Fast and Affordable Online Troubleshooting for Glendale Information Networks
Immediate Phone Help for Glendale NetworksFor companies in Glendale or anywhere in the state of Arizona, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls accumulate minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and related losses due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical remote support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick solutions manage to end up as large tabs. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-proven methodologies that promote the maximum level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to access your company's computer system remotely without compromising corporate security.

Progent's sophisticated service database system maintains extensive documentation for the service that Progent's customers have received. Progent's authorized consultants have access to the details of support rendered to each Progent client by any Progent engineer. This history of issues and responses is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with important industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's online consulting experts can determine the best solutions promptly.

Remote services available from Progent to clients in Glendale and throughout the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to execute critical projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for companies who don't have the budget to create an internal Call Center but who need quick response from an effective Help Desk Call Center with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a seamless reinforcement of your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve complex computer system issues, or be available in those instances when your other resources are too busy.

    Progent's Help Desk staff of experienced information technology professionals provides your computer users in Glendale or anywhere in the state of Arizona instant access to a large network service group with extensive experience delivering phone consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a solid driver of company efficiency, and Progent's target is to solve rather than merely annotate IT problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and training in specific application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Glendale, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your business so that your network maintenance is proactive and automated. By detecting possible problems before they expand into downtime, automated monitoring can ward off inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support multiple OS platforms.
How Your Glendale Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Glendale or throughout the state of Arizona, Progent's online network support engineers can deliver effective and cost-effective system support the moment your company needs it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Glendale organization relies on a regular freelance support technician or maintains an in-house organization that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with sudden network emergencies or particularly complicated integration problems.

Features of Progent's Remote Network Services for Glendale
Progent's phone support, Internet-based repair, system security expertise, and network management services offer offices in Glendale or throughout the state of Arizona the greatest leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, refined support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Line of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be tempted to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each consultant to each client. The practice of detailing and archiving support records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















© 2002- 2019 Progent Corporation. All rights reserved.