Fast and Affordable Online Troubleshooting for Glendale Information Networks
Fast Online Technical Support for Glendale NetworksFor companies located in Glendale or anywhere in Arizona, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. This reduces immediate costs since solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online consulting experience is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical online service companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where speedy. minor repairs manage to end up as major invoices. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that promote the maximum level of efficiency for online consulting and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to communicate with your company's system remotely without violating system security.

Progent's proven technical support reporting system keeps extensive records for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of assistance delivered to each client by any Progent consultant. This history of anomalies and repairs is organized as a quickly searchable support knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's online service specialists can come up with optimal solutions quickly.

Remote support offered by Progent to companies in Glendale and anywhere in the state of Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly from a ransomware incident. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and serves as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex network problems, or be available in overflow circumstances when your regular support engineers are swamped.

    Progent's Help Desk Call Center team of veteran information technology experts provides your customers in Glendale or anywhere in the state of Arizona fast contact with an efficient technical support resource with substantial background delivering telephone-based consulting and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid contributor to company success, and Progent's aim is to resolve and not just annotate technical issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced consulting expertise and education in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. For additional information about Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Glendale, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your IT support is proactive and automated. By exposing possible trouble spots before they expand into full-scale emergencies, remote monitoring can avoid stressful and expensive information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that incorporate a mix of platforms.
How Your Glendale Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Glendale or anywhere in the state of Arizona, Progent's online computer support specialists can provide expert and cost-effective IT support the instant your organization requires it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Glendale office deals with a regular freelance consultant or maintains an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to handle unexpected system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Glendale
Progent's online support services enable your Glendale company to enjoy the advantages of on-call, world-class IT support without the expense of managing a full-time IT organization. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in Glendale or anywhere in Arizona, local network support resources, whether made up of freelance consultants or an in-house IT staff, can deal with typical technical problems. On the other hand, major troubles may spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's online service experts provide a convenient, fast, and budget-friendly way to augment your regular help and to transfer valuable information to increase your ability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance service people have less overhead than larger consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of fallback personnel may force your business to go without assistance during an IT crisis. As your network expands, system unavailability and problems with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to make sure your network remains available.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an IT architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes can get thrown onto a weak foundation. When a network grows, reliability and expandability problems can impede the success of the organization. Such badly built environments require careful assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a system infrastructure that can offer the stable foundation to meet current business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses require advice and technical training to navigate through an ever more complicated array of product options available for accelerating business success and improving efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT enable companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 integration, Microsoft Windows 2003 upgrades, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on offering high-value services where Progent has few competitors. Businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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