Urgent Remote Help for Honolulu UNIX, Linux, or Solaris SystemsFor small companies located in Honolulu or anywhere in the state of Hawaii, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security design and disaster recovery preparedness.

Progent's remote support engineers represent excellent value because they have the practical background and the advanced technology to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted management.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. In contrast to many online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor fixes manage to end up as large bills. Progent's penchant for handling technical issues quickly translates into your business conserving money.

Progent's Remote Technical Support Technologies
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for remote consulting and troubleshooting for small business computer networks. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your company's computer system remotely without breaching network security.

Progent's powerful customer support reporting system stores extensive histories describing the service that Progent's customers have received. Progent's authorized consultants have access to the history of support provided to every client by every Progent consultant. This history of anomalies and fixes is structured as an easily accessible proprietary database that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online consulting experts can come up with optimal solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Honolulu or anywhere in Hawaii or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's phone-based support experts possess certified skills in an extensive array of disciplines. This broad range of IT skills enables Progent's engineers to handle almost any problem that may crop up in a small or midsize company network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support businesses with multi-platform networks, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Phone-based services Offered by Progent to small businesses in Honolulu and throughout the state of Hawaii include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a wide range of information technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to current Windows or Linux environments. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Honolulu, HawaiiThe Cisco CCIE credential is the highest accreditation for network consultants, and validates a consultant's technical knowledge at the master level. CCIEs know how to deal with even the most difficult issues surrounding network infrastructure planning, deployment, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software updates. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise allows them to solve the most difficult problems quickly. In many cases, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Few service firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get immediate assistance for severe network infrastructure issues that are crippling business productivity but are not within the scope of your local network support resources. Progent's CCIE consultants can tie into your environment by means of the latest on-line troubleshooting technology to provide fast, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide expertise in all of Cisco's top-selling family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Certified Windows Experts
    MS Windows Expertise for Honolulu, HawaiiProgent's Microsoft-certified remote support engineers can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist you with a wide variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2013 development, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2017 Linux integration consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of online desktop support services including Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Certified System Security Engineers for Honolulu, HawaiiProgent's certified CISSP and ISSAP network security engineers offer a range of security solutions that can improve the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your business to clean up rapidly following a damaging penetration. Security support services available from Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile access; defending your messaging system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting support to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently request. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for small organizations who don't have the money or time to create an internal Call Center but who require fast access to an effective Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk can operate as an escalation option to handle the toughest network problems, or be ready in those instances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or enhancing your established one, evaluating or modifying Call Center software to address the unique requirements of your corporation, or adding occasional online staff to supplement your existing Help Desk team to handle high-demand situations like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned network experts gives your clients in Honolulu or anywhere in the state of Hawaii immediate communication with a reliable technical support group with substantial experience providing telephone-based support and online repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's aim is to resolve rather than just record IT problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts staff provides phone-based advanced consulting support and education in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft applications including CRM, MS Office Project, MS Word, and MS Office Excel. To read more concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative facets of Macintosh environments by providing phone-based help support and training in graphics, audio, and video. Progent's consultants offer help in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio or video or building an audio/video production lab.

    Remote Network Monitoring Support
    Progent can provide businesses in Honolulu, or anywhere in the state of Hawaii, online computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your computer maintenance is proactive and automated. By detecting emerging trouble spots before they evolve into network outages, automated monitoring can minimize inconvenient and expensive service failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that support a combination of operating systems.

How Your Honolulu Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.