Expert Remote Service for Gilbert, Arizona Networks from Microsoft Certified Consultants
Small companies have typically been overlooked by major IT support organizations. Many small companies allow themselves to grow dangerously dependent on individual consultants or small consulting organizations who lack the bandwidth or comprehensive knowledge to respond quickly or efficiently to network emergencies. Still other small businesses turn to mass-market service providers staffed with technicians taught to offer by-the-numbers solutions to ordinary problems but who are missing the experience and technical scope to handle the diversity of environments and lack of standardization typical of small business IT systems.

Progent's proven approach to delivering affordable and successful network support to small businesses has made Progent among the top Microsoft IT consulting firms in the United States. Progent has provided online help to businesses in every state in the country and offers in-person support in almost all zip codes.

For larger businesses, Progent offers co-sourcing support to reinforce the skills of your internal network support personnel. This can reduce expenses and help meet schedules for major IT initiatives like application programming, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified consultants to help your company to design and implement your cloud strategy.

Main IT Areas Serviced by Progent for Gilbert, Arizona Business Networks
As a Microsoft Gold Certified Partner computer support firm with a large group of Cisco CCIE network infrastructure consultants and Apple Computer certified consultants, Progent offers urgent troubleshooting and low-cost remote consulting to Gilbert, AZ businesses for a wide array of information technologies such as:

Support Delivery Options for Gilbert, Arizona Businesses
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for delivering IT support services is based on the Help Desk operational structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service documentation, reliable follow-through, and strict cost control for an array of network support delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network problems without the cost or delay of in-person service visits. The background of Progent's network engineers allows them to resolve most network problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote support experts to give small and midsize businesses the ideal combination: in-person service technicians when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site service calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning how and why to register for Progent's onsite computer support.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses and local governments who require fast and dependable support from a professional Helpdesk with efficient phone assistance, remote repair capability, and sufficient technical depth for all needed escalation. Because smaller companies usually are constrained by tight information technology funds and can provide little executive attention for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that business computer systems stay up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security consulting, high availability it system consulting, virtualization strategies, plus configuration, programming and support for small business software such as accounting, operations, management reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office moves and massive software upgrades, longer term initiatives such as business analytics application development and support, database software programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of availability, security, and recoverability than is feasible with the type of internal data center that is practical for most small companies. Since Progent uses the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and service packs remain current, security and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is in addition simple for clients to migrate to another service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit companies with mixed networks to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can support the multi- platform and non- standardized networks typical of smaller businesses, and retains control of the licenses in the customer's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

Why Progent Is the Right Alternative for Gilbert, Arizona Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate IT support enable small businesses to sidestep the problems associated with over reliance on small support firms or individual engineers.

Teaming with Progent allows your small business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT services, small companies often depend excessively on individual engineers. Though individual service providers have lower overhead than larger support organizations and can afford to bill nominally lower fees, individuals are frequently too busy to respond rapidly to urgent network problems. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of backup staff may require your company to wait for assistance in case of a crisis. As your company expands, system downtime or difficulties with critical programs get more costly. The dollars you believed you were conserving on an independent consultant can disappear quickly due to lower output. Also, when independent consultants encounter new technologies, the unavailability of a big consulting group to count on for assistance forces them to train in place while your company ends up with the costs for their continuing education.

  • Have Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many smaller service organizations or freelance engineers specializing in small business IT consulting are capable of delivering routine fixes but lack the experience to work cost-effectively with complicated network configurations that have a variety of platforms, multiple sites, VoIP systems, mobile clients, interconnected accounting and analytical applications, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can benefit your small business because big-company networks are characteristically complicated, integration issues require thorough knowledge in many technical areas, and reaching a high level of robustness, reliability, and protection calls for enterprise-proven best practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a proper basis, a series of band-aid repairs often get piled onto of a weak foundation. As a company evolves, stability and expandability problems can hinder the success of the business. Such environments require proper evaluation, smart business planning, and in-depth expertise to upgrade to an IT environment that will provide the reliable foundation to handle critical business needs and support downstream growth.

  • Team with Solution Finders, Not Product Resellers
    Smaller companies need guidance and education to navigate through an increasingly complicated array of technology options offered for enabling growth and enhancing efficiency. Businesses do not need a network consultant or support organization that attempts to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise only. This allows Progent to match technical support with the real interests of customers. Mixing IT support and product reselling can lead to a situation where the recommended solution is built around a preselected vendor instead of being based on the true requirements of a small business.

Get in Touch with Progent
In case your Gilbert, Arizona business wants to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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