Immediate, Low-cost Online Computer Network Troubleshooting for Hartford, Connecticut Small Companies
For over two decades, Progent has focused on delivering world-quality network support to customers with small-business budgets. Progent has built a unique support system that includes a cost-effective, tightly connected virtual office network, custom online repair technology, a large pool of consultants certified in a wide range of IT practice areas, a Help Desk service model that maximizes efficiency and ensures follow-up, a worldwide group of on-line troubleshooting professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate culture committed to resolving technical problems in the least time and at the lowest cost to customers.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the skills of your in-house IT service group. Co-sourcing can cut costs and help meet schedules for big projects such as software programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified consultants to help your business to plan and implement a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Hartford, Connecticut Business Networks
As a Microsoft Gold Partner IT service firm with a large group of Cisco CCIE network experts and Apple certified consultants, Progent provides emergency assistance and affordable remote consulting to Hartford, CT companies for a wide array of information technologies including:

Support Delivery Options for Hartford, Connecticut Businesses
Progent offers a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Helpdesk Service Mechanism promotes fast support, thorough activity documentation, dependable follow-through, and strict cost monitoring across a range of IT support delivery modes that include online repairs, onsite support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist customers to analyze and repair network problems without the expense or time loss of on-premises support calls. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup process for first-time customers to address urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support experts to give small companies the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for in-person support calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses who require prompt and reliable access to an online Contact Center with efficient phone support, online troubleshooting capability, and enough technical strength for all needed escalation. Because smaller companies usually have limited information technology funds and can spare scant management attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to make sure that small business computer networks stay productive. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can deliver help with vital products and technologies including Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, high availability network engineering, server virtualization solutions, plus configuration, customization and support for business software including financials, ERP, business analytics, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and massive software upgrades, longer term projects like business analytics application programming and support, relational database software programming and DBA support, and web development, continuing support including server monitoring and system administration, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical applications such as Exchange and SQL Server to provide small companies with greater degrees of reliability, security, and performance than is feasible using the type of on-site data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that host the gear of many of the world's largest IT companies, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs stay updated, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in a setting that not only provides the top level of availability and extensibility but that is also simple for customers to migrate to a different support firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered service, can handle the mixed- OS and non- standardized networks typical of smaller companies, and retains control of the software in the client's hands so that migrating to a different virtualized host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory regulations for network data security and incident reporting.

The breadth and depth of Progent's engineering team offer a unique set of benefits to clients trying to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, at the forefront of IT service, executing a wide variety of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for repairing real-world IT problems quickly. Read more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates big invoices for quick fixes. Another benefit of by-the-minute billing is that your company are not inclined to permit simple problems to fester until they become big problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each staff member to every customer. The discipline of documenting and organizing service activity results in more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with freelance consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Hartford, Connecticut business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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