Immediate Remote Support for Hialeah Networks
Urgent Phone Help for Hialeah SystemsFor businesses in Hialeah or anywhere in the state of Florida, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they have the practical background and are equipped with the advanced technology needed to resolve most information system issues rapidly. Efficient support lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-tested processes which promote the highest level of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to link to your system without compromising network security.

Progent's sophisticated technical support reporting system keeps thorough histories describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to each customer by every Progent engineer. This archive of anomalies and solutions is organized as an easily searchable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available additional vast technical databases and allow quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.

Online services offered by Progent to customers in Hialeah and anywhere in the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who want fast communication with an efficient Help Desk with proficient telephone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent supplement to your current Help Desk staff. Progent's Virtual Help Desk can act as a an escalation alternative to resolve the most difficult computer system challenges, or be available in hectic situations when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Hialeah or anywhere in the state of Florida fast contact with an effective technical support resource with extensive background delivering phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company productivity, and Progent's aim is to fix and not just track technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group offers remote advanced engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, programming, and training services, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Hialeah, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so that your IT support is proactive rather than reactive. By spotting emerging issues before they result in downtime, proactive monitoring can minimize inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems powered by a combination of operating systems.
How Your Hialeah Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Hialeah or anywhere in the state of Florida, Progent's phone-based computer support engineers are ready to provide expert and cost-effective IT help whenever your organization needs it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix network problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Hialeah office deals with a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix unexpected system emergencies or particularly challenging integration problems.

Features of Progent's Remote Computer Services for Hialeah
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give businesses in Hialeah or throughout the state of Florida the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your company world class IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 integration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each customer. The practice of documenting and archiving support records results in more efficient service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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