Urgent Phone Consulting for Greensboro UNIX or Linux NetworksFor small companies in Greensboro or anywhere in North Carolina, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced technology to resolve most network problems rapidly. This lowers direct costs because solutions take up a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical online support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where quick solutions manage to end up as large bills. Progent's skill at solving technical issues quickly translates into your business conserving money.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes that allow the highest degree of efficiency for remote consulting and repair for small and midsize business IT systems. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to access your company's system without violating corporate security.

Progent's proprietary customer support reporting system stores extensive histories for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of services provided to each customer by any consultant. This database of problems and fixes is stored as a quickly exploitable internal database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft make available additional massive support databases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts are able to determine optimal resolutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Mac OS X Network Support from Progent
To get started with Progent's phone support in Greensboro or anywhere in North Carolina or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote consulting engineers offer certified skills in an extensive set of products and technologies. This wide range of technical skills allows Progent's consultants to address almost any problem that may take place in a small or midsize company network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To help businesses with multi-OS environments, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP specialists, and ISSAP engineers.

Phone-based technical support services Offered by Progent to small businesses in Greensboro and anywhere in the state of North Carolina include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a broad array of information technology such as system architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux consultants can offer emergency online assistance for diagnosing problems affecting UNIX/Linux systems powered by leading derivatives of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Engineers for Greensboro, North CarolinaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network consultants, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs can handle even the most complex issues surrounding network design, deployment, management, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of expertise permits them to fix the most complex problems rapidly. In typical cases, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few service providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get urgent support for severe network issues that are lowering business efficiency but are not within the experience of your ordinary computer service providers. Progent's CCIE support experts can interface to your network via advanced remote support technology to provide efficient, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized MS Windows Support
    Microsoft Windows Support for Greensboro, North CarolinaProgent's Microsoft-certified online service engineers offer computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad array of online desktop support such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Experts
    CISSP Qualified Network Security Experts for Greensboro, North CarolinaProgent's certified CISM and CISSP security engineers offer a variety of security solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to recover rapidly following a serious breach. Security consulting services available from Progent include: comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special projects that small companies frequently need. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for small businesses who lack the money or time to create an internal Call Center but who want fast response from an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent extension of your established Helpdesk resources. Progent's Virtual Call Center can operate as an escalation option to resolve complex network challenges, or be available in hectic situations when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk or revamping your current one, evaluating or modifying Help Desk software products to meet the unique demands of your business, or providing occasional phone support staff to reinforce your in-house Call Center team to handle demanding scenarios like software transitions, mass updates, or installing brand new business software.

    Progent's Call Center staff of veteran information technology consultants offers your computer users in Greensboro or anywhere in the state of North Carolina immediate communication with a large network service group with substantial experience providing telephone-based help and online repair service for IT systems based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a significant enabler of business productivity, and Progent's target is to resolve and not merely annotate technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and training in key business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, MS Word, and Excel. To learn more information on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac experts can nurture the artistic components of Apple Mac computing by offering remote help support and education in imaging, audio, and motion video. Progent's support professionals offer help in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio or video or putting together an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Greensboro, or anywhere in the state of North Carolina, remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they grow into full-scale emergencies, system monitoring can avoid disruptive and expensive network crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows networks, or systems that support multiple operating systems.

How Your Greensboro Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online support with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.

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