Fast and Affordable Online Troubleshooting for Glendale Networks
Immediate Remote Support for Glendale NetworksFor organizations in Glendale or anywhere in Arizona, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve most information system issues rapidly. Efficient support reduces direct expenses since solutions require fewer billable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where fast solutions manage to end up as big invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies which allow the highest level of effectiveness for online help and repair for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's online support team to interface to your computer system remotely without violating corporate security.

Progent's proven service database application keeps thorough records of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services provided to each customer by every consultant. This archive of trouble tickets and repairs is organized as a conveniently searchable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and formal partnerships with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.

Online support offered by Progent to customers in Glendale and throughout the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight portfolio of outsourced network management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on time. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the resources to assemble and manage an internal Help Desk but who want quick response from an effective Help Desk with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your current one, identifying or customizing Help Desk Call Center software to meet the unique demands of your company, or adding occasional online staff to work with your in-house Help Desk resources to handle unusually busy events such as software transitions, major upgrades, or installing new applications.

    Progent's Call Center team of seasoned information technology professionals offers your clients in Glendale or anywhere in the state of Arizona immediate communication with an efficient technical support resource with substantial background offering telephone-based consulting and online diagnostics for IT systems based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a significant enabler of business productivity, and Progent's aim is to fix and not merely report network problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers remote advanced engineering support and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and MS Excel. To learn additional information about Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Glendale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so your IT support is proactive and automated. By exposing potential trouble spots before they evolve into network outages, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or systems that support multiple OS platforms.
How Your Glendale Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Glendale or throughout the state of Arizona, Progent's online computer support engineers are ready to deliver expert and cost-effective system support the instant your company has to have it. More than a decade of providing online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix network problems quickly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Glendale organization has a regular freelance consultant or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to solve unexpected system emergencies or especially complicated integration projects.

Features of Progent's Remote Network Services for Glendale
Progent's online help, remote troubleshooting, system security consulting, and network management services give companies in Glendale or anywhere in the state of Arizona unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help program include:

  • Immediate Phone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Glendale and is also ideal for networks in more remote areas of Arizona that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, service information, and on-going training.

  • Per Minute Billing to Reduce Costs
    Progent provides remote support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for phone service and asks for no monthly subscription fee for support services delivered during regular working hours. This saves you from paying big bills for simple fixes.

  • Access to Cisco Certified Network Architecture Professionals
    As a Certified Partner for Cisco, Progent can provide access to authorized professionals who have expertise in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for fixed and mobile networking.

  • Application Specialists Group
    Progent's core support services consist of system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Call Center services. Progent's Application Experts group can provide in-depth consulting expertise in specific business applications. Support available from the Application Experts staff covers:
    Dynamics GP Support and Customization
    Microsoft Project Training
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Support
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL 2016 Application Development and Microsoft SQL Server 2014 Software Programming and Debugging
    Oracle Management and Application Development
    MySQL Management and Application Development
    Mac Consulting
    Amazon MWS Programming

    By providing a full service one-stop source for IT generalists and application experts, Progent can deliver timely, cost-effective, and thorough information technology solutions that align with the special requirements of your company.

  • Advanced Online Access Software
    Secure online connectivity permits Progent's support experts to see precisely what your users see. This makes it easier to produce fast fixes to issues that could otherwise demand a costly personal service call. Effective online connectivity tools and experienced engineers combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and automated system monitoring.

  • Support for Leading VPN Gateways
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.

  • Round-the-Clock Service for High Network Availability
    For businesses with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.

  • Help Desk Services
    Progent's Help Desk support programs are designed especially for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT experience, refined remote support tools, and familiarity with corporate IT enable offices to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the forefront of network service, executing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to every customer. The practice of detailing and organizing support records results in more efficient support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















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