Urgent Online Technical Support for Greensboro UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Greensboro or anywhere in the state of North Carolina, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote support to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online support engineers represent excellent value due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system issues rapidly. This reduces immediate costs because solutions require a smaller number of billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused management.

Progent's pricing policy for online support is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike typical online service firms, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent scenarios where speedy. minor solutions manage to end up as major invoices. Progent's penchant for disposing of problems efficiently results in your business saving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which allow the maximum degree of efficiency for online engineering help and troubleshooting for small business computer networks. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the staff of Progent's remote service group to communicate with your computer system without violating network security.

Progent's highly evolved technical support reporting system keeps detailed records for all service that Progent's customers have received. Progent's team engineers have access to the history of services rendered to each Progent client by any Progent engineer. This database of issues and solutions is organized as a quickly accessible internal knowledge base that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority response from manufacturers' in-house support staff so Progent's remote service experts are able to come up with optimal solutions promptly.

Initiate Online UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's phone services in Greensboro or anywhere in North Carolina or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's online support engineers offer certified skills in a comprehensive set of disciplines. This wide range of technical skills permits Progent's consultants to address almost any crisis likely to take place in a small company information system. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support clients with mixed-OS networks, Progent also provides the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services available from Progent to small businesses in Greensboro and throughout the state of North Carolina include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services address a wide range of computer technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency remote help for troubleshooting anomalies within UNIX/Linux networks based on leading versions of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Greensboro, North CarolinaThe Cisco CCIE certification is the highest accreditation for network consultants, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult issues surrounding network infrastructure planning, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional value because their broad experience permits them to solve even the most intractable problems rapidly. In many instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few consulting firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get timely assistance for severe network problems that are crippling worker productivity but are outside the comfort zone of your regular network support group or consultant. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of the latest on-line support tools in order to provide quick, safe, and economical diagnosis and repair. Progent's CCIEs offer assistance with all of Cisco's popular family of networking devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus VPN solutions.

  • Authorized MS Windows Experts
    MS Windows Expertise for Greensboro, North CarolinaProgent's Microsoft-qualified online support engineers offer computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 application development, Skype for Business migration consulting, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online PC desktop services such as Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Qualified System Security Professionals for Greensboro, North CarolinaProgent's accredited CISM and CISSP network security consultants can provide a variety of security solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your company to clean up rapidly following a serious breach. Security services available from Progent cover in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; setting up firewalls; building secure mechanisms for remote and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special projects that small companies often need. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for small companies who lack the money or time to create an in-house Help Desk Call Center but who want quick access to an effective Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless extension of your existing Call Center staff. Progent's Virtual Help Desk can serve as an escalation resource for complex computer system problems, or be ready in those circumstances when your regular support engineers are too busy.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or revamping your current organization, identifying or modifying Help Desk Call Center software products to address the special requirements of your business, or providing occasional phone support personnel to supplement your internal Help Desk Call Center resources during high-demand situations like software transitions, mass upgrades, or installing new applications.

    Progent's Call Center staff of seasoned information technology experts offers your computer users in Greensboro or anywhere in the state of North Carolina instant contact with a large support group with substantial background providing phone support and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a major driver of company productivity, and Progent's aim is to fix instead of just annotate IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in key application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To read more information on Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the creative facets of Mac systems by offering remote help services and training in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or configuring an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers businesses in Greensboro, or anywhere in the state of North Carolina, remote computer system monitoring services centered around MS Operations Manager network monitoring, enhanced by Progent for your business so your computer support is proactive and automated. By exposing potential trouble spots before they grow into network outages, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or networks that support a combination of operating systems.

How Your Greensboro Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Apple Mac networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.

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