Professional Online Support for Glendale, Arizona Computer Networks from World-class Consultants
Small businesses have typically been ignored by large network service organizations. Some small businesses allow themselves to grow excessively dependent on freelance consultants or small support firms who don't have the bandwidth or comprehensive skill sets to respond promptly or effectively to technical emergencies. Still other small companies resort to giant support providers that employ personnel taught to provide by-the-numbers solutions to common issues but who do not have the experience and technical scope to deal with the variety of environments and lack of standardization that characterizes small business IT systems.

Progent's time-tested approach to providing low-cost and successful technical support to small companies has made Progent one of the top Microsoft-certified network service organizations in the United States. Progent has provided remote help to small businesses in every state in the country (refer to Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the skills of your internal IT support team. Co-sourcing can save money and help meet schedules for major IT initiatives like application development, disaster recovery preparedness, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to assist your company to design and implement a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Glendale, Arizona
Progent offers the services of certified experts for all facets of network technology deployed in small companies and local governments. Products and technologies serviced by Progent include:

Service Delivery Options for Glendale, Arizona Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Service Model promotes rapid response, comprehensive service documentation, consistent follow-through, and tight expense control across an array of IT support delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can help customers to troubleshoot and fix network issues without the cost or time loss of on-premises support visits. The experience of Progent's network engineers allows them to handle the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to address urgent situations and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to give small businesses the optimal solution: in-person service professionals when you need them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need prompt and reliable access to an online Helpdesk with effective telephone support, remote repair capability, and sufficient technical depth for all needed escalation. Because smaller businesses typically have tight IT funds and can spare scant executive attention for handling network support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that small business information networks stay productive. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, fault tolerant network consulting, virtual server solutions, plus integration, customization and support for small business software including accounting, ERP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects including office moves and massive system upgrades, extended projects like management information application development and support, relational database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of availability, protection, and performance than is possible with the class of on-site data center that is practical for most small companies. Because Progent utilizes the same facilities that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and maintaining the systems needed for world-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay updated, protection and performance is continually tracked, and systems and data files are consistently backed up and available for full and prompt restoration. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top level of dependability and scalability but that is also convenient for customers to transfer to a different support firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow companies with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the multi- platform and loosely standardized environments typical of small companies, and keeps control of the software in the client's possession so that migrating to a different virtualized host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert remote support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Glendale, Arizona Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise network consulting enable small companies to sidestep the pitfalls related to excessive reliance on thinly staffed support firms or individual consultants.

Teaming with Progent enables your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network support, smaller companies often depend heavily on individual engineers. Although freelance service engineers carry lower overhead than more substantial IT service organizations and can afford to charge apparently lower rates, they are frequently too busy to react rapidly to critical situations. If a freelance engineer is occupied with different client, sick, on travelling, or in training, the lack of backup personnel may force your business to go without assistance in case of an emergency. As your small business expands, system downtime or problems with line-of-business applications become more costly. The dollars you believed you were conserving on an independent consultant can be eaten up quickly due to lost productivity. Also, when independent engineers encounter new problems, the lack of a big consulting team to depend on for assistance requires them to learn on the job while your company winds up footing the bill for their continuing education.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    Many smaller service firms or independent engineers who concentrate on small business network consulting are capable of providing connect-the-dots solutions but don't have the background to work efficiently with complicated IT infrastructures that have mixed operating systems, numerous offices, Voice over IP systems, remote workforces, interconnected financial and analytical software, data-driven web sites, and specialized business applications. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your business because enterprise networks are by nature complicated, support problems demand thorough understanding of in many technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection calls for enterprise-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies often start with a network implemented on a shoestring budget. Lacking a strong basis, a series of band-aid fixes commonly get thrown onto of a tenuous foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. These environments need proper evaluation, intelligent business planning, and in-depth experience to migrate to an IT infrastructure that will provide the solid basis to handle critical business requirements and support downstream growth.

  • Work with Solution Finders, Not Product Vendors
    Smaller companies require direction and insight to navigate through an increasingly complex maze of technology options available for enabling growth and enhancing productivity. They do not need a network engineer or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align technical support with the real needs of customers. Mixing IT consulting and product selling can result in a situation where the recommended solution is based on a preselected technology rather than being driven by the true needs of a client.

How to Contact Progent
In case your Glendale, Arizona company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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