Affordable Network Troubleshooting from Microsoft and Cisco Certified Professionals for Businesses in Glendale, AZ
By offering professional know-how whenever you require it, making available in-depth knowledge for critical applications, offering high-value services like virtual server hosting, invoicing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to increase the competitive value of your information network and cut support expenses. Progent recognizes that network protection, reliability, and efficiency are as important to small businesses as to large corporations but that smaller organizations don't have the economy of scale to invest aggressively in computer networks and in-house support staffs. Progent's fundamental value proposition is that no IT consulting organization can match Progent's capability to provide the network support your company needs whenever you require it and at prices you can justify.

For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network service group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of accredited consultants to help your company to design and implement a sensible cloud computing strategy.

Key Products and Technologies Supported by Progent for Businesses in Glendale, Arizona
Progent's group of industry certified engineers provides help for virtually all aspects of network technology deployed by companies of any size. Technologies supported by Progent in and around Glendale include:

Service Delivery Options for Glendale, Arizona Companies
Progent has a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, thorough service documentation, dependable follow-up, and tight expense monitoring across an array of network service delivery modes that include remote repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's IT engineers allows them to resolve most network issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's online computer support services.

  • On-site Service
    Progent offers onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service engineers to give small and midsize companies the ideal combination: on-premises service technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for on-site support calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who require fast and reliable access to a professional Helpdesk with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically have tight information technology funds and can spare little executive attention for handling IT support, Progent's Helpdesk Services can be the most efficient option to ensure that business information systems stay productive. Read more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system design, virtualization solutions, plus configuration, programming and training for business programs including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive system upgrades, extended projects like management information software programming and support, database software development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible with the class of internal data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the world's largest IT organizations, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain current, security and performance is continually tracked, and systems and data files are consistently backed up and available for full and rapid recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's production servers in an environment that not only delivers the top degree of dependability and expandability but that is in addition convenient for customers to transfer to a different support firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow small businesses with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and network administration while achieving world-class availability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the multi- platform and non- standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the client's hands so that moving to a new virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting services to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of affordable, fixed-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more about ProSight Systems Watch server and desktop management services.

Why Progent Is the Right Choice for Glendale, Arizona Small Businesses
Progent's size, breadth of information technology skill, and experience with corporate network consulting allow small and midsize companies to avoid the pitfalls related to over dependence on thinly staffed support firms or independent engineers.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT services, smaller companies often depend heavily on freelance consultants. Though freelance support engineers carry lower overhead than larger support organizations and can afford to charge apparently lower rates, they are sometimes unable to respond rapidly to critical situations. If a freelance engineer is occupied with different customer, ill, on vacation, or in training, the lack of replacement personnel may require your business to wait for help in case of a crisis. The more your small business grows, network unavailability or problems with critical applications get more expensive. The dollars you believed you were conserving on a freelancer can disappear fast because of lost productivity. Also, when freelance consultants confront new problems, the unavailability of a big engineering team to fall back on for advice requires them to train in place while your company ends up with the bill for their continuing training.

  • Have Access to Expertise in Complex IT Solutions
    The majority of smaller service organizations or independent engineers specializing in small business network consulting may excel at providing routine fixes but don't have the seasoning to deal cost-effectively with complex IT infrastructures with mixed platforms, multiple sites, VoIP implementations, remote workers, integrated financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can benefit your company because big-company networks are characteristically complex, integration problems require in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and security requires enterprise-proven processes.

  • Build a Firm Basis for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a strong architecture, a sequence of band-aid fixes often get tossed on top of a weak structure. As a company evolves, reliability and scalability issues can undermine the productivity of the business. These environments need thorough assessment, smart business planning, and in-depth experience to upgrade to an IT infrastructure that will act as the solid basis to meet critical business needs and support downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Small businesses need direction and education to navigate through an increasingly complex array of IT alternatives available for enabling business growth and enhancing efficiency. Businesses do not need a network engineer or support firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to align technical services with the genuine needs of clients. Combining network support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of being based on the actual requirements of a client.

How to Contact Progent
If your Glendale, Arizona business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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