Quick, Low-cost Online Computer Technical Support for Gilbert, Arizona Small Businesses
For over twenty years, Progent has focused on providing enterprise-quality IT support to clients with small-business budgets. Progent has built a powerful support system that features a streamlined, tightly connected virtual office infrastructure, sophisticated online repair technology, a large team of consultants accredited in a wide array of technical disciplines, a Call Center service model that maximizes responsiveness and guarantees follow-through, a global group of on-line service experts, on-site service availability for the majority of most zip codes in the United States, and a company culture committed to resolving technical problems in the least time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT service group. This can save money and minimize technical risks for big projects such as application development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified consultants to help your company to design and execute your cloud strategy.

Popular Practice Areas Serviced by Progent for Business Networks in Gilbert, Arizona
Progent's nationwide team of certified experts provides assistance for virtually all facets of information systems found in companies of any size. Technologies supported by Progent in and around Gilbert include:

Support Delivery Options for Gilbert, Arizona Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk operational structure common to big IT support groups. Progent's Helpdesk Support Model promotes fast response, comprehensive activity records, reliable follow-up, and tight expense control for a range of IT service delivery modes that include online troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the expense or delay of in-person support visits. The background of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional details about Progent's online network support services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for on-site service visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all businesses and local governments who require prompt and reliable support from an online Contact Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Because small and midsize businesses typically have tight information technology budgets and can provide scant management bandwidth for dealing with network support, Progent's Contact Center Services could be the most efficient option to ensure that small business computer networks stay up and running. Read more concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, non-stop it system consulting, virtualization solutions, plus configuration, customization and support for business software such as financials, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as site relocations and major software upgrades, extended projects like management information application development and customization, database software development and DBA services, and web design, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network management, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and SQL Server in order to provide small companies with higher levels of availability, protection, and performance than is possible using the type of on-site data center that is achievable for most small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the planet's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only provides the highest level of dependability and expandability but that is also convenient for clients to migrate to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with mixed environments to save significantly on the costs of hardware, infrastructure maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online support services to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize physical resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a collection of affordable, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like IPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services managed backup.

Why Progent Offers the Smart Choice for Gilbert, Arizona Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise network consulting allow small businesses to sidestep the pitfalls related to over dependence on thinly staffed support organizations or independent consultants.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network services, small companies often rely heavily on independent engineers. Though freelance service engineers have lower expenses than more substantial support organizations and can afford to charge nominally smaller rates, individuals are frequently stretched to far to react quickly to critical network problems. If a freelance consultant is occupied with different client, sick, on vacation, or in training, the lack of backup staff may require your business to go without help in case of a crisis. As your company expands, network unavailability or difficulties with line-of-business applications get more expensive. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lost output. In addition, when freelance engineers encounter unfamiliar problems, the lack of a large consulting group to count on for help requires them to learn with the meter running while your company winds up footing the costs for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Information Technology Solutions
    Many small support organizations or independent consultants specializing in small business IT consulting are capable of providing connect-the-dots fixes but lack the background to deal efficiently with complicated network configurations that have a variety of platforms, numerous locations, Voice over IP implementations, remote workers, integrated financial and operational software, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive staff of experts can be valuable to your company because enterprise networks are by nature complex, integration issues require in-depth knowledge in many technical disciplines, and achieving a high degree of robustness, reliability, and security requires enterprise-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a strong basis, a sequence of band-aid fixes commonly get piled on top of a tenuous foundation. As a business evolves, reliability and scalability issues can undermine the productivity of the organization. These environments require proper assessment, intelligent strategic analysis, and in-depth expertise to upgrade to a network infrastructure that can provide the solid basis to meet critical business requirements and ease future growth.

  • Team with Solution Finders, Not Resellers
    Smaller companies require direction and insight to navigate through an increasingly complicated array of technology options offered for accelerating growth and improving efficiency. Businesses do not need an IT engineer or support firm that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services only. This permits Progent to match consulting services with the genuine needs of customers. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being driven by the actual requirements of a client.

How to Contact Progent
In case your Gilbert, Arizona company needs to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.