Fast and Affordable Online Technical Support for Greensboro Computer Networks
Fast Phone Support for Greensboro SystemsFor companies in Greensboro or anywhere in North Carolina, Progent offers remote support for networks based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve most network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves additionally with incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly important for businesses that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you owe only for the support that you receive. Unlike many online service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor fixes manage to end up as large tabs. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized tools and proven methodologies which promote the highest degree of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to access your environment without compromising network security.

Progent's advanced service database application includes comprehensive histories for the support that Progent's clients have received. Progent's staff service personnel have access to the specifics of support provided to every client by any consultant. This archive of problems and solutions is stored as a quickly accessible proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close partnerships with important industry leaders including Cisco and Microsoft make available other massive technical support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.

Online services offered by Progent to companies in Greensboro and throughout the state of North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight line of network management outsourcing services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the money or time to assemble and manage an in-house Call Center but who want quick communication with an efficient Call Center with proficient telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent extension of your current Call Center organization. Progent's Virtual Help Desk can act as a an escalation resource for the toughest technical challenges, or be ready in overflow instances when your regular support engineers are swamped.

    Progent's Help Desk team of seasoned information technology professionals gives your clients in Greensboro or anywhere in the state of North Carolina quick communication with an effective technical support group with years of background offering telephone-based consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to company performance, and Progent's aim is to fix instead of simply document network issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team provides online advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications including CRM, MS Project, Office Word, and Office Excel. To learn more information concerning Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Greensboro, or anywhere in the state of North Carolina, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your computer support is proactive rather than reactive. By anticipating potential trouble spots before they grow into network outages, proactive monitoring can avoid stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or networks powered by a mix of operating systems.
How Your Greensboro Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple Mac, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Greensboro or throughout the state of North Carolina, Progent's online computer support engineers are ready to deliver effective and affordable system help the moment your business has to have it. More than a decade of offering online repair services has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Greensboro office deals with a local independent consultant or maintains an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Offices in Greensboro
Progent's remote support services allow your Greensboro business to realize the advantages of immediate, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    With most offices in Greensboro or anywhere in North Carolina, local network service resources, whether consisting of independent consultants or a full-time IT staff, can solve typical network issues. However, major troubles may occur when your regular support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your usual service people. In these situations, Progent's online service specialists give you an easy, fast, and economical way to supplement your regular resources and to pass on valuable information to increase your capability to handle downstream issues locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller offices commonly depend on individual freelance consultants. Although freelance service people carry smaller internal costs than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup help may force your business to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically begin with an IT system created on a modest budget. Without a scalable framework, slap-dash fixes often get thrown onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These poorly built environments need careful assessment, smart long-term planning, and broad-based IT expertise to evolve to a system architecture able to provide the stable foundation to handle critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses require guidance and technical training to negotiate an ever more complicated array of product alternatives available for promoting business success and improving efficiency. These companies hardly need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, in the trenches of IT support, executing a broad variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT capability, but also a consultant with proven approaches for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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