Immediate Remote Support for Hialeah UNIX, Linux, or Solaris NetworksFor small companies located in Hialeah or anywhere in the state of Florida, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.

Progent's online support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of information system issues quickly. This lowers immediate expenses because service calls require fewer billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves even more in incidental costs by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online support is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where speedy. minor solutions somehow turn into major tabs. Progent's skill at disposing of technical issues quickly results in your business spending less cash.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies that allow the maximum degree of efficiency for remote technical support and troubleshooting for small company computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to access your environment remotely without compromising network security.

Progent's highly evolved service database application maintains thorough records describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services delivered to each Progent customer by any Progent consultant. This archive of problems and repairs is stored as a readily exploitable internal database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and formal partnerships with key vendors such as Cisco and Microsoft permit access to other vast technical support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find the best solutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's phone support in Hialeah or anywhere in Florida or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's phone-based consulting experts offer advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's consultants to resolve practically any problem likely to crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To support clients with multi-platform environments, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

Online support provided by Progent to clients in Hialeah and throughout the state of Florida include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote consulting services cover a broad range of information technology including system architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from legacy systems to current Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Engineers for Hialeah, FloridaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and certifies an individual's technical skills at the expert level. CCIEs can resolve the most stubborn problems surrounding network planning, deployment, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying program patches. CCIEs offer excellent cost-effectiveness since their broad expertise allows them to solve even the most complex problems rapidly. In many cases, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting providers make CCIEs accessible to help small and medium sized companies. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive urgent assistance for complex network problems that are impacting business efficiency but are beyond the comfort zone of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your network using state-of-the-art on-line support tools to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.

  • Certified Microsoft Windows Experts
    Windows Support for Hialeah, FloridaProgent's Microsoft-qualified remote service experts can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint 2013 design, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full range of remote desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Qualified System Security Specialists for Hialeah, FloridaProgent's qualified CISM and CISSP security consultants can provide a variety of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to clean up quickly following a serious penetration. Security services offered by Progent cover in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small businesses often need. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Call Center programs for small organizations with environments based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small companies who don't have the money or time to assemble and manage an internal Help Desk but who want quick response from an efficient Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless extension of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle the most difficult technical issues, or be ready in those situations when your other support engineers are too busy.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk application software to address the special demands of your company, or providing occasional online staff to work with your existing Help Desk group during high-demand scenarios such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of experienced network consultants offers your customers in Hialeah or anywhere in the state of Florida quick contact with an efficient network service resource with substantial background offering telephone-based support and online diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a solid driver of business success, and Progent's aim is to resolve and not merely track technical issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based professional consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including CRM, Office Project, Word, and Office Excel. To read more information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac consultants can nurture the artistic elements of Mac computing by providing remote consulting services and education in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio/video or building an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Hialeah, or anywhere in the state of Florida, online network and server monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so your network support is proactive rather than reactive. By spotting emerging problems before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows systems, or systems that incorporate a combination of platforms.

How Your Hialeah Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.

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