Grand Prairie, TX Online Help from Certified Computer Service Consultants
Progent's network help services can provide your Grand Prairie, TX company low cost and dependable support from enterprise-class IT experts. By delivering IT consulting service when you need it, offering specialized knowledge for key technologies, delivering unique services such as automated network monitoring, and charging only for services you receive, Progent gives your Grand Prairie, Texas company an affordable alternative for maximizing the profitability of small-scale office networks. Whether you maintain an onsite datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to create and maintain a reliable and safe information network and to have fast access to the skilled support typically restricted to corporations who can set up a sizeable in-house information technology organization.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal IT service staff. Co-sourcing can reduce expenses and help meet schedules for big projects such as software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of accredited consultants to assist your company to plan and implement a sensible cloud strategy.

Key Technologies Serviced by Progent for Grand Prairie, Texas Office Networks
As a Microsoft Gold Partner computer support company that maintains a world-class team of Cisco CCIE network consultants and Apple Computer accredited consultants, Progent offers emergency assistance and affordable remote consulting to Grand Prairie, TX businesses for a wide array of information technologies including:

Support Delivery Options for Grand Prairie, Texas Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering IT support services is based on the Help Desk structure common to big IT organizations. Progent's Contact Center Support Mechanism promotes fast response, thorough activity documentation, reliable follow-through, and tight cost control across an array of IT service delivery options that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service calls. The experience of Progent's network consultants allows them to resolve most IT problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for first-time customers to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more information concerning Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service experts to give small companies the best of both worlds: hands-on service technicians when you need them plus the on-line help of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for in-person service visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how and why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need prompt and reliable support from a professional Help Desk with efficient telephone support, remote troubleshooting tools, and enough technical strength for all needed escalation. Since small and midsize companies typically have tight information technology budgets and can spare little executive bandwidth for handling IT support, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that business computer networks are always productive. Read more details concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection consulting, high availability it system consulting, virtual server strategies, plus integration, customization and support for business programs such as financials, operations, business analytics, CRM, and productivity software. Progent can help with one-time projects such as office moves and massive system migrations, longer term initiatives like business reporting software development and support, database application programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange and SQL Server to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is feasible with the type of in-house data center that is practical for most small and midsize companies. Since Progent uses the same data centers that support the gear of some of the planet's largest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions remain current, protection and efficiency is constantly tracked, and systems are consistently backed up and available for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in an environment that not only provides the highest degree of availability and scalability but that is in addition convenient for clients to migrate to another service firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow companies with mixed networks to save dramatically on the expense of capital equipment, system support, and network management while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can handle the mixed- platform and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote support services to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a selection of low-cost, set-price monthly services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS managed cloud backup.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on network protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government mandates for IT data security and reporting.

The scope and size of Progent's engineering team offer a powerful array of benefits to clients wishing to increase the business value of their IT system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the forefront of network support, performing a broad variety of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This means that you get not just expert technical skills, but also a support engineer with proven approaches for resolving real-world network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no registration fee and requires no retainer for services provided during normal working hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids king-size bills for quick repairs. Another benefit of by-the-minute pricing is that you are less tempted to permit incipient problems to fester until they grow into big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports given by every consultant to every customer. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small companies who utilize independent service providers or who maintain internal support personnel gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Grand Prairie, Texas company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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