Expert Remote Support for High Point, North Carolina Computer Networks from Microsoft Certified Consultants
Small businesses have traditionally been overlooked by major network service firms. Some small companies allow themselves to grow overly dependent on individual engineers or small consulting organizations who don't have the bandwidth or comprehensive skill sets to react quickly or efficiently to technical crises. Still other small businesses resort to mass-market support firms that employ personnel able to offer by-the-numbers fixes for common problems but who are missing the experience and versatility to handle the diversity of environments and absence of standardization that characterizes small business IT systems.

Progent's time-tested methodology for providing low-cost and successful network support to small companies has made Progent one of the most respected Microsoft network consulting firms in the country. Progent has provided online help to companies in every state in the country and offers onsite help in almost all zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives like software programming, disaster recovery planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified experts to assist your business to plan and execute your cloud computing strategy.

Main Technical Areas Supported by Progent for High Point, North Carolina Office Networks
A Microsoft Certified Gold Partner computer support firm that maintains a large team of Cisco certified CCIE networking consultants and Apple certified engineers, Progent offers emergency troubleshooting and low-cost remote consulting to High Point, NC companies for a broad array of computer technologies including:

Support Delivery Alternatives Available for High Point, North Carolina Businesses
Progent has a selection of alternatives for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering network support services is based on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Service Mechanism ensures rapid response, comprehensive service records, consistent follow-up, and strict cost monitoring across a range of IT support delivery modes that include remote repairs, onsite support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software problems without the cost or delay of in-person support visits. The background of Progent's IT engineers allows them to resolve the majority of network problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out more details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: onsite service professionals when you need them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers. The wait time for on-site service visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses who require fast and dependable access to a professional Contact Center with efficient telephone support, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Because smaller businesses typically are constrained by tight IT budgets and can provide scant management attention for dealing with network support, Progent's Help Desk Services can be the most efficient way to make sure that small business information systems are always up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies including Microsoft Windows Server expertise, Cisco network design, company-wide network security consulting, high availability it system consulting, virtual server strategies, plus integration, programming and training for small business applications such as accounting, operations, management reporting, sales automation, and productivity software. Progent can help with one-shot projects including site moves and major software migrations, extended projects such as business reporting application programming and support, relational database application programming and administration support, and web development, on-going services including network monitoring and system management, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of reliability, security, and performance than is possible using the class of internal data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same facilities that support the equipment of some of the world's largest information technology organizations, Progent can save you the cost of creating and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and available for full and rapid recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting provides comprehensive hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest level of availability and extensibility but that is also easy for customers to transfer to another support provider or to bring in-house when your situation warrants it. Progent's Virtualized Data Center hosting is founded on mature virtual server technologies that permit businesses with mixed networks to save significantly on the expense of hardware, system maintenance, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Virtualized Data Center Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the software in the customer's hands so that migrating to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online consulting to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

Why Progent Is the Right Alternative for High Point, North Carolina Small Businesses
Progent's size, depth of information technology skill, and familiarity with corporate network consulting allow small and midsize companies to sidestep the pitfalls associated with excessive reliance on small support organizations or independent consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT services, small companies often rely excessively on freelance engineers. Though freelance service engineers carry lower overhead than larger support firms and can afford to bill apparently lower fees, individuals are frequently stretched to far to react rapidly to critical network problems. If an independent consultant is busy with different client, ill, on vacation, or in training, the absence of replacement staff may require your company to wait for assistance in case of an emergency. As your small business grows, network unavailability or difficulties with critical programs get more expensive. The dollars you believed you were conserving on a freelancer can disappear quickly because of lower productivity. Also, when freelance consultants confront new technologies, the lack of a big engineering team to fall back on for help forces them to learn on the job while your company winds up with the costs for their continuing training.

  • Gain Access to Expertise in Complex IT Issues
    The majority of small service organizations or freelance engineers who concentrate on small company network consulting may excel at providing routine fixes but don't have the seasoning to work efficiently with complex IT environments that have mixed operating systems, numerous offices, VoIP implementations, remote workers, interconnected financial and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive team of specialists can be valuable to your business because big-company environments are by nature complicated, support problems require thorough understanding of in many technical areas, and achieving a high degree of stability, availability, and security requires industry-proven best practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Without a solid architecture, a series of improvised repairs often get thrown onto of a marginal foundation. As a company evolves, reliability and expandability issues can hinder the productivity of the business. Such environments require proper assessment, intelligent business planning, and broad-based experience to upgrade to a network environment that can act as the reliable basis to handle critical business requirements and support future expansion.

  • Team with Solution Providers, Not Resellers
    Small businesses need direction and insight to work through an ever more complex array of technology alternatives offered for accelerating growth and improving productivity. Businesses do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This allows Progent to align technical support with the real interests of customers. Combining IT support and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the true needs of a small business.

Get in Touch with Progent
In case your High Point, North Carolina company wants to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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