Immediate Remote Support for Grand Rapids Information Networks
Fast Online Technical Support for Grand Rapids SystemsFor businesses located in Grand Rapids or anywhere in Michigan, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves even more with incidental expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where fast solutions somehow turn into large invoices. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the highest degree of effectiveness for online consulting and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to connect to your environment without violating corporate security.

Progent's powerful technical support database application keeps extensive documentation describing all support that Progent's customers have been provided. Progent's staff consultants have access to the details of support provided to every client by any Progent consultant. This archive of anomalies and resolutions is stored as a conveniently exploitable internal knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and formal partnerships with key industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can determine the best resolutions in the least time.

Online support services provided by Progent to customers in Grand Rapids and anywhere in the state of Michigan include:

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:
  • Call Center Services
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the budget to support an in-house Help Desk Call Center but who need fast communication with a dependable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless extension of your current Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult computer system problems, or be available in hectic instances when your other resources are swamped.

    Progent's Help Desk staff of seasoned information technology consultants offers your computer users in Grand Rapids or anywhere in the state of Michigan rapid communication with an effective technical support group with years of background offering phone help and remote diagnostics for IT systems powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a key enabler of company performance, and Progent's goal is to solve and not just annotate IT problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced engineering expertise and education in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Excel. To find out more on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like IPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services managed cloud backup.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Grand Rapids, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so that your IT support is proactive rather than reactive. By detecting looming trouble spots before they expand into network outages, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or systems based on a variety of operating systems.
How Your Grand Rapids Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote support with Windows, Apple Mac, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Grand Rapids or throughout the state of Michigan, Progent's phone-based network support engineers are ready to provide effective and affordable system support the instant your business has to have it. More than 15 years of providing online repair services has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Grand Rapids office deals with a local independent support technician or employs an in-house organization that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the time or the expertise to handle sudden system crises or especially challenging integration problems.

Benefits of Progent's IT Support for Companies in Grand Rapids
Progent's online support services allow your Grand Rapids business to have the benefits of timely, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    For most organizations in Grand Rapids and throughout Michigan, nearby network support resources, whether made up of freelance consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, serious problems might strike when local support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online support professionals provide an easy, quick, and affordable solution to augment your local resources and to transfer useful knowledge to increase your ability to handle downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller companies often depend on individual freelance consultants. While freelance consultants have smaller overhead than big consulting companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup help may force your company to wait for help during an emergency. As your network grows, system downtime and trouble with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often start with an information system implemented on a modest budget. Without a robust infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These badly designed systems need careful analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure able to offer the stable foundation to handle current business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses need advice and technical education to negotiate an ever more complicated maze of technology alternatives capable of accelerating business growth and improving efficiency. They do not need a computer consultant who is attempting to sell a certain vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match technical expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT knowledge, refined support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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