Urgent Remote Technical Support for Hialeah UNIX, Linux, or Solaris SystemsFor small companies in Hialeah or anywhere in Florida, Progent offers help for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery planning.

Progent's remote technical support services offer excellent value because they have the practical background and the advanced tools to solve most network issues rapidly. Efficient support reduces direct costs since service calls accumulate a smaller number of billable minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you receive. In contrast to many online support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where fast fixes somehow turn into major tabs. Progent's skill at dealing with problems quickly translates into your business conserving money.

Progent's Online Technical Support Tools
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which ensure the highest level of efficiency for remote help and repair for small and midsize business information networks. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to access your system remotely without breaching corporate security.

Progent's powerful technical support database system stores comprehensive histories describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help rendered to each customer by any Progent engineer. This archive of problems and repairs is organized as an easily searchable proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to come up with optimal solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Hialeah or anywhere in Florida or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's phone-based technical support professionals possess credentials in a comprehensive array of products and technologies. This wide range of IT skills permits Progent's consultants to resolve almost any emergency likely to occur in a small business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To support clients with multi-OS networks, Progent also offers access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support Offered by Progent to small businesses in Hialeah and throughout the state of Florida include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a broad range of computer technology such as network architecture, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems within UNIX/Linux networks based on popular versions of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Hialeah, FloridaThe Cisco CCIE certification is the premier recognition for network engineers, and validates a consultant's network technology knowledge at the master level. CCIEs can resolve even the most intractable challenges surrounding network planning, integration, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs are an excellent cost-effectiveness because their deep expertise allows them to find solutions for even the most difficult problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Few service organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive urgent help for severe network issues that are hurting worker productivity but are not within the comfort zone of your local computer maintenance resources. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of sophisticated remote troubleshooting tools to provide efficient, safe, and economical diagnosis and remediation. Progent's CCIEs can provide consulting for all of Cisco's popular family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Certified Windows Expertise
    MS Windows Support for Hialeah, FloridaProgent's Microsoft-certified remote service experts can deliver network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide array of online desktop support and troubleshooting services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Certified System Security Consultants for Hialeah, FloridaProgent's certified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recover rapidly following a damaging penetration. Security services available from Progent cover thorough security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile access; securing your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies often request. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Call Center service options for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small businesses who don't have the budget to build and maintain an in-house Call Center but who require quick access to an efficient Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent supplement to your current Call Center team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the toughest technical issues, or be available in those circumstances when your ordinary resources are swamped.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk or revamping your current organization, identifying or customizing Help Desk Call Center software to handle the particular requirements of your business, or providing occasional online personnel to supplement your in-house Help Desk resources to handle demanding scenarios such as software migrations, mass updates, or rolling out new business software.

    Progent's Call Center staff of veteran network consultants provides your computer users in Hialeah or anywhere in the state of Florida instant contact with a dependable network service group with substantial experience providing telephone-based consulting and remote diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a crucial driver of company efficiency, and Progent's target is to solve rather than merely annotate network problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, MS Office Word, and MS Office Excel. To read more concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac professionals can nurture the imaginative facets of Apple Mac computing by delivering remote consulting services and education in imaging, audio, and video. Progent's consultants can provide expertise in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or integrating an audio/video post production studio.

    Remote Network Monitoring Services
    Progent can provide companies in Hialeah, or anywhere in the state of Florida, remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By uncovering possible trouble spots before they grow into full-scale emergencies, remote monitoring can head off disruptive and expensive service crises. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments based on a mix of operating systems.

How Your Hialeah Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

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