Immediate Phone Consulting for Greensboro UNIX, Linux, or Sun Solaris SystemsFor small companies in Greensboro or anywhere in North Carolina, Progent offers support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's online support engineers offer exceptional value because they have the real-world background and the advanced technology to resolve the majority of network issues rapidly. This lowers direct expenses since solutions require fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves additionally in incidental expenses by reducing or eliminating network outages and associated costs due to business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's pricing policy for online help is designed to maximize the impact of your network support investment. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. In contrast to typical remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick solutions manage to turn into major bills. Progent's skill at dealing with technical issues efficiently results in your business conserving cash.

Progent's Online Service Technologies
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies that allow the maximum degree of efficiency for remote technical support and repair for small and midsize business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to access your company's network remotely without breaching network security.

Progent's proprietary technical support reporting application maintains detailed histories for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services provided to each client by every engineer. This history of issues and solutions is stored as a quickly retrievable proprietary knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and formal relationships with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find optimal resolutions quickly.

Initiate Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's remote support in Greensboro or anywhere in North Carolina or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.

Remote Technical Support Services Offered Progent
Progent's phone-based technical support experts offer certified skills in an extensive set of products and technologies. This broad range of capability allows Progent's consultants to tackle virtually any emergency that may occur in a small business information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.

To help clients with mixed-OS networks, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services Offered by Progent to small businesses in Greensboro and throughout the state of North Carolina include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X online support services address a broad array of computer technology such as system architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent remote help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Greensboro, North CarolinaThe Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and certifies a person's technical knowledge at the master level. Cisco CCIEs know how to handle even the most complex problems associated with network design, installation, maintenance, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness since their deep expertise permits them to solve the most intractable problems quickly. In typical cases, less qualified consultants can struggle for many hours or days with identical problems that a CCIE can fix in minutes. Few support organizations make CCIEs accessible to help small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so you can get immediate assistance for severe network problems that are impacting worker efficiency but are beyond the comfort zone of your ordinary computer maintenance providers. Progent's CCIE support experts can connect to your computer system via advanced remote support technology in order to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN technology.

  • Certified MS Windows Support
    Windows Experts for Greensboro, North CarolinaProgent's Microsoft-qualified online support experts can provide network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting engineers who can help you with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server application development, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad range of online PC desktop consulting and support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Specialists
    CISSP Qualified Network Security Engineers for Greensboro, North CarolinaProgent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection services to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to clean up rapidly following a serious breach. Security services offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects that small companies frequently need. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller organizations who don't have the resources to create an in-house Call Center but who want fast communication with an efficient Help Desk Call Center with proficient phone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless extension of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as an escalation alternative for complex network challenges, or be available in overflow circumstances when your other support engineers are swamped.

    Progent's Help Desk consulting services can assist you in building an effective new Call Center or enhancing your established one, evaluating or customizing Help Desk software products to address the unique needs of your corporation, or adding occasional online personnel to supplement your internal Call Center group to deal with unusually busy events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your customers in Greensboro or anywhere in the state of North Carolina instant contact with an effective network service resource with extensive background offering phone support and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a key enabler of company performance, and Progent's policy is to solve rather than merely document network problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply remote professional engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft Office Word, and MS Office Excel. To read more about Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can nurture the artistic components of Apple Mac computing by delivering remote help services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio or video or integrating an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide businesses in Greensboro, or anywhere in the state of North Carolina, remote network and server monitoring services based on MS System Center Operations Manager 2007, customized by Progent for your business so your IT maintenance is proactive and automated. By detecting potential problems before they expand into network outages, system monitoring can ward off inconvenient and costly service crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or networks that support multiple platforms.

How Your Greensboro Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.

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