Fast Remote Help for Greensboro Networks
Urgent Online Help for Greensboro NetworksFor companies located in Greensboro or anywhere in North Carolina, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage because they have the real-world background and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support experience is especially helpful in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to many online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor fixes somehow turn into large tabs. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-proven processes which promote the maximum degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to interface to your company's computer system remotely without violating network security.

Progent's powerful service database application stores extensive records for all support that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance delivered to each Progent customer by any Progent consultant. This archive of anomalies and repairs is stored as an easily accessible support knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Online services provided by Progent to companies in Greensboro and throughout the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, and network infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the resources to build and maintain an internal Help Desk but who require fast access to a reliable Help Desk with proficient phone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk can act as a an escalation resource to handle the most difficult computer system challenges, or be ready in those situations when your other resources are overwhelmed.

    Progent's Help Desk team of experienced network professionals offers your computer users in Greensboro or anywhere in the state of North Carolina fast access to an effective technical support resource with extensive background providing telephone-based help and remote diagnostics for networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business efficiency, and Progent's target is to fix rather than merely track network issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply remote advanced engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and Excel. To learn more about Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Greensboro, or anywhere in the state of North Carolina, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your computer support is proactive and automated. By detecting possible issues before they expand into full-scale emergencies, proactive monitoring can avoid stressful and expensive network failures. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft systems, or networks based on a mix of platforms.
How Your Greensboro Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote expertise with Windows, Apple Mac, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Greensboro or throughout the state of North Carolina, Progent's online network support engineers can provide professional and economical IT help the moment your business has to have it. Long experience delivering remote technical assistance has led to Microsoft Gold certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Greensboro organization deals with a regular freelance consultant or maintains a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to solve sudden network crises or especially tough integration projects.

Features of Progent's Online Network Support for Greensboro
Progent's phone help, remote troubleshooting, network security expertise, and network administration services give offices in Greensboro or throughout the state of North Carolina the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT knowledge, refined remote support software, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, at the forefront of network service, executing a wide variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This means that you get not only expert technical capability, but also a support engineer with field-tested methods for using computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every staff member to every client. The discipline of detailing and archiving service records results in more effective service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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