Fast Remote Support for Garland UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Garland or anywhere in Texas, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's online support engineers offer excellent value because they have the real-world background and the advanced technology to solve the majority of information system issues rapidly. This reduces immediate expenses because solutions require fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves even more in incidental expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's pricing policy for remote support is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. Unlike many remote support companies, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast solutions somehow turn into large tabs. Progent's penchant for handling problems efficiently results in your business spending less money.

Progent's Online Support Technologies
Over time, Progent has developed a collection of customized technologies and field-tested processes that allow the highest degree of effectiveness for remote help and troubleshooting for small business information systems. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to link to your environment without violating corporate security.

Progent's powerful service reporting system keeps detailed records of the service that Progent's customers have received. Progent's team consultants have access to the records of all help provided to each Progent customer by every engineer. This database of issues and responses is stored as an easily searchable internal database that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to other extensive support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's online service specialists are able to determine the best solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Garland or anywhere in Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's remote technical support professionals possess credentials in an extensive array of products and technologies. This breadth of technical skills allows Progent's consultants to resolve virtually any crisis that may crop up in a small or midsize business information system. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To support companies with mixed-platform networks, Progent also provides the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Remote technical support services available from Progent to clients in Garland and anywhere in the state of Texas include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad array of information technology such as network infrastructure, email systems, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy administration, and migration from older systems to the latest Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Garland, TexasThe Cisco CCIE credential is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs can handle even the most intractable problems surrounding network planning, installation, administration, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs provide excellent value because their broad expertise permits them to resolve even the most intractable problems rapidly. In typical cases, less experienced consultants can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can get immediate help for severe network infrastructure issues that are hurting business productivity but are not within the comfort zone of your regular IT maintenance resources. Progent's CCIE consultants can tie into your network via sophisticated on-line support technology in order to perform fast, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Support for Garland, TexasProgent's Microsoft-certified remote service engineers can provide computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 development, Skype for Business migration support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Certified System Security Specialists for Garland, TexasProgent's certified CISM and CISSP security consultants can provide a variety of system protection solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or help your company to recover rapidly after a damaging breach. Security services available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special projects that small companies frequently need. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete major projects economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who don't have the budget to support an internal Help Desk Call Center but who want fast response from a dependable Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless supplement to your current Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to resolve complex network challenges, or be available in those instances when your other support engineers are too busy.

    Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or improving your established one, selecting or enhancing Help Desk software products to address the unique needs of your business, or providing occasional online staff to reinforce your in-house Call Center resources to deal with high-demand events such as software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your workers in Garland or anywhere in the state of Texas instant access to a dependable technical support group with extensive experience delivering phone support and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial contributor to company efficiency, and Progent's intent is to solve instead of simply report IT issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff can supply online advanced engineering support and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications including CRM, Office Project, MS Office Word, and Office Excel. To read additional information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can promote the imaginative elements of Apple Mac computing by offering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio/video or establishing an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Garland, or anywhere in the state of Texas, online computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they cause network outages, proactive monitoring can head off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a mix of operating systems.

How Your Garland Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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