Fast Online Troubleshooting for Hialeah Networks
Urgent Online Help for Hialeah SystemsFor businesses in Hialeah or anywhere in Florida, Progent provides online technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent value because they have the real-world background and have access to the sophisticated technology required to solve the majority of network problems rapidly. This lowers direct costs since solutions require fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor fixes somehow turn into substantial bills. Progent's skill at solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and proven processes that ensure the highest degree of effectiveness for online help and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to interface to your computer system without breaching system security.

Progent's powerful customer support reporting system includes comprehensive histories of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of services delivered to every Progent customer by any engineer. This history of problems and responses is stored as a readily searchable support knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft open up other massive technical support databases and allow priority access to vendors' in-house product engineers so Progent's remote consulting experts are able to determine optimal solutions quickly.

Online support services provided by Progent to customers in Hialeah and anywhere in the state of Florida include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the money or time to create an internal Help Desk but who want fast access to a dependable Help Desk Call Center with professional phone assistance plus the expertise to escalate complex problems to advanced consultants.

    Progent’s Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent extension of your current Help Desk resources. Progent's Virtual Call Center can act as a an escalation alternative to resolve the most difficult technical issues, or be available in overflow instances when your regular service providers are overwhelmed.

    Progent's Call Center team of veteran network consultants provides your clients in Hialeah or anywhere in the state of Florida instant contact with a dependable support group with years of experience delivering phone support and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a solid driver of business productivity, and Progent's goal is to solve instead of just report IT problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By uncovering possible problems before they cause full-scale emergencies, remote monitoring can minimize disruptive and expensive information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate a variety of OS platforms.
How Your Hialeah Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Hialeah or anywhere in the state of Florida, Progent's online computer support engineers can deliver expert and affordable system help the instant your business requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Hialeah business has a regular independent consultant or maintains an in-house organization that can deal with common network problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to solve sudden system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Organizations in Hialeah
Progent's remote technical help services enable your Hialeah company to have the benefits of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    For most offices in Hialeah and throughout Florida, local computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can solve typical network problems. On the other hand, serious problems can spring up when local support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service people. In these situations, Progent's on-call support experts provide an easy, quick, and economical way to augment your regular resources and to convey valuable information to improve your ability to handle future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller offices often rely on individual freelance consultants. Although freelance consultants carry less overhead than big support firms and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the absence of backup personnel may force your company to wait for help during an emergency. As your company grows, system downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to insure your IT system remains available.

  • Create a Solid Basis for Smooth Growth
    Companies typically begin with an information system implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These badly built environments need careful assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture that can deliver the solid foundation to meet vital business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices need advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and improving productivity. They do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, at the forefront of IT support, performing a broad variety of IT tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical help, but also a consultant with proven methods for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every client. The practice of detailing and archiving support activity allows more efficient support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.













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