Fast Online Technical Support for Hialeah UNIX, Linux, or Solaris NetworksFor small companies located in Hialeah or anywhere in Florida, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.

Progent's remote support services offer excellent leverage because they are equipped with the practical experience and the advanced tools to solve most information system problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical online service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where fast fixes manage to end up as big bills. Progent's skill at solving technical issues efficiently translates into your business saving money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies which ensure the highest degree of efficiency for remote consulting and repair for small company information networks. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to link to your network without compromising corporate security.

Progent's highly evolved service reporting application maintains comprehensive histories describing all support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of all help provided to each Progent customer by any engineer. This archive of anomalies and fixes is structured as an easily retrievable proprietary knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and formal relationships with key vendors such as Cisco and Microsoft make available additional vast technical support databases and allow quick response from manufacturers' in-house support staff so Progent's remote service specialists can arrive at optimal resolutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote services in Hialeah or anywhere in Florida or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based technical service engineers possess advanced credentials in an extensive array of technologies. This broad range of capability permits Progent's consultants to tackle practically any problem that may take place in a small or midsize company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To support businesses with mixed-platform networks, Progent also provides the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support provided by Progent to clients in Hialeah and throughout the state of Florida include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services address a wide array of information technology such as network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and simplified management, and migration from legacy systems to the latest Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer urgent online assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Hialeah, FloridaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most stubborn problems occurring in network planning, deployment, management, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional value since their deep expertise enables them to solve the most intractable problems rapidly. In many cases, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting organizations make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can receive timely help for serious network problems that are impacting business efficiency but are beyond the comfort zone of your regular IT support group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your environment via sophisticated remote troubleshooting tools in order to perform efficient, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.

  • Certified Microsoft Windows Support
    Microsoft Windows Expertise for Hialeah, FloridaProgent's Microsoft-qualified remote support engineers can deliver network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide array of remote PC desktop consulting and support services such as Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified System Security Consultants for Hialeah, FloridaProgent's accredited CISSP and ISSAP security consultants can provide a variety of system protection services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile communication; protecting your email system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small companies often request. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete critical projects within budget and on time. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Call Center support programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for small companies who lack the budget to support an in-house Help Desk but who want fast access to an effective Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless extension of your current Call Center team. Progent's Virtual Call Center can serve as an escalation resource for the most difficult computer system issues, or be ready in those instances when your regular resources are swamped.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or enhancing your current organization, identifying or enhancing Help Desk software products to meet the particular demands of your corporation, or providing occasional online personnel to supplement your internal Help Desk Call Center team during high-demand events such as software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center team of veteran information technology consultants gives your workers in Hialeah or anywhere in the state of Florida rapid contact with a dependable network service group with years of background offering telephone-based consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a major driver of company efficiency, and Progent's goal is to fix rather than simply annotate technical problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers online professional engineering support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, MS Word, and Office Excel. To learn more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac experts can support the artistic facets of Mac environments by providing phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio or video or putting together an audio/video post production lab.

    Online Network Monitoring Services
    Progent offers companies in Hialeah, or anywhere in the state of Florida, remote computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your IT support is proactive and automated. By detecting potential issues before they grow into crashes, proactive monitoring can head off inconvenient and costly service crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or environments that incorporate a combination of operating systems.

How Your Hialeah Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.

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