Fast and Affordable Remote Support for Hialeah Networks
Immediate Remote Help for Hialeah SystemsFor companies in Hialeah or anywhere in Florida, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of network problems rapidly. This lowers direct costs because service calls require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with indirect costs by reducing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you receive. Unlike typical online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where fast solutions manage to end up as substantial invoices. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-tested methodologies that ensure the maximum level of effectiveness for online help and repair for computer systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to connect to your computer system remotely without violating network security.

Progent's powerful customer support database system includes extensive documentation for all service that Progent's clients have received. Progent's team consultants have the benefit of the records of services provided to each Progent client by every consultant. This archive of issues and repairs is stored as a quickly searchable internal database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and close partnerships with major industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to find the best resolutions quickly.

Online technical support services provided by Progent to customers in Hialeah and throughout the state of Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the resources to support an in-house Help Desk Call Center but who want quick access to a reliable Help Desk with proficient phone assistance as well as the ability to escalate complex problems to advanced consultants.

    Progent’s Virtual Help Desk is designed for larger companies and serves as a transparent reinforcement of your established Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation option to handle the toughest network issues, or be ready in overflow instances when your ordinary resources are swamped.

    Progent's Help Desk Call Center team of experienced information technology experts gives your computer users in Hialeah or anywhere in the state of Florida rapid contact with an effective technical support group with extensive experience delivering telephone-based support and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of company efficiency, and Progent's intent is to resolve and not simply track technical problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply online and in-depth consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To find out more information concerning Progent's consulting, programming, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Hialeah, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they evolve into crashes, system monitoring can head off stressful and expensive service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Windows environments, or environments that incorporate a mix of platforms.
How Your Hialeah Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote assistance with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Hialeah or anywhere in the state of Florida, Progent's online network support specialists can deliver effective and economical IT support the instant your organization has to have it. Long experience offering online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Hialeah organization deals with a regular freelance support technician or maintains an in-house organization that can deal with typical network problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Organizations in Hialeah
Progent's online IT consulting services enable your Hialeah business to realize the benefits of immediate, expert IT support without the expense of managing an in-house IT staff. Your network will acquire added strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most companies in Hialeah or anywhere in Florida, local network service providers, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of technical issues. However, serious problems might spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these situations, Progent's on-call service specialists offer an easy, fast, and economical way to supplement your local help and to convey valuable knowledge to improve your ability to handle downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller offices often depend on individual freelance consultants. Although freelance consultants have less overhead than big support organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your company to go without assistance during an IT crisis. As your company grows, system downtime and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup support experts to make sure your network remains available.

  • Build a Solid Foundation for Smooth Growth
    Businesses often begin with an information architecture implemented on a modest budget. Without a strong framework, slap-dash fixes can get piled on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the business. These badly designed environments need careful analysis, smart strategic planning, and wide IT expertise to evolve to a system architecture that can offer the stable foundation to meet critical business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller offices require advice and technical training to negotiate an ever more complicated array of product alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. Network support and product selling can result in a situation where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of technical background, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Line of Server Platforms
    Progent offers in-depth expertise for Microsoft’s leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 integration, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be tempted to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every client. The discipline of documenting and organizing service activity allows more efficient support and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.













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