Fast Phone Help for Hialeah UNIX, Linux, or Solaris SystemsFor small companies in Hialeah or anywhere in the state of Florida, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most network problems rapidly. This lowers immediate costs since service calls require a smaller number of billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company benefits additionally with incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at dealing with technical issues efficiently translates into your company saving money.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for remote help and repair for small and midsize company IT systems. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to communicate with your company's network remotely without compromising network security.

Progent's advanced customer support reporting application includes thorough documentation of the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of support delivered to every customer by every consultant. This archive of problems and repairs is stored as a conveniently exploitable support database that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote service specialists can determine the most efficient resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Technical Help from Progent
To access Progent's phone services in Hialeah or anywhere in Florida or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's online technical service engineers offer certified skills in a comprehensive array of technologies. This breadth of capability permits Progent's consultants to handle virtually any emergency that may crop up in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support clients with mixed-platform networks, Progent also offers the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Phone-based technical services available from Progent to customers in Hialeah and anywhere in the state of Florida include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services cover a wide spectrum of information technology such as network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and migration from legacy systems to the latest Windows or Linux-based environments. Progent's group-based methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing problems affecting UNIX/Linux systems powered by leading versions of UNIX such as:

    Important Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Consultants for Hialeah, FloridaThe Cisco CCIE credential is the premier recognition for network infrastructure professionals, and validates an individual's technical skills at the expert level. CCIEs know how to resolve even the most intractable issues surrounding network design, integration, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to solve even the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Few consulting firms make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can receive urgent assistance for severe network infrastructure issues that are lowering worker efficiency but are outside the experience of your ordinary IT maintenance providers. Progent's CCIE support experts can communicate with your network by means of the latest on-line support technology to perform fast, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Support
    MS Windows Support for Hialeah, FloridaProgent's Microsoft-certified remote support engineers can deliver network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint 2013 design, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also offers a broad array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Certified System Security Specialists for Hialeah, FloridaProgent's qualified CISSP and ISSAP network security consultants offer a range of system protection services to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recover rapidly following a damaging penetration. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies often request. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small organizations who lack the budget to create an internal Call Center but who need quick response from a dependable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent addition to your current Call Center organization. Progent's Virtual Call Center can serve as an escalation alternative for the most difficult network problems, or be available in hectic instances when your ordinary resources are overwhelmed.

    Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or modifying Call Center software products to handle the particular requirements of your corporation, or adding occasional online personnel to reinforce your internal Help Desk Call Center resources to handle unusually busy situations such as software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology experts offers your clients in Hialeah or anywhere in the state of Florida quick contact with a large technical support resource with extensive background delivering telephone-based consulting and remote repair service for networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of business productivity, and Progent's target is to fix and not just document technical issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based advanced consulting expertise and training in specific business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Excel. For more concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the imaginative components of Mac systems by delivering phone-based help services and training in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video production studio.

    Online Network Monitoring Services
    Progent offers companies in Hialeah, or anywhere in the state of Florida, online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your network support is proactive rather than reactive. By spotting emerging issues before they grow into crashes, automated monitoring can minimize stressful and costly network crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or networks that support a combination of OS platforms.

How Your Hialeah Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.

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