Fast Online Support for Garland UNIX, Linux, or Solaris SystemsFor small businesses located in Garland or anywhere in Texas, Progent offers support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.

Progent's remote support services offer excellent value due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of network problems quickly. This lowers direct costs because service calls take up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network downtime and related costs resulting from business disruption, upset clients, idle employees, and de-focused executives.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the support that you actually get. Unlike many remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at handling problems quickly results in your company saving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an array of optimized technologies and proven methodologies which allow the highest degree of effectiveness for remote engineering help and repair for small company information systems. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to communicate with your company's system without breaching corporate security.

Progent's powerful service database application keeps thorough histories for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support rendered to every Progent client by every Progent consultant. This database of issues and responses is structured as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available other extensive technical databases and allow priority access to manufacturers' in-house support staff so Progent's online consulting experts can find the best resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone services in Garland or anywhere in Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's online consulting engineers offer advanced credentials in a comprehensive set of disciplines. This wide range of capability enables Progent's consultants to manage virtually any emergency likely to crop up in a small company information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.

To help companies with multi-operating system networks, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Remote support services available from Progent to clients in Garland and throughout the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services cover a wide range of information technology including system infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux-based solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency online help for diagnosing anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Engineers for Garland, TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs can deal with the most intractable problems surrounding network planning, deployment, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent value because their broad experience enables them to solve even the most intractable problems rapidly. In many cases, less experienced service providers can struggle for hours or days with identical problems that a CCIE can fix in a few minutes. Few support firms make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can receive immediate assistance for severe network problems that are lowering business productivity but are not within the comfort zone of your regular computer service providers. Progent's Cisco-qualified CCIE engineers can interface to your network by means of state-of-the-art on-line support technology to perform fast, safe, and economical analysis and remediation. Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as VPN products.

  • Authorized MS Windows Expertise
    Windows Support for Garland, TexasProgent's Microsoft-certified online support engineers can deliver network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can help your company with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server application development, Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a full range of remote PC desktop consulting and support services such as Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified System Security Experts
    CISSP Qualified System Security Consultants for Garland, TexasProgent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recover rapidly after a serious breach. Security support services available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize local resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small companies often request. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:
  • Call Center Support
    Progent's Call Center programs for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for smaller businesses who lack the money or time to create an in-house Help Desk Call Center but who want fast response from a reliable Help Desk with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progent’s Virtual Help Desk is intended for larger companies and operates as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the most difficult technical issues, or be ready in overflow instances when your ordinary resources are overwhelmed.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center software to handle the particular demands of your company, or providing occasional phone support staff to work with your existing Help Desk Call Center group to handle high-demand situations like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced network consultants provides your clients in Garland or anywhere in the state of Texas instant communication with a large network service resource with extensive experience offering telephone-based consulting and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a key driver of business efficiency, and Progent's aim is to resolve instead of just report technical issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced consulting support and training in special business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft applications such as CRM, Project, Office Word, and MS Office Excel. To read additional information on Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac professionals can promote the artistic facets of Mac systems by providing phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants offer help in a range of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video production facility.

    Online Network Monitoring Services
    Progent offers companies in Garland, or anywhere in the state of Texas, remote network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your network support is proactive rather than reactive. By uncovering potential issues before they cause network outages, remote monitoring can head off stressful and expensive information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows systems, or systems powered by a variety of operating systems.

How Your Garland Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.













© 2002- 2018 Progent Corporation. All rights reserved.