Low-cost Computer Help from Microsoft and Cisco Certified Professionals for Businesses in High Point, NC
By offering professional support when you need it, providing specialized knowledge for key applications, offering high-value services like virtual data center hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent enables you to increase the competitive value of your It system and reduce support expenses. Progent recognizes that information system protection, dependability, and efficiency are as critical to small companies as to large enterprises but that small companies don't have the leverage to invest aggressively in computer technology and internal service groups. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to deliver the network support expertise your company needs when you require it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house network support team. This can save money and minimize technical risks for big IT initiatives like software development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your business to design and execute your cloud computing strategy.

Key Practice Areas Supported by Progent for Companies in High Point, North Carolina
Progent's nationwide group of industry certified consultants offers assistance for virtually all facets of information technology found in companies of any size. Practice areas served by Progent in and around High Point include:

Support Delivery Alternatives Available for High Point, North Carolina Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Service Model ensures fast support, thorough service documentation, consistent follow-up, and strict cost control for an array of IT support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist clients to analyze and repair network issues without the expense or time loss of in-person service visits. The background of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for new customers to address emergency network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support experts to deliver small businesses the ideal combination: onsite service professionals when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who require fast and dependable support from an online Contact Center with efficient telephone support, online repair tools, and enough technical strength for all needed escalation. Because smaller businesses usually have tight information technology funds and can provide scant executive attention for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that small business computer systems are always up and running. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system design, server virtualization solutions, plus configuration, programming and training for small business applications such as financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive software migrations, extended initiatives like management analytics application programming and support, database application development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange and Microsoft SQL in order to provide small businesses with higher degrees of availability, protection, and performance than is possible using the type of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same facilities that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain updated, protection and performance is constantly tracked, and systems and data files are regularly backed up and ready for complete and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to a different service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit companies with multi-vendor environments to save significantly on the costs of capital equipment, system support, and IT management while getting world-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can support the mixed- platform and non- standardized networks common with smaller companies, and retains control of the licenses in the customer's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for High Point, North Carolina Small Businesses
Progent's staff size, depth of technical expertise, and experience with corporate network consulting enable small companies to avoid the problems related to excessive reliance on small service firms or individual consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network support, smaller companies often rely excessively on freelance consultants. Although freelance support providers carry lower overhead than larger support firms and can afford to charge nominally lower rates, freelancers are often unable to respond rapidly to critical network problems. If an independent engineer is busy with different customer, ill, on travelling, or in class, the lack of backup staff may force your company to wait for assistance in case of an emergency. As your company grows, network unavailability or problems with critical applications become more expensive. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lower productivity. Also, when freelance consultants encounter new technologies, the unavailability of a big engineering team to fall back on for help requires them to learn on the job while your company ends up with the bill for their continuing education.

  • Have Access to Experts in Complex Information Technology Issues
    Many smaller service firms or independent consultants specializing in small business IT support may excel at delivering connect-the-dots fixes but don't have the background to work cost-effectively with complicated IT infrastructures with mixed operating systems, multiple locations, VoIP systems, remote workers, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's extensive staff of experts can be valuable to your business because big-company networks are characteristically complex, support problems demand in-depth understanding of in many technical areas, and reaching a high level of stability, reliability, and security requires enterprise-tested leading practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of ad hoc repairs commonly get piled on top of a tenuous structure. As a company evolves, reliability and scalability issues can obstruct the success of the organization. Such networks need proper assessment, intelligent business analysis, and in-depth expertise to upgrade to a network infrastructure that can act as the solid basis to handle critical business needs and ease future growth.

  • Work with Solution Providers, Not Product Resellers
    Small businesses need guidance and education to navigate through an increasingly complex array of IT alternatives offered for accelerating growth and improving efficiency. They do not need a network consultant or support firm that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services only. This permits Progent to align consulting services with the real needs of clients. Mixing IT consulting and product reselling can result in a conflict where the proposed solution is based on a preselected technology rather than being based on the true requirements of a customer.

Get in Touch with Progent
If your High Point, North Carolina business wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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