Fast Online Technical Support for Grand Rapids IT Networks
Fast Online Support for Grand Rapids NetworksFor organizations located in Grand Rapids or anywhere in the state of Michigan, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated technology required to resolve most information system problems rapidly. This reduces direct costs since solutions use up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company benefits additionally with incidental costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes which allow the maximum level of effectiveness for online help and repair for IT networks of any size. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to interface to your system without violating corporate security.

Progent's advanced service database system includes detailed documentation describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of support delivered to each client by every engineer. This database of trouble tickets and solutions is structured as an easily retrievable proprietary database that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available other massive technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts can determine the most efficient solutions quickly.

Remote support offered by Progent to customers in Grand Rapids and throughout the state of Michigan include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the money or time to support an internal Help Desk Call Center but who want quick communication with a dependable Help Desk with professional phone assistance plus the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent addition to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex network problems, or be available in hectic situations when your ordinary support engineers are swamped.

    Progent's Call Center staff of seasoned information technology professionals offers your clients in Grand Rapids or anywhere in the state of Michigan fast contact with a reliable technical support resource with extensive experience providing phone help and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's goal is to solve and not simply document IT issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Team offers online professional consulting support and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, programming, and training offerings, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Grand Rapids, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so that your IT support is proactive rather than reactive. By spotting possible trouble spots before they expand into network outages, remote monitoring can minimize stressful and expensive network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems based on a mix of operating systems.
How Your Grand Rapids Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Grand Rapids or throughout the state of Michigan, Progent's phone-based network support specialists are ready to deliver professional and affordable system help whenever your company needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Grand Rapids organization relies on a regular independent support technician or employs an in-house organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to address sudden system crises or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Grand Rapids
Progent's online support services allow your Grand Rapids business to enjoy the advantages of on-call, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will derive added business value by being increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most companies in Grand Rapids or anywhere in Michigan, local computer service providers, whether represented by independent consultants or an internal IT staff, can resolve the majority of network issues. However, serious problems can strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call service experts provide a convenient, fast, and budget-friendly way to supplement your regular resources and to transfer useful information to increase your capability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance consultants. Although freelance consultants have less overhead than larger service organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your network grows, system downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup support experts to insure your IT system is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Organizations typically begin with an IT architecture implemented on a modest budget. Without a scalable infrastructure, band-aid repairs can get thrown onto a weak foundation. When a network grows, stability and expandability issues can hinder the success of the business. These poorly built environments require careful assessment, smart strategic planning, and extensive IT expertise to evolve to a network architecture that can provide the solid foundation to meet current business demands and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller organizations require guidance and technical education to negotiate an ever more complicated array of product alternatives available for accelerating business success and improving efficiency. They hardly need a network consultant who is motivated to resell a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT experience, refined remote support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, in the trenches of network support, performing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This means that you get not only world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Businesses who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.















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