Fast and Affordable Remote Troubleshooting for Greensboro Networks
Fast Online Support for Greensboro NetworksFor companies in Greensboro or anywhere in the state of North Carolina, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve most information system problems quickly. This lowers direct expenses since service calls use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick solutions somehow turn into substantial bills. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven processes which allow the highest degree of effectiveness for remote consulting and repair for computer networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your company's environment remotely without compromising system security.

Progent's powerful customer support database system maintains thorough documentation describing all support that Progent's customers have been provided. Progent's staff engineers have access to the details of services delivered to every client by every consultant. This database of problems and repairs is organized as a readily accessible internal knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting experts are able to come up with optimal solutions quickly.

Remote technical support services offered by Progent to clients in Greensboro and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the money or time to create an internal Help Desk Call Center but who want quick response from an effective Help Desk with professional telephone support as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless supplement to your current Call Center organization. Progent's Virtual Help Desk can serve as a an escalation alternative for the most difficult computer system issues, or be ready in overflow instances when your regular support engineers are too busy.

    Progent's Call Center team of experienced information technology consultants provides your clients in Greensboro or anywhere in the state of North Carolina quick assistance from a dependable technical support resource with years of experience offering phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a crucial contributor to company success, and Progent's aim is to solve instead of merely annotate IT issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team offers phone-based and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Word, and MS Office Excel. To read more information about Progent's consulting, programming, and education services, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Greensboro, or anywhere in the state of North Carolina, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into downtime, system monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows networks, or networks based on a variety of operating systems.
How Your Greensboro Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Greensboro or throughout the state of North Carolina, Progent's online computer support specialists are ready to provide effective and economical IT help the moment your business has to have it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Greensboro organization works with a local independent support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to deal with sudden network crises or especially tough integration problems.

Features of Progent's Remote Computer Services for Greensboro
Progent's online help, remote troubleshooting, network security expertise, and system management services give businesses in Greensboro or throughout the state of North Carolina unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

  • Fast Telephone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Greensboro and is also ideal for networks in geographic regions of North Carolina that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, technical databases, and continuing education.

  • By the Minute Rates to Reduce Costs
    Progent provides remote help on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum charge for phone help and imposes no monthly subscription fee for services provided during normal business hours. This protects you from facing big bills for simple fixes.

  • Availability of Cisco Certified Network Infrastructure Experts
    Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Group
    Progent's basic support services consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting expertise for critical business applications. Help offered by the Application Experts Team includes:
    Dynamics GP/Great Plains Consulting and Customization
    Microsoft Office Project Support
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Consulting
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Software Development and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Database Administration and Application Programming
    MySQL Project Management and Software Design
    Apple Mac Support
    Amazon Marketplace Web Service Software Integration

    By providing a convenient one-stop source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that meet the special needs of your company.

  • Advanced Remote Connectivity Software
    Secure remote connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to find fast fixes to problems that might otherwise demand an expensive onsite service call. Effective remote access software and expert technicians together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.

  • Compatibility with Leading VPN Gateways
    Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

  • 24-hour Service for Maximum Network Availability
    For organizations with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are intended specifically for budget-conscious companies whose clients need instant access to a Help Desk Call Center with effective phone support and complete escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, refined remote support software, and understanding of corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.