Immediate Remote Support for Honolulu UNIX, Linux, or Sun Solaris SystemsFor small companies in Honolulu or anywhere in the state of Hawaii, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent leverage due to the fact that they have the practical background and the advanced technology to resolve most information system issues rapidly. Efficient support reduces direct costs because service calls require a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick solutions manage to turn into large tabs. Progent's skill at solving problems quickly results in your business spending less money.

Progent's Remote Support Tools
Over time, Progent has developed an array of optimized technologies and field-proven methodologies that ensure the highest level of efficiency for remote technical support and repair for small and midsize business IT networks. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's online support team to link to your company's system remotely without compromising system security.

Progent's highly evolved customer support database system maintains comprehensive documentation for all support that Progent's clients have received. Progent's team consultants have the benefit of the records of assistance delivered to each client by every consultant. This archive of issues and resolutions is stored as an easily searchable proprietary knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists can arrive at optimal resolutions promptly.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Honolulu or anywhere in Hawaii or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online consulting experts have certified skills in a comprehensive set of technologies. This broad scope of technical skills enables Progent's engineers to tackle practically any crisis that may crop up in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-OS networks, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical services available from Progent to companies in Honolulu and throughout the state of Hawaii include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of information technology including system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from older systems to current Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX and Linux consultants can offer emergency remote help for resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Honolulu, HawaiiThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and indicates a consultant's network technology skills at the expert level. CCIEs know how to deal with even the most intractable issues encountered in network design, installation, management, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience allows them to fix even the most intractable problems rapidly. In typical cases, less qualified engineers can struggle for hours or days with the same tasks that a CCIE can dispose of in minutes. Few consulting organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so your company can receive urgent support for severe network problems that are crippling business productivity but are beyond the scope of your ordinary network service providers. Progent's Cisco CCIE consultants can tie into your environment via sophisticated remote support tools to provide efficient, safe, and economical diagnosis and repair. Progent's CCIEs can provide assistance with all of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network products.

  • Authorized MS Windows Expertise
    Microsoft Windows Expertise for Honolulu, HawaiiProgent's Microsoft-qualified remote service professionals can provide computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full range of online desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Certified System Security Engineers for Honolulu, HawaiiProgent's qualified CISSP and ISSAP security engineers can provide a range of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to clean up quickly following a serious penetration. Security consulting services offered by Progent cover comprehensive security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special projects that small businesses often request. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Services
    Progent's Help Desk support programs for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small organizations who lack the resources to build and maintain an internal Help Desk but who need fast access to an efficient Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent extension of your existing Helpdesk organization. Progent's Virtual Help Desk can act as an escalation alternative to resolve the toughest network issues, or be ready in overflow instances when your regular service providers are swamped.

    Progent's Call Center consulting services can aid you in creating an efficient new Call Center or revamping your current organization, identifying or modifying Help Desk Call Center application software to handle the unique demands of your business, or adding occasional online personnel to work with your existing Call Center team to deal with demanding situations like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center team of veteran network consultants gives your workers in Honolulu or anywhere in the state of Hawaii instant assistance from a large technical support group with years of background delivering telephone-based help and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a significant driver of company efficiency, and Progent's intent is to fix and not just report network problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth consulting support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Microsoft Excel. To read more information about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can nurture the creative components of Apple Mac computing by providing phone-based consulting support and training in imaging, sound, and video. Progent's consultants can provide help in a range of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio/video or establishing an audio/video post production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your computer support is proactive and automated. By uncovering emerging trouble spots before they grow into downtime, automated monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on multiple operating systems.

How Your Honolulu Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.

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