Expert Online Help for Hollywood, Florida Networks from Microsoft Certified Consultants
Small companies have traditionally been ignored by major IT service firms. Some small businesses permit themselves to grow overly dependent on freelance consultants or small consulting firms who don't have the size or broad knowledge to respond promptly or efficiently to network crises. Still other small companies resort to giant service firms that employ personnel trained to offer standardized fixes for common problems but who are missing the experience and technical scope to handle the variety of environments and absence of standards that characterizes small company information systems.

Progent's proven approach to delivering low-cost and effective technical service to small businesses has made Progent among the most respected Microsoft IT service organizations in the United States. Progent has delivered online support to businesses in every state in the U.S. and can dispatch onsite support in almost all zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can save money and minimize technical risks for major projects such as application programming, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to help your company to plan and implement your cloud strategy.

Core Practice Areas Serviced by Progent for Office Networks in Hollywood, Florida
Progent's nationwide team of certified engineers offers assistance for all facets of network technology found in companies of any size. Areas served by Progent in and around Hollywood include:

Service Delivery Options for Hollywood, Florida Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing computer support is built on the Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Model promotes rapid response, thorough activity documentation, dependable follow-through, and tight expense monitoring for an array of network support delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup process for new customers to address emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out more information concerning Progent's online network support services.

  • Onsite Service
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support experts to give small and midsize companies the ideal combination: onsite service professionals when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for on-site service calls is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about how to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who require fast and reliable support from an online Help Desk with effective phone support, online troubleshooting capability, and sufficient technical strength for full escalation. Since small and midsize businesses typically have limited IT budgets and can spare scant management bandwidth for handling network support tasks, Progent's Help Desk Services could be the most efficient option to ensure that business information networks stay productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network design, server virtualization strategies, plus integration, customization and support for small business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office moves and major software migrations, longer term initiatives like business analytics software programming and customization, relational database application programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is possible using the class of in-house data center that is achievable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that support the gear of some of the world's largest IT organizations, Progent can eliminate the expense of creating and managing the systems required for world-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually monitored, and systems and data files are regularly archived and available for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition easy for customers to transfer to another support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow companies with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can support the mixed- OS and loosely standardized networks common with smaller businesses, and retains control of the licenses in the client's possession so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online consulting services to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of network technologies including firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network security and can help with advanced security programs like SIEM solutions to help companies meet business guidelines and statutory regulations for network data protection and incident reporting.

The breadth and depth of Progent's engineering staff bring a powerful set of benefits to companies wishing to increase the productivity of their information system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, in the trenches of IT service, performing a broad variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for solving actual IT problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no sign-up fee and requires no retainer for services delivered during regular working hours. Many service organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major invoices for quick fixes. An additional benefit of granular pricing is that customers are not inclined to allow less critical problems to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to every client. The practice of documenting and organizing service records results in more efficient support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who utilize independent service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Hollywood, Florida business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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