Fast Phone Consulting for Grand Rapids UNIX or Linux NetworksFor small and midsize businesses located in Grand Rapids or anywhere in Michigan, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.

Progent's remote support engineers offer excellent leverage because they have the practical experience and the advanced tools to resolve the majority of network issues rapidly. Efficient support reduces direct costs since service calls require fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many online support firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for billing prevent situations where quick repairs manage to end up as large invoices. Progent's skill at disposing of technical issues quickly translates into your business conserving cash.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies which promote the maximum degree of efficiency for online consulting and repair for small and midsize business information systems. Progent offers protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to communicate with your company's system remotely without violating system security.

Progent's advanced technical support database system includes detailed documentation describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of support provided to each client by every Progent engineer. This history of anomalies and solutions is stored as an easily searchable proprietary database that permits Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft permit access to additional extensive support databases and permit quick access to vendors' internal engineering staff so Progent's online service experts are able to find the best solutions in the least time.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Grand Rapids or anywhere in Michigan or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's remote consulting engineers possess advanced credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's engineers to resolve practically any emergency likely to crop up in a small business information system. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.

To support clients with mixed-operating system networks, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to companies in Grand Rapids and throughout the state of Michigan include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad spectrum of information technology including network architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from legacy systems to current Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent online help for resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Grand Rapids, MichiganThe Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and validates a consultant's technical knowledge at the expert level. CCIEs know how to handle even the most complex problems encountered in network planning, integration, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness since their broad expertise permits them to fix the most complex problems quickly. In typical cases, less experienced engineers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Few support providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick phone access to a CCIE so you can receive urgent assistance for serious network infrastructure problems that are lowering business efficiency but are beyond the experience of your local IT maintenance resources. Progent's CCIE engineers can interface to your environment by means of the latest remote troubleshooting tools in order to perform fast, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Expertise
    Windows Support for Grand Rapids, MichiganProgent's Microsoft-qualified remote support experts can deliver computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 development, Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide array of online desktop services such as Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Qualified System Security Specialists for Grand Rapids, MichiganProgent's certified CISM and CISSP security consultants can provide a variety of security solutions to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover rapidly after a damaging penetration. Security solutions available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile access; defending your messaging system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects that small companies often request. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete major projects economically and on schedule. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller companies who lack the budget to assemble and manage an in-house Help Desk but who need quick response from a dependable Help Desk Call Center with professional phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless addition to your current Help Desk resources. Progent's Virtual Call Center can serve as an escalation resource for the toughest technical problems, or be available in overflow circumstances when your other resources are too busy.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Call Center or revamping your current one, evaluating or enhancing Help Desk Call Center application software to meet the unique demands of your corporation, or providing temporary online staff to reinforce your in-house Call Center group during high-demand situations like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk team of seasoned network professionals gives your customers in Grand Rapids or anywhere in the state of Michigan rapid access to a reliable technical support group with substantial experience providing telephone-based support and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a solid contributor to business efficiency, and Progent's intent is to fix instead of just track network issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team offers remote advanced engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Excel. To find out additional information on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac experts can nurture the imaginative aspect of Mac computing by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or building an audio/video production studio.

    Online Network and Server Monitoring Support
    Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, online computer system monitoring support centered around MS Operations Manager network monitoring, customized by Progent to fit your environment so your computer support is proactive and automated. By uncovering emerging problems before they evolve into downtime, automated monitoring can minimize inconvenient and expensive information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by a variety of operating systems.

How Your Grand Rapids Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.















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