Immediate, Low-cost Remote Computer Network Troubleshooting for High Point, North Carolina Small Companies
For more than two decades, Progent has focused on providing enterprise-class IT support to customers who have small-business budgets. Progent has built a unique support system that includes a cost-effective, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large pool of engineers accredited in a wide array of IT disciplines, a Call Center service model that maximizes efficiency and ensures follow-up, a global group of remote support professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical issues in the shortest time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network support staff. This can cut costs and minimize technical risks for big projects like software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to design and execute your cloud strategy.

Core Technologies Serviced by Progent for Businesses in High Point, North Carolina
Progent's team of industry certified support professionals offers help for all aspects of network systems used by businesses of all sizes. Practice areas served by Progent in and around High Point include:

Service Delivery Options for High Point, North Carolina Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Call Center operational structure familiar to larger IT groups. Progent's Contact Center Service Mechanism ensures rapid response, thorough service documentation, consistent follow-up, and tight cost monitoring across a range of network service delivery modes that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's IT consultants allows them to handle most IT problems rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to address urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service experts to give small companies the optimal solution: hands-on support professionals when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The wait time for in-person service calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses and local governments who require prompt and dependable access to an online Help Desk with effective phone assistance, online troubleshooting capability, and sufficient technical depth for full escalation. Because smaller businesses usually have limited information technology budgets and can provide little management bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that small business computer networks stay productive. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies such as Windows Server and application expertise, Cisco network design, network security consulting, non-stop network engineering, server virtualization solutions, plus configuration, programming and training for small business software such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including site moves and massive software upgrades, extended initiatives such as management reporting software programming and customization, relational database software programming and administration support, and web development, continuing services including network monitoring and network management, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host vital business applications such as Exchange Server and SQL Server to provide small businesses with higher degrees of reliability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest IT companies, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay current, security and performance is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different support provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and network administration while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can handle the multi- platform and loosely standardized networks common with smaller businesses, and retains control of the software licenses in the client's possession so that moving to a different virtual host is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support to help businesses of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.

Why Progent Offers the Smart Choice for High Point, North Carolina Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise network support allow small and midsize companies to avoid the problems associated with excessive dependence on small support organizations or independent consultants.

Teaming with Progent allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For network services, smaller companies often rely excessively on independent consultants. Although freelance service engineers carry lower overhead than more substantial support organizations and can afford to charge apparently smaller fees, they are sometimes spread too thin to react quickly to critical problems. If a freelance engineer is occupied with different customer, sick, on travelling, or in class, the absence of replacement personnel may force your company to wait for assistance in case of an emergency. The more your company expands, network downtime or problems with critical applications become more expensive. The money you believed you were saving on a freelancer can be eaten up fast due to lost productivity. Also, when freelance consultants encounter new technologies, the lack of a large consulting team to count on for advice forces them to train with the meter running while your business ends up with the bill for their ongoing education.

  • Gain Access to Certified Professionals in Complex Information Technology Solutions
    Many smaller support organizations or independent engineers focused on small company IT support may excel at providing connect-the-dots solutions but don't have the seasoning to work efficiently with complex IT configurations with mixed platforms, numerous sites, Voice over IP systems, mobile workforces, interconnected financial and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your small business because enterprise environments are by nature complicated, integration problems demand in-depth knowledge in many technical areas, and reaching a high level of stability, reliability, and security calls for enterprise-tested best practices.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a proper basis, a sequence of improvised repairs often get tossed onto of a tenuous structure. As a company evolves, reliability and scalability problems can hinder the success of the business. These environments require thorough evaluation, smart business planning, and broad-based expertise to upgrade to an IT environment that will act as the solid basis to handle critical business requirements and ease future growth.

  • Team with Solution Providers, Not Product Vendors
    Small businesses need direction and education to navigate through an ever more complex maze of IT alternatives available for enabling business growth and improving efficiency. Businesses do not need an IT engineer or service organization that tries to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services only. This permits Progent to match consulting support services with the genuine interests of clients. Mixing network consulting and product selling can lead to a situation where the recommended solution is built around a preselected technology rather than being driven by the true requirements of a small business.

Contact Progent
If your High Point, North Carolina business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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