Immediate Online Technical Support for Grand Rapids UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Grand Rapids or anywhere in the state of Michigan, Progent offers support for networks based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online support services represent excellent leverage due to the fact that they have the practical experience and the advanced technology to resolve most information system problems quickly. Efficient support lowers direct expenses since solutions require a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to typical online support companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid scenarios where quick repairs manage to end up as substantial tabs. Progent's penchant for solving problems quickly translates into your business conserving cash.

Progent's Online Support Tools
Over the years, Progent has refined an array of optimized tools and proven methodologies which allow the highest level of efficiency for remote help and repair for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity enables the consultants of Progent's online support team to interface to your system without violating network security.

Progent's advanced service database application stores comprehensive histories for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of assistance delivered to each Progent client by any engineer. This history of anomalies and repairs is stored as a quickly exploitable proprietary knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to other massive technical databases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to find the most efficient solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Grand Rapids or anywhere in Michigan or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's phone-based support professionals have credentials in a comprehensive array of technologies. This broad scope of capability permits Progent's engineers to address almost any emergency that may occur in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To help customers with multi-platform environments, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Remote services Offered by Progent to customers in Grand Rapids and anywhere in the state of Michigan include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and simplified administration, and migration from older systems to current Windows or Linux environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can offer emergency online assistance for diagnosing problems within UNIX/Linux systems based on leading variants of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Grand Rapids, MichiganThe Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs can deal with even the most complex issues encountered in network infrastructure design, integration, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and developing workarounds or identifying program patches. CCIEs provide exceptional cost-effectiveness because their broad experience permits them to fix the most difficult problems rapidly. In many cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few service providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get immediate help for severe network problems that are impacting worker efficiency but are beyond the scope of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your environment using advanced on-line support tools in order to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • Authorized Microsoft Windows Support
    MS Windows Support for Grand Rapids, MichiganProgent's Microsoft-qualified remote service engineers can deliver network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also offers a wide range of remote desktop consulting and support services such as Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified System Security Consultants for Grand Rapids, MichiganProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to recuperate rapidly after a damaging breach. Security services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting support to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine local resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
  • Call Center Services
    Progent's Call Center service options for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are intended for small organizations who lack the money or time to create an in-house Help Desk but who want quick access to a dependable Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and serves as a transparent supplement to your current Call Center organization. Progent's Virtual Call Center can act as an escalation alternative for the toughest computer system issues, or be ready in those circumstances when your ordinary service providers are too busy.

    Progent's Call Center consulting support can support you in building an effective new Help Desk or revamping your established organization, evaluating or modifying Help Desk Call Center software to address the unique needs of your corporation, or adding occasional phone support personnel to supplement your existing Help Desk Call Center resources during high-demand situations like software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network consultants provides your workers in Grand Rapids or anywhere in the state of Michigan fast assistance from a dependable support group with substantial background offering telephone-based consulting and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a solid contributor to company efficiency, and Progent's aim is to solve rather than just record network issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and training in special business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft applications including CRM, Project, Microsoft Office Word, and MS Office Excel. To read additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can nurture the artistic elements of Mac environments by offering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio or video or building an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent for your business so your computer support is proactive and automated. By anticipating potential issues before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of OS platforms.

How Your Grand Rapids Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.