Professional Online Support for Hartford, Connecticut Computer Networks from Certified Consultants
Small businesses have typically been ignored by large IT service firms. Many small companies allow themselves to become excessively reliant on freelance consultants or small support organizations who don't have the bandwidth or extensive knowledge to respond quickly or effectively to technical emergencies. Still other small businesses turn to mass-market service firms staffed with personnel trained to provide by-the-numbers fixes for ordinary issues but who are missing the experience and versatility to deal with the variety of environments and lack of standardization typical of small business IT networks.

Progent's time-tested methodology for delivering low-cost and effective network support to small businesses has made Progent among the premiere Microsoft network service organizations in the industry. Progent has provided online support to small businesses in every state in the country and offers onsite help in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house network service personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as application design and development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to design and execute your cloud computing strategy.

Key Technical Areas Supported by Progent for Hartford, Connecticut Business Networks
A Microsoft Gold Certified Partner IT service firm with a large group of Cisco qualified CCIE network experts and Apple certified engineers, Progent provides urgent assistance and low-cost remote consulting to Hartford, CT companies for a broad array of information technologies such as:

Service Delivery Options Available for Hartford, Connecticut Businesses
Progent has a selection of alternatives for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's model for delivering network support is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough service documentation, reliable follow-through, and strict expense monitoring for an array of IT service delivery modes that include online repairs, in-person help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist clients to troubleshoot and repair network issues without the cost or time loss of in-person support visits. The experience of Progent's network engineers makes it possible to handle most IT issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time clients to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small businesses the optimal solution: in-person service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for in-person service calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize businesses who require fast and reliable access to an online Help Desk Call Center with effective telephone assistance, online troubleshooting tools, and enough technical strength for all needed escalation. Because small and midsize companies typically are constrained by limited information technology budgets and can provide little management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business information systems are always productive. Read more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including Microsoft Windows Server support, Cisco Systems network infrastructure, company-wide network security consulting, high availability it system design, virtualization solutions, plus integration, programming and support for business applications such as financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects such as site relocations and massive system upgrades, extended initiatives like management reporting application development and support, database application development and DBA services, and web development, on-going support such as network monitoring and network administration, or emergency services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and SQL Server to provide small businesses with greater levels of dependability, security, and performance than is feasible using the class of in-house data center that is achievable for most small companies. Because Progent uses the same facilities that host the gear of many of the world's largest information technology organizations, Progent can save you the investment in creating and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay updated, protection and performance is continually tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtualized Data Center hosting service offers complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also easy for clients to transfer to a different service firm or to move internally if your situation calls for it. Progent's Virtualized Data Center hosting service is structured around tested virtualization techniques that allow businesses with multi-vendor environments to save significantly on the expense of capital equipment, system support, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Virtual Data Center Hosting encompasses all server-centric applications in a single centrally administered package, can support the multi- platform and non- standardized networks common with small companies, and retains control of the software licenses in the customer's possession so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified security professionals can provide a business-wide view of system protection.

The scope and size of Progent's engineering team offer a powerful set of advantages to clients trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, in the trenches of IT service, performing a broad range of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for solving actual IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids big invoices for quick repairs. Another advantage of granular billing is that your company will not be tempted to allow simple issues to fester until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each consultant to every client. The discipline of documenting and organizing support activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance service providers or who employ internal IT personnel gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Hartford, Connecticut company needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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