Overview of Progent's Support Expertise for BlackBerry Technology
RIM BlackBerry Consulting and Support HelpWireless access to messages, address books, schedules, and web applications is a vital capability of IT networks for companies of all types. RIM BlackBerry handhelds are among the most powerful solutions for achieving anywhere, anytime connectivity. However the network architecture needed to accommodate BlackBerry handhelds has grown significantly more complex as the demand for fault tolerance and rock-solid security has increased. Progent's RIM qualified consultants focus in providing small businesses enterprise-class IT support and technical services that are affordable and efficient.

Being a Microsoft certified Partner with more than a decade of experience consulting on MS Exchange, Progent's consultants can give you access to broad expertise for integrating BlackBerry and Microsoft products by offering services such as Exchange 2010 Server consulting as well as by providing complementary support services like Microsoft Lync Server 2010 deployment and Microsoft Office Communications Server support to help control IM and Presence. Progent's MS SQL Server 2016 consultants and MS SQL 2014 consultants can configure and repair your SQL server to operate optimally with BES Server, and Progent's Microsoft Data Protection Manager specialists can assist you to design backup and recovery procedures to preserve your data and reduce productivity disruption in case of a crash of your messaging system.

Progent also retains a large team of Cisco certified CCIE network consultants who are available online to provide expert support for architecting and troubleshooting your network infrastructure so it accommodates your BlackBerry solution with a high degree of resilience, scalability, protection, and maintainability. Cisco Certified Internetwork Experts are highly-qualified network experts who are awarded this prestigious status only by completing intense testing by Cisco. CCIEs can handle the most complicated problems associated with network planning, setup, repair, and support.

Technical Services for BlackBerry BES Server
Research in Motion's high-end platform for administering big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool enables Exchange Server, Domino, or Novell GroupWise users to transmit and receive emails that are encrypted during wireless transit to provide optimum data protection. BlackBerry Enterprise Server also streamlines a wide variety of key management tasks ranging from smartphone configuration and updates to mobile security and high availability.

BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-certified consultants can assist you to use BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Update BlackBerry device firmware remotely
  • Manage user and group settings with BES Server's vast selection of policies

Progent's BlackBerry-qualified consultants can also assist you to use BES Server to perform important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Set up and support BlackBerry's high-availability infrastructure based on virtual servers
  • Install BlackBerry smartphones remotely
  • Set specialized management roles
  • Automatically track and report on the integrity of your BlackBerry solution

Progent's Remote BlackBerry-Certified Technical Support is Quick and Affordable
For companies in Hialeah, Florida who need quick and economical access to a qualified RIM BlackBerry support professional, Progent delivers efficient remote assistance from a seasoned support team who have delivered network solutions to companies in each state in the U.S. (Refer to Progent's customer testimonials.)

Remote support avoids travel expense and enables specialists to fix problems rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and offer expert help in fields such as resolving synchronization problems, deploying BlackBerry Enterprise Server, and creating a protected, fault-tolerant system architecture for BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified consultant has support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and IM, deploy access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs analysis, solution design, installation planning and implementation, performance tuning, design of a high-availability architecture, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to design a mobile wireless solution that fits within your information technology budget and supports your business plans. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to determine which administration model and hardware products meet your requirements, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning options for software versions, server hardware and mass storage, network architecture, and application set up.

To optimize system protection, Progent's BlackBerry consultant can assist your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to perform network-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry solution.

Call or Email Progent for Support from a BlackBerry-Qualified Consultant
In order to get in touch with Progent about engineering assistance for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.

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