Urgent Phone Technical Support for Honolulu UNIX or Linux SystemsFor small companies located in Honolulu or anywhere in the state of Hawaii, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and business continuity planning.

Progent's remote technical support services offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to solve most information system problems rapidly. This lowers direct expenses since service calls take up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's billing model for remote help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for billing avoid scenarios where fast repairs somehow end up as substantial bills. Progent's skill at disposing of problems efficiently translates into your company saving cash.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for remote help and repair for small company information networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.

Progent's highly evolved customer support database application includes detailed histories describing the service that Progent's customers have received. Progent's team engineers have the benefit of the records of all help delivered to each Progent customer by every Progent consultant. This archive of problems and fixes is organized as an easily searchable internal database that enables Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's remote service specialists can find optimal solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's phone support in Honolulu or anywhere in Hawaii or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based technical service experts possess advanced credentials in a comprehensive set of products and technologies. This broad range of capability allows Progent's engineers to manage almost any crisis that may occur in a small company network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.

To provide assistance to clients with multi-platform environments, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional experts, and ISSAP consultants.

Online support services Offered by Progent to small businesses in Honolulu and throughout the state of Hawaii include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services address a broad spectrum of information technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to current MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance for analyzing problems within UNIX/Linux systems powered by popular versions of UNIX including:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Honolulu, HawaiiThe Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs know how to handle even the most complex challenges occurring in network infrastructure design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness since their broad experience permits them to solve the most complex problems quickly. In typical cases, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few service firms make CCIEs available to assist small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can get urgent assistance for complex network problems that are crippling worker efficiency but are beyond the experience of your regular IT service group or consultant. Progent's CCIE consultants can connect to your environment by means of the latest on-line support tools to provide fast, safe, and economical analysis and repair. Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Certified Microsoft Windows Support
    Microsoft Windows Support for Honolulu, HawaiiProgent's Microsoft-certified online service professionals offer network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad range of remote PC desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Certified Network Security Consultants for Honolulu, HawaiiProgent's accredited CISM and CISSP security consultants can provide a variety of system protection solutions to enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate quickly after a serious penetration. Security solutions available from Progent include: thorough security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Call Center programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who lack the resources to support an in-house Help Desk but who need fast communication with a reliable Help Desk with professional phone support plus the available expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk can act as an escalation alternative to resolve the toughest technical problems, or be ready in hectic circumstances when your ordinary resources are swamped.

    Progent's Call Center consulting services can assist you in establishing an effective new Call Center or improving your existing organization, evaluating or modifying Help Desk Call Center software to meet the particular demands of your corporation, or adding occasional online staff to reinforce your existing Help Desk Call Center group to deal with unusually busy scenarios such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk staff of veteran network experts offers your clients in Honolulu or anywhere in the state of Hawaii immediate access to an efficient technical support group with years of background offering phone help and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a major enabler of company success, and Progent's intent is to solve instead of just report network problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group can supply online advanced engineering support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To learn more about Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the imaginative facets of Macintosh systems by providing phone-based help support and training in imaging, audio, and motion video. Progent's consultants offer help in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio/video or integrating an audio/video production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and costly network failures. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or environments that incorporate a variety of platforms.

How Your Honolulu Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.

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