Low-cost Network Tech Support from Microsoft Certified Consultants for Businesses in Grand Prairie, TX
By offering professional know-how whenever you require it, providing in-depth knowledge for key applications, offering high-value services like virtual server hosting, invoicing only for help you receive, and requiring no setup fees or retainers for standard services, Progent allows your company to maximize the business value of your It system and cut support expenses. Progent appreciates that information system protection, dependability, and performance are just as critical to small companies as to major corporations but that smaller companies don't have the economy of scale to invest heavily in computer networks and in-house support staffs. Progent's basic value proposition is that no IT support organization can equal Progent's capability to deliver the network support your company needs whenever you require it and at prices you can justify.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software programming, disaster recovery planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to plan and execute your cloud computing strategy.

Primary Technologies Supported by Progent for Grand Prairie, Texas Businesses
As a Microsoft Certified Gold Partner computer support company that maintains a world-class group of Cisco qualified CCIE network consultants and Apple accredited consultants, Progent offers emergency troubleshooting and affordable online consulting to Grand Prairie, TX businesses for a broad range of computer technologies such as:

Support Delivery Options Available for Grand Prairie, Texas Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing computer support is based on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough service documentation, reliable follow-up, and strict expense control across an array of network service delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's online network support services.

  • Onsite Service
    Progent offers on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service engineers to deliver small and midsize businesses the ideal combination: on-premises service professionals when you require them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses who need prompt and reliable access to an online Help Desk Call Center with effective phone support, remote troubleshooting capability, and enough technical strength for full escalation. Because smaller companies usually have tight information technology funds and can provide little executive attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that business computer systems are always productive. Read more about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, high availability it system design, virtual server strategies, plus integration, customization and support for business software including accounting, ERP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site relocations and massive system migrations, extended initiatives such as management information application development and customization, relational database software programming and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent can host key business applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of reliability, protection, and performance than is possible with the class of internal data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that support the gear of some of the world's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay updated, security and efficiency is continually monitored, and systems are consistently archived and available for full and rapid recovery. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only delivers the top level of dependability and scalability but that is in addition easy for clients to transfer to another service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting world-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the mixed- OS and non- standardized networks common with smaller businesses, and retains ownership of the licenses in the client's hands so that migrating to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

Why Progent Offers the Smart Choice for Grand Prairie, Texas Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise IT consulting allow small businesses to sidestep the problems associated with over reliance on small support organizations or individual engineers.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, smaller businesses often depend heavily on individual engineers. Though individual service engineers have lower overhead than larger support firms and can afford to bill nominally lower fees, they are often stretched to far to respond rapidly to urgent problems. If a freelance engineer is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for help in case of an emergency. As your small business grows, system downtime or problems with critical programs get more costly. The dollars you thought you were saving on a freelancer can be eaten up fast because of lower output. In addition, when independent engineers encounter new problems, the unavailability of a big consulting team to rely on for help forces them to train with the meter running while your company ends up with the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced Network Solutions
    The majority of small service firms or independent consultants specializing in small company IT support are capable of delivering connect-the-dots solutions but don't have the background to work cost-effectively with complex IT configurations with mixed operating systems, numerous offices, VoIP systems, remote workers, integrated financial and analytical applications, eCommerce, and specialized business software. Progent's background with global companies and Progent's large staff of experts can benefit your company because big-company networks are characteristically complicated, support problems require in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, availability, and protection requires enterprise-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically begin with a network implemented on a tight budget. Lacking a strong basis, a sequence of band-aid repairs often get piled onto of a tenuous structure. As a business grows, reliability and expandability problems can obstruct the success of the business. Such networks require thorough assessment, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will provide the solid basis to handle critical business needs and support downstream growth.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies require direction and insight to work through an ever more complex maze of IT options offered for enabling business growth and improving efficiency. They do not need a network consultant or service firm that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align technical services with the real interests of clients. Mixing network support and product reselling can result in a conflict where the recommended solution is based on a preselected vendor rather than being based on the actual requirements of a customer.

Contact Progent
If your Grand Prairie, Texas business needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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