Affordable Network Tech Support from Microsoft and Cisco Certified Consultants for Companies in Henderson, NV
By delivering professional support whenever you require it, making available specialized expertise for critical business applications, providing innovative services such as virtual server hosting, invoicing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent helps you to maximize the competitive value of your information system and minimize service costs. Progent recognizes that information system security, reliability, and efficiency are just as critical to small businesses as to major corporations but that small companies lack the economy of scale to invest heavily in computer technology and in-house service groups. Progent's basic value proposition is that no IT consulting firm can equal Progent's ability to provide the network support expertise your business requires whenever you need it and at prices you can justify.

For larger companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network service group. This can reduce expenses and minimize technical risks for big projects like application design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to design and execute your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Office Networks in Henderson, Nevada
Progent offers the services of qualified consultants for all aspects of network technology deployed in small organizations. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Henderson, Nevada Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for providing computer support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Support Mechanism promotes rapid support, thorough service records, reliable follow-through, and tight expense monitoring for a range of IT service delivery options that include online troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn additional information about Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the ideal combination: on-premises service technicians when you require them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require prompt and reliable access to a professional Contact Center with effective telephone support, remote repair tools, and sufficient technical depth for full escalation. Because smaller businesses usually have limited information technology budgets and can provide scant management attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that business information networks are always productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability network design, server virtualization strategies, plus integration, customization and training for small business software including accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with short-term projects including site relocations and massive software upgrades, longer term projects like management information software development and support, database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like data restoration and virus cleanup.

  • Application Hosting
    Progent can host key applications such as Exchange and SQL Server to provide small businesses with greater degrees of dependability, security, and recoverability than is possible with the class of on-site data center that is realistically affordable for most small businesses. Since Progent utilizes the same facilities that support the equipment of some of the world's largest information technology companies, Progent can eliminate the expense of building and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay current, security and efficiency is constantly tracked, and systems are consistently backed up and ready for full and prompt recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of availability and expandability but that is also easy for customers to migrate to a different support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can handle the multi- platform and loosely standardized environments common with small companies, and retains ownership of the software in the customer's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting support to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine local resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can assist with complex security projects like SIEM solutions to help companies comply with business guidelines and government requirements for network information protection and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful set of advantages to clients trying to maximize the productivity of their IT network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world industry background, in the trenches of IT service, executing a broad variety of technical tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not only expert IT skills, but also a consultant with field-tested approaches for fixing actual network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major bills for quick solutions. Another advantage of granular billing is that you will not be tempted to permit minor problems to fester until they grow into big ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by every staff member to each customer. The discipline of documenting and archiving service activity allows more effective support and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Small businesses who work with independent service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Contact Progent
In case your Henderson, Nevada company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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