Affordable Computer Troubleshooting from Microsoft and Cisco Certified Professionals for Companies in Henderson, NV
By offering professional support whenever you need it, making available in-depth knowledge for critical business applications, offering high-value services like virtual server hosting, billing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent helps your company to increase the competitive value of your information system and cut service expenses. Progent appreciates that network protection, dependability, and performance are as critical to small businesses as to large enterprises but that smaller companies lack the leverage to spend aggressively in information technology and internal support groups. Progent's basic value proposition is that no IT support organization can match Progent's ability to provide the network support expertise your company requires whenever you require it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer the services of certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Main IT Areas Serviced by Progent for Henderson, Nevada Office Networks
A Microsoft Certified Gold Partner consulting company with a large team of Cisco qualified CCIE network consultants and Apple certified engineers, Progent offers urgent assistance and low-cost online consulting to Henderson, NV businesses for a broad range of computer technologies such as:

Support Delivery Alternatives for Henderson, Nevada Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for providing network support is built on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Service Model promotes fast response, thorough service documentation, dependable follow-up, and strict expense monitoring for an array of network service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair network issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to resolve most IT issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn additional details about Progent's remote computer support services.

  • Onsite Support
    Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning how and why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Services are intended for small and midsize companies who need fast and reliable support from an online Helpdesk with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Since smaller businesses usually have limited IT budgets and can provide little executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Services could be the most efficient way to ensure that small business computer systems stay up and running. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, high availability it system design, virtual server strategies, plus configuration, programming and support for small business software such as accounting, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office relocations and major system migrations, longer term initiatives like business information software development and support, database application programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange Server and MS SQL in order to provide small and midsize companies with higher degrees of availability, protection, and performance than is feasible with the type of in-house data center that is achievable for most small businesses. Since Progent uses the same facilities that host the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of building and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay current, protection and performance is continually monitored, and systems are regularly backed up and available for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of availability and expandability but that is in addition convenient for clients to migrate to a different service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the customer's hands so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote consulting to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly after a ransomware attack. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Henderson, Nevada Businesses
Progent's staff size, depth of information technology expertise, and experience with corporate network consulting enable small and midsize businesses to sidestep the pitfalls associated with over dependence on small service firms or individual engineers.

Teaming with Progent enables your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT services, small businesses often rely excessively on individual consultants. Though freelance support providers carry lower expenses than larger support organizations and can typically charge apparently lower rates, individuals are occasionally too busy to respond quickly to critical network problems. If an independent engineer is occupied with different customer, sick, on travelling, or in training, the absence of backup personnel may force your business to wait for assistance during a crisis. The more your small business expands, network downtime or difficulties with critical programs get more expensive. The dollars you believed you were saving on an independent consultant can disappear quickly due to lower output. In addition, when freelance engineers encounter new problems, the lack of a big consulting team to fall back on for advice forces them to learn with the meter running while your organization winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Complex IT Solutions
    The majority of smaller support organizations or freelance engineers specializing in small company IT support may excel at providing connect-the-dots fixes but don't have the seasoning to deal efficiently with complicated network infrastructures that have mixed platforms, many locations, Voice over IP implementations, remote workers, integrated financial and operational applications, eCommerce, and specialized business applications. Progent's background with global companies and Progent's extensive group of experts can be valuable to your business because big-company networks are by nature complicated, integration issues require thorough knowledge in many technical disciplines, and achieving an acceptable degree of stability, availability, and security calls for industry-tested best practices.

  • Create a Solid Basis for Growth
    Small companies often start with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a series of improvised fixes commonly get piled on top of a weak structure. As a company grows, reliability and expandability problems can obstruct the success of the organization. Such environments need proper evaluation, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to handle current business needs and ease downstream expansion.

  • Partner with Solution Providers, Not Resellers
    Small companies need direction and education to navigate through an ever more complicated maze of technology options offered for accelerating business growth and improving efficiency. Businesses do not need a network engineer or service organization that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This permits Progent to align technical support with the real needs of clients. Mixing IT consulting and product selling can result in a situation where the recommended solution is built around a preselected vendor rather than being driven by the actual requirements of a small business.

Contact Progent
In case your Henderson, Nevada business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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