Remote Network Support for Grand Rapids Small Office Network Systems
For small businesses and new ventures in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based computer support specialists can deliver expert and cost-effective IT support the instant your business needs it. Long experience delivering online tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Grand Rapids small business relies on a regular independent consultant or employs an in-house IT staff that can handle common network issues, Progent’s Microsoft and Cisco certified consultants provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the time or the expertise to handle sudden network crises or especially complex integration projects.
Features of Progent's Online Network Support for Grand Rapids
Progent's online support, remote repair, system security expertise, and system management services offer small companies in Grand Rapids or anywhere in the state of Michigan the greatest leverage for your IT budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your small business enterprise-level IT support while permitting you to avoid the expense and hassle of running a large in-house IT organization. Key features of Progent's online help services include:
Fast Phone Contact with Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small companies in Grand Rapids and is also ideal for networks in more remote regions of Michigan that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and on-going education.
Per Minute Billing to Reduce Costs
Progent offers remote support on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for phone service and asks for no ongoing subscription fee. This saves you from facing big bills for quick fixes.
Access to Cisco Network Design Specialists
As a Certified Partner for Cisco, Progent offers help from authorized specialists with expertise in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
Application Specialists Consulting
Progent's core consulting services include system integration, Microsoft Exchange expertise, network security design, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support in specific business applications. Help available from the Application Experts Team includes:
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that fit the specific requirements of your company.
State of the Art Online Access Software
Protected online connectivity permits Progent's service experts to see exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise demand a costly onsite visit. State-of-the-art online access software and expert technicians together allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
Compatibility with Popular VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
Round-the-Clock Support for Maximum System Uptime
For small organizations with line-of-business applications, Progent can provide 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure maximum system uptime.
Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained small companies whose workers need instant access to a Help Desk Call Center with expert phone support and full escalation capability.
Benefits of Progent's Network Help for Small Offices in Grand Rapids
Progent's online technical help services enable your City# small company to have the benefits of timely, expert IT support without the cost of managing a full-time IT organization. Your network will derive added strategic worth by becoming more reliable, efficient, and secure. Benefits to your company include:
Seamless remote expansion of your on-site support resources
With most small businesses in Grand Rapids or anywhere in Michigan, local network service providers, whether made up of freelance consultants or a full-time maintenance staff, can take care of typical network issues. However, serious problems can strike when local support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your local service personnel. In these situations, Progent's on-call support professionals give you an easy, quick, and budget-friendly solution to supplement your local resources and to transfer valuable information to improve your capability to deal with future problems locally.
Less Reliance on Freelance Consultants
For network support, small offices commonly depend on independent freelance service providers. Although independent consultants carry less overhead than larger service organizations and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of backup help may force your business to go without assistance during an IT crisis. As your network expands, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve service experts to insure your network is always up and running.
Build a Solid Basis for Seamless Expansion
Small organizations often start with an IT system implemented on a modest budget. Without a strong infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. Such badly designed systems require proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure that can deliver the solid foundation to meet current business demands and ease future expansion.
Work with Solution Providers Rather Than Product Vendors
Small companies require advice and technical education to navigate through an ever more complicated maze of technology alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align IT consulting with the best needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking allow small businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over=stretched in-house resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the forefront of network service, performing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems quickly.
Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by every consultant to every client. The discipline of detailing and organizing service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MOM allows your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Emergency Support.
If your company network mixes Sun Solaris technology with Microsoft Windows, Progent can assist you to incorporate your servers into a unified network that permits all your OS platforms to run side by side for easy management, seamless information exchange, high dependability, enhanced performance, and strong security. Progent's Sun Solaris and Microsoft Windows integration support offerings feature network architecture configuration and service, consulting for Windows services for UNIX, remote network monitoring and administration, remote technical support and repair, in-person technical support, and help desk call center services.
Progent's Linux consulting services offer small and mid-size businesses and developers assistance with managing and maintaining Linux computers that operate with Microsoft-powered technology. Progent can give your organization contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of experience provides you with a convenient single consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications solution that allows Linux and Microsoft interoperability by integrating Windows with leading Linux platforms including RedHat, SUSE, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's UNIX family consulting services offer small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that run with Microsoft-based networks. Progent can give your organization contact with UNIX experts, consulting professionals qualified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of expertise provides you with an easy single source to help you create and manage a protected and reliable mixed-platform network and communications solution that allows UNIX and Microsoft interoperability by combining Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Progent offers network services for medium size companies who have 50 to 250 network clients. The mid-size company or work group has traditionally been an overlooked segment of the market for network consulting expertise. The overhead and service delivery practices of large outside support firms make them excessively costly for the typical mid-size company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an information network whose complexity and sophistication are frequently comparable to the information systems of far larger companies. Progent's service delivery model, which takes full advantage of online support, virtual office infrastructure and proactive network monitoring, dramatically lowers the network support costs of an SMB while offering the small company with enterprise-level service from certified, IT consultants knowledgeable in a wide range of midsized business technologies. If your medium size company or small business is looking for the quality of IT help needed by a mid-size office without paying big-company costs, call Progent.
Progent's Cisco-certified network engineers can help you to run Cisco's network management utilities alongside a selection of powerful third-party applications to create a comprehensive network management solution in order to keep your environment running smoothly, conserve limited resources, guard your data, recover rapidly from hardware breakdown or deliberate assaults, and allow you to add or reassign valuable resources intelligently and economically as your business evolves.
Progent's Virtual Help Desk services are a seamless extension of your in-house IT support organization. This can include high-end call center features such as a dedicated telephone number with customer-specific greeting. Progent will also rout calls directly to staff members who are specially set up and trained to support your needs. Also, Progent's Help Desk staff can manage trouble tickets from any client trouble ticket system for smooth integration with your internal support services organization. Benefits of Progent's Virtual Network Support Help Desk services include high-end Microsoft Help Desk expertise the minute you call, seamless expansion of your in-house support staff, front-line help for critical client issues, and per-minute billing.
Progent's E-Mail Guard is built on Postini's managed services, which utilize patented pass-through technology rather than the store-and-forward method for defending against spamming, email-borne viruses, Directory Harvesting Attacks, and DoA threats. Under Postini's system, email bound for your e-mail server is processed in real-time through Postini's protected Email Processing Center. Postini’s Connection Manager technology uses heuristic rules analysis to detect behavior patterns associated with Directory Harvest Attacks and instantly filters DHA messages. Postini's Content Filter then isolates spam and viruses from legitimate messages via a memory-resident procedure that takes mere milliseconds.
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with teammates who use Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to receive and send messages, examine the Exchange global address list, copy addresses, sync up calendars, and alert people to meetings with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also can provide customized onsite Entourage training.
Microsoft Great Plains allows you to expand and control your business better by delivering easy access to decision-driving data and a fast ROI. Microsoft Dynamics GP confers important business benefits including its ability to extend the reach of your company, manage your financials, automate financial operations, unify processes throughout your company, refine inventory control, enhance order accuracy, grow sales and shorten lead-time, and increase cash flow. Progent can help you set up and manage a reliable, secure server and communications foundation to support Great Plains, and can offer expert Microsoft Great Plains support professionals to make sure you reap the full benefits of your Microsoft Great Plains accounting.
