Fast, Affordable Remote Computer Troubleshooting for High Point, North Carolina Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-quality computer support to customers with small-company budgets. Progent has developed a unique support solution that features a cost-effective, tightly connected virtual office infrastructure, custom online troubleshooting tools, a substantial pool of consultants accredited in a broad range of technical disciplines, a Call Center operational model that promotes responsiveness and guarantees follow-up, a worldwide group of remote support experts, on-site service dispatching for the majority of most zip codes in the United States, and a company culture committed to fixing technical issues in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network service team. This can cut costs and minimize technical risks for major IT initiatives such as software development, business continuity preparedness, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of accredited consultants to help your business to plan and implement a sensible cloud strategy.

Main Products and Technologies Supported by Progent for Business Networks in High Point, North Carolina
Progent provides the services of accredited consultants for all facets of business network technology deployed in small organizations. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for High Point, North Carolina Companies
Progent has a variety of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for delivering network support is based on the Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Model ensures rapid support, comprehensive service records, dependable follow-up, and strict expense control across a range of network support delivery options that include online repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's network consultants allows them to handle most network issues rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional information concerning Progent's remote network support services.

  • On-site Service
    Progent provides on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's online support experts to deliver small companies the best of both worlds: on-premises support technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for in-person service calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and reliable support from a professional Help Desk Call Center with efficient phone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Since small and midsize companies usually have tight information technology budgets and can spare little executive attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that small business computer networks stay up and running. Read more about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, non-stop network engineering, virtualization solutions, plus configuration, customization and training for small business applications such as accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and major system migrations, longer term initiatives such as business reporting application development and support, relational database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network administration, or emergency response like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL to provide small companies with higher levels of reliability, protection, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small companies. Because Progent utilizes the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, protection and performance is constantly tracked, and systems are regularly backed up and available for complete and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's production servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is also simple for clients to transfer to another support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit small businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure support, and IT management while getting world-class availability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can handle the mixed- OS and loosely standardized environments typical of small companies, and keeps control of the licenses in the customer's possession so that moving to a different virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online consulting support to help organizations of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for network information security and reporting.

The breadth and size of Progent's engineering team offer a powerful array of advantages to organizations wishing to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the front lines of IT service, performing a wide variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT help, but also a consultant with field-tested methods for repairing real-world network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no registration charge and requires no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with major invoices for fast solutions. Another advantage of granular invoicing is that clients won't be inclined to permit simple problems to stay unaddressed until they grow into major ones. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The discipline of documenting and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small companies who work with independent service providers or who employ internal IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
In case your High Point, North Carolina company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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