Remote Computer Network Support Services for

Even if your Garland office has a regular freelance support technician or employs an in-house organization that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to handle unexpected system crises or especially challenging integration problems.

Details of Progent's Online Computer Support for Garland
Progent's online support, remote repair, network security expertise, and system administration services offer small companies in Garland or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

• Immediate Phone Access to Microsoft Certified Professionals
  Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to small businesses in Garland and is also ideal for networks in more remote areas of Texas that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, technical information, and continuing education.

• By the Minute Billing to Reduce Expenses
  Progent offers online help on a by-the-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for online help and requires no ongoing subscription fee. This keeps you from paying big invoices for routine fixes.

• Access to Cisco Certified Network Architecture Professionals
  As a Registered Partner for Cisco, Progent can provide the services of on-staff specialists who have experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, reliable, and protected infrastructure for wireline and wireless networking.

• Application Specialists Team
  Progent's core support offerings include system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting expertise in critical application areas. Support available from the Application Experts Group includes:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Dynamics CRM Help
  • MS Project Support
  • MS Excel Programming
  • Microsoft Word Help
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Support
  • Mac Support
  By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that meet the special needs of your business.

• State of the Art Remote Connectivity Tools
  Protected remote access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick solutions to problems that might otherwise require an expensive personal visit. State-of-the-art remote access software and experienced engineers together enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and remote network monitoring.

• Support for Leading VPN Gateways
  Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

• 24-hour Support for Maximum System Uptime
  For small offices with mission-critical applications, Progent offers 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this offering can help produce maximum network availability.

• Help Desk Call Center
  Progent's Help Desk Call Center services are designed specifically for budget-conscious small companies whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation ability.

Advantages of Progent's IT Support for Small Offices in Garland
Progent's remote support services allow your City# small business to experience the advantages of immediate, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your network will acquire added business value by becoming more reliable, productive, and secure. Benefits to your company include:

• Seamless virtual expansion of your local IT resources
  For most small businesses in Garland and throughout Texas, nearby network support resources, whether made up of independent consultants or a full-time maintenance staff, can handle the majority of technical issues. On the other hand, major troubles may spring up when local support personnel are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local support technicians. In these cases, Progent's online support professionals give you a convenient, fast, and affordable solution to supplement your regular help and to convey useful information to improve your ability to handle future issues in-house.

• Less Dependence on Freelance Service Providers
  For network support, small companies often depend on individual freelance service providers. Although independent service people carry less overhead than larger support firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your company expands, system downtime and problems with vital applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup support experts to make sure your IT system is always up and running.

• Create a Scalable Basis for Smooth Expansion
  New companies typically start with an information system created on a shoestring budget. Lacking a proper framework, slap-dash repairs can get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly designed environments need proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure able to deliver the solid foundation to meet current business demands and facilitate downstream expansion.

• Work with Problem Solvers Instead of Product Vendors
  Small companies require advice and technical education to negotiate an ever more complex array of technology options capable of promoting business success and enhancing efficiency. They do not need a computer consultant who is trying to resell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to match IT expertise with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of IT background, refined support tools, and familiarity with corporate IT allow small offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over=stretched in-house resources.

Progent adds value by offering:

• Certified Knowledge of Microsoft's Complete Line of Servers
  Progent can provide world-class expertise for Microsoft’s popular server products with services that include Windows 2003 support, Windows 2000 upgrades, Microsoft Windows NT Server legacy support, Exchange 2003 Server help, Exchange Server 5.5 and Microsoft Exchange Server 2000 migration, and Microsoft SQL Server 2005 support.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the front lines of network support, executing a broad variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class technical skills, but also a consultant with field-tested methods for applying technical knowledge to repair real-world IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.

• Complete Records of Delivered Services
  Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every customer. The practice of documenting and organizing service records results in more effective support and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Companies who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

• 24x7 Network Monitoring with Microsoft MOM
  Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MOM causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.

How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, visit Immediate Urgent Support.