Immediate Online Technical Support for Garland Computer Systems
Urgent Remote Support for Garland SystemsFor companies located in Garland or anywhere in the state of Texas, Progent offers remote help for networks powered by Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated tools necessary to solve most information system problems rapidly. This lowers direct costs since service calls use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental costs by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly helpful in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed just for the services that you receive. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid scenarios where quick solutions somehow end up as substantial invoices. Progent's penchant for solving technical issues quickly means your business saves cash.

Progent's Online Support Tools
Over time, Progent has mastered a set of customized technologies and proven methodologies which allow the highest degree of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco Systems, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your system without violating network security.

Progent's powerful customer support database application keeps comprehensive records of the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of all help delivered to every client by every Progent consultant. This history of problems and fixes is stored as a conveniently accessible internal database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow fast access to manufacturers' internal product engineers so Progent's online consulting experts are able to arrive at the best solutions promptly.

Remote support offered by Progent to clients in Garland and throughout the state of Texas include:

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the resources to create an internal Call Center but who need fast access to a reliable Call Center with professional telephone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless extension of your existing Call Center organization. Progent's Virtual Call Center can operate as a an escalation resource to resolve complex computer system problems, or be ready in overflow circumstances when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your workers in Garland or anywhere in the state of Texas rapid access to a dependable network service resource with years of experience offering phone support and online troubleshooting for IT systems based on Windows, Cisco Systems, Apple Mac, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a crucial driver of business performance, and Progent's aim is to resolve instead of simply report network issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff offers remote advanced consulting support and education in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Office Project, MS Word, and MS Office Excel. For more information on Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.

  • Remote Network and Server Monitoring Support
    Progent can provide companies in Garland, or anywhere in the state of Texas, remote network and server monitoring services powered by System Center Operations Manager, configured by Progent to accommodate your business so your network support is proactive and automated. By exposing possible trouble spots before they expand into network outages, automated monitoring can minimize stressful and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or systems based on a combination of platforms.
How Your Garland Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Garland or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to deliver effective and affordable IT support whenever your business requires it. More than 15 years of providing online technical assistance has earned Microsoft Gold status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Garland organization relies on a local freelance consultant or maintains an in-house IT staff that can deal with common computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the expertise to handle unexpected network crises or particularly challenging integration problems.

Details of Progent's Online Computer Support for Garland
Progent's phone support, Internet-based troubleshooting, network security consulting, and system management services offer offices in Garland or throughout the state of Texas the greatest leverage for your support budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Line of Servers
    Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows 2012 R2 Server migration and deployment support, Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Windows 2000 Server migration, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every customer. The discipline of documenting and organizing service activity results in more effective support and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















© 2002- 2017 Progent Corporation. All rights reserved.