Introduction to Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting and Support ExpertiseWireless access to messages, address books, schedules, and the web has become a vital feature of information systems for businesses of any type. RIM BlackBerry handhelds are some of the most popular solutions for achieving location-independent communications. But the network architecture required to accommodate BlackBerry handhelds has become steadily more complex as the pressure fault tolerance and rock-solid security has heightened. Progent's RIM certified consultants focus in delivering small companies world-class network support and troubleshooting services that are economical and efficient.

As a Microsoft Gold certified Partner with years of background working with Exchange Server, Progent can provide in-depth expertise for integrating RIM BlackBerry and Microsoft technology by offering services like Exchange 2010 support as well as by providing complementary services such as Microsoft Lync Server deployment and Microsoft Office Communications Server consulting to help control Instant Messaging and rich presence. Progent's Microsoft SQL 2016 integration consultants and Microsoft SQL 2014 experts can set up and repair your SQL system to operate efficiently with BlackBerry Enterprise Server (BES), and Progent's MS System Center Data Protection Manager specialists can assist your company to design backup and restore processes to preserve your data and reduce productivity disruption in case of a breakdown of your messaging system.

Progent also maintains one of the country's largest teams of Cisco certified CCIE network engineers who are accessible remotely to offer advanced support for architecting and repairing your company's network infrastructure so that it accommodates your BlackBerry system with high levels of resilience, scalability, protection, and manageability. CCIEs are recognized network experts who earn this top-level classification only through strenuous testing by Cisco. CCIEs are able to resolve even the most intractable issues surrounding network planning, implementation, troubleshooting, and support.

Integration Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and maintenance of BlackBerry smartphones, providing a single solution for handling critical jobs such as smartphone installation, updates, and deactivation and also providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server supports seamless communication between Microsoft Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry users and supports wireless synchronization.

RIM BlackBerry BES Server Configuration Assistance

BES Server provides a variety of data protection capabilities starting with advanced encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits great versatility in selecting degrees of security to meet the special requirements of your mobile environment. Progent's BlackBerry authorized engineers can assist you to select advanced security features and activate them wirelessly. Samples of these wirelessly selectable security features are:

  • Lock down a device
  • Wipe data from a missing smartphone
  • Disable Bluetooth functionality
  • Enable internal protection against malicious attacks

BlackBerry BES Server also offers versatility in selecting ways to keep BlackBerry users from loading or executing unsafe or prohibited applications. Progent can assist you to select protective processes like:

  • List precisely which applications are permitted on the device
  • Prevent third-party applications from allocating persistent storage on the device
  • Select what resources external programs can use on the BlackBerry device
  • Restrict the types of connections external applications running on the BlackBerry device can establish
  • Block all third-party programs from being loaded or run on the smartphone

Professional BlackBerry Consulting Services Available Online from Progent
Progent's certified BlackBerry support specialists are accessible remotely to provide prompt assistance to companies in the Glendale region or anywhere in the state of Arizona. Progent's experienced remote technical support team has helped IT organizations resolve computer problems and cut IT service costs in each state in the U.S. and built a large following of loyal clients. (See Progent's customer testimonials.)

Progent offers remote help for a wide selection of technologies related to RIM BlackBerry products such as synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server, and strengthening mobile security. Major BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements assessment, system design, installation strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to create a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to support a BlackBerry BES Server, help your organization to determine which management model and physical components meet your needs, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices about options for software editions, server hardware and storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry consultant can help you to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-qualified security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Consultant
In order to ask Progent about technical help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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