Consulting and Technical Support Services for RIM BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless smartphones from Research in Motion are one of the most successful products for maintaining location-independent connectivity to email, scheduling, web programs, and other critical business information. As the sophistication of small company networks has increased, and as the demand for world-class security, dependability, and recoverability has grown to be the standard for businesses regardless of size, effective integration and maintenance of RIM BlackBerry solutions has become more challenging. To deal with areas like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and company databases, small businesses often resort to outside consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to plan, administer, and repair BlackBerry environments economically and effectively, eliminating the necessity for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-Gold certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, coupled with Progent's proven remote service delivery model, provides small companies an affordable alternative for integrating BlackBerry products productively into their information system.

Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, set up streamlined management utilities so you can monitor and support BlackBerry devices across your company, recommend security policies that are right for your company, customize mobile software, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup processes so that it can be restored quickly and thoroughly.

Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and support of BlackBerry smartphones, offering a centralized solution for handling key jobs like device deployment, upgrades, and retirement and offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry BES Server Integration Help

BlackBerry Enterprise Server offers a variety of security options beginning with advanced encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great versatility in adjusting levels of security to meet the specific needs of your network. Progent's BlackBerry authorized engineers can assist your company to select advanced security features and activate them remotely. Samples of these wirelessly selectable security features include:

  • Disable a smartphone
  • Wipe information from a missing BlackBerry device
  • Lock out Bluetooth functionality
  • Activate built-in defenses against malware

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent mobile users from loading or running unsecure or unauthorized software. Progent can assist you to select blocking processes like:

  • List precisely what programs are permitted on the device
  • Block external applications from using persistent memory on the BlackBerry device
  • Determine what functions third-party programs can access on the BlackBerry smartphone
  • Limit the kinds of access external programs running on the device can initialize
  • Block all external programs from being loaded or executed on the device

Professional BlackBerry Consulting and Technical Support Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible remotely to provide prompt assistance to companies in the Grand Rapids area or throughout the state of Michigan. Progent's seasoned online technical support team has helped businesses solve network problems and cut support costs in every state in the country and built a substantial following of satisfied clients. (See Progent's customer testimonials.)

Progent offers online assistance for a wide selection of technologies associated with BlackBerry software and devices such as synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Major RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and IM, install push and pull access control lists, control Exchange data flow, generate, edit, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network needs assessment, system architecture, deployment planning and implementation, performance optimization, configuration of a high-availability architecture, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, assist your organization to decide which management approach and equipment match your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry consultant can help you to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security engineers to run network-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Expert
To ask Progent about engineering expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.
















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