Overview of Progent's Support Expertise for BlackBerry Technology
RIM BlackBerry Consulting and Support ExpertiseMobile connectivity to messages, contacts, calendars, and the web is a vital feature of IT networks for businesses of any size. RIM BlackBerry handhelds are among the most powerful solutions for achieving location-independent communications. But the infrastructure required to support BlackBerry handhelds has grown significantly more sophisticated as the insistence on fault tolerance and rock-solid security has heightened. Progent's RIM qualified engineers focus in delivering small businesses enterprise-class IT expertise and technical services that are economical and efficient.

As a Microsoft Gold certified Partner with more than a decade of background working with Exchange, Progent can provide broad assistance in incorporating RIM BlackBerry and Microsoft technology by offering support services like Exchange 2010 Server consulting and by providing related services such as Lync Server deployment and MS Office Communications Server support to help control IM and Presence. Progent's MS SQL Server 2016 consultants and Microsoft SQL Server 2014 consultants can set up and repair your SQL database server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager specialists can assist your company to design backup and restore processes to safeguard your data and minimize productivity loss in the event of a breakdown of your messaging system.

Progent also maintains one of the country's largest teams of Cisco certified CCIE network consultants who are accessible remotely to provide expert support for designing and repairing your IT network so it accommodates your BlackBerry system with enterprise levels of resilience, scalability, protection, and manageability. Cisco Certified Internetwork Experts are elite networking consultants who earn this prestigious classification only as a result of intense testing by Cisco. CCIEs are able to resolve even the most complicated issues associated with network architecture, configuration, repair, and service.

BlackBerry Enterprise Server Technical Services
The BlackBerry Enterprise Server (BES) offers businesses a centralized and secure mechanism for incorporating BlackBerry smartphones into their messaging, groupware, and application infrastructure. BlackBerry Enterprise Server allows wireless BlackBerry clients to connect to Microsoft Exchange, Domino, or Novell GroupWise email and to synchronize BlackBerry devices with workstations to ensure data consistency for collaborative programs like calendars, address books, to-do lists, IM, and custom business programs. Thanks to BlackBerry Enterprise Server support for Microsoft Exchange, mobile workers with BlackBerry handsets have push-based access to Exchange email as well as to IM-aware software through Microsoft Office Communications Server and Lync Server integration.

BlackBerry Enterprise Server Support Services

Progent's BlackBerry-qualified consultants can help you design, deploy, and troubleshoot BlackBerry Enterprise Server (BES) so you can improve the productivity of BlackBerry clients, streamline the administration of a BlackBerry environment, and reduce the expense of maintaining mobile workers.

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned accreditations from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization problems to designing mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help you to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified service professionals can also assist you to resolve a wide array of problems associated with synchronization, device detection, messaging reconciliation, web access, mobile connections, Instant Messaging, PC software configuration, and Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small office IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support expenses low and, by handling issues promptly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry engineer offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to add and delete BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, troubleshoot, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology needs analysis, solution design, deployment strategy and execution, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to create a wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which management model and equipment match your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning options for software versions, processors and storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help your company to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
To ask Progent about professional support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.

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