Fast and Affordable Remote Help for Glendale IT Networks
Immediate Online Help for Glendale NetworksFor businesses in Glendale or anywhere in the state of Arizona, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISSP-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage because they have the practical experience and are equipped with the advanced tools needed to resolve most information system problems quickly. This reduces direct expenses since service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves even more with incidental costs by minimizing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where quick repairs somehow end up as substantial tabs. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching system security.

Progent's proven service reporting system stores comprehensive histories for the service that Progent's customers have been provided. Progent's team engineers have access to the history of support delivered to each Progent client by any Progent engineer. This history of trouble tickets and repairs is stored as a readily exploitable support knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's remote service experts can come up with optimal resolutions in the least time.

Remote technical support services offered by Progent to companies in Glendale and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a line of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. These services cover all critical aspects of modern networking including email protection, security, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized control and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight Systems Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the budget to support an internal Help Desk Call Center but who want quick response from a reliable Help Desk with proficient phone support plus the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your established one, evaluating or modifying Call Center software to handle the special demands of your company, or adding occasional online staff to work with your in-house Call Center resources to deal with unusually busy events like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of veteran information technology experts provides your customers in Glendale or anywhere in the state of Arizona fast access to an efficient technical support resource with substantial experience offering telephone-based consulting and online troubleshooting for computer environments based on Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a solid contributor to company efficiency, and Progent's intent is to solve rather than just record network problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers online professional consulting support and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications including CRM, Microsoft Office Project, MS Word, and Microsoft Excel. For more information about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Glendale, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your computer maintenance is proactive and automated. By exposing emerging issues before they cause full-scale emergencies, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Windows networks, or systems powered by a mix of OS platforms.
How Your Glendale Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Glendale or anywhere in the state of Arizona, Progent's online network support engineers can provide expert and economical system help the moment your business has to have it. Long experience offering online technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Glendale business has a local freelance consultant or employs a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden system crises or particularly challenging integration projects.

Features of Progent's Online Computer Services for Glendale
Progent's phone help, Internet-based repair, network security consulting, and system administration services give businesses in Glendale or anywhere in the state of Arizona unparalleled leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk Call Center services and system management, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 integration, Windows 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be tempted to allow simple problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to each customer. The discipline of documenting and organizing service activity allows more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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