Affordable Network Troubleshooting from Microsoft and Cisco Certified Professionals for Businesses in Green Bay, WI
By offering professional know-how when you require it, providing specialized expertise for critical applications, offering innovative services like virtual server hosting, billing solely for services delivered, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your information system and reduce support costs. Progent recognizes that network security, dependability, and efficiency are as critical to small companies as to large corporations but that small companies don't have the economy of scale to spend aggressively in computer networks and in-house service staffs. Progent's basic value proposition is that no IT consulting organization can equal Progent's capability to provide the network support your business needs when you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT service staff. This can cut costs and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your business to plan and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Office Networks in Green Bay, Wisconsin
Progent's nationwide team of certified engineers provides assistance for virtually all aspects of information systems used by companies of all sizes. Technologies served by Progent in and around Green Bay include:

Service Delivery Options Available for Green Bay, Wisconsin Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering IT support is based on the Help Desk operational structure common to larger IT support organizations. Progent's Helpdesk Support Model ensures fast support, thorough activity documentation, reliable follow-up, and strict expense control for an array of IT support delivery options that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants allows them to handle the majority of IT issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for new customers to address emergency situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's remote network support services.

  • On-site Service
    Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's online support engineers to give small companies the ideal combination: onsite service technicians when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how and why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all companies who need fast and dependable access to a professional Helpdesk with efficient phone assistance, online repair capability, and enough technical depth for full escalation. Because smaller businesses typically are constrained by limited information technology budgets and can provide little executive bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that small business computer networks stay up and running. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network security consulting, fault tolerant it system design, server virtualization solutions, plus configuration, customization and training for small business applications including financials, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including site moves and major system migrations, longer term projects such as management information application programming and support, database software programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of dependability, security, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, security and performance is continually monitored, and systems are regularly backed up and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also simple for customers to transfer to a different service provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and network administration while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can support the mixed- OS and loosely standardized environments typical of smaller companies, and retains control of the licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Green Bay, Wisconsin Small Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise IT support enable small companies to sidestep the pitfalls related to excessive dependence on small service organizations or independent engineers.

Teaming with Progent enables your company to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, smaller businesses sometimes rely excessively on independent engineers. Although freelance support engineers carry lower expenses than larger support organizations and can afford to bill apparently lower rates, individuals are sometimes spread too thin to respond quickly to critical problems. If an independent engineer is occupied with another customer, ill, on vacation, or in training, the absence of replacement staff may force your company to go without help during a crisis. As your small business grows, network unavailability or difficulties with critical programs become more costly. The money you thought you were conserving on a freelancer can evaporate fast due to lost output. Also, when independent consultants confront new problems, the lack of a big consulting team to fall back on for help requires them to train with the meter running while your organization winds up with the bill for their continuing education.

  • Gain Access to Experts in Advanced IT Issues
    The majority of smaller support organizations or freelance consultants who concentrate on small business IT consulting may excel at providing connect-the-dots fixes but don't have the experience to work cost-effectively with complex IT infrastructures with mixed operating systems, numerous offices, VoIP systems, mobile clients, integrated financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's extensive team of experts can benefit your company because big-company networks are characteristically complex, integration issues demand thorough understanding of in numerous technical areas, and reaching a high degree of robustness, reliability, and security calls for enterprise-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Without a carefully designed basis, a series of improvised fixes commonly get piled onto of a tenuous structure. As a business grows, reliability and expandability problems can undermine the success of the organization. These networks require proper assessment, intelligent business analysis, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid basis to meet current business requirements and ease future expansion.

  • Partner with Solution Consultants, Not Resellers
    Small companies require guidance and insight to work through an ever more complex array of technology options offered for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that tries to promote products. Progent eliminates conflicted motives by not reselling any products. Progent offers services only. This allows Progent to match consulting support services with the genuine interests of customers. Mixing network consulting and product selling can result in a situation where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a client.

Contact Progent
In case your Green Bay, Wisconsin company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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