Immediate Remote Help for Glendale UNIX, Linux, or Sun Solaris SystemsFor small companies in Glendale or anywhere in the state of Arizona, Progent provides help for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and business continuity planning.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical background and the advanced tools to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls require a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and associated losses due to business disruption, upset clients, unproductive workers, and distracted management.

Progent's pricing model for remote help is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical online service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid situations where quick solutions manage to end up as big tabs. Progent's penchant for dealing with problems quickly translates into your company spending less money.

Progent's Online Support Tools
Over time, Progent has developed an arsenal of optimized tools and proven methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for small company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to communicate with your company's environment without breaching corporate security.

Progent's highly evolved customer support database application includes thorough documentation describing the support that Progent's clients have received. Progent's team service personnel have access to the specifics of assistance provided to each customer by any Progent consultant. This database of issues and responses is stored as a conveniently exploitable support database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and formal relationships with important technology companies such as Cisco and Microsoft make available other massive technical databases and permit quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists can determine the best solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's remote support in Glendale or anywhere in Arizona or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's phone-based support engineers possess certified skills in an extensive set of technologies. This wide range of capability permits Progent's consultants to tackle virtually any problem that may take place in a small or midsize business network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to companies with multi-operating system networks, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Phone-based support available from Progent to clients in Glendale and anywhere in the state of Arizona include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services cover a broad array of computer technology including network infrastructure, messaging solutions, system and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to current Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving anomalies within UNIX/Linux systems based on leading versions of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Engineers for Glendale, ArizonaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and indicates a person's technical skills at the master level. Cisco qualified CCIEs know how to deal with the most complex problems associated with network planning, deployment, maintenance, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or locating software patches. CCIEs are an exceptional cost-effectiveness since their deep expertise enables them to resolve even the most complex problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive timely support for serious network problems that are lowering business productivity but are outside the scope of your local IT maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your network by means of state-of-the-art remote troubleshooting tools to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.

  • Certified Windows Expertise
    MS Windows Support for Glendale, ArizonaProgent's Microsoft-certified online service experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 migration, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad range of remote PC desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Certified Network Security Specialists for Glendale, ArizonaProgent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of security services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recuperate quickly after a serious penetration. Security solutions available from Progent cover in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine on-premises resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses often need. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller businesses who lack the money or time to assemble and manage an in-house Call Center but who want fast response from an efficient Call Center with proficient phone support as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless supplement to your existing Helpdesk team. Progent's Virtual Help Desk can act as an escalation alternative to handle the toughest technical issues, or be available in overflow situations when your regular support engineers are too busy.

    Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk software to address the special needs of your corporation, or providing occasional online personnel to work with your in-house Help Desk team to deal with unusually busy scenarios such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of experienced information technology experts gives your workers in Glendale or anywhere in the state of Arizona fast assistance from a large support resource with substantial experience providing phone consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a solid driver of business productivity, and Progent's target is to fix instead of just report IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team offers phone-based professional engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, MS Office Word, and MS Excel. To read more about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the artistic components of Mac systems by delivering phone-based consulting services and education in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or putting together an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Glendale, or anywhere in the state of Arizona, remote network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your computer support is proactive and automated. By spotting possible issues before they result in network outages, proactive monitoring can ward off stressful and expensive network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Windows networks, or networks that support a variety of operating systems.

How Your Glendale Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.

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