Fast Phone Help for Greensboro UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Greensboro or anywhere in North Carolina, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security consultants to handle high-level security design and disaster recovery planning.

Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced tools to resolve the majority of network issues rapidly. Efficient support reduces direct costs because solutions require a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating system outages and associated costs due to business disruption, disgruntled clients, idle workers, and distracted management.

Progent's billing policy for online help is designed to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing prevent scenarios where quick fixes manage to turn into large invoices. Progent's skill at disposing of technical issues quickly translates into your company conserving money.

Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company computer networks. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to access your company's network remotely without violating corporate security.

Progent's powerful customer support reporting application maintains thorough records describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance delivered to every Progent customer by any engineer. This database of trouble tickets and solutions is stored as an easily exploitable support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Greensboro or anywhere in North Carolina or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's phone-based support experts offer certified skills in an extensive array of products and technologies. This wide range of technical skills allows Progent's engineers to manage virtually any crisis likely to crop up in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help customers with mixed-operating system environments, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services Offered by Progent to companies in Greensboro and anywhere in the state of North Carolina include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad spectrum of computer technology including system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Greensboro, North CarolinaThe Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and validates a consultant's network technology skills at the expert level. CCIEs can handle the most stubborn challenges associated with network planning, integration, management, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and coming up with workarounds or locating software patches. CCIEs represent an exceptional cost-effectiveness because their broad experience permits them to resolve even the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so your company can receive timely support for serious network infrastructure issues that are lowering worker efficiency but are not within the scope of your regular computer service providers. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of sophisticated remote troubleshooting technology in order to perform efficient, safe, and economical diagnosis and repair. Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Expertise for Greensboro, North CarolinaProgent's Microsoft-qualified remote support engineers offer computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online desktop support services including Windows 7 migration support, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Certified System Security Experts for Greensboro, North CarolinaProgent's certified CISM and CISSP security engineers can provide a range of system protection services that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist you to recuperate quickly following a damaging breach. Security support services available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; building secure techniques for off-site and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who need fast access to a reliable Call Center with proficient phone assistance plus the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and serves as a seamless addition to your current Help Desk resources. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the toughest network challenges, or be ready in those instances when your other service providers are swamped.

    Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or revamping your existing one, identifying or modifying Help Desk Call Center software to handle the special requirements of your corporation, or adding temporary online personnel to reinforce your in-house Help Desk resources during high-demand scenarios like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals gives your customers in Greensboro or anywhere in the state of North Carolina fast communication with a large network service group with extensive experience providing phone support and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a solid contributor to company productivity, and Progent's goal is to resolve rather than merely track technical issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional consulting support and education in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To learn more information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac experts can nurture the imaginative facets of Apple Mac computing by delivering remote consulting services and training in imaging, sound, and video. Progent's consultants can provide expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like capturing or digitizing audio/video or setting up an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in Greensboro, or anywhere in the state of North Carolina, remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your computer support is proactive rather than reactive. By uncovering possible trouble spots before they expand into full-scale emergencies, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support a combination of OS platforms.

How Your Greensboro Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.

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