Grand Prairie, TX Remote Support from Certified Computer Network Troubleshooting Experts
Progent's computer support services can provide your Grand Prairie, TX business low cost and consistent support from enterprise-class technical experts. By delivering IT support help when you need it, offering specialized knowledge for key technologies, delivering unique support such as automated server monitoring, and invoicing only for services you use, Progent offers your Grand Prairie, Texas company an affordable alternative for maximizing the business value of small business information systems. If you maintain a local datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations to build and maintain a reliable and safe information system and to benefit from fast availability of the seasoned consulting typically available only to enterprises who can afford a sizeable internal IT group.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house IT service staff. This can reduce expenses and help meet schedules for major projects such as application design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of accredited experts to help your business to design and execute a sensible cloud strategy.

Key Technologies Serviced by Progent's Consultants for Companies in Grand Prairie, Texas
Progent's nationwide team of certified support professionals offers support for all aspects of information systems found in businesses of any size. Practice areas supported by Progent in and around Grand Prairie include:

Support Delivery Options for Grand Prairie, Texas Businesses
Progent has a selection of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support is based on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Model ensures fast support, comprehensive service records, consistent follow-up, and strict cost monitoring across a range of network service delivery alternatives that include remote repairs, on-premises support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist customers to analyze and fix network problems without the expense or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of network issues quickly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time clients to address urgent situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out additional details about Progent's remote computer support services.

  • Onsite Service
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to deliver small and midsize companies the optimal solution: onsite service technicians when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about how and why to register for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require prompt and dependable support from a professional Helpdesk with efficient telephone assistance, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Because smaller businesses typically have tight IT budgets and can spare little management bandwidth for dealing with IT support, Progent's Help Desk Call Center Services could be the most efficient option to make sure that small business computer systems are always productive. Learn more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable availability of enterprise-class consultants who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security consulting, high availability it system consulting, virtualization solutions, plus configuration, customization and training for business applications such as financials, operations, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including site relocations and major system upgrades, extended initiatives like management reporting software programming and customization, database application programming and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher levels of reliability, security, and recoverability than is feasible using the type of on-site data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the gear of some of the planet's largest IT companies, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay current, security and efficiency is constantly monitored, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to a different service provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT management while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can handle the mixed- OS and non- standardized environments common with small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting support to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

Why Progent Is the Right Alternative for Grand Prairie, Texas Small Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate network support allow small and midsize businesses to sidestep the problems associated with over reliance on small service firms or individual engineers.

Working with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For network support, small companies sometimes depend excessively on freelance consultants. Though freelance service engineers have lower overhead than more substantial IT service firms and can afford to bill apparently lower rates, individuals are frequently too busy to react quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of replacement staff may require your company to go without assistance in case of a crisis. The more your small business expands, network unavailability or difficulties with critical applications become more expensive. The dollars you thought you were saving on an independent consultant can disappear fast due to lost output. In addition, when freelance engineers confront new problems, the lack of a big consulting team to rely on for help forces them to train in place while your organization winds up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many smaller service organizations or freelance engineers who concentrate on small company network consulting are capable of delivering connect-the-dots fixes but lack the experience to deal efficiently with complex IT infrastructures with mixed platforms, many sites, VoIP implementations, mobile workforces, interconnected financial and analytical software, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's extensive team of specialists can benefit your business because big-company environments are characteristically complex, integration issues demand thorough understanding of in many technical areas, and reaching an acceptable level of stability, availability, and security calls for industry-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Lacking a solid basis, a series of improvised repairs commonly get piled on top of a tenuous structure. As a company evolves, reliability and scalability problems can obstruct the success of the business. These networks require proper evaluation, intelligent strategic analysis, and in-depth expertise to migrate to a network environment that will act as the solid basis to handle critical business requirements and support future expansion.

  • Work with Solution Providers, Not Resellers
    Small businesses need direction and education to navigate through an ever more complicated array of IT options offered for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or service firm that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services only. This allows Progent to match technical support with the genuine interests of clients. Combining IT support and product selling can result in a situation where the recommended solution is based on a predetermined vendor rather than being driven by the actual needs of a customer.

Contact Progent
If your Grand Prairie, Texas company wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.