Fast and Affordable Online Technical Support for Hialeah Networks
Immediate Remote Support for Hialeah NetworksFor organizations in Hialeah or anywhere in the state of Florida, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the advanced tools required to resolve most information system problems rapidly. This reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves even more in incidental costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online technical support experience is especially valuable in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike many online support companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate situations where quick solutions manage to end up as substantial tabs. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes which permit the highest level of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's online support team to link to your system without compromising corporate security.

Progent's sophisticated service database system stores comprehensive records describing the support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance provided to every Progent client by every engineer. This history of issues and repairs is structured as a readily accessible internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional vast technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can come up with optimal solutions in the least time.

Online services available from Progent to businesses in Hialeah and anywhere in the state of Florida include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight Systems Watch server and desktop automated management services.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the resources to create an in-house Help Desk but who need fast access to a dependable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent supplement to your existing Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve the most difficult technical challenges, or be ready in hectic circumstances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Hialeah or anywhere in the state of Florida rapid contact with a reliable network service group with years of background offering telephone-based support and online troubleshooting for networks that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a significant enabler of business productivity, and Progent's aim is to solve and not just document technical problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online advanced consulting support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Office Excel. To find out more on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By detecting looming problems before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and expensive network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or systems based on a combination of platforms.
How Your Hialeah Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online support with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Hialeah or throughout the state of Florida, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT help the moment your business needs it. More than 15 years of providing remote technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Hialeah office has a regular independent support technician or employs an in-house IT staff that can handle typical network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to address unexpected system emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Organizations in Hialeah
Progent's online network troubleshooting services allow your Hialeah business to enjoy the benefits of timely, expert network support without the expense of managing a full-time IT staff. Your network will derive greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most companies in Hialeah and throughout Florida, local network support providers, whether represented by independent consultants or a full-time IT staff, can solve the majority of technical issues. On the other hand, IT crises may occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your usual service personnel. In these situations, Progent's on-call support experts provide a convenient, quick, and affordable way to supplement your regular help and to pass on valuable information to improve your capability to resolve future problems in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller companies often depend on independent freelance consultants. Although independent consultants carry smaller internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of fallback help may force your business to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup service experts to insure your network remains available.

  • Create a Scalable Basis for Smooth Expansion
    Organizations often start with an IT system implemented on a modest budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can hinder the success of the business. These badly built environments require careful analysis, smart strategic planning, and extensive IT expertise to evolve to a system architecture able to provide the solid foundation to meet vital business demands and ease future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller organizations require advice and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business success and improving efficiency. These companies hardly need a network engineer who is trying to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical background, fine tuned support software, and familiarity with corporate IT enable companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Family of Servers
    Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be tempted to permit simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to each customer. The practice of detailing and archiving service records allows more efficient service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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