Urgent Remote Help for Grand Rapids UNIX or Linux NetworksFor small and midsize businesses in Grand Rapids or anywhere in the state of Michigan, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's remote support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces immediate expenses since solutions require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.

Progent's billing policy for online support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the services that you receive. Unlike many online support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for solving problems efficiently results in your company conserving cash.

Progent's Remote Service Tools
Over time, Progent has developed a set of optimized tools and proven processes that allow the maximum degree of efficiency for online consulting and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to interface to your system remotely without breaching system security.

Progent's powerful customer support reporting system maintains thorough records describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of services rendered to each Progent client by any Progent engineer. This history of anomalies and responses is organized as a readily searchable support knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can determine optimal solutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Grand Rapids or anywhere in Michigan or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's online network support experts offer certified skills in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's engineers to manage almost any problem likely to crop up in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support businesses with multi-platform networks, Progent also offers the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Phone-based technical services Offered by Progent to small businesses in Grand Rapids and anywhere in the state of Michigan include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can offer urgent phone-based help for analyzing problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Grand Rapids, MichiganThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to deal with even the most difficult issues surrounding network design, installation, management, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating software patches. Cisco CCIEs offer excellent value since their deep expertise enables them to resolve the most complex problems quickly. In common instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support firms make CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate help for serious network problems that are lowering business productivity but are not within the scope of your ordinary computer maintenance providers. Progent's CCIE engineers can communicate with your environment using sophisticated remote support technology to provide fast, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Certified Windows Support
    Windows Expertise for Grand Rapids, MichiganProgent's Microsoft-certified online service professionals offer computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2013 design, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 migration and programming and SQL Server 2017 Linux integration consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of remote desktop support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified Network Security Engineers for Grand Rapids, MichiganProgent's qualified CISM and CISSP security engineers can provide a range of security services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recuperate quickly after a serious penetration. Security support services available from Progent include: thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile access; defending your email infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses often need. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for smaller companies who lack the money or time to support an internal Help Desk but who want fast response from a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can operate as an escalation option for the most difficult computer system problems, or be available in hectic situations when your other support engineers are too busy.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or improving your established one, selecting or modifying Call Center software to meet the unique needs of your company, or providing occasional online personnel to reinforce your existing Help Desk resources to handle high-demand events like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your computer users in Grand Rapids or anywhere in the state of Michigan quick communication with an efficient support resource with years of background providing phone help and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a major enabler of business success, and Progent's goal is to solve and not just document technical problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced consulting expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, MS Office Project, MS Office Word, and Microsoft Excel. To read additional information on Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can nurture the imaginative components of Apple Mac computing by providing remote consulting services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or configuring an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your network support is proactive rather than reactive. By spotting potential trouble spots before they evolve into network outages, automated monitoring can ward off inconvenient and costly network failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks based on a combination of OS platforms.

How Your Grand Rapids Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

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