Hampton, VA Remote Support from World-class Computer Network Service Experts
Progent's network help services can deliver your Hampton, VA business low cost and dependable access to enterprise-class computer professionals. By providing IT consulting help when you need it, offering advanced expertise for vital technologies, delivering unique services such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your Hampton, Virginia business an affordable solution for optimizing the profitability of small business information systems. If you have an onsite datacenter, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses to build and maintain a reliable and safe IT system and to have quick availability of the skilled support typically available only to businesses who are able to afford a large in-house IT group.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network service group. This can cut costs and help meet schedules for major IT initiatives like application programming, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to assist your company to plan and execute your cloud computing strategy.

Primary Technologies Serviced by Progent's Consultants for Business Networks in Hampton, Virginia
Progent's nationwide group of industry certified support professionals provides assistance for all facets of network systems used by businesses of all sizes. Areas served by Progent in Hampton include:

Service Delivery Options for Hampton, Virginia Companies
Progent has a variety of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing IT support services is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes fast support, thorough service documentation, dependable follow-through, and tight cost monitoring for an array of network service delivery options that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's remote network support services.

  • Onsite Service
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The response time for in-person support calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more about how to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize companies who need fast and dependable support from a professional Help Desk with efficient phone support, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller businesses usually are constrained by tight information technology budgets and can provide scant management bandwidth for handling IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to make sure that small business computer systems stay up and running. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus configuration, programming and training for small business software such as financials, operations, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as office relocations and major system migrations, longer term projects such as business information application development and customization, relational database application programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server to provide small companies with higher degrees of availability, security, and performance than is feasible using the type of internal data center that is achievable for most small businesses. Because Progent uses the same facilities that support the equipment of many of the world's biggest information technology organizations, Progent can save you the expense of building and maintaining the systems required for world-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions stay current, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's production servers in a setting that not only provides the top degree of dependability and expandability but that is in addition easy for clients to transfer to a different support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that allow businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can handle the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote support services to help organizations of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a portfolio of low-cost, fixed-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight Systems Watch server and desktop management consulting.

Why Progent Is the Smart Choice for Hampton, Virginia Small Businesses
Progent's size, breadth of technical expertise, and experience with corporate IT consulting enable small and midsize businesses to sidestep the pitfalls related to over reliance on small service firms or individual consultants.

Teaming with Progent's Experts enables your company to:

  • Avoid Over Dependence on Individual Consultants
    For network services, small businesses often depend excessively on freelance consultants. Though freelance support providers have lower expenses than more substantial support firms and can typically bill nominally lower fees, they are occasionally spread too thin to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of backup staff may force your business to go without assistance during an emergency. As your small business grows, network unavailability or difficulties with line-of-business applications get more expensive. The dollars you thought you were conserving on an independent consultant can evaporate fast because of lower productivity. Also, when independent consultants encounter unfamiliar technologies, the lack of a large consulting group to rely on for help requires them to learn on the job while your company winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Complex IT Solutions
    The majority of small service firms or independent engineers who concentrate on small company IT consulting are capable of providing connect-the-dots fixes but don't have the seasoning to deal efficiently with complicated network environments with a variety of platforms, many locations, Voice over IP implementations, mobile clients, integrated financial and operational software, eCommerce, and custom line-of-business applications. Progent's experience with global enterprises and Progent's large group of experts can benefit your small business because big-company networks are by nature complex, integration issues require thorough knowledge in many technical disciplines, and achieving an acceptable level of stability, availability, and protection requires enterprise-proven best practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a proper basis, a sequence of ad hoc repairs often get piled on top of a marginal foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These networks need proper evaluation, smart strategic planning, and in-depth expertise to migrate to an IT environment that will act as the solid foundation to handle current business needs and ease downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses need direction and education to work through an ever more complex array of IT alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services and expertise exclusively. This permits Progent to align consulting services with the genuine needs of clients. Combining IT support and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a client.

Contact Progent
In case your Hampton, Virginia company wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.