Fast Remote Help for Greensboro Computer Networks
Urgent Remote Technical Support for Greensboro SystemsFor businesses located in Greensboro or anywhere in the state of North Carolina, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support expertise is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. Unlike many online support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for billing prevent scenarios where fast fixes manage to end up as substantial tabs. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized tools and field-proven processes that permit the highest level of efficiency for online consulting and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your company's environment without compromising system security.

Progent's proven technical support database application maintains detailed histories describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of support rendered to every Progent client by every Progent consultant. This database of issues and repairs is organized as a quickly searchable proprietary knowledge base that permits Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote consulting experts can determine the most efficient resolutions in the least time.

Remote technical services offered by Progent to customers in Greensboro and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology enables customers to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the budget to support an in-house Help Desk but who require quick response from an efficient Call Center with proficient phone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting services can guide you in building an effective new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center software to address the special demands of your corporation, or providing temporary online staff to supplement your in-house Help Desk group during demanding situations such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Greensboro or anywhere in the state of North Carolina quick contact with an effective network service group with substantial experience offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a key driver of business performance, and Progent's target is to fix and not merely track technical problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers online professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Greensboro, or anywhere in the state of North Carolina, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your computer support is proactive rather than reactive. By uncovering potential problems before they evolve into crashes, proactive monitoring can avoid disruptive and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by multiple OS platforms.
How Your Greensboro Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Greensboro or anywhere in the state of North Carolina, Progent's online network support specialists can deliver expert and cost-effective IT support whenever your business has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Greensboro business has a local independent support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the experience to solve unexpected network crises or especially challenging integration projects.

Details of Progent's Remote Computer Support for Greensboro
Progent's phone help, remote troubleshooting, network security expertise, and network administration services give offices in Greensboro or throughout the state of North Carolina unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can deliver your organization enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT experience, refined support tools, and understanding of enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Businesses who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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