UNIX and Linux Online Consulting for Grand Rapids Small Business IT Networks
For small businesses in Grand Rapids or anywhere in the state of Michigan, Progent provides round-the-clock online support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP-accredited security engineers to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers direct expenses since solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating network outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. In contrast to typical online service companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor fixes somehow turn into big tabs. Progent's penchant for handling problems efficiently translates into your business conserving money.
Progent's Online Service Tools
Over the years, Progent has refined a set of optimized tools and proven processes that promote the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's remote service group to connect to your company's system without breaching corporate security.
Progent's proprietary technical support database system maintains detailed records describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help rendered to every customer by any Progent consultant. This database of problems and fixes is organized as a readily retrievable proprietary database that permits Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and formal relationships with key industry leaders including Cisco and Microsoft make available other vast technical databases and to vendors' internal engineering staff so that Progent's online consulting experts can determine the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Computer Help from Progent
To initiate Progent's phone support in Grand Rapids or anywhere in Michigan or to find out more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have a critical need for IT help, go to Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's online support engineers offer certified skills in a comprehensive set of disciplines. This breadth of IT skills allows Progent's engineers to tackle practically any problem that may take place in a small company network. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
Online services Offered by Progent to customers in Grand Rapids and anywhere in the state of Michigan include:
UNIX, Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services address a broad range of information technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from older systems to MS Windows or Linux solutions. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent online help diagnosing problems affecting UNIX/Linux systems based on leading versions of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable issues associated with network infrastructure planning, installation, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent value because their deep experience permits them to fix even the most difficult problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone contact with a CCIE so you can get timely assistance for serious network infrastructure issues that are impacting business efficiency but are outside the scope of your ordinary network maintenance resources. Progent's CCIE consultants can connect to your network by means of state-of-the-art on-line support technology in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, VoIP phones and systems, Catalyst switches, plus VPN technology.
Certified Microsoft Windows Support Progent's Microsoft-qualified remote support experts can provide computer repair and consulting help for all Microsoft server and application products. Progent is a Microsoft Gold Partner consulting firm and can offer your company the help of consulting professionals who can show you how to deploy, troubleshoot and administer the extensive family of Microsoft Windows Servers including Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Portal Server, Project Server, and System Center Operations Manager 2007 and 2005.
CISM and CISSP Qualified System Security Experts Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recover quicky following a serious breach. Security solutions offered by Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on time. Progent's project-based online engineering services include:
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for small companies who lack the budget to create an in-house Help Desk but who require fast response from an efficient Help Desk Call Center with professional telephone support as well as the expertise to escalate the most challenging problems to high-level consultants.
Progent’s Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent addition to your current Help Desk organization. Progent's Virtual Call Center can operate as a an escalation resource to resolve complex computer system problems, or be available in those instances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your current organization, selecting or customizing Help Desk Call Center software to handle the special requirements of your business, or adding occasional online staff to supplement your in-house Help Desk Call Center resources during high-demand scenarios like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned information technology experts offers your customers in Grand Rapids or anywhere in the state of Michigan fast communication with an effective technical support resource with substantial experience offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to give the Help Desk the reputation as a key enabler of business productivity, and Progent's intent is to resolve rather than just document IT issues.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers online advanced engineering support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To find out more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the imaginative components of Apple Mac systems by offering remote help services and training in imaging, sound, and video. Progent's consultants can provide expertise in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring support powered by Microsoft Operations Manage (MOM), adapted by Progent to fit your environment so your network support is proactive and automated. By detecting looming issues before they evolve into network outages, system monitoring can minimize disruptive and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or environments powered by multiple platforms.
How Your Grand Rapids Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple Mac computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or email information@progent.com.
Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, at the forefront of IT support, executing a broad variety of technical projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This means that you get not only expert technical skills, but also a consultant with proven approaches for using computer knowledge to fix actual network problems efficiently.
Progent’s IT outsourcing packages offer economical network consulting for small organizations. Whether it includes designing network architecture, creating an in-house Help Desk or outsourcing a one, rolling out an updated e-mail system, monitoring your system, or building an on-line eCommerce application, outsourcing your IT engineering services can contain costs and eliminate risks, permitting IT service budgets to grow in a more linear and manageable fashion than is feasible by building up a large, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available network foundation for your critical business software powered by Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.
Progent's CISM-certified security staff can show you how to protect your Mac environment through professional services including performing security tests, clean up after virus and worm penetrations, configuring firewalls, implementing secure off-site and mobile connectivity, deploying automated software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security plan adapted for the specific goals of your business information system.
Progent offers clients access to engineers who have been awarded some of the computer industry's most prestigious certifications. Progent thinks that customers deserve to know that their IT service providers have accredited testing plus broad practical backgrounds so that Progent's customers can engage Progent's service with confidence. In many cases, vendor credentials like the Cisco Certified Internetwork Experts confers privileges for substantially better vendor support than is offered to uncertified consultants, allowing Progent to deliver clients a better class of computer support. In addition, recognized credentials such as CISM or CISSP for IT security can aid enterprise customers to show compliance with regulatory demands by using the services of recognized IT professionals.
Even if your company has a small computer services staff and a modest technology budget, your information system can still have the same high availability and performance that once needed a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-certified IT professionals, the most recent network management software for 24x7 monitoring and alerts, and economical support packages such as a help desk call center to keep your mission-critical business applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and application monitoring to reduce service costs, fix trouble spots quickly, and anticipate issues before they degrade network productivity. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent supports Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small company systems enterprise-class availability, security and performance.
Progent’s Cisco-certified network experts provide experienced PIX Firewall consulting services covering design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector threat security, and safe access services. Extending from small, plug-and-play desktop devices for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, performance and reliability for business environments of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPSec VPN networking, intelligent networking services, and flexible administrative solutions. Progent’s Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
The CISA accreditation is an important achievement that signifies expertise in information system security auditing. Accredited by the American National Standards Institute, the CISA credential requires that consultants pass an extensive examination administered by the ISACA international professional group. Progent can provide the expertise of a CISA-certified security consultant able to assist companies in the fields of information systems audit services, information technology enforcement, systems and architecture ROI, IT service delivery, safeguarding of information resources, and disaster recovery planning.
Progent’s Microsoft-certified experts can provide small and medium sized companies IT consulting, support, and repair services for SharePoint Portal Server (SPS). SharePoint is an enterprise portal solution for efficiently connecting people, teams and data. Microsoft SharePoint provides a central location for your workers or clients to access, organize, distribute and interact with useful data, documents, and software and to communicate with other people. SharePoint Portal Server allows quicker and better decisions, more effective sharing across teams and more economical business practices. The main objective of SPS is to bring together, in a productive way, all of the diverse sources of information accessible inside and without an organization. Windows SharePoint Services join workers, customers, workgroups and major tasks with the knowledge they’ve created in a way that makes data convenient to find, retrieve and apply.
For small and midsize company IT systems, administering and coordinating virus defense with business continuity plus the preparartion for restoring vital systems after a serious breach demands a continual struggle that entails a variety of tools, procedures, and policies. Progent’s CISM and ISSAP certified security experts can help you with network security and virus defense in several areas, from security audits to creating a complete security plan. Progent’s security support offerings include affordable per hour or contract service to show customers how to set up and maintain secure small company IT networks based on Windows and Cisco technology. Progent offers expertise for information security products from all major security defense vendors including Cisco Firewall, Computer Associates, Netscreen, Checkpoint, Trend Micro, Sonicwall, Neoteris, Ingate, and Watchguard. Progent’s computer security consulting specialists can provide expertise in physical security, mobile security, operational security, server security, applications development security, security architecture, security administration, security design, security assessment, and system security testing. Progent can also help with telecom, network and Internet security, access permission technology and processes, disaster recovery planning, information backup, and encryption.
Progent provides the help of Microsoft and Cisco-qualified IT consulting professionals to offer clients affordable alternatives to help companies maximize the benefits of Microsoft and Cisco technology. For networks that range from remote offices to nationwide enterprises, Progent's network engineers can help you enhance your network's e-mail infrastructure, security, reliability, performance, and system management.
Progent's Microsoft-certified consultants have more than 1o years of background providing email, digital messaging, and e-mail-telephony integration support for small businesses and big corporations. Progent offers economical Microsoft Exchange 2003 Server support to strengthen email and virus security, configure high availability email systems, and implement off-site and wireless email access. Progent’s Exchange support services can assist you in planning and carrying out a migration from a legacy SMPT server or older Microsoft Email package such as Exchange 5.5 to Exchange 2003 Server. Progent also provides XP and Vista client-side Microsoft Email support for Exchange and Outlook and can show you how to configure Microsoft Outlook 2003 and Microsoft Outlook XP. For e-mail virus protection and spam filtering, Progent offers expertise with Postini's filtering technology as well as Trend Micro Scanmail. Progent is a certified Postini Managed Service Provider. As a Postini partner, Progent can help small organizations benefit from Postini’s corporate-class spam blocking technology.
For small businesses in Grand Rapids or anywhere in the state of Michigan, Progent provides round-the-clock online support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP-accredited security engineers to handle high-level security architecture and diagnostic jobs.
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable issues associated with network infrastructure planning, installation, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent value because their deep experience permits them to fix even the most difficult problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes.
Progent's Microsoft-qualified remote support experts can provide computer repair and consulting help for all Microsoft server and application products. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recover quicky following a serious breach. Security solutions offered by Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
