Fast Online Technical Support for Glendale Information Networks
Fast Online Support for Glendale NetworksFor organizations in Glendale or anywhere in Arizona, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools needed to solve most information system problems quickly. This lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you receive. Unlike typical online service companies, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor repairs manage to turn into big bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized technologies and field-proven processes which promote the highest level of efficiency for online engineering help and repair for information networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to link to your network without violating system security.

Progent's sophisticated technical support reporting application keeps comprehensive histories for all service that Progent's customers have received. Progent's staff service personnel have access to the records of assistance rendered to every client by every Progent consultant. This history of issues and solutions is structured as an easily searchable internal knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other massive technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's online consulting experts can arrive at optimal solutions in the least time.

Remote technical services offered by Progent to customers in Glendale and anywhere in the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight suite of outsourced network management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables clients to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who require quick communication with a dependable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless addition to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex computer system problems, or be available in overflow instances when your other support engineers are too busy.

    Progent's Call Center team of veteran network professionals offers your workers in Glendale or anywhere in the state of Arizona fast access to a dependable support group with substantial background providing telephone-based support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a solid driver of business efficiency, and Progent's intent is to fix rather than merely annotate technical issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Glendale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive and automated. By detecting potential problems before they result in network outages, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a variety of OS platforms.
How Your Glendale Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Glendale or throughout the state of Arizona, Progent's phone-based network support engineers can provide expert and economical IT support the instant your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Glendale business deals with a regular freelance support technician or maintains a full time IT staff that can deal with ordinary network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to solve unexpected system crises or especially complicated integration problems.

Details of Progent's Remote Computer Support for Glendale
Progent's online help, remote repair, network security expertise, and network administration services offer offices in Glendale or anywhere in the state of Arizona the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's experts can provide your office world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, refined remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, in the trenches of network support, performing a wide range of IT projects for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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