Immediate, Low-cost Online Computer Network Troubleshooting for Hartford, Connecticut Small Companies
For over two decades, Progent has focused on delivering world-quality network support to customers with small-business budgets. Progent has built a unique support system that includes a cost-effective, tightly connected virtual office network, custom online repair technology, a large pool of consultants certified in a wide range of IT practice areas, a Help Desk service model that maximizes efficiency and ensures follow-up, a worldwide group of on-line troubleshooting professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate culture committed to resolving technical problems in the least time and at the lowest cost to customers.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the skills of your in-house IT service group. Co-sourcing can cut costs and help meet schedules for big projects such as software programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified consultants to help your business to plan and implement a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Hartford, Connecticut Business Networks
As a Microsoft Gold Certified Partner IT service company with a large team of Cisco certified CCIE network infrastructure consultants and Apple certified consultants, Progent offers emergency assistance and affordable online consulting to Hartford, CT companies for a wide range of information technologies such as:

Support Delivery Alternatives for Hartford, Connecticut Companies
Progent offers a selection of options for providing small companies with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's model for delivering computer support services is based on the Help Desk operational structure common to larger IT support organizations. Progent's Helpdesk Support Model ensures fast response, comprehensive service records, reliable follow-through, and tight expense control for a range of network service delivery options that include online repairs, on-premises support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to handle most network issues quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: in-person service professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how and why to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses who require prompt and reliable support from an online Contact Center with efficient phone support, remote repair capability, and enough technical depth for all needed escalation. Since smaller businesses usually are constrained by tight IT budgets and can provide little executive bandwidth for handling IT support, Progent's Helpdesk Services can be the most efficient way to make sure that small business information networks are always up and running. Read more about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, high availability network design, virtual server strategies, plus configuration, programming and support for business programs including accounting, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as office moves and massive software migrations, longer term projects such as business analytics application programming and customization, relational database application programming and administration services, and web design, on-going services such as server monitoring and network management, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with greater degrees of availability, security, and performance than is feasible with the type of internal data center that is achievable for most small organizations. Since Progent uses the same facilities that support the gear of many of the world's biggest IT organizations, Progent can save you the investment in building and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly tracked, and systems and data files are regularly backed up and ready for complete and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's production servers in an environment that not only provides the top degree of availability and scalability but that is in addition simple for customers to transfer to another service firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit small businesses with mixed networks to save dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class availability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the multi- platform and non- standardized networks common with smaller companies, and keeps control of the software in the customer's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

Why Progent Offers the Smart Alternative for Hartford, Connecticut Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT support allow small and midsize companies to avoid the problems related to over reliance on small support firms or individual engineers.

Working with Progent allows your small business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT support, small companies sometimes depend heavily on independent consultants. Although freelance service providers have lower expenses than larger support organizations and can typically bill nominally smaller rates, freelancers are frequently too busy to react quickly to urgent problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the absence of backup staff may force your business to wait for assistance during a crisis. As your small business expands, system downtime or difficulties with critical programs get more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly due to lower output. Also, when independent consultants encounter new problems, the lack of a large consulting team to depend on for help forces them to train in place while your business ends up with the bill for their ongoing education.

  • Gain Access to Experts in Complex Information Technology Solutions
    The majority of smaller service organizations or freelance engineers who concentrate on small company network support are capable of delivering routine fixes but lack the experience to deal efficiently with complex IT environments with a variety of platforms, numerous offices, VoIP implementations, remote workers, integrated financial and operational applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's large team of specialists can benefit your company because enterprise networks are by nature complex, integration issues require in-depth knowledge in numerous technical areas, and achieving an acceptable degree of stability, reliability, and security requires industry-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Without a carefully designed architecture, a sequence of ad hoc fixes often get piled onto of a weak structure. As a company grows, reliability and scalability problems can undermine the success of the organization. These environments need thorough assessment, intelligent business analysis, and broad-based experience to migrate to a network environment that will act as the solid foundation to handle critical business requirements and support future growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small businesses require guidance and insight to navigate through an increasingly complicated array of technology alternatives offered for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise only. This permits Progent to match consulting services with the genuine interests of customers. Mixing network support and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than being based on the actual needs of a small business.

Contact Progent
If your Hartford, Connecticut company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.