UNIX and Linux Phone-based Support for

For small businesses located in Garland or anywhere in the state of Texas, Progent offers support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's online support services offer excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve most network issues rapidly. Efficient support lowers direct costs since solutions take up fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with indirect costs by reducing or avoiding system outages and related losses due to business disruption, upset clients, idle workers, and distracted management.

Progent's billing model for remote help is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast solutions manage to end up as major invoices. Progent's penchant for disposing of problems efficiently translates into your business saving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has developed a collection of customized tools and field-proven processes that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small business IT systems. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's remote service group to link to your company's computer system remotely without compromising network security.

Progent's highly evolved service database application stores comprehensive documentation describing the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of all help rendered to every Progent customer by any Progent engineer. This database of trouble tickets and fixes is organized as a readily retrievable proprietary database that enables Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Garland or anywhere in Texas or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's online consulting experts possess certified skills in a comprehensive array of technologies. This wide range of technical skills allows Progent's engineers to tackle virtually any emergency that may crop up in a small business network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To support customers with multi-OS environments, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to clients in Garland and throughout the state of Texas include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology such as system architecture, email solutions, system and operational security, UNIX and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to the latest Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can provide urgent online assistance for diagnosing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix

  Important Linux versions for which Progent can provide expert support include:

  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the master level. CCIEs know how to deal with even the most complex challenges associated with network design, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise permits them to resolve even the most difficult problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Few support providers make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive urgent help for complex network issues that are hurting worker productivity but are outside the comfort zone of your local IT service personnel. Progent's Cisco CCIE engineers can tie into your network by means of the latest on-line support technology to provide fast, safe, and economical analysis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN solutions.

• Certified Windows Support
  Progent's Microsoft-qualified remote support professionals can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2013 design, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a full range of remote PC desktop support including Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

• CISSP, ISSAP, and CISM Certified System Security Professionals
  Progent's certified CISSP and ISSAP network security engineers offer a variety of security solutions to strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recuperate rapidly following a damaging penetration. Security support services available from Progent include: in depth security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support services to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for small businesses who don't have the resources to create an in-house Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.

  Progent’s Virtual Help Desk is designed for larger companies and operates as a transparent addition to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the toughest technical problems, or be available in those situations when your other support engineers are too busy.

  Progent's Call Center consulting services can support you in establishing an effective new Help Desk or revamping your existing organization, evaluating or modifying Help Desk Call Center software to handle the special needs of your company, or adding occasional online personnel to work with your existing Help Desk Call Center team during demanding events like software transitions, major upgrades, or installing new business software.

  Progent's Call Center team of veteran network professionals gives your customers in Garland or anywhere in the state of Texas immediate contact with an effective technical support group with extensive background offering phone help and online troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk the reputation as a solid driver of company performance, and Progent's target is to resolve rather than simply record network problems.

• Business Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting Group offers remote advanced engineering expertise and education in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and MS Office Excel. To learn more information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

  Progent's Mac experts can support the imaginative components of Apple Mac systems by delivering phone-based help support and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video post production studio.

  Online Network Monitoring Support
  Progent can provide companies in Garland, or anywhere in the state of Texas, remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT support is proactive rather than reactive. By detecting emerging problems before they evolve into crashes, proactive monitoring can head off inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a variety of OS platforms.