Expert Remote Support for Green Bay, Wisconsin Small Business Computers from Certified Engineers
Small companies have typically been overlooked by large network service organizations. Some small companies permit themselves to grow dangerously reliant on individual consultants or small support firms who lack the size or extensive knowledge to react quickly or effectively to technical crises. Other small companies resort to giant service firms that employ technicians trained to offer by-the-numbers solutions to ordinary issues but who do not have the background and technical scope to deal with the variety of environments and lack of standards that characterizes small company IT networks.

Progent's time-tested methodology for providing affordable and successful network service to small companies has made Progent among the top Microsoft Gold network consulting firms in the United States. Progent has provided online support to businesses in every state in the U.S. and offers onsite support in almost all zip codes.

For larger businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal IT service team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application programming, disaster recovery planning, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to help your business to design and implement a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Green Bay, Wisconsin Business Networks
A Microsoft Gold Partner consulting company with a world-class group of Cisco certified CCIE network infrastructure experts and Apple Computer certified consultants, Progent provides emergency assistance and low-cost remote consulting to Green Bay, WI businesses for a broad array of information technologies such as:

Service Delivery Options Available for Green Bay, Wisconsin Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support services is based on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast support, thorough service documentation, reliable follow-up, and tight cost control across a range of IT support delivery options that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and fix hardware and software issues without the expense or delay of in-person service visits. The experience of Progent's IT engineers allows them to handle the majority of network problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional details about Progent's remote network support services.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to deliver small businesses the optimal solution: hands-on service professionals when you require them as well as the remote help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for on-site service visits is usually under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for all businesses who need fast and reliable access to an online Helpdesk with efficient telephone assistance, remote repair capability, and sufficient technical depth for all needed problem escalation. Since smaller businesses typically have limited information technology funds and can spare scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that small business computer systems are always productive. Learn more details about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection engineering, non-stop it system design, virtual server strategies, plus configuration, programming and training for business applications such as financials, operations, reporting, CRM, and productivity packages. Progent can help with one-time projects including site moves and major software upgrades, longer term projects such as management information software programming and customization, relational database application development and DBA support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with greater degrees of reliability, security, and performance than is possible with the class of in-house data center that is achievable for most small and midsize companies. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, security and performance is continually monitored, and systems are regularly backed up and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in an environment that not only delivers the top degree of availability and scalability but that is also simple for customers to transfer to another support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit small businesses with multi-vendor networks to save significantly on the expense of capital equipment, system support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can support the mixed- OS and non- standardized environments common with smaller companies, and keeps ownership of the software in the client's hands so that moving to a different virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory regulations for network information security and incident reporting.

The scope and size of Progent's engineering team offer a unique set of advantages to customers trying to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the front lines of IT service, performing a broad variety of IT projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested approaches for fixing actual network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no sign-up fee and requires no retainer for services provided during normal working hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size bills for fast solutions. An additional advantage of granular invoicing is that you are not inclined to allow simple problems to stay unaddressed until they grow into major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation given by every consultant to each client. The practice of documenting and organizing service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Green Bay, Wisconsin business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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