Introduction to Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting ExpertiseWireless access to email, contacts, calendars, and web applications is a critical feature of information systems for businesses of any size. RIM BlackBerry handhelds are some of the most powerful devices for achieving mobile connectivity. But the infrastructure needed to accommodate RIM BlackBerry smartphones has become steadily more complex as the demand for fault tolerance and rock-solid security has increased. Progent's BlackBerry certified engineers focus in delivering small businesses enterprise-class IT support and technical services that are economical and efficient.

As a Microsoft Gold Partner with years of experience consulting on Exchange Server, Progent's consultants can provide in-depth assistance in integrating BlackBerry and Microsoft products by offering support services such as Microsoft Exchange 2010 Server consulting and by providing related support services such as Lync Server 2010 deployment and Microsoft Office Communications Server support to manage Instant Messaging and Presence. Progent's Microsoft SQL 2016 consultants and Microsoft SQL 2014 consultants can configure and troubleshoot your SQL database server to work optimally with BES Server, and Progent's Microsoft System Center Data Protection Manager experts can assist your company to develop backup and restore processes to guard your data and reduce productivity disruption in case of a crash of your messaging system.

Progent also maintains a large team of Cisco qualified CCIE network engineers who are available remotely to offer advanced assistance for architecting and troubleshooting your IT network so it accommodates your BlackBerry solution with high levels of fault tolerance, expandability, security, and maintainability. CCIEs are elite network consultants who are awarded this top-level status only through strenuous testing by Cisco. CCIEs can resolve even the most intractable problems surrounding network planning, integration, repair, and service.

Consulting and Technical Expertise for BlackBerry BES Server
Research in Motion's advanced platform for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange Server, Domino, or Groupwise clients to send and receive emails that stay encrypted in transit to ensure maximum data protection. BES Server also simplifies a broad variety of crucial management jobs ranging from BlackBerry configuration and upgrades to mobile security and fault tolerance.

RIM BlackBerry BES Server Configuration Support

Progent's BlackBerry-qualified engineers can help you utilize BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Upgrade BlackBerry device software remotely
  • Control client settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-qualified consultants can also help you to use BlackBerry Enterprise Server to implement key tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Configure and manage BES Server's fault-tolerant architecture based on VMware
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and report on the integrity of your system

Expert RIM BlackBerry Consulting Support Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are accessible online to provide expert assistance to businesses in the Honolulu area or anywhere in the state of Hawaii. Progent's experienced remote consulting team has helped businesses solve computer issues and reduce IT service costs in every state in the country and established a large following of satisfied clients. (Refer to Progent's client testimonials.)

Progent offers online help for a wide selection of technologies related to BlackBerry software and devices including synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can assist you to perform common support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can also assist your business to troubleshoot a wide range of problems associated with synchronization, device detection, email consistency, web browsing, wireless connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small office IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry support expenses low and, by solving issues quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation problems, registering and removing BlackBerry smartphone users, activating passwords, configuring wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry consultants can also help you to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist your company to select and implement sensible security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and delete BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, install the MDS and IM, deploy push and pull access control lists, control Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a RIM BlackBerry-Certified Expert
To ask Progent about engineering assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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