For small businesses and new businesses in Honolulu or throughout the state of Hawaii, Progent's online network support engineers are ready to provide professional and cost-effective system support whenever your business requires it. More than 10 years of offering remote technical assistance has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while avoiding the expense and lost time associated with in-person support calls.
Even if your Honolulu small business relies on a regular independent consultant or employs a full time organization that know how to handle day-to-day network issues, Progent’s Microsoft certified engineers provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or especially complicated integration problems.
Features of Progent's Remote Network Services for Honolulu
Progent's online help, remote repair, system security consulting, and network management services offer small offices in Honolulu or anywhere in the state of Hawaii unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help program include:
Fast Telephone Contact with Microsoft Qualified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to small companies in Honolulu and is also ideal for customers in more remote areas of Hawaii that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, technical databases, and on-going training.
Per Minute Rates to Reduce Costs
Progent provides online help on a by-the-minute basis, so you are charged only for the services you use. Progent has no minimum fee for online help and imposes no monthly subscription fee. This keeps you from paying big bills for routine fixes.
Access to Cisco Network Architecture Experts
As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals with skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
Application Specialists Group
Progent's basic support offerings consist of system integration, MS Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting support for critical application areas. Help offered by the Application Experts Group includes:
By offering a convenient centralized resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your company.
Advanced Online Connectivity Tools
Protected online access permits Progent's service experts to observe exactly what your users see. This makes it easier to find quick fixes to problems that could otherwise require an expensive onsite visit. State-of-the-art remote connectivity tools and experienced technicians combine to enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and remote network tracking.
Support for Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
24x7 Service for Maximum System Uptime
For small organizations with line-of-business applications, Progent can provide 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure maximum network uptime.
Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-constrained small companies whose clients require immediate access to a Help Desk service with effective phone support and complete escalation capability.
Advantages of Progent's IT Support for Small Offices in Honolulu
Progent's remote network troubleshooting services enable your City# small company to realize the advantages of timely, expert IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:
Convenient virtual extension of your local IT resources
For most small businesses in Honolulu or anywhere in Hawaii, nearby network support resources, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical technical issues. However, serious problems might spring up when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite support people. In these situations, Progent's online support specialists give you a convenient, fast, and economical solution to augment your local resources and to transfer valuable knowledge to increase your capability to handle future issues in-house.
Less Reliance on Freelance Consultants
For network maintenance, small organizations commonly rely on individual freelance consultants. Although independent consultants have smaller overhead than big consulting firms and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of backup help may force your company to wait for assistance during an IT crisis. As your small business grows, network downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service expertise to insure your IT system stays up and running.
Create a Scalable Basis for Smooth Growth
Small companies typically start with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the success of the organization. These poorly designed environments require careful assessment, smart strategic planning, and wide IT knowledge to evolve to a system architecture that can offer the stable foundation to meet current business requirements and simplify downstream growth.
Work with Solution Providers Instead of Technology Sellers
Small offices require guidance and technical education to negotiate an increasingly complex maze of technology options available for promoting business growth and improving efficiency. Businesses do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is built around a predetermined technology rather than the genuine requirements of a small business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow small offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over=stretched in-house resources.
Proven Methodology
Progent’s team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional background, at the front lines of IT support, executing a wide range of technical tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not only world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to solve real-world IT problems rapidly.
Value Pricing
Progent's pricing policy is to bill for remote service and in-person help by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation sent by each staff member to each client. The practice of documenting and organizing support activity allows more effective service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who won’t release vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MOM allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company deploy and support Cisco’s security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the versatility to expand with your 1:25 PM 6/28/2006changing business needs. Progent’s Cisco-certified network experts are familiar with Cisco’s complete line of products aimed at eliminating information theft, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco products to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control framework for user authentication, authorization, and tracking from a graphical Web interface.
In performing IT projects for enterprise clients, Progent follows a structured methodology driven by specified milestones so as to meet budgetary, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards based on the best practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, test models, design adjustments, and expert deployment. All facets are documented to provide a detailed description of technical services delivered and to assist in ongoing system maintenance.
Progent's Microsoft-certified support team can provide network help and information technology consulting services for Microsoft Operations Manager and for the expanding line of Application Management Packs that bring the benefits of MOM to a wide array of business-critical applications. Progent offers consulting for MOM 2005 and Microsoft Operations Manager 2000 to bring small information networks ultra-high reliability, protection and performance. Progent can help you benefit from MOM by performing requirements assessment, deployment, configuration, customization, troubleshooting, Help Desk support, security planning, and management. With more than five years of experience working with the NetIQ technology upon which MOM is built, Progent's IT consulting professionals can offer small businesses enterprise-class expertise with MOM.
Progent's certified professionals can assist you you to calculate the benefits of Windows Server 2008 for your company, create pilot systems and rollout strategies, integrate Windows Server 2008 with your IT infrastructure and applications, educate your support staff how to use new administration utilities, and provide continuing consulting and support via low-cost options including Help Desk support and remote technical assistance.
Progent's Cisco-certified network engineers can show you how to design an economical, 24x7 Internet configuration solution that can deliver non-stop Internet connectivity via a broad array of fault tolerant Internet network technologies including high availability BGP, transparent fail-over, and redundant ISPs. Progent can provide Cisco Certified Internetwork Expert consultants to show you how to apply the most current technology for fault tolerant Internet connections to implement an affordable, fully redundant Internet interface with automatic failover and other capabilities to create non-stop Internet availability.
Progent's Microsoft-certified consultants have over a decade of background delivering email, electronic messaging, and email and telephony integration solutions for small companies and large enterprises. Progent provides economical Exchange 2003 Server support to strengthen email and virus security, configure high availability email environments, and implement off-site and mobile email access. Progent’s Microsoft Exchange consulting services can assist you in planning and carrying out a migration from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 5.5 to Exchange 2003 Server. In addition offers XP and Vista desktop Microsoft e-mail support for Exchange and Microsoft Outlook and can help you integrate Microsoft Outlook 2000 and Microsoft Outlook XP. For email virus defense and spam blocking, Progent offers expertise with Postini's managed services and Trend Micro Scanmail. Progent is a certified Postini aggregator. As a Postini reseller, Progent can help small companies benefit from Postini’s corporate-class spam blocking solution.
important characteristics of Microsoft Great Plains accounting include a modular structure that lets you buy just the components you need, a standardized foundation based on Microsoft technologies to protect your investment and offer a highly interconnected environment, enhanced reporting capabilities that allow you to track all operations, income and expenses and sales patterns, compatibility with Microsoft Office to speed access to corporate information, the capability to process information from almost any db software or desktop software into Microsoft Dynamics GP, plus an open design that makes it easy to create specialized programs. Progent can help you set up and support a reliable, protected server and communications network to support Microsoft Great Plains, and can provide expert Great Plains support professionals to show you how to convert the advanced features of Great Plains software into a productive business solution.
As the global standard in IP connectivity, Cisco Systems provides the most complete range of products and technologies for enabling Internet Service Providers to sell protected, flexible, value-added voice, video, and data services. Progent's Cisco-qualified IT consultants have experience addressing the distinct needs of Internet Service Providers by helping ISPs to design, implement, and manage fault-tolerant, extensible network environments appropriate for shared public networks.
VMware Server is a free virtualization product that runs on Linux and Microsoft Windows 2000/2003 Servers. VMware Server allows IT departments to partition a single server into multiple virtual servers and to begin experiencing the benefits of virtualization with minimal cost. VMware Virtual Server is a reliable yet easy to use product for companies unfamiliar with server virtualization technology and is powered by VMware’s field-proven technology. VMware Virtual Server is ideal for programmers, departments, and branch offices who wish to streamline application development, evaluate software in ready-to-run virtual environments, re-host outdated operating systems, and simplify server provisioning. Progent's skilled virtual server consultants can help you with VMware Server, VMware GSX Server, and VMware Infrastructure 3 so your company can take advantage of VMware server optimization.
For small and midsize business IT systems, administering and coordinating virus detection with business continuity as well as the preparartion for recovering vital systems after a serious breach requires an on-going effort that entails a variety of software utilities, procedures, and policies. Progent’s CISSP and ISSAP certified security experts can assist you with system security and virus protection in several areas, from security assessments to creating a comprehensive security strategy. Progent’s security consulting services include affordable per hour or contract support to show customers how to install and maintain protected small business information systems powered by Windows and Cisco Systems technology. Progent offers expertise for information security products from all major security defense vendors such as Cisco PIX Firewall, Computer Associates, Juniper Netscreen, Checkpoint, Trend Micro, Fortinet, Neoteris, Ingate, and Watchguard. Progent’s network security consulting engineers can provide expertise in physical security, wireless security, operational security, server security, applications development security, security infrastructure, security management practices, security design, security evaluation, and network security auditing. Progent can also help with telecommunications, network and Internet security, access control technology and processes, business continuity planning, information backup, and cryptography.
Progent's Apple Mac networking consultants can assist you with a wide array of network infrastructure issues such as network architecture, remote and mobile connectivity, internetwork compatibility, security, and emerging technologies including Voice over IP and high-speed wireless connectivity. For company networks based exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of planning, integrating, and maintaining a system infrastructure that is robust, safe, efficient and aligned with your corporate objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan SAN systems. Progent can also provide certified professionals to help you with Cisco routers and switches.
Microsoft SQL Server 2005 offers powerful, familiar tools to computer experts as well as to information workers, lessening the complexity of designing, integrating, administering, and using enterprise information and database applications in environments ranging from mobile devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on experience and broad knowledge in planning and deploying data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progent's Virtual Server Hosting and Management service offers comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the highest degree of dependability and scalability and is also easy to transfer to any data center. Progent's Virtual Server Hosting options are built on mature virtualization architectures that enable small businesses with mixed- platform environments to save dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Progent can supply companies in the San Francisco Bay Area and major cities nationwide with experts to help set up Microsoft Project, integrate the product with popular office productivity software such as Microsoft Outlook and Excel, and provide on-site training. Progent's staff consultants can help your business build and maintain a secure, robust IT system foundation to support your MS Project applications. Progent can also promote corporate project management solutions by setting up Microsoft Project Server.
