Fast Remote Help for Garland Computer Systems
Urgent Phone Help for Garland SystemsFor companies in Garland or anywhere in Texas, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide exceptional value because they possess the real-world background and are equipped with the advanced tools needed to resolve most information system issues rapidly. Efficient support lowers immediate expenses because solutions require fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting experience is particularly important in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike many remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from situations where fast repairs somehow end up as major tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies which ensure the highest level of efficiency for remote technical support and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's remote service group to link to your environment without compromising network security.

Progent's powerful service reporting system keeps thorough histories describing all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support provided to each client by every Progent consultant. This archive of problems and fixes is structured as an easily searchable internal knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and formal partnerships with major vendors including Cisco and Microsoft open up other extensive technical support databases and allow priority access to vendors' internal product engineers with the result that Progent's online service specialists are able to determine the most efficient solutions promptly.

Remote services offered by Progent to companies in Garland and anywhere in the state of Texas include:

Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who require quick response from an effective Help Desk with professional telephone assistance as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless supplement to your established Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option for the toughest network problems, or be available in hectic circumstances when your regular service providers are overwhelmed.

    Progent's Call Center team of experienced network consultants gives your customers in Garland or anywhere in the state of Texas fast access to an efficient technical support resource with years of experience delivering telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk the reputation as a key enabler of company productivity, and Progent's policy is to resolve and not just record network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth consulting expertise and education in specific application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To learn more concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Services.

  • Online Network Monitoring Services
    Progent offers businesses in Garland, or anywhere in the state of Texas, online network monitoring support centered around System Center Operations Manager, configured by Progent to fit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging issues before they expand into crashes, system monitoring can minimize stressful and costly network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or networks that support a variety of platforms.
How Your Garland Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Garland or throughout the state of Texas, Progent's online network support specialists can provide expert and economical system help the moment your company has to have it. Long experience providing remote tech support has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Garland business relies on a regular independent consultant or employs an in-house organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to address unexpected system crises or particularly tough integration projects.

Advantages of Progent's IT Support for Offices in Garland
Progent's remote network troubleshooting services allow your Garland business to realize the advantages of immediate, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will derive greater business value by being more available, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most offices in Garland and throughout Texas, nearby computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises might strike when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these situations, Progent's online support specialists provide an easy, fast, and economical way to augment your regular resources and to pass on valuable information to increase your capability to deal with future problems in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller businesses often depend on individual freelance service providers. While independent consultants carry less internal costs than big support companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an emergency. As your business grows, network unavailability and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to insure your network is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses often start with an IT system implemented on a shoestring budget. Without a proper framework, band-aid fixes can get piled onto a weak foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These poorly designed systems require careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network infrastructure that can offer the stable foundation to meet critical business demands and ease future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller offices need advice and technical education to negotiate an increasingly complex maze of product options available for promoting business success and improving efficiency. These companies hardly need a network engineer who is motivated to sell a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of technical background, refined remote support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Family of Servers
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 integration, Microsoft Windows 2003 Server upgrades, Windows 2000 Server migration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation transmitted by every staff member to every client. The discipline of documenting and organizing service records results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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