Immediate Online Help for Hialeah Networks
Immediate Remote Help for Hialeah NetworksFor organizations in Hialeah or anywhere in Florida, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. Efficient support lowers direct expenses because solutions use up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and field-proven processes which allow the maximum degree of effectiveness for online consulting and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to link to your company's network remotely without breaching corporate security.

Progent's sophisticated customer support database application keeps extensive records of all service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support provided to every Progent customer by any consultant. This archive of anomalies and repairs is stored as a conveniently exploitable internal database that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up other massive technical support databases and permit fast response from vendors' in-house product engineers so Progent's online service experts can find the most efficient resolutions quickly.

Online services offered by Progent to clients in Hialeah and anywhere in the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who lack the resources to assemble and manage an in-house Call Center but who require fast communication with a dependable Help Desk with professional telephone assistance as well as the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless extension of your existing Helpdesk resources. Progent's Virtual Call Center can act as a an escalation option to handle complex computer system issues, or be ready in those circumstances when your regular service providers are swamped.

    Progent's Call Center team of experienced network professionals provides your customers in Hialeah or anywhere in the state of Florida fast communication with a reliable support group with substantial experience delivering phone help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant contributor to company success, and Progent's target is to fix and not simply annotate technical problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so your computer support is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, remote monitoring can head off disruptive and expensive network failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a variety of operating systems.
How Your Hialeah Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Hialeah or throughout the state of Florida, Progent's phone-based computer support engineers can deliver professional and affordable system support the moment your organization has to have it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to fix IT problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Hialeah company works with a regular freelance support technician or maintains a full time organization that can handle ordinary network issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to fix sudden system emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Organizations in Hialeah
Progent's online network troubleshooting services enable your Hialeah business to experience the advantages of on-call, world-class network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    With most organizations in Hialeah or anywhere in Florida, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can deal with typical network issues. On the other hand, serious problems sometimes spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these situations, Progent's online support experts provide a convenient, fast, and affordable way to supplement your regular help and to transfer valuable information to improve your ability to resolve future problems locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations commonly rely on individual freelance consultants. Although independent service people have less internal costs than big service companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of reserve help may force your business to go without help during an emergency. As your business grows, network unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve support expertise to insure your IT system stays available.

  • Build a Solid Foundation for Smooth Growth
    Organizations often begin with an IT system created on a modest budget. Without a proper infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. These badly built environments require careful assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture that can offer the solid foundation to handle critical business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices need advice and technical training to navigate through an increasingly complicated array of technology alternatives capable of accelerating business growth and improving productivity. They hardly need a network engineer who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, refined support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the front lines of IT service, executing a broad variety of technical tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert technical skills, but also a consultant with field-tested approaches for using technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Companies who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.