Immediate Online Help for Garland UNIX, Linux, or Sun Solaris SystemsFor small companies in Garland or anywhere in Texas, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery planning.

Progent's remote support engineers represent excellent leverage because they are equipped with the practical background and the sophisticated tools to solve the majority of network problems rapidly. Efficient support lowers direct costs since solutions require a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and associated costs stemming from business disruption, upset clients, idle employees, and de-focused executives.

Progent's billing model for online support is structured to maximize the impact of your network support investment. Progent bills per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where quick solutions manage to end up as large bills. Progent's penchant for solving problems efficiently results in your company conserving money.

Progent's Online Service Technologies
Over the years, Progent has fine tuned an arsenal of customized technologies and proven processes that ensure the maximum level of efficiency for online engineering help and repair for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to connect to your company's system remotely without breaching network security.

Progent's proprietary customer support reporting application keeps detailed histories for all support that Progent's clients have received. Progent's staff service personnel have access to the records of all help provided to each Progent customer by any Progent engineer. This history of trouble tickets and responses is structured as a readily exploitable proprietary database that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close partnerships with key industry leaders including Cisco and Microsoft make available other massive technical databases and allow priority access to vendors' internal engineering staff with the result that Progent's remote consulting experts can arrive at the best solutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's phone support in Garland or anywhere in Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's phone-based network support professionals have certified skills in a comprehensive array of products and technologies. This wide range of IT skills allows Progent's engineers to resolve practically any crisis likely to crop up in a small company network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to businesses with mixed-platform networks, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services provided by Progent to small businesses in Garland and throughout the state of Texas include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services address a broad range of information technology including system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer emergency online assistance for troubleshooting problems within UNIX/Linux systems powered by leading variants of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Garland, TexasThe Cisco CCIE credential is the top recognition for network infrastructure consultants, and certifies a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve the most difficult challenges encountered in network design, integration, administration, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value since their deep expertise allows them to fix even the most intractable problems quickly. In common cases, less qualified service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting firms make Cisco CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a Cisco CCIE so you can receive immediate help for severe network infrastructure issues that are impacting business efficiency but are not within the comfort zone of your ordinary network support group or consultant. Progent's CCIE engineers can tie into your network by means of state-of-the-art on-line troubleshooting tools to perform fast, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Certified Microsoft Windows Support
    Microsoft Windows Expertise for Garland, TexasProgent's Microsoft-qualified remote support experts can provide computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full array of remote PC desktop support and troubleshooting services including Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Certified Network Security Specialists for Garland, TexasProgent's accredited CISSP and ISSAP security engineers offer a range of system protection solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate rapidly following a serious penetration. Security solutions available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects that small businesses often need. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are ideal for smaller companies who lack the resources to support an internal Call Center but who need quick communication with an efficient Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless extension of your current Call Center resources. Progent's Virtual Call Center can act as an escalation option to resolve complex computer system problems, or be ready in those circumstances when your other resources are overwhelmed.

    Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or revamping your current organization, evaluating or customizing Help Desk software to handle the special requirements of your company, or providing occasional online staff to work with your internal Help Desk group to handle high-demand situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network consultants offers your workers in Garland or anywhere in the state of Texas instant communication with a dependable support group with years of background offering phone support and online diagnostics for networks based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a key contributor to business performance, and Progent's aim is to solve rather than just track network issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including CRM, Microsoft Project, MS Office Word, and Office Excel. To read more on Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac consultants can promote the artistic elements of Macintosh systems by offering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or putting together an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Garland, or anywhere in the state of Texas, online network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By detecting potential issues before they evolve into downtime, system monitoring can head off inconvenient and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows environments, or systems that support a combination of OS platforms.

How Your Garland Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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