Fast Online Help for Glendale Networks
Immediate Phone Support for Glendale SystemsFor businesses located in Glendale or anywhere in Arizona, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. This lowers direct costs because solutions use up fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical remote support firms, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with situations where fast repairs somehow turn into big tabs. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-proven methodologies that allow the highest level of effectiveness for remote engineering help and repair for computer networks of any size. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to access your company's network remotely without violating network security.

Progent's proven technical support database system stores extensive documentation describing all service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance rendered to each Progent customer by every Progent engineer. This history of trouble tickets and responses is organized as a conveniently accessible proprietary database that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient resolutions quickly.

Online services provided by Progent to clients in Glendale and anywhere in the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the budget to assemble and manage an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless addition to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the toughest technical issues, or be available in hectic instances when your ordinary resources are swamped.

    Progent's Help Desk staff of seasoned network professionals offers your computer users in Glendale or anywhere in the state of Arizona fast contact with a dependable technical support resource with years of background delivering telephone-based consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a major enabler of business performance, and Progent's aim is to resolve and not merely track IT issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based advanced engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft business applications such as CRM, Office Project, Microsoft Word, and MS Excel. To find out more information about Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Glendale, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they evolve into network outages, system monitoring can head off inconvenient and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or environments powered by multiple platforms.
How Your Glendale Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote expertise with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Glendale or throughout the state of Arizona, Progent's online network support specialists are ready to provide effective and affordable IT support the moment your organization requires it. More than 15 years of offering remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Glendale business deals with a regular independent consultant or maintains a full time IT staff that can handle typical network issues, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to address sudden system crises or especially challenging integration projects.

Benefits of Progent's Network Help for Organizations in Glendale
Progent's online support services enable your Glendale company to have the advantages of on-call, enterprise-grade network support without the expense of managing a full-time IT staff. Your information system will acquire added strategic worth by becoming more available, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Glendale or anywhere in Arizona, local network support resources, whether consisting of independent consultants or an internal IT staff, can resolve the majority of technical problems. On the other hand, major troubles might occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your local service people. In these cases, Progent's on-call service experts offer a convenient, fast, and budget-friendly solution to supplement your local help and to transfer useful knowledge to increase your capability to resolve future problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller companies commonly depend on independent freelance service providers. Although freelance consultants carry smaller overhead than big consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may force your company to go without help during an IT crisis. As your company grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service expertise to make sure your IT system stays up and running.

  • Create a Solid Basis for Seamless Growth
    Companies often begin with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such poorly designed environments require careful analysis, smart long-term planning, and broad-based IT expertise to evolve to a network architecture able to offer the solid foundation to meet current business demands and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations need advice and technical training to negotiate an increasingly complicated maze of product options available for promoting business success and improving productivity. They do not need a computer engineer who is trying to resell a certain vendor's products. Network support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of IT expertise, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.