For small companies and new businesses in Hialeah or anywhere in the state of Florida, Progent's phone-based computer support specialists can deliver professional and economical system help the instant your organization requires it. Long experience offering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost time that comes with on-site support calls.
Even if your Hialeah company has a regular independent consultant or employs an in-house organization that know how to handle typical computer problems, Progent’s Microsoft and Cisco certified consultants offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system crises or especially tough integration projects.
Features of Progent's Online Network Services for Hialeah
Progent's online support, Internet-based repair, system security expertise, and system administration services offer small businesses in Hialeah or anywhere in the state of Florida the greatest leverage for your support investment. Whether you need occasional phone support and remote network repair or full-time Help Desk Call Center services and system management, Progent's experts can provide your company world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
Immediate Phone Contact with Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to small companies in Hialeah and is also ideal for networks in geographic areas of Florida that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, service information, and continuing training.
Per Minute Rates to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone service and requires no ongoing subscription fee. This keeps you from paying big bills for quick repairs.
Access to Cisco Network Infrastructure Professionals
As a Registered Partner for Cisco, Progent can provide access to on-staff professionals who have expertise in designing, implementing, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
Application Specialists Team
Progent's basic support services include system integration, MS Exchange Server expertise, system security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support in specific application areas. Help available from the Application Experts staff includes:
By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough information technology solutions that meet the unique needs of your company.
Sophisticated Remote Connectivity Software
Protected online connectivity permits Progent's service professionals to see precisely what your users see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive personal service call. State-of-the-art remote access software and experienced technicians combine to allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online support and remote system tracking.
Support for Mainstream VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
24-hour Support for High Network Availability
For small offices with mission-critical applications, Progent can provide 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this offering can help produce high system availability.
Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious small organizations whose clients need immediate access to a Help Desk service with expert phone support and complete escalation ability.
Benefits of Progent's IT Support for Small Offices in Hialeah
Progent's online network troubleshooting services allow your City# small company to have the advantages of immediate, expert network support without the cost of maintaining a full-time IT staff. Your information system will acquire added business value by becoming increasingly reliable, productive, and protected. Benefits to your business include:
Convenient virtual extension of your local IT resources
With most small businesses in Hialeah or anywhere in Florida, nearby network support resources, whether made up of independent consultants or a full-time maintenance staff, can handle typical network problems. However, IT crises might spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these instances, Progent's on-call support specialists give you a convenient, fast, and economical way to supplement your local help and to convey valuable knowledge to improve your capability to resolve future issues in-house.
Reduced Reliance on Freelance Consultants
For IT maintenance, small companies often rely on independent freelance service providers. Although independent consultants carry smaller internal costs than larger service companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of backup help may require your business to wait for assistance during an emergency. As your network grows, network unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your network stays available.
Create a Solid Basis for Seamless Expansion
Small companies often begin with an IT system implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, stability and scalability problems can hinder the success of the organization. Such badly designed systems need proper assessment, intelligent strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle vital business requirements and ease downstream expansion.
Work with Solution Providers Rather Than Technology Vendors
Small offices need advice and technical education to navigate through an increasingly complex array of technology alternatives available for promoting business growth and improving productivity. These companies hardly need a network engineer who is motivated to resell a certain vendor's products. Network support and product selling can result in a situation where the recommended
solution is built around a profitable product instead of the genuine needs of a small business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of technical background, fine tuned support tools, and familiarity with corporate IT enable small offices to escape the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the front lines of network service, executing a broad variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for using technical knowledge to fix actual network problems quickly.
Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow less critical problems to fester.
Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to every customer. The discipline of documenting and organizing support records allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and efficient.
Automated Network Monitoring with Microsoft MOM
Progent is one of the only support companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. This package allows your network support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has few competitors. Mid-size businesses who work with trusted independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Microsoft Great Plains Development Companies Design
Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create specialized line-of-business applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Great Plains reporting services can show you how to design reports that allow you to track your business more thoroughly, transforming uncooked data into valuable insights into your business.
Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing corporate security solutions for information systems with many sites, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company design and deploy a configuration of Microsoft ISA Server 2004 that meets your IT protection requirements without limiting your network.
Progent's Microsoft-certified consultants can provide network support and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2003. Progent’s support professionals can show you how to design, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Windows 2000 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, SharePoint Server, SharePoint Services, Microsoft Virtual Server 2005, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
Progent's Microsoft-certified consultants have over a decade of experience delivering e-mail, digital messaging, and e-mail-telephony combination solutions for small companies and large corporations. Progent provides affordable Microsoft Exchange Serve consulting to enhance email and virus protection, design high availability email systems, and facilitate off-site and wireless email access. Progent’s Exchange support services can help you in planning and implementing a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 5.5 to Microsoft Exchange Server 2003. Progent also provides XP and Vista desktop Microsoft Mail consulting for Microsoft Exchange and Microsoft Outlook and can show you how to integrate Microsoft Outlook 2003 and Microsoft Outlook XP. For email virus protection and spam blocking, Progent offers expertise with Postini's managed services as well as Trend Micro Scanmail. Progent is an authorized Postini Managed Service Provider. As a Postini reseller, Progent can help small companies take advantage of Postini’s enterprise-class spam filtering technology.
Progent can help you prepare and execute an efficient migration to Microsoft Dynamics GP so that you preserve your information, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize productivity disruption by creating and executing a sensible migration plan. Progent can also help train new Microsoft Dynamics GP 10.0 users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to create custom line-of-business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.
If you want to update your production web site, create internal webs for purposes such as human resources or worker education, establish a powerful web presence for a new business, or generate line-of-business, data-driven specialized web solutions, Progent can provide skilled and experienced web designers. Progent's consultants can also help you design and maintain a secure, robust server and communications network, including remote and wireless connectivity, to run your web solutions.
Progent provides nationwide urgent technical support and troubleshooting services for businesses who operate UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft technology. Online network consulting provides maximum return for your information technology dollar by protecting user efficiency and limiting the hours billed for network repair services. Advanced remote support tools and skilled technicians and consultants allow Progent to solve most IT problems without wasting time and expense by traveling to your location. In most of situations your IT problems can be remediated by telephone or through a combination of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISSP certified security specialists to assist with the most difficult network problems.
Progent’s Microsoft certified experts provide a range of support services for Microsoft Dynamics Great Plains. Microsoft Dynamics GP is a Microsoft accounting platform and corporate management solution built, like all Microsoft accounting tools, on the expandable and popular foundation of Windows technology. Great Plains 10.0, the most recent edition of Microsoft accounting products in the Microsoft Great Plains Accounting family, provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Great Plains is easy to deploy and integrate, and with its modular approach you can purchase only the capability you currently need, with the ability to expand clients and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP 10.0 Software consulting experts can show you how to deploy, configure and administer Microsoft Dynamics Great Plains 10.0 as well as earlier versions of Great Plains such as Microsoft Dynamics GP 9.0 and Microsoft Great Plains 8.0.
Progent can supply small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you integrate sensible technology to improve business operations so they match more closely with your corporate goals. Your business can develop and install a well conceived information technology plan without incurring the expense of a full-time Chief Technology Officer.
Progent's Cisco-certified network consultants can help you to use Cisco's network management tools alongside a selection of specialized third-party applications to create a comprehensive network management solution to keep your environment operating reliably, conserve expensive resources, guard your data, revive quickly from hardware failure or deliberate assaults, and enable you to expand or repurpose valuable resources intelligently and economically as your business grows.
Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be forced to permit less critical problems to fester.
Progent's Apple OS X and Windows support experts can help you integrate Apple Macintosh and Windows systems into cohesive networks with resource sharing and workgroup support. Allowing productive co-existence among a mix of servers and workstations powered by Mac OS X and Microsoft Windows requires broad knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's qualifications in Windows and Apple service makes it possible to provide expert assistance to companies that rely on these platforms to maintain their strategic advantage.
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds configuring Microsoft ISA Server-based security solutions for IT networks with many sites, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall consultants are available to assist your company in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your information protection needs without adversely limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
