Immediate Remote Help for Hialeah Computer Networks
Immediate Remote Technical Support for Hialeah NetworksFor companies located in Hialeah or anywhere in Florida, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's online support engineers offer exceptional value because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network problems quickly. Efficient support reduces direct costs since solutions use up fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing model for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized tools and proven processes which promote the highest degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's online support team to link to your company's computer system without violating network security.

Progent's proven service reporting application includes extensive documentation of the support that Progent's clients have been provided. Progent's team service personnel have access to the details of assistance provided to every client by every consultant. This database of anomalies and solutions is organized as a readily searchable support database that allows Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to find the most efficient resolutions in the least time.

Remote technical services offered by Progent to clients in Hialeah and throughout the state of Florida include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the resources to build and maintain an internal Help Desk but who require fast communication with a reliable Help Desk with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and serves as a transparent addition to your established Helpdesk organization. Progent's Virtual Call Center can operate as a an escalation alternative to handle the toughest computer system problems, or be ready in those instances when your other service providers are too busy.

    Progent's Call Center staff of experienced information technology professionals provides your customers in Hialeah or anywhere in the state of Florida instant assistance from a dependable network service resource with substantial experience offering phone consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a significant contributor to business success, and Progent's target is to solve and not merely document technical issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To read more on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Hialeah, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so that your network support is proactive and automated. By detecting emerging problems before they cause downtime, automated monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or systems powered by a combination of platforms.
How Your Hialeah Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based support with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Hialeah or anywhere in the state of Florida, Progent's phone-based network support specialists can provide effective and cost-effective system help whenever your organization needs it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Hialeah company has a local independent support technician or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to fix unexpected system emergencies or particularly complicated integration projects.

Details of Progent's Remote Computer Services for Hialeah
Progent's phone support, Internet-based repair, network security consulting, and network management services offer companies in Hialeah or anywhere in the state of Florida the greatest leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can deliver your office world class network support while allowing you to avoid the cost and hassle of running a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT background, refined support tools, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the forefront of network support, performing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical capability, but also a support engineer with proven methods for using computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.