Fast Remote Technical Support for Garland Information Networks
Immediate Phone Technical Support for Garland NetworksFor businesses in Garland or anywhere in the state of Texas, Progent provides remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts provide excellent value because they have the practical background and have access to the advanced technology necessary to solve most network problems rapidly. This lowers immediate costs since solutions use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially helpful for organizations that depend on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you owe only for the services that you receive. In contrast to many remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where quick repairs somehow turn into big tabs. Progent's penchant for solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which promote the highest degree of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to connect to your company's environment without breaching corporate security.

Progent's sophisticated service database application includes detailed histories describing all support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help provided to every client by every engineer. This archive of issues and solutions is structured as a quickly exploitable internal database that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft open up additional extensive technical databases and permit quick response from vendors' internal product engineers so Progent's online service specialists are able to find optimal solutions in the least time.

Remote support offered by Progent to companies in Garland and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight line of outsourced network management services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability either to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for businesses who lack the money or time to assemble and manage an internal Help Desk but who need fast communication with an effective Help Desk with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a seamless extension of your established Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the toughest network challenges, or be available in overflow instances when your other service providers are swamped.

    Progent's Help Desk staff of seasoned network experts provides your computer users in Garland or anywhere in the state of Texas instant access to a reliable network service group with substantial experience offering phone support and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business performance, and Progent's policy is to fix rather than simply report technical problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online advanced engineering expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications such as CRM, Office Project, Word, and Microsoft Excel. To learn more information about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Garland, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive and automated. By spotting emerging trouble spots before they cause downtime, automated monitoring can head off inconvenient and costly information system failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a variety of operating systems.
How Your Garland Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Garland or throughout the state of Texas, Progent's online computer support specialists are ready to provide expert and affordable system help the moment your organization has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair IT problems quickly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Garland business relies on a local freelance support technician or maintains an in-house organization that know how to deal with common computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to handle sudden system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Offices in Garland
Progent's remote technical help services enable your Garland organization to enjoy the advantages of on-call, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    For most organizations in Garland and throughout Texas, nearby computer support providers, whether represented by independent consultants or an in-house IT staff, can solve typical network issues. On the other hand, serious problems might spring up when your regular support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service specialists give you an easy, fast, and budget-friendly way to augment your regular help and to transfer valuable knowledge to increase your capability to deal with future problems locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance service people have less overhead than big service companies and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of backup help may require your business to go without assistance during an emergency. As your business grows, system unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service expertise to insure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses often start with an IT system created on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto a weak foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly built environments need proper assessment, smart strategic planning, and extensive IT knowledge to evolve to a system architecture that can deliver the stable foundation to meet current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations need advice and technical training to negotiate an increasingly complicated maze of technology options available for accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align technical expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT experience, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, at the forefront of IT support, performing a wide variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to each client. The practice of documenting and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.