Even if your Hialeah office has a local independent consultant or maintains an in-house organization that know how to deal with typical network problems, Progent’s Microsoft and Cisco certified engineers provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or especially complicated integration problems.

Details of Progent's Online Network Support for Hialeah
Progent's phone support, remote repair, system security expertise, and network administration services give small businesses in Hialeah or throughout the state of Florida unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your company world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

• Immediate Telephone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to small companies in Hialeah and is also ideal for customers in geographic areas of Florida that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a wide array of Microsoft support tools, service information, and on-going training.

• By the Minute Billing to Minimize Expenses
  Progent offers online help on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for online support and requires no ongoing subscription fee. This protects you from paying big bills for routine repairs.

• Access to Cisco Certified Network Design Professionals
  As a Registered Partner for Cisco Systems, Progent can provide the services of on-staff specialists with experience in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and secure infrastructure for local and remote networking.

• Application Experts Team
  Progent's core consulting offerings include system integration, MS Exchange Server consulting, corporate security design, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting support in critical application areas. Help offered by the Application Experts Team covers:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Dynamics Customer Relationship Management Consulting
  • MS Project Training
  • Microsoft Excel Consulting
  • Microsoft Word Support
  • Crystal Reports, MS Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Support
  • Mac Help
  By providing a convenient one-stop source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that address the special requirements of your business.

• State of the Art Online Access Software
  Secure online connectivity permits Progent's service professionals to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise require a costly onsite visit. Cutting-edge remote access software and experienced technicians together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online support and remote system tracking.

• Support for Mainstream VPN Products
  Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.

• 24x7 Support for Maximum System Uptime
  For small offices with line-of-business applications, Progent offers 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this offering can help produce high network availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center services are designed especially for budget-conscious small businesses whose workers require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.

Benefits of Progent's Network Help for Small Businesses in Hialeah
Progent's remote network troubleshooting services allow your City# small business to enjoy the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming more available, productive, and secure. Benefits to your business include:

• Convenient remote expansion of your on-site IT resources
  For most small offices in Hialeah or anywhere in Florida, nearby network support providers, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of network problems. However, IT crises might occur when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support people. In these cases, Progent's online service specialists offer an easy, fast, and affordable solution to augment your local help and to convey useful information to improve your capability to resolve future problems locally.

• Reduced Dependence on Individual Service Providers
  For network support, small offices commonly rely on individual freelance consultants. While independent service people have less overhead than larger support firms and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the absence of backup personnel may force your company to go without help during an emergency. As your small business expands, network unavailability and problems with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your network is always up and running.

• Build a Solid Foundation for Seamless Growth
  New businesses often begin with an information architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid repairs can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can impede the productivity of the business. Such poorly built environments require careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to provide the solid foundation to meet critical business requirements and facilitate downstream expansion.

• Work with Solution Providers Rather Than Product Resellers
  Small organizations need guidance and technical education to navigate through an ever more complicated maze of technology options available for accelerating business growth and enhancing efficiency. These companies do not need a computer engineer who is trying to resell a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a small business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking enable small businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

• Certified Knowledge of Microsoft's Entire Range of Server Platforms
  Progent can provide in-depth support for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2003 help, Windows Server 2000 migration, Windows NT Server migration, Microsoft Exchange Server 2003 help, Exchange Server 5.5 and Exchange Server 2000 migration, and SQL Server programming.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the forefront of network service, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for quick solutions so you won't be forced to permit minor problems to fester.

• Complete Documentation of IT Services
  Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to each client. The discipline of documenting and archiving support records allows more efficient service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Companies who work with familiar independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and productive.

• 24x7 Server Monitoring with Microsoft MOM
  Progent is one of the few IT service companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. This package causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from painful and costly availability losses.

How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Urgent Support.