Immediate Remote Consulting for Grand Rapids UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Grand Rapids or anywhere in Michigan, Progent offers support for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and business continuity planning.

Progent's online support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. This reduces immediate costs because solutions take up fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with incidental costs by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing policy for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where quick solutions somehow turn into large bills. Progent's skill at disposing of technical issues quickly results in your business spending less money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for online engineering help and repair for small and midsize company computer networks. Progent offers secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to link to your company's network remotely without violating system security.

Progent's powerful technical support database system stores comprehensive records of all service that Progent's customers have received. Progent's team engineers have access to the details of services delivered to every client by every Progent engineer. This history of trouble tickets and fixes is organized as a readily searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and formal relationships with important industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's remote service specialists can come up with optimal resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's remote support in Grand Rapids or anywhere in Michigan or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's online technical service engineers have advanced credentials in an extensive array of disciplines. This broad scope of IT skills allows Progent's engineers to manage virtually any crisis that may crop up in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, CCDA and CCDP.

To support companies with mixed-OS environments, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online support available from Progent to clients in Grand Rapids and throughout the state of Michigan include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote consulting services address a wide range of information technology such as system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older systems to current Windows or Linux solutions. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency online assistance for analyzing problems affecting UNIX/Linux systems powered by leading variants of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Consultants for Grand Rapids, MichiganThe Cisco CCIE certification is the top recognition for networking professionals, and indicates a consultant's networking skills at the master level. CCIEs can deal with the most stubborn challenges surrounding network design, deployment, maintenance, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness since their deep experience allows them to fix the most complex problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few service firms make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get urgent help for severe network infrastructure issues that are impacting worker efficiency but are outside the comfort zone of your ordinary IT support providers. Progent's Cisco CCIE consultants can connect to your computer system via advanced on-line troubleshooting tools in order to provide quick, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Expertise
    Windows Experts for Grand Rapids, MichiganProgent's Microsoft-certified remote service experts can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support engineers who can assist your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server design, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote PC desktop support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Certified Network Security Specialists for Grand Rapids, MichiganProgent's accredited CISM and CISSP security engineers can provide a range of security solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recuperate rapidly after a damaging breach. Security solutions offered by Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects that small businesses often need. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk support alternatives for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for smaller organizations who lack the resources to support an in-house Call Center but who want fast communication with a reliable Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a transparent addition to your current Help Desk team. Progent's Virtual Call Center can operate as an escalation resource to handle the toughest computer system issues, or be ready in overflow situations when your other resources are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or revamping your current one, evaluating or customizing Help Desk software products to meet the unique requirements of your business, or providing temporary phone support staff to reinforce your in-house Call Center team to handle unusually busy situations such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of experienced network experts offers your computer users in Grand Rapids or anywhere in the state of Michigan fast contact with a reliable network service group with years of experience providing telephone-based support and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a key driver of business success, and Progent's aim is to fix and not simply document IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and training in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To read additional information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac experts can promote the artistic aspect of Apple Mac computing by delivering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring services centered around Microsoft System Center Operations Manager 2007, customized by Progent to fit your environment so your IT support is proactive and automated. By uncovering potential problems before they cause crashes, automated monitoring can avoid stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or networks that support a mix of platforms.

How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple Mac networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.

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