UNIX, Linux, Sun Solaris, Mac OS X Phone-based Technical Support for Honolulu Small Company Networks
For small and midsize companies located in Honolulu or anywhere in the state of Hawaii, Progent provides round-the-clock online support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the United States. In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and troubleshooting issues.
Progent's remote support engineers represent excellent value because they are equipped with the practical experience and the sophisticated tools to solve most information system problems quickly. Efficient support lowers direct costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing model for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical online service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where quick fixes manage to end up as major tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.
Progent's Online Support Technologies
Over time, Progent has refined an array of optimized technologies and proven processes which allow the maximum degree of efficiency for remote help and repair for small company information systems. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your company's environment without breaching network security.
Progent's advanced customer support database application maintains comprehensive histories for all support that Progent's customers have been provided. Progent's staff consultants have access to the details of support provided to each customer by any Progent consultant. This database of issues and repairs is structured as a readily exploitable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and formal partnerships with important industry leaders such as Cisco Systems and Microsoft permit access to additional extensive support databases and to vendors' internal product engineers so Progent's online service specialists are able to determine the most efficient solutions quickly.
Get Remote UNIX, Linux, Solaris, or Mac OS X Computer Support. Assistance from Progent
To get started with Progent's phone support in Honolulu or anywhere in Hawaii or to find out additional information about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have a critical requirement for network support, go to Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's remote consulting engineers possess advanced credentials in an extensive set of products and technologies. This wide range of technical skills allows Progent's consultants to handle almost any crisis likely to crop up in a small business network. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
Phone-based technical support services provided by Progent to small businesses in Honolulu and throughout the state of Hawaii include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad range of information technology such as network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and simplified management, and transitioning from older applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most complex problems associated with network infrastructure design, integration, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco System's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional value because their depth of experience permits them to resolve even the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes.
Few service providers make CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone access to a CCIE so you can get urgent support for severe network problems that are impacting worker efficiency but are beyond the scope of your ordinary IT service resources. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art on-line support technology in order to perform efficient, safe, and economical diagnosis and repair.
Progent's CCIEs have assistance with all of Cisco's popular family of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Experts Progent's Microsoft-qualified online support experts can deliver network troubleshooting and consulting help for all Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner network support company and can provide your business the help of consulting professionals who can show you how to configure, maintain and manage the entire suite of MS Servers such as Windows 2003 Server, Microsoft SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Server, Project Server, and System Center Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Qualified System Security Professionals Progent's qualified CISSP and ISSAP network security engineers offer a variety of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a damaging breach. Security support available from Progent include: thorough security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile access; protecting your email infrastructure against viruses, spam, and directory harvest attacks; and offering round-the-clock network monitoring.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs that small companies frequently request. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
Help Desk Services
Progent's Help Desk Call Center support programs for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for small organizations who don't have the budget to build and maintain an internal Call Center but who need quick communication with a reliable Call Center with proficient telephone assistance plus the ability to escalate the most challenging trouble tickets to advanced engineers.
Progent’s Virtual Call Center is designed for larger businesses and operates as a transparent reinforcement of your current Call Center staff. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the toughest technical challenges, or be ready in overflow instances when your other service providers are too busy.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or enhancing your established organization, identifying or enhancing Help Desk application software to address the particular needs of your company, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center resources to handle unusually busy scenarios such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of seasoned network professionals provides your workers in Honolulu or anywhere in the state of Hawaii instant access to a dependable technical support group with extensive background delivering telephone-based support and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk the reputation as a solid contributor to company productivity, and Progent's goal is to solve rather than just track network issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides remote professional engineering support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. For more concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can support the artistic facets of Apple Mac computing by providing remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Honolulu, or anywhere in the state of Hawaii, remote computer system monitoring support centered around Microsoft Operations Manager, adapted by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible problems before they grow into downtime, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows networks, or systems that support a variety of operating systems.
How Your Honolulu Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple Mac networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or e-mail information@progent.com.
Progent can assist your business to design and implement an efficient transition from a UNIX-based information system to a network powered by MS Windows and suited for supporting Microsoft's familiar office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can help you guard your information and minimize business discontinuity by designing an efficient transition strategy that preserves your current investments in UNIX software and infrastructure. UNIX-to-Windows transition support expertise available from Progent include analysis of existing environment, transition planning and testing, Exchange migration services, data and application software transition, and processor and mass storage migration and consolidation.
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid creation of a new generation of enterprise-class applications that can give your business a critical competitive advantage. SQL Server features built-in support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and administering Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET environment.
Progent's ISSAP certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous testing and extensive work with network security design. ISSAP consultants have in-depth understanding of access management systems and methodologies, telecommunications and network protection, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your company with all phases of architecture security.
E-Mail Guard by Postini offers constantly upgraded spam and virus filtering, data filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and service firm. If your company is too small to qualify for a regular Postini license, you can still have access to Postini’s Perimeter Manager services through Progent’s E-Mail Guard spam filtering and anti-virus aggregation offering. Progent’s expert e-mail protection consultants can show you how to develop an email security strategy that includes anti-spam and virus protection technologies and policies.
Progent’s Microsoft certified experts offer small and midsize businesses expert support services for System Center Operations Manager 2007 and MOM 2005. System Center Operations Manager 2007 and 2005 offer extensible and expandable enterprise-class system management by providing detailed event management, proactive monitoring and alerts, reporting and trend analysis, and network and program-specific heuristics and routines to increase the control of Windows Server System environments. Through built-in application intelligence, Operations Manager 2007 and 2005 help you isolate your IT health problems before they grow into crises, improve the payback of your network operations through specified best practices, and support your network operations and senior administrative staff through sharing critical service level and performance data. Progent’s Operations Manager consulting engineers have broad field-proven familiarity with System Center Operations Manager 2007 and MOM 2005 and can help your company deploy and configure MOM in order to optimize the availability and productivity of your IT system.
Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, performing a broad range of technical projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices that are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems efficiently.
For large organizations, Progent can leverage in-house network support groups by offering extensive background in supporting key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2003 integration, Systems Management Server (SMS) experience, and SQL Server help. For the national or global enterprise with branches in the San Francisco Bay Area, Progent can act as a transparent nearby supplement of enterprise IT management. Progent’s enterprise support services include corporate-wide security, online branch office support, network design, Sarbanes Oxley compliance, project management, and top-level support for multi-site network environments powered by Enterprise Windows 2003. Progent can offer on-site engineers and technicians to assist with a campus move or branch move, or a system designer to help with building or using an Internet Data Center or Hosting Facility.
Progent is convinced that a carefully architected and implemented network can be a crucial piece for enabling any company's growth, and Progent follows this credo in our own system environment. We have created a fault-tolerant virtual office infrastructure that allows our in-house engineers and certified contractors to offer fast and efficient service, cooperate closely on complex projects, and gain from career and private maturity from acting as a member of a dynamic business ethos of self motivation and freedom.
If your office network combines Sun Solaris technology with Microsoft Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your operating systems to coexist for simple management, seamless dataflow, high reliability, enhanced performance, and tight security. Progent's Solaris and Windows coexistence support offerings include IT architecture integration and support, consulting for Windows services for UNIX, remote server monitoring and administration, online technical help and troubleshooting, on-site technical support, and help desk call center support.
Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can assist you to plan, install, and manage a configuration of ISA Server 2006 on your information system that provides the firewall protection, speed and manageability that your business needs.
Progent's expert support team can help you design and implement an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network downtime, reduces long-term support demands, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent has the experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Exchange 2007 Server.
Even if your company has a minimal network services staff and a limited technology budget, your information system can still feature the same high availability and responsiveness that once required a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-qualified and Cisco-qualified IT professionals, the most recent system management products for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk service to keep your mission-critical network applications and hardware up and running. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and application monitoring to cut support expenses, resolve problems quickly, and prepare for issues before they impact system productivity. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform complete process management. Progent can help with MOM 2000 and MOM 2005 to give small business systems enterprise-class availability, protection and capacity.
For small and midsize companies located in Honolulu or anywhere in the state of Hawaii, Progent provides round-the-clock online support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the United States. In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and troubleshooting issues.
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most complex problems associated with network infrastructure design, integration, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco System's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional value because their depth of experience permits them to resolve even the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes.
Progent's Microsoft-qualified online support experts can deliver network troubleshooting and consulting help for all Microsoft server and business application technology. Progent is a 
Progent's qualified CISSP and ISSAP network security engineers offer a variety of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a damaging breach. Security support available from Progent include: thorough security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile access; protecting your email infrastructure against viruses, spam, and directory harvest attacks; and offering round-the-clock network monitoring.
