High Point, NC Online Support from World-class Computer Service Professionals
Progent's computer support services can deliver your High Point, NC company cost-effective and consistent access to Microsoft and Cisco certified technical engineers. By providing IT consulting service when you need it, offering advanced knowledge for vital applications, delivering value-added services such as automated network monitoring, and invoicing only for support you receive, Progent offers your High Point, North Carolina company an economical option for maximizing the profitability of small-scale business networks. Whether you have a local datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses and local governments to create and maintain a robust and secure IT network and to benefit from fast access to the skilled support ordinarily restricted to enterprises who are able to set up a large internal IT organization.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service staff. This can cut costs and minimize technical risks for major IT initiatives like software development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to assist your company to design and execute a sensible cloud computing strategy.

Main Areas of Expertise Supported by Progent's Consultants for Business Networks in High Point, North Carolina
Progent's nationwide group of certified consultants provides support for virtually all aspects of network technology found in companies of any size. Technologies served by Progent in High Point include:

Service Delivery Alternatives Available for High Point, North Carolina Businesses
Progent has a variety of options for providing small businesses with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's model for providing computer support services is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, thorough service documentation, reliable follow-through, and strict cost monitoring across a range of network service delivery modes that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration process for first-time clients to address urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's online computer support services.

  • On-site Service
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: onsite service professionals when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Services are designed for all businesses and local governments who require fast and reliable support from an online Contact Center with effective phone support, online repair capability, and sufficient technical strength for full escalation. Since smaller companies usually have limited IT budgets and can spare little management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that business information systems are always productive. Read more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with vital technologies including Windows Server and application support, Cisco network design, network security engineering, high availability network consulting, server virtualization solutions, plus configuration, customization and support for small business applications including financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects including office moves and massive system migrations, longer term initiatives such as business analytics software development and support, relational database application programming and administration services, and web development, continuing support including server monitoring and system administration, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for most small organizations. Since Progent utilizes the same data centers that support the equipment of some of the world's largest IT companies, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs stay updated, security and efficiency is continually monitored, and systems are regularly archived and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for customers to migrate to a different support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting services to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for IT information protection and incident reporting.

The scope and depth of Progent's consulting staff offer a powerful array of benefits to clients wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the front lines of network support, executing a wide range of technical projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a consultant with field-tested approaches for resolving actual network problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during regular working hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates big invoices for fast repairs. Another benefit of by-the-minute billing is that clients will not be inclined to permit less critical issues to fester until they become major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each consultant to each customer. The discipline of detailing and organizing support records results in more effective support and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
If your High Point, North Carolina company needs to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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