Immediate Remote Technical Support for Honolulu UNIX, Linux, or Sun Solaris SystemsFor small companies located in Honolulu or anywhere in Hawaii, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of network issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for remote help is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike many online support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where quick repairs manage to end up as substantial tabs. Progent's penchant for dealing with problems quickly translates into your business saving money.

Progent's Online Support Technologies
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes that allow the highest degree of effectiveness for online engineering help and repair for small and midsize business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your company's network without compromising network security.

Progent's sophisticated customer support database system maintains detailed histories for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to each client by every Progent engineer. This database of anomalies and responses is stored as a readily searchable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's remote service specialists are able to find the best resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To access Progent's remote services in Honolulu or anywhere in Hawaii or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote technical service experts offer certified skills in a comprehensive set of disciplines. This wide range of capability permits Progent's consultants to tackle practically any problem likely to occur in a small business network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To help businesses with multi-OS environments, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services available from Progent to small businesses in Honolulu and anywhere in the state of Hawaii include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services address a wide array of computer technology such as network infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can offer urgent remote assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Honolulu, HawaiiThe Cisco CCIE credential is the highest recognition for network infrastructure professionals, and certifies a consultant's technical skills at the expert level. CCIEs can deal with the most difficult problems surrounding network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience permits them to resolve even the most difficult problems quickly. In many instances, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Few consulting providers make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a CCIE so your company can get immediate assistance for severe network infrastructure issues that are crippling worker productivity but are not within the experience of your local IT support personnel. Progent's CCIE consultants can connect to your environment by means of the latest remote support tools in order to perform fast, safe, and economical analysis and repair. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Certified MS Windows Expertise
    Microsoft Windows Support for Honolulu, HawaiiProgent's Microsoft-qualified online support engineers can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2013 design, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of online PC desktop services including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Qualified System Security Experts for Honolulu, HawaiiProgent's qualified CISM and CISSP network security engineers offer a range of system protection solutions that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recuperate quickly after a serious penetration. Security consulting services offered by Progent cover comprehensive network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for small businesses who lack the resources to create an in-house Help Desk but who want quick communication with a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Help Desk Call Center can serve as an escalation resource to handle the most difficult computer system problems, or be available in overflow instances when your regular service providers are overwhelmed.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center application software to address the unique requirements of your corporation, or providing occasional phone support personnel to reinforce your existing Call Center group to deal with demanding situations like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran network professionals gives your clients in Honolulu or anywhere in the state of Hawaii immediate assistance from a dependable technical support group with extensive experience providing phone help and online diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center perception as a key enabler of business productivity, and Progent's aim is to solve instead of simply record IT problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff can supply online advanced engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and MS Office Excel. To read additional information concerning Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac professionals can support the artistic facets of Apple Mac environments by offering remote consulting services and training in imaging, audio, and video. Progent's consultants offer help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio or video or configuring an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide businesses in Honolulu, or anywhere in the state of Hawaii, online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so your network support is proactive and automated. By exposing looming problems before they expand into network outages, automated monitoring can minimize stressful and expensive information system crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or systems that incorporate a mix of operating systems.

How Your Honolulu Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.

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