Low-cost Computer Troubleshooting from Microsoft Qualified Consultants for Businesses in Glendale, AZ
By delivering world-class support whenever you require it, making available in-depth expertise for key business applications, offering innovative services like virtual server hosting, billing solely for services delivered, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the business value of your information network and reduce support expenses. Progent understands that network security, dependability, and efficiency are just as critical to small businesses as to large enterprises but that smaller companies lack the economy of scale to spend aggressively in computer networks and in-house support groups. Progent's basic competitive advantage is that no IT consulting firm can match Progent's capability to provide the IT support your company requires when you require it and at prices you can afford.

For larger businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house network service team. Co-sourcing can cut costs and help meet schedules for big projects like software development, business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can also offer access to accredited experts to help your company to design and execute a sensible cloud strategy.

Main IT Areas Serviced by Progent for Business Networks in Glendale, Arizona
Progent's nationwide team of world-class consultants provides support for virtually all facets of network technology used by companies of all sizes. Practice areas supported by Progent in Glendale include:

Support Delivery Alternatives Available for Glendale, Arizona Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing network support services is based on the Call Center structure common to larger IT support groups. Progent's Contact Center Support Model promotes rapid support, comprehensive activity records, consistent follow-up, and strict expense monitoring for an array of IT support delivery alternatives that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and fix network problems without the expense or delay of in-person support calls. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional details about Progent's online computer support services.

  • On-site Support
    Progent offers on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about how to register for Progent's onsite network service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk Call Center with effective telephone support, online repair capability, and sufficient technical depth for full escalation. Because smaller companies usually are constrained by tight IT funds and can spare scant executive bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that business information networks are always productive. Learn more details concerning Progent's Helpdesk services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can provide assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop network design, virtualization strategies, plus configuration, programming and training for business software including financials, operations, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including office relocations and major software migrations, longer term projects such as management information software programming and customization, database software programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater levels of availability, security, and recoverability than is feasible with the class of in-house data center that is practical for the majority of small organizations. Because Progent uses the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs remain updated, protection and efficiency is continually tracked, and systems are regularly backed up and ready for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition convenient for customers to transfer to another support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can support the multi- OS and loosely standardized environments typical of small businesses, and retains ownership of the software in the customer's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online consulting to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on system protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for IT information protection and incident reporting.

The breadth and depth of Progent's consulting team offer a unique array of advantages to customers trying to increase the business value of their information system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, at the forefront of IT service, performing a broad variety of technical tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not just world-class technical capability, but also a consultant with field-tested methods for resolving real-world IT problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular working hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids major bills for quick fixes. Another advantage of by-the-minute pricing is that clients won't be inclined to allow simple issues to fester until they become major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each consultant to every customer. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who employ in-house IT personnel gain when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Glendale, Arizona company wants to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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