Enterprise-class Online Consulting and Support Services for BlackBerry Environments
RIM BlackBerry Remote Configuration HelpSecure and uninterrupted access from mobile phones to email platforms like Microsoft Exchange Server, Domino, or Novell GroupWise is now a necessity for businesses of any size who want to maximize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are some of the most popular technologies for enabling and managing mobile communications. But, supporting efficient BlackBerry environments has become complex because of the advanced tools available to fulfill the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry qualified consultants are experienced at providing remote consulting services for BlackBerry environments, reducing support expenses and resolving issues more quickly than is feasible with traditional on-premises service providers.

Progent maintains a large team of remote engineers certified to support IT system that include technology from all major vendors. (See technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist your company to resolve complex issues with your network environment. Progent's Apple qualified experts can assist you to interface Macs with your wireless connectivity solution and can provide expertise with Apple iPhone and iPad integration. Progent's Linux engineers can offer assistance for supporting application servers based on all leading distributions of Linux including RedHat, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo. This range of support skills permits Progent to act as a convenient solution for consulting assistance needed in mixed-platform networks and avoids the blame game that small companies often encounter when trying to find computer help.

Progent's information technology security engineers have been awarded top security certifications such as CISM and Certified Information Systems Security Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include a pair of ultra-affordable security inventory scanning service packages that allow small businesses to get an impartial network security evaluation from a Progent security engineer to determine possible weaknesses in the security posture you expose inside and outside your firewall.

Integration Help for BlackBerry Enterprise Server
RIM's advanced platform for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful software enables Microsoft Exchange, Lotus Domino, or Novell GroupWise users to send and receive messages that are encrypted in wireless transit to ensure optimum data protection. BlackBerry Enterprise Server also streamlines a broad variety of key management jobs that span from smartphone deployment and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Configuration Help

Progent's BlackBerry-qualified engineers can assist you to use RIM BlackBerry BES Server to do routine jobs like:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user and group settings with BlackBerry's vast library of policies

Progent's BlackBerry-qualified consultants can also help you to utilize BES Server to implement important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Set up and manage BlackBerry's fault-tolerant infrastructure based on virtual servers
  • Deploy BlackBerry devices remotely
  • Set specialized administration roles
  • Automatically track and analyze the integrity of your BlackBerry system

Expert BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's authorized RIM BlackBerry support specialists are available online to deliver prompt technical help to businesses in the Houston region or throughout the state of Texas. Progent's seasoned online technical support experts have helped businesses resolve computer issues and reduce IT service expenses in each state in the country and built a substantial base of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide remote consulting support for a broad selection of issues related to RIM BlackBerry software and devices including synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, configuring wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and assist you to select and implement appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network requirements assessment, solution architecture, installation strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist you to determine which administration model and physical components match your requirements, and analyze your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices concerning alternatives for software versions, server hardware and storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry-certified expert can assist your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Expert
In order to contact Progent about technical assistance for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.
















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