Fast and Affordable Remote Troubleshooting for Hialeah Networks
Fast Remote Support for Hialeah NetworksFor organizations in Hialeah or anywhere in Florida, Progent provides online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts provide excellent value because they possess the real-world experience and are equipped with the advanced technology required to resolve most network problems quickly. Efficient support lowers immediate costs because solutions use up minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to many online service organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor fixes manage to turn into large invoices. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-tested processes which promote the maximum degree of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to interface to your company's environment without violating corporate security.

Progent's powerful technical support reporting application includes detailed histories describing all support that Progent's customers have been provided. Progent's team service personnel have access to the records of support rendered to each Progent customer by any consultant. This history of trouble tickets and resolutions is structured as a quickly retrievable internal knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online consulting experts are able to determine optimal resolutions promptly.

Online services available from Progent to clients in Hialeah and anywhere in the state of Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight line of outsourced network management services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the resources to create an internal Help Desk Call Center but who need quick access to an effective Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging problems to high-level consultants.

    Progent’s Virtual Help Desk is designed for larger businesses and serves as a seamless addition to your established Call Center staff. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest technical problems, or be available in hectic circumstances when your regular support engineers are too busy.

    Progent's Help Desk staff of seasoned information technology professionals gives your clients in Hialeah or anywhere in the state of Florida quick access to a dependable support group with substantial experience providing telephone-based help and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a key contributor to business performance, and Progent's aim is to fix rather than just document technical issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based professional engineering expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, MS Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into full-scale emergencies, automated monitoring can minimize disruptive and costly information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of operating systems.
How Your Hialeah Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Hialeah or anywhere in the state of Florida, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system help the moment your company requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to repair IT problems quickly while avoiding the expense and lost time associated with on-site support visits.

Even if your Hialeah organization deals with a local freelance consultant or employs an in-house IT staff that can deal with typical network problems, Progent’s Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to address sudden network crises or particularly tough integration problems.

Features of Progent's Remote Computer Support for Hialeah
Progent's phone help, remote repair, network security expertise, and system management services give businesses in Hialeah or anywhere in the state of Florida unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent can provide in-depth expertise for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 integration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be tempted to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by each staff member to each client. The practice of detailing and archiving service records results in more efficient support and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.













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