Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry mobile smartphones were once among the most popular solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web-based applications, and other vital business data. Progent can provide Greensboro, North Carolina businesses support from BlackBerry-certified professionals who can help businesses to maintain existing BlackBerry environments or transition efficiently to a more popular mobile solution.

As the sophistication of small business networks has increased, and as the need for enterprise-class security, reliability, and recoverability has become the standard for organizations of any size, successful integration and support of BlackBerry technology has become increasingly difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small businesses frequently resort to external support firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and efficiently, dispensing with the need for an in-house BlackBerry technology expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's efficient remote support capabilities, provides small companies an economical alternative for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to track and support BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize mobile applications, and make sure that your network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered rapidly and thoroughly.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry devices, providing a centralized platform for handling critical jobs like smartphone deployment, upgrades, and retirement and also providing a strong infrastructure for security and high availability. BlackBerry BES Server supports seamless integration between Microsoft Exchange Server, Groupwise, or Lotus Domino email servers and BlackBerry smartphones and allows over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BlackBerry BES Server features a wealth of data protection options starting with advanced data encryption of information sent between a BlackBerry smartphone and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits excellent versatility in adjusting levels of security to meet the specific needs of your mobile environment. Progent's BlackBerry certified engineers can assist your company to select advanced security features and enable them remotely. Examples of these over-the-air configurable security settings are:

  • Lock down a BlackBerry device
  • Wipe information from a missing smartphone
  • Lock out Bluetooth
  • Activate built-in defenses against malware

BlackBerry Enterprise Server also provides flexibility in determining how to prevent mobile users from installing or executing unsecure or prohibited programs. Progent can help you to select blocking processes such as:

  • Specify exactly which applications are allowed on the device
  • Prevent external applications from using non-volatile memory on the smartphone
  • Select which functions external programs can access on the device
  • Limit the kinds of connections external programs running on the device can initialize
  • Prevent all external software from being installed or run on the smartphone

Progent's Online BlackBerry-Qualified Support is Quick and Affordable
For businesses in Greensboro, North Carolina who want fast and economical access to a qualified RIM BlackBerry support professional, Progent offers efficient online assistance from a veteran network support staff who have delivered network solutions to organizations in each state in the country. (See Progent's client testimonials.)

Remote support eliminates travel expense and lets engineers fix technical issues rapidly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and offer professional support in fields including fixing synchronization issues, configuring BlackBerry BES Server, and designing a protected, high-availability system infrastructure for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can help you to carry out basic technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, changing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can in addition help you to troubleshoot a broad range of problems associated with synchronization, device detection, email reconciliation, web access, mobile connections, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a leader in providing nationwide online consulting services for small company IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support expenses low and, by solving issues quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer has expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network requirements assessment, solution design, deployment strategy and implementation, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to create a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration model and hardware products meet your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart choices concerning options for software editions, processors and mass storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can help your company to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to perform network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Certified Consultant
To ask Progent about engineering expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.
















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