Overview of Progent's Support Expertise for BlackBerry Solutions
BlackBerry Consulting and Support ExpertiseWireless access to messages, contacts, schedules, and web applications has become a vital feature of information systems for companies of any size. BlackBerry smartphones are some of the most popular devices for maintaining mobile connectivity. However the network architecture needed to accommodate BlackBerry handhelds has become steadily more complex as the pressure fault tolerance and and air-tight security has increased. Progent's BlackBerry qualified engineers specialize in providing small companies enterprise-class IT expertise and technical services that are economical and efficient.

Being a Microsoft Gold certified Partner with more than a decade of background working with MS Exchange, Progent's consultants can give you access to in-depth assistance in incorporating RIM BlackBerry and Microsoft products by delivering support services like Microsoft Exchange 2010 Server consulting and by offering complementary services like Lync Server 2010 deployment and Microsoft Office Communications Server support to manage Instant Messaging and Presence. Progent's Microsoft SQL Server 2016 consultants and Microsoft SQL 2014 consultants can configure and repair your SQL system to operate efficiently with BES Server, and Progent's MS Data Protection Manager specialists can help your company to design archiving and recovery processes to safeguard your data and reduce productivity loss in the event of a breakdown of your messaging solution.

Progent also maintains a staff of Cisco certified CCIE network consultants who are accessible online to offer expert support for designing and repairing your network infrastructure so it supports your BlackBerry solution with a high degree of resilience, expandability, protection, and manageability. CCIEs are highly-qualified network experts who earn this top-level classification only as a result of strenuous testing by Cisco. CCIEs can resolve the most intractable problems associated with network planning, configuration, troubleshooting, and maintenance.

Consulting Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry wireless handsets, providing a single solution for handling critical jobs like device deployment, updates, and retirement while also providing a strong infrastructure for security and fault tolerance. BlackBerry BES Server delivers seamless integration between Exchange, Novell GroupWise, or Lotus messaging platforms and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server Integration Assistance

BES Server features a wealth of security options beginning with automatic data encryption of information sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple DES. BES Server also permits excellent versatility in selecting levels of security to match the specific needs of your mobile network. Progent's BlackBerry authorized consultants can assist you to choose powerful security functions and enable them wirelessly. Examples of these wirelessly configurable security features are:

  • Disable a BlackBerry device
  • Wipe information from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable internal defenses against malicious attacks

BlackBerry BES Server also provides versatility in determining mechanisms to prevent mobile users from installing or running unsafe or unauthorized programs. Progent can help you to choose blocking techniques like:

  • List exactly which applications are permitted on the device
  • Block third-party applications from using non-volatile storage on the BlackBerry smartphone
  • Select what resources third-party software can access on the smartphone
  • Restrict the types of connections third-party applications running on the BlackBerry device can establish
  • Block all external applications from being loaded or run on the BlackBerry device

Professional RIM BlackBerry Consulting Services Available Online from Progent
Progent's certified RIM BlackBerry support specialists are available by phone to provide expert assistance to businesses in the Grand Rapids area or anywhere in the state of Michigan. Progent's seasoned online technical support team has helped businesses resolve network problems and cut support expenses in every state in the United States and established a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent offers remote consulting support for a broad array of technologies associated with RIM BlackBerry products including synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and improving wireless security. Important BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks including troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone users, setting activation passwords, implementing wireless program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to use management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and install sensible security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and delete BlackBerry device users on Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology needs analysis, system design, installation planning and execution, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to design a wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and hardware products match your requirements, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software editions, server hardware and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can help your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to run network-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
In order to contact Progent about consulting assistance for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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