Hartford, CT Online Help from World-class Network Troubleshooting Consultants
Progent's computer tech support services can provide your Hartford, CT company affordable and reliable access to world-class consulting experts. By delivering network consulting help when you require it, offering specialized expertise for mission-critical technologies, delivering unique support such as 24x7 network monitoring, and charging only for services you use, Progent gives your Hartford, Connecticut business an economical solution for optimizing the business value of small business networks. If you run an on-premises datacenter, connect to cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for businesses to create and support a robust and safe IT system and to have fast access to the experienced support ordinarily restricted to corporations who can set up a large internal information technology staff.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network support staff. This can save money and minimize technical risks for big projects like application programming, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations.

Progent can also provide access to certified experts to help your business to design and implement your cloud computing strategy.

Primary Technologies Supported by Progent for Businesses in Hartford, Connecticut
Progent's group of industry certified experts provides help for virtually all aspects of information systems found in businesses of any size. Areas supported by Progent in and around Hartford include:

Support Delivery Options for Hartford, Connecticut Businesses
Progent has a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing computer support services is built on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive service documentation, reliable follow-up, and tight expense monitoring for a range of IT service delivery modes that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software issues without the cost or delay of in-person support visits. The experience of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the optimal solution: in-person service technicians when you require them plus the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning why to register for Progent's onsite network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who need fast and reliable support from a professional Help Desk Call Center with efficient telephone assistance, remote troubleshooting capability, and enough technical strength for full problem escalation. Since small and midsize businesses typically have tight information technology funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Help Desk Services could be the most efficient way to make sure that small business computer systems are always up and running. Learn more about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection consulting, high availability network design, virtualization solutions, plus configuration, customization and support for small business programs including financials, operations, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects such as office moves and major software upgrades, longer term initiatives like business information software programming and support, database application development and administration services, and web design, on-going support such as server monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize companies with higher degrees of availability, security, and performance than is possible using the class of on-site data center that is achievable for most small and midsize businesses. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of dependability and expandability but that is also easy for clients to migrate to another service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit small businesses with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and loosely standardized environments common with smaller businesses, and retains control of the licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on network security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for network information security and reporting.

The breadth and size of Progent's consulting staff offer a powerful set of advantages to clients wishing to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, at the forefront of network service, performing a broad range of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for fixing actual IT problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates big invoices for quick solutions. An additional advantage of granular invoicing is that clients are not tempted to allow less critical problems to fester until they become major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation given by each consultant to each client. The discipline of detailing and archiving service activity results in more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Hartford, Connecticut business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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