Fast Remote Consulting for Grand Rapids UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Grand Rapids or anywhere in Michigan, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online support services represent exceptional value because they have the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by reducing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive workers, and de-focused management.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many remote support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing prevent situations where fast fixes manage to turn into major tabs. Progent's skill at disposing of problems quickly results in your company saving cash.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize company computer networks. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's environment without compromising corporate security.

Progent's highly evolved customer support database system stores detailed histories of the service that Progent's clients have received. Progent's staff engineers have access to the details of services provided to each Progent customer by every consultant. This database of issues and resolutions is stored as an easily accessible support database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and formal relationships with key technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists can find the most efficient resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's phone support in Grand Rapids or anywhere in Michigan or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's phone-based technical support engineers possess advanced credentials in a comprehensive array of disciplines. This breadth of technical skills permits Progent's engineers to resolve almost any emergency likely to take place in a small or midsize business network. Certificates held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support customers with mixed-platform environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Online support services provided by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a broad range of computer technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and migration from legacy applications to current Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can provide urgent online help for diagnosing problems affecting UNIX/Linux systems powered by leading versions of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Consultants for Grand Rapids, MichiganThe Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most difficult challenges surrounding network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer excellent value since their broad experience permits them to solve the most complex problems rapidly. In many cases, less qualified consultants can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Few service organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get timely help for complex network problems that are hurting business productivity but are not within the comfort zone of your regular computer maintenance personnel. Progent's Cisco CCIE engineers can interface to your network by means of sophisticated remote support technology in order to perform efficient, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Expertise
    MS Windows Support for Grand Rapids, MichiganProgent's Microsoft-qualified remote support professionals can deliver computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the expertise of support professionals who can assist your company with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server development, Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Qualified Network Security Professionals for Grand Rapids, MichiganProgent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your business to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are ideal for small businesses who lack the resources to create an internal Help Desk Call Center but who need fast response from an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a transparent reinforcement of your established Call Center resources. Progent's Virtual Help Desk Call Center can act as an escalation option for the most difficult network issues, or be ready in hectic instances when your regular support engineers are overwhelmed.

    Progent's Help Desk consulting services can aid you in building an effective new Call Center or enhancing your existing one, evaluating or enhancing Help Desk software to address the special requirements of your business, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center resources during high-demand situations like software migrations, mass updates, or installing new business software.

    Progent's Call Center team of seasoned information technology consultants offers your computer users in Grand Rapids or anywhere in the state of Michigan fast contact with an efficient support resource with extensive background providing phone consulting and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a significant contributor to business productivity, and Progent's intent is to solve instead of simply record technical problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional consulting support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To read more about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac experts can nurture the artistic aspect of Mac systems by delivering remote help support and training in graphics, audio, and video. Progent's consultants can provide assistance in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, remote network and server monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent for your business so your network support is proactive rather than reactive. By anticipating possible trouble spots before they result in full-scale emergencies, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft environments, or systems that incorporate a variety of platforms.

How Your Grand Rapids Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.















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