Immediate Remote Support for Grand Rapids Information Networks
Fast Online Technical Support for Grand Rapids SystemsFor businesses located in Grand Rapids or anywhere in Michigan, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves even more with incidental expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where fast solutions somehow turn into large invoices. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the highest degree of effectiveness for online consulting and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to connect to your environment without violating corporate security.

Progent's powerful technical support database application keeps extensive documentation describing all support that Progent's customers have been provided. Progent's staff consultants have access to the details of support provided to every client by any Progent consultant. This archive of anomalies and resolutions is stored as a conveniently exploitable internal knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and formal partnerships with key industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can determine the best resolutions in the least time.

Online support services provided by Progent to customers in Grand Rapids and anywhere in the state of Michigan include:

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:
  • Call Center Services
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the budget to support an in-house Help Desk Call Center but who need fast communication with a dependable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless extension of your current Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult computer system problems, or be available in hectic instances when your other resources are swamped.

    Progent's Help Desk staff of seasoned information technology consultants offers your computer users in Grand Rapids or anywhere in the state of Michigan rapid communication with an effective technical support group with years of background offering phone help and remote diagnostics for IT systems powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a key enabler of company performance, and Progent's goal is to solve and not just annotate IT problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced engineering expertise and education in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Excel. To find out more on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Grand Rapids, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your IT support is proactive rather than reactive. By detecting possible issues before they result in full-scale emergencies, system monitoring can minimize inconvenient and costly service crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows environments, or networks that incorporate a variety of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based computer support specialists are ready to provide expert and economical IT help the moment your business needs it. More than a decade of offering online repair services has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Grand Rapids company deals with a local freelance support technician or maintains an in-house organization that can handle day-to-day network issues, Progentís Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to deal with unexpected network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Grand Rapids
Progent's online network troubleshooting services enable your Grand Rapids organization to enjoy the advantages of timely, expert IT support without the expense of managing a full-time IT staff. Your network will acquire greater business value by becoming more available, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most offices in Grand Rapids or anywhere in Michigan, local network service resources, whether made up of independent consultants or a full-time maintenance staff, can resolve typical technical issues. However, serious problems might occur when your regular resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support technicians. In these situations, Progent's online support professionals provide an easy, quick, and affordable solution to supplement your local help and to convey useful information to improve your ability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller organizations often depend on independent freelance service providers. Although independent service people carry less overhead than big consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the lack of fallback help may require your company to go without help during an emergency. As your network expands, network downtime and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup service expertise to make sure your IT system stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get thrown on top of a weak foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. These badly designed systems need careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business requirements and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller offices need advice and technical education to negotiate an increasingly complex maze of technology alternatives available for accelerating business success and improving efficiency. These companies do not need a computer engineer who is motivated to sell a specific vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, executing a wide variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by every consultant to each client. The practice of detailing and organizing service records allows more effective service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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