UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for
Grand Rapids Small Company Networks
For small and midsize companies in Grand Rapids or anywhere in Michigan, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's online support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve the majority of information system issues quickly. This reduces direct costs because solutions take up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing model for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where quick fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues quickly results in your business conserving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies which allow the maximum level of efficiency for online consulting and repair for small and midsize company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's computer system remotely without compromising corporate security.
Progent's powerful service database system keeps detailed histories describing the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of services rendered to every Progent customer by any consultant. This database of trouble tickets and solutions is organized as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's online service specialists are able to find the best solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone services in Grand Rapids or anywhere in Michigan or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote consulting engineers possess credentials in an extensive set of disciplines. This breadth of IT skills enables Progent's consultants to resolve virtually any problem that may crop up in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
To help companies with mixed-platform environments, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP experts, and ISSAP consultants.
Online services Offered by Progent to customers in Grand Rapids and throughout the state of Michigan include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services address a broad spectrum of information technology including system infrastructure, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy management, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help for analyzing problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most complex issues encountered in network design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to find solutions for even the most intractable problems quickly. In common instances, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make CCIEs available to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can receive timely assistance for complex network issues that are lowering worker efficiency but are beyond the scope of your regular computer service resources. Progent's Cisco CCIE engineers can communicate with your computer system via advanced remote troubleshooting technology in order to perform fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of remote desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up quickly after a damaging breach. Security solutions offered by Progent cover in depth network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; installing firewalls; designing secure mechanisms for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses frequently need. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Grand Rapids Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are a convenient solution for small companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who want quick access to a dependable Call Center with proficient phone assistance as well as the available expertise to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is intended for larger companies and serves as a seamless extension of your existing Call Center team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative for the most difficult network issues, or be available in overflow situations when your regular resources are too busy.
Progent's Help Desk consulting support can support you in building an effective new Call Center or enhancing your established one, selecting or customizing Call Center software products to meet the special needs of your corporation, or providing occasional online staff to supplement your in-house Call Center resources to handle high-demand situations such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran information technology experts gives your customers in Grand Rapids or anywhere in the state of Michigan instant contact with a large technical support resource with extensive background offering telephone-based support and online repair service for computer environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a major enabler of business productivity, and Progent's target is to fix instead of just track IT problems.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers online advanced consulting support and training in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information concerning Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can promote the creative elements of Apple Mac systems by offering remote help services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, remote monitoring can head off stressful and expensive information system failures. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Windows environments, or environments that support a combination of platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
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