Fast, Affordable Remote Computer Network Assistance for Hampton, Virginia Small Businesses
For more than two decades, Progent has focused on delivering enterprise-quality IT support services to clients who have small-business budgets. Progent has built a unique support system that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated online repair tools, a large team of engineers certified in a wide array of technical disciplines, a Call Center operational structure that promotes efficiency and guarantees follow-through, a global team of remote troubleshooting professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate culture committed to fixing network problems in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the technical skills of your internal IT support personnel. This can save money and minimize technical risks for big IT initiatives such as application development, business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to help your company to plan and implement a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Hampton, Virginia Businesses
A Microsoft-certified Partner consulting company with a world-class group of Cisco qualified CCIE network experts and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Hampton, VA companies for a broad array of computer technologies such as:

Support Delivery Alternatives Available for Hampton, Virginia Businesses
Progent has a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive activity documentation, consistent follow-through, and strict cost control across a range of network support delivery modes that include remote repairs, in-person support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the expense or delay of travel for onsite service calls. The background of Progent's network engineers allows them to handle the majority of network issues quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to address urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional information about Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small and midsize companies the ideal combination: in-person support technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Services are designed for all businesses and local governments who require prompt and dependable access to an online Help Desk Call Center with efficient phone assistance, online troubleshooting capability, and enough technical depth for all needed problem escalation. Since smaller companies typically are constrained by limited IT budgets and can spare scant management bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient option to make sure that small business computer systems are always up and running. Learn more about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop it system engineering, virtualization strategies, plus integration, programming and support for small business software including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects such as site moves and massive software migrations, longer term projects like management analytics application development and customization, database software programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange and SQL Server to provide small and midsize companies with greater levels of availability, protection, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small and midsize businesses. Since Progent uses the same facilities that support the gear of some of the planet's largest IT companies, Progent can save you the investment in creating and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay current, security and efficiency is continually tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small company's production servers in an environment that not only provides the top level of availability and scalability but that is in addition simple for clients to transfer to another service provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the mixed- OS and non- standardized networks common with small businesses, and keeps control of the software in the customer's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting services to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine local resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover quickly after a ransomware incident. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government regulations for network information protection and incident reporting.

The scope and depth of Progent's consulting staff offer a powerful set of benefits to clients trying to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the forefront of network service, performing a wide variety of technical tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for resolving actual network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major bills for quick repairs. Another advantage of by-the-minute billing is that customers are less inclined to permit incipient issues to stay unaddressed until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by each staff member to every client. The discipline of detailing and organizing service records results in more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small businesses who work with freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Hampton, Virginia company wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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