Fast Remote Troubleshooting for Glendale Networks
Urgent Phone Support for Glendale NetworksFor companies located in Glendale or anywhere in Arizona, Progent offers online help for networks powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISSP-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they possess the practical background and have access to the advanced tools necessary to solve most information system problems rapidly. Efficient support lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect costs by reducing or eliminating system downtime and associated costs stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is especially helpful for organizations that rely on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical online service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where fast solutions manage to end up as large bills. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to communicate with your network remotely without compromising corporate security.

Progent's powerful technical support reporting application stores thorough records for all service that Progent's clients have received. Progent's authorized engineers have access to the history of services delivered to every customer by every consultant. This archive of issues and responses is stored as a quickly accessible internal database that permits Progent's online support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft open up other extensive technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote service specialists can arrive at optimal solutions promptly.

Remote technical support services offered by Progent to businesses in Glendale and anywhere in the state of Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the resources to assemble and manage an internal Help Desk but who require fast communication with an effective Help Desk Call Center with professional telephone support plus the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your established one, identifying or enhancing Call Center software products to handle the unique needs of your corporation, or providing temporary phone support personnel to work with your existing Call Center group to deal with unusually busy situations such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced network consultants gives your workers in Glendale or anywhere in the state of Arizona rapid assistance from a large network service group with extensive background delivering phone support and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center recognition as a significant driver of company success, and Progent's target is to resolve and not merely document network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote advanced engineering support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Glendale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your network support is proactive and automated. By uncovering emerging issues before they expand into network outages, remote monitoring can head off stressful and costly information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support multiple platforms.
How Your Glendale Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Glendale or throughout the state of Arizona, Progent's phone-based computer support specialists are ready to deliver effective and economical system support the moment your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Glendale business relies on a local freelance support technician or maintains a full time organization that can deal with typical network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the availability or the experience to address unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Organizations in Glendale
Progent's remote technical help services allow your Glendale business to experience the benefits of immediate, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your network will acquire added business worth by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    With most companies in Glendale and throughout Arizona, local network support resources, whether represented by freelance consultants or a full-time IT staff, can handle typical network problems. However, serious problems might occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service people. In these cases, Progent's on-call support experts give you a convenient, fast, and budget-friendly solution to augment your regular help and to convey useful knowledge to improve your ability to resolve future problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller companies commonly rely on independent freelance service providers. Although freelance service people carry smaller overhead than big service firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of fallback help may require your business to go without assistance during an emergency. As your network grows, network unavailability and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to make sure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses typically begin with an IT system implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get piled onto a weak foundation. When a company grows, stability and scalability problems can hinder the success of the business. These poorly built environments require proper analysis, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet vital business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations require guidance and technical training to negotiate an ever more complex maze of technology options capable of accelerating business growth and improving productivity. They hardly need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Companies who work with familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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