Immediate Online Technical Support for Grand Rapids UNIX or Linux NetworksFor small businesses in Grand Rapids or anywhere in the state of Michigan, Progent provides support for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support services offer excellent leverage because they have the practical experience and the advanced tools to solve most network issues quickly. Efficient support lowers immediate costs since service calls take up a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing model for online help is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where fast fixes somehow turn into large invoices. Progent's skill at solving problems efficiently translates into your company conserving cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and field-proven methodologies that allow the maximum degree of effectiveness for remote consulting and repair for small company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to connect to your computer system without compromising corporate security.

Progent's powerful technical support database application stores comprehensive records for the support that Progent's customers have received. Progent's staff engineers have access to the details of all help provided to every Progent customer by every Progent consultant. This database of anomalies and solutions is structured as an easily accessible proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and formal partnerships with key vendors including Cisco and Microsoft permit access to other massive support knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can find optimal solutions promptly.

Get Online UNIX/Linux, Solaris, or Mac OS X Network Help from Progent
To access Progent's remote support in Grand Rapids or anywhere in Michigan or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online support experts have certified skills in an extensive set of technologies. This breadth of capability allows Progent's consultants to address almost any problem likely to occur in a small business network. Certifications awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support businesses with mixed-platform networks, Progent also provides the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP specialists, and ISSAP engineers.

Remote technical services Offered by Progent to customers in Grand Rapids and anywhere in the state of Michigan include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a broad spectrum of information technology including network architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from older applications to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for analyzing problems within UNIX/Linux networks based on leading variants of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Engineers for Grand Rapids, MichiganThe Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs can resolve the most complex challenges encountered in network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating software updates. CCIEs offer excellent cost-effectiveness because their broad expertise allows them to solve the most difficult problems rapidly. In many cases, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Few support providers make CCIEs available to help small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive timely support for serious network issues that are lowering business efficiency but are not within the experience of your regular computer maintenance personnel. Progent's Cisco CCIE support experts can connect to your environment via advanced remote troubleshooting tools in order to perform quick, safe, and economical diagnosis and remediation. Progent's CCIEs can provide assistance with all of Cisco's industry-leading selection of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Authorized MS Windows Expertise
    Windows Experts for Grand Rapids, MichiganProgent's Microsoft-certified remote support professionals can provide network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad array of online PC desktop support including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Qualified System Security Consultants for Grand Rapids, MichiganProgent's certified CISSP, ISSAP, and CISM security consultants offer a variety of security solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover quickly after a serious breach. Security services available from Progent cover in depth network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile access; defending your email system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects that small companies often need. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for small businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require fast communication with an effective Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a seamless supplement to your existing Call Center organization. Progent's Virtual Help Desk can serve as an escalation resource to handle the toughest technical challenges, or be available in overflow instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or revamping your current organization, selecting or enhancing Help Desk software to handle the unique demands of your business, or adding temporary online personnel to work with your existing Help Desk Call Center group to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced network professionals offers your workers in Grand Rapids or anywhere in the state of Michigan instant access to a reliable support group with substantial experience delivering telephone-based consulting and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a major driver of business efficiency, and Progent's intent is to resolve instead of merely track technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced engineering expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft applications including CRM, Project, Word, and Excel. To find out additional information concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the imaginative elements of Apple Mac computing by delivering remote help services and education in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio or video or configuring an audio/video production lab.

    Remote Network Monitoring Support
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, remote computer system monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By uncovering possible problems before they expand into full-scale emergencies, proactive monitoring can ward off stressful and costly service breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or networks that incorporate a mix of operating systems.

How Your Grand Rapids Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.

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