Hartford, CT Remote Support from Certified Computer Network Troubleshooting Experts
Progent's computer support services can provide your Hartford, CT company budget-friendly and consistent access to world-class information technology engineers. By delivering IT support help when you need it, offering specialized knowledge for vital applications, delivering unique services such as 24x7 network monitoring, and charging only for support you receive, Progent offers your Hartford, Connecticut business an affordable option for maximizing the profitability of small office networks. Whether you run an on-premises system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to build and maintain a robust and secure IT network and to have quick access to the skilled support ordinarily available only to enterprises who are able to afford a sizeable internal IT group.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network support group. This can reduce expenses and minimize technical risks for big IT initiatives such as application design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your company to design and implement a sensible cloud computing strategy.

Primary Technical Areas Supported by Progent for Business Networks in Hartford, Connecticut
Progent provides the services of accredited experts for all facets of information technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Hartford, Connecticut Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk structure familiar to larger IT groups. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive service records, reliable follow-up, and tight cost monitoring for a range of network service delivery alternatives that include online repairs, onsite support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist clients to analyze and repair hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online computer support services.

  • On-site Support
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to give small companies the ideal combination: hands-on support technicians when you require them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who require fast and reliable support from a professional Contact Center with efficient telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since small and midsize companies typically are constrained by tight IT funds and can provide scant management attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that small business computer networks are always productive. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to enterprise-class consultants who can provide assistance with critical technologies such as Windows Server and application expertise, Cisco network infrastructure, network security engineering, non-stop network design, virtualization strategies, plus configuration, customization and training for small business software including accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and massive software upgrades, extended initiatives like business analytics application development and customization, database software programming and administration support, and web design, on-going support including server monitoring and system administration, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications like Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is possible using the type of in-house data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the investment in building and maintaining the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and revisions remain current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for full and prompt recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only provides the top level of availability and expandability but that is in addition easy for clients to transfer to a different support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can handle the mixed- platform and non- standardized environments common with small businesses, and keeps control of the licenses in the client's possession so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on system security and can assist with complex security projects like SIEM solutions to help enterprises comply with industry standards and government mandates for network data protection and reporting.

The scope and size of Progent's consulting team bring a powerful array of advantages to companies wishing to maximize the business value of their information system within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the front lines of network service, performing a broad variety of technical tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not only world-class IT skills, but also a consultant with proven methods for fixing real-world IT problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and requires no retainer for services provided during regular business hours. Many service organizations impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for fast repairs. An additional benefit of by-the-minute pricing is that you will not be inclined to permit minor issues to stay unaddressed until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by each staff member to each client. The practice of detailing and archiving service records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Small businesses who work with freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Hartford, Connecticut business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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