Fast and Affordable Remote Help for Honolulu Computer Networks
Fast Remote Support for Honolulu NetworksFor organizations in Honolulu or anywhere in the state of Hawaii, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools necessary to resolve most information system issues quickly. Efficient support lowers immediate costs because solutions use up fewer billable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid scenarios where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized tools and proven processes which allow the highest level of efficiency for remote consulting and repair for IT systems of any size. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to connect to your environment without violating corporate security.

Progent's powerful customer support reporting system maintains extensive records of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of all help provided to each Progent customer by every engineer. This archive of problems and responses is stored as an easily searchable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available additional extensive technical databases and permit fast response from vendors' internal support staff with the result that Progent's remote consulting experts can come up with optimal resolutions in the least time.

Online services provided by Progent to businesses in Honolulu and throughout the state of Hawaii include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for companies who lack the resources to assemble and manage an internal Help Desk but who want quick response from a reliable Help Desk Call Center with proficient phone support as well as the ability to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting services can support you in creating an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk software to address the unique needs of your business, or providing occasional online staff to supplement your existing Call Center team to deal with unusually busy situations like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced network experts offers your computer users in Honolulu or anywhere in the state of Hawaii instant communication with a large network service group with substantial background providing phone consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a significant driver of business productivity, and Progent's policy is to resolve and not simply track technical problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group offers online advanced engineering support and education in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom development, and training services, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive and automated. By detecting possible issues before they result in full-scale emergencies, remote monitoring can minimize disruptive and costly service crises. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by multiple platforms.
How Your Honolulu Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Honolulu or throughout the state of Hawaii, Progent's online computer support engineers can deliver professional and economical IT help the instant your company has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix IT problems quickly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Honolulu organization deals with a local independent consultant or employs a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to fix sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Network Support for Honolulu
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer offices in Honolulu or throughout the state of Hawaii the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your organization world class network support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, at the front lines of IT service, executing a broad range of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not only world-class technical help, but also a consultant with proven approaches for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you will not be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Businesses who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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