For small businesses and new businesses in Greensboro or throughout the state of North Carolina, Progent's phone-based network support specialists can provide expert and economical IT support whenever your company needs it. Long experience providing online technical assistance has earned Microsoft Gold certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with on-site service visits.
Even if your Greensboro office works with a local freelance consultant or employs a full time organization that know how to deal with the majority of computer problems, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to deal with sudden system crises or particularly tough integration projects.
Details of Progent's Online Network Support for Greensboro
Progent's phone support, remote repair, network security consulting, and system management services offer small businesses in Greensboro or anywhere in the state of North Carolina the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your small business enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
Immediate Phone Access to Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small businesses in Greensboro and is also ideal for networks in more remote areas of North Carolina that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and continuing education.
By the Minute Billing to Minimize Costs
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for online support and asks for no periodic subscription fee. This protects you from paying big invoices for simple repairs.
Availability of Cisco Network Design Specialists
As a Registered Partner for Cisco Systems, Progent offers access to authorized specialists with skill in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.
Application Specialists Group
Progent's basic support offerings include technology integration, MS Exchange consulting, system security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Help offered by the Application Experts Group covers:
By offering a full service one-stop resource for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that match the specific requirements of your business.
State of the Art Online Connectivity Tools
Protected online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive onsite visit. Effective online connectivity software and experienced engineers combine to allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated system tracking.
Compatibility with Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
Round-the-Clock Service for Maximum Network Availability
For small businesses with mission-critical applications, Progent offers round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure maximum system uptime.
Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-constrained small offices whose clients need instant recourse to a Help Desk service with expert telephone support and complete escalation ability.
Advantages of Progent's IT Support for Small Offices in Greensboro
Progent's remote network troubleshooting services allow your City# small company to realize the advantages of immediate, enterprise-class network support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming more reliable, efficient, and protected. Benefits to your company include:
Convenient remote extension of your local support resources
For most small businesses in Greensboro and throughout North Carolina, nearby network support resources, whether consisting of independent consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, IT crises can strike when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online support specialists give you an easy, quick, and economical solution to supplement your local help and to pass on valuable knowledge to increase your capability to handle downstream problems locally.
Reduced Reliance on Individual Service Providers
For IT maintenance, small offices often depend on independent freelance service providers. While independent consultants have less overhead than big service companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your company expands, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your network is always available.
Create a Solid Foundation for Seamless Growth
Small businesses often start with an IT system created on a shoestring budget. Without a scalable framework, slap-dash repairs can get thrown onto an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. These poorly designed environments require proper assessment, smart strategic planning, and wide technical expertise to upgrade to a network infrastructure able to provide the stable foundation to handle critical business requirements and facilitate downstream expansion.
Interact with Problem Solvers Instead of Product Vendors
Small offices require guidance and technical education to navigate through an increasingly complex array of product options available for promoting business growth and enhancing productivity. They do not need a network engineer who is trying to earn a commission on a specific vendor's products. Network support and product sales can lead to a scenario where the proposed
solution is designed around a predetermined technology rather than the genuine requirements of a small business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical expertise with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT allow small offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, at the front lines of network service, executing a broad variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested methods for using computer knowledge to resolve actual network problems efficiently.
Value Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to permit less critical problems to fester.
Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each staff member to each client. The practice of documenting and organizing support activity results in more effective support and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Companies who utilize familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. MOM allows your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.
With virtual server technology, companies can operate multiple virtual machines on one physical server. Virtual server technology allows IT organizations to gain all the benefits of server isolation, but without the costs that goes with purchasing additional server hardware. Other useful server management technologies are network monitoring utilities, Microsoft WSUS, and remote server management hardware. Progent's certified server management experts can assist you with all aspects of server virtualization and management to allow your company to contain costs and save time.
Progent provides nationwide remote phone support and consulting services for businesses who operate Sun Solaris environments or whose IT systems include a combination of Sun Solaris and Microsoft Windows technology. Online network consulting provides maximum leverage for your IT dollar by preserving user efficiency and limiting the hours billed for network repair services. Advanced online access technology and skilled service specialists and consultants allow Progent to solve most IT issues without wasting time and money by going to your location. In most of cases your IT problems can be remediated by telephone or through a combination of phone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to assist with the toughest network issues.
Even if your company has a small network services staff and a modest technology budget, your information network can still feature the same high reliability and performance that once needed a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-qualified network professionals, the latest network management products for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your vital business applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and program monitoring to reduce service expenses, resolve trouble spots quickly, and anticipate issues before they impact system productivity. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent supports MOM 2000 and Microsoft Operations Manager 2005 to offer small business systems enterprise-class availability, protection and performance.
The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2003 calls for a network consultant with hands-on background designing and integrating seamless, comprehensive business network environments. Progent's SBS Server consultants have an average of over a decade of experience integrating business systems built on Microsoft products. This experience ensures you success in installing, administering, and maintaining network environments that include the Microsoft Small Business Server 2003 suite of servers and productivity software.
For small business IT systems, administering and coordinating virus defense with business continuity as well as the planning for recovering critical information assets after a successful attack demands a continual struggle that entails a sophisticated set of tools, procedures, and policies. Progent’s CISM and ISSAP certified consultants can assist you with network security and virus defense in several areas, from security assessments to designing a comprehensive security plan. Progent’s security consulting offerings feature economical hourly or contract support to help clients set up and manage protected small business information systems powered by Microsoft Windows and Cisco Systems technology. Progent offers expertise for information security products and technology from all leading security protection companies such as Cisco Systems Firewall, Computer Associates, Juniper, Checkpoint, Trend Micro, Fortinet, Ingate, and Watchguard. Progent’s computer security consulting engineers offer help in physical security, mobile security, operational security, server security, programming security, security architecture, security administration, security design, security evaluation, and system security testing. Progent can also help with telecommunications, network and Internet security, access control technology and methodology, business continuity planning, data backup, and cryptography.
Progent’s colocation center support services are intended for businesses with equipment located at Internet Data Centers or data center colo hosting sites and in need of timely in-person help at the co-location facility plus remote support from Microsoft and Cisco qualified experts. Progent provides a complete range of IDC and data center and colocation support services such as network architecture analysis, Windows and UNIX server integration and support, troubleshooting for server and telecommunications networking, development and installation of non-stop systems, defining and implementing layered security defenses, firewall integration and troubleshooting, designing load balancing environments, and creating fault tolerant server and storage cluster configurations.
Progent's expert consultants can help you design and implement an efficient in-place Exchange Server 2007 migration plan that minimizes network downtime, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site migrations, Progent has the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Exchange 2007 Server.
Progent's Microsoft and Cisco certified network support engineers can provide a broad array of expertise covering the fundamental computer technologies needed by small business IT systems. Progent's main services include system integration, Microsoft Exchange consulting, data security expertise, and Help Desk services. Progent's Application Experts Team can supply in-depth consulting support in specific application fields such as ERP, MRP, accounting system customization, Customer Relationship Management, Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. Progent can also provide small organizations with part-time Chief Information Officer services.
Progent's Microsoft authorized Consultants provide several ways to help mid-size and large businesses develop a cost-effective and successful internal Network Support Help Desk. Progent's consulting services include Return on Investment evaluation, process study and improvement, executive reporting, training of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Support Services help businesses sift through the numerous top level Help Desk software packages on the market and determine which products might be excessively expensive, lack key capabilities, or align poorly with your company's corporate culture. Progent also provides temporary staffing for organizations who want to augment their in-house Help Desk staff for occasional tasks or to substitute for vacationing or indisposed personnel.
Progent's network consultants can assist you to analyze the possible benefits of Hyper-V-powered virtualization for your business, conduct test implementations to validate Hyper-V's compatibility with your production software, evaluate your network infrastructure for optimal operation with virtual server technology, help you in upgrading to Windows Server 2008 and setting up, educate your network management personnel to monitor and manage Hyper-V, provide expert consulting support for improving the security of your virtual servers, establish and validate disaster recovery processes that optimize network availability, and provide ongoing consulting and technical support including affordable low-cost remote repair and comprehensive Help Desk outsourcing.
The Certified Information Systems Auditor (CISA) credential is an important achievement that indicates expertise in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA accreditation has consultants undergo a comprehensive examination given by the ISACA professional association. Progent offers the services of a CISA-qualified security engineer trained to assist companies in the areas of IS audit services, IT administration, network assets and architecture lifecycle, IT support, protection of data assets, and business continuity planning.
Progent offers Microsoft Windows Cluster Server expertise to help your organization implement non-stop clustered servers designed to provide 24x7 operation. Clustered Windows servers for high-availability systems include Windows Cluster Server, SQL Cluster, and Microsoft Exchange Cluster. By helping you build high availability clustered server solutions around Microsoft Windows Server 2003 Cluster, Progent’s certified Windows professionals ensure that your non-stop server clusters are set up to maximize the business advantage of your computer system.
