Fast and Affordable Online Technical Support for Hialeah Computer Systems
Fast Online Support for Hialeah NetworksFor organizations located in Hialeah or anywhere in the state of Florida, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle advanced security design and diagnostic issues.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network issues rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network outages and related costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online consulting expertise is especially important for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick repairs somehow turn into large invoices. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and field-tested processes which promote the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to connect to your company's computer system remotely without breaching system security.

Progent's advanced customer support database system keeps detailed records describing the support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of support rendered to every client by every Progent engineer. This history of issues and resolutions is structured as a readily searchable internal knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's extensive list of certifications and close partnerships with important technology companies such as Cisco and Microsoft open up additional vast technical support databases and permit quick response from manufacturers' internal support staff so Progent's remote consulting specialists can find the best resolutions promptly.

Online support services offered by Progent to clients in Hialeah and throughout the state of Florida include:

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk programs for companies with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the resources to assemble and manage an in-house Call Center but who need quick communication with a dependable Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the toughest technical problems, or be available in hectic instances when your ordinary resources are swamped.

    Progent's Help Desk staff of seasoned information technology consultants offers your clients in Hialeah or anywhere in the state of Florida rapid communication with a large network service resource with years of experience providing phone consulting and remote troubleshooting for computer environments powered by Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a major contributor to business productivity, and Progent's aim is to solve rather than merely record IT issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team provides remote advanced consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, MS Office Word, and Microsoft Office Excel. To find out more on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like IPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS managed backup and recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Hialeah, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so your computer support is proactive rather than reactive. By uncovering potential problems before they grow into network outages, system monitoring can head off disruptive and costly service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft environments, or networks that incorporate multiple platforms.
How Your Hialeah Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online expertise with Windows, Mac OS X, or Linux environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Hialeah or throughout the state of Florida, Progent's phone-based network support specialists are ready to provide effective and affordable system help whenever your business requires it. More than a decade of offering remote repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Hialeah company relies on a regular independent support technician or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to deal with sudden system crises or particularly tough integration projects.

Features of Progent's Remote Computer Services for Hialeah
Progent's phone help, remote repair, network security consulting, and system management services give offices in Hialeah or anywhere in the state of Florida the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the front lines of network support, executing a broad range of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.















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