Affordable Network Support from Microsoft Qualified Experts for Companies in Glendale, AZ
By delivering world-class support whenever you need it, providing specialized expertise for critical business applications, providing innovative services like virtual server hosting, billing solely for help you receive, and charging no sign-up fees or retainers for standard services, Progent allows your company to maximize the competitive value of your information system and cut support costs. Progent recognizes that network protection, dependability, and efficiency are just as critical to small companies as to major enterprises but that smaller organizations don't have the leverage to spend aggressively in information networks and in-house support staffs. Progent's fundamental value proposition is that no IT consulting organization can match Progent's ability to deliver the network support expertise your company needs whenever you need it and at prices you can justify.

For larger businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house IT support personnel. This can cut costs and help meet schedules for big IT initiatives such as software development, business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to plan and implement your cloud computing strategy.

Core Practice Areas Supported by Progent for Businesses in Glendale, Arizona
Progent offers the support of accredited experts for all aspects of information technology found in small companies. Technologies supported by Progent include:

Service Delivery Options for Glendale, Arizona Businesses
Progent has a variety of options for providing small businesses with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing network support services is built on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-through, and strict expense monitoring for an array of IT service delivery options that include online troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and repair network problems without the expense or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to handle most network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup process for first-time clients to address urgent situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote support experts to give small and midsize businesses the best of both worlds: onsite service technicians when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning how to register for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Services are designed for all companies who require prompt and dependable support from an online Contact Center with efficient phone assistance, online repair tools, and enough technical depth for full escalation. Because small and midsize businesses usually have limited IT funds and can spare little executive attention for handling network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business computer systems are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, high availability network engineering, virtual server strategies, plus configuration, customization and training for business programs such as accounting, operations, reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as office relocations and massive software upgrades, extended projects such as management analytics software development and support, database application development and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with higher degrees of availability, security, and recoverability than is possible using the class of in-house data center that is practical for most small and midsize companies. Since Progent utilizes the same facilities that support the gear of some of the world's biggest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition easy for clients to migrate to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow businesses with mixed environments to save dramatically on the expense of capital equipment, system support, and IT administration while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the multi- OS and non- standardized networks common with smaller businesses, and retains ownership of the licenses in the customer's hands so that moving to a different virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert online support to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to stop or recover quickly after a ransomware attack. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network products such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government requirements for IT data security and reporting.

The breadth and size of Progent's engineering team offer a powerful array of advantages to clients wishing to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, at the front lines of IT support, performing a broad range of technical tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not just expert technical help, but also a support engineer with proven methods for repairing real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular business hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size invoices for fast solutions. Another advantage of granular billing is that you will be less tempted to allow less critical problems to fester until they become major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation given by each consultant to every client. The discipline of detailing and organizing support activity allows more effective support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and productive. Read additional information about Progent's knowledge transfer services.

Contact Progent
In case your Glendale, Arizona company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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