Affordable Computer Tech Support from Microsoft Certified Professionals for Businesses in High Point, NC
By delivering world-class know-how when you require it, making available specialized knowledge for critical business applications, providing innovative services such as virtual data center hosting, invoicing only for help you receive, and requiring no setup or retainer fees for standard services, Progent enables you to maximize the business value of your It network and reduce support expenses. Progent understands that network protection, dependability, and efficiency are just as critical to small companies as to large enterprises but that small companies don't have the leverage to spend aggressively in information technology and in-house service staffs. Progent's basic competitive advantage is that no network consulting organization can match Progent's capability to deliver the network support expertise your company needs when you require it and at prices you can justify.

For mid-size and large companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house IT service personnel. This can cut costs and minimize technical risks for major IT initiatives such as software development, business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of certified consultants to help your company to design and execute your cloud computing strategy.

Primary Technologies Serviced by Progent for Businesses in High Point, North Carolina
Progent's team of world-class experts offers support for all aspects of information technology deployed by companies of any size. Technologies served by Progent in and around High Point include:

Service Delivery Options Available for High Point, North Carolina Companies
Progent has a selection of options for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering IT support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Support Mechanism promotes fast response, thorough activity documentation, consistent follow-up, and tight cost control for an array of network support delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to accommodate urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support experts to give small companies the optimal solution: in-person service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for on-site service calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more about how to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who need prompt and dependable access to a professional Help Desk Call Center with effective phone assistance, remote repair capability, and sufficient technical strength for all needed escalation. Because smaller companies typically are constrained by tight information technology budgets and can provide little management bandwidth for handling network support tasks, Progent's Helpdesk Services can be the most efficient option to ensure that business information systems are always productive. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, fault tolerant network engineering, virtualization solutions, plus configuration, customization and training for business programs including accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, longer term projects like business reporting application programming and customization, relational database software development and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications like Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is feasible using the class of in-house data center that is realistically affordable for most small and midsize companies. Since Progent uses the same data centers that host the gear of some of the world's largest information technology organizations, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small company's servers in a setting that not only provides the highest level of dependability and extensibility but that is also easy for customers to migrate to another support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit companies with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can handle the mixed- OS and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the client's hands so that migrating to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on system protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for IT data security and incident reporting.

The breadth and size of Progent's engineering team bring a unique set of benefits to clients trying to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, in the trenches of IT service, performing a wide variety of IT tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This means that you get not just world-class technical help, but also a support engineer with field-tested methods for repairing real-world IT problems rapidly. Read more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for quick repairs. Another benefit of granular invoicing is that you are less inclined to permit simple issues to stay unaddressed until they become big problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to every customer. The practice of documenting and organizing support records results in more effective service and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Small businesses who utilize independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your High Point, North Carolina business wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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