Consulting Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless smartphones were once among the most successful products for maintaining anytime-anywhere connectivity to messaging, calendars, web programs, and other critical business information. Progent can provide Glendale, Arizona companies the expertise of BlackBerry-qualified professionals who can assist companies to manage their BlackBerry environments or transition efficiently to a modern mobile solution.

As the complexity of small business IT technology has expanded, and as the demand for world-class security, dependability, and recoverability has become the norm for organizations regardless of size, effective integration and support of RIM BlackBerry technology has grown more challenging. To address issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and company databases, small businesses often resort to outside consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry solutions economically and effectively, dispensing with the necessity for an internal BlackBerry solutions expert and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's proven online support model, gives small companies a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their information network.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined administration tools to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize mobile applications, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered quickly and safely.

Technical Support for BlackBerry BES Server
Research in Motion's advanced solution for managing big collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated software allows Exchange Server, Lotus Domino, or Groupwise users to transmit and receive messages that are encrypted in wireless transit to provide maximum data protection. BES Server also simplifies a wide variety of key management tasks that span from smartphone setup and updates to mobile security and high availability.

RIM BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-certified engineers can assist you to use RIM BlackBerry Enterprise Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage user settings with BES Server's vast library of IT policies

Progent's BlackBerry-certified engineers can also help you to use BlackBerry BES Server to perform important tasks not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Install and manage BES Server's high-availability infrastructure using virtual servers
  • Install BlackBerry devices remotely
  • Establish custom management roles
  • Monitor and report on the overall health of your BlackBerry system

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization issues to architecting mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network requirements assessment, solution design, installation strategy and execution, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to create a mobile wireless system that meets your information technology budget and supports your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and physical components meet your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning alternatives for software versions, server hardware and mass storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can help you to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to perform company-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and remove BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, implement access control lists, control Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Consultant
In order to get in touch with Progent about professional expertise for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.
















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