Immediate Remote Troubleshooting for Hialeah Networks
Urgent Remote Consulting for Hialeah SystemsFor organizations located in Hialeah or anywhere in the state of Florida, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. This lowers direct costs because solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in incidental costs by minimizing or eliminating system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical online support firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor repairs somehow end up as big tabs. Progent's penchant for solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of optimized technologies and field-proven processes which ensure the highest level of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to access your company's system without breaching network security.

Progent's advanced customer support database application keeps comprehensive documentation describing the support that Progent's customers have received. Progent's team service personnel have access to the details of services rendered to every Progent customer by any engineer. This history of anomalies and repairs is structured as a conveniently searchable internal knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists can find the best resolutions promptly.

Remote technical services available from Progent to clients in Hialeah and anywhere in the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly from a ransomware attack. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the budget to create an internal Call Center but who need fast access to an efficient Help Desk Call Center with proficient phone assistance plus the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and operates as a seamless reinforcement of your established Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle the toughest technical problems, or be available in overflow circumstances when your regular service providers are swamped.

    Progent's Help Desk Call Center team of experienced network experts offers your workers in Hialeah or anywhere in the state of Florida quick access to an efficient network service group with years of experience providing phone help and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a solid contributor to company success, and Progent's goal is to resolve rather than merely report IT issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Hialeah, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so that your computer support is proactive rather than reactive. By uncovering possible problems before they grow into network outages, automated monitoring can avoid stressful and costly network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a mix of OS platforms.
How Your Hialeah Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Hialeah or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to provide expert and affordable IT help the moment your company needs it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Hialeah company deals with a local freelance support technician or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to handle sudden system crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Organizations in Hialeah
Progent's online IT consulting services enable your Hialeah business to realize the benefits of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your information system will derive greater business worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your local support resources
    With most organizations in Hialeah and throughout Florida, local computer service providers, whether consisting of outside consultants or a full-time maintenance staff, can deal with typical technical issues. However, serious problems sometimes occur when your regular resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online service professionals provide an easy, fast, and economical way to supplement your local resources and to convey valuable knowledge to increase your capability to resolve downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller companies often depend on independent freelance service providers. While independent consultants have less overhead than big consulting organizations and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve help may require your business to wait for assistance during an IT crisis. As your business grows, network unavailability and problems with critical applications are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your network stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Companies often start with an information architecture implemented on a modest budget. Without a proper framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, reliability and expandability issues can hinder the productivity of the business. Such poorly built systems need proper analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure that can provide the stable foundation to meet critical business requirements and ease future growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices need guidance and technical training to negotiate an ever more complex array of product alternatives available for accelerating business success and improving productivity. Businesses do not need a computer consultant who is motivated to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 integration, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to allow less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to every client. The practice of detailing and organizing service activity results in more efficient service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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