Expert Remote Troubleshooting for Gilbert, Arizona Computer Networks from World-class Engineers
Small businesses have typically been overlooked by large IT service firms. Some small companies allow themselves to become dangerously dependent on individual consultants or small consulting firms who don't have the size or broad skill sets to react promptly or efficiently to technical crises. Still other small businesses resort to giant service providers staffed with technicians able to provide standardized fixes for ordinary issues but who do not have the background and technical scope to deal with the variety of configurations and absence of standardization that characterizes small company information systems.

Progent's time-tested methodology for delivering low-cost and effective technical service to small companies has made Progent one of the top Microsoft Gold IT service firms in the country. Progent has delivered online support to businesses in every state in the U.S. and can dispatch in-person help in almost all zip codes.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application design and development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to certified consultants to assist your company to plan and execute your cloud strategy.

Primary Practice Areas Serviced by Progent for Gilbert, Arizona Business Networks
As a Microsoft Certified Gold Partner consulting firm with a world-class group of Cisco qualified CCIE network experts and Apple Computer certified engineers, Progent provides urgent troubleshooting and affordable remote consulting to Gilbert, AZ small businesses for a wide range of computer technologies including:

Service Delivery Alternatives for Gilbert, Arizona Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Model ensures fast support, comprehensive activity records, consistent follow-through, and strict cost monitoring across a range of network support delivery modes that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the cost or time loss of on-premises support visits. The experience of Progent's network engineers allows them to handle most network issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for new customers to address urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service experts to deliver small and midsize businesses the optimal solution: hands-on service technicians when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business application developers. The response time for on-site support visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more about why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Services are intended for all companies who need fast and reliable support from an online Help Desk Call Center with efficient phone assistance, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Because smaller companies usually have tight information technology budgets and can provide little management attention for dealing with network support, Progent's Helpdesk Services can be the most cost-effective way to make sure that small business information systems are always up and running. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection consulting, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and training for business software including financials, operations, management reporting, CRM, and office productivity suites. Progent can help with one-time projects including site moves and major system migrations, longer term initiatives such as business analytics application programming and customization, database software programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small and midsize companies. Since Progent uses the same facilities that support the gear of some of the planet's largest IT organizations, Progent can save you the expense of creating and maintaining the systems required for world-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay updated, security and performance is constantly monitored, and systems are regularly archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in an environment that not only provides the highest level of availability and extensibility but that is in addition simple for customers to migrate to another service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system support, and network management while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the multi- platform and non- standardized networks common with small businesses, and retains control of the licenses in the customer's hands so that moving to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting services to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can assist with advanced security programs such as SIEM solutions to help companies comply with business standards and statutory mandates for IT data protection and reporting.

The breadth and depth of Progent's engineering team bring a unique array of advantages to organizations wishing to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, in the trenches of network service, executing a wide range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This means that you get not only world-class IT help, but also a consultant with field-tested methods for repairing real-world IT problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you owe only for received services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no registration fee and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size bills for quick solutions. Another advantage of granular billing is that you will be less inclined to allow incipient issues to fester until they grow into big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by every staff member to each client. The practice of detailing and archiving support activity allows more effective service and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Small businesses who utilize freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Gilbert, Arizona business wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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