Quick, Affordable Remote Network Help for Henderson, Nevada Small Businesses
For over twenty years, Progent has focused on providing enterprise-quality network support services to clients who have small-business IT budgets. Progent has built a unique support system that features a cost-effective, seamless virtual office network, custom online troubleshooting technology, a substantial pool of consultants accredited in a broad array of IT practice areas, a Help Desk Call Center operational model that promotes responsiveness and guarantees follow-through, a worldwide group of remote troubleshooting professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical issues in the shortest time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your in-house IT service personnel. Co-sourcing can save money and help meet schedules for major projects like software design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your company to plan and implement a sensible cloud computing strategy.

Popular Practice Areas Supported by Progent's Consultants for Business Networks in Henderson, Nevada
Progent's nationwide team of world-class experts offers support for all aspects of network systems deployed by businesses of all sizes. Technologies supported by Progent in Henderson include:

Service Delivery Options for Henderson, Nevada Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing network support services is built on the Help Desk operational structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast support, comprehensive service records, consistent follow-up, and strict cost control across an array of IT support delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix network issues without the expense or delay of in-person support calls. The background of Progent's network engineers allows them to handle most IT issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time customers to address emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: onsite service professionals when you need them as well as the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for on-site service calls is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable support from an online Help Desk Call Center with efficient phone support, remote repair tools, and enough technical depth for full escalation. Since small and midsize businesses usually are constrained by tight information technology funds and can spare little management bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to ensure that small business information systems stay up and running. Learn more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small companies affordable access to world-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection consulting, high availability network engineering, virtual server strategies, plus configuration, programming and support for business applications such as accounting, ERP, reporting, CRM, and productivity packages. Progent can help with one-time projects such as office relocations and major software migrations, extended projects such as business information software programming and support, relational database software programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL Server to provide small companies with higher degrees of dependability, security, and performance than is possible using the class of on-site data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the gear of many of the world's biggest information technology companies, Progent can save you the expense of building and managing the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain current, protection and efficiency is constantly monitored, and systems are regularly archived and available for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's servers in an environment that not only provides the top degree of availability and extensibility but that is in addition convenient for customers to migrate to another support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's possession so that migrating to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert online support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government requirements for IT data security and incident reporting.

The scope and depth of Progent's engineering team offer a powerful set of advantages to clients wishing to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world industry background, in the trenches of IT support, performing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not just expert IT help, but also a support engineer with field-tested approaches for resolving real-world IT problems efficiently. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size invoices for quick repairs. An additional benefit of granular billing is that clients will be less inclined to permit incipient problems to stay unaddressed until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each client. The discipline of documenting and organizing support activity results in more efficient support and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small companies who work with freelance service providers or who employ internal support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Henderson, Nevada business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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