Fast Remote Support for Greensboro UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Greensboro or anywhere in North Carolina, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.

Progent's online technical support services represent exceptional leverage due to the fact that they have the practical experience and the advanced technology to resolve the majority of information system issues rapidly. Efficient support lowers direct expenses since service calls accumulate a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are billed only for the services that you receive. In contrast to typical remote service companies, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with situations where quick repairs manage to end up as large invoices. Progent's skill at handling technical issues quickly translates into your business conserving money.

Progent's Remote Service Technologies
Over the years, Progent has refined a collection of customized technologies and field-proven processes that promote the maximum degree of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to connect to your company's computer system without violating corporate security.

Progent's powerful technical support database system includes detailed histories describing the support that Progent's clients have received. Progent's authorized service personnel have access to the records of all help delivered to each Progent client by every engineer. This archive of trouble tickets and responses is organized as a quickly searchable support knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical support databases and allow quick response from manufacturers' internal support staff so Progent's online service experts can determine the best resolutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Greensboro or anywhere in North Carolina or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's online consulting professionals have advanced credentials in an extensive array of products and technologies. This wide range of capability allows Progent's engineers to resolve virtually any crisis likely to crop up in a small company network. Credentials awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to companies with multi-platform networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services Offered by Progent to small businesses in Greensboro and throughout the state of North Carolina include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of information technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can provide urgent online help for troubleshooting anomalies affecting UNIX/Linux networks based on popular variants of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Greensboro, North CarolinaThe Cisco CCIE credential is the premier recognition for networking consultants, and validates a consultant's technical skills at the expert level. CCIEs can deal with even the most stubborn issues associated with network design, installation, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to find solutions for the most difficult problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get urgent assistance for severe network problems that are impacting business efficiency but are not within the experience of your regular IT service providers. Progent's CCIE support experts can interface to your environment using the latest on-line support tools in order to perform fast, safe, and affordable analysis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of networking devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as VPN solutions.

  • Certified Microsoft Windows Support
    Windows Expertise for Greensboro, North CarolinaProgent's Microsoft-qualified remote service professionals can provide network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad range of remote desktop support such as Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Certified Network Security Experts for Greensboro, North CarolinaProgent's accredited CISSP and ISSAP network security engineers offer a variety of system protection services to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover thorough security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small businesses often request. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who lack the budget to create an in-house Call Center but who want fast response from a reliable Help Desk with professional phone assistance plus the available expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless addition to your existing Call Center team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to handle the toughest network problems, or be ready in overflow instances when your regular support engineers are overwhelmed.

    Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk application software to meet the special needs of your company, or adding occasional phone support personnel to supplement your internal Call Center resources during unusually busy scenarios like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network experts gives your clients in Greensboro or anywhere in the state of North Carolina quick access to an effective support group with extensive background providing telephone-based consulting and online diagnostics for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's target is to fix instead of merely record IT issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting staff offers online advanced consulting expertise and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications including CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To find out more information on Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the imaginative aspect of Mac systems by providing phone-based consulting support and training in imaging, audio, and video. Progent's support professionals offer assistance in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio/video or configuring an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Greensboro, or anywhere in the state of North Carolina, remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your network maintenance is proactive and automated. By anticipating emerging problems before they evolve into crashes, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by a variety of OS platforms.

How Your Greensboro Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.

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