Remote Network Support for

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most network problems rapidly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by minimizing or eliminating network downtime and related losses stemming from business disruption, upset clients, unproductive workers, and distracted executives.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to typical remote service firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where fast repairs manage to end up as substantial bills. Progent's penchant for solving problems efficiently translates into your company saving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of customized tools and proven processes that promote the highest level of effectiveness for remote help and repair for small and midsize company IT systems. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your company's system without violating network security.

Progent's advanced technical support reporting application stores thorough records of the support that Progent's clients have received. Progent's staff service personnel have access to the history of services rendered to every client by any engineer. This archive of problems and resolutions is stored as a conveniently accessible internal knowledge base that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco Systems and Microsoft make available other massive technical knowledge bases and to manufacturers' internal support staff so Progent's remote service specialists are able to determine optimal solutions quickly.

Phone-based services provided by Progent to small businesses in Houston and throughout the state of Texas include:

• Authorized Windows Support
  Progent's Microsoft-certified online support professionals offer computer system repair and IT support for the complete line of Microsoft server and application technology. Progent is a Microsoft Gold Certified Partner consulting firm and can offer your company the expertise of support engineers who can assist to configure, troubleshoot and administer the extensive family of Microsoft Windows Servers including Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Services, Project Server, and System Center Operations Manager 2007 and 2005.

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most intractable issues encountered in network infrastructure design, installation, maintenance, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco System's internal support staff in isolating problems with IOS Software network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience enables them to fix the most complex problems rapidly. In typical instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes.

  Few support providers make Cisco CCIEs available to assist small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so your company can receive immediate assistance for serious network infrastructure issues that are lowering worker efficiency but are outside the experience of your ordinary network service group or consultant. Progent's Cisco CCIE engineers can connect to your computer system by means of advanced on-line support tools to provide fast, secure, and economical diagnosis and remediation.

• CISSP, ISSAP, and CISM Qualified System Security Consultants
  Progent's accredited CISSP and ISSAP network security consultants can provide a range of security services that can bolster the safety of your Windows, Mac, Linux, or UNIX environment against assaults or assist your business to recuperate quickly following a damaging penetration. Security support offered by Progent cover in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; defending your email infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.

• UNIX/Linux, Solaris, and Mac OS X Support Services
  Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services address a broad array of computer technologies such as system architecture, email solutions, system and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.

  Progent's UNIX/Linux consultants can provide urgent phone-based help analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

  • Mac OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

• Help Desk Call Center Services
  Progent's Help Desk service options for small and midsize organizations with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for small companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who need quick communication with an effective Call Center with professional telephone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent’s Virtual Call Center is designed for bigger businesses and acts as a transparent supplement to your established Help Desk resources. Progent's Virtual Call Center can operate as a an escalation resource to resolve complex network problems, or be available in those instances when your regular resources are too busy.

  Progent's Call Center team of veteran network experts gives your workers in Houston or anywhere in the state of Texas fast communication with an effective network service resource with years of experience delivering phone consulting and remote repair service for networks based on Windows, Cisco Systems, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a significant enabler of company performance, and Progent's target is to fix instead of simply track technical issues.

• Business Applications Services: Training, Customization, and Problem Solving
  Progent's Applications Consulting Group offers remote and in-depth engineering expertise and training in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To learn additional information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Services.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Houston, or anywhere in the state of Texas, remote computer system monitoring services centered around MS System Center Operations Manager, adapted by Progent to fit your environment so your IT support is proactive rather than reactive. By exposing emerging problems before they evolve into crashes, system monitoring can head off inconvenient and costly service failures. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Windows systems, or systems based on a combination of operating systems.

How Your Houston Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based support with Microsoft, Apple Mac, or Linux networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or e-mail information@progent.com. For small businesses and new businesses in Houston or throughout the state of Texas, Progent's phone-based computer support specialists are ready to provide expert and cost-effective IT support the instant your organization has to have it. More than a decade of offering online technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the expense and lost productivity that comes with on-premise service calls.

Even if your Houston company deals with a local freelance consultant or maintains a full time IT staff that know how to handle typical network issues, Progent’s Microsoft certified engineers provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to fix unexpected network emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Small Businesses in Houston
Progent's remote network troubleshooting services enable your City# small company to have the advantages of on-call, world-class IT support without the expense of managing a full-time IT organization. Your network will acquire added strategic value by being increasingly available, productive, and protected. Benefits to your business include:

• Seamless virtual extension of your on-site IT resources
  With most small businesses in Houston and throughout Texas, local network support resources, whether represented by independent consultants or a full-time IT staff, can solve typical network problems. However, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call support professionals offer a convenient, fast, and budget-friendly solution to augment your regular help and to pass on useful knowledge to improve your capability to resolve downstream issues locally.

• Less Dependence on Freelance Consultants
  For IT maintenance, small organizations commonly rely on individual freelance service providers. Although freelance consultants have less overhead than larger service companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may force your company to go without help during an IT crisis. As your small business expands, network downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to insure your network stays available.

• Create a Solid Basis for Smooth Expansion
  Small companies often start with an information system created on a shoestring budget. Without a robust framework, band-aid fixes can get thrown onto an unstable foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly built systems need proper assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet vital business requirements and simplify downstream growth.

• Interact with Problem Solvers Rather Than Product Sellers
  Small companies need guidance and technical training to navigate through an ever more complicated array of product alternatives capable of accelerating business success and enhancing efficiency. They do not need a network consultant who is trying to resell a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking enable small companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Full Range of Servers
  Progent offers in-depth support for Microsoft’s popular server platforms with services that include Windows Server 2003 integration, Windows 2000 Server migration, Microsoft Windows NT Server migration, Microsoft Exchange 2003 Server help, Exchange Server 5.5 and Microsoft Exchange 2000 Server upgrades, and Microsoft SQL 2005 help.

• Value Pricing
  Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for quick repairs so you will not be forced to allow simple problems to fester.

• Full Records of Delivered Services
  Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to every client. The practice of documenting and archiving support activity results in more efficient support and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who won’t release the keys to the kingdom.

• 24x7 Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.