Fast and Affordable Online Help for Houston Computer Networks
Immediate Remote Consulting for Houston NetworksFor organizations in Houston or anywhere in Texas, Progent provides online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the assistance of CISSP-accredited security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. In contrast to typical online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor solutions manage to turn into major bills. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to access your company's computer system remotely without compromising corporate security.

Progent's sophisticated customer support database application maintains extensive histories describing the support that Progent's customers have received. Progent's staff engineers have access to the records of support provided to every client by any Progent engineer. This database of problems and responses is organized as an easily searchable internal database that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and working associations with major vendors such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at the best resolutions quickly.

Remote technical services offered by Progent to customers in Houston and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Call Center service options for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the budget to assemble and manage an internal Help Desk but who need quick communication with an efficient Help Desk Call Center with professional phone support plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or enhancing your current organization, evaluating or enhancing Help Desk software to address the special requirements of your company, or adding temporary phone support staff to work with your existing Call Center resources to deal with demanding scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of experienced network professionals provides your computer users in Houston or anywhere in the state of Texas fast assistance from an efficient support resource with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's target is to fix and not just document technical issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides online advanced consulting expertise and education in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your computer support is proactive and automated. By detecting looming issues before they evolve into full-scale emergencies, proactive monitoring can head off stressful and expensive information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by multiple platforms.
How Your Houston Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Houston or anywhere in the state of Texas, Progent's online network support engineers can provide professional and affordable system support the moment your company requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Houston organization deals with a local independent consultant or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the experience to address unexpected network crises or particularly complex integration problems.

Advantages of Progent's IT Support for Businesses in Houston
Progent's remote technical help services enable your Houston organization to experience the benefits of on-call, enterprise-class IT support without the cost of managing a full-time IT staff. Your network will acquire greater business worth by becoming more available, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    With most organizations in Houston or anywhere in Texas, local network support resources, whether represented by freelance consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, serious problems might spring up when local resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call service specialists provide an easy, fast, and economical way to supplement your local resources and to transfer useful knowledge to increase your ability to deal with future problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller businesses often depend on independent freelance service providers. While independent service people carry smaller internal costs than larger consulting companies and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your network grows, system unavailability and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup service experts to make sure your network stays available.

  • Build a Scalable Basis for Smooth Growth
    Organizations often start with an IT system created on a modest budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the organization. These badly designed environments need proper assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can provide the solid foundation to meet current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated maze of product options available for accelerating business growth and improving productivity. They do not need a computer engineer who is trying to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, in the trenches of network support, performing a broad range of IT projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a support engineer with proven methods for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be forced to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to each client. The practice of detailing and archiving support records results in more efficient support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.