For small office computer networks located throughout the state of Hawaii, Progent's Microsoft qualified technical team members can deliver remote phone assistance and remote troubleshooting to repair your computer system troubles fast and cost effectively. Progent has developed world-class skills, advanced software utilities, and support databases to troubleshoot and resolve computer network problems without the cost and time delays associated with on-site technical service visits.

If your Hawaii business is situated outside of the larger metro areas such as Honolulu, your nearby network support options may be limited in technical expertise, or not available during an emergency. This can result in a office network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís staff of network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of clients. This means you obtain not only the technical know how needed for the job, but a professional with demonstrated methods for applying those skills to assist with affordable network solutions.

Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and install a Wi-Fi wireless LAN customized for your facilities, offering you a wireless solution that has the coverage, speed, capacity, Quality of Service, security, and roaming ability your company needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more detailed onsite service. Progentís onsite wireless survey features onsite walkthroughs, RF and data protection assessment of your current WLAN, evaluation of your site's floor plans, measuring for radio frequency contention, signal propagation modeling, selection of the best locations for customer-specified Wireless Access Points (WAPs) such as Aironet indoor and outdoor APs, Meraki access points and Apple AirPort devices, and a detailed report describing the new WLAN.

Progent's Online Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a wide range of online services to help you to plan, develop, test, deploy, manage, and troubleshoot business applications based on any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to upgrade your existing Excel solutions to the newest versions of Excel, integrate Excel with Apple iOS and Android smart phones and tablets, and resolve compatibility issues between different releases of Office Excel. Progent offers as-needed help to clients looking for a quick solution to a stubborn problem related to Office Excel and Progent also offers comprehensive project management support for upgrading or creating line-of-business application software built on Excel. Progent's affordable online training for Office Excel can be customized to address the needs of individual users or teams.

Assistance with Choosing an ISP and an Internet Connection Plan
Progent offers access to the cost-effective support of remote Internet connectivity consultants to assist your organization to evaluate or enhance your ISP services so your Internet access solution meets your business requirements. Services provided by Progent include assessment of your existing bandwidth utilization, vendor and service plan comparison and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service arrangement. Provisioning can include optimizing existing routers and configuring new ones, implementing firewalls, and designing fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery experts can help you create a disaster recovery plan to prepare for a catastrophic system outage. Progent can show you how to create a complete disaster recovery solution that includes periodic disaster recovery evaluations and testing so that if a disaster happens, you minimize network downtime. Progent's Microsoft and Cisco-authorized engineers can also help you to create an affordable, fault-tolerant network architecture that addresses reliability issues covering a broad range of network technologies and procedures. Progent's business continuity experts can assist your company to deal with the broader issues related to keeping your company going following a catastrophe by taking into account not just information technology concerns but other issues like notifying key personnel, locating alternate work space, acquiring emergency transportation, finding substitute employees, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to design and build an affordable disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure public cloud.

Business Intelligence Reporting Consulting
Progentís business information reporting experts offer remote and onsite expertise to help your organization with any facet of business intelligence reporting ranging from debugging or enhancing reports to planning and deploying an advanced BI solution. Progent's management reporting experts can help your company to support your existing reporting system, help you to migrate databases and applications from a legacy reporting platform to a modern one, and deliver custom remote training to meet your specific needs. Progentís management reporting consultants can provide expertise in all popular business intelligence reporting and visualization tools such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

The Progent Test and Design Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab at the QTS Colocation Center in Sacramento, California has a variety of dedicated servers and network equipment that can be utilized remotely or on premises to accommodate piloting, assessments, capacity modeling, troubleshooting, business continuity planning, education, and additional reasons to help Progent's customers successfully carry out large-scale IT initiatives.

Complete Documentation of Services
Progent produces full and meaningful documentation of all service activity to ensure clients donít ever feel like a hostage to their support organization. Progent sends email accounts of services immediately after completion of each service task, and also sends a printed copy along with monthly invoices. Complete network support reporting makes it less disruptive for clients to move to a different service organization or take on increased service duties in house. Good support reporting also give management the information needed to evaluate support services and develop better informed IT expense projections.

Fast and Economical Remote Support Throughout the U.S.
Progent has provided remote or onsite network support service to companies in every state in the United States. Many of these customers have indicated their high regard for Progent via testimonials to the quality of Progent's support staff. Take a look at Progent's client testimonials to learn what they say concerning the quality of Progent's IT services

Microsoft Exchange 2013 Upgrade Consulting
Progent can provide comprehensive Microsoft Exchange Server 2013 migration support including risk/benefit analysis, outsourced or co-sourced project management services, site analysis, specification of new software licenses and equipment needed, preparing your Active Directory (AD) forest and domains to work optimally with your Exchange 2013 solution, designing Database Availability Groups that provide HA and resilience to your Exchange mailboxes, pilot verification at a client's location or at Progent's test lab, managing temporary coexistence between Microsoft Exchange Server 2013 and older versions of Exchange, deployment of the new Exchange environment, decommissioning the previous servers, and training for client's IT staff and users.

Cisco IOS software Upgrade Consulting
If your network incorporates Cisco routers, you could be running an outdated release of IOS, the control software used in almost all Cisco router and current switches from Cisco. Cisco frequently provides updates to IOS in order to fix problems, plug security weaknesses, or improve features. Unfortunately, upgrading IOS and other Cisco operating systems can be tricky, depending on your Cisco equipment and your network infrastructure. As an example, there may be limited internal RAM that might cause a new OS release to execute incorrectly. Progent's Cisco CCIE network engineers can provide a broad selection of support services associated with updating Cisco IOS software or other Cisco OS like IOS EX or CallManager. Progent can run audits of your Cisco software, recommend sensible upgrades, prepare Cisco appliances, transfer images, activate and test your Cisco software, tune throughput, troubleshoot problems, and teach your IT staff how to utilize any significant new features.

Get in Touch with a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for remote or onsite help in , phone 1-800-993-9400 or go to Remote Network Help.














© 2002- 2018 Progent Corporation. All rights reserved.