Fast Remote Troubleshooting for Grand Rapids Information Networks
Fast Remote Support for Grand Rapids NetworksFor companies located in Grand Rapids or anywhere in Michigan, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the sophisticated tools necessary to solve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions accumulate fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support expertise is particularly important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that promote the highest level of effectiveness for remote technical support and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to link to your company's network remotely without compromising system security.

Progent's proven customer support reporting system includes extensive records describing all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance delivered to each Progent client by any consultant. This database of trouble tickets and resolutions is structured as a quickly searchable internal knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' internal product engineers with the result that Progent's online service specialists can find optimal resolutions in the least time.

Online support offered by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the resources to assemble and manage an internal Call Center but who want quick response from an effective Help Desk Call Center with proficient telephone support plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex network issues, or be available in overflow circumstances when your ordinary resources are overwhelmed.

    Progent's Call Center team of experienced information technology professionals offers your computer users in Grand Rapids or anywhere in the state of Michigan fast communication with an effective technical support group with years of background offering phone help and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a crucial driver of business performance, and Progent's goal is to resolve and not merely annotate technical issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Word, and Excel. To learn more on Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Network Monitoring Services
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, online network monitoring services based on Microsoft System Center Operations Manager, enhanced by Progent to fit your business so your IT maintenance is proactive and automated. By exposing emerging problems before they cause crashes, automated monitoring can ward off stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows systems, or environments that incorporate a mix of platforms.
How Your Grand Rapids Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft, Apple Mac, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Grand Rapids or throughout the state of Michigan, Progent's online computer support specialists can provide effective and cost-effective IT support whenever your organization needs it. Long experience offering online technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair IT problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Grand Rapids organization has a local independent consultant or maintains an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to address sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Offices in Grand Rapids
Progent's remote network troubleshooting services enable your Grand Rapids business to enjoy the advantages of immediate, world-class IT support without the expense of managing an in-house IT staff. Your information system will derive greater business value by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Grand Rapids and throughout Michigan, local computer service resources, whether consisting of independent consultants or an in-house maintenance staff, can deal with the majority of technical issues. However, major troubles may spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's online service professionals provide an easy, fast, and economical solution to augment your regular resources and to pass on useful knowledge to improve your capability to resolve future issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller companies commonly depend on independent freelance service providers. Although freelance service people carry smaller internal costs than larger service companies and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback help may require your company to wait for assistance during an emergency. As your business expands, network downtime and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your network is always up and running.

  • Build a Solid Basis for Seamless Growth
    Organizations often begin with an information architecture created on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown onto an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. Such badly designed systems require careful analysis, smart long-term planning, and extensive technical expertise to evolve to a system architecture able to provide the stable foundation to meet critical business requirements and ease downstream growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations need guidance and technical training to negotiate an increasingly complex array of product options capable of accelerating business success and improving productivity. These companies hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of technical expertise, refined support software, and understanding of corporate IT allow businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, in the trenches of network service, performing a wide range of IT projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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