Immediate Remote Help for Hialeah Computer Networks
Urgent Remote Support for Hialeah SystemsFor organizations located in Hialeah or anywhere in Florida, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited security engineers to handle advanced security design and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. Efficient support reduces direct costs since service calls use up fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is particularly important for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged only for the services that you receive. In contrast to many online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where fast fixes manage to turn into substantial bills. Progent's penchant for handling problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies that promote the highest degree of efficiency for online technical support and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's remote service group to interface to your company's network remotely without violating corporate security.

Progent's sophisticated service reporting system maintains detailed histories for the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services delivered to every Progent client by every Progent engineer. This database of issues and responses is structured as a quickly searchable support knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to determine the best resolutions quickly.

Remote technical support services offered by Progent to businesses in Hialeah and throughout the state of Florida include:

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for organizations who lack the money or time to create an in-house Call Center but who require quick access to a dependable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk or enhancing your existing one, selecting or modifying Call Center application software to handle the particular demands of your corporation, or adding occasional online staff to reinforce your in-house Call Center resources to handle high-demand events such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of veteran network experts offers your customers in Hialeah or anywhere in the state of Florida rapid contact with a large support resource with extensive experience offering telephone-based consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's goal is to fix and not just record technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based professional consulting support and education in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Hialeah, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your computer maintenance is proactive and automated. By uncovering possible issues before they expand into network outages, system monitoring can head off inconvenient and costly network breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or networks based on a mix of OS platforms.
How Your Hialeah Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Hialeah or anywhere in the state of Florida, Progent's online network support engineers are ready to provide expert and cost-effective system support whenever your business needs it. Long experience providing online tech support has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to solve network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Hialeah office deals with a regular independent support technician or maintains a full time organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with unexpected system emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Hialeah
Progent's online technical help services allow your Hialeah business to have the advantages of immediate, enterprise-level network support without the expense of managing a full-time IT organization. Your network will derive added strategic value by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Hialeah or anywhere in Florida, nearby computer support providers, whether made up of outside consultants or an in-house maintenance staff, can handle the majority of network issues. However, major troubles might occur when your regular resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's online support professionals give you a convenient, quick, and budget-friendly solution to supplement your regular help and to pass on useful information to improve your capability to handle future issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller offices often rely on independent freelance consultants. While freelance service people carry less overhead than big consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your company grows, network downtime and problems with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup support experts to insure your network stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically start with an IT architecture created on a modest budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These poorly built systems need careful assessment, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture able to provide the stable foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations require advice and technical education to negotiate an increasingly complicated array of technology options capable of accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is motivated to sell a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT expertise, refined support software, and familiarity with corporate IT enable companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, in the trenches of network support, executing a wide variety of IT projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by each staff member to each customer. The discipline of documenting and archiving support records results in more effective support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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