Low-cost Network Troubleshooting from Microsoft Qualified Consultants for Businesses in Grand Prairie, TX
By offering world-class support when you need it, making available in-depth knowledge for key business applications, offering innovative services like virtual server hosting, invoicing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent helps you to increase the business value of your It network and minimize support costs. Progent appreciates that information system security, dependability, and performance are as important to small companies as to large enterprises but that small organizations don't have the economy of scale to spend aggressively in information technology and in-house service staffs. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's capability to provide the IT support your business needs whenever you need it and at a cost you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also provide access to certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Core Technologies Supported by Progent for Grand Prairie, Texas Business Networks
As a Microsoft-certified Partner consulting company with a large team of Cisco CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent provides emergency assistance and low-cost online consulting to Grand Prairie, TX businesses for a broad range of information technologies including:

Service Delivery Options Available for Grand Prairie, Texas Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering network support is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive activity records, consistent follow-through, and tight expense monitoring across a range of IT support delivery options that include remote repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and repair network problems without the expense or time loss of in-person support calls. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to address urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's online network support services.

  • On-site Service
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: in-person service technicians when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who need prompt and reliable access to an online Contact Center with efficient telephone support, online repair capability, and enough technical depth for full escalation. Since smaller companies usually have limited information technology budgets and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that business information systems stay up and running. Read more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security consulting, non-stop it system design, server virtualization strategies, plus integration, customization and training for small business software such as financials, ERP, reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office relocations and massive software upgrades, extended initiatives such as business analytics software programming and support, database software development and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of availability, protection, and performance than is possible using the type of on-site data center that is practical for most small and midsize companies. Because Progent utilizes the same facilities that host the equipment of many of the world's largest IT organizations, Progent can save you the cost of building and managing the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay current, protection and performance is constantly tracked, and systems are consistently backed up and available for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small company's production servers in a setting that not only provides the top level of dependability and extensibility but that is also convenient for customers to transfer to a different support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can support the mixed- OS and non- standardized networks typical of small businesses, and keeps control of the software in the client's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory regulations for IT information security and incident reporting.

The scope and depth of Progent's consulting team bring a unique set of advantages to organizations wishing to increase the productivity of their IT network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, in the trenches of network support, performing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not just world-class technical help, but also a consultant with field-tested methods for fixing actual IT problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates major bills for quick solutions. An additional advantage of granular invoicing is that your company will be less inclined to allow simple issues to fester until they grow into big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to each client. The practice of detailing and archiving service activity results in more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Small businesses who utilize independent service providers or who employ in-house support staffs gain when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
If your Grand Prairie, Texas company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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