Fast Remote Help for Hialeah UNIX or Linux SystemsFor small and midsize businesses in Hialeah or anywhere in the state of Florida, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote technical support engineers offer exceptional value because they have the real-world experience and the advanced technology to resolve the majority of information system issues quickly. This lowers direct expenses because service calls take up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's pricing model for online support is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at handling problems quickly results in your business conserving money.

Progent's Online Technical Support Tools
Over the years, Progent has fine tuned an arsenal of optimized tools and proven processes which allow the highest level of effectiveness for online engineering help and repair for small business information systems. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the staff of Progent's online support team to connect to your network remotely without violating network security.

Progent's powerful technical support reporting application keeps thorough documentation of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support rendered to every customer by any consultant. This database of issues and resolutions is stored as a readily retrievable proprietary knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft permit access to additional vast technical support databases and allow fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists can determine the best solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Hialeah or anywhere in Florida or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote support experts offer advanced credentials in an extensive set of disciplines. This breadth of technical skills permits Progent's engineers to handle virtually any crisis that may occur in a small or midsize company information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with mixed-operating system environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP experts, and ISSAP consultants.

Remote support available from Progent to clients in Hialeah and anywhere in the state of Florida include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide range of computer technology including network architecture, messaging systems, system and process security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest MS Windows or Linux environments. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer urgent online help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Engineers for Hialeah, FloridaThe Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can deal with the most difficult problems associated with network infrastructure planning, installation, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or locating software updates. Cisco CCIEs offer exceptional cost-effectiveness since their deep expertise enables them to solve the most intractable problems rapidly. In typical cases, less qualified service providers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Few support firms make CCIEs accessible to help small and mid-size companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get immediate help for serious network problems that are lowering business efficiency but are outside the scope of your ordinary network maintenance resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system via advanced remote troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer expertise in all of Cisco's popular selection of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.

  • Authorized MS Windows Experts
    Microsoft Windows Experts for Hialeah, FloridaProgent's Microsoft-certified online support engineers can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server design, Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified Network Security Specialists
    CISSP Certified System Security Consultants for Hialeah, FloridaProgent's accredited CISM and CISSP security engineers offer a range of security services that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help your company to recover rapidly following a serious penetration. Security services available from Progent include: thorough network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
  • Call Center Services
    Progent's Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for small organizations who lack the money or time to assemble and manage an in-house Call Center but who want quick access to a reliable Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and serves as a seamless extension of your current Help Desk organization. Progent's Virtual Help Desk can act as an escalation resource for the toughest technical challenges, or be available in overflow circumstances when your other support engineers are too busy.

    Progent's Help Desk consulting services can guide you in building an effective new Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center software products to meet the special demands of your business, or adding occasional phone support staff to supplement your existing Call Center group to deal with demanding situations like software transitions, mass upgrades, or rolling out new applications.

    Progent's Call Center team of veteran information technology experts provides your customers in Hialeah or anywhere in the state of Florida instant contact with a large network service resource with extensive experience delivering phone help and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's aim is to solve and not simply track technical issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Word, and Microsoft Excel. To read more information about Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Mac professionals can support the imaginative elements of Macintosh computing by providing phone-based consulting services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio/video or setting up an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent offers companies in Hialeah, or anywhere in the state of Florida, online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your network support is proactive and automated. By spotting potential trouble spots before they evolve into downtime, remote monitoring can head off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a variety of OS platforms.

How Your Hialeah Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.

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