Fast and Affordable Online Technical Support for Grand Rapids Computer Networks
Urgent Phone Help for Grand Rapids SystemsFor companies located in Grand Rapids or anywhere in the state of Michigan, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage because they possess the practical experience and have access to the sophisticated tools required to solve most information system issues rapidly. Efficient support lowers direct costs because service calls accumulate minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. Unlike many remote support companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick solutions somehow turn into big bills. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and proven methodologies which allow the highest degree of effectiveness for online consulting and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to access your company's system remotely without compromising corporate security.

Progent's powerful service reporting system includes thorough documentation for all service that Progent's clients have received. Progent's team consultants have access to the details of all help provided to each client by any consultant. This database of anomalies and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with important technology companies including Cisco and Microsoft make available other vast support databases and permit priority response from manufacturers' internal product engineers so Progent's online consulting experts are able to come up with the best resolutions promptly.

Remote support provided by Progent to clients in Grand Rapids and anywhere in the state of Michigan include:

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the money or time to assemble and manage an in-house Help Desk but who want quick communication with a dependable Help Desk with proficient phone support as well as the ability to escalate complex problems to advanced engineers.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Call Center software products to meet the particular demands of your company, or adding temporary phone support staff to work with your existing Call Center team to handle demanding scenarios like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your clients in Grand Rapids or anywhere in the state of Michigan fast communication with a large technical support resource with years of background delivering telephone-based support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a crucial contributor to company performance, and Progent's intent is to resolve instead of just track technical problems.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Excel. For more concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Grand Rapids, or anywhere in the state of Michigan, online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your business so that your computer support is proactive rather than reactive. By detecting emerging issues before they expand into crashes, remote monitoring can head off inconvenient and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or systems that incorporate a mix of OS platforms.
How Your Grand Rapids Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote support with Microsoft, Mac OS X, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Grand Rapids or throughout the state of Michigan, Progent's online computer support engineers are ready to provide expert and economical IT help the instant your company needs it. More than 15 years of delivering online repair services has led to Microsoft Gold status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to fix network problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Grand Rapids organization works with a local independent support technician or maintains an in-house organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the time or the expertise to resolve unexpected network crises or particularly challenging integration problems.

Features of Progent's Online Network Support for Grand Rapids
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services offer offices in Grand Rapids or anywhere in the state of Michigan unparalleled leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, at the forefront of network service, performing a wide variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT skills, but also a support engineer with field-tested methods for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every consultant to each customer. The practice of detailing and archiving support activity allows more efficient service and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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