Fast, Low-cost Remote Computer Technical Support for Hampton, Virginia Small Companies
For over twenty years, Progent has focused on delivering world-class IT support services to clients with small-business IT budgets. Progent has built a unique support solution that includes a cost-effective, seamless virtual office network, custom remote troubleshooting technology, a substantial pool of engineers certified in a wide array of technical disciplines, a Help Desk service model that maximizes efficiency and ensures follow-through, a worldwide group of remote support professionals, on-site service options for the majority of most zip codes in the United States, and a corporate culture focused on solving technical problems in the shortest time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal network service team. This can save money and help meet schedules for big projects like software design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your company to plan and implement your cloud computing strategy.

Popular Practice Areas Supported by Progent for Business Networks in Hampton, Virginia
Progent's national team of world-class consultants provides assistance for virtually all facets of information systems used by organizations of all sizes. Practice areas supported by Progent in and around Hampton include:

Service Delivery Alternatives for Hampton, Virginia Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk structure common to big IT groups. Progent's Helpdesk Service Mechanism promotes fast support, comprehensive activity documentation, consistent follow-through, and tight expense monitoring across a range of network service delivery options that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle most network problems rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to address urgent network problems and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service experts to give small companies the best of both worlds: onsite service professionals when you need them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for in-person support visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who require prompt and reliable access to an online Help Desk with effective telephone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Because smaller businesses usually are constrained by tight IT funds and can provide scant management attention for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that business information networks stay productive. Read more about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, high availability it system consulting, server virtualization strategies, plus configuration, programming and training for business programs such as accounting, operations, management reporting, CRM, and productivity suites. Progent can help with short-term projects including site moves and massive software migrations, longer term projects such as management information software programming and customization, relational database application development and administration services, and web design, on-going support such as network monitoring and network management, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications like Exchange and Microsoft SQL Server in order to provide small businesses with greater levels of dependability, security, and recoverability than is feasible using the class of in-house data center that is achievable for the majority of small and midsize companies. Since Progent uses the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay current, protection and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition convenient for clients to transfer to another service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit companies with mixed networks to save significantly on the costs of hardware, infrastructure support, and network management while getting world-class reliability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized environments typical of small businesses, and retains control of the software in the client's possession so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on network protection and can help with complex security projects such as SIEM solutions to help enterprises meet industry guidelines and government requirements for network information protection and reporting.

The scope and depth of Progent's engineering team bring a powerful set of benefits to companies trying to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, at the front lines of network support, performing a broad range of technical projects for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for solving actual network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during regular business hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big invoices for quick solutions. An additional advantage of granular billing is that you will be less inclined to allow incipient problems to stay unaddressed until they grow into major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports given by every staff member to every client. The practice of documenting and archiving support records allows more effective support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small companies who work with freelance consultants or who employ in-house IT staffs gain when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your Hampton, Virginia business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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