Urgent Online Technical Support for Glendale UNIX or Linux NetworksFor small and midsize companies located in Glendale or anywhere in Arizona, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world background and the sophisticated tools to resolve most network issues quickly. This lowers direct costs since service calls take up fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits additionally with incidental costs by reducing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's billing model for remote support is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online support companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where quick solutions somehow turn into large bills. Progent's penchant for solving technical issues efficiently results in your company saving money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of customized tools and proven processes that ensure the highest level of efficiency for remote technical support and repair for small business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the engineers of Progent's Technical Response Center to communicate with your company's computer system without violating system security.

Progent's advanced customer support database system keeps extensive documentation describing all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of assistance delivered to every Progent client by every consultant. This history of issues and resolutions is structured as a readily accessible internal knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and formal relationships with key vendors such as Cisco and Microsoft permit access to additional massive technical databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can come up with the most efficient resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's remote services in Glendale or anywhere in Arizona or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive array of technologies. This wide range of technical skills enables Progent's engineers to manage almost any crisis that may occur in a small business network. Credentials held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to companies with multi-operating system environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and ISSAP consultants.

Remote services provided by Progent to companies in Glendale and anywhere in the state of Arizona include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online consulting services cover a broad array of information technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can offer urgent remote help for analyzing anomalies within UNIX/Linux networks based on popular versions of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Consultants for Glendale, ArizonaThe Cisco CCIE certification is the premier accreditation for network consultants, and validates a person's networking skills at the expert level. CCIEs know how to deal with even the most difficult issues associated with network design, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software updates. CCIEs represent an excellent value because their broad experience enables them to fix the most difficult problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Few service organizations make CCIEs available to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can get urgent help for severe network infrastructure issues that are hurting worker productivity but are not within the experience of your ordinary IT service personnel. Progent's Cisco CCIE engineers can interface to your network by means of advanced remote troubleshooting tools to perform quick, safe, and economical diagnosis and remediation. Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Certified Windows Experts
    Microsoft Windows Support for Glendale, ArizonaProgent's Microsoft-qualified remote service experts can provide computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2013 development, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad array of online desktop support services including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Qualified System Security Experts
    CISSP Qualified System Security Specialists for Glendale, ArizonaProgent's qualified CISM and CISSP network security consultants offer a variety of security solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to recover quickly after a damaging penetration. Security support services available from Progent cover in depth network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for smaller businesses who don't have the money or time to create an internal Help Desk but who want quick access to a reliable Help Desk with professional telephone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent supplement to your existing Helpdesk staff. Progent's Virtual Call Center can serve as an escalation resource for the most difficult computer system challenges, or be ready in overflow circumstances when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk or improving your current organization, identifying or modifying Call Center software to handle the unique needs of your company, or providing temporary online personnel to supplement your existing Call Center team to handle demanding events such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network experts provides your customers in Glendale or anywhere in the state of Arizona rapid communication with a large technical support group with years of experience delivering phone help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a significant enabler of company efficiency, and Progent's policy is to resolve instead of just document network issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and Office Excel. To find out more about Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac professionals can promote the creative aspect of Apple Mac environments by offering remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio/video or building an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Glendale, or anywhere in the state of Arizona, online network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your network support is proactive and automated. By spotting emerging problems before they cause crashes, automated monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft networks, or environments that support a combination of platforms.

How Your Glendale Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Mac OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.

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