Henderson, NV Online Help from World-class Computer Network Service Experts
Progent's network tech support services can deliver your Henderson, NV business low cost and consistent access to Microsoft and Cisco certified technical professionals. By delivering network support service when you require it, providing advanced expertise for mission-critical applications, delivering unique support such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Henderson, Nevada company an affordable solution for maximizing the productivity and profitability of small-scale business information systems. If you run a local system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses and local governments to create and maintain a robust and secure information system and to benefit from fast availability of the seasoned consulting usually available only to corporations who are able to set up a large in-house IT group.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house network support group. This can cut costs and minimize technical risks for big IT initiatives such as application design and development, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified experts to help your company to plan and execute a sensible cloud strategy.

Main Practice Areas Serviced by Progent for Office Networks in Henderson, Nevada
Progent's team of world-class support professionals provides help for virtually all aspects of information systems deployed by companies of all sizes. Practice areas supported by Progent in and around Henderson include:

Service Delivery Options Available for Henderson, Nevada Companies
Progent has a variety of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for providing IT support is built on the Call Center structure common to larger IT support groups. Progent's Helpdesk Support Model ensures rapid response, comprehensive activity documentation, reliable follow-up, and tight expense monitoring across an array of network support delivery options that include online troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and fix network issues without the cost or time loss of on-premises support calls. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to address emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's online service experts to give small companies the ideal combination: on-premises service professionals when you require them plus the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for on-site service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more about how to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who require prompt and reliable access to an online Help Desk Call Center with effective phone support, remote repair capability, and enough technical depth for full escalation. Since smaller companies usually have tight IT funds and can provide little executive attention for handling IT support, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that business information systems are always up and running. Learn more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class consultants who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security consulting, non-stop network design, virtualization strategies, plus configuration, programming and training for small business programs including financials, ERP, business analytics, CRM, and productivity suites. Progent can provide assistance with short-term projects including office moves and major software migrations, longer term projects like business analytics application programming and support, database application programming and administration support, and web design, on-going services including network monitoring and system administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange and SQL Server in order to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is possible using the class of internal data center that is practical for most small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the world's biggest IT companies, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, protection and efficiency is constantly monitored, and systems are regularly archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in an environment that not only delivers the top degree of dependability and expandability but that is also simple for customers to migrate to a different service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow businesses with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of small businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting services to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for network information security and reporting.

The scope and size of Progent's consulting staff bring a powerful array of benefits to customers wishing to increase the productivity of their information system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, in the trenches of network support, performing a broad variety of IT projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT help, but also a support engineer with field-tested approaches for resolving actual IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote service and in-person help by the minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with major bills for quick repairs. An additional advantage of granular invoicing is that customers won't be inclined to permit less critical issues to stay unaddressed until they become big problems. Read more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by every consultant to every customer. The discipline of documenting and archiving service records allows more efficient service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Henderson, Nevada company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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