UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for Garland Small Company IT Networks
For small and midsize companies located in Garland or anywhere in the state of Texas, Progent offers round-the-clock online support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical background and the sophisticated technology to resolve most information system issues quickly. This lowers immediate expenses because service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you owe just for the services that you receive. In contrast to typical online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate situations where quick solutions somehow end up as big invoices. Progent's skill at dealing with problems quickly translates into your business saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of customized tools and proven methodologies which ensure the maximum level of efficiency for remote technical support and repair for small business information systems. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to connect to your environment remotely without breaching system security.
Progent's sophisticated customer support reporting application stores thorough histories describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of all help delivered to each client by any engineer. This archive of trouble tickets and solutions is stored as a readily retrievable support database that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and formal partnerships with important vendors including Cisco and Microsoft permit access to other massive support databases and to manufacturers' internal engineering staff so Progent's remote service experts are able to come up with optimal resolutions promptly.
Get Online UNIX, Linux, Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's phone services in Garland or anywhere in Texas or to find out additional information about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Support. Network Support Services Available from Progent
Progent's remote network support professionals offer advanced credentials in a comprehensive set of products and technologies. This wide range of capability enables Progent's engineers to manage practically any emergency likely to take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
Online support provided by Progent to small businesses in Garland and throughout the state of Texas include:
UNIX/Linux, Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services address a wide range of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy management, and transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent remote help resolving anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting The Cisco CCIE certification is the premier recognition for networking consultants, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn challenges encountered in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco System's internal support staff in isolating problems with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to fix even the most complex problems quickly. In common cases, less qualified service providers can wrestle for hours or days with identical tasks that a CCIE can resolve in a few minutes.
Few service firms make CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone access to a Cisco Systems authorized CCIE so you can get timely help for complex network issues that are impacting worker productivity but are not within the experience of your regular computer support group or consultant. Progent's Cisco CCIE support experts can communicate with your computer system via the latest remote support technology in order to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified Windows Support Progent's Microsoft-qualified online service engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server and application technology. Progent is a Microsoft Gold Certified Partner network support company and can offer your organization the help of consulting engineers who can show you how to integrate, maintain and manage the entire suite of Microsoft Servers including MS Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Application Center, SharePoint Server, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Qualified System Security Specialists Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate quicky after a serious breach. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting services include:
Call Center Services
Progent's Call Center support programs for small businesses with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are intended for small businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who want quick response from a dependable Help Desk with professional phone support plus the expertise to escalate complex problems to advanced consultants.
Progent’s Virtual Call Center is designed for bigger companies and acts as a transparent supplement to your current Helpdesk staff. Progent's Virtual Call Center can act as a an escalation option to handle complex technical problems, or be available in hectic instances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Call Center or enhancing your current organization, selecting or customizing Help Desk application software to handle the special needs of your company, or adding temporary online personnel to reinforce your in-house Help Desk Call Center team during high-demand scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your clients in Garland or anywhere in the state of Texas rapid access to an efficient network service resource with substantial background providing telephone-based help and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a key driver of business performance, and Progent's goal is to fix instead of merely document IT problems.
Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for popular Microsoft business applications including CRM, Office Project, Word, and Excel. To find out additional information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac systems by offering remote help support and training in imaging, sound, and video. Progent's consultants offer help in a large selection of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Garland, or anywhere in the state of Texas, remote network and server monitoring services centered around Microsoft Operations Manager, customized by Progent to fit your business so your IT maintenance is proactive rather than reactive. By exposing potential issues before they expand into network outages, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Windows systems, or environments based on multiple OS platforms.
How Your Garland Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or e-mail information@progent.com.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business integrate and support Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and offer the versatility to evolve with your 1:25 PM 6/28/2006changing business needs. Progent’s Cisco-qualified network experts support Cisco’s comprehensive family of hardware and software targeted at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco products to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user certification, authorization, and tracking from a graphical Web interface.
The Cisco Unified Wireless Network infrastructure delivers affordable wireless networks for productive mobility. Cisco's technology enables the same degree of protection, flexibility, and manageability for wireless LANs that businesses expect in their tethered infrastructure. This involves integrated world-class security that identifies, blocks, and self-corrects in reaction to known and new security threats. It includes integrated mobility services such as voice support, location services, visitor connectivity, and advanced protection. Cisco products have the versatility and expandability to handle the requirements of IT systems of any size, from small companies to large-scale corporations, for wireless campus deployments or branch offices. The Cisco Unified Wireless Network allows organizations to take advantage of the RF environment to optimize operations and increase productivity via a mobile workforce. Cisco's wireless product families lower overall operational costs and streamlines LAN implementation, operations, and management. Cisco wireless devices that Progent supports include Cisco's Aironet 1130AG access points, Cisco 1500 mesh access points, Cisco Aironet 1300 Series access points/bridges, the Cisco WLCM Integrated Services Routers, and Cisco's 4400 Series Wireless LAN Controller.
Progent's Microsoft-certified professionals have over 1o years of background delivering email, digital messaging, and e-mail-telephony integration support for small companies as well as big corporations. Progent offers economical Exchange Serve consulting to strengthen email and virus security, configure high availability email systems, and implement off-site and wireless email connectivity. Progent’s Exchange support services can assist you in designing and executing a migration from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2003. Progent provides XP and Vista client-side Microsoft Email consulting for Exchange and Outlook and can help you integrate Microsoft Outlook 2003 and Outlook Web Access (OWA). For email virus protection and spam blocking, Progent supports Postini's filtering technology and Trend Micro Scanmail. Progent is a certified Postini aggregator. As a Postini partner, Progent can help small companies benefit from Postini’s corporate-class spam filtering solution.
GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of computer security professionals. GIAC's mission is to verify that an accredited security consultant possesses the knowledge necessary to deliver services in important areas of system, information, and application program security. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the U.S. National Security Agency. Progent can provide the expertise of GIAC certified security engineers for all of the network security disciplines covered within GIAC certification programs such as auditing IT infrastructure, incident handling, intrusion detection, and web application security.
Progent provides Windows 2003 Cluster Server expertise to help your company implement non-stop clustered servers designed to deliver 24x7 uptime. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Cluster, and Exchange Cluster Server. By showing you how too create fault-tolerant server clustering solutions powered by Microsoft Windows Clustered Server 2003, Progent’s qualified Windows experts ensure that your non-stop server clusters are set up to optimize the competitive value of your computer network.
Progent's Microsoft-certified professionals have 20 years of background planning, installing, and supporting email solutions for Northern California businesses. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email system features security, high availability, easy access for off-site and wireless users, time-saving administrative tools, and seamless integration with telephony. Progent offers expertise and support services for Exchange 2007 Server, Microsoft Exchange 2003 Server, Exchange 2000 Server, and Exchange Server 5.5. Progent can also help small or mid-size companies to upgrade from Microsoft Exchange 5.5, Exchange 2000, or Microsoft Exchange 2003 Server to Exchange Server 2007.
Progent's ISSAP qualified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous testing and significant experience with network security design. ISSAP security experts possess in-depth knowledge of access control mechanisms and techniques, phone system and network security, cryptography, needs evaluation, BCP and disaster recovery, and physical security. Progent's ISSAP-qualified security specialists can assist your company with all aspects of architecture security.
Progent offers San Francisco Bay Area small to midsize companies enterprise-class network consulting as well as remote or in-person troubleshooting for information systems powered by Windows Server technology and Microsoft's .NET servers including MS Exchange Server 2003 and MS SQL Server 2005. Progent's Microsoft and Cisco certified IT consultants also offer security consulting for businesses varying in size from the small office to the global enterprise.
Progent’s Cisco VoIP consultants can provide experienced evaluation, deployment and troubleshooting services for Cisco VoIP products. Cisco AVVID technology supplies the infrastructure and tools for creating a single converged system that can manage voice, video, and data traffic at the same time. AVVID offers this capability while preserving a high level of network uptime, QoS, and protection. Key benefits of IP communications systems based on Cisco AVVID VoIP architecture include a versatile, interoperable migration ability that allows you to select IP Communications products that address your current needs, while providing an easy route for accelerating IP adoption, Quality of Service structures that help ensure optimal voice quality through tight control of delay, loss and jitter, and network management products that support network administration, operations, troubleshooting, set up, fault monitoring, and element management. Progent’s Cisco-certified technology experts can help you implement a robust VoIP phone system built around Cisco IP PBX and Cisco IP Telephony products. Progent’s Voice over IP consultants can help you select and deploy Cisco software that makes sense for your small or mid-size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Cisco's network security and remote connection products for small organizations represent a full line of manageable security products to help protect your local and remote information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet wireless appliances, and other Cisco security technologies that align most closely with your business goals.
For small and midsize companies located in Garland or anywhere in the state of Texas, Progent offers round-the-clock online support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting issues.
The Cisco CCIE certification is the premier recognition for networking consultants, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn challenges encountered in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco System's internal support staff in isolating problems with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to fix even the most complex problems quickly. In common cases, less qualified service providers can wrestle for hours or days with identical tasks that a CCIE can resolve in a few minutes.
Progent's Microsoft-qualified online service engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server and application technology. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate quicky after a serious breach. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
