Expert Online Service for Gilbert, Arizona Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been ignored by large network support organizations. Some small companies allow themselves to become overly reliant on individual engineers or small support firms who don't have the bandwidth or comprehensive skill sets to react promptly or effectively to technical emergencies. Still other small businesses turn to mass-market support providers staffed with technicians able to offer by-the-numbers solutions to ordinary issues but who do not have the background and versatility to deal with the variety of configurations and absence of standardization that characterizes small business IT systems.

Progent's time-tested approach to delivering affordable and successful network service to small businesses has made Progent one of the most respected Microsoft-certified IT consulting firms in the industry. Progent has provided online help to businesses in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT support team. Co-sourcing can cut costs and minimize technical risks for big projects such as application programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to certified consultants to assist your business to plan and execute your cloud strategy.

Core IT Areas Serviced by Progent for Office Networks in Gilbert, Arizona
Progent provides the support of qualified experts for all aspects of business network technology found in small companies. Products and technologies serviced by Progent include:

Support Delivery Options for Gilbert, Arizona Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and network administration. Progent's model for providing computer support is built on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Support Mechanism ensures rapid response, thorough activity records, consistent follow-through, and tight cost monitoring across an array of IT service delivery options that include remote repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time customers to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to deliver small companies the optimal solution: onsite support technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about how and why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for small and midsize companies who need prompt and dependable support from a professional Helpdesk with efficient phone support, online troubleshooting tools, and enough technical depth for full escalation. Since small and midsize businesses typically have limited IT funds and can provide scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that small business computer systems stay up and running. Read more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for business software including accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with short-term projects including office moves and massive system migrations, extended projects such as business analytics software programming and support, relational database software programming and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent can host key business applications like Exchange and SQL Server to provide small businesses with greater degrees of reliability, security, and performance than is possible with the class of on-site data center that is achievable for the majority of small and midsize companies. Because Progent uses the same data centers that host the gear of many of the planet's largest IT companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs remain current, protection and performance is constantly monitored, and systems are consistently backed up and ready for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's production servers in a setting that not only provides the highest degree of availability and extensibility but that is also convenient for clients to migrate to a different service provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can handle the multi- platform and non- standardized networks typical of small businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote support to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified cybersecurity consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for network information protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a unique set of benefits to clients trying to increase the business value of their IT system within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, at the front lines of network service, performing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a support engineer with proven methods for solving actual network problems quickly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during normal business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major invoices for fast repairs. Another benefit of granular pricing is that clients will be less tempted to allow minor problems to stay unaddressed until they become big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation given by each consultant to every customer. The discipline of detailing and organizing support records results in more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who utilize independent consultants or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Gilbert, Arizona company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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