Glendale, AZ Online Help from World-class Computer Troubleshooting Consultants
Progent's network tech support services can provide your Glendale, AZ business cost-effective and consistent support from world-class network engineers. By delivering network support service when you need it, offering advanced knowledge for mission-critical applications, offering value-added services such as 24x7 server monitoring, and charging only for services you use, Progent gives your Glendale, Arizona business an economical solution for optimizing the profitability of small business information systems. Whether you have an on-premises datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to create and manage a reliable and secure IT network and to benefit from fast access to the experienced help usually restricted to enterprises who can maintain a sizeable internal IT staff.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified experts to help your business to design and implement a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Glendale, Arizona
Progent's group of world-class experts provides assistance for virtually all aspects of network technology used by businesses of any size. Areas served by Progent in and around Glendale include:

Service Delivery Options for Glendale, Arizona Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing IT support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive activity records, reliable follow-up, and strict expense monitoring across an array of network support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and fix hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's remote computer support services.

  • On-site Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small and midsize companies the best of both worlds: in-person service technicians when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for on-site support calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who need prompt and dependable access to a professional Help Desk with effective telephone support, online troubleshooting capability, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses usually have tight information technology budgets and can spare little management bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that business information networks are always productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable access to world-class consultants who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant it system design, server virtualization solutions, plus integration, programming and training for business programs such as financials, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as office moves and major system migrations, extended initiatives like management reporting software development and support, database application development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible using the class of internal data center that is realistically affordable for most small companies. Since Progent uses the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also easy for customers to migrate to a different support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow companies with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can support the multi- OS and non- standardized networks typical of small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Glendale, Arizona Businesses
Progent's staff size, depth of technical skill, and experience with corporate IT support enable small and midsize businesses to sidestep the pitfalls related to over dependence on thinly staffed service organizations or independent consultants.

Working with Progent allows your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT services, small businesses often rely heavily on individual engineers. Although freelance service providers have lower overhead than larger IT service firms and can afford to bill nominally lower rates, freelancers are occasionally too busy to react quickly to critical network problems. If a freelance engineer is busy with another customer, sick, on travelling, or in training, the lack of replacement staff may force your company to go without help in case of a crisis. The more your small business grows, system unavailability or difficulties with line-of-business applications become more expensive. The money you believed you were conserving on a freelancer can disappear quickly due to lower productivity. In addition, when independent engineers confront new technologies, the lack of a big consulting team to depend on for assistance forces them to train on the job while your company ends up with the bill for their ongoing education.

  • Have Access to Experts in Sophisticated IT Solutions
    Many small support organizations or freelance engineers specializing in small company IT consulting may excel at delivering routine solutions but don't have the seasoning to work efficiently with complicated IT configurations that have a variety of platforms, many offices, Voice over IP implementations, remote clients, interconnected accounting and analytical software, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large team of experts can be valuable to your small business because big-company environments are inherently complex, support issues require thorough understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and protection calls for industry-tested best practices.

  • Build a Solid Foundation for Growth
    Small companies often start with a network cobbled together on a shoestring budget. Without a strong architecture, a sequence of band-aid fixes commonly get piled onto of a marginal structure. As a company grows, reliability and scalability issues can obstruct the productivity of the organization. Such environments require thorough assessment, smart business analysis, and in-depth experience to upgrade to a network infrastructure that will act as the solid foundation to meet critical business needs and support downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses require direction and insight to work through an ever more complex maze of technology options available for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or service firm that attempts to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This allows Progent to align technical support with the real interests of customers. Mixing IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor rather than being driven by the actual requirements of a small business.

Contact Progent
If your Glendale, Arizona business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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