Fast and Affordable Online Help for Grand Rapids IT Networks
Immediate Phone Support for Grand Rapids SystemsFor organizations located in Grand Rapids or anywhere in the state of Michigan, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated technology needed to solve most network issues rapidly. Efficient support reduces immediate expenses since service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor repairs somehow end up as large tabs. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and field-proven processes which ensure the maximum degree of efficiency for online engineering help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to access your company's environment without violating system security.

Progent's sophisticated technical support reporting system stores thorough records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support provided to each Progent customer by any engineer. This history of trouble tickets and repairs is organized as a quickly searchable proprietary knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit priority response from manufacturers' internal support staff so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.

Remote services offered by Progent to clients in Grand Rapids and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to complete major projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for businesses who don't have the resources to create an in-house Help Desk but who need quick response from a dependable Call Center with proficient telephone assistance as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless addition to your current Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle the toughest network challenges, or be ready in overflow circumstances when your ordinary resources are overwhelmed.

    Progent's Help Desk team of veteran network experts gives your clients in Grand Rapids or anywhere in the state of Michigan rapid communication with an efficient support resource with extensive background providing telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a key enabler of company performance, and Progent's policy is to fix rather than merely annotate network problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote professional engineering expertise and training in key business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom development, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Grand Rapids, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your network support is proactive and automated. By detecting looming problems before they grow into crashes, remote monitoring can ward off disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by a combination of operating systems.
How Your Grand Rapids Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Grand Rapids or anywhere in the state of Michigan, Progent's online computer support specialists can deliver professional and cost-effective system support whenever your organization requires it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Grand Rapids company relies on a regular independent consultant or employs a full time organization that can deal with ordinary network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to deal with sudden system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Offices in Grand Rapids
Progent's online network troubleshooting services allow your Grand Rapids organization to realize the advantages of immediate, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will derive added business worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    With most companies in Grand Rapids and throughout Michigan, local computer support providers, whether consisting of freelance consultants or an internal IT staff, can deal with the majority of technical problems. However, IT crises can strike when local resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual support personnel. In these situations, Progent's online support specialists offer an easy, quick, and affordable solution to supplement your local resources and to transfer useful knowledge to increase your capability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often rely on independent freelance service providers. While independent consultants have smaller overhead than big support companies and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your network grows, system downtime and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve support expertise to insure your network remains up and running.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an IT architecture implemented on a modest budget. Without a strong framework, slap-dash repairs can get piled onto a weak foundation. As a network grows, stability and expandability problems can impede the success of the business. Such poorly built systems require proper analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to meet vital business demands and ease future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller businesses require guidance and technical training to negotiate an increasingly complex array of product options capable of accelerating business growth and enhancing efficiency. They do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match IT consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, fine tuned support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Complete Family of Servers
    Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 integration, Windows 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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