Fast and Affordable Remote Help for Hialeah Computer Systems
Fast Remote Technical Support for Hialeah SystemsFor companies located in Hialeah or anywhere in the state of Florida, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces immediate costs because service calls use up minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves even more with incidental expenses by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and field-tested processes which permit the highest degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your network without violating network security.

Progent's advanced technical support database system maintains thorough records for the support that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance delivered to each customer by any Progent engineer. This history of anomalies and responses is organized as a readily retrievable proprietary knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft make available other massive support databases and permit fast access to vendors' internal support staff with the result that Progent's remote service specialists can find the best solutions promptly.

Remote support offered by Progent to businesses in Hialeah and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover quickly from a ransomware attack. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the money or time to build and maintain an internal Help Desk but who require fast access to a dependable Help Desk with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent addition to your current Help Desk staff. Progent's Virtual Call Center can operate as a an escalation resource to handle the toughest network challenges, or be available in overflow situations when your regular resources are too busy.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your clients in Hialeah or anywhere in the state of Florida fast access to a large technical support resource with substantial background providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a solid contributor to company productivity, and Progent's target is to resolve instead of simply track network issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff offers remote professional engineering support and education in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Hialeah, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By anticipating looming problems before they evolve into network outages, proactive monitoring can ward off stressful and expensive network crises. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks based on a mix of operating systems.
How Your Hialeah Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Hialeah or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to deliver expert and affordable IT help the moment your business requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Hialeah organization relies on a regular freelance consultant or maintains an in-house organization that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to deal with unexpected network emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Businesses in Hialeah
Progent's remote support services enable your Hialeah business to experience the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your network will derive greater business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    For most organizations in Hialeah or anywhere in Florida, nearby network support resources, whether represented by independent consultants or an in-house maintenance staff, can solve the majority of network problems. On the other hand, major troubles might occur when local support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these instances, Progent's on-call support experts offer a convenient, quick, and budget-friendly solution to augment your local help and to pass on useful knowledge to increase your capability to resolve downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly depend on individual freelance service providers. While independent consultants have less overhead than big consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of fallback help may force your business to wait for assistance during an emergency. As your business grows, network downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of reserve service experts to insure your network is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Organizations often start with an IT system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown onto a shaky foundation. When a company grows, stability and expandability issues can hinder the success of the business. These badly built systems require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure that can deliver the solid foundation to meet critical business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated array of product options available for accelerating business success and enhancing productivity. They do not need a network consultant who is motivated to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT consulting with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, refined remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Range of Servers
    Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services provided during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by every staff member to every client. The practice of documenting and archiving service activity results in more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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