Hartford, CT Remote Help from Certified Computer Troubleshooting Experts
Progent's computer network troubleshooting services can deliver your Hartford, CT business low cost and dependable access to enterprise-class network engineers. By providing network support service when you need it, offering specialized expertise for key applications, offering value-added services such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your Hartford, Connecticut company an economical alternative for maximizing the business value of small-scale business networks. If you run an onsite system, connect to cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and maintain a reliable and safe IT network and to have fast access to the experienced help ordinarily available only to enterprises who can set up a large in-house IT organization.

For larger companies, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network support personnel. This can save money and minimize technical risks for major projects such as application design and development, business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your company to plan and execute a sensible cloud strategy.

Core Products and Technologies Serviced by Progent for Hartford, Connecticut Office Networks
A Microsoft Gold Partner IT service firm that maintains a large group of Cisco qualified CCIE network experts and Apple certified consultants, Progent provides urgent assistance and affordable remote consulting to Hartford, CT companies for a wide range of information technologies such as:

Service Delivery Options for Hartford, Connecticut Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive service documentation, reliable follow-up, and tight cost control for a range of network service delivery options that include remote troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and fix network issues without the expense or time loss of on-premises service calls. The background of Progent's network engineers allows them to handle the majority of IT issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate urgent situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's online computer support expertise.

  • On-site Service
    Progent offers onsite technical support for registered customers in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to give small and midsize businesses the optimal solution: onsite service technicians when you require them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize companies who need fast and reliable access to an online Help Desk Call Center with effective telephone assistance, online repair tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses typically are constrained by limited IT budgets and can spare little executive attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that business computer networks stay productive. Read more details about Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of world-class IT professionals who can deliver help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant network engineering, server virtualization solutions, plus integration, programming and training for small business software such as financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as site relocations and massive software upgrades, extended projects like business reporting application programming and customization, database application programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host vital applications like Exchange Server and MS SQL to provide small companies with greater levels of dependability, protection, and performance than is feasible using the class of in-house data center that is practical for the majority of small and midsize companies. Since Progent uses the same facilities that support the equipment of some of the world's biggest IT organizations, Progent can save you the expense of building and managing the systems needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and available for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's production servers in a setting that not only provides the top degree of dependability and scalability but that is also easy for clients to migrate to a different support provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can handle the multi- OS and non- standardized environments common with smaller companies, and retains control of the licenses in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting to help organizations of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a collection of low-cost, set-price monthly services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight Systems Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they can disrupt productivity Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Why Progent Offers the Right Choice for Hartford, Connecticut Small Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise IT consulting allow small and midsize companies to avoid the pitfalls related to over dependence on thinly staffed service firms or individual engineers.

Working with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, small businesses often rely excessively on individual consultants. Though freelance support providers have lower expenses than more substantial IT service organizations and can typically charge apparently lower rates, freelancers are occasionally unable to respond quickly to critical network problems. If an independent engineer is occupied with another customer, sick, on travelling, or in training, the absence of backup personnel may require your company to go without assistance during a crisis. As your small business grows, system unavailability or problems with line-of-business programs become more costly. The dollars you thought you were saving on an independent consultant can disappear quickly due to lower productivity. In addition, when freelance engineers confront new problems, the unavailability of a big engineering group to fall back on for assistance requires them to train in place while your organization winds up with the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    Many small service firms or independent engineers who concentrate on small business network support are capable of delivering routine fixes but lack the seasoning to deal efficiently with complicated network configurations that have mixed platforms, multiple sites, VoIP systems, mobile clients, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your business because big-company environments are by nature complicated, support issues demand in-depth knowledge in many technical disciplines, and achieving a high level of stability, availability, and security requires industry-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of ad hoc repairs often get tossed onto of a marginal structure. As a business evolves, stability and expandability issues can hinder the success of the organization. Such environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the reliable foundation to meet current business requirements and support downstream growth.

  • Work with Solution Providers, Not Product Resellers
    Smaller businesses need direction and education to work through an increasingly complicated array of IT alternatives offered for accelerating growth and improving efficiency. Businesses do not need a network engineer or support firm that tries to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services exclusively. This permits Progent to match technical support with the genuine needs of customers. Combining network consulting and product selling can result in a situation where the recommended solution is based on a preselected vendor rather than being based on the true requirements of a customer.

How to Contact Progent
If your Hartford, Connecticut company wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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