Fast Online Help for Grand Rapids Computer Networks
Fast Online Technical Support for Grand Rapids NetworksFor businesses in Grand Rapids or anywhere in Michigan, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and diagnostic issues.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and have access to the advanced technology required to resolve most network issues rapidly. Efficient support lowers direct costs because service calls use up minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly valuable in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you are billed only for the services that you receive. Unlike typical remote service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs somehow end up as large invoices. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and proven processes which promote the maximum degree of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to interface to your environment remotely without compromising network security.

Progent's proven service database system stores extensive documentation describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance provided to each Progent customer by every engineer. This history of issues and resolutions is stored as a quickly retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft open up additional vast technical support databases and permit priority access to vendors' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal solutions quickly.

Remote services available from Progent to businesses in Grand Rapids and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the budget to create an internal Help Desk Call Center but who require quick communication with an efficient Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting services can guide you in building an effective new Call Center or revamping your current one, identifying or customizing Help Desk software to address the special requirements of your business, or providing temporary online staff to supplement your internal Call Center resources during unusually busy scenarios like software migrations, major updates, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology consultants gives your customers in Grand Rapids or anywhere in the state of Michigan quick contact with an efficient network service resource with extensive background providing phone help and online diagnostics for networks powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a major driver of company productivity, and Progent's aim is to solve rather than merely track network issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications including CRM, MS Office Project, Word, and MS Excel. To read more information about Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Grand Rapids, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so that your network support is proactive rather than reactive. By anticipating possible trouble spots before they result in downtime, automated monitoring can head off disruptive and costly service failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows systems, or networks powered by multiple operating systems.
How Your Grand Rapids Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support specialists can provide professional and affordable IT support whenever your organization requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Grand Rapids office works with a local freelance support technician or maintains an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to solve sudden network crises or especially tough integration projects.

Details of Progent's Online Network Support for Grand Rapids
Progent's phone support, remote troubleshooting, network security consulting, and system management services give companies in Grand Rapids or throughout the state of Michigan unparalleled leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the cost and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Grand Rapids and is also ideal for networks in geographic regions of Michigan that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, service information, and on-going training.

  • Per Minute Rates to Reduce Expenses
    Progent offers online support on a per-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for online service and asks for no periodic subscription fee for services provided during regular business hours. This saves you from paying big bills for quick repairs.

  • Access to Cisco Network Architecture Professionals
    Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.

  • Application Experts Team
    Progent's core support services consist of system integration, MS Exchange expertise, system security design, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Help offered by the Application Experts Team covers:
    Dynamics GP Support and Customization
    MS Project Training
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL 2016 Software Development and SQL Server 2014 Application Programming and Debugging
    Oracle DBA Services and Software Programming
    MySQL Project Management and Application Development
    Mac Consulting
    Amazon Marketplace Web Service Application Development

    By providing a full service one-stop source for IT generalists and specialists, Progent can tailor timely, affordable, and comprehensive information technology solutions that match the unique requirements of your business.

  • Advanced Remote Access Tools
    Secure remote connectivity allows Progent's support experts to see precisely what your users see. This makes it easier to produce fast fixes to problems that could otherwise require a costly personal service call. State-of-the-art online access tools and experienced technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and automated system analysis.

  • Compatibility with Leading VPN Products
    Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24x7 Service for Maximum Network Availability
    For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are intended especially for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, in the trenches of network service, executing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for using computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services provided during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to each customer. The practice of detailing and archiving support records allows more efficient service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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