Expert Online Troubleshooting for Hollywood, Florida Small Business Computers from Microsoft Certified Engineers
Small businesses have traditionally been overlooked by major IT service organizations. Many small businesses permit themselves to grow overly reliant on freelance engineers or small support organizations who don't have the bandwidth or broad knowledge to react quickly or efficiently to network crises. Still other small businesses resort to mass-market support providers staffed with technicians taught to offer by-the-numbers fixes for common problems but who are missing the background and versatility to deal with the variety of configurations and absence of standardization that characterizes small company information networks.

Progent's proven approach to providing low-cost and successful network service to small businesses has made Progent among the most respected Microsoft IT service firms in the industry. Progent has delivered remote help to companies in every state in the U.S. and offers in-person help in most zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your internal IT service team. This can cut costs and help meet schedules for major projects such as software design and development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to help your business to plan and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Hollywood, Florida
Progent's nationwide team of certified consultants offers assistance for all aspects of information technology used by companies of any size. Practice areas served by Progent in Hollywood include:

Service Delivery Alternatives for Hollywood, Florida Businesses
Progent has a selection of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and network management. Progent's model for providing network support is based on the Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive service records, reliable follow-up, and strict expense control for an array of IT service delivery modes that include remote repairs, on-premises support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix network problems without the cost or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: in-person service professionals when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for on-site service visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details concerning how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Services are designed for all companies who require prompt and dependable support from a professional Helpdesk with efficient phone assistance, remote repair tools, and enough technical strength for full escalation. Since smaller companies usually have tight IT funds and can spare scant management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that business information systems are always up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security consulting, high availability network engineering, server virtualization solutions, plus integration, customization and training for business software including accounting, operations, management reporting, CRM, and productivity suites. Progent can help with one-time projects including site moves and major software migrations, extended projects like business analytics software programming and customization, database software development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications like Exchange Server and Microsoft SQL in order to provide small companies with higher levels of availability, protection, and recoverability than is feasible using the type of on-site data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs remain current, security and efficiency is continually tracked, and systems are consistently archived and available for full and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow businesses with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can support the multi- OS and non- standardized networks typical of small companies, and keeps control of the software in the client's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online support to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine physical IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Why Progent Offers the Right Alternative for Hollywood, Florida Small Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise network support allow small companies to sidestep the pitfalls associated with over dependence on small support firms or independent engineers.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Reliance on Individual Consultants
    For network support, small companies sometimes depend excessively on independent engineers. Though freelance service providers have lower overhead than more substantial IT service firms and can afford to charge apparently smaller rates, individuals are frequently spread too thin to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on travelling, or in training, the absence of replacement personnel may require your business to wait for help during a crisis. The more your small business expands, network unavailability or problems with line-of-business applications become more expensive. The money you thought you were saving on an independent consultant can be eaten up quickly because of lost productivity. Also, when freelance consultants encounter new technologies, the unavailability of a large consulting group to rely on for help forces them to train in place while your company ends up with the bill for their continuing training.

  • Have Access to Expertise in Complex Network Issues
    Many small service organizations or freelance consultants specializing in small business IT consulting may excel at providing connect-the-dots solutions but don't have the background to work cost-effectively with complicated network environments that have a variety of platforms, multiple offices, VoIP implementations, remote workforces, interconnected financial and operational software, data-driven web sites, and specialized business software. Progent's experience with worldwide enterprises and Progent's large team of experts can be valuable to your company because big-company environments are characteristically complicated, support issues require in-depth knowledge in many technical areas, and achieving a high degree of stability, availability, and security calls for enterprise-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies often begin with a network cobbled together on a tight budget. Without a solid architecture, a sequence of band-aid repairs often get piled on top of a tenuous structure. As a business evolves, reliability and scalability issues can undermine the productivity of the business. These environments need proper evaluation, intelligent business planning, and broad-based experience to migrate to an IT infrastructure that will provide the reliable foundation to handle critical business requirements and support downstream growth.

  • Partner with Solution Finders, Not Resellers
    Small businesses need guidance and education to navigate through an ever more complex maze of IT options available for accelerating business growth and enhancing productivity. They do not need an IT consultant or support organization that attempts to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent sells services exclusively. This permits Progent to match consulting services with the genuine interests of customers. Combining IT support and product reselling can result in a situation where the proposed solution is based on a predetermined vendor instead of being driven by the actual requirements of a customer.

Get in Touch with Progent
If your Hollywood, Florida business needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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