Fast and Affordable Online Troubleshooting for Greensboro Information Networks
Fast Remote Help for Greensboro NetworksFor businesses located in Greensboro or anywhere in North Carolina, Progent offers remote support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent value because they have the practical background and have access to the advanced tools needed to solve the majority of network issues rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is particularly valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe only for the services that you actually get. In contrast to many online service firms, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with situations where speedy. minor solutions manage to turn into big tabs. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized tools and proven methodologies that allow the maximum level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching corporate security.

Progent's advanced service reporting application stores comprehensive records of all support that Progent's clients have received. Progent's staff engineers have the benefit of the details of services delivered to every Progent client by any Progent engineer. This history of issues and responses is structured as a readily searchable support database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the best resolutions quickly.

Online services available from Progent to businesses in Greensboro and throughout the state of North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same advanced technology used by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the resources to create an in-house Help Desk but who want quick communication with an effective Help Desk with professional phone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent reinforcement of your current Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the toughest network problems, or be ready in hectic circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center staff of experienced network professionals gives your clients in Greensboro or anywhere in the state of North Carolina rapid contact with a reliable technical support resource with years of experience delivering phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a key contributor to company success, and Progent's aim is to resolve rather than merely report IT problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply online professional engineering support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Greensboro, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so your computer support is proactive and automated. By exposing looming problems before they result in network outages, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that support a mix of operating systems.
How Your Greensboro Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Greensboro or throughout the state of North Carolina, Progent's online computer support engineers can provide professional and cost-effective IT support the moment your company has to have it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Greensboro office has a local freelance consultant or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected system emergencies or particularly complicated integration problems.

Features of Progent's Online Computer Services for Greensboro
Progent's online help, Internet-based repair, network security consulting, and network administration services offer businesses in Greensboro or throughout the state of North Carolina unparalleled leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the front lines of network support, performing a wide range of technical projects for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to allow simple problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each staff member to every client. The practice of detailing and organizing support records results in more effective service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















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