Fast and Affordable Remote Technical Support for Glendale Information Networks
Fast Online Consulting for Glendale NetworksFor organizations located in Glendale or anywhere in Arizona, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical experience and have access to the sophisticated technology needed to solve most information system problems quickly. This lowers direct expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits even more with indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is especially helpful in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. In contrast to many online support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast solutions somehow end up as large tabs. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-proven methodologies that permit the maximum degree of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to connect to your company's network without violating system security.

Progent's proven customer support database system maintains extensive records for the support that Progent's customers have been provided. Progent's staff engineers have access to the details of assistance rendered to every customer by every engineer. This archive of issues and fixes is stored as a conveniently exploitable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and formal relationships with major vendors such as Cisco and Microsoft open up additional vast technical databases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote service specialists can determine the most efficient resolutions quickly.

Online technical services available from Progent to businesses in Glendale and anywhere in the state of Arizona include:

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for companies who lack the money or time to create an internal Help Desk but who want quick communication with an effective Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a transparent supplement to your existing Help Desk staff. Progent's Virtual Call Center can operate as a an escalation option to resolve the toughest computer system challenges, or be ready in overflow circumstances when your ordinary resources are too busy.

    Progent's Call Center staff of veteran information technology experts offers your customers in Glendale or anywhere in the state of Arizona immediate contact with a large network service resource with extensive experience delivering telephone-based consulting and online diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a key driver of business success, and Progent's intent is to solve rather than just annotate IT problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides online advanced engineering support and education in key application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and MS Office Excel. For additional information on Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Network and Server Monitoring Services
    Progent can provide businesses in Glendale, or anywhere in the state of Arizona, online computer system monitoring support powered by Microsoft System Center Operations Manager, configured by Progent to accommodate your business so your computer support is proactive rather than reactive. By anticipating looming issues before they result in network outages, proactive monitoring can avoid disruptive and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or environments based on a variety of platforms.
How Your Glendale Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with Microsoft, Apple Mac, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Glendale or throughout the state of Arizona, Progent's online network support engineers are ready to deliver expert and affordable IT support the instant your organization has to have it. More than a decade of offering online tech support has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Glendale business has a regular freelance consultant or employs a full time IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to deal with sudden network crises or particularly tough integration projects.

Details of Progent's Online Computer Services for Glendale
Progent's phone help, Internet-based repair, network security consulting, and system management services give businesses in Glendale or throughout the state of Arizona the greatest leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of IT background, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be tempted to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each staff member to each client. The discipline of documenting and organizing support activity results in more effective support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

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