UNIX and Linux Phone-based Technical Support for Hialeah Small Office Network Systems
For small and midsize companies in Hialeah or anywhere in the state of Florida, Progent provides round-the-clock phone support for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISA and CISSP-certified security engineers to handle advanced security architecture and diagnostic issues.
Progent's online support services offer exceptional leverage because they are equipped with the real-world experience and the advanced tools to resolve most information system issues quickly. Efficient support reduces direct expenses since service calls require fewer billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves even more with incidental costs by minimizing or avoiding network downtime and related costs due to business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical online service companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast solutions somehow turn into big tabs. Progent's penchant for dealing with problems quickly translates into your company conserving cash.
Progent's Online Support Technologies
Through years of experience, Progent has developed a collection of optimized tools and field-tested processes which ensure the highest level of efficiency for online consulting and repair for small and midsize company computer networks. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your company's system without breaching network security.
Progent's sophisticated technical support database system includes detailed documentation of the support that Progent's customers have been provided. Progent's staff engineers have access to the records of services rendered to every customer by any Progent engineer. This archive of anomalies and responses is structured as an easily retrievable support database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and close partnerships with key industry leaders including Cisco Systems and Microsoft permit access to other vast support databases as well as to vendors' in-house engineering staff so Progent's remote consulting engineers are able to arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone support in Hialeah or anywhere in Florida or to learn additional information about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote technical support experts possess credentials in a comprehensive set of technologies. This wide range of IT skills permits Progent's consultants to resolve practically any problem likely to occur in a small or midsize business network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
Phone-based services provided by Progent to customers in Hialeah and throughout the state of Florida include:
UNIX/Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Mac OS X online support services address a broad array of computer technology including system architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent online help analyzing anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and certifies a person's technical skills at the expert level. CCIEs know how to deal with the most difficult issues occurring in network design, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience permits them to find solutions for the most intractable problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few support firms make CCIEs available to help small and medium sized businesses. Progent offers quick phone access to a CCIE so you can get timely help for severe network infrastructure problems that are hurting worker efficiency but are outside the comfort zone of your regular network maintenance group or consultant. Progent's CCIE support experts can communicate with your computer system by means of advanced on-line support tools to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs have expertise in all of Cisco's popular selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network products.
Authorized Windows Experts Progent's Microsoft-qualified online service professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Partner network support firm and can provide your organization the services of support professionals who can show you how to integrate, troubleshoot and manage the entire family of Microsoft Servers including Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Biztalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange Server, Microsoft Application Center, SharePoint Server 2007, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Certified Network Security Specialists Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recover rapidly following a damaging penetration. Security services available from Progent include: thorough network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects that small businesses frequently need. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:
Call Center Services
Progent's Help Desk programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller companies who don't have the resources to support an internal Help Desk but who want fast communication with a reliable Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.
Progent’s Virtual Help Desk is designed for larger companies and operates as a seamless reinforcement of your established Helpdesk resources. Progent's Virtual Call Center can operate as a an escalation resource for the toughest network issues, or be available in overflow situations when your ordinary service providers are overwhelmed.
Progent's Help Desk consulting support can assist you in creating an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk application software to address the particular requirements of your business, or providing temporary online staff to work with your internal Help Desk Call Center team to deal with demanding scenarios such as software migrations, mass updates, or installing new business software.
Progent's Help Desk team of seasoned network consultants offers your clients in Hialeah or anywhere in the state of Florida fast access to a reliable network service group with years of experience providing telephone-based support and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's concentration is to give the Call Center perception as a solid contributor to company success, and Progent's policy is to solve rather than merely annotate network problems.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group can supply remote and in-depth consulting support and training in key business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including Microsoft CRM, Project, MS Word, and Excel. To read more on Progent's consulting, customization, and training services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the creative elements of Mac systems by delivering remote consulting services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or integrating an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Hialeah, or anywhere in the state of Florida, remote network monitoring services based on MS Operations Manage (MOM), customized by Progent to fit your environment so your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they grow into network outages, remote monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or environments that support a combination of operating systems.
How Your Hialeah Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or send email to information@progent.com.
Global Information Assurance Certification was founded in 1999 to certify the skill of information technology security professionals. GIAC's goal is to assure that a certified professional has the knowledge necessary to deliver services in key categories of network, information, and application security. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the U.S. NSA. Progent can provide the support of GIAC certified professionals for all of the network security services addressed under GIAC certification programs such as auditing perimeters, incident response, intrusion detection, and web application security.
Progent's certified professionals provide technical support and IT consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and support expertise for Microsoft Exchange Server 2003 include system design, deployment, project management, onsite and remote technical support, Help Desk outsourcing, expert security evaluation, and full-service network management outsourcing.
For businesses with a combination of Mac and Microsoft Windows computers, Microsoft offers two solutions for running Windows-compatible applications on Apple systems: VirtualPC for Mac and Remote Desktop Connection Client. Progent's Apple-certified Mac consultants can help you set up Virtual PC or Remote Desktop Connection Client for Mac so you can operate Windows applications on Apple Mac workstations.
Progent's CISM-certified security staff can show you how to protect your Apple Mac network through expert services including running security tests, clean up after virus and worm penetrations, setting up firewalls, integrating safe off-site and mobile access, installing monitoring software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan adapted for the specific goals of your corporate network.
For medium-size businesses who need IT consulting services, Progent offers a variety of options including on-site help, remote support, phone-based Help Desk, round-the-clock support with remote system monitoring, temporary staffing, business relocation support, software programming, and professional consultation. For midsize companies in California or other regions covered by Progent's onsite consultants, Progent offers expert in-person help for fixing technical issues quickly and economically.
Les Kent has a 25-year track record of successful network integration, corporate management, sales, and operations. He has shown a talent for creating elegant information technology solutions in his roles as as a system designer, application developer, project manager, implementation consultant, and problem solver for small companies, start-ups, and global enterprises.
Cisco's current connectivity devices and technologies enable a new model of data center design that allows ongoing improvements in server, disk, network framework, and application solutions in a maintainable and cost-effective manner. Progent can help businesses to identify and deploy Cisco's network products to build a solid foundation for your data center and to improve your data center functionality in vital areas including Server and storage utilization, comprehensive security enforcement, server proliferation, regulatory compliance, and disaster recovery.
Stealth intrusion testing is a key component of any overall IT system security plan. Progent’s security experts can run thorough penetration checks without the awareness of your company's internal network support staff. Unannounced penetration checking uncovers whether current security monitoring tools such as intrusion detection alerts and event log monitoring are correctly configured and consistently observed.
Progent's Linux consulting services offer small businesses and software developers support for managing and maintaining Linux computers that run with Microsoft-powered networks. Progent can give your organization access to Linux consultants, support professionals qualified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of expertise offers you an easy single source to help you create and maintain a protected and robust cross-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by combining Windows with leading Linux variations such as RedHat Linux, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
For small and midsize companies in Hialeah or anywhere in the state of Florida, Progent provides round-the-clock phone support for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISA and CISSP-certified security engineers to handle advanced security architecture and diagnostic issues.
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and certifies a person's technical skills at the expert level. CCIEs know how to deal with the most difficult issues occurring in network design, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience permits them to find solutions for the most intractable problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Progent's Microsoft-qualified online service professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server and business application products. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recover rapidly following a damaging penetration. Security services available from Progent include: thorough network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
