Grand Prairie, TX Remote Help from World-class Network Troubleshooting Experts
Progent's computer tech support services can deliver your Grand Prairie, TX company budget-friendly and reliable support from Microsoft and Cisco certified consulting experts. By providing IT consulting help when you require it, providing specialized expertise for key technologies, delivering unique support such as automated server monitoring, and invoicing only for support you receive, Progent offers your Grand Prairie, Texas business an economical option for optimizing the business value of small-scale office networks. If you run an on-premises datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to create and maintain a robust and safe IT system and to benefit from quick availability of the seasoned consulting typically restricted to enterprises who are able to set up a sizeable in-house IT staff.

For larger businesses, Progent can provide co-sourcing services to supplement the technical skills of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to plan and execute a sensible cloud strategy.

Popular Technologies Serviced by Progent for Companies in Grand Prairie, Texas
Progent's nationwide team of world-class support professionals offers help for all aspects of network systems found in companies of all sizes. Areas served by Progent in Grand Prairie include:

Service Delivery Alternatives for Grand Prairie, Texas Companies
Progent offers a variety of options for providing small companies with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's model for delivering computer support is built on the Help Desk structure common to big IT support organizations. Progent's Contact Center Service Model ensures rapid support, thorough activity documentation, dependable follow-up, and strict cost monitoring across an array of network support delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair network problems without the cost or delay of on-premises service visits. The experience of Progent's IT engineers allows them to handle the majority of network problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address emergency situations and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's online computer support services.

  • Onsite Support
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to deliver small businesses the optimal solution: hands-on support technicians when you require them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how to register for Progent's onsite computer service.

  • Help Desk
    Progent's Contact Center Services are intended for all companies who require fast and dependable support from a professional Help Desk Call Center with efficient phone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses typically are constrained by tight IT budgets and can provide little executive bandwidth for handling IT support, Progent's Helpdesk Services can be the most efficient way to make sure that small business computer systems stay up and running. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop it system design, virtual server strategies, plus integration, customization and support for small business applications including financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive system migrations, extended projects such as business information application programming and support, database software programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with higher levels of reliability, security, and recoverability than is feasible using the type of in-house data center that is realistically affordable for most small companies. Because Progent utilizes the same data centers that support the gear of some of the world's largest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, security and performance is continually tracked, and systems are regularly backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's production servers in a setting that not only delivers the highest level of availability and extensibility but that is also simple for clients to migrate to a different support firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, system support, and network management while getting world-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the multi- platform and non- standardized environments common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtual system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online support to help organizations of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Grand Prairie, Texas Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate IT support enable small companies to sidestep the problems associated with over dependence on small service firms or freelance consultants.

Teaming with Progent allows your business to:

  • Avoid Over Dependence on Individual Consultants
    For IT services, smaller companies sometimes depend heavily on independent consultants. Although freelance service engineers have lower overhead than larger IT service organizations and can afford to bill apparently lower rates, they are sometimes unable to respond quickly to critical problems. If a freelance engineer is busy with another client, ill, on travelling, or in class, the lack of replacement personnel may force your business to wait for help in case of a crisis. The more your small business expands, system downtime or problems with line-of-business applications become more costly. The dollars you thought you were conserving on a freelancer can be eaten up quickly due to lower output. Also, when freelance consultants confront unfamiliar technologies, the lack of a large engineering group to depend on for assistance forces them to learn on the job while your organization ends up footing the bill for their continuing training.

  • Gain Access to Expertise in Sophisticated Network Issues
    Many smaller service organizations or freelance consultants focused on small company network consulting are capable of providing routine fixes but lack the background to deal cost-effectively with complicated network environments with mixed operating systems, multiple locations, VoIP systems, mobile clients, interconnected accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your business because big-company networks are by nature complicated, integration issues demand in-depth knowledge in many technical disciplines, and reaching a high level of stability, availability, and security requires industry-tested best practices.

  • Build a Firm Foundation for Growth
    Small companies often begin with a network cobbled together on a tight budget. Without a solid basis, a series of band-aid repairs commonly get piled onto of a tenuous foundation. As a company grows, reliability and scalability problems can obstruct the success of the organization. Such environments require proper evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT environment that can provide the reliable basis to meet current business needs and support downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and insight to navigate through an ever more complex maze of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or support firm that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to match consulting support with the real interests of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true needs of a client.

Contact Progent
If your Grand Prairie, Texas company needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.