Enterprise-class Remote Support Expertise for BlackBerry Environments
RIM BlackBerry Remote Configuration AssistanceSafe and uninterrupted access from mobile phones to collaborative messaging platforms like Exchange, Lotus Domino, or Groupwise is now a necessity for businesses of any type who want to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the most popular solutions for enabling and administering wireless communications. But, maintaining productive BlackBerry environments is increasingly challenging because of the sophisticated tools available to fulfill the requirement for world-class protection and non-stop operation. Progent's BlackBerry qualified engineers are expert at providing online consulting expertise for BlackBerry systems, reducing service expenses and resolving problems more quickly than is feasible via conventional on-premises service providers.

Progent has a seasoned group of remote engineers certified to maintain networks that include products from all popular vendors. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help your company to resolve challenging problems with your network environment. Progent's Apple certified support staff can help your business to interface Macintosh computers with your wireless connectivity environment and can provide support with Apple iPhone integration. Progent's Linux engineers can offer help in managing application servers based on all leading versions of Linux including RedHat, SUSE, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux. This range of expertise allows Progent to offer a convenient solution for any consulting consulting needed in mixed-vendor environments and avoids the finger-pointing that small companies commonly confront when trying to find computer help.

Progent's IT security engineers have been awarded prestigious security credentials including Global Information Assurance Certification and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include a pair of ultra-affordable security penetration scanning service bundles that allow small businesses to get a professional security evaluation from a Progent security consultant to uncover possible weaknesses in the security posture you expose inside and outside your firewall.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of BlackBerry smartphones, providing a centralized platform for handling key jobs such as smartphone installation, upgrades, and deactivation and also providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Configuration Help

BlackBerry Enterprise Server features a variety of data protection capabilities starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in adjusting levels of protection to match the special requirements of your mobile network. Progent's BlackBerry certified engineers can assist you to select advanced security functions and activate them wirelessly. Examples of these over-the-air selectable security features include:

  • Lock down a smartphone
  • Erase information from a misplaced or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also provides versatility in determining mechanisms to prevent mobile users from installing or running unsafe or unauthorized programs. Progent can help you to select blocking techniques such as:

  • Specify exactly which programs are permitted on the device
  • Prevent third-party software from allocating persistent memory on the device
  • Determine which resources third-party software can access on the BlackBerry device
  • Restrict the types of connections third-party software running on the BlackBerry smartphone can establish
  • Prevent all external applications from being loaded or executed on the smartphone

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization issues to designing mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can assist you to carry out basic support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can in addition help your company to troubleshoot a wide array of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, wireless connectivity, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote technical assistance for small business IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support costs at a minimum and, by handling problems promptly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, set up the MDS and IM, install push and pull access control lists, manage Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology needs assessment, solution design, installation strategy and execution, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to design a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to decide which administration approach and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning options for software versions, processors and storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry consultant can assist your company to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to run network-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Certified Specialist
If you wish to contact Progent about consulting expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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