High Point, NC Online Support from Certified Computer Network Service Consultants
Progent's network help services can deliver your High Point, NC business cost-effective and dependable support from enterprise-class technical engineers. By providing IT support help when you require it, providing specialized knowledge for critical technologies, offering value-added support such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your High Point, North Carolina business an economical solution for maximizing the business value of small-scale business information systems. Whether you run an onsite datacenter, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to create and maintain a reliable and secure information network and to benefit from quick access to the experienced help usually available only to corporations who are able to afford a sizeable in-house IT organization.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the skills of your in-house network support staff. This can save money and help meet schedules for big IT initiatives like software design and development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of accredited consultants to help your company to plan and implement a sensible cloud strategy.

Main Products and Technologies Supported by Progent for High Point, North Carolina Office Networks
A Microsoft Certified Gold Partner consulting firm that maintains a large group of Cisco certified CCIE network infrastructure consultants and Apple accredited engineers, Progent provides urgent assistance and affordable online consulting to High Point, NC companies for a broad array of computer technologies such as:

Service Delivery Alternatives Available for High Point, North Carolina Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing computer support is built on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Support Mechanism ensures fast response, thorough activity records, consistent follow-through, and tight cost control across an array of network service delivery options that include online repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of in-person service visits. The experience of Progent's network engineers makes it possible to handle most IT issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup procedure for new clients to accommodate urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's online network support expertise.

  • On-site Service
    Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: hands-on service professionals when you need them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business software developers. The response time for on-site service calls is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details about why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who need fast and reliable access to a professional Help Desk Call Center with effective telephone assistance, remote repair tools, and enough technical depth for full problem escalation. Since smaller businesses typically are constrained by tight IT budgets and can provide little management bandwidth for handling IT support, Progent's Helpdesk Services could be the most efficient option to make sure that business information networks are always productive. Read more details about Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, high availability it system engineering, server virtualization solutions, plus integration, customization and training for small business software including accounting, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects including office moves and major software migrations, longer term projects such as management reporting software programming and customization, relational database application development and DBA support, and web development, on-going services including server monitoring and system management, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that host the equipment of some of the planet's biggest IT companies, Progent can save you the expense of building and maintaining the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is in addition convenient for clients to migrate to another service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit companies with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and network administration while achieving enterprise-class availability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed service, can handle the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtual host is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

Why Progent Is the Smart Alternative for High Point, North Carolina Small Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with corporate IT consulting allow small and midsize businesses to avoid the pitfalls associated with over reliance on small service organizations or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, smaller businesses sometimes depend excessively on independent consultants. Although freelance service engineers carry lower expenses than more substantial IT service organizations and can afford to bill nominally lower fees, freelancers are often stretched to far to respond quickly to urgent problems. If an independent engineer is busy with different client, ill, on travelling, or in class, the lack of replacement staff may require your company to wait for assistance during a crisis. The more your company grows, system unavailability or difficulties with line-of-business applications become more costly. The dollars you believed you were saving on a freelancer can disappear fast due to lower output. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting team to depend on for assistance requires them to train in place while your company ends up footing the bill for their continuing education.

  • Have Access to Expertise in Complex IT Solutions
    Many smaller service organizations or freelance consultants specializing in small company network support may excel at delivering routine fixes but lack the experience to work efficiently with complex network configurations with a variety of platforms, multiple offices, Voice over IP systems, remote clients, integrated financial and operational software, data-driven web sites, and custom business applications. Progent's experience with worldwide companies and Progent's large staff of specialists can benefit your small business because big-company networks are by nature complicated, integration problems require in-depth knowledge in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and protection requires industry-proven best practices.

  • Create a Solid Basis for Seamless Growth
    Small companies typically start with an IT system implemented on a tight budget. Lacking a solid architecture, a series of improvised fixes commonly get thrown on top of a weak foundation. As a business evolves, stability and scalability problems can obstruct the productivity of the organization. These environments require thorough evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can act as the reliable basis to handle current business requirements and support future expansion.

  • Partner with Solution Providers, Not Resellers
    Small businesses require guidance and education to work through an increasingly complicated maze of technology alternatives offered for accelerating business growth and enhancing productivity. They do not need a network engineer or service organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This permits Progent to align technical services with the real interests of customers. Mixing network consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology instead of being driven by the true needs of a client.

Contact Progent
If your High Point, North Carolina company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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