Fast Remote Support for Glendale Computer Networks
Immediate Remote Help for Glendale NetworksFor organizations in Glendale or anywhere in the state of Arizona, Progent provides remote support for networks based on Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools necessary to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls require minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow turn into big invoices. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which promote the highest level of efficiency for remote help and repair for computer systems of any size. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to communicate with your system remotely without violating corporate security.

Progent's sophisticated technical support database application keeps comprehensive records describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help rendered to each customer by any engineer. This history of trouble tickets and solutions is structured as a quickly retrievable proprietary database that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available other vast technical support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts can determine the most efficient resolutions quickly.

Remote technical support services available from Progent to companies in Glendale and anywhere in the state of Arizona include:

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special online consulting services include:
  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the money or time to support an in-house Call Center but who need fast access to a reliable Help Desk with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can operate as a an escalation alternative for the most difficult computer system problems, or be available in hectic circumstances when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your customers in Glendale or anywhere in the state of Arizona instant access to a dependable support resource with extensive background offering telephone-based support and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a major driver of company efficiency, and Progent's goal is to fix and not simply report network problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group provides online professional consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To learn additional information about Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Group.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Glendale, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so that your network support is proactive and automated. By detecting potential trouble spots before they result in network outages, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or systems that support a combination of operating systems.
How Your Glendale Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online help with Microsoft, Apple Mac, or Linux networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Glendale or throughout the state of Arizona, Progent's phone-based network support specialists are ready to provide effective and economical system help the instant your business needs it. More than 15 years of delivering remote repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Glendale business relies on a regular independent support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to handle unexpected network emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Organizations in Glendale
Progent's remote network troubleshooting services enable your Glendale business to realize the advantages of timely, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will derive greater business value by becoming more available, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    With most businesses in Glendale and throughout Arizona, nearby computer service resources, whether represented by independent consultants or an internal IT staff, can deal with the majority of technical problems. On the other hand, IT crises might occur when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's online service professionals give you an easy, quick, and economical solution to augment your regular resources and to transfer useful knowledge to increase your capability to deal with future problems locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller offices commonly rely on independent freelance service providers. Although independent service people carry less internal costs than larger support companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve help may force your business to wait for assistance during an emergency. As your company grows, network downtime and trouble with vital software are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup support experts to insure your IT system stays available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically start with an information system created on a modest budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such poorly built systems need proper analysis, smart long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle current business demands and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies require advice and technical education to navigate through an ever more complex array of product options capable of promoting business success and enhancing efficiency. They do not need a network consultant who is trying to earn a commission on a specific vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT background, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 support, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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