Low-cost Computer Support from Microsoft Certified Consultants for Businesses in Grand Prairie, TX
By delivering professional support whenever you require it, providing in-depth knowledge for critical applications, offering innovative services such as virtual server hosting, billing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent enables you to maximize the business value of your It system and reduce support expenses. Progent recognizes that network security, dependability, and efficiency are as important to small businesses as to large corporations but that small companies lack the economy of scale to invest aggressively in information technology and internal support groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's ability to deliver the network support your business requires whenever you require it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing support to supplement the technical skills of your internal IT support personnel. Co-sourcing can save money and help meet schedules for big projects like application design and development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to accredited experts to assist your company to design and execute a sensible cloud strategy.

Primary Technologies Supported by Progent for Office Networks in Grand Prairie, Texas
Progent's group of industry certified support professionals provides assistance for all facets of network technology deployed by companies of any size. Areas served by Progent in Grand Prairie include:

Support Delivery Options Available for Grand Prairie, Texas Companies
Progent has a selection of options for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting, and network management. Progent's paradigm for delivering IT support is based on the Call Center structure familiar to larger IT groups. Progent's Contact Center Service Mechanism promotes fast response, thorough activity documentation, reliable follow-through, and tight expense monitoring across an array of IT service delivery modes that include remote repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and repair network problems without the cost or delay of travel for onsite service visits. The background of Progent's network engineers allows them to handle most IT problems quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup process for new clients to accommodate emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to give small and midsize businesses the ideal combination: on-premises support professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for on-site support calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who need fast and dependable access to a professional Help Desk Call Center with efficient telephone assistance, remote repair tools, and sufficient technical depth for all needed problem escalation. Since smaller businesses typically have tight IT funds and can provide little management bandwidth for handling IT support tasks, Progent's Help Desk Services could be the most efficient option to make sure that business information systems are always up and running. Learn more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, non-stop it system consulting, virtualization strategies, plus configuration, programming and training for business applications including accounting, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive system upgrades, longer term initiatives like management reporting application programming and customization, database software development and administration services, and web design, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and Microsoft SQL Server to provide small companies with higher degrees of dependability, protection, and performance than is possible using the type of on-site data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also simple for customers to migrate to a different support provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can handle the mixed- OS and loosely standardized environments common with small companies, and retains control of the software in the customer's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online consulting support to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Grand Prairie, Texas Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate network consulting allow small and midsize companies to sidestep the problems associated with excessive reliance on small support organizations or independent engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, small businesses often rely excessively on individual engineers. Though individual support engineers carry lower expenses than larger IT service organizations and can afford to bill apparently lower fees, individuals are sometimes stretched to far to react quickly to urgent situations. If a freelance engineer is busy with different customer, ill, on vacation, or in class, the lack of replacement staff may require your business to go without help in case of an emergency. As your small business grows, system unavailability or difficulties with line-of-business programs become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lower output. In addition, when independent engineers confront unfamiliar technologies, the lack of a large engineering group to rely on for advice forces them to train on the job while your organization winds up footing the costs for their ongoing education.

  • Have Access to Experts in Advanced IT Solutions
    Many small support organizations or independent consultants focused on small company network support may excel at delivering routine solutions but don't have the seasoning to deal efficiently with complicated network infrastructures with mixed operating systems, many sites, VoIP implementations, remote workforces, integrated financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's extensive team of experts can benefit your small business because enterprise environments are inherently complex, support issues demand thorough knowledge in numerous technical areas, and reaching a high degree of robustness, reliability, and security requires enterprise-proven leading practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a strong architecture, a series of ad hoc fixes often get piled onto of a tenuous structure. As a business grows, reliability and scalability issues can obstruct the success of the organization. Such environments require thorough assessment, smart business analysis, and broad-based experience to migrate to a network environment that can provide the solid basis to handle critical business needs and ease downstream growth.

  • Partner with Solution Finders, Not Product Vendors
    Small companies need direction and education to navigate through an increasingly complicated maze of IT options available for enabling business growth and enhancing efficiency. They do not need an IT consultant or service firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to match technical services with the real needs of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the actual requirements of a customer.

Get in Touch with Progent
In case your Grand Prairie, Texas company wants to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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