For office network systems located within the state of Hawaii, Progent's Microsoft certified consultants can provide online assistance and troubleshooting to fix your network troubles quickly and cost effectively. Progent has developed top-notch expertise, software utilities, and support databases to diagnose and repair IT problems without the expense and time delays associated with onsite technical service dispatches.

If your Hawaii company is located outside of the larger urban areas such as Honolulu, your nearby computer network support choices may be limited in expertise, or unavailable during an emergency. This can result in a office network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís group of expert network engineers average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical projects for a diverse range of clients. This means you obtain not only the technical know how needed for the job, but a professional with proven methods for applying those skills to assist with cost effective network solutions.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for scanning the content of outbound email messages and attachments and preventing the transmission of confidential or unauthorized information or spam. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid being blacklisted and stay compliant with industry security standards and government requirements such as HIPAA and Sarbanes-Oxley. Find out more about the entire ProSight line of low-cost network monitoring and management services for small and mid-size organizations.

Juniper Consulting
Progent's Juniper Networks-authorized network consultants can help your company to design and implement Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and upgrade smoothly from discontinued products to current releases. Progent's Junos OS consultants offer expertise with Juniper's premiere network control software to help you to simplify the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can assist you manage environments that incorporate a combination of Juniper's OS platforms.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates software provisioning across multiple sites, streamlines security and compliance settings control, keeps track of network assets, protects against company data leakage, performs network health monitoring, allows secure end-user self service, and delivers a common control mechanism for administering multi-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can assist your organization with any facet of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with synchronous replication to deliver rapid, zero RPO disaster recovery between sites located up to 185 miles away from one another. Progent can provide access to a NetApp MetroCluster expert who can assist your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by delivering guidance with procedures like assigning disk pools, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your DR solution to verify adherence with information assurance standards and government requirements.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network. Find out about the complete ProSight portfolio of affordable managed services for small organizations.

Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progentís BI reporting experts can provide online and on premises expertise to assist you with any facet of business intelligence reporting from debugging or modernizing reports to designing and implementing a comprehensive business intelligence solution. Progent's BI experts can help your company to maintain your current reporting environment, help you to upgrade databases and applications from an outdated reporting platform to a current solution, and provide custom online training to meet your specific needs. Progentís management reporting and analytics consultants can provide expertise in all popular BI reporting tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 experts can provide a variety of consulting services to assist companies of any size to maintain, manage, and repair networks that include desktops, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.

Video Conferencing Consulting Services
Progent can provide the services of a certified video conferencing and telepresence consultant with expertise deploying technology from the major telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help your company to design, install, upgrade, or maintain a telepresence environment that preserves your current investment and maximizes the strategic value of your information system. Progent also offers the services of infrastructure consultants able to help businesses of all sizes to build and maintain a network that delivers the speed, dependability, security, and scalability you need to accommodate your telepresence environment.

Active Directory Planning and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, corrupted AD objects, removal of evaluation application configuration objects in production Active Directory environment, and repair of unsuccessful installations of AD and AD-dependent applications. Progent is also proficient in working with advanced Active Directory tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address important issues including Active Directory naming conventions, hierarchical structure, IT administration structure, use and design of group policy objects, as well as protection and auditing definitions. Progent can also anticipate the impacts of alternate server and service implementations on capability and speed. Progent can help companies to plan and install deployments of Active Directory Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Consulting Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified SCOM 2012 consulting experts have over a decade of background designing, deploying, enhancing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and tune System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to fix critical issues detected by Microsoft SCOM 2012. Progent can also provide System Center 2016 Operations Manager expertise to assist your organization to migrate efficiently from Operations Manager 2016 to SCOM 2016.

Mac Support
Progent's experts offer Apple macOS and OS X users a range of IT services such as remote Mac desktop support, help with Mac software, Office 365 Outlook for Mac and Exchange integration, Apple macOS and OS X security and connectivity consulting, integration between Mac and Microsoft Windows environments, and one-on-one training. For IT networks built solely on Apple macOS and OS X or for systems that utilize a combination of Mac, Linux, and MS Windows-based servers and desktops, Progent has the experience and depth to handle the complexity of architecting, configuring, and supporting a network solution that is dependable, protected, efficient, and supportive of your business objectives.

Cisco IOS Upgrade Support
If your network includes Cisco appliances, you could be using an outdated version of IOS, the control software powering almost all Cisco router and the latest switches from Cisco. Cisco often publishes updates to IOS to fix problems, shore up security vulnerabilities, or add features. However, updating Cisco IOS or other Cisco control software can be tricky, depending upon your Cisco equipment and your system environment. As an example, there may be limited local RAM that could cause a new software version to operate incorrectly. Progent's Cisco CCIE network engineers offer a wide array of services associated with updating Cisco IOS or other Cisco control software like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can run inventories of your router software, propose appropriate updates, provision Cisco appliances, transfer software images, activate and test your update, optimize throughput, troubleshoot problems, and train your IT managers how to get the benefits of any important new capabilities.

Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup provides small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also supports cost-effective backup to Microsoft Azure storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular recovery capability for specific files and emails, extensive support for Windows Server CSV and for VMware vCenter for handling large-scale environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and offers a wide array of services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software. To learn more, see Altaro VM Backup Consulting.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 Exchange Online and local Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is completed on time and within budget. For details about Progent's consulting services for integrating Office 365 and on-premises Exchange systems, see Office 365 integration solutions with on-premises Exchange.

Talk to a Progent Computer Support Expert
To learn how to get in touch with a Progent network support expert for remote or on-premises help in , phone 1-800-993-9400 or go to Remote Network Support.

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