Hollywood, FL Remote Support from Certified Network Service Professionals
Progent's network troubleshooting services can deliver your Hollywood, FL company cost-effective and reliable support from Microsoft and Cisco certified computer engineers. By delivering IT consulting help when you need it, providing specialized knowledge for mission-critical applications, offering value-added services such as automated server monitoring, and invoicing only for services you use, Progent offers your Hollywood, Florida business an economical alternative for optimizing the productivity and profitability of small office information systems. Whether you run an on-premises system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to create and maintain a robust and secure information network and to have fast availability of the seasoned consulting typically available only to corporations who can set up a large in-house IT group.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT service staff. This can cut costs and minimize technical risks for big IT initiatives like application design and development, business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can also provide access to accredited experts to assist your company to design and execute a sensible cloud strategy.

Popular Areas of Expertise Serviced by Progent for Business Networks in Hollywood, Florida
Progent's national group of certified experts provides support for all facets of network technology found in businesses of any size. Areas supported by Progent in Hollywood include:

Support Delivery Options Available for Hollywood, Florida Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing computer support services is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive service records, consistent follow-through, and tight cost control for an array of network support delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair network issues without the expense or delay of in-person service calls. The background of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to accommodate urgent network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote support engineers to deliver small companies the optimal solution: on-premises service professionals when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The wait time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need prompt and dependable support from a professional Helpdesk with efficient telephone support, online repair capability, and sufficient technical depth for all needed escalation. Since smaller businesses usually are constrained by limited IT funds and can provide little executive bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that small business computer networks stay productive. Read more about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, high availability it system design, server virtualization strategies, plus integration, programming and training for small business applications including financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with short-term projects including office relocations and major system upgrades, extended projects such as management reporting application programming and support, database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is feasible with the class of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that support the gear of some of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay current, protection and performance is continually tracked, and systems are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition easy for customers to transfer to a different support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the multi- OS and loosely standardized environments typical of smaller companies, and retains ownership of the licenses in the customer's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting services to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Hollywood, Florida Small Businesses
Progent's staff size, depth of information technology expertise, and familiarity with corporate IT consulting allow small and midsize businesses to sidestep the problems related to over reliance on small support organizations or independent consultants.

Working with Progent's Experts enables your small business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, small businesses sometimes rely excessively on freelance consultants. Though freelance service engineers carry lower overhead than larger support firms and can typically charge nominally lower rates, freelancers are frequently unable to respond quickly to critical situations. If a freelance consultant is busy with another customer, sick, on travelling, or in training, the lack of replacement staff may require your company to go without assistance during an emergency. As your company grows, network downtime or problems with line-of-business programs become more expensive. The money you thought you were conserving on an independent consultant can be eaten up fast due to lower productivity. In addition, when independent consultants confront unfamiliar problems, the unavailability of a big consulting team to rely on for help forces them to train with the meter running while your company ends up with the bill for their ongoing training.

  • Have Access to Experts in Sophisticated Network Issues
    Many smaller service organizations or independent engineers specializing in small company network consulting are capable of providing routine solutions but don't have the background to deal cost-effectively with complicated network infrastructures with a variety of platforms, multiple offices, Voice over IP systems, remote clients, integrated financial and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large staff of specialists can be valuable to your company because big-company networks are characteristically complex, support problems require in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and security calls for enterprise-tested leading practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses often begin with a network implemented on a shoestring budget. Lacking a strong architecture, a series of band-aid repairs often get tossed onto of a weak structure. As a business evolves, stability and expandability issues can hinder the productivity of the business. Such networks require proper evaluation, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that can provide the solid foundation to meet critical business requirements and ease future growth.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses need direction and education to navigate through an increasingly complex maze of technology alternatives offered for enabling growth and enhancing productivity. They do not need a network engineer or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to align consulting services with the real needs of clients. Combining network support and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being based on the actual requirements of a small business.

Get in Touch with Progent
If your Hollywood, Florida business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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