Consulting and Technical Support for RIM BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones from Research in Motion are one of the most successful products for maintaining mobile connectivity to messaging, scheduling, web-based applications, and other critical business information. As the sophistication of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the standard for organizations of any size, effective deployment and maintenance of BlackBerry technology has become more challenging. To handle areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small businesses often turn to outside support firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, administer, and repair BlackBerry solutions economically and efficiently, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, combined with Progent's efficient online support model, provides small companies an economical solution for integrating BlackBerry technology seamlessly into their IT system.

Progent's consultants can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email systems operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined management tools to enable you to track and support BlackBerry smartphones across your company, define security policies that make sense for your business, customize mobile software, and make sure that your network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry wireless handsets, providing a centralized platform for handling key jobs like device deployment, updates, and retirement and offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry Enterprise Server Integration Help

BlackBerry Enterprise Server includes a variety of data protection capabilities starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent flexibility in selecting levels of security to match the specific needs of your network. Progent's BlackBerry certified engineers can help your company to select powerful security features and enable them remotely. Examples of these over-the-air selectable security features are:

  • Disable a smartphone
  • Wipe data from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Enable built-in protection against malware

BlackBerry BES Server also provides flexibility in selecting how to prevent users from installing or executing unsafe or unauthorized applications. Progent can help you to select blocking processes like:

  • List precisely which programs are allowed on the device
  • Block third-party software from using non-volatile storage on the BlackBerry smartphone
  • Select which resources external programs can use on the device
  • Limit the types of access third-party applications running on the device can initialize
  • Prevent all third-party programs from being loaded or executed on the device

How Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from resolving synchronization issues to designing wireless productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, modifying user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned service professionals can in addition help you to resolve a wide range of issues associated with synchronization, handset recognition, email consistency, web browsing, wireless connectivity, Instant Messaging, PC software installation, and Desktop Redirector.

As a top innovator in providing countrywide remote help for small office networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile technical support costs at a minimum and, by handling problems promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and assist you to define and implement appropriate security options.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System and IM, install access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
In order to ask Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.
















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