Urgent Phone Technical Support for Garland UNIX or Linux SystemsFor small and midsize businesses located in Garland or anywhere in the state of Texas, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers direct costs because solutions take up fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you pay only for the support that you actually get. Unlike typical remote support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where quick solutions manage to end up as substantial invoices. Progent's skill at disposing of technical issues quickly translates into your business conserving cash.

Progent's Online Service Tools
Over the years, Progent has developed an arsenal of customized technologies and field-tested processes which permit the maximum degree of efficiency for remote consulting and repair for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's online support team to link to your system without violating system security.

Progent's powerful service database application maintains comprehensive documentation describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of services rendered to each Progent client by any consultant. This history of issues and fixes is stored as a quickly accessible internal knowledge base that allows Progent's online technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and formal partnerships with major vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's online service specialists are able to find optimal solutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Support from Progent
To access Progent's phone services in Garland or anywhere in Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's remote support engineers possess credentials in a comprehensive array of disciplines. This broad range of capability allows Progent's engineers to address virtually any crisis likely to crop up in a small business information system. Credentials held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.

To help companies with multi-OS networks, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Phone-based support Offered by Progent to small businesses in Garland and anywhere in the state of Texas include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services address a broad array of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux environments. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can offer urgent online help for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Garland, TexasThe Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and validates an individual's technical knowledge at the master level. Cisco CCIEs can deal with even the most stubborn problems occurring in network planning, deployment, administration, security, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value since their broad experience permits them to find solutions for the most complex problems rapidly. In typical cases, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Few service providers make CCIEs accessible to support small and medium sized businesses. Progent offers fast phone contact with a Cisco CCIE so you can get timely support for complex network problems that are hurting business efficiency but are beyond the comfort zone of your regular network maintenance personnel. Progent's Cisco CCIE engineers can connect to your computer system via the latest remote support technology to provide quick, secure, and affordable diagnosis and remediation. Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Authorized Windows Expertise
    Microsoft Windows Experts for Garland, TexasProgent's Microsoft-qualified online service professionals can provide computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the expertise of support professionals who can assist your company with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full array of online desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Qualified System Security Consultants for Garland, TexasProgent's accredited CISSP and ISSAP network security engineers offer a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your business to recover rapidly following a serious breach. Security solutions available from Progent include: thorough security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; building safe architectures for remote and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support services to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for small businesses with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for small organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who need quick response from a dependable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent supplement to your established Help Desk staff. Progent's Virtual Help Desk can serve as an escalation option to handle the most difficult technical issues, or be available in hectic instances when your regular resources are swamped.

    Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Call Center software products to address the particular demands of your corporation, or adding temporary online staff to supplement your internal Help Desk Call Center team to deal with high-demand events like software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your customers in Garland or anywhere in the state of Texas immediate communication with a reliable network service group with extensive experience providing telephone-based consulting and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's intent is to solve rather than simply track network issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team can supply remote professional consulting support and education in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as CRM, MS Project, MS Office Word, and MS Office Excel. For additional information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can support the imaginative aspect of Macintosh computing by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals offer assistance in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio/video or building an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide companies in Garland, or anywhere in the state of Texas, online network monitoring services powered by Microsoft System Center Operations Manager, adapted by Progent to suit your business so your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they grow into downtime, automated monitoring can head off disruptive and expensive service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks that support a variety of OS platforms.

How Your Garland Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.

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