Green Bay, WI Remote Support from Certified Computer Network Service Professionals
Progent's computer network support services can deliver your Green Bay, WI business cost-effective and consistent support from world-class IT professionals. By delivering IT consulting service when you require it, offering advanced expertise for key technologies, delivering value-added services such as 24x7 network monitoring, and invoicing only for services you receive, Progent offers your Green Bay, Wisconsin business an affordable solution for optimizing the business value of small-scale business information systems. Whether you maintain a local datacenter, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to create and maintain a reliable and secure information network and to benefit from quick availability of the experienced consulting usually available only to enterprises who are able to set up a sizeable in-house information technology group.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal IT support team. This can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your company to design and execute a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Businesses in Green Bay, Wisconsin
Progent's team of certified engineers offers help for virtually all aspects of network systems deployed by businesses of all sizes. Areas supported by Progent in Green Bay include:

Service Delivery Alternatives for Green Bay, Wisconsin Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Contact Center Support Model ensures rapid support, comprehensive activity documentation, consistent follow-up, and tight expense monitoring across an array of network service delivery options that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to analyze and fix hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants allows them to handle most IT problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn more details concerning Progent's remote network support services.

  • On-site Support
    Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small businesses the ideal combination: on-premises service professionals when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The response time for in-person support visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all businesses and local governments who require fast and reliable access to an online Contact Center with efficient phone assistance, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Because smaller companies usually are constrained by limited IT funds and can spare scant management bandwidth for handling IT support, Progent's Helpdesk Services could be the most cost-effective option to make sure that business information systems are always up and running. Read more about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, high availability network engineering, server virtualization solutions, plus integration, customization and training for small business software such as accounting, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as office moves and major system upgrades, extended initiatives such as business information software development and customization, database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater levels of dependability, security, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and revisions remain updated, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition convenient for clients to migrate to a different support firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can support the mixed- platform and non- standardized environments common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of network products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can help with advanced security projects such as SIEM solutions to help companies comply with industry standards and statutory regulations for network information protection and incident reporting.

The breadth and depth of Progent's engineering team bring a powerful set of advantages to customers wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a wide variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for fixing real-world IT problems quickly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major invoices for quick solutions. Another benefit of granular billing is that clients won't be tempted to allow incipient problems to stay unaddressed until they become major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation given by every consultant to each client. The discipline of documenting and organizing support records allows more effective support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has few competitors. Small companies who utilize independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Green Bay, Wisconsin business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.