Immediate Online Troubleshooting for Greensboro Information Networks
Urgent Phone Help for Greensboro SystemsFor companies located in Greensboro or anywhere in North Carolina, Progent provides online support for information systems based on Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified professionals have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve most information system issues rapidly. Efficient support reduces immediate expenses because service calls use up minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. Unlike typical online support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where quick solutions manage to end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and proven processes which ensure the highest degree of efficiency for remote engineering help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's remote service group to interface to your system remotely without compromising corporate security.

Progent's advanced customer support reporting application stores detailed histories for all service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of all help provided to each Progent customer by every consultant. This history of issues and resolutions is structured as an easily accessible internal knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close partnerships with important industry leaders including Cisco and Microsoft open up other vast technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote service experts can find the most efficient solutions in the least time.

Remote technical services available from Progent to customers in Greensboro and anywhere in the state of North Carolina include:

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on time. Progent's special online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the resources to create an internal Help Desk Call Center but who need fast access to an efficient Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or improving your existing organization, identifying or customizing Call Center application software to meet the unique demands of your business, or providing temporary online personnel to work with your internal Call Center team to deal with high-demand situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts offers your computer users in Greensboro or anywhere in the state of North Carolina rapid contact with an effective network service group with extensive background delivering phone help and remote repair service for computer environments powered by Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a key driver of company productivity, and Progent's goal is to fix rather than just annotate technical issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff can supply online professional engineering expertise and education in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and MS Excel. To learn more information about Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Greensboro, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure SCOM for your environment so your computer support is proactive rather than reactive. By anticipating looming issues before they expand into crashes, remote monitoring can ward off stressful and costly information system failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft environments, or networks that support a mix of operating systems.
How Your Greensboro Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Greensboro or throughout the state of North Carolina, Progent's online network support engineers can deliver effective and economical system support the instant your organization has to have it. More than 15 years of providing online tech support has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Greensboro office deals with a local freelance support technician or maintains a full time organization that can deal with ordinary network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to deal with sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Companies in Greensboro
Progent's online support services allow your Greensboro company to experience the advantages of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most companies in Greensboro or anywhere in North Carolina, nearby computer support resources, whether made up of outside consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, IT crises might strike when local support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support personnel. In these situations, Progent's online service professionals give you an easy, quick, and economical way to augment your local resources and to transfer valuable information to increase your ability to resolve downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance service providers. While freelance service people have less overhead than larger consulting firms and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback help may force your company to go without assistance during an emergency. As your network grows, system downtime and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup support experts to make sure your IT system remains available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often start with an information system implemented on a modest budget. Lacking a proper framework, band-aid fixes often get piled onto an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the business. These poorly built systems require proper analysis, smart strategic planning, and extensive IT expertise to evolve to a system infrastructure that can offer the stable foundation to handle current business requirements and ease future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses require guidance and technical training to negotiate an increasingly complex array of product options available for promoting business success and improving productivity. They hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Entire Family of Server Platforms
    Progent offers world-class expertise for Microsoft’s powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are billed only for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each staff member to each client. The discipline of detailing and organizing support records allows more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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