Low-cost Computer Tech Support from Microsoft and Cisco Certified Consultants for Businesses in Hampton, VA
By offering professional support when you need it, providing specialized knowledge for critical business applications, offering high-value services like virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information network and minimize support costs. Progent understands that information system protection, dependability, and performance are just as important to small businesses as to major enterprises but that small organizations lack the economy of scale to spend aggressively in computer networks and in-house support groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's capability to provide the IT support expertise your business needs when you require it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the skills of your internal IT support personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects such as software development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your business to plan and implement your cloud computing strategy.

Key Practice Areas Supported by Progent for Hampton, Virginia Businesses
As a Microsoft Certified Gold Partner consulting firm with a world-class team of Cisco certified CCIE networking consultants and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost online consulting to Hampton, VA small businesses for a wide range of information technologies including:

Support Delivery Options Available for Hampton, Virginia Companies
Progent has a variety of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing IT support is based on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive service records, dependable follow-through, and tight expense monitoring for a range of IT support delivery modes that include online troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can help customers to analyze and fix network problems without the cost or time loss of in-person support calls. The experience of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's online network support services.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service experts to deliver small businesses the optimal solution: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for on-site support calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning why to register for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all companies who need prompt and reliable support from an online Contact Center with effective telephone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Because smaller businesses typically have tight information technology funds and can spare little executive attention for dealing with network support, Progent's Help Desk Services could be the most cost-effective way to ensure that small business computer networks are always productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security engineering, high availability it system consulting, virtual server strategies, plus configuration, customization and training for business software including accounting, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including site relocations and massive system migrations, longer term projects such as business reporting application development and support, relational database software programming and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host critical applications such as Exchange and Microsoft SQL Server to provide small and midsize companies with greater levels of availability, protection, and performance than is possible with the class of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that host the gear of some of the world's biggest IT companies, Progent can save you the investment in creating and managing the systems required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is constantly monitored, and systems are consistently archived and ready for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is in addition easy for clients to migrate to a different support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the licenses in the client's possession so that migrating to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online support services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Why Progent Offers the Right Alternative for Hampton, Virginia Businesses
Progent's staff size, depth of technical skill, and experience with enterprise network consulting enable small and midsize companies to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or independent engineers.

Working with Progent's Experts allows your company to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network support, small companies sometimes depend heavily on freelance consultants. Although freelance support providers have lower expenses than more substantial support organizations and can afford to bill nominally smaller fees, they are frequently spread too thin to respond quickly to urgent situations. If an independent engineer is busy with different client, ill, on vacation, or in training, the lack of replacement personnel may force your business to go without help in case of an emergency. As your small business grows, system unavailability or difficulties with critical programs become more expensive. The money you believed you were saving on a freelancer can evaporate fast due to lower output. Also, when independent consultants confront new problems, the unavailability of a large engineering team to depend on for help forces them to train in place while your organization winds up footing the bill for their continuing training.

  • Have Access to Expertise in Complex Information Technology Solutions
    The majority of smaller support firms or freelance engineers who concentrate on small business IT support may excel at providing routine fixes but lack the seasoning to deal cost-effectively with complicated IT configurations that have mixed platforms, multiple offices, VoIP implementations, remote workers, integrated accounting and analytical software, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your company because big-company environments are by nature complicated, support issues demand thorough knowledge in many technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection calls for enterprise-proven processes.

  • Build a Solid Basis for Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of improvised repairs often get thrown on top of a tenuous structure. As a company grows, reliability and scalability problems can undermine the success of the organization. These environments require thorough assessment, smart strategic analysis, and in-depth expertise to migrate to a network infrastructure that can act as the solid foundation to handle critical business requirements and support future growth.

  • Partner with Solution Consultants, Not Product Vendors
    Small companies require direction and education to navigate through an ever more complex array of IT alternatives available for enabling business growth and improving productivity. They do not need a network consultant or service firm that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align technical services with the real needs of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is built around a preselected technology instead of being driven by the true needs of a customer.

Contact Progent
In case your Hampton, Virginia company wants to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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