Gilbert, AZ Online Support from World-class Computer Network Troubleshooting Consultants
Progent's network technical support services can deliver your Gilbert, AZ business affordable and dependable support from enterprise-class IT professionals. By providing IT support help when you require it, offering advanced expertise for key technologies, delivering unique support such as 24x7 server monitoring, and charging only for support you receive, Progent gives your Gilbert, Arizona business an economical option for optimizing the business value of small office networks. If you run an onsite system, rely on cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for organizations to create and maintain a reliable and secure IT system and to have fast access to the skilled consulting ordinarily restricted to enterprises who are able to set up a large in-house IT staff.

For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT support team. This can save money and help meet schedules for major projects such as software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to assist your business to plan and execute a sensible cloud strategy.

Popular Areas of Expertise Supported by Progent for Business Networks in Gilbert, Arizona
Progent's national group of world-class consultants offers support for virtually all aspects of information technology used by organizations of all sizes. Technologies supported by Progent in and around Gilbert include:

Support Delivery Options for Gilbert, Arizona Companies
Progent has a selection of options for providing small businesses with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing IT support is based on the Call Center structure common to larger IT support groups. Progent's Help Desk Service Model ensures rapid response, comprehensive activity documentation, consistent follow-through, and tight expense control across a range of network support delivery modes that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and fix hardware and software issues without the cost or delay of in-person service calls. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration process for new clients to address emergency situations and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional details concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: onsite service professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about why to register for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who require fast and reliable support from a professional Helpdesk with effective telephone support, remote repair capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies usually are constrained by tight information technology budgets and can provide little management bandwidth for dealing with network support, Progent's Helpdesk Services could be the most efficient option to ensure that business computer systems stay up and running. Learn more details about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, server virtualization solutions, plus configuration, programming and support for small business software such as financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site moves and major system migrations, extended projects such as business analytics application programming and support, database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of reliability, protection, and recoverability than is possible with the class of in-house data center that is practical for most small and midsize organizations. Because Progent uses the same data centers that support the gear of many of the planet's largest information technology companies, Progent can eliminate the cost of creating and maintaining the systems required for world-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs stay updated, protection and efficiency is constantly monitored, and systems are consistently backed up and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also simple for customers to migrate to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit businesses with mixed environments to benefit dramatically on the expense of hardware, system support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed package, can handle the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the licenses in the client's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting support to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory mandates for IT information security and incident reporting.

The breadth and size of Progent's engineering staff bring a powerful set of advantages to organizations wishing to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the front lines of network service, executing a broad variety of IT projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for repairing actual IT problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major bills for quick fixes. Another benefit of by-the-minute pricing is that clients will not be inclined to allow simple problems to stay unaddressed until they grow into big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to every client. The discipline of documenting and archiving service activity allows more efficient service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Small companies who work with freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Gilbert, Arizona business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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