Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless PDAs were once one of the most successful solutions for achieving mobile connectivity to email, calendars, web-based programs, and other vital business information. Progent can provide Houston, Texas companies support from BlackBerry-certified experts who can assist companies to maintain existing BlackBerry environments or transition efficiently to a more popular mobile solution.

As the complexity of small business networks has increased, and as the need for enterprise-class protection, dependability, and recoverability has become the standard for businesses of any size, successful deployment and maintenance of BlackBerry solutions has become more difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small organizations often turn to outside support professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-qualified engineers who can help small organizations to plan, manage, and repair BlackBerry solutions affordably and efficiently, eliminating the need for an internal BlackBerry solutions expert and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, combined with Progent's proven online service delivery model, gives small businesses an affordable alternative for incorporating BlackBerry products productively into their business information network.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to monitor and control BlackBerry devices throughout your company, recommend security policies that make sense for your business, develop custom mobile software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Integration Expertise for BlackBerry Enterprise Server
RIM's advanced solution for administering large groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool enables Exchange Server, Lotus Domino, or Groupwise clients to transmit and receive messages that stay encrypted during wireless transit to ensure optimum security. BES Server also streamlines a wide variety of critical administrative tasks that span from smartphone setup and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-certified engineers can assist you to utilize BlackBerry Enterprise Server to do routine tasks such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage user settings with BES Server's extensive library of IT policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry Enterprise Server to implement key procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and support BES Server's high-availability architecture using VMware
  • Install BlackBerry smartphones wirelessly
  • Establish specialized management roles
  • Automatically track and analyze the overall health of your solution

Professional RIM BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry engineers are available remotely to deliver expert technical help to companies in the Houston area or throughout the state of Texas. Progent's experienced online technical support experts have helped businesses resolve computer issues and cut IT service expenses in every state in the United States and established a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online assistance for a wide array of issues related to BlackBerry software and devices such as synchronization, configuration with Microsoft Exchange, managing BlackBerry BES Server, and strengthening wireless security. Important BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can help your company to perform common technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, modifying user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned experts can also help you to resolve a broad array of problems concerning synchronization, handset recognition, email consistency, web browsing, mobile connections, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online support for small business IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support expenses at a minimum and, by solving problems quickly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to operate administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to select and install appropriate security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, manage Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network needs assessment, solution architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability architecture, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a wireless system that fits within your IT budget and supports your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which management approach and physical components meet your requirements, and analyze your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software versions, server hardware and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry consultant can help your company to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to run company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
To ask Progent about professional help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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