Fast Remote Support for Greensboro Computer Networks
Immediate Remote Consulting for Greensboro NetworksFor businesses located in Greensboro or anywhere in the state of North Carolina, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex networking problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve most network issues rapidly. This reduces immediate costs because service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many online service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor solutions somehow end up as major invoices. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies that ensure the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your network without compromising network security.

Progent's powerful technical support database system maintains comprehensive documentation for all service that Progent's customers have received. Progent's staff consultants have access to the history of all help rendered to every client by any Progent consultant. This history of issues and fixes is stored as a readily accessible proprietary knowledge base that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available additional massive support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote service experts are able to find the best resolutions promptly.

Remote support services provided by Progent to clients in Greensboro and throughout the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who lack the resources to assemble and manage an internal Call Center but who want fast access to an effective Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center software products to address the special requirements of your corporation, or providing occasional phone support staff to work with your existing Help Desk Call Center group to handle demanding events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network consultants provides your computer users in Greensboro or anywhere in the state of North Carolina immediate communication with a large technical support resource with extensive experience delivering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's goal is to resolve instead of merely annotate IT issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and education in key application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications such as CRM, MS Project, MS Office Word, and Office Excel. For more about Progent's expertise, customization, and education services, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Greensboro, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your network support is proactive and automated. By exposing looming problems before they cause network outages, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or networks that support a variety of platforms.
How Your Greensboro Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Greensboro or anywhere in the state of North Carolina, Progent's phone-based computer support engineers are ready to provide professional and affordable system help the moment your company has to have it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Greensboro business has a local independent consultant or employs an in-house IT staff that know how to handle the majority of network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with sudden network emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Businesses in Greensboro
Progent's remote support services allow your Greensboro organization to enjoy the benefits of timely, enterprise-class IT support without the expense of managing a full-time IT organization. Your network will derive greater strategic value by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    For most offices in Greensboro and throughout North Carolina, nearby network service providers, whether represented by independent consultants or a full-time maintenance staff, can deal with the majority of technical problems. On the other hand, IT crises can strike when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support people. In these instances, Progent's online support experts provide an easy, quick, and affordable way to augment your regular help and to convey useful information to improve your ability to handle future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. While independent service people carry smaller overhead than big consulting companies and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of reserve personnel may require your business to go without assistance during an emergency. As your company expands, system unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network stays available.

  • Build a Solid Foundation for Seamless Growth
    Organizations often start with an information architecture created on a modest budget. Without a scalable framework, slap-dash fixes often get piled on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. These badly built environments require proper assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to offer the stable foundation to handle vital business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller companies need guidance and technical education to navigate through an increasingly complicated maze of technology options capable of accelerating business growth and enhancing efficiency. They do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT background, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Full Range of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 integration, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has little competition. Companies who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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