Immediate Remote Help for Honolulu IT Networks
Fast Remote Help for Honolulu NetworksFor businesses in Honolulu or anywhere in Hawaii, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools required to resolve most information system problems rapidly. This reduces direct costs because service calls use up minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits even more with indirect expenses by minimizing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions manage to end up as big bills. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies that allow the maximum level of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to link to your environment without violating system security.

Progent's powerful customer support database application keeps extensive records describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help rendered to each customer by every engineer. This history of problems and resolutions is organized as an easily exploitable proprietary database that allows Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to determine the most efficient resolutions quickly.

Online services offered by Progent to clients in Honolulu and throughout the state of Hawaii include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's leading corporations. The ProSight series of network management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the resources to build and maintain an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with professional telephone support as well as the ability to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your current one, selecting or modifying Call Center software products to handle the special requirements of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk Call Center resources to handle high-demand events such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your customers in Honolulu or anywhere in the state of Hawaii instant access to an effective network service group with extensive background offering phone help and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a significant contributor to company success, and Progent's aim is to resolve rather than merely document IT problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides online advanced engineering support and education in key application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Honolulu, or anywhere in the state of Hawaii, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so that your computer support is proactive rather than reactive. By anticipating looming problems before they result in full-scale emergencies, system monitoring can avoid stressful and costly network crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that support multiple platforms.
How Your Honolulu Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Honolulu or throughout the state of Hawaii, Progent's phone-based computer support engineers are ready to provide professional and affordable system support whenever your business needs it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to fix network problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Honolulu business deals with a regular independent support technician or maintains an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to solve unexpected system crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Companies in Honolulu
Progent's remote support services enable your Honolulu company to have the advantages of timely, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most businesses in Honolulu and throughout Hawaii, nearby computer support providers, whether consisting of independent consultants or a full-time IT staff, can handle typical network issues. However, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's online support professionals offer a convenient, quick, and affordable solution to augment your regular resources and to convey useful knowledge to improve your capability to handle downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies often depend on individual freelance service providers. While freelance consultants have smaller overhead than larger support companies and can often charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the absence of fallback help may force your business to wait for help during an emergency. As your network expands, system downtime and trouble with vital software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup service expertise to make sure your network is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an IT system created on a modest budget. Without a robust infrastructure, slap-dash repairs can get piled on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. These poorly designed systems need proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet critical business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices require guidance and technical training to negotiate an increasingly complex maze of technology options capable of accelerating business growth and improving efficiency. They hardly need a network engineer who is trying to sell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the front lines of network service, executing a wide variety of IT tasks for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each consultant to every client. The practice of documenting and archiving service activity allows more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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