Immediate Remote Support for Garland Computer Networks
Urgent Remote Consulting for Garland SystemsFor businesses in Garland or anywhere in Texas, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the real-world experience and have access to the advanced technology required to resolve most network issues rapidly. This lowers direct expenses because solutions require fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support experience is particularly valuable for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical remote service firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor fixes somehow turn into major bills. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven processes which promote the maximum degree of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to connect to your environment without violating network security.

Progent's powerful technical support database application maintains detailed records describing all support that Progent's customers have been provided. Progent's staff engineers have access to the history of all help rendered to each client by every engineer. This history of trouble tickets and responses is organized as an easily accessible proprietary knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical databases and allow quick access to vendors' in-house support staff with the result that Progent's remote service specialists are able to find the best resolutions promptly.

Remote support available from Progent to customers in Garland and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the money or time to build and maintain an internal Call Center but who require fast access to a dependable Help Desk Call Center with proficient telephone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting expertise can support you in building an effective new Call Center or improving your existing organization, evaluating or customizing Help Desk software to handle the unique requirements of your company, or providing temporary phone support personnel to reinforce your existing Call Center team during unusually busy scenarios such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Garland or anywhere in the state of Texas immediate contact with an efficient technical support resource with substantial experience offering telephone-based support and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a crucial driver of business productivity, and Progent's intent is to fix rather than simply document technical problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Garland, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so that your computer support is proactive rather than reactive. By detecting emerging problems before they grow into crashes, system monitoring can head off inconvenient and expensive network crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a combination of operating systems.
How Your Garland Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Garland or throughout the state of Texas, Progent's phone-based computer support engineers can deliver professional and affordable system support the moment your organization has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Garland office has a local independent support technician or maintains a full time organization that can handle ordinary computer problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the time or the experience to deal with unexpected system emergencies or particularly tough integration problems.

Features of Progent's Remote Computer Support for Garland
Progent's online support, remote troubleshooting, system security expertise, and network management services give companies in Garland or throughout the state of Texas unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your company world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, in the trenches of IT service, performing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be forced to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to each client. The discipline of documenting and archiving support activity results in more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















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