Fast Remote Support for Honolulu Information Networks
Fast Online Support for Honolulu NetworksFor companies in Honolulu or anywhere in the state of Hawaii, Progent provides online support for computer systems based on Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the advanced technology necessary to solve most network issues rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical online service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where quick repairs manage to turn into big invoices. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized technologies and proven methodologies which ensure the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to access your company's network without breaching corporate security.

Progent's sophisticated customer support database system keeps extensive histories of all support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of support provided to every client by any Progent engineer. This database of issues and solutions is structured as a quickly searchable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced certifications and formal partnerships with major vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts are able to come up with the best resolutions quickly.

Remote support services provided by Progent to customers in Honolulu and anywhere in the state of Hawaii include:

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the resources to support an in-house Help Desk Call Center but who need quick access to a reliable Call Center with proficient telephone assistance plus the ability to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent extension of your established Help Desk team. Progent's Virtual Help Desk can act as a an escalation alternative to handle the toughest technical problems, or be ready in hectic situations when your other resources are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network experts provides your computer users in Honolulu or anywhere in the state of Hawaii quick access to a dependable technical support resource with years of experience offering phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a major contributor to business success, and Progent's aim is to resolve and not just report network problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Office Project, MS Word, and Microsoft Office Excel. For more information concerning Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Honolulu, or anywhere in the state of Hawaii, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your computer support is proactive and automated. By exposing looming problems before they grow into crashes, remote monitoring can minimize inconvenient and costly network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or networks that support a combination of operating systems.
How Your Honolulu Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Honolulu or anywhere in the state of Hawaii, Progent's online computer support specialists are ready to deliver professional and affordable IT help the instant your business needs it. Long experience providing online technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while avoiding the cost and lost time associated with in-person service calls.

Even if your Honolulu office has a local freelance consultant or employs an in-house organization that know how to handle common computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the time or the experience to solve unexpected system emergencies or especially challenging integration problems.

Features of Progent's Remote Network Services for Honolulu
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services offer offices in Honolulu or anywhere in the state of Hawaii unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can provide your office world class network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

  • Immediate Phone Access to Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Honolulu and is also ideal for networks in more remote regions of Hawaii that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has access to a wide selection of Microsoft support utilities, service information, and on-going education.

  • Per Minute Rates to Minimize Costs
    Progent offers online help on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for phone service and asks for no monthly subscription fee for services delivered during normal business hours. This keeps you from facing big invoices for routine repairs.

  • Access to Cisco Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers access to on-staff professionals who have expertise in designing, deploying, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's core support services consist of technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting support in specific business applications. Help available from the Application Experts staff includes:
    Dynamics GP Consulting and Customization
    Microsoft Office Project Training
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2016 Software Development and Microsoft SQL 2014 Software Development and Troubleshooting
    Oracle DBA Services and Application Development
    MySQL DBA Services and Software Design
    Apple Mac Help
    Amazon Marketplace Web Service (Amazon MWS) Programming

    By providing a convenient centralized resource for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that fit the unique needs of your business.

  • Sophisticated Remote Connectivity Software
    Secure remote access allows Progent's service experts to see precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise require an expensive onsite visit. Sophisticated online access tools and experienced engineers together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online support and automated system tracking.

  • Support for Leading VPN Products
    Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.

  • 24x7 Support for Maximum System Uptime
    For companies with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, at the front lines of IT service, performing a wide variety of technical projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for using technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by every consultant to every customer. The practice of documenting and organizing support activity results in more efficient service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.