Urgent Phone Technical Support for Glendale UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Glendale or anywhere in Arizona, Progent provides support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.

Progent's remote support services represent excellent leverage because they are equipped with the real-world experience and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves even more with incidental costs by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing policy for online help is designed to get the most out of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to many remote service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes somehow end up as big tabs. Progent's penchant for disposing of problems quickly translates into your company spending less money.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes which permit the highest level of effectiveness for online engineering help and troubleshooting for small and midsize business IT systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the experts of Progent's online support team to communicate with your environment without breaching system security.

Progent's advanced technical support database system maintains comprehensive documentation of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of assistance provided to every customer by any consultant. This history of trouble tickets and fixes is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's online service specialists are able to arrive at the most efficient solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Glendale or anywhere in Arizona or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in a comprehensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to handle virtually any problem that may occur in a small business network. Certifications held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help businesses with mixed-platform networks, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and ISSAP engineers.

Remote technical support services Offered by Progent to customers in Glendale and anywhere in the state of Arizona include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of computer technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Glendale, ArizonaThe Cisco CCIE credential is the highest accreditation for networking engineers, and certifies a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most stubborn issues associated with network infrastructure design, installation, management, protection, and repair. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating program updates. CCIEs are an excellent cost-effectiveness since their deep experience allows them to find solutions for even the most intractable problems rapidly. In many cases, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Few consulting organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive timely help for complex network infrastructure issues that are lowering business productivity but are not within the comfort zone of your regular IT service group or consultant. Progent's Cisco CCIE support experts can connect to your environment via advanced remote troubleshooting technology in order to perform quick, safe, and affordable analysis and repair. Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Expertise
    MS Windows Support for Glendale, ArizonaProgent's Microsoft-certified online support engineers offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint 2013 design, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a full range of remote desktop services including Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Consultants
    CISSP Certified Network Security Engineers for Glendale, ArizonaProgent's accredited CISM and CISSP network security engineers offer a variety of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to recuperate rapidly following a serious penetration. Security consulting services available from Progent include: comprehensive security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile access; guarding your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine on-premises resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies often need. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to complete major projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small businesses who don't have the resources to build and maintain an in-house Call Center but who require fast communication with a reliable Call Center with proficient telephone support as well as the available expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a transparent supplement to your current Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation resource to resolve the most difficult network issues, or be available in overflow circumstances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or customizing Help Desk software products to handle the particular demands of your business, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of veteran network experts gives your computer users in Glendale or anywhere in the state of Arizona instant access to an effective support resource with extensive experience offering phone support and online repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a solid driver of business performance, and Progent's policy is to resolve rather than simply document network issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting support and education in key business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. To find out more information about Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac experts can promote the artistic facets of Mac environments by providing phone-based help services and training in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio or video or putting together an audio/video post production lab.

    Online Network Monitoring Services
    Progent offers companies in Glendale, or anywhere in the state of Arizona, remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they cause crashes, proactive monitoring can ward off disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support a combination of platforms.

How Your Glendale Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.

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