Fast Remote Technical Support for Houston Networks
Urgent Phone Support for Houston SystemsFor businesses in Houston or anywhere in Texas, Progent offers online support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage because they possess the real-world background and are equipped with the advanced technology needed to resolve most information system problems rapidly. This reduces immediate costs because solutions use up minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike many online service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at solving problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-proven methodologies that permit the highest degree of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's network remotely without compromising corporate security.

Progent's powerful customer support database system includes thorough records describing the service that Progent's customers have been provided. Progent's team service personnel have access to the history of services delivered to each customer by every consultant. This database of trouble tickets and repairs is structured as a readily accessible internal database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and formal relationships with major technology companies including Cisco and Microsoft open up other extensive technical databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service experts are able to determine optimal solutions quickly.

Online technical support services available from Progent to companies in Houston and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. The ProSight line of value-priced network management outsourcing services for small and mid-size businesses addresses all key areas of information technology such as email protection, security and compliance, backup/recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight Systems Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who want fast response from an effective Call Center with professional telephone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless addition to your existing Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve the toughest technical challenges, or be available in overflow instances when your ordinary resources are overwhelmed.

    Progent's Help Desk staff of veteran information technology experts gives your workers in Houston or anywhere in the state of Texas quick communication with an efficient technical support resource with substantial experience providing phone help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a key driver of company success, and Progent's intent is to fix rather than just report IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced consulting support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and Excel. To read additional information concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Houston, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so that your network maintenance is proactive and automated. By anticipating looming trouble spots before they evolve into full-scale emergencies, remote monitoring can head off stressful and costly service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or networks that incorporate multiple platforms.
How Your Houston Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Houston or anywhere in the state of Texas, Progent's online network support specialists can provide expert and economical system help whenever your company requires it. More than 15 years of providing remote technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair computer problems rapidly while eliminating the expense and lost time associated with on-site support calls.

Even if your Houston company has a regular independent consultant or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Houston
Progent's online help, remote troubleshooting, system security consulting, and system administration services give offices in Houston or throughout the state of Texas unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:

  • Fast Telephone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Houston and is also ideal for customers in more remote regions of Texas that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a wide selection of Microsoft support utilities, service information, and continuing education.

  • Per Minute Rates to Minimize Costs
    Progent provides online support on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum fee for phone help and requires no ongoing subscription fee for services delivered during regular business hours. This protects you from facing big invoices for routine repairs.

  • Availability of Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers access to on-staff specialists with skill in designing, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Specialists Team
    Progent's core consulting offerings include system integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support in critical business applications. Support available from the Application Experts Team covers:
    Dynamics GP Consulting and Programming
    MS Project Expertise
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Office 365 Word Help
    BI Reporting Development and Training
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Application Programming and Microsoft SQL Server 2014 Software Development and Troubleshooting
    Oracle Management Support and Application Development
    MySQL DBA Services and Software Programming
    Apple Mac Consulting
    Amazon Marketplace Web Service Software Design and Programming

    By offering a convenient one-stop resource for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that address the specific requirements of your business.

  • State of the Art Online Access Tools
    Secure remote access allows Progent's support professionals to observe precisely what your customers see. This makes it easier to produce quick fixes to problems that might otherwise demand an expensive personal visit. State-of-the-art online access software and expert engineers combine to allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in online support and remote network tracking.

  • Compatibility with Mainstream VPN Products
    Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

  • 24x7 Support for Maximum System Availability
    For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network availability.

  • Help Desk Outsourcing
    Progent's Help Desk support services are intended especially for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and understanding of corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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