Urgent Remote Technical Support for Garland UNIX, Linux, or Sun Solaris SystemsFor small companies in Garland or anywhere in the state of Texas, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.

Progent's online support engineers offer exceptional value because they are equipped with the practical experience and the sophisticated tools to solve most information system problems quickly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where quick fixes manage to turn into substantial invoices. Progent's skill at disposing of problems quickly results in your business saving money.

Progent's Online Support Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of efficiency for remote consulting and troubleshooting for small business computer networks. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to access your system without violating corporate security.

Progent's highly evolved technical support reporting system keeps thorough documentation describing all support that Progent's customers have received. Progent's staff consultants have access to the details of services rendered to each Progent client by every consultant. This history of trouble tickets and repairs is structured as a quickly accessible proprietary database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote service specialists can come up with the most efficient resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Garland or anywhere in Texas or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's online support engineers have certified skills in an extensive set of products and technologies. This broad scope of capability permits Progent's consultants to manage almost any problem likely to occur in a small or midsize business network. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To support businesses with mixed-OS environments, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and Information System Security Architecture Professional consultants.

Phone-based support available from Progent to clients in Garland and throughout the state of Texas include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a broad range of computer technology including network infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can provide urgent phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Garland, TexasThe Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. Cisco CCIEs know how to deal with even the most complex issues associated with network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience permits them to solve the most intractable problems rapidly. In many cases, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Few service firms make Cisco CCIEs available to help small and mid-size companies. Progent offers fast telephone contact with a Cisco authorized CCIE so you can receive immediate support for complex network infrastructure issues that are lowering business efficiency but are not within the comfort zone of your ordinary computer support personnel. Progent's CCIE support experts can tie into your environment via sophisticated remote support technology to perform efficient, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network products.

  • Authorized Windows Support
    MS Windows Experts for Garland, TexasProgent's Microsoft-certified online service experts can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help your company with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server design, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of remote PC desktop support including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Qualified System Security Experts for Garland, TexasProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to clean up rapidly following a serious breach. Security consulting services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract projects that small companies often request. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for smaller companies who don't have the resources to assemble and manage an internal Help Desk but who need quick response from an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless extension of your current Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle complex technical problems, or be available in overflow circumstances when your ordinary resources are too busy.

    Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or enhancing your established organization, selecting or modifying Help Desk software products to handle the particular demands of your corporation, or providing temporary phone support staff to work with your in-house Help Desk Call Center team during unusually busy scenarios like software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center staff of seasoned network consultants gives your workers in Garland or anywhere in the state of Texas rapid contact with an effective support group with years of background offering phone help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a major contributor to business success, and Progent's goal is to solve and not merely document technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth consulting support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft applications such as CRM, Project, Microsoft Word, and Microsoft Excel. To read additional information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac consultants can support the creative components of Apple Mac environments by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer assistance in a variety of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent offers companies in Garland, or anywhere in the state of Texas, remote computer system monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so that your IT support is proactive and automated. By exposing looming trouble spots before they cause downtime, system monitoring can ward off inconvenient and costly service failures. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a combination of OS platforms.

How Your Garland Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.

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