Immediate Online Help for Houston Computer Systems
Urgent Online Consulting for Houston SystemsFor organizations located in Houston or anywhere in Texas, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they have the real-world experience and have access to the advanced tools required to solve most network issues rapidly. Efficient support lowers immediate expenses because service calls use up minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves even more in indirect expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical remote support companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where quick fixes manage to end up as major bills. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and field-proven processes which promote the maximum level of efficiency for online engineering help and repair for information systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to connect to your company's computer system without compromising corporate security.

Progent's sophisticated technical support database application keeps comprehensive documentation of all support that Progent's customers have been provided. Progent's team consultants have access to the details of services delivered to each customer by every Progent engineer. This database of problems and solutions is structured as a quickly exploitable proprietary database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's remote service specialists are able to find optimal solutions quickly.

Online services provided by Progent to clients in Houston and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly from a ransomware incident. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for companies who lack the budget to build and maintain an in-house Call Center but who want quick access to a dependable Help Desk Call Center with proficient phone support plus the expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless addition to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option for the most difficult technical issues, or be available in overflow instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk staff of seasoned information technology experts provides your customers in Houston or anywhere in the state of Texas quick access to a dependable technical support group with extensive background providing telephone-based consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a significant driver of business efficiency, and Progent's intent is to fix instead of simply annotate network issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth consulting support and training in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing possible problems before they cause downtime, automated monitoring can head off stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a combination of platforms.
How Your Houston Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Houston or anywhere in the state of Texas, Progent's online computer support specialists are ready to deliver professional and affordable IT help whenever your company has to have it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Houston office relies on a regular freelance consultant or employs a full time IT staff that can handle common computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or particularly challenging integration problems.

Details of Progent's Remote Network Support for Houston
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services offer offices in Houston or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT background, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, at the forefront of network support, executing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This means that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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