Professional Remote Troubleshooting for Hartford, Connecticut Computer Networks from World-class Consultants
Small businesses have traditionally been overlooked by major IT service organizations. Many small businesses permit themselves to become excessively dependent on freelance engineers or small consulting firms who don't have the size or comprehensive skill sets to react quickly or efficiently to technical emergencies. Still other small companies turn to mass-market service firms staffed with technicians taught to provide by-the-numbers fixes for common problems but who do not have the background and versatility to deal with the variety of environments and lack of standards typical of small company information systems.

Progent's time-tested approach to providing affordable and successful network support to small businesses has made Progent among the top Microsoft network consulting organizations in the country. Progent has delivered remote help to small businesses in every state in the U.S. and offers onsite technical support in most zip codes.

For larger companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network support personnel. This can cut costs and minimize technical risks for major projects such as software programming, disaster recovery planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Businesses in Hartford, Connecticut
Progent's group of industry certified engineers provides support for virtually all aspects of information technology used by businesses of any size. Technologies supported by Progent in and around Hartford include:

Support Delivery Alternatives Available for Hartford, Connecticut Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Contact Center Support Model promotes fast response, thorough activity records, consistent follow-up, and strict cost control across a range of network service delivery options that include online repairs, in-person support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair network problems without the expense or time loss of on-premises service calls. The background of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the optimal solution: onsite support professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who need fast and reliable access to a professional Help Desk Call Center with effective telephone assistance, online troubleshooting tools, and enough technical depth for all needed escalation. Because small and midsize businesses usually are constrained by tight IT budgets and can spare little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that small business information systems are always up and running. Read more concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, non-stop network design, virtual server strategies, plus integration, programming and support for business programs including accounting, operations, reporting, CRM, and office productivity packages. Progent can help with one-time projects including site relocations and major software migrations, longer term projects like management information software development and customization, database application development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small and midsize companies. Since Progent uses the same data centers that support the equipment of some of the world's largest information technology companies, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, protection and performance is constantly tracked, and systems are consistently archived and ready for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is in addition simple for customers to transfer to another service provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized networks typical of small businesses, and retains control of the software in the client's hands so that migrating to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government regulations for IT data security and reporting.

The scope and size of Progent's engineering staff bring a unique array of advantages to clients trying to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, in the trenches of IT support, executing a wide range of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for fixing real-world IT problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no registration fee and requires no retainer for support services provided during normal working hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big invoices for fast fixes. Another advantage of by-the-minute pricing is that clients are not inclined to allow incipient problems to stay unaddressed until they become major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation given by every consultant to every customer. The discipline of detailing and archiving support records allows more effective support and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Small businesses who work with freelance service providers or who employ in-house support staffs gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Hartford, Connecticut business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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