Expert Remote Help for Glendale, Arizona Computer Networks from Certified Engineers
Small companies have traditionally been overlooked by large network support organizations. Some small businesses permit themselves to grow dangerously reliant on individual consultants or small consulting organizations who lack the bandwidth or comprehensive skill sets to react quickly or effectively to technical crises. Still other small businesses turn to mass-market support firms staffed with personnel taught to offer standardized fixes for ordinary problems but who are missing the background and technical scope to deal with the variety of configurations and lack of standards that characterizes small business IT networks.

Progent's proven approach to delivering affordable and effective technical service to small businesses has made Progent among the top Microsoft-certified IT consulting organizations in the industry. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal network service group. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to assist your business to plan and execute your cloud strategy.

Core IT Areas Supported by Progent for Office Networks in Glendale, Arizona
Progent's nationwide team of industry certified engineers provides support for virtually all facets of information technology found in businesses of all sizes. Technologies supported by Progent in Glendale include:

Service Delivery Alternatives for Glendale, Arizona Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing IT support is built on the Call Center operational structure common to big IT groups. Progent's Contact Center Support Model ensures rapid response, thorough activity records, consistent follow-up, and strict expense control across an array of network service delivery options that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to address emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: hands-on support professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need prompt and reliable access to a professional Contact Center with efficient phone assistance, remote repair tools, and enough technical depth for full problem escalation. Because smaller businesses usually have limited information technology funds and can provide scant executive attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that small business computer networks are always productive. Read more concerning Progent's Contact Center services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security engineering, fault tolerant network consulting, virtual server strategies, plus integration, customization and support for business applications such as financials, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office moves and massive software migrations, extended projects such as management reporting application programming and support, database application programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network management, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL to provide small and midsize companies with greater levels of dependability, security, and recoverability than is possible with the type of in-house data center that is practical for the majority of small organizations. Because Progent utilizes the same data centers that support the gear of some of the world's biggest information technology companies, Progent can eliminate the cost of creating and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain current, security and efficiency is continually monitored, and systems are consistently backed up and ready for full and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top level of availability and expandability but that is in addition convenient for customers to migrate to another support provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that allow businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the multi- platform and loosely standardized networks typical of smaller companies, and retains control of the software licenses in the customer's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Glendale, Arizona Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with enterprise network support allow small companies to sidestep the problems associated with excessive dependence on thinly staffed service firms or freelance engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, smaller companies sometimes rely excessively on individual consultants. Although freelance support providers carry lower overhead than more substantial IT service organizations and can afford to bill nominally lower fees, they are occasionally spread too thin to react rapidly to critical problems. If a freelance consultant is busy with different client, sick, on vacation, or in class, the lack of replacement staff may require your business to go without assistance in case of an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were conserving on an independent consultant can disappear quickly because of lower output. Also, when independent engineers encounter new technologies, the lack of a large engineering team to fall back on for advice requires them to learn in place while your company winds up with the bill for their ongoing training.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    Many smaller support organizations or independent consultants focused on small business IT consulting may excel at delivering routine fixes but lack the experience to deal cost-effectively with complicated network configurations with mixed platforms, multiple sites, VoIP systems, mobile workforces, integrated accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's extensive group of experts can benefit your small business because big-company networks are characteristically complicated, support problems demand in-depth knowledge in many technical areas, and reaching an acceptable level of stability, availability, and security calls for industry-proven best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a solid architecture, a sequence of band-aid repairs often get piled onto of a marginal structure. As a business grows, reliability and scalability problems can undermine the success of the business. These environments require proper evaluation, smart strategic planning, and broad-based experience to migrate to a network infrastructure that will act as the solid basis to handle critical business requirements and support downstream growth.

  • Team with Solution Providers, Not Product Resellers
    Small companies need guidance and education to work through an increasingly complex array of technology alternatives offered for enabling growth and improving productivity. They do not need an IT consultant or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to align technical services with the genuine needs of customers. Mixing IT support and product selling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual requirements of a small business.

Get in Touch with Progent
If your Glendale, Arizona business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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