Fast Remote Troubleshooting for Houston Computer Systems
Urgent Remote Support for Houston NetworksFor organizations located in Houston or anywhere in the state of Texas, Progent offers online support for networks based on Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent value because they possess the practical background and are equipped with the advanced tools needed to resolve most information system issues quickly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent scenarios where speedy. minor repairs somehow end up as major bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to link to your computer system remotely without compromising corporate security.

Progent's powerful service reporting system includes comprehensive records for the service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to each Progent client by any engineer. This history of problems and responses is stored as a quickly retrievable proprietary knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's remote service specialists are able to determine the best solutions in the least time.

Remote technical services offered by Progent to customers in Houston and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's top corporations. The ProSight line of network monitoring and management services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to complete major projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the budget to create an internal Help Desk Call Center but who require quick access to a reliable Help Desk Call Center with professional telephone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless reinforcement of your established Call Center team. Progent's Virtual Help Desk can act as a an escalation option to handle the toughest network problems, or be available in hectic circumstances when your regular service providers are swamped.

    Progent's Call Center staff of experienced information technology consultants gives your customers in Houston or anywhere in the state of Texas fast contact with an efficient network service resource with substantial background delivering phone support and online diagnostics for networks powered by Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a key driver of business productivity, and Progent's policy is to fix instead of merely report network problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Office Project, Word, and MS Excel. For more concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so that your computer support is proactive rather than reactive. By spotting potential problems before they grow into full-scale emergencies, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows systems, or environments that support a variety of OS platforms.
How Your Houston Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote help with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Houston or throughout the state of Texas, Progent's online network support engineers are ready to provide expert and cost-effective system help the instant your organization has to have it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Houston office works with a local independent support technician or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve unexpected network crises or particularly complex integration problems.

Benefits of Progent's IT Support for Offices in Houston
Progent's remote network troubleshooting services allow your Houston company to have the benefits of on-call, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Houston or anywhere in Texas, local network support resources, whether made up of independent consultants or a full-time IT staff, can handle typical technical problems. However, IT crises sometimes strike when local resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual service technicians. In these situations, Progent's on-call service professionals provide an easy, quick, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your ability to deal with downstream issues locally.

  • Less Reliance on Freelance Consultants
    For IT support, smaller offices commonly rely on individual freelance service providers. While freelance consultants have smaller overhead than big consulting firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your business to go without assistance during an IT crisis. As your business expands, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup support expertise to make sure your IT system stays available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often start with an IT architecture created on a modest budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These poorly built systems need careful assessment, intelligent strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to offer the stable foundation to handle vital business demands and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller offices require advice and technical education to negotiate an increasingly complex array of product options available for accelerating business growth and improving productivity. They hardly need a network consultant who is motivated to resell a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical experience, refined support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the forefront of IT service, performing a broad variety of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not just expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Businesses who work with familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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