Immediate Remote Help for Hialeah Networks
Urgent Phone Support for Hialeah NetworksFor businesses located in Hialeah or anywhere in Florida, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and have access to the advanced technology necessary to solve most network issues quickly. Efficient support reduces direct expenses since solutions use up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay only for the services that you receive. Unlike many remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes which promote the maximum level of effectiveness for remote technical support and repair for information systems of any size. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to connect to your computer system remotely without compromising corporate security.

Progent's powerful customer support database application keeps detailed documentation of all support that Progent's customers have received. Progent's team engineers have access to the details of services provided to each customer by every Progent consultant. This archive of problems and solutions is structured as a quickly searchable support database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's online consulting specialists are able to determine optimal resolutions promptly.

Remote technical services provided by Progent to businesses in Hialeah and anywhere in the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's top enterprises. The ProSight line of network management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the resources to assemble and manage an internal Help Desk but who need quick response from an effective Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate complex tasks to advanced engineers.

    Progent’s Virtual Help Desk is intended for bigger businesses and operates as a transparent supplement to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for complex technical problems, or be available in hectic situations when your ordinary resources are overwhelmed.

    Progent's Call Center staff of experienced network consultants gives your customers in Hialeah or anywhere in the state of Florida fast contact with an effective technical support resource with extensive experience offering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center recognition as a significant enabler of business performance, and Progent's target is to fix rather than just track technical issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Hialeah, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By detecting looming problems before they evolve into downtime, system monitoring can minimize inconvenient and expensive network failures. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks based on multiple OS platforms.
How Your Hialeah Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Hialeah or anywhere in the state of Florida, Progent's phone-based computer support specialists can provide effective and economical system help the instant your organization needs it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Hialeah office deals with a regular independent consultant or maintains a full time IT staff that can deal with the majority of network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to resolve unexpected network crises or particularly tough integration projects.

Details of Progent's Online Network Support for Hialeah
Progent's phone help, remote repair, network security expertise, and system administration services give companies in Hialeah or anywhere in the state of Florida the greatest leverage for your support budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, in the trenches of IT service, performing a broad variety of technical tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT help, but also a support engineer with field-tested methods for using technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each staff member to each client. The discipline of detailing and archiving service records allows more effective support and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.













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