Fast Remote Help for Honolulu Information Networks
Fast Online Consulting for Honolulu NetworksFor companies located in Honolulu or anywhere in Hawaii, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and diagnostic jobs.

Progent's online technical support experts provide exceptional value due to the fact that they possess the practical experience and have access to the advanced technology needed to solve the majority of information system problems quickly. Efficient support lowers direct expenses because service calls require fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many online service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes which ensure the highest level of efficiency for remote help and troubleshooting for IT networks of any size. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to access your system without violating network security.

Progent's advanced customer support reporting application maintains detailed histories describing all support that Progent's clients have received. Progent's authorized engineers have access to the details of assistance delivered to every client by any engineer. This history of problems and fixes is stored as a conveniently accessible support knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close partnerships with key industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow priority access to vendors' internal product engineers so Progent's online service experts are able to find the best solutions in the least time.

Online technical support services provided by Progent to customers in Honolulu and throughout the state of Hawaii include:

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Support
    Progent's Call Center programs for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the budget to support an internal Help Desk Call Center but who require fast access to a reliable Call Center with proficient phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to handle complex network problems, or be ready in those circumstances when your regular service providers are too busy.

    Progent's Help Desk Call Center team of veteran network professionals gives your customers in Honolulu or anywhere in the state of Hawaii quick assistance from an efficient support resource with substantial experience providing phone support and remote diagnostics for IT systems based on Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's aim is to fix instead of simply track network issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Project, MS Word, and MS Office Excel. To learn more information about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that incorporates the technology of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services managed backup.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Honolulu, or anywhere in the state of Hawaii, online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your network support is proactive and automated. By anticipating emerging trouble spots before they cause crashes, system monitoring can avoid disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or networks based on a mix of OS platforms.
How Your Honolulu Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based help with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Honolulu or anywhere in the state of Hawaii, Progent's online network support engineers are ready to provide professional and cost-effective system help whenever your company has to have it. More than a decade of delivering online technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Honolulu business works with a local freelance support technician or employs a full time organization that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to address unexpected system crises or especially complex integration projects.

Details of Progent's Remote Computer Support for Honolulu
Progent's phone support, Internet-based repair, system security consulting, and network management services give offices in Honolulu or throughout the state of Hawaii the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, in the trenches of network service, performing a broad range of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This means that you get not just expert technical skills, but also a consultant with field-tested methods for using technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you owe only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.















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