Fast Phone Technical Support for Honolulu UNIX, Linux, or Sun Solaris NetworksFor small businesses located in Honolulu or anywhere in Hawaii, Progent provides support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and disaster recovery planning.

Progent's remote support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions accumulate a smaller number of chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and related losses due to business disruption, upset clients, unproductive workers, and distracted executives.

Progent's pricing model for online support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. In contrast to many remote service organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid scenarios where fast fixes somehow end up as substantial invoices. Progent's penchant for solving technical issues efficiently translates into your business conserving money.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested methodologies that allow the highest degree of efficiency for online technical support and repair for small company information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to interface to your company's environment without violating network security.

Progent's sophisticated technical support reporting application maintains detailed documentation describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support provided to every client by every Progent engineer. This archive of anomalies and responses is structured as a quickly accessible proprietary database that allows Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and formal relationships with important industry leaders such as Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's remote consulting experts can determine the most efficient solutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Support from Progent
To access Progent's remote support in Honolulu or anywhere in Hawaii or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's online technical service experts offer certified skills in a comprehensive array of products and technologies. This wide range of IT skills allows Progent's engineers to manage almost any emergency likely to occur in a small company information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To help customers with multi-OS environments, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services available from Progent to small businesses in Honolulu and throughout the state of Hawaii include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a broad spectrum of information technology including network architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy management, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide emergency online help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:

    Important Linux versions for which Progent offers expertise include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Engineers for Honolulu, HawaiiThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle even the most stubborn issues surrounding network design, deployment, maintenance, security, and repair. CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional value because their deep expertise enables them to find solutions for even the most intractable problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Few service firms make CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so your company can receive timely help for complex network infrastructure problems that are crippling worker efficiency but are not within the experience of your regular computer service personnel. Progent's Cisco CCIE consultants can communicate with your environment by means of state-of-the-art on-line troubleshooting tools to provide fast, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized Windows Support
    MS Windows Expertise for Honolulu, HawaiiProgent's Microsoft-certified remote support engineers offer network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad range of online desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified Network Security Professionals
    CISSP Qualified Network Security Engineers for Honolulu, HawaiiProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection services to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recover quickly after a damaging breach. Security support services available from Progent include: comprehensive network security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile access; defending your email system from spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables clients to complete major projects economically and on time. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Help Desk Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for smaller companies who lack the money or time to create an internal Call Center but who want quick response from an efficient Call Center with professional phone assistance as well as the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle complex network problems, or be available in those instances when your regular service providers are swamped.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your established organization, identifying or customizing Help Desk software products to address the particular requirements of your corporation, or adding occasional online personnel to work with your in-house Help Desk group during demanding scenarios such as software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of veteran information technology consultants provides your customers in Honolulu or anywhere in the state of Hawaii immediate communication with a reliable network service resource with years of background offering phone consulting and remote diagnostics for networks powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a major driver of business efficiency, and Progent's intent is to resolve rather than just record network issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group provides online and in-depth consulting expertise and education in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Word, and Microsoft Office Excel. For additional information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the artistic aspect of Macintosh computing by providing phone-based help services and training in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio or video or setting up an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Honolulu, or anywhere in the state of Hawaii, remote network monitoring support based on MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your computer support is proactive and automated. By uncovering potential problems before they expand into full-scale emergencies, proactive monitoring can minimize stressful and expensive service crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows systems, or networks that incorporate a variety of platforms.

How Your Honolulu Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.

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