Fast and Affordable Online Help for Garland IT Networks
Immediate Online Help for Garland SystemsFor companies located in Garland or anywhere in Texas, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value because they possess the practical background and have access to the advanced technology required to resolve most network problems rapidly. This reduces direct costs since service calls use up fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is especially important for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike many online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where fast repairs somehow turn into substantial bills. Progent's skill at handling problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to interface to your company's network remotely without compromising corporate security.

Progent's advanced customer support database system stores thorough records for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of all help provided to every Progent customer by any Progent consultant. This history of anomalies and fixes is structured as a readily searchable proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close partnerships with key industry leaders including Cisco and Microsoft open up other vast support databases and allow priority response from vendors' internal product engineers so Progent's remote service specialists are able to determine optimal solutions in the least time.

Remote technical services available from Progent to clients in Garland and throughout the state of Texas include:

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to complete major projects economically and on schedule. Progent's special online engineering services include:
  • Call Center Support
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who lack the budget to create an internal Help Desk Call Center but who need fast access to a reliable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your current organization, identifying or modifying Call Center application software to address the particular requirements of your company, or providing occasional online personnel to supplement your existing Call Center group to deal with unusually busy situations such as software transitions, major updates, or installing brand new business software.

    Progent's Help Desk team of experienced network consultants gives your workers in Garland or anywhere in the state of Texas quick communication with an effective support resource with years of background delivering phone help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to company performance, and Progent's intent is to fix and not merely document IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based advanced consulting expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office Word, and MS Excel. To read additional information about Progent's expertise, programming, and education services, see Progent's Business Application Experts Group.

  • Remote Network Monitoring Support
    Progent offers businesses in Garland, or anywhere in the state of Texas, remote computer system monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they evolve into downtime, remote monitoring can head off inconvenient and costly network breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or networks based on multiple platforms.
How Your Garland Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Mac OS X, or Linux networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Garland or throughout the state of Texas, Progent's phone-based network support specialists are ready to deliver professional and affordable system help the instant your company requires it. Long experience offering remote repair services has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Garland company has a local independent consultant or employs an in-house organization that can handle common network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve sudden system crises or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Garland
Progent's online network troubleshooting services enable your Garland company to experience the benefits of timely, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by becoming more reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most organizations in Garland or anywhere in Texas, nearby computer support providers, whether made up of freelance consultants or an internal IT staff, can deal with the majority of technical problems. On the other hand, major troubles may strike when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service people. In these instances, Progent's on-call support experts offer an easy, fast, and affordable solution to augment your regular resources and to transfer useful knowledge to improve your capability to handle downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller businesses often rely on individual freelance consultants. Although independent consultants carry less overhead than larger service firms and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of backup personnel may force your company to go without help during an emergency. As your network grows, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of backup support experts to make sure your network stays available.

  • Create a Solid Basis for Smooth Growth
    Businesses often begin with an information system implemented on a shoestring budget. Without a strong infrastructure, band-aid fixes often get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such poorly designed environments need careful analysis, smart long-term planning, and extensive IT expertise to evolve to a network infrastructure able to deliver the stable foundation to handle current business requirements and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require guidance and technical training to navigate through an ever more complex array of product alternatives capable of promoting business success and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of technical background, refined support software, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the forefront of IT support, performing a broad variety of technical tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for applying technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has few competitors. Companies who work with trusted independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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