Fast and Affordable Remote Troubleshooting for Honolulu Computer Networks
Urgent Phone Support for Honolulu SystemsFor companies located in Honolulu or anywhere in Hawaii, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls accumulate minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many online support companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where quick fixes manage to turn into big tabs. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and proven processes that allow the maximum level of effectiveness for remote help and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to interface to your environment remotely without breaching network security.

Progent's proven technical support reporting system includes comprehensive histories describing the service that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance delivered to each client by any engineer. This history of trouble tickets and solutions is structured as a quickly exploitable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft open up other massive support databases and allow quick access to vendors' internal product engineers so Progent's online consulting specialists can find the most efficient solutions in the least time.

Remote support services available from Progent to clients in Honolulu and anywhere in the state of Hawaii include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who don't have the money or time to create an internal Call Center but who require fast access to an efficient Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting support can support you in establishing an efficient new Call Center or improving your established organization, selecting or modifying Help Desk Call Center application software to meet the unique demands of your business, or adding temporary online personnel to work with your in-house Help Desk group to handle demanding events such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology consultants provides your customers in Honolulu or anywhere in the state of Hawaii fast communication with a reliable support resource with substantial background delivering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a significant driver of company performance, and Progent's intent is to resolve instead of simply report IT issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Team offers remote professional consulting expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To read more about Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Honolulu, or anywhere in the state of Hawaii, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your network support is proactive rather than reactive. By anticipating looming issues before they grow into downtime, automated monitoring can avoid inconvenient and costly network crises. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that incorporate a combination of OS platforms.
How Your Honolulu Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Honolulu or anywhere in the state of Hawaii, Progent's online network support engineers can deliver expert and affordable IT help whenever your company requires it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Honolulu business deals with a regular independent support technician or maintains a full time organization that know how to deal with ordinary network problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to resolve sudden system emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Honolulu
Progent's online support services allow your Honolulu organization to have the benefits of on-call, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your network will derive added strategic value by being more reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    With most offices in Honolulu and throughout Hawaii, nearby network service providers, whether consisting of freelance consultants or an internal IT staff, can handle the majority of network problems. On the other hand, serious problems might spring up when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support people. In these instances, Progent's on-call support specialists provide a convenient, quick, and budget-friendly way to augment your regular help and to transfer valuable information to increase your ability to resolve downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller organizations often rely on individual freelance service providers. Although independent consultants carry smaller overhead than big consulting companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your network remains available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an IT architecture created on a modest budget. Without a strong infrastructure, band-aid fixes often get piled on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. These poorly designed environments need careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet current business demands and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require advice and technical training to negotiate an ever more complicated maze of technology options capable of accelerating business success and enhancing productivity. They do not need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Companies who utilize trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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