Fast Phone Technical Support for Glendale UNIX or Linux NetworksFor small and midsize businesses located in Glendale or anywhere in the state of Arizona, Progent provides technical support for information systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity preparedness.

Progent's remote technical support engineers represent excellent leverage due to the fact that they have the real-world background and the advanced tools to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves additionally in indirect costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing model for remote help is designed to maximize the impact of your network support dollar. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick fixes somehow end up as large bills. Progent's penchant for disposing of technical issues efficiently translates into your company saving money.

Progent's Online Technical Support Tools
Over time, Progent has developed a set of optimized technologies and field-tested processes that ensure the highest level of effectiveness for online help and repair for small company IT networks. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to link to your system without breaching network security.

Progent's proprietary service reporting system maintains detailed histories of all support that Progent's customers have received. Progent's team service personnel have access to the records of assistance provided to each client by any consultant. This archive of issues and resolutions is structured as a conveniently exploitable internal database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft permit access to additional vast technical support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote service experts can arrive at optimal resolutions promptly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Glendale or anywhere in Arizona or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's phone-based technical service engineers offer certified skills in a comprehensive set of technologies. This wide range of capability enables Progent's engineers to handle virtually any crisis that may occur in a small business information system. Certifications earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to companies with multi-OS environments, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Online technical services available from Progent to customers in Glendale and anywhere in the state of Arizona include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide array of information technology including system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified management, and transitioning from legacy applications to current Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for diagnosing anomalies within UNIX/Linux systems based on leading versions of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco CCIE Consultants for Glendale, ArizonaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with even the most complex challenges associated with network infrastructure design, integration, management, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying software patches. CCIEs provide exceptional cost-effectiveness since their depth of experience enables them to fix even the most complex problems quickly. In many cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get urgent help for complex network problems that are lowering worker efficiency but are not within the comfort zone of your local computer service group or consultant. Progent's CCIE engineers can tie into your computer system via sophisticated remote troubleshooting technology to provide fast, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Certified MS Windows Support
    Windows Experts for Glendale, ArizonaProgent's Microsoft-certified remote service professionals can provide network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server design, Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition offers a broad array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Qualified Network Security Experts for Glendale, ArizonaProgent's certified CISSP and ISSAP network security engineers offer a variety of security solutions to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate quickly after a damaging breach. Security consulting services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile communication; protecting your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies often need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for small companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for smaller organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who need fast response from a dependable Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for larger companies and operates as a seamless reinforcement of your current Call Center organization. Progent's Virtual Call Center can operate as an escalation alternative to handle the most difficult network challenges, or be available in overflow situations when your ordinary resources are swamped.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk or enhancing your established organization, identifying or enhancing Help Desk application software to handle the special demands of your business, or providing temporary phone support personnel to work with your existing Help Desk Call Center team to deal with unusually busy scenarios like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk team of experienced network consultants offers your clients in Glendale or anywhere in the state of Arizona immediate communication with an effective network service resource with substantial background providing phone support and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a significant enabler of business efficiency, and Progent's policy is to solve instead of simply track IT issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Team offers online and in-depth consulting expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and MS Excel. To find out more information on Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac consultants can nurture the creative elements of Macintosh environments by providing remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio/video or building an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide businesses in Glendale, or anywhere in the state of Arizona, online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your network maintenance is proactive rather than reactive. By spotting looming problems before they grow into crashes, proactive monitoring can ward off disruptive and costly information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that incorporate a mix of OS platforms.

How Your Glendale Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.

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