Immediate Remote Help for Hialeah Computer Networks
Immediate Remote Consulting for Hialeah NetworksFor organizations in Hialeah or anywhere in Florida, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. This lowers immediate costs because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor repairs manage to end up as major bills. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and field-tested processes which promote the highest degree of efficiency for online help and repair for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's system remotely without compromising corporate security.

Progent's powerful customer support reporting system maintains detailed histories for all service that Progent's customers have received. Progent's team engineers have the benefit of the details of services rendered to every Progent customer by every Progent engineer. This database of anomalies and solutions is stored as an easily accessible proprietary database that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and formal partnerships with key industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online consulting experts can find optimal solutions quickly.

Online services provided by Progent to customers in Hialeah and throughout the state of Florida include:

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Support
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the money or time to support an in-house Help Desk Call Center but who require fast access to a dependable Help Desk Call Center with professional phone support plus the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a seamless addition to your established Call Center organization. Progent's Virtual Call Center can act as a an escalation option to handle complex computer system challenges, or be available in overflow situations when your regular support engineers are swamped.

    Progent's Help Desk staff of veteran information technology professionals gives your clients in Hialeah or anywhere in the state of Florida fast communication with a dependable technical support resource with years of experience providing telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a major driver of business performance, and Progent's aim is to solve rather than merely record technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based professional consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To find out more information concerning Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Network and Server Monitoring Services
    Progent can provide companies in Hialeah, or anywhere in the state of Florida, remote network monitoring support powered by System Center Operations Manager (SCOM), configured by Progent to suit your environment so that your IT support is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, system monitoring can avoid stressful and costly network breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or systems based on a variety of operating systems.
How Your Hialeah Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote support with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Hialeah or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT help whenever your organization needs it. More than a decade of offering remote repair services has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost time associated with in-person support calls.

Even if your Hialeah business has a local independent consultant or maintains a full time organization that know how to handle ordinary network problems, Progentís Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to fix unexpected network emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Hialeah
Progent's online network troubleshooting services enable your Hialeah business to enjoy the benefits of immediate, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Hialeah and throughout Florida, local computer support resources, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of network issues. On the other hand, IT crises can occur when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual service personnel. In these situations, Progent's on-call support specialists give you an easy, quick, and economical solution to augment your regular resources and to transfer valuable knowledge to improve your capability to handle downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations often rely on individual freelance service providers. While freelance consultants carry smaller overhead than big consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the lack of backup help may require your company to wait for help during an emergency. As your company grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to insure your network remains available.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get piled onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the success of the business. These badly designed systems require careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a network architecture able to deliver the solid foundation to handle vital business requirements and ease downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated array of technology options available for promoting business growth and improving productivity. They do not need a network consultant who is attempting to sell a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of technical experience, fine tuned support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Family of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 integration, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by each consultant to every customer. The discipline of documenting and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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