Professional Remote Troubleshooting for Hartford, Connecticut Networks from Microsoft Certified Consultants
Small businesses have typically been ignored by large IT service firms. Many small businesses allow themselves to become dangerously dependent on individual consultants or small support organizations who lack the size or broad skill sets to react promptly or effectively to technical crises. Other small businesses turn to giant support firms staffed with technicians able to provide by-the-numbers fixes for ordinary problems but who are missing the experience and technical scope to deal with the variety of environments and lack of standards typical of small company IT networks.

Progent's proven methodology for providing low-cost and successful network support to small businesses has made Progent one of the most respected Microsoft-certified network service firms in the country. Progent has delivered online support to businesses in every state in the country (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the skills of your in-house IT support staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified experts to help your company to plan and implement a sensible cloud strategy.

Core IT Areas Serviced by Progent for Hartford, Connecticut Businesses
A Microsoft-certified Partner IT service company that maintains a world-class group of Cisco certified CCIE network consultants and Apple Computer accredited engineers, Progent offers urgent assistance and low-cost online consulting to Hartford, CT businesses for a wide array of information technologies such as:

Service Delivery Options for Hartford, Connecticut Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive service documentation, reliable follow-through, and tight expense control for a range of network service delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix network problems without the expense or time loss of on-premises support calls. The experience of Progent's network consultants allows them to handle the majority of network issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's remote computer support services.

  • On-site Service
    Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support experts to give small companies the optimal solution: on-premises support technicians when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who require fast and reliable support from a professional Help Desk with efficient telephone support, remote repair capability, and enough technical depth for full problem escalation. Because small and midsize companies usually have limited IT funds and can provide scant executive attention for handling network support, Progent's Help Desk Call Center Services could be the most efficient way to ensure that small business information systems stay up and running. Learn more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to world-class consultants who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, non-stop network engineering, virtual server strategies, plus integration, programming and training for small business software including financials, operations, reporting, sales automation, and office productivity software. Progent can help with short-term projects such as office relocations and major software migrations, extended projects such as management information software programming and support, database software programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange and MS SQL to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the expense of building and maintaining the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, security and performance is constantly tracked, and systems are consistently archived and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also easy for clients to transfer to another support firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can support the multi- OS and loosely standardized environments typical of smaller businesses, and keeps control of the licenses in the customer's possession so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online support services to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on network security and can help with complex security projects such as SIEM solutions to help enterprises comply with business guidelines and government regulations for IT data protection and reporting.

The scope and depth of Progent's engineering team bring a unique set of advantages to organizations trying to increase the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the front lines of IT support, performing a wide variety of technical projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This means that you get not only expert IT skills, but also a consultant with field-tested approaches for resolving actual network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size bills for quick solutions. An additional benefit of by-the-minute pricing is that clients will be less tempted to permit incipient issues to stay unaddressed until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each staff member to every client. The practice of documenting and archiving service records results in more effective service and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who wonít release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who maintain internal IT personnel gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Hartford, Connecticut business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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