Even if your Honolulu small business relies on a local independent support technician or employs a full time IT staff that know how to deal with the majority of network problems, Progent’s Microsoft certified engineers provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to solve sudden network crises or especially complicated integration problems.

Details of Progent's Remote Computer Services for Honolulu
Progent's phone help, remote repair, system security expertise, and network administration services give small businesses in Honolulu or throughout the state of Hawaii unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help program include:

• Immediate Phone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small offices in Honolulu and is also ideal for customers in more remote areas of Hawaii that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has access to a wide array of Microsoft support tools, technical databases, and continuing education.

• Per Minute Rates to Minimize Expenses
  Progent provides online help on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for online help and requires no monthly retainer. This protects you from paying big invoices for quick repairs.

• Availability of Cisco Network Architecture Experts
  As a Certified Partner for Cisco, Progent can provide help from authorized specialists with expertise in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for local and remote networking.

• Application Specialists Team
  Progent's basic support offerings include system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting support for specific application areas. Help offered by the Application Experts Group covers:
  • Great Plains Software Consulting and Programming
  • Microsoft Dynamics CRM Consulting
  • Microsoft Project Expertise
  • MS Excel Consulting
  • Microsoft Office Expertise
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Help
  • Mac Help
  By offering a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that match the specific needs of your company.

• Advanced Remote Access Software
  Secure remote connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that might otherwise demand a costly personal service call. State-of-the-art remote access software and experienced technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite support and remote system tracking.

• Support for Mainstream VPN Gateways
  Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.

• 24-hour Support for High System Availability
  For small businesses with line-of-business applications, Progent offers round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk outsourcing services are intended especially for budget-constrained small businesses whose workers need instant access to a Help Desk service with effective telephone support and complete escalation capability.

Benefits of Progent's Network Help for Small Businesses in Honolulu
Progent's online technical help services allow your City# small business to enjoy the benefits of timely, world-class network support without the cost of managing an in-house IT staff. Your network will derive added strategic value by being increasingly available, efficient, and secure. Advantages to your company include:

• Convenient remote extension of your local support resources
  For most small companies in Honolulu and throughout Hawaii, local computer support resources, whether made up of outside consultants or a full-time maintenance staff, can deal with typical technical problems. However, major troubles may occur when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service people. In these cases, Progent's on-call service professionals provide an easy, quick, and budget-friendly way to augment your local help and to convey useful knowledge to improve your capability to deal with downstream issues in-house.

• Reduced Dependence on Freelance Consultants
  For IT support, small organizations commonly rely on individual freelance service providers. While freelance service people have smaller internal costs than big support organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve help may force your company to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve support experts to insure your network is always up and running.

• Create a Solid Foundation for Seamless Growth
  New organizations typically begin with an IT architecture created on a shoestring budget. Without a scalable framework, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can impede the success of the business. Such badly built systems need proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to offer the solid foundation to handle vital business demands and simplify downstream growth.

• Work with Problem Solvers Instead of Technology Resellers
  Small businesses require advice and technical education to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business growth and improving efficiency. They do not need a network consultant who is trying to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with corporate IT enable small companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over=stretched internal resources.

Progent stands out by offering:

• Certified Expertise in Microsoft's Entire Range of Server Platforms
  Progent can provide world-class support for Microsoft’s popular server platforms with services that include Microsoft Windows Server 2003 help, Windows 2000 upgrades, Microsoft Windows NT Server upgrades, Microsoft Exchange Server 2003 integration, Exchange 5.5 Server and Microsoft Exchange Server 2000 upgrades, and SQL 2005 help.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the forefront of network support, performing a broad range of IT tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a consultant with field-tested approaches for using computer knowledge to fix actual network problems quickly.

• Value Pricing
  Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be forced to permit less critical problems to fester.

• Complete Documentation of Delivered Services
  Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to each client. The practice of documenting and archiving support records allows more effective service and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and productive.

• Remote Network Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. This package allows your computer support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from painful and costly service losses.

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, go to Immediate Emergency Support.