Fast Online Technical Support for Grand Rapids UNIX, Linux, or Sun Solaris SystemsFor small businesses in Grand Rapids or anywhere in the state of Michigan, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's remote support engineers offer excellent value because they have the practical background and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces direct expenses since service calls accumulate fewer billable minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing model for online support is structured to maximize the impact of your network support investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to many remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast repairs manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently translates into your business spending less money.

Progent's Online Service Technologies
Over the years, Progent has developed an array of customized tools and field-proven methodologies that allow the highest level of effectiveness for remote engineering help and repair for small business computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to communicate with your system remotely without compromising network security.

Progent's powerful service reporting application includes comprehensive documentation describing the service that Progent's clients have received. Progent's authorized service personnel have access to the records of services rendered to every customer by every Progent engineer. This database of anomalies and fixes is structured as a quickly exploitable internal knowledge base that allows Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote service experts can determine the best resolutions promptly.

Get Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To access Progent's remote support in Grand Rapids or anywhere in Michigan or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's online consulting professionals offer credentials in an extensive array of products and technologies. This wide range of technical skills permits Progent's consultants to handle practically any emergency likely to crop up in a small or midsize company information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To support businesses with multi-platform environments, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP specialists, and ISSAP engineers.

Online technical services Offered by Progent to clients in Grand Rapids and throughout the state of Michigan include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services address a broad array of computer technology such as system architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified management, and migration from legacy systems to the latest Windows or Linux solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for troubleshooting problems within UNIX/Linux networks powered by leading variants of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco Engineers for Grand Rapids, MichiganThe Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and indicates an individual's networking knowledge at the master level. CCIEs know how to deal with even the most complex problems occurring in network infrastructure planning, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or locating software updates. CCIEs are an exceptional value since their broad expertise enables them to fix the most difficult problems quickly. In many cases, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few service organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so you can receive immediate support for complex network problems that are impacting worker productivity but are not within the experience of your local computer service providers. Progent's CCIE support experts can tie into your network via advanced remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Certified MS Windows Experts
    Windows Expertise for Grand Rapids, MichiganProgent's Microsoft-qualified online support engineers can deliver computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the expertise of support engineers who can help your company with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide range of online PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Qualified System Security Experts for Grand Rapids, MichiganProgent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of security services to bolster the defenses of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to clean up quickly following a damaging breach. Security solutions offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; installing firewalls; establishing secure architectures for off-site and mobile access; protecting your email system from spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract projects that small businesses often request. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:
  • Call Center Support
    Progent's Call Center service options for small companies with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who lack the budget to support an in-house Help Desk Call Center but who want quick response from a dependable Help Desk Call Center with proficient phone support as well as the available expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a transparent supplement to your existing Help Desk team. Progent's Virtual Call Center can act as an escalation alternative to resolve complex computer system issues, or be ready in overflow instances when your other resources are overwhelmed.

    Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your established one, evaluating or modifying Call Center application software to meet the particular needs of your corporation, or adding temporary online staff to supplement your internal Call Center resources during unusually busy scenarios such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology experts provides your customers in Grand Rapids or anywhere in the state of Michigan instant access to a reliable technical support resource with years of experience delivering telephone-based help and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a crucial enabler of business efficiency, and Progent's intent is to fix instead of just document technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers remote advanced engineering support and training in special application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the artistic components of Macintosh computing by delivering remote help services and education in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio or video or establishing an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, online network monitoring services centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your IT support is proactive and automated. By anticipating emerging problems before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and costly service crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows networks, or systems powered by a mix of platforms.

How Your Grand Rapids Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.

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