Fast, Affordable Online Computer Network Troubleshooting for Green Bay, Wisconsin Small Companies
For more than two decades, Progent has specialized in delivering world-class computer support to clients who have small-company budgets. Progent has developed a unique support system that features a cost-effective, seamless virtual office network, custom remote repair tools, a substantial team of consultants certified in a wide array of IT disciplines, a Help Desk operational model that promotes responsiveness and ensures follow-up, a global group of remote troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving technical problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing support to supplement the technical skills of your in-house IT support group. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to help your company to plan and execute your cloud computing strategy.

Key Technologies Serviced by Progent for Businesses in Green Bay, Wisconsin
Progent's group of world-class experts provides assistance for virtually all aspects of information systems used by companies of any size. Practice areas supported by Progent in and around Green Bay include:

Support Delivery Options Available for Green Bay, Wisconsin Businesses
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering computer support services is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Service Model ensures rapid response, comprehensive activity records, reliable follow-up, and tight cost monitoring across an array of network support delivery options that include online troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix network issues without the cost or time loss of on-premises service calls. The experience of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote service experts to give small companies the optimal solution: on-premises service technicians when you require them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The wait time for on-site service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about why to register for Progent's onsite network support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need fast and dependable support from a professional Contact Center with efficient phone support, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Because small and midsize businesses typically have tight information technology budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Services could be the most efficient way to make sure that business computer systems are always up and running. Learn more about Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, non-stop network design, virtual server strategies, plus configuration, customization and training for small business programs such as financials, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office relocations and massive software upgrades, longer term initiatives like management analytics application programming and support, relational database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, security, and recoverability than is feasible with the type of on-site data center that is achievable for most small and midsize companies. Since Progent utilizes the same data centers that support the equipment of many of the world's largest information technology companies, Progent can save you the cost of creating and managing the infrastructure required for world-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and performance is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition easy for clients to migrate to a different service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with mixed environments to save significantly on the expense of hardware, infrastructure support, and IT administration while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can handle the mixed- platform and non- standardized environments common with small companies, and retains ownership of the software licenses in the client's hands so that moving to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can assist with advanced security programs such as SIEM solutions to help companies meet industry guidelines and government mandates for IT information protection and incident reporting.

The scope and size of Progent's engineering team bring a powerful set of advantages to clients trying to increase the business value of their IT system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, in the trenches of IT support, executing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with proven methods for repairing real-world network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big invoices for fast fixes. Another advantage of by-the-minute pricing is that your company are not inclined to permit incipient problems to stay unaddressed until they become big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every staff member to every client. The practice of detailing and organizing support records results in more efficient service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Small businesses who work with freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Green Bay, Wisconsin business wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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