Immediate Remote Help for Grand Rapids Computer Systems
Immediate Phone Technical Support for Grand Rapids SystemsFor businesses in Grand Rapids or anywhere in Michigan, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional value because they possess the practical background and are equipped with the sophisticated tools required to solve the majority of network problems quickly. This reduces immediate expenses because service calls require fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or avoiding system downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions somehow turn into big tabs. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to link to your company's environment without violating system security.

Progent's proven customer support database system keeps comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of support delivered to each Progent client by every Progent engineer. This database of trouble tickets and solutions is stored as a conveniently retrievable proprietary database that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with major industry leaders including Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service specialists can find optimal resolutions quickly.

Online services offered by Progent to businesses in Grand Rapids and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight line of network management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the money or time to create an internal Call Center but who need quick access to an effective Call Center with professional telephone assistance as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent addition to your established Call Center team. Progent's Virtual Call Center can operate as a an escalation alternative to handle the most difficult technical problems, or be ready in those circumstances when your ordinary resources are too busy.

    Progent's Help Desk team of experienced information technology professionals gives your computer users in Grand Rapids or anywhere in the state of Michigan instant contact with a reliable network service resource with extensive background providing phone consulting and online troubleshooting for IT systems based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a crucial contributor to company efficiency, and Progent's target is to resolve instead of merely document network issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides remote advanced consulting support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To read more on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Grand Rapids, or anywhere in the state of Michigan, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so your IT maintenance is proactive and automated. By detecting potential issues before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or systems based on a mix of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based help with Microsoft, Apple Mac, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based computer support engineers are ready to provide effective and economical system help the moment your business needs it. More than a decade of delivering remote technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Grand Rapids company has a local independent consultant or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to address unexpected system crises or particularly complex integration problems.

Details of Progent's Online Network Services for Grand Rapids
Progent's phone help, remote troubleshooting, network security expertise, and network administration services give companies in Grand Rapids or throughout the state of Michigan unparalleled leverage for your IT budget. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your organization world class IT support while permitting you to avoid the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical experience, refined support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the forefront of IT support, performing a wide variety of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation transmitted by every consultant to each customer. The practice of documenting and organizing support activity allows more effective support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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