Fast Online Help for Garland IT Networks
Fast Online Help for Garland SystemsFor companies located in Garland or anywhere in Texas, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to resolve most information system problems rapidly. This reduces direct costs because solutions accumulate minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many online support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast fixes manage to turn into big invoices. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized technologies and proven processes which ensure the maximum degree of efficiency for online help and repair for IT networks of any size. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to link to your company's network without compromising corporate security.

Progent's proven technical support reporting system maintains extensive records of all support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services rendered to each client by any Progent consultant. This database of problems and solutions is stored as a quickly accessible support knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can determine the best resolutions quickly.

Remote support provided by Progent to clients in Garland and anywhere in the state of Texas include:

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the resources to create an internal Help Desk but who want quick access to a dependable Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Help Desk application software to meet the special requirements of your corporation, or adding occasional online staff to work with your existing Help Desk Call Center team during high-demand events such as software transitions, major updates, or installing brand new business software.

    Progent's Help Desk team of experienced network consultants provides your workers in Garland or anywhere in the state of Texas immediate assistance from an efficient support resource with years of background providing phone consulting and online repair service for networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a key driver of company performance, and Progent's target is to solve rather than simply report technical problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff can supply online and in-depth engineering support and training in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, MS Word, and Excel. To learn more on Progent's consulting, customization, and training services, see Progent's Applications Experts Services.

  • Remote Network and Server Monitoring Support
    Progent offers businesses in Garland, or anywhere in the state of Texas, remote network monitoring services powered by System Center Operations Manager (SCOM), enhanced by Progent to fit your business so that your network support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into full-scale emergencies, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or systems based on a variety of OS platforms.
How Your Garland Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Garland or throughout the state of Texas, Progent's online computer support engineers are ready to deliver expert and cost-effective system help the instant your organization needs it. More than a decade of offering remote technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Garland office deals with a local independent consultant or maintains a full time IT staff that can deal with ordinary computer issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to handle unexpected network crises or particularly complicated integration projects.

Features of Progent's Remote Computer Services for Garland
Progent's online help, Internet-based repair, system security expertise, and network administration services give businesses in Garland or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's experts can provide your office world class network support while permitting you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

  • Immediate Telephone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Garland and is also ideal for networks in more remote areas of Texas that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and continuing education.

  • By the Minute Billing to Minimize Costs
    Progent offers online support on a minute-by-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for phone support and asks for no monthly subscription fee for support services delivered during normal working hours. This protects you from facing big invoices for routine fixes.

  • Availability of Cisco Network Architecture Professionals
    As a Registered Partner for Cisco, Progent can provide access to on-staff specialists who have experience in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic support offerings include system integration, MS Exchange expertise, network security design, and Help Desk outsourcing services. Progent's Application Experts Team can provide world-class consulting support for specific application areas. Support offered by the Application Experts staff includes:
    Dynamics GP/Great Plains Support and Customization
    Microsoft Project Training
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Software Development and SQL Server 2014 Application Development and Debugging
    Oracle Project Management and Application Development
    MySQL Database Administration and Application Programming
    Mac Integration
    Amazon MWS Software Design and Programming

    By offering a convenient centralized source for network generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that address the special needs of your company.

  • Sophisticated Remote Access Tools
    Protected online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast fixes to issues that might otherwise demand a costly onsite visit. Cutting-edge online connectivity software and expert engineers combine to allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and automated system analysis.

  • Compatibility with Popular VPN Gateways
    Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.

  • 24x7 Support for High System Availability
    For organizations with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are intended specifically for budget-conscious offices whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, breadth of technical background, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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