UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for

For small companies in Garland or anywhere in Texas, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many remote service companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where fast solutions somehow end up as substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your business saving money.

Progent's Online Support Tools
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies that ensure the maximum degree of efficiency for online engineering help and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's Technical Response Center to access your company's network remotely without compromising corporate security.

Progent's highly evolved technical support database system includes extensive documentation describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services delivered to each Progent customer by any consultant. This archive of problems and responses is structured as a readily accessible proprietary database that permits Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast response from vendors' internal support staff so Progent's remote consulting specialists can come up with optimal solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Garland or anywhere in Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's phone-based consulting professionals offer advanced credentials in an extensive set of disciplines. This wide range of IT skills permits Progent's engineers to resolve virtually any crisis that may crop up in a small or midsize company information system. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to companies with multi-platform environments, Progent also provides access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support provided by Progent to clients in Garland and anywhere in the state of Texas include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad range of computer technology such as system architecture, email solutions, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux consultants can provide emergency online help for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX

  Important Linux variants for which Progent can provide expert support include:

  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the highest recognition for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to deal with even the most stubborn challenges surrounding network infrastructure design, integration, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise allows them to fix the most difficult problems quickly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical problems that a CCIE can fix in minutes. Few service organizations make CCIEs available to support small and mid-size companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can get urgent assistance for severe network issues that are hurting worker productivity but are outside the experience of your ordinary network service group or consultant. Progent's CCIE support experts can interface to your computer system via the latest remote support technology in order to perform fast, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN technology.

• Certified MS Windows Support
  Progent's Microsoft-qualified remote support experts offer network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2017 Linux integration consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad range of online desktop support and troubleshooting services such as Windows 7 migration, upgrading to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.

• CISM and CISSP Certified System Security Experts
  Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security services to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to recover rapidly following a damaging breach. Security support services offered by Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile communication; defending your messaging system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Help Desk Expertise
  Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are well suited for smaller businesses who don't have the budget to support an internal Call Center but who need quick response from a reliable Help Desk with proficient telephone support as well as the available expertise to escalate complex problems to advanced consultants.

  Progent’s Virtual Help Desk is intended for bigger businesses and serves as a transparent addition to your current Helpdesk team. Progent's Virtual Call Center can serve as an escalation option to resolve complex computer system challenges, or be available in hectic situations when your regular resources are overwhelmed.

  Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your existing one, evaluating or modifying Help Desk software products to handle the unique requirements of your corporation, or providing temporary online personnel to work with your existing Help Desk group during high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.

  Progent's Help Desk team of experienced network experts gives your clients in Garland or anywhere in the state of Texas quick communication with a reliable network service group with extensive background delivering phone support and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a major driver of company efficiency, and Progent's aim is to solve rather than simply annotate network problems.

• Applications Services: Training, Custom Development, and Problem Solving
  Progent's Applications Experts Group can supply phone-based and in-depth consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Word, and MS Office Excel. To find out more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac consultants can support the imaginative components of Mac computing by delivering remote consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or setting up an audio/video production studio.

  Online Network Monitoring Services
  Progent can provide businesses in Garland, or anywhere in the state of Texas, online computer system monitoring support centered around Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By exposing looming problems before they grow into crashes, remote monitoring can head off stressful and costly information system failures. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support multiple operating systems.