Immediate Online Troubleshooting for Garland IT Networks
Fast Phone Help for Garland SystemsFor organizations located in Garland or anywhere in the state of Texas, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions use up minimal chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast fixes manage to turn into major invoices. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes which ensure the highest degree of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to link to your company's network without violating corporate security.

Progent's advanced customer support reporting system stores comprehensive documentation describing all support that Progent's customers have received. Progent's staff engineers have access to the details of assistance provided to each Progent client by every Progent consultant. This history of problems and repairs is structured as a readily exploitable support knowledge base that allows Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.

Remote support available from Progent to companies in Garland and anywhere in the state of Texas include:

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk programs for businesses with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who want quick communication with an efficient Call Center with professional telephone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent addition to your current Call Center resources. Progent's Virtual Call Center can operate as a an escalation option to handle the most difficult technical issues, or be available in hectic circumstances when your regular support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced network consultants gives your computer users in Garland or anywhere in the state of Texas quick contact with an efficient network service group with substantial experience offering telephone-based help and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's goal is to resolve instead of merely track network problems.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group provides remote professional engineering support and training in special application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To read additional information about Progent's expertise, customization, and training services, visit Progent's Applications Experts Group.

  • Remote Network Monitoring Services
    Progent can provide businesses in Garland, or anywhere in the state of Texas, remote computer system monitoring services centered around Microsoft System Center Operations Manager, customized by Progent to accommodate your business so that your computer support is proactive and automated. By spotting emerging problems before they evolve into network outages, automated monitoring can head off stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft networks, or systems based on a combination of OS platforms.
How Your Garland Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Garland or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to provide effective and affordable system support whenever your company requires it. More than 15 years of delivering online repair services has earned Microsoft Gold status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Garland organization deals with a local freelance consultant or maintains a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to handle unexpected system crises or particularly challenging integration problems.

Features of Progent's Remote Computer Services for Garland
Progent's phone support, remote repair, system security expertise, and network administration services offer companies in Garland or throughout the state of Texas the greatest leverage for your support investment. Whether you require one-time phone help and remote network repair or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your company world class network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Fast Telephone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Garland and is also ideal for networks in more remote areas of Texas that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and on-going education.

  • Per Minute Billing to Minimize Expenses
    Progent provides online support on a minute-by-minute basis, so you pay only for the support you use. Progent has no minimum fee for phone service and asks for no monthly subscription fee for support services delivered during normal business hours. This protects you from paying big bills for routine repairs.

  • Access to Cisco Certified Network Architecture Specialists
    As a Certified Partner for Cisco, Progent can provide access to authorized specialists with experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.

  • Application Experts Group
    Progent's basic support offerings include system integration, MS Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Support offered by the Application Experts staff covers:
    Microsoft Dynamics GP Support and Programming
    Microsoft Project Support
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Office Word and Microsoft Office 365 Word Expertise
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Application Programming and Microsoft SQL 2014 Application Programming and Debugging
    Oracle Management and Application Programming
    MySQL Management Support and Application Programming
    Apple Macintosh Consulting
    Amazon MWS Programming

    By offering a full service centralized resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that align with the unique needs of your company.

  • Sophisticated Remote Access Software
    Protected remote access allows Progent's support experts to see precisely what your customers see. This makes it possible to find fast solutions to problems that might otherwise require an expensive onsite visit. State-of-the-art remote connectivity software and expert technicians together enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and automated system analysis.

  • Support for Mainstream VPN Products
    Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24x7 Support for High Network Uptime
    For companies with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose clients need immediate recourse to a Help Desk service with expert telephone support and full escalation capability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server products with services such as Windows 2012 R2 Server migration and deployment support, Windows Server 2008 expertise, Windows 2003 upgrades, Windows 2000 Server upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Companies who utilize familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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