Fast and Affordable Remote Support for Honolulu Computer Networks
Immediate Online Consulting for Honolulu SystemsFor companies located in Honolulu or anywhere in the state of Hawaii, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value because they possess the practical background and have access to the sophisticated tools required to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with indirect costs by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many remote support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where quick repairs somehow end up as big tabs. Progent's skill at solving problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and field-tested processes that ensure the maximum degree of efficiency for online engineering help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's computer system remotely without breaching corporate security.

Progent's powerful technical support database application maintains comprehensive histories of the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help rendered to every client by every Progent consultant. This history of issues and responses is stored as a quickly accessible proprietary database that enables Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' internal support staff so Progent's remote consulting experts are able to find optimal solutions promptly.

Remote services offered by Progent to customers in Honolulu and throughout the state of Hawaii include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight series of outsourced network management services covers all key areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly from a ransomware incident. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the budget to support an in-house Help Desk Call Center but who want fast response from an efficient Call Center with professional phone support as well as the ability to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a transparent addition to your established Call Center organization. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the toughest network problems, or be ready in overflow instances when your other service providers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Honolulu or anywhere in the state of Hawaii quick contact with a reliable support group with substantial background delivering phone consulting and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a major enabler of business performance, and Progent's intent is to resolve rather than just track network issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote advanced consulting support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By spotting looming problems before they evolve into full-scale emergencies, automated monitoring can minimize inconvenient and expensive service crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a mix of operating systems.
How Your Honolulu Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Honolulu or throughout the state of Hawaii, Progent's online computer support specialists are ready to deliver effective and cost-effective system support whenever your company requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Honolulu organization deals with a local independent support technician or employs a full time IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to deal with unexpected network crises or especially complicated integration projects.

Details of Progent's Online Computer Services for Honolulu
Progent's phone support, Internet-based repair, system security consulting, and network management services give businesses in Honolulu or anywhere in the state of Hawaii unparalleled leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your office enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every customer. The practice of documenting and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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