UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for Greensboro Small Office Information Networks
For small and midsize companies located in Greensboro or anywhere in the state of North Carolina, Progent offers 24x7 remote help for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the U.S. Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and diagnostic issues.
Progent's remote technical support services represent excellent value because they are equipped with the practical background and the sophisticated tools to resolve most network problems quickly. This reduces direct expenses since service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with indirect costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast repairs manage to end up as large tabs. Progent's penchant for dealing with problems quickly results in your company conserving money.
Progent's Online Service Tools
Over time, Progent has refined a set of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for online technical support and repair for small and midsize company IT networks. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to connect to your company's environment remotely without compromising network security.
Progent's powerful customer support reporting system keeps extensive histories describing all support that Progent's customers have received. Progent's team consultants have access to the records of support provided to every client by every Progent engineer. This history of trouble tickets and solutions is stored as a conveniently searchable internal database that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and formal partnerships with important technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases as well as to manufacturers' in-house support staff so Progent's remote consulting engineers can determine the most efficient resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Computer Support. Assistance from Progent
To initiate Progent's phone services in Greensboro or anywhere in North Carolina or to find out more about Progent's phone support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online consulting engineers possess credentials in an extensive array of technologies. This wide range of capability permits Progent's consultants to manage practically any problem likely to take place in a small or midsize company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
Phone-based technical support services provided by Progent to customers in Greensboro and anywhere in the state of North Carolina include:
UNIX/Linux, Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a wide array of computer technology such as system architecture, email solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and simplified administration, and transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Contact a Cisco CCIE for Complex Network Troubleshooting The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most intractable problems surrounding network planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco System's internal engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of experience allows them to find solutions for even the most intractable problems quickly. In typical instances, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco CCIE so you can get urgent help for severe network issues that are impacting business efficiency but are beyond the comfort zone of your regular computer service resources. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of the latest on-line troubleshooting tools to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.
Authorized MS Windows Support Progent's Microsoft-qualified online service professionals can deliver computer system problem solving and IT help for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Partner network support firm and can provide your organization the expertise of support engineers who can assist to integrate, support and manage the extensive suite of Microsoft Servers including Microsoft Windows 2003 Server, Microsoft SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Microsoft Application Center, SharePoint Server, Virtual Server, and System Center Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Certified System Security Engineers Progent's accredited CISM and CISSP security consultants offer a range of system protection services that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your business to recover quicky after a damaging penetration. Security support offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging system from viruses, spam, and DHA attacks; and setting up round-the-clock proactive monitoring.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects that small companies frequently request. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
Call Center Services
Progent's Help Desk support programs for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for smaller organizations who don't have the budget to support an in-house Help Desk Call Center but who want quick response from an efficient Help Desk Call Center with proficient phone support plus the expertise to escalate complex problems to high-level engineers.
Progent’s Virtual Help Desk Call Center is designed for bigger businesses and serves as a transparent reinforcement of your current Call Center organization. Progent's Virtual Help Desk can serve as a an escalation alternative to resolve the toughest network challenges, or be ready in overflow instances when your ordinary resources are overwhelmed.
Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or revamping your current organization, selecting or enhancing Help Desk Call Center application software to meet the particular requirements of your business, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center team to deal with high-demand situations like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology professionals gives your customers in Greensboro or anywhere in the state of North Carolina rapid contact with a dependable technical support group with substantial background offering telephone-based support and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a major driver of business efficiency, and Progent's aim is to solve and not just annotate technical problems.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth engineering support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can support the artistic facets of Mac environments by providing remote help services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio or video or integrating an audio/video production facility.
Online Network Monitoring Support
Progent offers companies in Greensboro, or anywhere in the state of North Carolina, online network monitoring support powered by Microsoft Operations Manager, customized by Progent to fit your business so your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they result in crashes, automated monitoring can head off stressful and expensive service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft environments, or systems that support a variety of platforms.
How Your Greensboro Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or e-mail information@progent.com.
Microsoft Windows Server Update Services enables network managers to install and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, IT personnel can fully and easily manage the distribution of updates that are published via Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft WSUS such as planning the Microsoft SUS deployment, setting up client's workstations, defining the Group Policy parameters, and ensuring your Microsoft Software Update Services GPO is linked to an Active Directory container appropriate for your network environment.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business deploy and maintain Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and offer the flexibility to expand with your 1:25 PM 6/28/2006growing business requirements. Progent’s Cisco-certified network experts support Cisco’s complete family of hardware and software targeted at preventing data theft, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.
Windows Server 2008 represents an important advance in making IT systems more secure and available, simpler to virtualize and administer, higher performing, and able to provide an improved platform for web hosting and development. Progent can help your business get the most from the enhancements built into Windows Server 2008 by delivering consulting, troubleshooting, education, temporary staffing, network monitoring, and security services.
Progent’s Wireless Consulting Services offer a convenient, economical option for small business IT networks to incorporate the latest wireless connectivity solutions. Few small organizations have internal IT staffs with the time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the hands-on background to cut through the hyperbole and identify and configure the best products for Wi-Fi wireless LAN (WLAN), mobile access, and small office wireless security. For 802.11 WiFi environments, Progent can show you how to design and deploy 802.11a, 802.11b and 802.11g compatible wireless link appliances such as the Cisco Aironet wireless access point. Progent can also show you how to configure an appropriate degree of 802.11x security. For wireless email and wireless Internet programs for mobile users, Progent supports devices such as the Research In Motion Blackberry (RIM Blackberry) for wireless email, as well as wireless PDAs, smartphones, and Pocket PCs based on Windows Mobile operating systems with Activesync. Progent’s experience with the Proxim Tsunami wireless bridge allows you to test11:10 AM 6/27/2006 and install building-to-building wireless access.
Progent provide San Francisco Bay Area small to midsize companies world-class IT consulting plus remote or in-person technical support for networks powered by Microsoft Windows Server technology and Microsoft's .NET servers including Microsoft Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco qualified IT consultants also can provide security expertise for businesses varying in size from the small office to the worldwide enterprise.
SQL Server 2005 offers powerful, familiar tools to computer professionals as well as to network users, lessening the difficulty of designing, integrating, administering, and accessing enterprise information and database applications in environments ranging from handheld devices to corporate information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and broad knowledge in designing and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Even if your business has a small network services group and a modest IT budget, your information system can still feature the same high reliability and performance that once needed a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-certified network professionals, the latest network management products for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk call center to keep your vital network applications and servers operating. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and application monitoring to reduce service expenses, resolve problems quickly, and anticipate issues before they degrade network productivity. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent supports MOM 2000 and Microsoft Operations Manager 2005 to offer small business systems enterprise-class reliability, protection and capacity.
Progent's business climate will make you a more capable consultant by enhancing your technical knowledge and boosting the satisfaction of your clients. Progent makes good on this promise by attracting the top professional talent for you to operate with, providing a state-of-the-art network and communications infrastructure, using proprietary application tools to enable the maximum quality of support, and by streamlining proven business structures for attracting and keeping clients.
Progent's expert support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, simplifies long-term support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent offers the experience to finish your project quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
For small and midsize companies located in Greensboro or anywhere in the state of North Carolina, Progent offers 24x7 remote help for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the U.S. Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and diagnostic issues.
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most intractable problems surrounding network planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco System's internal engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of experience allows them to find solutions for even the most intractable problems quickly. In typical instances, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes.
Progent's Microsoft-qualified online service professionals can deliver computer system problem solving and IT help for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's accredited CISM and CISSP security consultants offer a range of system protection services that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your business to recover quicky after a damaging penetration. Security support offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging system from viruses, spam, and DHA attacks; and setting up round-the-clock proactive monitoring.
