Immediate Online Troubleshooting for Houston Computer Systems
Immediate Remote Support for Houston SystemsFor companies in Houston or anywhere in the state of Texas, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and troubleshooting issues.

Progent's online support experts provide exceptional leverage because they have the real-world background and have access to the sophisticated technology required to resolve most information system problems rapidly. Efficient support lowers direct expenses because service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves additionally in indirect costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly important in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. In contrast to typical remote service firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where quick fixes manage to turn into big tabs. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that ensure the maximum level of effectiveness for online consulting and repair for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to access your company's environment remotely without breaching system security.

Progent's proven service reporting application includes detailed records for all support that Progent's customers have been provided. Progent's team service personnel have access to the records of all help provided to each client by any consultant. This archive of trouble tickets and fixes is structured as a quickly exploitable proprietary knowledge base that permits Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close partnerships with key technology companies such as Cisco and Microsoft open up other massive technical databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to determine the best solutions quickly.

Online support provided by Progent to customers in Houston and anywhere in the state of Texas include:

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who need fast communication with an effective Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and serves as a transparent reinforcement of your established Help Desk team. Progent's Virtual Help Desk can serve as a an escalation option to handle complex network problems, or be available in hectic situations when your other resources are swamped.

    Progent's Call Center staff of seasoned information technology consultants gives your customers in Houston or anywhere in the state of Texas fast contact with an effective support resource with substantial background offering telephone-based support and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's intent is to solve rather than merely report network problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Excel. To read additional information on Progent's expertise, customization, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Network and Server Monitoring Services
    Progent can provide companies in Houston, or anywhere in the state of Texas, online computer system monitoring support powered by System Center Operations Manager, configured by Progent to fit your environment so your computer support is proactive and automated. By detecting emerging problems before they evolve into crashes, remote monitoring can head off disruptive and costly information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or environments that incorporate a mix of platforms.
How Your Houston Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote support with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Houston or anywhere in the state of Texas, Progent's online network support specialists are ready to deliver expert and affordable system support whenever your business needs it. Long experience providing online tech support has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Houston company relies on a local independent support technician or maintains a full time organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to fix sudden network crises or particularly challenging integration projects.

Details of Progent's Remote Network Services for Houston
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services give businesses in Houston or throughout the state of Texas the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or full-time Help Desk Call Center support and system management, Progent's experts can deliver your organization world class network support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of technical experience, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Range of Server Platforms
    Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 integration, Windows 2003 maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to each customer. The discipline of documenting and organizing support records results in more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.