Enterprise-class Online Consulting and Support Expertise for BlackBerry Technology
RIM BlackBerry Online Configuration SupportSecure and uninterrupted connectivity from smartphones to messaging platforms like Microsoft Exchange Server, IBM Lotus Domino, or Groupwise has become mandatory for companies of any type who wish to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the premiere technologies for enabling and administering wireless communications. However, maintaining productive BlackBerry environments is increasingly complex because of the advanced mechanisms that exist to meet the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified consultants are experienced at delivering remote consulting expertise for BlackBerry systems, lowering service costs and taking care of problems faster than is feasible with traditional on-site consulting.

Progent maintains a seasoned group of remote consultants certified to support networks that include technology from all popular suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can assist your company to resolve challenging problems with your infrastructure. Progent's Apple qualified support staff can help your business to integrate Macs with your wireless communications environment and can provide expertise with iPhone integration. Progent's Linux consultants can provide help for managing servers based on various implementations of Linux including RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo. This range of support skills allows Progent to offer a one-stop source for any consulting assistance needed in multi-platform networks and avoids the blame game that small organization often encounter when looking for technical help.

Progent's IT security engineers have earned prestigious security certifications including CISA and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include two ultra-affordable security penetration testing service bundles that enable small businesses to receive an impartial security assessment from a Progent security engineer to determine potential risks in the security profile you present inside and outside your security perimeter.

Technical Services for BlackBerry BES Server
BlackBerry BES Server simplifies management and support of BlackBerry wireless handsets, providing a single platform for controlling critical jobs like device installation, updates, and deactivation while also offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless communication between Exchange Server, Groupwise, or Domino email platforms and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server Configuration Support

BlackBerry BES Server offers a variety of data protection capabilities beginning with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent versatility in adjusting levels of protection to match the specific needs of your company's environment. Progent's BlackBerry authorized engineers can help your company to choose powerful security functions and activate them remotely. Examples of these over-the-air selectable security features include:

  • Lock down a smartphone
  • Erase information from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to keep users from installing or executing unsecure or prohibited code. Progent can help you to choose protective techniques like:

  • Specify exactly which programs are allowed on the device
  • Prevent external applications from using non-volatile memory on the BlackBerry device
  • Determine what resources external applications can access on the BlackBerry device
  • Restrict the kinds of access external applications running on the BlackBerry device can establish
  • Block all third-party applications from being loaded or executed on the BlackBerry device

Professional BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are available remotely to deliver prompt technical help to businesses in the Honolulu region or throughout the state of Hawaii. Progent's seasoned remote consulting team has helped IT organizations resolve computer issues and cut support costs in every state in the U.S. and established a substantial following of loyal customers. (Refer to Progent's client testimonials.)

Progent offers remote help for a wide selection of issues associated with BlackBerry software and devices such as wireless synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and improving mobile security. Important BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help you to carry out basic technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, changing user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's certified experts can in addition assist you to troubleshoot a wide array of problems associated with synchronization, handset recognition, messaging consistency, web access, mobile connectivity, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote support for small office IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless support costs at a minimum and, by dealing with issues quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, configuring over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to use management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES environment and assist you to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install access control lists, control Exchange data flow, generate, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Help from a RIM BlackBerry-Certified Consultant
In order to ask Progent about professional expertise for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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