Urgent Remote Support for Greensboro UNIX, Linux, or Sun Solaris SystemsFor small companies in Greensboro or anywhere in the state of North Carolina, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.

Progent's online support services represent excellent value because they have the real-world background and the sophisticated technology to solve most network problems quickly. This lowers direct expenses since solutions accumulate a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's pricing model for remote support is designed to maximize the impact of your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions somehow end up as major bills. Progent's penchant for handling technical issues quickly translates into your company conserving money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes that allow the maximum level of effectiveness for remote help and troubleshooting for small company IT systems. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's online support team to interface to your network remotely without violating corporate security.

Progent's highly evolved service reporting system includes thorough documentation of the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help delivered to every Progent customer by every Progent engineer. This database of issues and resolutions is organized as a readily searchable internal knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close partnerships with important industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's online service experts can determine optimal resolutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's phone support in Greensboro or anywhere in North Carolina or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's phone-based support professionals have advanced credentials in a comprehensive array of products and technologies. This broad scope of technical skills allows Progent's engineers to handle practically any crisis that may crop up in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To help companies with multi-OS environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services Offered by Progent to small businesses in Greensboro and throughout the state of North Carolina include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a broad range of computer technology such as network architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Greensboro, North CarolinaThe Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and validates a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most intractable challenges surrounding network infrastructure design, installation, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. CCIEs provide exceptional value since their depth of expertise allows them to resolve the most intractable problems quickly. In typical cases, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive urgent help for serious network issues that are hurting worker productivity but are not within the experience of your ordinary computer maintenance providers. Progent's Cisco CCIE consultants can connect to your network using sophisticated on-line troubleshooting tools to provide fast, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Experts
    Windows Support for Greensboro, North CarolinaProgent's Microsoft-certified remote service experts can deliver network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server design, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote desktop support including Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Qualified System Security Specialists for Greensboro, North CarolinaProgent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help your business to recover quickly following a damaging penetration. Security services offered by Progent include: thorough network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; configuring firewalls; building secure techniques for remote and mobile communication; protecting your email system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses often request. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Call Center programs for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for small businesses who lack the money or time to build and maintain an internal Help Desk but who require fast access to a reliable Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless addition to your current Help Desk organization. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to handle the toughest computer system problems, or be available in overflow circumstances when your regular service providers are too busy.

    Progent's Call Center consulting support can aid you in building an effective new Call Center or improving your established one, evaluating or modifying Call Center application software to meet the unique requirements of your business, or adding occasional phone support staff to work with your in-house Help Desk Call Center group to handle high-demand events such as software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network experts offers your workers in Greensboro or anywhere in the state of North Carolina rapid contact with a dependable network service resource with years of experience providing phone consulting and online troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a significant driver of business performance, and Progent's goal is to solve and not merely record network issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff offers online advanced consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office Word, and MS Office Excel. To find out more about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac consultants can promote the creative facets of Macintosh systems by providing phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio/video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Greensboro, or anywhere in the state of North Carolina, online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your computer support is proactive and automated. By exposing emerging trouble spots before they evolve into crashes, remote monitoring can ward off inconvenient and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or systems based on a combination of OS platforms.

How Your Greensboro Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.

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