Hampton, VA Remote Support from World-class Computer Service Professionals
Progent's network technical support services can deliver your Hampton, VA company low cost and dependable support from enterprise-class information technology engineers. By delivering network consulting service when you require it, offering advanced knowledge for key technologies, offering unique support such as 24x7 server monitoring, and billing only for support you use, Progent offers your Hampton, Virginia business an affordable alternative for maximizing the productivity and profitability of small-scale business networks. If you run a local datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to build and maintain a robust and secure information system and to have fast access to the seasoned help ordinarily available only to corporations who can set up a sizeable internal IT group.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network support staff. Co-sourcing can save money and minimize technical risks for big projects like application design and development, business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified consultants to assist your company to design and execute a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Hampton, Virginia
Progent's national group of industry certified support professionals offers help for all facets of information technology deployed by organizations of any size. Areas served by Progent in Hampton include:

Service Delivery Alternatives Available for Hampton, Virginia Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing IT support services is built on the Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism promotes fast response, comprehensive service records, consistent follow-through, and tight cost control for an array of IT support delivery options that include remote repairs, onsite help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist clients to analyze and fix network issues without the expense or time loss of travel for onsite service calls. The background of Progent's network consultants allows them to resolve the majority of network problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to address emergency network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's remote computer support services.

  • Onsite Service
    Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: on-premises support technicians when you require them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize companies who need prompt and reliable access to a professional Help Desk Call Center with effective telephone assistance, online troubleshooting capability, and sufficient technical strength for full problem escalation. Because smaller businesses typically are constrained by limited information technology budgets and can spare scant executive attention for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to ensure that small business computer systems stay up and running. Read more about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network security consulting, non-stop it system consulting, virtual server strategies, plus configuration, programming and support for business applications including financials, ERP and MRP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects including site moves and major system upgrades, extended initiatives such as business reporting software development and support, database software programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host mission-critical applications like Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of dependability, protection, and performance than is possible with the class of on-site data center that is achievable for the majority of small organizations. Because Progent uses the same data centers that host the gear of many of the world's biggest information technology companies, Progent can eliminate the expense of building and managing the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems are consistently backed up and available for complete and rapid restoration. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's servers in an environment that not only provides the top level of dependability and extensibility but that is in addition convenient for customers to migrate to another support provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow companies with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and network administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can handle the multi- platform and loosely standardized environments common with small companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online support to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory requirements for IT data protection and reporting.

The breadth and depth of Progent's consulting team offer a unique set of benefits to companies trying to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the forefront of IT support, executing a broad variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not just expert technical skills, but also a consultant with proven approaches for fixing real-world network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no sign-up fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with major bills for quick solutions. An additional benefit of granular pricing is that clients will not be tempted to allow less critical problems to fester until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each staff member to each customer. The practice of detailing and archiving service activity results in more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain internal support staffs gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive. Learn more about Progent's knowledge transfer services.

How to Contact Progent
In case your Hampton, Virginia business needs to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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