Consulting and Technical Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless smartphones were once among the most successful products for achieving location-independent access to messaging, calendars, web programs, and other critical business data. Progent can provide Hialeah, Florida companies the expertise of BlackBerry-certified consultants who can help businesses to maintain their BlackBerry deployments or migrate efficiently to a current mobile platform.

As the complexity of small business networks has expanded, and as the need for world-class protection, reliability, and recoverability has grown to be the norm for companies regardless of size, effective integration and support of RIM BlackBerry solutions has become more difficult. To address issues such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the need for an in-house BlackBerry technology specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, combined with Progent's proven remote service delivery model, provides small businesses an affordable alternative for incorporating BlackBerry products seamlessly into their information network.

Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to enable you to monitor and support BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom mobile applications, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored rapidly and safely.

Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and support of RIM BlackBerry wireless handsets, offering a centralized solution for controlling critical tasks like device installation, updates, and retirement and providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BES Server offers a wealth of security options beginning with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent versatility in adjusting levels of protection to match the specific requirements of your company's network. Progent's BlackBerry authorized consultants can help you to select advanced security features and enable them remotely. Examples of these over-the-air selectable security features are:

  • Disable a smartphone
  • Erase data from a missing or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate internal protection against malware

BlackBerry BES Server also offers versatility in selecting mechanisms to keep mobile users from installing or executing unsecure or prohibited software. Progent can assist you to select blocking processes such as:

  • List precisely which programs are allowed on the device
  • Block third-party applications from using persistent memory on the BlackBerry device
  • Determine what resources external programs can use on the device
  • Limit the types of connections external software running on the BlackBerry smartphone can initialize
  • Prevent all external applications from being loaded or executed on the device

How Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, set up the MDS and IM, install push and pull access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, troubleshoot, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology needs assessment, system architecture, installation strategy and execution, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry BES Server, assist you to determine which administration model and equipment match your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning options for software editions, server hardware and mass storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry expert can help your company to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security specialists to perform company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Specialist
If you wish to ask Progent about consulting help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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