High Point, NC Remote Support from Certified Computer Network Service Experts
Progent's network troubleshooting services can deliver your High Point, NC business low cost and dependable support from world-class computer experts. By delivering IT consulting help when you need it, providing specialized knowledge for vital technologies, delivering value-added support such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your High Point, North Carolina business an affordable option for optimizing the productivity of small office networks. Whether you maintain an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to build and manage a reliable and secure IT system and to have fast access to the seasoned consulting usually restricted to enterprises who can afford a large in-house information technology staff.

For larger businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT support team. Co-sourcing can save money and help meet schedules for big projects such as application development, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can also offer access to certified consultants to assist your company to design and implement your cloud strategy.

Main Technologies Serviced by Progent for High Point, North Carolina Office Networks
As a Microsoft Gold Certified Partner IT service firm with a large team of Cisco certified CCIE network consultants and Apple Computer certified consultants, Progent provides emergency troubleshooting and affordable remote consulting to High Point, NC companies for a wide range of information technologies such as:

Service Delivery Options for High Point, North Carolina Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing computer support services is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Service Model ensures rapid response, thorough service documentation, reliable follow-through, and tight expense monitoring across an array of IT service delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new clients to accommodate urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the help you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's online computer support services.

  • Onsite Support
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the optimal solution: hands-on support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Services are designed for all businesses and local governments who require prompt and dependable support from a professional Help Desk with effective phone support, remote troubleshooting tools, and enough technical depth for full problem escalation. Because smaller businesses usually are constrained by tight IT budgets and can spare scant management attention for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective way to ensure that small business computer networks are always up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, non-stop it system consulting, virtual server solutions, plus configuration, programming and training for small business programs including accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office relocations and massive system migrations, longer term initiatives like business analytics application development and support, relational database application programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same data centers that host the gear of some of the world's biggest information technology companies, Progent can save you the expense of creating and managing the systems needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions remain current, security and efficiency is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition easy for clients to transfer to a different service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network management while getting world-class availability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can handle the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software in the customer's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of low-cost, set-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as IPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services managed backup.

Why Progent Offers the Right Alternative for High Point, North Carolina Businesses
Progent's staff size, depth of technical expertise, and experience with corporate IT support enable small and midsize businesses to avoid the pitfalls associated with over dependence on small support organizations or individual engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network support, smaller businesses sometimes rely excessively on freelance engineers. Although individual service engineers carry lower expenses than larger support firms and can typically bill nominally smaller fees, freelancers are sometimes too busy to react rapidly to urgent problems. If a freelance engineer is occupied with another customer, sick, on travelling, or in training, the absence of backup personnel may force your company to go without assistance during an emergency. The more your company grows, network unavailability or problems with critical programs become more expensive. The dollars you believed you were saving on an independent consultant can evaporate quickly due to lost productivity. Also, when freelance engineers confront unfamiliar problems, the lack of a large engineering group to depend on for advice requires them to train in place while your company ends up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    The majority of small support firms or freelance consultants who concentrate on small company IT support may excel at providing connect-the-dots solutions but don't have the seasoning to deal cost-effectively with complex IT configurations that have a variety of operating systems, many sites, Voice over IP systems, remote workers, interconnected financial and operational software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's large team of experts can benefit your business because big-company environments are inherently complex, integration problems demand in-depth understanding of in many technical disciplines, and reaching an acceptable degree of robustness, availability, and protection calls for industry-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses often start with a network implemented on a shoestring budget. Without a carefully designed basis, a sequence of improvised repairs commonly get piled onto of a tenuous foundation. As a business grows, reliability and expandability problems can undermine the productivity of the organization. These environments need thorough evaluation, smart business analysis, and broad-based expertise to migrate to a network environment that will act as the reliable basis to meet current business requirements and ease future expansion.

  • Work with Solution Finders, Not Resellers
    Smaller companies need direction and education to navigate through an ever more complex maze of technology options offered for enabling business growth and improving productivity. Businesses do not need an IT engineer or service firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services and expertise only. This permits Progent to match technical services with the real interests of customers. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being driven by the true requirements of a small business.

Contact Progent
In case your High Point, North Carolina company needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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