For business computer networks located throughout the state of Hawaii, Progent's Microsoft and Cisco certified technical team members can deliver remote phone support and troubleshooting to fix your network systems troubles fast and cost effectively. Progent has acquired world-class expertise, advanced software tools, and support databases to identify and repair IT problems without the high cost and delays associated with on-site technical service calls.

If your Hawaii company is located beyond the larger metropolitan areas such as Honolulu, your local computer support options may be limited in technical expertise, or not available during urgent situations. This can result in a network environment that is unusable or causing wasted time due to technical problems continuing for too long. Progent’s staff of seasoned network professionals average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical projects for a varied range of customers. This means you obtain not just the technical skills needed for the task, but an expert with demonstrated methods for applying those skills to deliver excellent network solutions.

Strategically Headquartered in Silicon Valley
Progent is strategically based in the heart of California’s Silicon Valley, a region respected globally for innovation, advanced technology, and top-notch network engineers. Cisco is headquartered in San Jose and Microsoft’s Silicon Valley operation is Microsoft’s biggest outside their Washington headquarters. Other major high-tech corporations based in the Silicon Valley / San Francisco region include Google, Apple Computer, Intel, Yahoo, Sun, Juniper Networks, and Oracle. This region is also the site of several of the top ranked universities in the U.S. Progent has put together a first-class group of Microsoft certified consultants and Cisco CCIE network engineers from this sizable resource to make up the nucleus of Progent’s international team of computer network consultants.

Microsoft Windows 8.1 Migration and Integration
Progent's certified Windows 8.1 experts can deliver a variety of consulting services to help companies of any size to install, manage, and support IT systems that include workstations, notebooks, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's senior project managers can assist to create test environments to assess Windows 8.1 and develop and execute Windows 8.1 migration plans based on proven methodologies. Progent's consultants also offer Windows 10 planning and migration help.

MySQL Software Development and DBA Services
Progent's MySQL RDBMS consultants offer a variety of economical online support services to assist companies of any size to enhance the business benefit of MySQL technology. Consulting services provided by Progent for MySQL systems include DBA support, application programming, and MySQL migration help.

Progent's Test Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento, California includes a variety of advanced computers and network equipment that can be utilized online or on premises to facilitate system testing, evaluations, performance modeling, repair, disaster recovery simulation, education, and additional purposes to help Progent's clients succeed with major projects.

High-level Project Management Consultants
For enterprise customers looking for high-level project management assistance, Progent can provide the services of senior IT experts with decades of background in IT management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These seasoned IT managers offer project management skills to assist businesses to follow leading practices to ensure that development or deployment projects are completed on schedule and on budget.

Cisco Unified Communications Manager and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, acts as the center of Cisco's communications and collaboration solution. CUCM and Unified CM Express provide a location-independent IP-PBX solution by integrating with applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can assist with any aspect of Unified CM configuration and troubleshooting in areas that include integrating Cisco VoIP phones and video IP phones, designing dial plans, setting up SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, designing UCS server failover systems for high availability, and integration with Exchange Server.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consultants can provide world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum availability, fault tolerance, and disaster recovery.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s elite team of Cisco certified CCIE consultants have been awarded a designation reserved for only the most capable experts for planning, configuring, implementing, and debugging a wide array of Cisco network and interconnectivity products. There are only seven thousand certified CCIEs worldwide, and achieving certification involves extensive proof of networking skills through written exams and hands-on lab demonstrations to make sure that CCIE’s can apply theory to practical problems. CCIE’s have a foundational knowledge of root networking concepts and protocols that enable rapidly creating multi-vendor solutions.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to validate the skill of network security professionals. GIAC accreditations are acknowledged by companies and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer help with all of the security services addressed under GIAC accreditation including auditing network security mechanisms, security incident handling, traffic analysis, web-based application security and SIEM solutions for compliance with government mandates for reporting events.

PC and Mobile Device Unified Administration Support
Progent can provide Configuration Manager 2016 cloud integration, Microsoft System Center Configuration Manager design and installation and Microsoft Intune integration help to centralize and simplify the management of your desktops and Cloud-connected mobile devices. Progent can help you to migrate efficiently to Configuration Manager 2016 from a legacy device management solution or assist you to modify your existing SCCM 2016 environment to support your evolving business needs.

Progent's Integration and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can broaden their market, reduce their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.

Web Site Development
If you want to spruce up your corporate Web site, create internal Webs for applications such as HR or employee training, establish a standout Web presence for a new business, or build enterprise-class, database-driven web applications, Progent can provide skilled and experienced web designers and developers. Progent's experts can also help you to host your web environment by building and maintaining a secure, dependable server and connectivity infrastructure that includes offsite and wireless access. Services offered by Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 training for leading web site authoring tools. For data-driven web applications, Progent offers the services of certified Microsoft SQL Server developers, Oracle programmers and database administrators, and MySQL experts.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup offers small businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud environments and also enables low-cost cloud backup to Azure storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup spacing as little as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular recovery capability for specific files and emails, support for Windows CSV and VMware vCenter for managing large-scale deployments, and support for Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a broad array of consulting services to help you to plan, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup. For more information, see Altaro VM Backup Consulting.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager (CUCM), is a unified voice messaging platform that facilitates teamwork by offering a variety of options for accessing calls and messages within a framework that is simple to implement and maintain. Cisco Unity Connection lets you read and manage your voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, IVR, and automated-attendant functions for small to medium businesses (SMBs) and enterprise satellite locations with up to 500 workers. Progent's Cisco-certified CCIE consulting experts offer Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your CUE solution delivers the highest possible competitive advantage.

Detailed Reporting of Services Provided
Progent produces full and meaningful reports of all support work to ensure customers do not feel “captive” to their IT service provider. Progent sends e-mail documentation of support activity immediately after completion of each service task, and also sends a hard copy along with monthly billings. Comprehensive network service reporting makes it easier for clients to move to a new support organization or take on increased service duties internally. Complete support documentation also provides management the information required to determine the value of maintenance services and produce better informed network expense projections.

Talk to a Progent Network Support Expert
To find out how you can contact a Progent network consultant for online or on-premises help in , call 1-800-993-9400 or visit Remote Network Support.














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