Fast Remote Support for Grand Rapids Computer Systems
Fast Remote Consulting for Grand Rapids NetworksFor businesses located in Grand Rapids or anywhere in Michigan, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISSP-certified security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve the majority of network issues rapidly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate situations where quick fixes manage to turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and proven processes that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to link to your computer system without breaching system security.

Progent's advanced technical support database system maintains comprehensive histories for all support that Progent's clients have received. Progent's staff service personnel have access to the history of assistance delivered to every customer by any consultant. This database of problems and fixes is organized as a conveniently retrievable proprietary database that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support databases and permit quick response from vendors' internal support staff with the result that Progent's remote service experts can find the best solutions in the least time.

Online technical support services available from Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a line of low-cost, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. ProSight services address all critical facets of information technology such as email content filtering, security, backup/recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the resources to assemble and manage an internal Call Center but who require fast response from a dependable Help Desk Call Center with professional phone support plus the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless extension of your existing Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult network issues, or be available in hectic instances when your regular support engineers are swamped.

    Progent's Call Center team of veteran information technology experts provides your workers in Grand Rapids or anywhere in the state of Michigan fast communication with an efficient technical support resource with substantial background providing phone consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a key enabler of company success, and Progent's goal is to resolve rather than simply report IT issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To read additional information concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they expand into crashes, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft environments, or environments based on a combination of operating systems.
How Your Grand Rapids Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Grand Rapids or anywhere in the state of Michigan, Progent's online network support engineers are ready to deliver effective and economical IT support whenever your company requires it. Long experience providing remote tech support has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Grand Rapids business has a regular independent support technician or maintains an in-house organization that can handle typical network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to fix unexpected network emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Grand Rapids
Progent's online IT consulting services enable your Grand Rapids business to experience the benefits of timely, world-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    For most organizations in Grand Rapids and throughout Michigan, local computer service providers, whether consisting of independent consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, major troubles may spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local support people. In these instances, Progent's online support specialists give you an easy, fast, and economical way to augment your local help and to pass on valuable knowledge to improve your ability to resolve future problems locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller organizations often depend on independent freelance consultants. While freelance consultants have smaller overhead than big support firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of reserve help may force your company to wait for assistance during an emergency. As your business grows, network downtime and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system remains available.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically begin with an information system implemented on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled onto a weak foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such badly designed systems require proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture able to deliver the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical education to negotiate an increasingly complex maze of technology alternatives capable of promoting business growth and enhancing productivity. They do not need a network engineer who is attempting to sell a certain vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of IT background, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, in the trenches of network support, performing a broad range of IT tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for using computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be tempted to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to every customer. The discipline of documenting and archiving service records allows more effective support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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