Affordable Network Troubleshooting from Microsoft and Cisco Qualified Consultants for Businesses in Grand Prairie, TX
By offering world-class support whenever you need it, making available in-depth knowledge for key business applications, offering innovative services like virtual server hosting, invoicing solely for services you receive, and charging no setup or retainer fees for standard services, Progent allows your company to increase the competitive value of your It network and reduce service expenses. Progent appreciates that information system security, dependability, and efficiency are as critical to small companies as to large corporations but that small organizations don't have the economy of scale to spend aggressively in computer networks and in-house support groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's ability to deliver the IT support expertise your business requires whenever you need it and at prices you can afford.

For larger businesses, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT support staff. This can cut costs and minimize technical risks for major projects like application design and development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified consultants to assist your business to design and implement your cloud computing strategy.

Main Areas of Expertise Supported by Progent's Consultants for Businesses in Grand Prairie, Texas
Progent's nationwide group of world-class consultants provides help for virtually all aspects of network technology found in organizations of all sizes. Areas supported by Progent in and around Grand Prairie include:

Service Delivery Options Available for Grand Prairie, Texas Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Model ensures rapid support, comprehensive service records, reliable follow-through, and tight cost control for a range of IT service delivery alternatives that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist clients to analyze and repair network problems without the expense or time loss of on-premises support calls. The experience of Progent's network engineers allows them to handle most IT issues rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to address emergency situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more information concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to deliver small businesses the optimal solution: on-premises support technicians when you need them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Learn more about why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need prompt and dependable access to an online Contact Center with efficient phone assistance, online repair tools, and enough technical depth for full escalation. Because smaller businesses usually have limited information technology funds and can provide little management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that business information networks stay productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability network engineering, virtualization strategies, plus integration, customization and training for small business applications including accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with one-time projects including site relocations and massive software migrations, longer term initiatives such as business information application programming and customization, database software programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange and SQL Server in order to provide small businesses with greater degrees of availability, protection, and performance than is possible using the class of internal data center that is practical for the majority of small organizations. Because Progent uses the same data centers that host the gear of some of the world's largest information technology organizations, Progent can save you the investment in building and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay updated, protection and efficiency is constantly monitored, and systems and data files are consistently archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is also easy for customers to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow businesses with mixed networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can handle the multi- platform and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the client's possession so that migrating to a different virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support services to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Grand Prairie, Texas Small Businesses
Progent's size, scope of information technology skill, and experience with enterprise IT support enable small and midsize companies to sidestep the problems related to excessive dependence on small service firms or independent consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Dependence on Individual Consultants
    For IT support, smaller companies sometimes rely excessively on individual engineers. Though individual service providers have lower overhead than more substantial IT service organizations and can typically bill nominally lower fees, freelancers are occasionally unable to react rapidly to urgent problems. If an independent consultant is occupied with another client, ill, on travelling, or in class, the absence of backup staff may require your business to wait for assistance in case of an emergency. The more your company expands, system unavailability or difficulties with line-of-business applications become more costly. The dollars you believed you were conserving on a freelancer can disappear quickly due to lower output. In addition, when independent engineers confront new problems, the unavailability of a large consulting group to rely on for assistance requires them to learn on the job while your business ends up footing the costs for their ongoing training.

  • Have Access to Experts in Complex IT Issues
    Many small service organizations or independent consultants specializing in small company network consulting may excel at delivering routine fixes but lack the seasoning to deal cost-effectively with complex network environments with mixed platforms, numerous locations, VoIP systems, mobile clients, integrated financial and operational software, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your business because enterprise environments are by nature complicated, integration problems demand thorough understanding of in many technical disciplines, and achieving an acceptable degree of robustness, availability, and security calls for industry-tested best practices.

  • Create a Solid Foundation for Growth
    Small businesses often begin with a network implemented on a tight budget. Without a strong basis, a sequence of ad hoc repairs commonly get thrown on top of a marginal foundation. As a company evolves, stability and scalability problems can undermine the productivity of the organization. Such networks require proper evaluation, intelligent strategic planning, and in-depth experience to migrate to a network environment that will provide the reliable basis to meet critical business needs and ease downstream growth.

  • Work with Solution Consultants, Not Resellers
    Small companies require direction and insight to work through an ever more complex array of technology options offered for enabling business growth and enhancing productivity. They do not need a network consultant or support organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to align technical services with the genuine needs of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the true needs of a small business.

Get in Touch with Progent
In case your Grand Prairie, Texas company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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