Fast, Low-cost Online Computer Help for Green Bay, Wisconsin Small Companies
For over twenty years, Progent has specialized in providing enterprise-class network support to clients who have small-business IT budgets. Progent has built a powerful service solution that features a streamlined, tightly connected virtual office network, sophisticated online troubleshooting technology, a substantial team of engineers accredited in a wide array of IT practice areas, a Call Center operational structure that promotes efficiency and guarantees follow-up, a global team of on-line support experts, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to resolving network issues in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal IT service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to assist your business to design and implement a sensible cloud strategy.

Core IT Areas Serviced by Progent for Business Networks in Green Bay, Wisconsin
Progent's nationwide team of certified experts offers assistance for all facets of network technology used by companies of any size. Practice areas served by Progent in Green Bay include:

Support Delivery Options Available for Green Bay, Wisconsin Businesses
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Call Center operational structure common to larger IT groups. Progent's Contact Center Support Model promotes fast support, comprehensive activity records, dependable follow-through, and strict expense control across a range of IT service delivery alternatives that include remote repairs, onsite help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite support calls. The experience of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn more information about Progent's remote computer support services.

  • On-site Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote service engineers to deliver small businesses the ideal combination: in-person support professionals when you require them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all businesses who require fast and dependable support from an online Helpdesk with effective phone support, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Since small and midsize businesses usually have limited IT budgets and can provide little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that small business computer networks stay productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, non-stop it system engineering, virtualization solutions, plus integration, customization and support for small business applications such as financials, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office moves and massive system upgrades, longer term projects like business information software development and support, database application development and administration services, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Microsoft Exchange Server and MS SQL in order to provide small companies with greater levels of reliability, security, and recoverability than is possible with the class of on-site data center that is realistically affordable for most small companies. Since Progent utilizes the same data centers that support the equipment of many of the planet's biggest IT organizations, Progent can save you the cost of building and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems and data files are regularly archived and available for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of availability and extensibility but that is in addition convenient for customers to migrate to another service provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can support the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the licenses in the customer's hands so that moving to a new virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote consulting support to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies including firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government mandates for network information protection and reporting.

The breadth and size of Progent's engineering staff offer a powerful array of advantages to customers trying to increase the productivity of their information system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, at the forefront of IT service, executing a broad range of IT tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for fixing actual IT problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size invoices for quick repairs. Another benefit of by-the-minute billing is that you will be less inclined to permit simple issues to fester until they grow into big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by each consultant to every client. The practice of detailing and organizing service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house IT staffs gain when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
In case your Green Bay, Wisconsin company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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