Immediate, Low-cost Remote Computer Network Troubleshooting for Hartford, Connecticut Small Companies
For over two decades, Progent has specialized in delivering enterprise-class network support to customers with small-business budgets. Progent has developed a powerful service system that features a low-overhead, tightly connected virtual office network, sophisticated online troubleshooting tools, a large pool of consultants accredited in a broad range of technical disciplines, a Call Center operational model that promotes responsiveness and guarantees follow-through, a global team of remote troubleshooting experts, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network problems in the least time and at the least cost to clients.

For larger businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support team. Co-sourcing can save money and minimize technical risks for major projects like software development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your business to design and implement your cloud computing strategy.

Main Practice Areas Serviced by Progent for Business Networks in Hartford, Connecticut
Progent offers the services of accredited experts for all aspects of network technology found in small and midsize companies. Technologies supported by Progent include:

Service Delivery Alternatives Available for Hartford, Connecticut Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for delivering network support is based on the Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough service documentation, dependable follow-through, and tight cost control across an array of network service delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software problems without the expense or delay of on-premises support visits. The experience of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to accommodate urgent situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more details about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to give small companies the best of both worlds: hands-on support professionals when you require them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable support from an online Help Desk with effective telephone assistance, online troubleshooting capability, and enough technical strength for full escalation. Since smaller companies typically are constrained by limited information technology budgets and can spare little management bandwidth for dealing with network support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that small business computer systems stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, high availability it system consulting, virtual server solutions, plus configuration, customization and training for business software such as financials, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and major system migrations, extended initiatives such as management reporting software development and support, database software programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL Server in order to provide small businesses with greater degrees of availability, protection, and performance than is possible using the type of on-site data center that is practical for the majority of small businesses. Since Progent uses the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the expense of building and maintaining the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions remain updated, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also simple for customers to migrate to a different service provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit small businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can support the mixed- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on system security and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and statutory regulations for network information protection and incident reporting.

The breadth and size of Progent's engineering staff bring a powerful array of benefits to organizations trying to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the front lines of IT support, executing a wide range of technical projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not only expert IT help, but also a support engineer with field-tested methods for resolving real-world network problems quickly. Read more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates major bills for fast solutions. An additional benefit of by-the-minute billing is that clients are not tempted to permit minor problems to stay unaddressed until they grow into major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by each staff member to each client. The practice of documenting and archiving support records allows more efficient support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who utilize independent consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Hartford, Connecticut business needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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