Immediate Remote Support for Honolulu Information Networks
Urgent Remote Technical Support for Honolulu NetworksFor businesses in Honolulu or anywhere in the state of Hawaii, Progent provides online help for networks powered by Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve most information system issues quickly. Efficient support reduces immediate expenses because service calls require minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves even more in incidental expenses by reducing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to typical online support firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick solutions manage to turn into large bills. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and proven methodologies that ensure the highest level of efficiency for remote help and troubleshooting for computer networks of any size. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to communicate with your company's environment without breaching network security.

Progent's advanced customer support database application stores extensive records of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services delivered to each Progent customer by any engineer. This database of issues and resolutions is structured as a readily searchable support database that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and permit quick access to vendors' in-house product engineers so Progent's online consulting specialists can determine the most efficient resolutions promptly.

Remote technical services provided by Progent to companies in Honolulu and throughout the state of Hawaii include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the resources to assemble and manage an internal Help Desk but who need fast response from a dependable Call Center with professional phone support plus the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or improving your established organization, identifying or enhancing Help Desk software to address the particular needs of your corporation, or providing temporary online staff to reinforce your in-house Call Center resources to deal with demanding situations like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology consultants provides your computer users in Honolulu or anywhere in the state of Hawaii immediate communication with a reliable support resource with substantial experience delivering telephone-based support and remote repair service for networks powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a solid driver of company efficiency, and Progent's goal is to solve rather than just track network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers remote advanced consulting expertise and education in special application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and training for Microsoft applications including Microsoft CRM, Office Project, Word, and MS Excel. For more on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Honolulu, or anywhere in the state of Hawaii, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they cause crashes, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows networks, or networks powered by multiple operating systems.
How Your Honolulu Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Honolulu or anywhere in the state of Hawaii, Progent's phone-based computer support specialists can provide professional and cost-effective system support the moment your business needs it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your Honolulu company works with a local freelance consultant or employs a full time IT staff that know how to deal with the majority of computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to handle unexpected network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Honolulu
Progent's remote support services enable your Honolulu company to have the advantages of timely, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by being more available, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most offices in Honolulu or anywhere in Hawaii, nearby network service resources, whether consisting of independent consultants or an in-house maintenance staff, can deal with the majority of network problems. On the other hand, IT crises sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's online service specialists provide a convenient, fast, and budget-friendly way to augment your local resources and to transfer valuable information to improve your ability to handle future problems in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller businesses often rely on independent freelance consultants. While independent consultants have smaller internal costs than big support companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your network grows, system downtime and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to insure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically start with an information system implemented on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown onto a weak foundation. As a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly designed systems need careful analysis, smart strategic planning, and broad-based technical expertise to evolve to a network architecture that can provide the solid foundation to handle current business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller organizations need advice and technical training to navigate through an increasingly complex maze of product alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to align technical expertise with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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