Fast Remote Help for Houston Networks
Urgent Remote Support for Houston NetworksFor companies located in Houston or anywhere in the state of Texas, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated tools required to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions use up minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are billed only for the support that you actually get. Unlike many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where quick fixes manage to turn into substantial invoices. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and proven processes which ensure the highest degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to link to your environment without breaching corporate security.

Progent's powerful technical support database system maintains extensive documentation for the support that Progent's clients have been provided. Progent's staff engineers have access to the details of all help provided to every client by any Progent engineer. This history of problems and solutions is structured as a quickly retrievable support database that permits Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online service experts are able to find the best resolutions promptly.

Remote services offered by Progent to customers in Houston and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the resources to support an internal Call Center but who require fast communication with an effective Help Desk with proficient phone support as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless reinforcement of your established Call Center organization. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the toughest computer system issues, or be available in overflow instances when your regular resources are overwhelmed.

    Progent's Call Center staff of seasoned network consultants gives your clients in Houston or anywhere in the state of Texas quick communication with an effective support resource with extensive background offering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a crucial contributor to company success, and Progent's target is to solve and not merely report network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers online professional consulting expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Houston, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your network support is proactive and automated. By detecting possible trouble spots before they expand into full-scale emergencies, system monitoring can head off stressful and costly information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by a variety of platforms.
How Your Houston Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Houston or anywhere in the state of Texas, Progent's online computer support specialists can deliver professional and economical system support the instant your business requires it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Houston business deals with a local independent consultant or employs an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to resolve unexpected network emergencies or especially complicated integration projects.

Features of Progent's Online Computer Support for Houston
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services offer businesses in Houston or anywhere in the state of Texas the greatest leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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