Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry wireless PDAs were once among the most successful products for achieving mobile access to messaging, scheduling, web-based applications, and other critical business information. Progent can provide Grand Rapids, Michigan businesses the expertise of BlackBerry-qualified professionals who can assist organizations to maintain existing BlackBerry deployments or migrate efficiently to a modern mobile platform.

As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has become the norm for companies of any size, successful integration and support of BlackBerry technology has grown increasingly challenging. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small businesses frequently turn to outside consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, manage, and repair BlackBerry-based environments affordably and efficiently, dispensing with the necessity for an internal BlackBerry solutions specialist and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of experience, coupled with Progent's proven online service delivery model, provides small businesses a budget-friendly solution for integrating RIM BlackBerry technology productively into their information network.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange setup so that your database and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you monitor and control BlackBerry smartphones across your business, recommend security policies that are right for your company, develop custom mobile applications, and make sure that your network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered rapidly and safely.

Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry smartphones, providing a centralized solution for controlling key jobs like device deployment, upgrades, and retirement while also providing a strong infrastructure for security and high availability. BlackBerry BES Server delivers seamless integration between Exchange, Novell GroupWise, or Lotus email servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server Integration Assistance

BlackBerry Enterprise Server offers a wealth of security options beginning with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows great flexibility in selecting levels of security to meet the special needs of your network. Progent's BlackBerry authorized engineers can help you to choose powerful security functions and activate them remotely. Examples of these over-the-air selectable security settings include:

  • Lock down a BlackBerry smartphone
  • Erase information from a missing or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Enable internal protection against malicious attacks

BES Server also offers versatility in selecting mechanisms to keep BlackBerry users from loading or executing unsafe or prohibited applications. Progent can assist you to select blocking processes like:

  • Specify precisely which applications are allowed on the device
  • Prevent external applications from using persistent memory on the smartphone
  • Determine what functions external software can use on the BlackBerry device
  • Limit the types of access third-party software running on the BlackBerry device can establish
  • Prevent all external software from being loaded or executed on the smartphone

Progent's Online BlackBerry-Certified Consulting Services is Quick and Economical
For companies in Grand Rapids, Michigan who need fast and affordable help from a qualified RIM BlackBerry support professional, Progent delivers efficient remote assistance from a seasoned support team who have delivered network solutions to organizations in each state in the United States. (Refer to Progent's customer testimonials.)

Online consulting services avoids travel costs and enables specialists to solve problems rapidly, allowing you to reduce lost productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and can provide expert help in areas such as fixing synchronization problems, setting up BlackBerry BES Server, and creating a protected, high-availability network architecture for BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can help your company to perform basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, editing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified experts can also help your company to troubleshoot a broad range of issues associated with synchronization, handset recognition, email consistency, web access, wireless connectivity, IM, PC application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online help for small company IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support expenses at a minimum and, by solving problems promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to use management tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and help you to select and implement sensible security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, control Exchange Server data flow, create, update, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements analysis, solution architecture, roll-out planning and implementation, performance optimization, design of a high-availability architecture, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to design a mobile wireless solution that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry Enterprise Server, help you to determine which administration approach and physical components match your needs, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software versions, processors and storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry expert can help your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security specialists to perform company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Call or Email Progent for Support from a BlackBerry-Qualified Expert
In order to ask Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.
















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