Even if your Glendale office deals with a local freelance consultant or maintains an in-house organization that can deal with typical network problems, Progent’s Microsoft certified consultants offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve unexpected system crises or particularly tough integration problems.

Features of Progent's Online Network Support for Glendale
Progent's phone help, Internet-based troubleshooting, system security consulting, and system administration services offer small offices in Glendale or anywhere in the state of Arizona unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can deliver your company world class IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

• Fast Phone Access to Microsoft Certified Professionals
  Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small businesses in Glendale and is also ideal for networks in more remote areas of Arizona that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the use of a wide range of Microsoft support utilities, technical information, and continuing training.

• Per Minute Billing to Minimize Costs
  Progent provides online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for online service and imposes no periodic retainer. This keeps you from paying big bills for routine fixes.

• Availability of Cisco Certified Network Design Experts
  As a Certified Partner for Cisco Systems, Progent offers the services of on-staff professionals who have skill in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for local and remote networking.

• Application Experts Consulting
  Progent's core consulting services consist of system integration, MS Exchange Server expertise, corporate security design, and Help Desk outsourcing services. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Support available from the Application Experts Group includes:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Dynamics Customer Relationship Management Help
  • Microsoft Project Training
  • MS Office Excel Consulting
  • Microsoft Office Consulting
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Solaris Support
  • Apple Mac Integration
  By offering a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough IT solutions that address the unique needs of your business.

• Sophisticated Remote Access Software
  Protected online access allows Progent's support experts to see exactly what your users see. This makes it possible to find fast solutions to issues that might otherwise require an expensive onsite service call. State-of-the-art online access tools and expert engineers combine to enable Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite support and automated system tracking.

• Compatibility with Mainstream VPN Gateways
  Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

• Round-the-Clock Support for High System Availability
  For small companies with line-of-business applications, Progent offers round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk support services are designed specifically for budget-constrained small businesses whose workers need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.

Advantages of Progent's Network Help for Small Businesses in Glendale
Progent's remote technical help services enable your City# small company to experience the benefits of on-call, expert IT support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic value by being more available, efficient, and secure. Advantages to your business include:

• Seamless virtual extension of your local support resources
  With most small businesses in Glendale or anywhere in Arizona, nearby network service providers, whether made up of outside consultants or a full-time maintenance staff, can take care of typical network problems. On the other hand, IT crises might occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's on-call support professionals offer a convenient, fast, and affordable way to augment your regular resources and to transfer useful information to increase your capability to handle downstream issues in-house.

• Reduced Reliance on Freelance Consultants
  For network support, small businesses commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than big consulting firms and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may require your business to wait for help during an emergency. As your company expands, system unavailability and trouble with critical software become more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your network remains available.

• Create a Scalable Foundation for Seamless Growth
  New businesses often start with an information architecture created on a modest budget. Lacking a proper framework, slap-dash fixes often get piled on top of a weak foundation. As a network grows, stability and expandability issues can hinder the success of the organization. These badly designed environments require proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can provide the solid foundation to meet critical business demands and facilitate future growth.

• Interact with Problem Solvers Rather Than Technology Vendors
  Small organizations require advice and technical education to negotiate an ever more complex array of product alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is trying to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true needs of a small business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of technical experience, refined remote support software, and understanding of corporate IT enable small companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over=stretched in-house IT help.

Progent adds value by providing:

• In-depth Expertise in Microsoft's Full Family of Server Platforms
  Progent can provide world-class support for Microsoft’s popular server products with services that include Microsoft Windows 2003 integration, Windows 2000 Server upgrades, Microsoft Windows NT migration, Microsoft Exchange 2003 Server integration, Exchange 5.5 Server and Exchange Server 2000 migration, and SQL Server 2005 expertise.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a wide range of technical projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large bills for fast fixes so you will not be tempted to allow simple problems to fester.

• Full Documentation of IT Services
  Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to every customer. The practice of documenting and organizing service activity allows more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

• Remote Network Monitoring with Microsoft Operations Manager
  Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. MOM allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.

How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.