Fast Remote Support for Greensboro Computer Networks
Immediate Remote Consulting for Greensboro NetworksFor businesses located in Greensboro or anywhere in the state of North Carolina, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex networking problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve most network issues rapidly. This reduces immediate costs because service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many online service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor solutions somehow end up as major invoices. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies that ensure the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your network without compromising network security.

Progent's powerful technical support database system maintains comprehensive documentation for all service that Progent's customers have received. Progent's staff consultants have access to the history of all help rendered to every client by any Progent consultant. This history of issues and fixes is stored as a readily accessible proprietary knowledge base that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available additional massive support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote service experts are able to find the best resolutions promptly.

Remote support services provided by Progent to clients in Greensboro and throughout the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who lack the budget to build and maintain an in-house Help Desk but who want fast response from an efficient Help Desk with proficient phone assistance as well as the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless reinforcement of your current Call Center team. Progent's Virtual Help Desk can act as a an escalation resource to resolve the toughest network challenges, or be available in hectic situations when your ordinary service providers are overwhelmed.

    Progent's Call Center team of veteran network experts provides your customers in Greensboro or anywhere in the state of North Carolina fast contact with a reliable support group with extensive background providing phone consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a key contributor to company success, and Progent's goal is to fix and not simply track IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth consulting support and training in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For more information on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Greensboro, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By uncovering looming issues before they grow into crashes, automated monitoring can avoid stressful and costly service failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by a variety of operating systems.
How Your Greensboro Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Greensboro or throughout the state of North Carolina, Progent's phone-based computer support engineers can provide expert and affordable system help whenever your business needs it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Greensboro organization has a local freelance consultant or employs a full time organization that can deal with day-to-day network issues, Progentís Microsoft certified consultants can provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address sudden system emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Companies in Greensboro
Progent's online network troubleshooting services allow your Greensboro business to enjoy the advantages of timely, expert network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Greensboro or anywhere in North Carolina, nearby computer service providers, whether represented by outside consultants or an internal IT staff, can resolve the majority of technical issues. However, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support technicians. In these cases, Progent's online service professionals give you a convenient, quick, and affordable way to supplement your local help and to convey valuable knowledge to improve your ability to deal with downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses often rely on independent freelance service providers. While independent consultants have smaller internal costs than big consulting companies and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback help may require your business to wait for assistance during an emergency. As your business grows, network unavailability and trouble with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to insure your network is always up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies often begin with an information architecture created on a shoestring budget. Without a scalable framework, band-aid fixes can get piled on top of a shaky foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. These badly built systems need careful assessment, smart long-term planning, and broad-based IT expertise to upgrade to a system infrastructure that can provide the solid foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller companies require guidance and technical education to navigate through an ever more complex array of product alternatives available for accelerating business growth and improving productivity. Businesses do not need a network engineer who is motivated to sell a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, refined remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the forefront of IT service, executing a wide variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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