Expert Online Support for High Point, North Carolina Networks from Certified Consultants
Small businesses have traditionally been overlooked by major IT service firms. Some small companies allow themselves to grow overly dependent on freelance consultants or small consulting firms who don't have the size or comprehensive knowledge to react quickly or effectively to network emergencies. Other small businesses resort to mass-market service firms that employ technicians trained to provide standardized fixes for ordinary problems but who do not have the background and technical scope to handle the diversity of environments and lack of standardization that characterizes small company IT networks.

Progent's time-tested methodology for delivering low-cost and effective network service to small companies has made Progent among the most respected Microsoft IT consulting organizations in the United States. Progent has delivered remote support to companies in every state in the United States and offers in-person technical support in almost all zip codes.

For larger companies, Progent offers co-sourcing and project management services to reinforce the skills of your internal network service staff. This can cut costs and minimize technical risks for big projects such as software programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to assist your company to plan and execute your cloud strategy.

Key Technical Areas Supported by Progent for High Point, North Carolina Businesses
As a Microsoft Certified Gold Partner consulting company with a world-class group of Cisco CCIE networking consultants and Apple accredited engineers, Progent provides emergency troubleshooting and low-cost remote consulting to High Point, NC businesses for a wide range of information technologies such as:

Service Delivery Alternatives Available for High Point, North Carolina Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for delivering network support is built on the Call Center structure familiar to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive service records, reliable follow-through, and strict expense control across a range of IT support delivery alternatives that include online troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The background of Progent's network consultants allows them to resolve most IT problems rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to accommodate urgent situations and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the optimal solution: in-person support professionals when you require them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how and why to register for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need prompt and dependable support from a professional Helpdesk with efficient telephone assistance, remote repair capability, and enough technical strength for all needed escalation. Because smaller businesses typically are constrained by limited IT budgets and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that small business information systems are always up and running. Read more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, high availability it system design, virtualization solutions, plus configuration, programming and support for small business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with one-time projects including office relocations and major system upgrades, longer term projects like business analytics software development and support, database software programming and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL in order to provide small and midsize companies with greater levels of reliability, protection, and performance than is possible with the type of internal data center that is achievable for most small and midsize businesses. Because Progent utilizes the same data centers that support the equipment of some of the planet's biggest information technology organizations, Progent can save you the expense of building and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and scalability but that is also convenient for customers to transfer to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow businesses with mixed environments to benefit dramatically on the costs of hardware, system support, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can handle the mixed- OS and non- standardized networks common with smaller businesses, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual system is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine local IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for High Point, North Carolina Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise network consulting allow small companies to sidestep the problems related to excessive dependence on thinly staffed support organizations or freelance engineers.

Working with Progent allows your business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT services, smaller companies sometimes rely heavily on freelance consultants. Although individual support engineers have lower overhead than more substantial support organizations and can typically charge apparently lower fees, individuals are frequently unable to respond rapidly to critical situations. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the absence of backup personnel may require your company to go without help during an emergency. The more your company grows, network downtime or difficulties with line-of-business applications become more costly. The dollars you thought you were saving on a freelancer can be eaten up quickly due to lower productivity. In addition, when independent consultants encounter unfamiliar technologies, the unavailability of a big consulting group to count on for advice forces them to learn in place while your company ends up footing the bill for their continuing training.

  • Have Access to Certified Professionals in Advanced IT Solutions
    Many small support firms or independent engineers specializing in small business network support may excel at providing connect-the-dots solutions but lack the background to work efficiently with complex IT environments with a variety of operating systems, multiple locations, Voice over IP systems, mobile workers, integrated financial and analytical software, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your business because big-company networks are characteristically complex, integration issues demand in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, reliability, and protection calls for industry-proven best practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Lacking a solid architecture, a series of ad hoc fixes commonly get thrown onto of a tenuous foundation. As a company evolves, reliability and scalability problems can obstruct the productivity of the business. These environments require thorough assessment, intelligent strategic analysis, and in-depth experience to upgrade to a network environment that will provide the solid foundation to meet current business needs and ease future growth.

  • Work with Solution Finders, Not Resellers
    Small companies require guidance and education to navigate through an increasingly complicated array of IT alternatives offered for enabling growth and enhancing efficiency. Businesses do not need a network consultant or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to align consulting support services with the real needs of clients. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined technology rather than being driven by the true needs of a small business.

How to Contact Progent
If your High Point, North Carolina business wants to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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