Professional Online Technical Support for Hollywood, Florida Small Business Computers from World-class Engineers
Small businesses have typically been ignored by large IT service firms. Some small businesses permit themselves to grow excessively reliant on freelance consultants or small consulting firms who lack the bandwidth or comprehensive skill sets to react promptly or effectively to technical emergencies. Still other small businesses turn to giant support providers staffed with technicians able to provide standardized solutions to common problems but who are missing the background and versatility to handle the diversity of environments and absence of standards that characterizes small business information networks.

Progent's proven methodology for providing low-cost and successful network support to small companies has made Progent among the premiere Microsoft-certified network service organizations in the country. Progent has provided online help to companies in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house IT support team. This can cut costs and help meet schedules for major IT initiatives like software design and development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your business to plan and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent's Consultants for Companies in Hollywood, Florida
Progent's national team of certified experts provides assistance for virtually all facets of information systems found in companies of all sizes. Areas served by Progent in and around Hollywood include:

Service Delivery Alternatives for Hollywood, Florida Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive service documentation, reliable follow-up, and strict expense monitoring across a range of network service delivery options that include online repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can help customers to analyze and repair network problems without the expense or delay of on-premises service calls. The experience of Progent's IT consultants allows them to handle the majority of IT problems quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based registration process for new customers to address emergency situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site computer support for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small and midsize companies the ideal combination: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details concerning why to register for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Services are designed for all businesses and local governments who require prompt and dependable support from a professional Help Desk with efficient telephone assistance, online troubleshooting tools, and enough technical depth for all needed escalation. Since smaller businesses typically are constrained by tight information technology funds and can spare little management attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that small business information networks are always up and running. Learn more details concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, high availability network design, virtualization strategies, plus integration, programming and training for business applications including financials, ERP, management reporting, CRM, and productivity suites. Progent can help with one-shot projects such as site moves and massive system migrations, extended initiatives like business information application development and support, database application programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or emergency services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of availability, security, and performance than is possible using the class of internal data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay current, security and performance is constantly tracked, and systems are regularly backed up and available for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition simple for clients to transfer to a different service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, system support, and network management while getting world-class availability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on system protection and can assist with advanced security programs like SIEM solutions to help companies meet industry standards and statutory mandates for IT information protection and reporting.

The breadth and size of Progent's engineering staff bring a powerful array of advantages to customers trying to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, in the trenches of IT support, performing a broad range of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not only world-class IT skills, but also a consultant with proven approaches for repairing actual network problems quickly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size invoices for fast fixes. An additional benefit of by-the-minute invoicing is that your company will not be inclined to permit minor problems to stay unaddressed until they grow into big problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports given by each staff member to each client. The discipline of detailing and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has little competition. Small companies who work with freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your Hollywood, Florida company needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.