Fast Remote Technical Support for Greensboro Computer Networks
Urgent Phone Technical Support for Greensboro SystemsFor organizations located in Greensboro or anywhere in the state of North Carolina, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to many online service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions manage to turn into big bills. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of optimized technologies and proven methodologies which permit the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to connect to your system without violating system security.

Progent's sophisticated service reporting system keeps comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support delivered to every Progent customer by every Progent consultant. This archive of anomalies and resolutions is stored as a quickly searchable support database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical databases and allow fast response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.

Remote technical support services available from Progent to customers in Greensboro and anywhere in the state of North Carolina include:

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special online engineering services include:
  • Call Center Support
    Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who want fast access to an effective Help Desk Call Center with proficient phone support plus the expertise to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Call Center or revamping your established one, selecting or modifying Help Desk application software to address the particular requirements of your company, or providing temporary phone support staff to work with your existing Help Desk group during high-demand events such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center team of experienced network experts provides your clients in Greensboro or anywhere in the state of North Carolina rapid contact with an efficient support resource with substantial background delivering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid driver of business performance, and Progent's aim is to solve and not merely record technical problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications such as CRM, Project, Microsoft Office Word, and Microsoft Excel. For more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a flat monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight DPS managed backup.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Greensboro, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your network support is proactive and automated. By anticipating possible problems before they expand into network outages, system monitoring can ward off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows systems, or networks that incorporate multiple operating systems.
How Your Greensboro Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online expertise with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Greensboro or anywhere in the state of North Carolina, Progent's online network support engineers can provide professional and economical IT support whenever your company has to have it. More than a decade of offering remote repair services has led to Microsoft Gold certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Greensboro organization deals with a regular independent support technician or maintains a full time IT staff that can handle ordinary network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to handle sudden network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Greensboro
Progent's online technical help services allow your Greensboro organization to realize the advantages of immediate, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    For most businesses in Greensboro and throughout North Carolina, local network service resources, whether represented by outside consultants or an internal IT staff, can deal with the majority of technical problems. However, major troubles may spring up when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local service personnel. In these instances, Progent's on-call service experts give you an easy, quick, and affordable solution to augment your local resources and to pass on valuable information to improve your capability to resolve future issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly rely on independent freelance service providers. Although freelance consultants carry less internal costs than big service firms and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of fallback personnel may require your company to go without help during an IT crisis. As your network expands, system downtime and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support experts to insure your network is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations often begin with an IT system created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto an unstable foundation. As a network grows, reliability and expandability issues can hinder the productivity of the organization. These badly designed environments need proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to provide the stable foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies require advice and technical training to negotiate an increasingly complex array of technology options available for accelerating business success and improving productivity. These companies do not need a computer engineer who is attempting to resell a specific vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, at the front lines of network service, executing a wide variety of IT projects for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested approaches for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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