Immediate Remote Technical Support for Honolulu UNIX or Linux SystemsFor small businesses located in Honolulu or anywhere in Hawaii, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's remote technical support services offer excellent leverage due to the fact that they have the practical background and the advanced technology to solve most network problems rapidly. Efficient support lowers direct costs since solutions require fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization saves even more in incidental expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor solutions somehow end up as large bills. Progent's skill at handling problems efficiently results in your company spending less cash.

Progent's Remote Support Tools
Through years of experience, Progent has refined a set of customized tools and field-proven methodologies that allow the highest level of efficiency for remote technical support and repair for small business information networks. Progent provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's online support team to interface to your company's network without breaching system security.

Progent's highly evolved customer support database system keeps thorough documentation describing the service that Progent's customers have been provided. Progent's team consultants have access to the history of assistance delivered to each customer by every Progent engineer. This history of issues and responses is organized as a conveniently searchable support knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to additional extensive support knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts are able to find the most efficient resolutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Honolulu or anywhere in Hawaii or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's phone-based network support experts have advanced credentials in a comprehensive array of disciplines. This breadth of technical skills allows Progent's consultants to manage practically any emergency that may crop up in a small company network. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help clients with mixed-platform environments, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Online support services Offered by Progent to companies in Honolulu and anywhere in the state of Hawaii include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of information technology such as network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy management, and migration from legacy systems to current Windows or Linux environments. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Engineers for Honolulu, HawaiiThe Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and certifies an individual's network technology skills at the expert level. Cisco qualified CCIEs can deal with even the most complex problems associated with network infrastructure design, installation, administration, security, and repair. CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional value since their broad expertise allows them to resolve even the most complex problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Few consulting organizations make CCIEs available to support small and mid-size companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get immediate assistance for serious network infrastructure problems that are impacting business efficiency but are outside the comfort zone of your ordinary network support personnel. Progent's CCIE support experts can communicate with your network using the latest remote support tools to perform efficient, safe, and economical analysis and repair. Progent's CCIEs offer expertise in all of Cisco's market leading family of connectivity products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN products.

  • Authorized Windows Expertise
    MS Windows Support for Honolulu, HawaiiProgent's Microsoft-certified remote support professionals offer network repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad array of online desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Certified Network Security Engineers for Honolulu, HawaiiProgent's accredited CISM and CISSP network security consultants can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to recover rapidly after a serious penetration. Security consulting services available from Progent cover thorough security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; installing firewalls; establishing safe architectures for off-site and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special projects that small businesses often request. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for small companies who lack the resources to support an in-house Call Center but who want fast response from a reliable Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent addition to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation option to handle complex computer system issues, or be available in hectic instances when your ordinary support engineers are swamped.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center application software to address the special needs of your corporation, or adding occasional online personnel to work with your existing Call Center resources to handle high-demand scenarios like software migrations, major upgrades, or installing new business software.

    Progent's Call Center team of experienced network professionals provides your computer users in Honolulu or anywhere in the state of Hawaii quick contact with a large support group with extensive background offering telephone-based support and remote diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk perception as a major driver of company performance, and Progent's goal is to fix rather than simply track network issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. To find out more about Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can promote the imaginative components of Macintosh environments by offering remote consulting support and training in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio or video or putting together an audio/video production studio.

    Online Network Monitoring Support
    Progent can provide companies in Honolulu, or anywhere in the state of Hawaii, online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your IT support is proactive rather than reactive. By spotting potential trouble spots before they grow into crashes, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by multiple OS platforms.

How Your Honolulu Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.