Urgent Online Support for Garland UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Garland or anywhere in Texas, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and the advanced technology to solve the majority of network issues rapidly. This reduces direct expenses because service calls take up a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast fixes manage to end up as substantial invoices. Progent's skill at solving technical issues efficiently results in your company saving cash.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested methodologies that allow the highest level of effectiveness for remote consulting and repair for small and midsize business computer networks. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your system remotely without violating network security.

Progent's powerful service reporting application stores comprehensive documentation for the support that Progent's customers have been provided. Progent's team engineers have access to the records of services rendered to each client by any Progent consultant. This history of issues and repairs is structured as a readily retrievable internal knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close partnerships with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow priority access to manufacturers' in-house product engineers so Progent's remote service experts can arrive at optimal solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To access Progent's remote services in Garland or anywhere in Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.

Online Support Services Offered Progent
Progent's online technical support engineers offer credentials in an extensive set of products and technologies. This wide range of capability allows Progent's engineers to tackle practically any emergency likely to take place in a small or midsize business network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.

To support clients with multi-OS networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services provided by Progent to companies in Garland and anywhere in the state of Texas include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based support services address a broad range of computer technology such as system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can offer urgent remote assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Consultants for Garland, TexasThe Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs can resolve even the most stubborn problems associated with network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to find solutions for the most difficult problems rapidly. In common instances, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few support providers make CCIEs available to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive urgent help for serious network issues that are impacting worker productivity but are beyond the experience of your regular IT support personnel. Progent's Cisco-qualified CCIE consultants can interface to your environment via the latest on-line support technology in order to perform quick, safe, and affordable diagnosis and repair. Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Certified MS Windows Experts
    Windows Expertise for Garland, TexasProgent's Microsoft-certified remote service experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the assistance of support professionals who can help your company with a wide variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad range of online desktop support including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Certified System Security Specialists for Garland, TexasProgent's accredited CISM and CISSP security consultants offer a range of system protection solutions to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist you to recover quickly following a serious breach. Security solutions offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects that small companies frequently request. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute critical initiatives economically and on time. Progent's special remote engineering services include:
  • Call Center Support
    Progent's Help Desk service offerings for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are designed for smaller companies who don't have the money or time to create an in-house Help Desk Call Center but who need fast response from a reliable Call Center with professional telephone support as well as the available expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless addition to your current Help Desk resources. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the most difficult technical problems, or be available in overflow circumstances when your regular resources are swamped.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or enhancing your established organization, identifying or enhancing Help Desk Call Center application software to handle the particular demands of your business, or providing temporary online personnel to reinforce your in-house Call Center group to handle high-demand scenarios such as software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your clients in Garland or anywhere in the state of Texas instant communication with an efficient technical support group with years of background delivering telephone-based consulting and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a significant driver of business success, and Progent's target is to solve instead of simply record network issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff provides online professional engineering support and training in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office Word, and Office Excel. To read more information about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac experts can support the imaginative aspect of Mac environments by providing remote consulting support and education in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Garland, or anywhere in the state of Texas, online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By exposing possible problems before they cause network outages, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft environments, or systems based on a combination of operating systems.

How Your Garland Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Apple Mac computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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