Remote Computer Network Support for Houston Small Office IT Networks
For small offices and new businesses in Houston or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective IT support the instant your business has to have it. More than a decade of providing remote tech support has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Houston office has a regular freelance consultant or employs a full time organization that can handle typical network issues, Progent’s Microsoft and Cisco certified consultants offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to solve unexpected network emergencies or particularly tough integration problems.
Features of Progent's Online Computer Services for Houston
Progent's phone help, remote repair, network security expertise, and system management services offer small businesses in Houston or throughout the state of Texas unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
Fast Phone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to small companies in Houston and is also ideal for networks in more remote areas of Texas that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has access to a wide range of Microsoft support utilities, service information, and continuing training.
Per Minute Rates to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for online support and asks for no monthly subscription fee. This saves you from facing big invoices for quick repairs.
Availability of Cisco Certified Network Architecture Professionals
As a Certified Partner for Cisco Systems, Progent offers the services of authorized professionals with skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
Application Specialists Team
Progent's core support offerings include system integration, MS Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting support in critical application areas. Help offered by the Application Experts Team covers:
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that align with the special needs of your company.
State of the Art Online Access Tools
Protected online connectivity permits Progent's support experts to observe precisely what your customers see. This makes it easier to find quick solutions to issues that might otherwise require an expensive personal service call. State-of-the-art remote connectivity software and expert engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated system tracking.
Support for Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
Round-the-Clock Support for Maximum System Availability
For small companies with vital applications, Progent can provide round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high system uptime.
Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained small companies whose clients require instant access to a Help Desk service with expert telephone support and complete escalation capability.
Advantages of Progent's IT Support for Small Organizations in Houston
Progent's remote support services enable your City# small business to have the benefits of immediate, expert IT support without the expense of managing an in-house IT staff. Your network will derive added business value by becoming increasingly available, productive, and secure. Advantages to your business include:
Seamless virtual extension of your on-site IT resources
With most small businesses in Houston and throughout Texas, nearby network support resources, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of network problems. However, major troubles might occur when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual support people. In these cases, Progent's online service professionals provide a convenient, quick, and economical way to supplement your regular help and to convey useful information to increase your ability to handle future problems locally.
Reduced Reliance on Individual Service Providers
For IT maintenance, small companies often depend on independent freelance service providers. While independent consultants carry smaller overhead than larger service organizations and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of fallback help may force your company to go without assistance during an IT crisis. As your network expands, system unavailability and problems with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to insure your IT system is always available.
Create a Solid Foundation for Smooth Expansion
Small companies often start with an information system implemented on a modest budget. Lacking a robust framework, band-aid repairs can get thrown onto a weak foundation. When a network grows, stability and expandability issues can hinder the success of the organization. Such poorly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure that can deliver the stable foundation to meet critical business demands and ease future expansion.
Interact with Problem Solvers Rather Than Technology Sellers
Small companies need advice and technical education to navigate through an ever more complex maze of technology options available for promoting business growth and enhancing productivity. They hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended
solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow small companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.
Best Practices
Progent’s team of Microsoft and Cisco certified consultants average longer than ten years of real-world industry background, at the forefront of IT service, performing a broad range of IT tasks for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not only world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems efficiently.
Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to permit minor problems to fester.
Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to every client. The discipline of detailing and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with trusted independent service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. This package causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
SQL Server 2005 offers indispensable, standardized tools to computer professionals and information workers, lessening the difficulty of creating, deploying, managing, and using enterprise information and database applications on platforms ranging from handheld devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and broad knowledge in designing and deploying information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Windows Active Directory requires extensive hands-on experience to integrate efficiently across a large corporation. Progent’s Microsoft certified engineers are skilled in planning, integrating, and supporting complex Microsoft Enterprise Active Directory projects. Progent’s areas of expertise with Windows 2003 AD include replication issues, multi-domain partition configurations, correcting corrupted AD objects, cleaning up residual legacy version configuration objects in production Active Directory environments, and fixing failed configurations of Active Directory and Active Directory-integrated applications.
Progent's ISSAP certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous examination and extensive experience with network security architecture. ISSAP security experts have in-depth understanding of access control mechanisms and methodologies, telecommunications and network security, cryptography, requirements analysis, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-qualified security specialists can help your company with all phases of architecture security.
If your office network combines UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can help you to integrate your computers into a unified environment that allows all your operating systems to coexist for easy administration, transparent information exchange, high dependability, superior throughput, and strong security. Progent's UNIX and MS Windows integration support offerings include IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online network support and troubleshooting, on-site technical support, and help desk call center support.
Progent's UNIX family support services provide small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient one-stop consulting firm to show you how to build and maintain a protected and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's Microsoft certified engineers offer world-class consulting for major implementations of Microsoft Exchange 2007. Progent's consultants can help you prepare for multi-location Exchange Server rollouts or updates and can supply onsite personnel to assist enterprises with deployments of Microsoft Exchange in the San Francisco Bay Area or any area served by Progent's consultants.
Secure Application Publishing with ISA Server 2006 allows greater control over intranet resources while supporting enhanced efficiency by making these applications accessible to authorized remote users. Internet Security and Acceleration Server 2006 helps guard corporate applications, services, and data throughout all network layers with stateful packet inspection and powerful publishing tools. Progent's Microsoft-certified ISA Server 2006 experts can help you plan, deploy, configure, and maintain Internet Security and Acceleration Server 2006 on your network so that your business achieves a smart and affordable balance of security, convenience, and speed.
Email Guard from Postini offers continually upgraded spam and virus filtering, data filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini partner and support specialist. If your business is too small to purchase for a standard Postini license, you can still have the use of Postini’s Perimeter Manager services through Progent’s E-Mail Guard anti-spam and antivirus service offering. Progent’s certified e-mail security consultants can help you devise an email security strategy that incorporates antispam and antivirus technologies and processes.
Progent’s business reporting consultants offer expertise in Crystal Reports, FRx, and Microsoft Access reporting tools. Progent can also help you configure the server, networking and security infrastructure needed to maintain a state-of-the-art reporting solution. Progent’s reporting specialists can be especially useful in helping you integrate information from various data repositories including Access, Excel, XML, OLAP, SQL and a wide range of financial packages and enterprise planning software.
