Immediate Remote Support for Greensboro IT Networks
Urgent Phone Consulting for Greensboro NetworksFor organizations in Greensboro or anywhere in the state of North Carolina, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers offer excellent value because they have the real-world experience and are equipped with the sophisticated tools needed to resolve most network issues rapidly. This reduces direct expenses because service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in indirect costs by minimizing or avoiding system outages and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support experience is especially valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you receive. Unlike typical remote support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast solutions somehow end up as major tabs. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-proven processes that allow the highest degree of efficiency for online consulting and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to communicate with your network without violating system security.

Progent's powerful customer support reporting application stores comprehensive histories of the service that Progent's clients have been provided. Progent's team consultants have access to the details of services provided to each Progent customer by any consultant. This history of problems and repairs is organized as a conveniently exploitable proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with optimal resolutions in the least time.

Online support available from Progent to companies in Greensboro and anywhere in the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical projects economically and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need fast access to an effective Help Desk with professional telephone assistance plus the expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or customizing Call Center software products to address the special requirements of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk resources during demanding situations like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Greensboro or anywhere in the state of North Carolina immediate communication with an effective network service group with extensive experience offering telephone-based help and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's aim is to fix instead of just report IT issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group offers remote professional engineering support and education in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Greensboro, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting looming problems before they evolve into network outages, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support multiple operating systems.
How Your Greensboro Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Greensboro or anywhere in the state of North Carolina, Progent's online computer support engineers are ready to provide expert and affordable system help the moment your organization has to have it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your Greensboro company relies on a regular independent support technician or employs a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve sudden network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Organizations in Greensboro
Progent's online network troubleshooting services allow your Greensboro organization to realize the advantages of timely, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    For most organizations in Greensboro or anywhere in North Carolina, local network service resources, whether consisting of outside consultants or an internal maintenance staff, can deal with typical technical problems. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these cases, Progent's on-call service specialists provide an easy, quick, and budget-friendly solution to supplement your regular resources and to transfer valuable knowledge to increase your ability to resolve future issues in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller companies often rely on individual freelance consultants. While freelance service people carry less overhead than big service organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback personnel may require your company to go without help during an emergency. As your network grows, system unavailability and problems with vital software become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of backup support experts to make sure your network remains available.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically start with an IT system implemented on a modest budget. Without a robust infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can impede the success of the organization. These badly built systems need careful analysis, smart long-term planning, and broad-based IT expertise to evolve to a network infrastructure that can offer the stable foundation to handle current business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller offices require advice and technical training to negotiate an ever more complex array of product alternatives capable of promoting business growth and enhancing efficiency. They hardly need a network engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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