Fast Online Technical Support for Garland UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Garland or anywhere in Texas, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of network issues rapidly. This lowers immediate expenses because service calls take up a smaller number of chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company saves additionally in incidental costs by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's pricing policy for remote help is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical online support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from situations where fast repairs somehow end up as big invoices. Progent's penchant for dealing with technical issues efficiently results in your company spending less cash.

Progent's Online Service Tools
Over time, Progent has refined an array of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for online consulting and troubleshooting for small company information networks. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to link to your system without compromising corporate security.

Progent's highly evolved technical support database system stores detailed documentation of the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of assistance rendered to each Progent customer by every engineer. This archive of problems and repairs is organized as an easily accessible support database that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and formal relationships with key vendors including Cisco and Microsoft permit access to additional vast technical databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to determine the best solutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or Mac OS X Network Support from Progent
To get started with Progent's phone services in Garland or anywhere in Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's online network support engineers have certified skills in a comprehensive set of products and technologies. This breadth of IT skills permits Progent's engineers to address virtually any crisis that may occur in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to businesses with multi-OS networks, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP consultants.

Phone-based technical support services provided by Progent to small businesses in Garland and throughout the state of Texas include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X online consulting services cover a broad array of computer technology including system architecture, email solutions, system and operational security, UNIX and Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can offer emergency online help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Engineers for Garland, TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most difficult problems surrounding network infrastructure planning, deployment, management, security, and repair. CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program patches. CCIEs provide exceptional value since their depth of experience enables them to solve the most intractable problems quickly. In common instances, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting providers make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive urgent support for serious network problems that are lowering business productivity but are outside the scope of your regular computer service group or consultant. Progent's CCIE engineers can tie into your environment by means of sophisticated on-line troubleshooting technology to provide quick, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as VPN technology.

  • Authorized Microsoft Windows Support
    Microsoft Windows Support for Garland, TexasProgent's Microsoft-qualified online support professionals can deliver network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a wide range of remote PC desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified Network Security Consultants for Garland, TexasProgent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to clean up rapidly following a serious penetration. Security support services available from Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses often request. Progent's charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk Call Center service offerings for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are well suited for smaller organizations who don't have the money or time to support an internal Help Desk but who require quick response from a reliable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Call Center can serve as an escalation alternative to handle the most difficult technical issues, or be available in those instances when your other service providers are overwhelmed.

    Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center software to address the unique needs of your company, or providing temporary phone support staff to work with your in-house Help Desk resources to handle demanding scenarios like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network consultants gives your workers in Garland or anywhere in the state of Texas instant access to a reliable network service resource with extensive experience offering telephone-based support and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a key contributor to business success, and Progent's target is to fix and not merely record network issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth engineering support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To find out more about Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can nurture the imaginative facets of Apple Mac computing by delivering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide help in a large selection of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or setting up an audio/video post production facility.

    Online Network Monitoring Services
    Progent can provide companies in Garland, or anywhere in the state of Texas, remote computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your network support is proactive rather than reactive. By detecting looming trouble spots before they evolve into downtime, system monitoring can ward off disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows systems, or networks based on a variety of operating systems.

How Your Garland Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online support with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.















© 2002- 2017 Progent Corporation. All rights reserved.