Immediate Online Help for Honolulu Computer Networks
Immediate Phone Support for Honolulu SystemsFor organizations in Honolulu or anywhere in Hawaii, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, plus the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve the majority of information system problems quickly. Efficient support lowers immediate expenses since solutions require fewer billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to many remote service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from situations where fast repairs somehow end up as big tabs. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your company's network without breaching network security.

Progent's proven service database system keeps detailed histories of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of assistance delivered to each Progent customer by any consultant. This database of issues and solutions is organized as a readily searchable support knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' internal support staff so Progent's online service specialists are able to find the most efficient solutions promptly.

Remote services available from Progent to clients in Honolulu and anywhere in the state of Hawaii include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after a ransomware attack. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to execute major initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for companies who lack the resources to build and maintain an internal Help Desk but who need fast access to an efficient Help Desk with proficient telephone support as well as the ability to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or enhancing your existing one, evaluating or modifying Call Center application software to handle the special needs of your business, or adding temporary phone support staff to supplement your existing Help Desk team to handle demanding events such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of veteran information technology consultants offers your clients in Honolulu or anywhere in the state of Hawaii rapid assistance from a large support resource with extensive experience offering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a major driver of business performance, and Progent's goal is to fix and not just report network issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote advanced engineering support and education in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Honolulu, or anywhere in the state of Hawaii, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so that your network support is proactive and automated. By uncovering looming issues before they expand into full-scale emergencies, system monitoring can minimize inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a mix of operating systems.
How Your Honolulu Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Honolulu or throughout the state of Hawaii, Progent's online network support specialists are ready to provide effective and affordable system support whenever your organization requires it. Long experience offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair IT problems rapidly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Honolulu business works with a regular freelance support technician or employs an in-house organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Organizations in Honolulu
Progent's online network troubleshooting services allow your Honolulu business to realize the benefits of timely, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will acquire greater business worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    With most offices in Honolulu or anywhere in Hawaii, local network support resources, whether consisting of freelance consultants or a full-time IT staff, can deal with typical network issues. On the other hand, serious problems might strike when your regular support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your usual support people. In these cases, Progent's online support professionals give you a convenient, fast, and budget-friendly solution to supplement your regular help and to pass on useful information to increase your capability to deal with future problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller businesses often depend on independent freelance consultants. While freelance service people have less internal costs than big support organizations and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve help may force your business to go without assistance during an emergency. As your company grows, system downtime and problems with vital software become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve support experts to insure your network is always available.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically start with an IT architecture created on a modest budget. Without a robust infrastructure, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. These badly designed systems need proper assessment, intelligent strategic planning, and wide IT expertise to upgrade to a system infrastructure that can provide the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations require advice and technical education to negotiate an increasingly complex array of product options capable of promoting business success and improving efficiency. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the forefront of IT support, executing a wide range of IT projects for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during normal business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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