Even if your Greensboro small business deals with a regular freelance consultant or maintains a full time organization that can deal with typical computer issues, Progent’s Microsoft certified engineers provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected system crises or particularly challenging integration projects.

Details of Progent's Online Network Support for Greensboro
Progent's phone help, Internet-based repair, system security consulting, and system management services offer small companies in Greensboro or anywhere in the state of North Carolina the greatest leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:

• Fast Phone Access to Microsoft Certified Professionals
  Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to small businesses in Greensboro and is also ideal for customers in more remote areas of North Carolina that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going education.

• Per Minute Rates to Reduce Expenses
  Progent offers online help on a by-the-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for online support and asks for no ongoing subscription fee. This protects you from paying big bills for simple fixes.

• Availability of Cisco Certified Network Infrastructure Specialists
  As a Registered Partner for Cisco, Progent offers the services of on-staff professionals with skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.

• Application Experts Team
  Progent's basic support offerings include system integration, Microsoft Exchange consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts staff covers:
  • Great Plains Software Support and Programming
  • Microsoft Dynamics CRM Help
  • MS Project Support
  • Microsoft Office Excel Programming
  • Microsoft Word Help
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Integration
  • Mac Support
  By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that align with the special needs of your company.

• Sophisticated Remote Access Software
  Secure online access allows Progent's service professionals to see exactly what your users see. This makes it possible to produce quick fixes to issues that could otherwise demand a costly personal service call. State-of-the-art remote access software and expert engineers together allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.

• Compatibility with Popular VPN Gateways
  Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.

• 24x7 Service for High Network Availability
  For small companies with vital applications, Progent offers 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk support programs are intended especially for budget-conscious small offices whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.

Benefits of Progent's Network Help for Small Businesses in Greensboro
Progent's remote support services enable your City# small business to enjoy the benefits of timely, expert network support without the expense of managing a full-time IT organization. Your information system will derive greater business worth by being increasingly available, efficient, and secure. Advantages to your business include:

• Convenient remote extension of your local IT resources
  With most small companies in Greensboro and throughout North Carolina, local network service resources, whether made up of outside consultants or a full-time maintenance staff, can resolve typical technical problems. On the other hand, major troubles sometimes spring up when local resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service professionals give you an easy, fast, and economical way to supplement your local resources and to pass on useful information to increase your ability to deal with downstream issues locally.

• Less Reliance on Individual Service Providers
  For network maintenance, small organizations commonly rely on independent freelance service providers. While freelance consultants have smaller overhead than larger support firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your small business grows, network downtime and trouble with critical applications become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your IT system stays up and running.

• Create a Scalable Basis for Seamless Growth
  Small companies often begin with an IT system created on a modest budget. Without a robust framework, slap-dash repairs often get piled on top of a weak foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. These poorly designed systems require proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet vital business demands and simplify downstream expansion.

• Work with Solution Providers Rather Than Technology Vendors
  Small companies require guidance and technical education to navigate through an increasingly complex array of technology alternatives available for promoting business success and improving efficiency. Businesses do not need a computer engineer who is trying to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT allow small businesses to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over=stretched internal IT help.

Progent adds value by providing:

• Certified Knowledge of Microsoft's Full Family of Servers
  Progent offers in-depth support for Microsoft’s popular server platforms with services such as Microsoft Windows Server 2003 support, Microsoft Windows 2000 upgrades, Microsoft Windows NT legacy support, Microsoft Exchange Server 2003 integration, Exchange Server 5.5 and Exchange Server 2000 upgrades, and SQL Server expertise.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry background, at the forefront of network service, performing a broad range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested approaches for using technical knowledge to repair real-world network problems quickly.

• Value Pricing
  Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you owe just for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be tempted to permit simple problems to fester.

• Complete Documentation of IT Services
  Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by every consultant to every customer. The practice of detailing and archiving service activity results in more effective service and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MOM causes your network support to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from painful and costly service losses.

How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.