Fast Online Troubleshooting for Garland Computer Networks
Fast Remote Help for Garland NetworksFor businesses located in Garland or anywhere in Texas, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network issues quickly. Efficient support lowers direct costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding system outages and associated losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially helpful for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for online support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where quick repairs somehow end up as big bills. Progent's penchant for handling problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies that permit the maximum degree of efficiency for online help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to access your network without compromising system security.

Progent's sophisticated customer support database system stores detailed histories for all service that Progent's clients have received. Progent's authorized engineers have access to the details of support rendered to every Progent customer by any engineer. This database of anomalies and solutions is organized as a readily accessible proprietary knowledge base that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close partnerships with important industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote service experts are able to arrive at the best solutions promptly.

Online support services available from Progent to companies in Garland and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight series of outsourced network management services addresses all critical facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Call Center programs for companies with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the resources to create an internal Help Desk Call Center but who want quick response from an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless extension of your established Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the most difficult technical challenges, or be ready in overflow circumstances when your ordinary service providers are overwhelmed.

    Progent's Help Desk team of seasoned network professionals offers your workers in Garland or anywhere in the state of Texas rapid assistance from a dependable technical support group with substantial experience providing telephone-based help and online troubleshooting for IT systems powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's intent is to fix rather than simply report technical problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Team provides online and in-depth engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To read more information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Garland, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they cause network outages, automated monitoring can head off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows environments, or networks based on a combination of operating systems.
How Your Garland Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote expertise with Microsoft, Apple Mac, or Linux environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Garland or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to deliver expert and economical system support whenever your company has to have it. More than a decade of offering remote tech support has earned Microsoft Gold Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Garland business works with a local freelance support technician or employs a full time organization that can handle typical network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to fix sudden network crises or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Garland
Progent's online IT consulting services allow your Garland business to have the benefits of immediate, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will acquire greater business worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most companies in Garland or anywhere in Texas, nearby computer service providers, whether represented by independent consultants or a full-time maintenance staff, can take care of typical network problems. On the other hand, serious problems sometimes occur when local resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual service personnel. In these cases, Progent's on-call service specialists give you an easy, fast, and economical solution to augment your local help and to convey valuable information to improve your capability to deal with downstream problems in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies often rely on independent freelance consultants. While independent service people carry less overhead than big consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your company expands, system downtime and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support expertise to insure your IT system stays available.

  • Create a Solid Foundation for Smooth Growth
    Businesses often start with an IT architecture implemented on a modest budget. Without a robust framework, slap-dash repairs often get piled onto a weak foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These badly built systems need proper analysis, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to handle current business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses require advice and technical education to negotiate an ever more complex maze of product alternatives capable of promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to resell a specific vendor's technology. Network support and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical expertise, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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