Immediate, Low-cost Online Computer Network Technical Support for Henderson, Nevada Small Companies
For over two decades, Progent has focused on providing enterprise-quality network support to customers with small-business budgets. Progent has built a powerful service system that features a low-overhead, seamless virtual office infrastructure, sophisticated online troubleshooting tools, a substantial team of engineers accredited in a wide array of IT disciplines, a Help Desk service model that promotes efficiency and ensures follow-up, a global group of remote service professionals, on-site support dispatching for the majority of most zip codes in the United States, and a company culture committed to resolving network problems in the shortest time and at the least cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for major projects like application development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also provide access to certified consultants to help your business to plan and execute your cloud computing strategy.

Main Technical Areas Supported by Progent for Businesses in Henderson, Nevada
Progent's team of certified engineers provides assistance for virtually all facets of information technology deployed by companies of all sizes. Areas supported by Progent in Henderson include:

Support Delivery Alternatives Available for Henderson, Nevada Businesses
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, thorough activity records, reliable follow-up, and strict expense monitoring across a range of IT support delivery modes that include online repairs, onsite support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair network problems without the expense or time loss of on-premises service calls. The background of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to address urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the optimal solution: in-person support technicians when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for in-person service visits is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who require prompt and reliable access to a professional Help Desk Call Center with effective telephone support, remote repair capability, and enough technical strength for all needed problem escalation. Since smaller companies usually are constrained by limited information technology funds and can spare little executive bandwidth for handling IT support tasks, Progent's Help Desk Services could be the most efficient option to ensure that small business information networks are always productive. Read more about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop it system consulting, server virtualization strategies, plus configuration, programming and training for small business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as office relocations and massive system upgrades, extended projects like management reporting software programming and customization, relational database application development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of reliability, protection, and performance than is feasible with the class of on-site data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the gear of some of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems required for world-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems and data files are regularly archived and ready for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also simple for clients to transfer to a different support provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the multi- OS and non- standardized environments typical of smaller companies, and retains control of the software in the client's possession so that migrating to a different virtual host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to block or recover quickly after a ransomware attack. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on network protection and can help with complex security programs such as SIEM solutions to help companies meet industry guidelines and government mandates for IT data security and reporting.

The scope and size of Progent's consulting team bring a unique array of benefits to organizations wishing to increase the business value of their information network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, at the front lines of network service, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT capability, but also a consultant with proven approaches for solving real-world network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates major invoices for quick solutions. Another benefit of by-the-minute billing is that customers will be less inclined to allow less critical issues to stay unaddressed until they grow into major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support firms who offer minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by every staff member to every client. The practice of documenting and organizing service records allows more effective support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Small businesses who work with independent consultants or who maintain internal support personnel gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive. Learn more about Progent's knowledge transfer services.

Contact Progent
In case your Henderson, Nevada company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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