Fast Remote Support for Greensboro Computer Systems
Immediate Online Support for Greensboro NetworksFor companies in Greensboro or anywhere in North Carolina, Progent provides online help for networks based on Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic issues.

Progent's remote support experts provide excellent leverage because they possess the real-world experience and have access to the sophisticated technology necessary to solve the majority of information system issues rapidly. This reduces immediate costs because service calls use up fewer billable minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick fixes manage to end up as major tabs. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies that permit the highest level of efficiency for online consulting and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's Technical Response Center to interface to your company's computer system without violating corporate security.

Progent's proven technical support reporting application stores detailed histories of the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to each Progent client by every Progent consultant. This archive of trouble tickets and fixes is structured as a readily accessible proprietary knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can arrive at the most efficient resolutions promptly.

Remote services available from Progent to businesses in Greensboro and anywhere in the state of North Carolina include:

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for businesses who don't have the budget to support an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk Call Center with professional telephone support plus the ability to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your current one, evaluating or customizing Call Center software to handle the particular needs of your corporation, or adding occasional online staff to supplement your existing Call Center resources to deal with demanding situations like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of experienced information technology consultants offers your customers in Greensboro or anywhere in the state of North Carolina fast access to an effective network service resource with years of background delivering telephone-based consulting and remote troubleshooting for networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's goal is to fix and not simply record network issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers phone-based professional consulting support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Excel. To read more information on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a flat monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS managed backup and recovery.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Greensboro, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause network outages, system monitoring can ward off disruptive and expensive information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows systems, or networks that support a combination of operating systems.
How Your Greensboro Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Greensboro or throughout the state of North Carolina, Progent's phone-based network support engineers are ready to provide expert and economical system support whenever your organization has to have it. More than a decade of providing online technical assistance has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix computer problems quickly while avoiding the expense and lost time associated with on-site support visits.

Even if your Greensboro organization relies on a regular independent consultant or maintains an in-house IT staff that know how to deal with the majority of computer issues, Progent’s Microsoft certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to deal with sudden network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Greensboro
Progent's remote network troubleshooting services enable your Greensboro company to experience the benefits of on-call, world-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater business worth by being more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    For most offices in Greensboro or anywhere in North Carolina, nearby computer support resources, whether consisting of independent consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, major troubles might strike when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your usual support people. In these cases, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to augment your local resources and to pass on useful knowledge to increase your ability to resolve future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller businesses often depend on individual freelance consultants. Although freelance service people carry less internal costs than larger service firms and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback help may force your company to go without help during an IT crisis. As your company expands, network unavailability and problems with vital software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve support expertise to insure your network is always available.

  • Create a Solid Foundation for Smooth Expansion
    Companies typically start with an information system created on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such badly designed environments need careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network architecture that can offer the stable foundation to handle critical business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies require advice and technical training to negotiate an ever more complicated maze of product alternatives available for promoting business success and improving productivity. Businesses do not need a computer engineer who is attempting to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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