Immediate Online Technical Support for Honolulu Computer Systems
Fast Remote Technical Support for Honolulu NetworksFor companies located in Honolulu or anywhere in the state of Hawaii, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value because they possess the practical experience and have access to the advanced tools needed to solve the majority of information system issues quickly. This reduces immediate costs since service calls require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. In contrast to many online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where fast repairs manage to end up as substantial bills. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for remote consulting and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to communicate with your computer system without breaching corporate security.

Progent's powerful customer support database system keeps extensive histories describing all service that Progent's clients have received. Progent's staff consultants have access to the details of all help rendered to each client by every Progent consultant. This database of anomalies and responses is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and formal partnerships with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions quickly.

Online support services offered by Progent to customers in Honolulu and throughout the state of Hawaii include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the budget to assemble and manage an in-house Call Center but who need quick response from a reliable Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless reinforcement of your current Helpdesk team. Progent's Virtual Call Center can operate as a an escalation option to resolve the toughest computer system issues, or be ready in hectic situations when your regular resources are too busy.

    Progent's Call Center team of experienced information technology professionals offers your computer users in Honolulu or anywhere in the state of Hawaii rapid communication with an efficient technical support group with years of background providing telephone-based consulting and remote repair service for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's intent is to solve instead of just record network issues.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team offers remote professional engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Office Excel. To learn more concerning Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your computer support is proactive and automated. By uncovering potential issues before they evolve into network outages, proactive monitoring can avoid disruptive and expensive network crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that support multiple platforms.
How Your Honolulu Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Honolulu or throughout the state of Hawaii, Progent's online computer support specialists are ready to deliver professional and economical system help the moment your business needs it. More than a decade of delivering remote tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair network problems quickly while avoiding the cost and lost time associated with in-person service visits.

Even if your Honolulu company has a local freelance support technician or employs an in-house organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with sudden network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Organizations in Honolulu
Progent's remote network troubleshooting services enable your Honolulu company to experience the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your network will acquire added business value by being more available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Honolulu or anywhere in Hawaii, nearby computer support resources, whether represented by freelance consultants or a full-time IT staff, can resolve typical technical problems. On the other hand, IT crises sometimes occur when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support people. In these cases, Progent's on-call support specialists give you an easy, fast, and economical solution to augment your regular resources and to convey useful information to improve your ability to deal with future issues locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices commonly depend on independent freelance service providers. While freelance consultants have smaller overhead than big service organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your company to wait for help during an IT crisis. As your company expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your IT system is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically begin with an IT system created on a modest budget. Lacking a strong framework, band-aid fixes can get thrown onto a weak foundation. As a company grows, stability and scalability problems can hinder the success of the business. These poorly built environments need careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the stable foundation to handle vital business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require guidance and technical education to navigate through an ever more complicated array of technology alternatives available for promoting business growth and enhancing productivity. They hardly need a computer engineer who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical expertise, refined support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, at the forefront of network service, performing a broad range of technical tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for using technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be forced to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by each staff member to every customer. The practice of detailing and organizing support records allows more efficient service and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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