Affordable Computer Troubleshooting from Microsoft and Cisco Qualified Professionals for Businesses in Hartford, CT
By offering professional support when you require it, making available specialized knowledge for critical applications, providing innovative services such as virtual server hosting, billing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your information system and cut support costs. Progent appreciates that information system security, reliability, and efficiency are just as important to small businesses as to large enterprises but that small organizations don't have the economy of scale to spend heavily in information networks and internal service staffs. Progent's fundamental competitive advantage is that no network support firm can match Progent's ability to provide the IT support expertise your business requires when you need it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT support group. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software programming, disaster recovery planning and testing, network security audits, office consolidations, or software migrations.

Progent can also provide the services of certified consultants to assist your company to plan and execute a sensible cloud computing strategy.

Core Practice Areas Serviced by Progent for Office Networks in Hartford, Connecticut
Progent's group of industry certified support professionals offers support for all facets of information systems used by companies of all sizes. Practice areas supported by Progent in Hartford include:

Support Delivery Alternatives for Hartford, Connecticut Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service documentation, consistent follow-through, and strict cost monitoring across an array of network support delivery alternatives that include remote repairs, in-person help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's network consultants allows them to handle most network problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's online network support expertise.

  • On-site Service
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online support experts to give small businesses the ideal combination: onsite support professionals when you require them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for on-site support visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more details concerning how to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who require fast and reliable support from a professional Help Desk Call Center with efficient phone assistance, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Since smaller companies typically have tight information technology budgets and can provide little executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that business computer networks are always up and running. Learn more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, fault tolerant network design, server virtualization solutions, plus configuration, programming and training for business applications including accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as office moves and major system migrations, extended projects like management information software programming and support, relational database software development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Exchange Server and SQL Server to provide small and midsize businesses with greater levels of dependability, protection, and performance than is feasible using the type of internal data center that is achievable for most small companies. Since Progent uses the same facilities that support the equipment of many of the world's biggest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is in addition simple for customers to migrate to a different service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow small businesses with mixed environments to benefit dramatically on the expense of hardware, system support, and network administration while getting world-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can handle the mixed- platform and loosely standardized environments common with smaller companies, and keeps control of the software in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote consulting to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Hartford, Connecticut Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise network consulting enable small businesses to sidestep the problems related to over dependence on thinly staffed service organizations or independent consultants.

Working with Progent's Experts allows your business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT support, smaller companies sometimes rely excessively on individual consultants. Though freelance service providers have lower overhead than larger support organizations and can afford to bill apparently lower rates, freelancers are occasionally stretched to far to respond rapidly to critical situations. If a freelance consultant is busy with different client, sick, on vacation, or in training, the absence of replacement staff may force your business to go without help during a crisis. The more your small business expands, system unavailability or problems with line-of-business programs become more costly. The money you believed you were conserving on an independent consultant can evaporate fast because of lower output. In addition, when freelance engineers confront new technologies, the lack of a large consulting team to count on for assistance forces them to train in place while your business ends up with the costs for their continuing education.

  • Gain Access to Expertise in Complex IT Solutions
    The majority of smaller support firms or independent consultants focused on small company network consulting are capable of delivering routine fixes but lack the experience to work efficiently with complicated network configurations that have mixed platforms, multiple offices, VoIP systems, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's large group of specialists can be valuable to your company because enterprise networks are by nature complicated, integration issues demand thorough understanding of in many technical areas, and achieving an acceptable degree of robustness, reliability, and security requires industry-tested processes.

  • Build a Firm Basis for Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a proper architecture, a sequence of band-aid fixes often get piled on top of a weak foundation. As a company evolves, reliability and scalability issues can undermine the productivity of the business. Such environments need thorough evaluation, smart strategic analysis, and broad-based expertise to upgrade to an IT environment that will provide the reliable basis to meet current business requirements and support future expansion.

  • Team with Solution Consultants, Not Product Resellers
    Smaller businesses need guidance and education to navigate through an increasingly complicated maze of IT alternatives offered for accelerating business growth and improving productivity. They do not need a network consultant or service organization that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent offers services and expertise exclusively. This allows Progent to align technical support with the genuine interests of clients. Combining network support and product reselling can result in a situation where the recommended solution is based on a preselected vendor rather than being based on the actual requirements of a client.

How to Contact Progent
In case your Hartford, Connecticut business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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