World-class Online Support Services for BlackBerry Environments
BlackBerry Remote Troubleshooting HelpSafe and uninterrupted access from handheld devices to collaborative messaging platforms like Microsoft Exchange, Domino, or Novell GroupWise is now a strategic requirement for companies of any size who want to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are some of the most popular solutions for enabling and administering mobile communications. But, supporting productive BlackBerry environments is increasingly complex due to the advanced mechanisms available to meet the demand for enterprise-class security and non-stop operation. Progent's BlackBerry certified consultants are expert at providing online consulting and support services for BlackBerry systems, reducing support expenses and taking care of issues more quickly than is feasible via ordinary on-premises service providers.

Progent maintains a seasoned team of remote engineers qualified to maintain IT system that include products from all major suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist you to resolve complex issues with your infrastructure. Progent's Apple qualified specialists can assist your business to integrate Macintosh computers with your wireless communications solution and can provide support with iPhone integration and management. Progent's Linux specialists can provide help in supporting servers powered by various distributions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo Linux. This range of practice areas permits Progent to offer a convenient source for any consulting support required in multi-vendor networks and avoids the finger-pointing that small organization commonly encounter when looking for technical help.

Progent's IT security consultants have earned prestigious security accreditations such as Certified Information Systems Auditor (CISA) and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of ultra-affordable security vulnerability scanning service packages that enable small companies to get an independent network security assessment from a Progent security consultant to uncover potential risks in the security profile you present on both sides of your firewall.

BlackBerry Enterprise Server Integration Help
The BlackBerry BES Server offers companies a single and secure source for integrating BlackBerry smartphones into their email, groupware, and application environment. BlackBerry BES Server enables wireless BlackBerry users to connect to Exchange, Lotus, or Groupwise messaging and to synchronize BlackBerry handsets with PC desktops to achieve consistent information for collaborative programs like schedules, address books, to-do lists, instant messaging, and custom business software. Due to BlackBerry Enterprise Server support for Exchange, mobile workers with BlackBerry smartphones have effortless access to Exchange email and to IM-aware software through Microsoft Communications Server and Microsoft Lync Server 2010 support.

BlackBerry BES Server Support

Progent's BlackBerry-certified engineers can assist you to plan, deploy, and support BlackBerry BES Server so that you optimize the productivity of BlackBerry clients, simplify the administration of a BlackBerry solution, and reduce the cost of supporting mobile workers.

Professional RIM BlackBerry Technical Support Available Online from Progent
Progent's authorized BlackBerry support specialists are available remotely to provide expert technical help to companies in the Grand Rapids region or throughout the state of Michigan. Progent's seasoned online consulting experts have helped IT organizations solve computer problems and reduce IT service costs in every state in the country and built a substantial base of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide online help for a wide array of technologies related to BlackBerry products such as wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned experts can in addition assist your business to resolve a broad array of issues associated with synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, IM, workstation application installation, and Desktop Redirector.

As a top innovator in providing nationwide remote technical assistance for small office IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless technical support costs low and, by handling issues promptly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified consultant offers support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, manage Exchange Server data flow, generate, edit, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements analysis, system architecture, roll-out planning and execution, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to design a mobile wireless environment that meets your information technology budget and supports your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist you to determine which administration model and equipment match your needs, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning options for software editions, server hardware and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can assist you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security specialists to perform network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Certified Expert
In order to ask Progent about professional support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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