Immediate Online Support for Hialeah Computer Systems
Urgent Phone Support for Hialeah SystemsFor businesses in Hialeah or anywhere in Florida, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they possess the practical experience and have access to the advanced tools required to resolve most information system problems quickly. This reduces direct expenses since service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is especially important in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical online support firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with scenarios where fast solutions manage to end up as major tabs. Progent's skill at solving problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-proven processes which allow the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to connect to your company's computer system without compromising corporate security.

Progent's advanced technical support reporting system maintains extensive records for all service that Progent's customers have received. Progent's authorized service personnel have access to the history of all help delivered to every client by every consultant. This history of anomalies and repairs is stored as a quickly retrievable internal database that enables Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and formal partnerships with major industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit quick access to manufacturers' internal support staff with the result that Progent's online consulting experts can arrive at the best resolutions quickly.

Online support offered by Progent to clients in Hialeah and throughout the state of Florida include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the budget to build and maintain an internal Help Desk Call Center but who need quick access to an efficient Help Desk with professional telephone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent reinforcement of your current Call Center team. Progent's Virtual Help Desk can serve as a an escalation alternative for the most difficult network problems, or be available in hectic instances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center team of experienced network experts provides your computer users in Hialeah or anywhere in the state of Florida fast assistance from a large technical support resource with years of background offering phone support and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a crucial driver of business performance, and Progent's policy is to resolve and not simply document network problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Office Excel. To find out additional information on Progent's expertise, customization, and training services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your computer maintenance is proactive and automated. By exposing looming issues before they cause full-scale emergencies, automated monitoring can head off stressful and expensive information system failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or systems powered by multiple operating systems.
How Your Hialeah Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Hialeah or anywhere in the state of Florida, Progent's online computer support specialists are ready to deliver professional and cost-effective IT help the instant your company needs it. More than a decade of providing remote technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Hialeah company has a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix sudden system emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Businesses in Hialeah
Progent's remote support services enable your Hialeah business to experience the benefits of on-call, expert IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic value by being more available, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    With most businesses in Hialeah or anywhere in Florida, local network service resources, whether made up of independent consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support personnel. In these situations, Progent's on-call support experts offer a convenient, quick, and budget-friendly way to supplement your regular help and to transfer useful information to increase your ability to handle future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller offices often rely on individual freelance consultants. While freelance service people have smaller internal costs than big consulting organizations and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your business grows, network downtime and problems with vital applications are more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often start with an IT architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can impede the success of the business. These badly built environments require proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet vital business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations require guidance and technical education to negotiate an ever more complicated maze of technology options capable of accelerating business growth and enhancing efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Full Range of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you pay only for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of detailing and organizing service activity allows more efficient support and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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