Consulting and Technical Support for BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry mobile PDAs were once one of the most successful solutions for maintaining anytime-anywhere access to messaging, calendars, web programs, and other critical business data. Progent offers Houston, Texas companies the expertise of BlackBerry-qualified professionals who can assist businesses to maintain existing BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for companies of any size, successful deployment and maintenance of BlackBerry technology has become increasingly difficult. To address issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and company databases, small organizations often turn to external consulting firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-qualified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions economically and effectively, doing away with the need for an in-house BlackBerry technology specialist and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, coupled with Progent's proven online support model, gives small businesses an affordable solution for incorporating BlackBerry products seamlessly into their information system.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange setup so that your database and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you track and support BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom mobile applications, and ensure that your network infrastructure is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored quickly and safely.

Consulting Expertise for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software allows Exchange Server, Lotus Domino, or Novell GroupWise clients to transmit and receive emails that stay encrypted in transit to ensure maximum security. BlackBerry Enterprise Server also streamlines a broad variety of critical administrative tasks that span from BlackBerry setup and upgrades to mobile security and high availability.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-certified engineers can help you use BlackBerry Enterprise Server to do basic tasks like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Manage client settings with BES Server's vast library of IT policies

Progent's BlackBerry-certified consultants can also help you to utilize BlackBerry BES Server to perform key tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Install and support BES Server's fault-tolerant infrastructure based on virtual servers
  • Deploy BlackBerry smartphones remotely
  • Establish custom administration roles
  • Automatically track and analyze the health of your BlackBerry system

Progent's Remote BlackBerry-Qualified Technical Support is Quick and Economical
For businesses in Houston, Texas who require fast and economical access to a certified BlackBerry consultant, Progent delivers efficient remote help from a seasoned support staff who have delivered IT solutions to organizations in every state in the U.S. (Refer to Progent's client testimonials.)

Remote support eliminates travel expense and lets engineers solve problems rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry technologies and offer professional support in areas including troubleshooting synchronization problems, configuring BlackBerry Enterprise Server, and creating a protected, fault-tolerant system architecture for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to perform common support functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, editing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned experts can in addition help your company to troubleshoot a wide array of problems associated with synchronization, device recognition, email reconciliation, web browsing, wireless connections, IM, desktop software configuration, and Desktop Redirector.

As a leader in providing nationwide online support for small business networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support expenses at a minimum and, by dealing with problems promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as resolving enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, implementing wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry engineers can also show you how to use management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help you to define and implement sensible security options.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange Server.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
To contact Progent about consulting support for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.
















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