Fast Remote Help for Greensboro UNIX or Linux SystemsFor small and midsize businesses located in Greensboro or anywhere in the state of North Carolina, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.

Progent's online support services offer exceptional value because they are equipped with the real-world experience and the advanced tools to solve most information system problems rapidly. This lowers direct costs since service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you pay just for the services that you actually get. Unlike typical remote support firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor repairs manage to turn into big bills. Progent's skill at disposing of problems efficiently results in your business saving money.

Progent's Online Technical Support Tools
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which permit the maximum level of efficiency for online help and repair for small and midsize company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your company's environment without compromising network security.

Progent's advanced technical support reporting system maintains thorough histories describing all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of all help provided to each Progent client by any consultant. This history of anomalies and fixes is structured as an easily searchable proprietary database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and formal partnerships with important vendors such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to find optimal solutions quickly.

Get Online UNIX, Linux, Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's remote services in Greensboro or anywhere in North Carolina or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's online consulting engineers have certified skills in an extensive array of technologies. This breadth of technical skills enables Progent's consultants to handle virtually any emergency that may occur in a small or midsize business network. Certifications awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To help clients with mixed-OS networks, Progent also provides the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Phone-based services available from Progent to customers in Greensboro and anywhere in the state of North Carolina include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services address a broad range of computer technology including network architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and easy administration, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Greensboro, North CarolinaThe Cisco CCIE certification is the premier accreditation for network engineers, and indicates an individual's technical skills at the master level. CCIEs can handle even the most stubborn issues encountered in network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of expertise permits them to solve even the most intractable problems rapidly. In common instances, less qualified service providers can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Few support firms make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can receive timely assistance for severe network infrastructure problems that are impacting business productivity but are beyond the scope of your local IT maintenance group or consultant. Progent's CCIE engineers can tie into your network via advanced remote troubleshooting technology in order to provide fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling selection of connectivity products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified MS Windows Support
    Microsoft Windows Expertise for Greensboro, North CarolinaProgent's Microsoft-certified online service experts can provide computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the assistance of consulting engineers who can help you with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full array of remote PC desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Qualified System Security Specialists for Greensboro, North CarolinaProgent's qualified CISSP and ISSAP network security engineers can provide a range of security solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up quickly following a damaging penetration. Security services available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies often need. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Support
    Progent's Help Desk programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who don't have the money or time to create an in-house Help Desk but who want fast communication with an efficient Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent addition to your existing Help Desk staff. Progent's Virtual Help Desk can act as an escalation option to resolve the toughest computer system problems, or be available in hectic circumstances when your other support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or modifying Call Center software products to address the special demands of your corporation, or providing temporary online staff to work with your internal Help Desk team to deal with high-demand scenarios such as software migrations, mass updates, or installing new applications.

    Progent's Call Center team of seasoned network professionals gives your clients in Greensboro or anywhere in the state of North Carolina quick communication with an efficient technical support group with substantial experience providing phone help and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's policy is to fix instead of simply track IT issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and MS Excel. To read additional information on Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can nurture the creative components of Apple Mac environments by providing remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a variety of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Greensboro, or anywhere in the state of North Carolina, online network and server monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they expand into downtime, remote monitoring can minimize inconvenient and costly service failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft networks, or systems that incorporate a variety of OS platforms.

How Your Greensboro Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple Mac networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.

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