Remote Computer Network Consulting for Glendale Small Office IT Networks
For small businesses and new ventures in Glendale or anywhere in the state of Arizona, Progent's phone-based network support specialists can deliver effective and affordable IT help the instant your business needs it. Long experience delivering online technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Glendale company relies on a local independent support technician or employs an in-house IT staff that know how to handle day-to-day computer problems, Progent’s Microsoft certified consultants offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to resolve unexpected network crises or particularly tough integration projects.
Features of Progent's Online Network Services for Glendale
Progent's online help, Internet-based troubleshooting, system security consulting, and system administration services offer small offices in Glendale or anywhere in the state of Arizona the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your company world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
Immediate Phone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to small businesses in Glendale and is also ideal for customers in geographic areas of Arizona that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, service information, and on-going education.
By the Minute Rates to Minimize Expenses
Progent offers online support on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online help and requires no monthly subscription fee. This protects you from paying big bills for routine fixes.
Access to Cisco Network Infrastructure Experts
As a Certified Partner for Cisco Systems, Progent offers the services of authorized specialists with skill in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.
Application Specialists Group
Progent's basic support services include technology integration, Microsoft Exchange expertise, system security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your business.
State of the Art Remote Access Tools
Secure remote connectivity permits Progent's support experts to observe precisely what your users see. This makes it easier to find quick fixes to issues that might otherwise demand an expensive personal service call. Effective remote access tools and experienced technicians combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite support and remote network analysis.
Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
24-hour Service for High Network Uptime
For small companies with mission-critical applications, Progent can provide round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce maximum system uptime.
Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious small businesses whose workers need immediate access to a Help Desk Call Center with effective phone support and full escalation ability.
Advantages of Progent's Network Help for Small Businesses in Glendale
Progent's remote support services enable your City# small company to realize the advantages of on-call, expert IT support without the cost of managing a full-time IT organization. Your information system will derive added strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
Convenient virtual extension of your local IT resources
With most small offices in Glendale or anywhere in Arizona, local computer service providers, whether represented by freelance consultants or an in-house IT staff, can solve the majority of technical problems. However, IT crises may spring up when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call support experts offer a convenient, fast, and budget-friendly way to augment your local help and to pass on valuable information to increase your capability to handle downstream problems locally.
Less Dependence on Freelance Consultants
For IT support, small organizations often rely on individual freelance service providers. Although freelance consultants have smaller internal costs than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your business to wait for assistance during an IT crisis. As your small business grows, system downtime and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service experts to make sure your IT system is always available.
Build a Solid Foundation for Smooth Expansion
New organizations typically start with an IT system created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a company grows, stability and expandability issues can hinder the success of the organization. These badly designed environments require careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network architecture able to deliver the solid foundation to meet current business demands and facilitate future expansion.
Interact with Problem Solvers Rather Than Technology Vendors
Small companies need guidance and technical training to negotiate an ever more complex array of product options available for promoting business success and improving productivity. Businesses hardly need a network engineer who is trying to resell a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable technology instead of the true requirements of a small business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the best interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of technical knowledge, refined support tools, and understanding of enterprise networking allow small businesses to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over=stretched internal IT help.
Best Practices
Progent’s staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the front lines of network service, executing a broad variety of IT projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems rapidly.
Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids large invoices for quick repairs so you won't be forced to permit simple problems to fester.
Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by each staff member to every customer. The practice of detailing and archiving support activity results in more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. This package allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.
Progent’s Microsoft certified experts offer small and midsize companies expert support services for Microsoft Operations Manager 2007 and MOM 2005. Operations Manager 2007 and MOM 2005 offer open and scalable enterprise-class system management by providing comprehensive event management, proactive monitoring and threshold alarms, recording and trend analysis, and system and program-specific heuristics and routines to increase the control of Windows Server System networks. Through internal application profiles, Operations Manager 2007 and MOM 2005 help you isolate your system reliability issues before they grow into disasters, improve the efficiency of your IT operations through actionable best practices, and support your IT operations and senior management through sharing critical service level and capacity information. Progent’s Microsoft Operations Manager consulting experts have extensive hands-on experience with Microsoft Operations Manager 2007 and 2005 and can help your company install and customize MOM in order to maximize the availability and productivity of your information network.
Progent's UNIX platform consulting services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise offers you a convenient one-stop consulting firm to show you how to build and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent can assist your company to design and implement a smooth transition from a UNIX-powered IT system to a network based on Windows and capable of supporting Microsoft's familiar office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can show you how to guard your information and reduce business discontinuity by designing an efficient transition plan that preserves your current assets in UNIX software and infrastructure. UNIX-to-Windows transition support services offered by Progent include analysis of existing environment, transition strategy and testing, Exchange migration expertise, information and application transition, and processor and storage system transition and economization.
For corporations with branches in California or any area served by Progent's consultants, Progent's Microsoft-qualified network consulting professionals and certified Cisco network consultants offer a range of network support services including project management, SOX compliance, office moves, enterprise security, system design, on-site or remote branch office support, and troubleshooting for co-location hosting environments. A Progent network consultant can show you how to design a multi-site network that makes efficient use of collocation facilities and Internet hosting sites. Progent’s Microsoft certified consultants can help major corporations plan, integrate and maintain massive rollouts of the latest releases of Microsoft technology including Active Directory, Microsoft Exchange Server, Systems Management Server, Microsoft SQL, and Enterprise editions of Windows. Progent’s CCIE and Cisco Certified Network Professional consultants can assist you to configure Cisco products for connectivity solutions that combine basic, high-performance, integrated, and wireless networking.
Server proliferation wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual architecture promises lower total cost of ownership of hardware and faster ROI, more efficient use of servers, simplified operations, enhanced network availability, and easier management. Typical uses for virtual machines include hardware consolidation, low-cost platforms for mission-critical legacy software running on obsolete operating systems, and affordable isolation of program development or evaluation systems from production systems.
Progent believes that a well architected and implemented network can be a crucial piece for accelerating a company's growth, and we apply this belief in our corporate network infrastructure. We have built a fault-tolerant virtual office infrastructure that enables Progent's in-house engineers and authorized contractors to offer fast and efficient support, collaborate closely on complex jobs, and experience professional and private growth by being part of a dynamic business ethos of personal drive and freedom.
Progent provides national online phone support and consulting services for businesses who operate Solaris environments or whose IT systems feature a mix of Sun Solaris and Microsoft products. Remote network consulting provides maximum return for your information technology budget by extending user efficiency and shortening the time charged for computer repair services. Advanced remote access utilities and experienced technicians and consultants combine to enable Progent to handle the majority of network issues without squandering time and expense by traveling to your site. In the vast majority of cases your IT issues can be dealt with over the phone or through a mix of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP qualified security specialists to help with the toughest network issues.
Cisco's Unified Wireless Network infrastructure offers cost-effective wireless networks for productive mobility. Cisco's technology enables the identical level of security, scalability, and manageability for wireless networks that businesses expect in their wired LANs. This includes integrated enterprise-class protection that detects, blocks, and adapts in response to familiar and unknown security threats. It incorporates unified mobility features like voice services, position services, visitor connectivity, and advanced security. Cisco products have the versatility and expandability to handle the needs of IT systems of all sizes, from small companies to large-scale corporations, for wireless campus deployments or local offices. The Cisco Unified Wireless Network allows organizations to take advantage of the RF environment to improve business processes and increase efficiency via mobility. Cisco's wireless solutions lower across-the-board IT expenses and simplifies network implementation, support, and management. Cisco wireless products that Progent provides expertise for include the Cisco Aironet 1130AG Series access points, Cisco Aironet 1500 mesh access points, Cisco Aironet 1300 Series access points/bridges, the Cisco WLCM Routers, and the Cisco 4400 Wireless Network Controller.
Progent can provide companies in Northern California and major locations across the U.S. with an expert with knowledge of the latest improvements in Microsoft Office Word. A consultant from Progent's Experts Team can show you how to incorporate Microsoft Word's productivity enhancing components into the operations of your business, assist with creating templates and writing convenient macros, or offer on-site training to keep your company up to speed on Microsoft Word 2007 and 2003. Progent's staff consultants can help your business build and manage a protected, robust network and communications infrastructure to support your MS Word solutions.
Progent's Microsoft-certified ISA Server consultants have long experience developing Microsoft ISA Server-based security installations for IT networks with multiple offices, remote workers, and mission-critical web applications. Progent's Microsoft Firewall experts are available to help your company in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your network security needs without overly limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Email Guard from Postini provides constantly updated spam and virus blocking, data filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support firm. If your business is too small to purchase for a standard Postini license, you can still have access to Postini’s Perimeter Manager services via Progent’s E-Mail Guard spam filtering and virus protection service offering. Progent’s expert email protection consultants can help you develop an email safety strategy that includes spam filtering and virus defense services and policies.
Small to middle size companies can now get all the benefits of MOM and also have fast access to Progent’s Microsoft and Cisco certified network consulting professionals. With Progent's economically priced network support packages, mid-size businesses can select a simple MOM-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to offer small company information systems enterprise-class reliability, security and productivity.
