Consulting and Technical Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry mobile PDAs were once among the most popular products for achieving anytime-anywhere access to email, calendars, web programs, and other critical business data. Progent can provide Glendale, Arizona businesses support from BlackBerry-certified consultants who can assist organizations to manage their BlackBerry deployments or transition smoothly to a more popular mobile platform.

As the complexity of small company networks has increased, and as the need for world-class security, dependability, and disaster recovery has grown to be the standard for organizations of any size, successful deployment and support of RIM BlackBerry technology has become more challenging. To address areas like data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small businesses often turn to outside consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-qualified engineers who can assist small businesses to plan, manage, and repair BlackBerry-based environments economically and effectively, dispensing with the requirement for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's efficient remote support capabilities, provides small businesses an affordable alternative for integrating RIM BlackBerry technology seamlessly into their information system.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and email systems operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft technology, configure streamlined administration tools to help you track and support BlackBerry smartphones across your business, define security policies that are right for your business, customize mobile software, and make sure that your network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be restored rapidly and thoroughly.

Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry smartphones, offering a centralized solution for controlling critical jobs like device installation, upgrades, and deactivation and offering a strong infrastructure for security and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange Server, Groupwise, or Lotus messaging platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Integration Support

BlackBerry BES Server features a variety of security options starting with automatic encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent versatility in adjusting levels of protection to meet the special requirements of your company's environment. Progent's BlackBerry authorized engineers can help your company to select powerful security functions and activate them remotely. Examples of these over-the-air selectable security settings include:

  • Disable a device
  • Wipe data from a missing device
  • Disable Bluetooth functionality
  • Enable built-in protection against malware

BlackBerry BES Server also provides flexibility in determining how to keep mobile users from installing or executing unsafe or unauthorized code. Progent can assist you to select protective processes like:

  • Specify precisely which programs are allowed on the device
  • Block third-party applications from using persistent storage on the smartphone
  • Select what resources third-party applications can use on the device
  • Limit the kinds of access external software running on the device can initialize
  • Prevent all third-party software from being loaded or executed on the smartphone

Expert RIM BlackBerry Consulting and Technical Support Services Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are available by phone to deliver prompt technical help to companies in the Glendale region or throughout the state of Arizona. Progent's experienced remote consulting team has helped IT organizations resolve computer issues and reduce support costs in every state in the United States and established a large following of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a wide array of technologies associated with BlackBerry products including wireless synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and improving wireless security. Important BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology needs assessment, solution architecture, deployment planning and execution, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to design a mobile wireless system that fits within your IT budget and supports your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which management model and hardware products meet your requirements, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about options for software editions, server hardware and mass storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can assist your company to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security specialists to run company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified engineer has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, install the MDS and IM, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent for Support from a BlackBerry-Certified Expert
If you wish to contact Progent about technical expertise for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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