Immediate Online Troubleshooting for Houston Computer Networks
Immediate Online Support for Houston NetworksFor businesses located in Houston or anywhere in Texas, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional value because they have the practical experience and are equipped with the advanced technology needed to resolve most information system problems quickly. Efficient support reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves even more with incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate situations where quick fixes somehow end up as substantial bills. Progent's skill at handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and field-proven processes which ensure the highest level of effectiveness for online engineering help and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to connect to your network without breaching system security.

Progent's advanced technical support reporting system maintains thorough records for the service that Progent's customers have received. Progent's staff consultants have access to the details of all help delivered to each Progent client by every Progent consultant. This history of trouble tickets and repairs is organized as an easily searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and formal partnerships with major vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's remote consulting experts can find optimal solutions quickly.

Remote support services provided by Progent to customers in Houston and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to build and maintain an internal Help Desk but who want fast response from an effective Help Desk Call Center with professional phone assistance as well as the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless extension of your established Helpdesk team. Progent's Virtual Call Center can act as a an escalation alternative to resolve the most difficult computer system problems, or be available in hectic instances when your regular service providers are overwhelmed.

    Progent's Call Center staff of experienced information technology professionals provides your clients in Houston or anywhere in the state of Texas quick contact with a large network service resource with substantial experience delivering telephone-based support and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a key driver of company efficiency, and Progent's intent is to fix rather than simply track network issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team can supply remote and in-depth engineering expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, MS Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Houston, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing possible trouble spots before they cause full-scale emergencies, remote monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Windows systems, or systems that incorporate a mix of operating systems.
How Your Houston Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Houston or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to provide expert and cost-effective system help the moment your organization needs it. More than a decade of delivering online tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Houston company relies on a regular independent consultant or maintains an in-house organization that can handle common network issues, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to resolve unexpected system crises or especially complex integration projects.

Benefits of Progent's Network Help for Organizations in Houston
Progent's online technical help services allow your Houston organization to have the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will derive greater business value by becoming more reliable, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your local support resources
    With most companies in Houston or anywhere in Texas, local network support providers, whether consisting of independent consultants or an in-house IT staff, can resolve typical technical issues. However, IT crises sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support people. In these situations, Progent's on-call support professionals give you an easy, fast, and budget-friendly solution to supplement your local resources and to convey valuable information to improve your capability to handle future problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. Although freelance service people have smaller internal costs than larger service companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your business to wait for help during an emergency. As your business expands, system unavailability and trouble with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to insure your network remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses often start with an IT system created on a modest budget. Without a robust framework, slap-dash fixes can get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built environments need careful analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet critical business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated array of technology options capable of accelerating business success and improving productivity. These companies do not need a computer engineer who is trying to resell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Companies who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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