Fast Remote Help for Garland IT Networks
Immediate Remote Help for Garland SystemsFor companies in Garland or anywhere in Texas, Progent offers remote support for information systems based on Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, as well as the services of CISA and CISSP-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. This lowers direct costs since service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where speedy. minor solutions somehow end up as large bills. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that promote the highest degree of efficiency for remote technical support and repair for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to access your computer system without violating system security.

Progent's powerful customer support reporting application keeps detailed records of all support that Progent's clients have been provided. Progent's staff service personnel have access to the records of support rendered to each Progent customer by any engineer. This history of anomalies and resolutions is organized as a conveniently accessible internal knowledge base that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close partnerships with major industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from vendors' in-house product engineers so Progent's online consulting experts are able to find optimal resolutions promptly.

Remote technical services available from Progent to customers in Garland and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top enterprises. The ProSight series of affordable managed services for small and mid-size organizations addresses all critical facets of information technology such as email content filtering, security, backup/recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight Systems Watch server and desktop automated management consulting.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for organizations with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the resources to create an internal Call Center but who need fast response from a reliable Help Desk Call Center with professional phone support plus the expertise to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your established organization, selecting or customizing Call Center software to address the unique demands of your business, or providing temporary online personnel to reinforce your in-house Help Desk Call Center group to handle unusually busy situations like software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of veteran network consultants offers your computer users in Garland or anywhere in the state of Texas rapid communication with a dependable technical support group with years of experience providing phone support and remote troubleshooting for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a crucial driver of company success, and Progent's intent is to fix and not just document technical problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Garland, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into crashes, automated monitoring can ward off disruptive and expensive service crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Microsoft networks, or environments powered by a variety of operating systems.
How Your Garland Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Garland or throughout the state of Texas, Progent's online network support specialists are ready to deliver expert and economical IT support the moment your company requires it. Long experience offering remote tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Garland company relies on a regular freelance support technician or employs a full time organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Organizations in Garland
Progent's remote support services allow your Garland company to enjoy the benefits of immediate, expert IT support without the cost of managing a full-time IT organization. Your information system will derive added business value by being more reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Garland or anywhere in Texas, local network service providers, whether represented by freelance consultants or an internal maintenance staff, can take care of typical network issues. However, serious problems may strike when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online service specialists provide a convenient, quick, and affordable way to supplement your local help and to pass on valuable knowledge to improve your ability to deal with downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance service providers. Although freelance service people carry smaller overhead than big service companies and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of fallback help may force your business to wait for help during an IT crisis. As your network grows, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network stays up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a scalable framework, band-aid fixes often get piled on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such poorly built environments need proper analysis, smart strategic planning, and wide technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle critical business demands and ease downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies need guidance and technical training to negotiate an increasingly complicated array of technology options capable of promoting business success and improving productivity. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, range of IT background, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the front lines of network support, executing a broad variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not only world-class technical help, but also a support engineer with proven approaches for using computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to every client. The discipline of documenting and archiving support records results in more efficient service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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