Fast Phone Support for Grand Rapids UNIX or Linux NetworksFor small and midsize businesses in Grand Rapids or anywhere in the state of Michigan, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of network issues rapidly. This reduces immediate costs since solutions accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and distracted management.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the services that you receive. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at disposing of problems efficiently results in your business spending less money.

Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and field-proven processes that allow the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize company computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to connect to your company's environment remotely without breaching system security.

Progent's highly evolved service reporting system includes comprehensive histories for the service that Progent's clients have received. Progent's staff engineers have the benefit of the records of all help provided to each Progent client by any Progent engineer. This database of problems and repairs is stored as a readily searchable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote consulting specialists are able to arrive at the best resolutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Grand Rapids or anywhere in Michigan or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based network support engineers possess credentials in an extensive array of technologies. This breadth of technical skills enables Progent's engineers to address practically any crisis likely to crop up in a small or midsize business information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.

To help clients with multi-operating system environments, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Phone-based support provided by Progent to clients in Grand Rapids and anywhere in the state of Michigan include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of computer technology such as network architecture, email systems, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Grand Rapids, MichiganThe Cisco CCIE credential is the premier accreditation for networking engineers, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with the most complex challenges associated with network infrastructure design, installation, maintenance, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience allows them to find solutions for even the most complex problems rapidly. In many cases, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few service firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive immediate help for severe network problems that are impacting business efficiency but are outside the scope of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE consultants can interface to your network by means of sophisticated remote support tools to perform quick, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Authorized MS Windows Expertise
    Microsoft Windows Experts for Grand Rapids, MichiganProgent's Microsoft-qualified online support engineers offer network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of remote PC desktop support and troubleshooting services including Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Qualified Network Security Engineers for Grand Rapids, MichiganProgent's accredited CISM and CISSP network security consultants offer a range of security solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quickly following a damaging penetration. Security support services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; installing firewalls; building secure architectures for off-site and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract projects that small companies often need. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for small companies who don't have the money or time to support an internal Call Center but who want quick response from a reliable Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Call Center can act as an escalation alternative for complex network issues, or be available in overflow instances when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or improving your existing one, selecting or customizing Help Desk Call Center software products to address the special demands of your business, or providing occasional online staff to work with your internal Call Center team to handle demanding events such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals gives your clients in Grand Rapids or anywhere in the state of Michigan quick assistance from a dependable technical support resource with extensive background providing telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a solid enabler of business performance, and Progent's goal is to fix instead of merely annotate IT problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth engineering support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Word, and Excel. To find out more information on Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac consultants can nurture the imaginative facets of Mac environments by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, remote network monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your network maintenance is proactive and automated. By uncovering looming trouble spots before they expand into crashes, system monitoring can head off disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that incorporate multiple platforms.

How Your Grand Rapids Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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