Affordable Computer Help from Microsoft Qualified Professionals for Companies in Gilbert, AZ
By offering world-class know-how whenever you need it, providing in-depth knowledge for key applications, offering high-value services like virtual server hosting, billing solely for help you receive, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the business value of your information network and cut service costs. Progent understands that network protection, dependability, and efficiency are as important to small companies as to major corporations but that small organizations lack the leverage to invest heavily in computer networks and in-house service groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's capability to provide the network support expertise your business requires whenever you need it and at prices you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT support staff. Co-sourcing can save money and help meet schedules for major IT initiatives like software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to design and implement a sensible cloud strategy.

Primary Products and Technologies Supported by Progent's Consultants for Companies in Gilbert, Arizona
Progent's nationwide group of world-class support professionals provides support for virtually all facets of network technology used by businesses of all sizes. Technologies served by Progent in and around Gilbert include:

Service Delivery Options Available for Gilbert, Arizona Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid response, thorough activity documentation, dependable follow-up, and tight expense monitoring for an array of network service delivery modes that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software issues without the expense or delay of in-person service calls. The experience of Progent's IT engineers makes it possible to resolve most network problems quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup process for new clients to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's online computer support expertise.

  • Onsite Support
    Progent provides onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small businesses the optimal solution: onsite service professionals when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for on-site service calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more about why to register for Progent's in-person network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and dependable support from a professional Helpdesk with effective telephone assistance, online repair tools, and enough technical depth for full escalation. Because smaller companies typically have tight information technology budgets and can spare scant management bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that business computer networks stay up and running. Read more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, high availability it system consulting, virtualization strategies, plus integration, programming and support for small business programs such as accounting, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site moves and major software migrations, longer term initiatives like business analytics application development and support, database software programming and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system management, or urgent response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and MS SQL to provide small businesses with greater degrees of availability, protection, and performance than is possible using the type of on-site data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest IT organizations, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to another service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and IT administration while achieving world-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered package, can support the multi- platform and loosely standardized networks typical of small companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online support to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of system security and can assist with advanced security projects like SIEM solutions to help companies comply with industry guidelines and government mandates for network information security and incident reporting.

The breadth and size of Progent's consulting staff bring a powerful array of advantages to customers trying to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, at the front lines of IT support, performing a wide range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for fixing real-world network problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and asks no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size bills for fast repairs. An additional advantage of granular invoicing is that customers will not be tempted to allow minor issues to stay unaddressed until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation given by each staff member to each client. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small companies who work with independent consultants or who maintain internal support personnel gain when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
In case your Gilbert, Arizona company wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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