Immediate Phone Help for Honolulu UNIX, Linux, or Sun Solaris NetworksFor small businesses in Honolulu or anywhere in the state of Hawaii, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers represent excellent leverage because they have the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces direct expenses since solutions require fewer billable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's billing policy for remote help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to typical online service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where quick fixes manage to turn into big tabs. Progent's penchant for handling technical issues quickly translates into your business conserving money.

Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of customized tools and field-proven processes that allow the maximum level of effectiveness for remote engineering help and repair for small business information networks. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to link to your company's system remotely without violating system security.

Progent's advanced service database application keeps comprehensive histories for all service that Progent's customers have received. Progent's authorized consultants have access to the history of all help delivered to each Progent client by every engineer. This history of trouble tickets and resolutions is structured as a quickly accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other extensive support databases and permit fast access to manufacturers' in-house support staff so Progent's remote service experts are able to determine the most efficient solutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's remote support in Honolulu or anywhere in Hawaii or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's remote support experts have certified skills in a comprehensive set of technologies. This breadth of technical skills permits Progent's engineers to tackle almost any crisis that may crop up in a small business network. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.

To support companies with multi-OS environments, Progent also offers the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical services Offered by Progent to small businesses in Honolulu and anywhere in the state of Hawaii include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services address a wide range of information technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux consultants can provide emergency remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Engineers for Honolulu, HawaiiThe Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and certifies a person's technical skills at the master level. CCIEs know how to deal with even the most complex challenges encountered in network infrastructure design, integration, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad experience enables them to find solutions for the most complex problems rapidly. In common instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone access to a CCIE so your company can receive immediate help for complex network problems that are impacting business efficiency but are not within the comfort zone of your local computer maintenance resources. Progent's CCIE engineers can tie into your environment by means of state-of-the-art on-line troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as VPN products.

  • Authorized Windows Experts
    Microsoft Windows Support for Honolulu, HawaiiProgent's Microsoft-qualified remote support engineers can deliver network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop consulting and support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Experts
    CISSP Certified Network Security Consultants for Honolulu, HawaiiProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your business to clean up quickly following a damaging breach. Security solutions offered by Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support services to help organizations of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize physical resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract projects that small companies often request. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Support
    Progent's Help Desk service offerings for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for small organizations who lack the resources to support an in-house Call Center but who want quick communication with an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent extension of your established Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the most difficult technical problems, or be available in those situations when your ordinary resources are swamped.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or improving your current one, evaluating or customizing Call Center software products to handle the special demands of your company, or adding occasional online personnel to supplement your existing Call Center resources to deal with unusually busy events like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of veteran network consultants provides your customers in Honolulu or anywhere in the state of Hawaii rapid assistance from an effective support group with years of experience delivering phone help and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a crucial driver of business efficiency, and Progent's policy is to solve rather than simply document IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft business applications including CRM, MS Project, Word, and Office Excel. To learn additional information on Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can support the imaginative components of Mac computing by providing remote consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio/video or setting up an audio/video production lab.

    Online Network Monitoring Support
    Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, remote network and server monitoring support powered by Microsoft Operations Manager network monitoring, customized by Progent for your business so your IT maintenance is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows systems, or environments based on a mix of platforms.

How Your Honolulu Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.

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