Immediate Phone Help for Glendale UNIX or Linux SystemsFor small businesses located in Glendale or anywhere in Arizona, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online support engineers represent excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of information system problems quickly. This lowers direct expenses because solutions require fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits even more with indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing model for online support is designed to get the most out of your network support investment. Progent charges per minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to typical online service companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick fixes manage to turn into major bills. Progent's skill at solving technical issues quickly results in your company spending less money.

Progent's Remote Support Technologies
Over time, Progent has developed an array of customized tools and proven methodologies that permit the maximum level of effectiveness for online consulting and repair for small business information systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's remote service group to link to your company's network without violating network security.

Progent's proprietary technical support reporting application includes comprehensive documentation for the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance provided to each client by every Progent consultant. This database of anomalies and responses is organized as a readily exploitable internal knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and formal relationships with important vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's online service experts can arrive at optimal solutions quickly.

Initiate Online UNIX, Linux, Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's phone support in Glendale or anywhere in Arizona or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Remote Technical Support Services Provided by Progent
Progent's phone-based support experts have credentials in a comprehensive set of disciplines. This wide range of capability permits Progent's engineers to resolve almost any crisis that may crop up in a small or midsize company network. Credentials awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To provide assistance to businesses with multi-operating system environments, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Remote support services available from Progent to clients in Glendale and throughout the state of Arizona include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a broad spectrum of computer technology including network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide emergency remote assistance for analyzing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Glendale, ArizonaThe Cisco CCIE credential is the highest accreditation for networking consultants, and indicates a person's technical knowledge at the expert level. CCIEs can deal with the most intractable challenges associated with network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad experience permits them to resolve the most difficult problems quickly. In common cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs available to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get timely help for complex network issues that are crippling business efficiency but are not within the comfort zone of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced on-line troubleshooting tools in order to provide efficient, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Certified Windows Expertise
    Microsoft Windows Expertise for Glendale, ArizonaProgent's Microsoft-certified remote service professionals can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a wide array of online desktop support including Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Certified System Security Consultants for Glendale, ArizonaProgent's qualified CISSP and ISSAP network security consultants offer a variety of security solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or help your company to recover rapidly following a serious penetration. Security services offered by Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing secure techniques for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract projects that small businesses often request. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for small companies with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller companies who lack the budget to assemble and manage an internal Help Desk Call Center but who require fast communication with an efficient Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless extension of your existing Help Desk team. Progent's Virtual Call Center can serve as an escalation alternative to handle the most difficult computer system challenges, or be ready in overflow situations when your ordinary support engineers are swamped.

    Progent's Call Center consulting support can aid you in creating an efficient new Call Center or improving your established organization, selecting or modifying Call Center application software to handle the special needs of your corporation, or providing occasional phone support staff to supplement your existing Help Desk Call Center group to handle unusually busy events such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your clients in Glendale or anywhere in the state of Arizona fast contact with a dependable network service resource with extensive experience offering telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's intent is to fix rather than merely document IT problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, MS Office Word, and MS Excel. To learn additional information on Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac consultants can nurture the artistic elements of Apple Mac computing by delivering phone-based help services and education in imaging, sound, and video. Progent's consultants can provide help in a large selection of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio/video or setting up an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Glendale, or anywhere in the state of Arizona, remote computer system monitoring support powered by Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting looming problems before they expand into crashes, remote monitoring can avoid inconvenient and expensive service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows systems, or networks that incorporate multiple platforms.

How Your Glendale Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple Mac environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.

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