Fast Online Technical Support for Grand Rapids Information Networks
Urgent Remote Support for Grand Rapids SystemsFor businesses located in Grand Rapids or anywhere in the state of Michigan, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to resolve most network issues rapidly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is especially valuable for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed only for the support that you receive. In contrast to many online support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where quick fixes somehow turn into substantial bills. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and proven processes that promote the maximum level of efficiency for online consulting and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to link to your company's computer system remotely without violating corporate security.

Progent's sophisticated technical support reporting application stores thorough records of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance delivered to each customer by any Progent engineer. This history of problems and repairs is organized as a quickly accessible proprietary database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical support databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service experts can find the most efficient solutions in the least time.

Remote services available from Progent to customers in Grand Rapids and throughout the state of Michigan include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are designed for businesses who lack the resources to create an in-house Call Center but who need quick response from a dependable Help Desk with proficient phone support as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or improving your established one, selecting or customizing Help Desk software products to handle the particular needs of your corporation, or adding temporary phone support staff to work with your in-house Help Desk Call Center resources during unusually busy situations such as software migrations, major updates, or rolling out new applications.

    Progent's Call Center staff of veteran network professionals offers your workers in Grand Rapids or anywhere in the state of Michigan fast contact with an efficient technical support group with years of background delivering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a crucial contributor to company success, and Progent's target is to solve instead of just track technical problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, programming, and training services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive rather than reactive. By detecting possible issues before they grow into downtime, system monitoring can ward off stressful and costly information system breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a mix of platforms.
How Your Grand Rapids Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support specialists are ready to deliver effective and cost-effective IT help the moment your company has to have it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Grand Rapids office works with a regular independent consultant or employs an in-house organization that know how to handle ordinary network problems, Progentís Microsoft certified consultants can provide a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to handle unexpected system crises or especially complex integration problems.

Details of Progent's Online Network Services for Grand Rapids
Progent's phone help, Internet-based repair, network security expertise, and network management services offer offices in Grand Rapids or anywhere in the state of Michigan unparalleled leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your office world class IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the front lines of IT support, performing a wide range of technical projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each consultant to each customer. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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