Professional Online Service for High Point, North Carolina Computer Networks from Certified Consultants
Small businesses have typically been underserved by major IT support firms. Many small businesses permit themselves to become dangerously reliant on individual engineers or small support firms who lack the bandwidth or broad knowledge to respond quickly or efficiently to network crises. Still other small businesses turn to mass-market support firms that employ technicians taught to offer by-the-numbers fixes for common problems but who do not have the experience and technical scope to handle the diversity of configurations and lack of standardization typical of small company information systems.

Progent's proven approach to providing affordable and successful network service to small companies has made Progent one of the premiere Microsoft IT consulting organizations in the United States. Progent has delivered online help to companies in every state in the U.S. and can dispatch in-person technical support in most zip codes.

For larger businesses, Progent can provide co-sourcing support to reinforce the skills of your internal IT service staff. This can save money and minimize technical risks for major IT initiatives like application design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your business to plan and implement your cloud strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Companies in High Point, North Carolina
Progent's national group of certified support professionals offers help for all facets of network technology found in companies of all sizes. Practice areas supported by Progent in High Point include:

Service Delivery Alternatives Available for High Point, North Carolina Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing IT support is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive activity records, reliable follow-through, and tight expense monitoring for an array of IT support delivery options that include online repairs, in-person help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup process for new customers to address urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's online network support services.

  • On-site Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: hands-on support technicians when you require them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for in-person support visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how and why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who require fast and dependable access to an online Contact Center with effective telephone support, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize companies usually are constrained by limited IT budgets and can spare scant executive attention for dealing with network support, Progent's Help Desk Services could be the most efficient way to ensure that small business information networks are always up and running. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system design, server virtualization strategies, plus configuration, programming and support for business applications such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as site moves and massive system upgrades, extended projects such as business information software development and support, database application development and DBA support, and web development, continuing support such as network monitoring and system administration, or emergency response such as data restoration and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of availability, protection, and recoverability than is possible with the class of on-site data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that host the gear of many of the world's biggest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently archived and available for full and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in an environment that not only delivers the highest degree of dependability and scalability but that is also easy for clients to transfer to a different support firm or to move internally when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the multi- OS and loosely standardized environments typical of small businesses, and keeps control of the software in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting support to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for IT data security and incident reporting.

The scope and depth of Progent's consulting staff offer a unique array of benefits to companies trying to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, at the forefront of network service, performing a wide range of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for resolving actual IT problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with big invoices for fast fixes. Another benefit of granular billing is that you won't be inclined to permit simple problems to stay unaddressed until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation given by each consultant to each customer. The practice of documenting and archiving support records results in more effective service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your High Point, North Carolina business wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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