Immediate Remote Technical Support for Grand Rapids IT Networks
Immediate Phone Technical Support for Grand Rapids NetworksFor companies located in Grand Rapids or anywhere in the state of Michigan, Progent provides online technical support for information systems powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security design and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage because they possess the real-world background and are equipped with the advanced tools needed to solve most network problems rapidly. This lowers immediate expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting know-how is particularly important in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where fast repairs somehow end up as major invoices. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-tested methodologies which ensure the highest degree of efficiency for online consulting and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to link to your network without breaching system security.

Progent's sophisticated technical support reporting system stores extensive documentation of all service that Progent's clients have received. Progent's team consultants have the benefit of the records of all help rendered to each client by any Progent consultant. This archive of issues and resolutions is stored as a quickly retrievable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to come up with optimal solutions quickly.

Online technical services offered by Progent to customers in Grand Rapids and throughout the state of Michigan include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the money or time to create an internal Call Center but who want fast access to a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or improving your current organization, identifying or enhancing Call Center application software to handle the special needs of your corporation, or providing occasional online staff to work with your in-house Call Center resources during high-demand scenarios such as software migrations, major updates, or installing new applications.

    Progent's Help Desk team of veteran network experts provides your clients in Grand Rapids or anywhere in the state of Michigan quick access to a dependable technical support group with substantial experience providing phone support and online repair service for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a major driver of company performance, and Progent's goal is to solve and not simply record network problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering support and training in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To find out more on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Grand Rapids, or anywhere in the state of Michigan, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they cause downtime, remote monitoring can minimize stressful and costly information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or networks based on a mix of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with Windows, Apple Mac, or Linux computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Grand Rapids or anywhere in the state of Michigan, Progent's online computer support specialists are ready to provide professional and cost-effective system help the instant your organization requires it. More than 15 years of providing online tech support has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Grand Rapids organization works with a regular freelance consultant or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve unexpected network emergencies or particularly tough integration problems.

Features of Progent's Remote Network Support for Grand Rapids
Progent's online help, Internet-based repair, system security consulting, and system administration services offer businesses in Grand Rapids or throughout the state of Michigan unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your office world class network support while allowing you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Grand Rapids and is also ideal for networks in geographic areas of Michigan that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has access to a wide range of Microsoft support tools, service information, and continuing education.

  • By the Minute Billing to Minimize Costs
    Progent offers remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for online help and imposes no ongoing retainer for support services delivered during normal business hours. This keeps you from facing big bills for quick fixes.

  • Availability of Cisco Certified Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals who have expertise in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Experts Team
    Progent's core consulting services consist of technology integration, MS Exchange consulting, network security planning, and Help Desk outsourcing services. Progent's Experts Team can provide world-class consulting support for critical application areas. Help available from the Application Experts Group covers:
    Dynamics GP/Great Plains Consulting and Customization
    Microsoft Office Project Support
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Support
    SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle Management Support and Application Development
    MySQL DBA Services and Software Programming
    Apple Mac Support
    Amazon MWS Application Development

    By providing a convenient centralized source for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough IT solutions that match the specific requirements of your company.

  • Advanced Online Connectivity Software
    Protected online connectivity allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce quick fixes to issues that might otherwise demand an expensive personal service call. State-of-the-art remote connectivity tools and experienced technicians together allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.

  • Compatibility with Leading VPN Products
    Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.

  • 24x7 Support for High System Availability
    For companies with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed specifically for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with effective telephone support and full escalation capability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Family of Servers
    Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help per minute. Consequently, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every consultant to each client. The practice of detailing and organizing service records allows more effective service and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















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