UNIX, Linux, Solaris, and Apple Mac OS X Remote Support Services for Glendale Small Company Information Networks
For small and midsize businesses located in Glendale or anywhere in the state of Arizona, Progent provides round-the-clock phone support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional leverage because they have the real-world experience and the sophisticated technology to resolve most information system problems rapidly. Efficient support lowers immediate expenses since service calls require fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves even more in indirect expenses by minimizing or avoiding network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. Unlike many remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where quick repairs manage to turn into large invoices. Progent's skill at disposing of problems quickly results in your business saving money.
Progent's Remote Service Technologies
Over time, Progent has developed a collection of optimized tools and field-proven processes that promote the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to interface to your company's computer system without breaching corporate security.
Progent's highly evolved customer support reporting system keeps thorough documentation describing all service that Progent's clients have received. Progent's authorized engineers have access to the records of support provided to every Progent client by every engineer. This database of issues and responses is stored as a readily searchable support database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key vendors including Cisco Systems and Microsoft permit access to additional extensive technical databases and to manufacturers' internal engineering staff so that Progent's remote consulting specialists can come up with the best solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To initiate Progent's remote services in Glendale or anywhere in Arizona or to find out additional information about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT support, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's remote consulting engineers possess advanced credentials in an extensive array of products and technologies. This breadth of technical skills permits Progent's consultants to handle virtually any emergency that may crop up in a small company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
Online support provided by Progent to customers in Glendale and anywhere in the state of Arizona include:
UNIX/Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based support services address a wide range of computer technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from legacy systems to MS Windows or Linux environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and validates a person's network technology skills at the expert level. Cisco CCIEs can deal with even the most intractable issues associated with network infrastructure planning, deployment, management, protection, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience enables them to find solutions for even the most difficult problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast phone access to a Cisco CCIE so you can get timely help for complex network problems that are hurting worker productivity but are outside the experience of your ordinary computer service personnel. Progent's CCIE consultants can connect to your environment using sophisticated remote troubleshooting technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network products.
Authorized MS Windows Experts Progent's Microsoft-certified online support engineers offer computer repair and IT assistance for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Certified Partner consulting company and can offer your company the expertise of support engineers who can assist to configure, troubleshoot and manage the extensive suite of Microsoft Servers such as Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Server, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Certified Network Security Experts Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to clean up quicky following a serious penetration. Security solutions offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; setting up firewalls; designing safe architectures for remote and mobile access; defending your email infrastructure from viruses, spam, and directory harvest attacks; and instituting round-the-clock network monitoring.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses often request. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering services include:
Help Desk Support
Progent's Help Desk service offerings for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are designed for smaller businesses who lack the resources to create an in-house Help Desk Call Center but who want quick response from an efficient Call Center with professional phone support as well as the ability to escalate the most challenging problems to advanced engineers.
Progent’s Virtual Call Center is designed for larger businesses and serves as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation option to handle the toughest network issues, or be ready in overflow situations when your ordinary service providers are swamped.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Call Center or enhancing your established organization, identifying or customizing Help Desk Call Center application software to meet the particular needs of your business, or adding temporary phone support personnel to supplement your in-house Call Center group to handle demanding events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Glendale or anywhere in the state of Arizona fast assistance from a dependable network service group with substantial background delivering telephone-based help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a solid enabler of business efficiency, and Progent's intent is to fix rather than merely report technical problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides phone-based and in-depth engineering support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and MS Excel. To find out more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can support the imaginative elements of Mac computing by providing phone-based help services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Glendale, or anywhere in the state of Arizona, remote network monitoring services centered around Microsoft Operations Manager, enhanced by Progent for your business so that your IT maintenance is proactive and automated. By detecting emerging problems before they evolve into downtime, automated monitoring can head off inconvenient and costly service breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or systems that support a combination of operating systems.
How Your Glendale Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Mac OS X environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or email information@progent.com.
Progent's Microsoft-certified experts have 18 years of experience providing e-mail, electronic messaging and email/telephony combination solutions for San Francisco Bay Area businesses. Progent offers economical Microsoft Exchange Server support services to enhance email security and virus defense, achieve high availability email, and facilitate remote and wireless email connectivity. Progent’s Microsoft Exchange help and support services can assist you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Email product such as Exchange 5.5 to Microsoft Exchange Server 2003 or Microsoft Exchange Server 2000. Progent also offers Windows XP and Vista desktop Microsoft Mail consulting for Microsoft Exchange and Outlook and can help you configure Outlook 2003, Microsoft Outlook 2000, Microsoft Outlook XP, and Outlook Web Access. For email virus protection and spam filtering, Progent supports Postini managed services and Trend Micro Scanmail. Progent is also a Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent can help small organizations benefit from Postini’s enterprise-class spam blocking solutions.
If your office network mixes UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can show you how to integrate your computers into a cohesive network that permits all your OS platforms to run side by side for simple administration, transparent dataflow, high dependability, enhanced throughput, and tight protection. Progent's UNIX/Linux/Solaris and MS Windows integration support services feature IT infrastructure integration and service, support for Windows services for UNIX, online network monitoring and management, online technical help and troubleshooting, on-site technical support, and help desk services.
Progent is the leading source of easy, quick, and cost-effective access to Cisco CCIE support professionals. CCIEs are elite networking experts who earn this prestigious certification only as a result of intense examination by Cisco. CCIEs can resolve the most complicated issues surrounding network design, setup, repair, and service. Progent’s CCIE consultants cooperate closely with Cisco engineers in analyzing problems with Cisco's IOS platform and devising fixes or acquiring software updates to correct anomalies. Progent can provide fast access to a CCIE by telephone so you can receive immediate assistance for complex network problems that are impacting business productivity but are beyond the expertise of your usual network support resources. Progent's CCIE consulting experts can access your network using advanced remote support tools in order to deliver timely and affordable diagnosis and repair of critical network problems.
Progent's high availability support services for small business IT systems offer Microsoft and Cisco-certified network professionals who can show you how to implement clustered servers to create a robust network that incorporates essential technologies and activities for mission critical applications. Progent’s fault-tolerant network consultants can show you how to create ultra-reliable IT systems by designing and integrating the growing line of Microsoft Windows Cluster servers. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By helping you create your non-stop network based on Microsoft Windows Server 2003 Cluster, Progent’s consulting professionals can help implement a network architecture with features such as fault tolerant Internet connections, network load balancing, non-stop data center design, high-availability interoffice connections, fault tolerant multi-site networks, and fault-tolerant disaster recovery.
E-Mail Guard is a complete solution for defending against spam and viruses. E-Mail Guard addresses the protection and administration of corporate email by offering continually updated spam and virus filtering, policy administration, content filtering, and protection against email-based directory harvesting and DoS attacks. E-Mail Guard also features monitoring, administration and reporting utilities as well as outgoing email filtering to let you fix your email environment and specify and enforce company email policy.
MS Dynamics GP 10.0 software is a comprehensive business management platform that unifies data and processes across your business, interfaces seamlessly with other solutions, and connects employees, customers and suppliers regardless of time or location. Designed for small to mid-size companies, Microsoft Dynamics Great Plains 10.0 delivers functionality for financials, management reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to set up and maintain a reliable, secure computer and communications infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your company exploit the full potential of Great Plains Release 10.0.
Progent's Linux consulting services offer small businesses and developers support for managing and supporting Linux systems that run with Microsoft-based networks. Progent offers your business access to Linux consultants, consulting professionals qualified by Microsoft and Cisco, and security experts with CISA credentials. This broad range of expertise offers you a convenient one-stop source to help you build and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by combining MS Windows with major Linux variations including RedHat Linux, SUSE Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent's UNIX platform support services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient one-stop source to help you build and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
In addition to offering Microsoft Dynamics GP consultants, Progent can give you access to consultants experienced in Microsoft Axapta, Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Best Software, and QuickBooks Pro by Intuit. Progent's experts also can show you how to integrate and maintain a protected, robust server and communications foundation to run your ERP, MRP and accounting applications.
Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow less critical problems to fester.
Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery strategy in case of an IT network catastrophe. Progent can show you how to create a complete disaster recovery plan that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, high-availability network architecture that addresses reliability issues covering a wide array of network technologies and processes.
Progent's UNIX platform consulting services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient one-stop consulting firm to help you create and maintain a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Slackware.
Progent offers technical support for mid-size companies who have 50 to 250 network clients. The mid-size company or office has typically been an overlooked segment of the market for network consulting expertise. The overhead and support access models of major third-party support organizations make them too expensive for the typical mid-size company or small medium business (SMB), which commonly has a minimal information technology budget with which to support an information network whose advanced technology and sophistication are frequently similar to the information systems of far bigger companies. Progent's service delivery model, which takes great advantage of remote service, virtual office technology and 24x7 server monitoring, significantly lowers the IT maintenance expenses of a small-medium business while offering the mid-size company with big-company support from professional, IT consultants with background in a broad array of midsized business network solutions. If your medium size company or small business is looking for the quality of network help needed by a mid-size office without paying big-company prices, call Progent.
For small and midsize businesses located in Glendale or anywhere in the state of Arizona, Progent provides round-the-clock phone support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and validates a person's network technology skills at the expert level. Cisco CCIEs can deal with even the most intractable issues associated with network infrastructure planning, deployment, management, protection, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience enables them to find solutions for even the most difficult problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Progent's Microsoft-certified online support engineers offer computer repair and IT assistance for the complete line of Microsoft server and business application products. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to clean up quicky following a serious penetration. Security solutions offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; setting up firewalls; designing safe architectures for remote and mobile access; defending your email infrastructure from viruses, spam, and directory harvest attacks; and instituting round-the-clock network monitoring.
