Immediate Remote Support for Honolulu Information Networks
Urgent Remote Support for Honolulu NetworksFor businesses in Honolulu or anywhere in the state of Hawaii, Progent provides online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent value because they have the practical experience and are equipped with the sophisticated technology required to resolve most information system problems quickly. Efficient support reduces immediate costs since solutions use up minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting expertise is especially important for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you receive. In contrast to many remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor repairs manage to turn into big tabs. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven methodologies which ensure the highest level of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to link to your company's network remotely without breaching system security.

Progent's proven technical support database application keeps detailed histories for the support that Progent's clients have been provided. Progent's staff engineers have access to the records of support provided to each customer by any Progent consultant. This history of trouble tickets and solutions is structured as a conveniently accessible proprietary database that enables Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.

Remote support provided by Progent to companies in Honolulu and throughout the state of Hawaii include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are designed for companies who don't have the money or time to build and maintain an in-house Call Center but who require fast response from a dependable Call Center with proficient phone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Call Center or revamping your established organization, identifying or modifying Call Center software products to handle the special requirements of your business, or providing occasional phone support staff to work with your in-house Help Desk group during unusually busy situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology professionals provides your customers in Honolulu or anywhere in the state of Hawaii instant assistance from a large support resource with substantial background delivering phone help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk recognition as a solid enabler of business productivity, and Progent's intent is to solve instead of merely document IT issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff provides online professional consulting support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Honolulu, or anywhere in the state of Hawaii, remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they result in downtime, system monitoring can head off disruptive and expensive network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by a combination of platforms.
How Your Honolulu Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Honolulu or throughout the state of Hawaii, Progent's online network support specialists can provide expert and cost-effective IT help the instant your organization has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Honolulu business works with a regular freelance consultant or employs an in-house IT staff that know how to deal with the majority of computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to address sudden network crises or particularly complicated integration problems.

Features of Progent's Online Computer Services for Honolulu
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Honolulu or throughout the state of Hawaii the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, refined support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry background, at the forefront of IT service, executing a broad variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not only expert technical help, but also a support engineer with field-tested methods for applying technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each staff member to every client. The practice of detailing and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















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