Fast and Affordable Remote Support for Honolulu Information Networks
Urgent Phone Consulting for Honolulu SystemsFor companies in Honolulu or anywhere in Hawaii, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve the majority of network issues rapidly. This reduces immediate costs since solutions require minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are charged only for the services that you receive. In contrast to many remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast repairs somehow turn into major bills. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies that allow the maximum degree of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to communicate with your company's computer system without compromising system security.

Progent's powerful customer support reporting system maintains comprehensive records describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services provided to every client by every consultant. This history of anomalies and solutions is stored as a quickly retrievable proprietary database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other vast technical support databases and allow quick access to vendors' internal product engineers with the result that Progent's remote service specialists can arrive at the most efficient resolutions quickly.

Online support provided by Progent to businesses in Honolulu and throughout the state of Hawaii include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly from a ransomware attack. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the money or time to create an in-house Help Desk but who require quick communication with a dependable Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a seamless reinforcement of your existing Help Desk team. Progent's Virtual Call Center can act as a an escalation resource to handle the toughest computer system problems, or be ready in those instances when your other resources are swamped.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your customers in Honolulu or anywhere in the state of Hawaii fast communication with a dependable support group with years of background delivering telephone-based support and remote repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a solid driver of business productivity, and Progent's intent is to fix instead of merely report network problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply online professional consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so that your IT support is proactive rather than reactive. By exposing looming issues before they result in full-scale emergencies, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a mix of platforms.
How Your Honolulu Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Honolulu or anywhere in the state of Hawaii, Progent's online computer support specialists are ready to deliver professional and affordable IT support the instant your company needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Honolulu company works with a regular independent consultant or maintains an in-house IT staff that know how to handle common computer problems, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Offices in Honolulu
Progent's online network troubleshooting services enable your Honolulu company to have the advantages of timely, world-class network support without the cost of maintaining an in-house IT staff. Your network will derive added strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    For most businesses in Honolulu or anywhere in Hawaii, local computer support resources, whether represented by freelance consultants or a full-time IT staff, can deal with typical network problems. On the other hand, major troubles can spring up when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local support people. In these cases, Progent's on-call support specialists provide an easy, quick, and economical solution to supplement your regular resources and to convey valuable information to improve your ability to resolve future issues locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies often depend on individual freelance service providers. Although independent service people carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your network grows, system downtime and trouble with critical software are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your network remains available.

  • Create a Scalable Basis for Seamless Growth
    Businesses often begin with an IT architecture created on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. These poorly designed environments require proper analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system infrastructure that can offer the solid foundation to meet vital business demands and simplify downstream growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller companies require advice and technical training to negotiate an ever more complex array of product options available for promoting business growth and enhancing efficiency. These companies hardly need a network engineer who is motivated to resell a certain vendor's technology. IT support and product selling can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical experience, refined support software, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, at the forefront of network support, executing a wide range of IT projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Companies who work with familiar independent service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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