Immediate, Low-cost Remote Computer Network Technical Support for Glendale, Arizona Small Businesses
For more than twenty years, Progent has focused on providing world-quality computer support services to customers who have small-business IT budgets. Progent has developed a unique support solution that includes a low-overhead, tightly connected virtual office network, sophisticated online troubleshooting tools, a substantial team of engineers certified in a broad array of IT practice areas, a Help Desk operational model that maximizes responsiveness and ensures follow-up, a global team of remote service experts, on-site service dispatching for the majority of most zip codes in the United States, and a company culture committed to solving network issues in the shortest time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support staff. This can save money and help meet schedules for big IT initiatives such as software programming, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to help your company to design and execute your cloud computing strategy.

Primary Technologies Supported by Progent for Business Networks in Glendale, Arizona
Progent provides the support of accredited consultants for all facets of information technology deployed in small companies. Products and technologies serviced by Progent include:

Support Delivery Options Available for Glendale, Arizona Businesses
Progent offers a selection of alternatives for providing small companies with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's model for delivering network support services is built on the Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Model promotes rapid response, comprehensive activity records, consistent follow-up, and strict expense control across a range of network service delivery options that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help customers to analyze and repair hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's network consultants makes it possible to resolve the majority of IT issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new clients to address emergency situations and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to give small and midsize businesses the ideal combination: hands-on support technicians when you require them as well as the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for on-site support visits is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who require prompt and reliable support from an online Help Desk Call Center with efficient phone assistance, online troubleshooting tools, and enough technical strength for all needed problem escalation. Because small and midsize companies typically have tight information technology funds and can spare scant management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that small business computer networks stay productive. Learn more about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop it system engineering, virtualization strategies, plus integration, programming and training for small business programs such as accounting, operations, reporting, CRM, and office productivity software. Progent can help with short-term projects such as site relocations and massive software upgrades, extended projects such as business analytics software development and support, relational database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange and MS SQL in order to provide small and midsize companies with greater levels of availability, security, and recoverability than is feasible using the type of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same data centers that support the gear of many of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay current, protection and performance is constantly monitored, and systems are regularly archived and available for full and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small company's servers in an environment that not only delivers the highest level of availability and scalability but that is also convenient for customers to migrate to another support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit companies with mixed environments to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the multi- OS and non- standardized networks common with smaller companies, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support services to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of network security and can assist with complex security programs such as SIEM solutions to help companies comply with business standards and statutory requirements for network data security and reporting.

The scope and depth of Progent's consulting team bring a unique array of benefits to customers trying to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, in the trenches of network support, performing a broad range of IT projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for fixing actual IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates big invoices for quick repairs. Another advantage of granular pricing is that you will be less inclined to allow less critical problems to stay unaddressed until they become major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports given by every staff member to each client. The discipline of detailing and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small companies who utilize freelance service providers or who employ internal support personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Glendale, Arizona business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.