Affordable Computer Troubleshooting from Microsoft Qualified Consultants for Businesses in Hollywood, FL
By delivering world-class know-how whenever you need it, making available in-depth expertise for critical business applications, providing high-value services like virtual data center hosting, invoicing only for services delivered, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your It system and minimize service expenses. Progent appreciates that network security, dependability, and performance are just as critical to small businesses as to major enterprises but that small companies lack the economy of scale to invest aggressively in information networks and internal service groups. Progent's fundamental competitive advantage is that no network consulting firm can match Progent's capability to provide the network support your business requires whenever you need it and at a cost you can justify.

For larger businesses, Progent offers co-sourcing support to reinforce the technical skills of your in-house network service group. Co-sourcing can save money and help meet schedules for big projects such as application design and development, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to help your business to plan and implement a sensible cloud strategy.

Main Products and Technologies Serviced by Progent for Hollywood, Florida Office Networks
As a Microsoft-certified Partner computer support company that maintains a world-class group of Cisco certified CCIE network consultants and Apple Computer certified engineers, Progent provides urgent assistance and affordable remote consulting to Hollywood, FL businesses for a wide array of information technologies such as:

Service Delivery Alternatives for Hollywood, Florida Companies
Progent offers a variety of alternatives for providing small companies with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing computer support is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Model ensures rapid response, comprehensive activity documentation, consistent follow-up, and tight expense monitoring for a range of network support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person support visits. The background of Progent's IT engineers makes it possible to handle most IT issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new customers to address urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's online network troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online support experts to give small and midsize companies the best of both worlds: in-person service technicians when you require them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application programmers. The wait time for on-site support calls is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who require prompt and reliable support from an online Help Desk with effective telephone support, online troubleshooting tools, and enough technical depth for all needed problem escalation. Because small and midsize companies usually have limited IT funds and can provide scant executive bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that small business computer systems are always productive. Read more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant it system design, server virtualization solutions, plus configuration, programming and support for small business applications such as financials, operations, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects including site relocations and major software upgrades, longer term initiatives such as management analytics software programming and customization, database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server to provide small companies with higher levels of availability, protection, and performance than is feasible using the type of in-house data center that is realistically affordable for most small businesses. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can save you the investment in creating and managing the systems needed for world-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also easy for customers to migrate to another service firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow small businesses with mixed networks to benefit significantly on the expense of hardware, system support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtual host is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of network technologies including firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can help with complex security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for IT information security and reporting.

The breadth and depth of Progent's engineering staff bring a powerful set of advantages to companies trying to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, in the trenches of network service, performing a wide range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a support engineer with field-tested methods for solving real-world IT problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids major bills for fast fixes. Another advantage of by-the-minute billing is that clients will not be inclined to permit simple problems to stay unaddressed until they become major ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every consultant to each customer. The discipline of detailing and organizing support activity results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Hollywood, Florida company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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