Enterprise-class Remote Support Expertise for BlackBerry Technology
RIM BlackBerry Remote Integration SupportSafe and dependable connectivity from smartphones to email systems like Microsoft Exchange, Domino, or Novell GroupWise has become mandatory for companies of any size who want to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are among the premiere solutions for enabling and administering mobile connectivity. But, maintaining efficient BlackBerry environments is increasingly complex because of the sophisticated tools available to meet the requirement for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified consultants are expert at delivering remote consulting services for BlackBerry environments, reducing support costs and resolving problems faster than is feasible with conventional on-site service providers.

Progent maintains a large team of remote engineers certified to maintain IT system that include products from all popular vendors. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help you to manage complex problems with your network environment. Progent's Apple qualified experts can help you to integrate Macintosh computers with your wireless communications environment and can provide expertise with Apple iPhone integration and management. Progent's Linux specialists can offer expertise in supporting application servers powered by various distributions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo. This range of expertise permits Progent to offer a one-stop solution for any IT consulting required in mixed-vendor networks and eliminates the blame game that small companies commonly encounter when looking for technical help.

Progent's IT security engineers have been awarded prestigious security certifications such as CISM and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of economical security vulnerability scanning service packages that allow small businesses to get an independent network security evaluation from a Progent security consultant to determine potential weaknesses in the security posture you present on both sides of your security perimeter.

Consulting Support for BlackBerry BES Server
RIM's high-end solution for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange, Lotus, or Groupwise clients to send and receive messages that are encrypted during transit to provide maximum security. BlackBerry BES Server also simplifies a broad variety of vital management jobs ranging from smartphone setup and upgrades to wireless security and high availability.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified consultants can show you how to utilize BlackBerry BES Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user configurations with BES Server's vast selection of IT policies

Progent's BlackBerry-qualified consultants can also assist you to use BlackBerry BES Server to implement key procedures not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Install and support BES Server's fault-tolerant architecture using virtualization
  • Install BlackBerry smartphones remotely
  • Establish custom administration roles
  • Monitor and report on the overall health of your BlackBerry system

Progent's Remote BlackBerry-Qualified Consulting Services is Quick and Affordable
For companies in Hialeah, Florida who need quick and economical help from a certified RIM BlackBerry support expert, Progent provides efficient online help from a veteran network support staff who have delivered IT solutions to companies in every state in the U.S. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and enables specialists to solve technical issues quickly, so you minimize lost productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry solutions and can provide expert support in areas such as troubleshooting synchronization problems, configuring BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned experts can in addition assist your business to troubleshoot a broad array of issues associated with synchronization, handset recognition, email reconciliation, web browsing, wireless connectivity, IM, PC software configuration, and Desktop Redirector.

As a leader in providing countrywide online technical assistance for small business IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support costs at a minimum and, by solving problems quickly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and network requirements assessment, system design, installation planning and execution, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to create a mobile wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to support a BlackBerry BES Server, help your organization to determine which administration approach and hardware products meet your requirements, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software editions, processors and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry expert can assist your company to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security specialists to run network-wide security vulnerability and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Qualified Specialist
To get in touch with Progent about technical expertise for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.

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