Fast and Affordable Online Help for Hialeah Computer Networks
Fast Online Technical Support for Hialeah NetworksFor businesses in Hialeah or anywhere in the state of Florida, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's online support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced tools needed to solve most information system issues quickly. This reduces immediate expenses since service calls use up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting experience is especially important for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many remote support organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid situations where fast fixes somehow end up as major invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized technologies and field-tested processes that promote the highest degree of effectiveness for online consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to access your network remotely without breaching corporate security.

Progent's powerful customer support reporting system keeps detailed records for all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services provided to each customer by any Progent consultant. This database of problems and fixes is structured as an easily accessible support knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close partnerships with important industry leaders including Cisco and Microsoft make available other vast support databases and allow priority access to vendors' internal engineering staff so Progent's online service experts can come up with the best solutions quickly.

Remote technical services available from Progent to companies in Hialeah and throughout the state of Florida include:

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for organizations who don't have the budget to assemble and manage an internal Help Desk Call Center but who require quick communication with an effective Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or enhancing your current one, identifying or customizing Help Desk Call Center software to handle the special requirements of your business, or adding occasional phone support personnel to reinforce your in-house Call Center team to deal with demanding events such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of seasoned information technology professionals offers your computer users in Hialeah or anywhere in the state of Florida rapid access to a dependable support resource with extensive experience providing phone help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a significant contributor to business performance, and Progent's aim is to solve instead of simply record IT problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth consulting support and education in key business application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Excel. To read more information on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Group.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Hialeah, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so your network maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause downtime, automated monitoring can avoid disruptive and costly network crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or environments that support a variety of OS platforms.
How Your Hialeah Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Mac OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Hialeah or anywhere in the state of Florida, Progent's online computer support specialists are ready to deliver expert and economical system help the moment your organization requires it. More than 15 years of offering remote repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve IT problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Hialeah company relies on a regular independent consultant or maintains a full time IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to handle sudden network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Hialeah
Progent's online IT consulting services enable your Hialeah company to experience the benefits of on-call, world-class network support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your on-site support resources
    For most organizations in Hialeah or anywhere in Florida, nearby network service resources, whether represented by freelance consultants or an in-house IT staff, can resolve typical network problems. On the other hand, IT crises sometimes spring up when local support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your local service personnel. In these cases, Progent's on-call support experts provide a convenient, fast, and economical way to supplement your local help and to transfer useful knowledge to improve your capability to resolve future problems locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller businesses often depend on individual freelance service providers. While independent service people have smaller overhead than big consulting companies and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for help during an emergency. As your network grows, network unavailability and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup support experts to insure your network stays available.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses often begin with an IT architecture implemented on a modest budget. Without a strong infrastructure, slap-dash repairs often get piled onto a weak foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. Such badly built systems require proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a system architecture able to deliver the stable foundation to meet current business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies need guidance and technical training to negotiate an increasingly complex array of product options capable of promoting business success and enhancing productivity. Businesses do not need a network engineer who is attempting to sell a certain vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of IT background, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of network service, executing a wide variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to every client. The discipline of documenting and archiving service records allows more effective service and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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