Immediate Phone Technical Support for Glendale UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Glendale or anywhere in Arizona, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and disaster recovery preparedness.

Progent's online support engineers represent excellent leverage because they are equipped with the practical background and the advanced tools to solve most information system issues rapidly. Efficient support lowers direct costs since service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company benefits even more in indirect expenses by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted management.

Progent's pricing policy for remote support is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote service companies, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes somehow turn into major tabs. Progent's skill at dealing with technical issues efficiently translates into your business spending less cash.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven methodologies which ensure the highest degree of efficiency for remote consulting and troubleshooting for small business information systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's remote service group to connect to your company's system without violating corporate security.

Progent's advanced customer support database system maintains thorough documentation for all support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of all help delivered to every Progent customer by any consultant. This history of trouble tickets and repairs is structured as a readily searchable proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and formal relationships with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit quick response from vendors' in-house product engineers so Progent's online service specialists can come up with the best solutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Support from Progent
To get started with Progent's remote services in Glendale or anywhere in Arizona or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's online network support experts possess certified skills in an extensive set of products and technologies. This wide range of IT skills allows Progent's engineers to manage practically any problem likely to occur in a small or midsize company network. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support companies with mixed-platform environments, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Phone-based support available from Progent to small businesses in Glendale and throughout the state of Arizona include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services address a wide range of computer technology including network architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and migration from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can offer urgent phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Glendale, ArizonaThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to handle the most intractable problems associated with network planning, deployment, administration, protection, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and developing workarounds or locating software patches. CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to solve even the most intractable problems quickly. In common instances, less seasoned consultants can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few consulting firms make Cisco CCIEs available to support small and mid-size companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get timely support for complex network problems that are crippling business productivity but are outside the comfort zone of your regular network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network via the latest on-line troubleshooting tools to provide fast, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as VPN technology.

  • Authorized Windows Expertise
    Windows Expertise for Glendale, ArizonaProgent's Microsoft-certified online service engineers can provide computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support engineers who can help you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of online desktop support such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Certified Network Security Professionals for Glendale, ArizonaProgent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recover rapidly following a damaging penetration. Security services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after malicious attacks; integrating firewalls; building safe techniques for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies often request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's special online engineering services include:
  • Call Center Services
    Progent's Call Center programs for small and midsize businesses with networks based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are intended for small businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who require quick response from an efficient Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless reinforcement of your current Help Desk organization. Progent's Virtual Help Desk can serve as an escalation alternative to handle complex technical issues, or be ready in overflow instances when your regular resources are too busy.

    Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your established one, identifying or modifying Call Center software to address the special demands of your business, or providing temporary phone support staff to supplement your internal Help Desk team to handle high-demand events such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of veteran network experts gives your computer users in Glendale or anywhere in the state of Arizona fast communication with a large support resource with years of experience delivering phone consulting and online troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's intent is to fix instead of just record technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group can supply online and in-depth consulting expertise and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Office Excel. To read more concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac consultants can support the artistic elements of Apple Mac systems by providing remote help support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or building an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent offers companies in Glendale, or anywhere in the state of Arizona, remote network monitoring support centered around MS Operations Manager network monitoring, adapted by Progent to fit your environment so your computer support is proactive rather than reactive. By detecting emerging problems before they cause crashes, automated monitoring can minimize disruptive and expensive network crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or networks that support a mix of operating systems.

How Your Glendale Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.

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