Urgent Online Technical Support for Houston UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Houston or anywhere in Texas, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's online technical support services offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of information system issues quickly. This lowers immediate costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where fast fixes somehow turn into major invoices. Progent's skill at dealing with technical issues quickly translates into your business conserving cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed a collection of optimized technologies and proven methodologies which permit the highest degree of effectiveness for remote consulting and troubleshooting for small and midsize company IT networks. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to communicate with your company's environment remotely without compromising corporate security.

Progent's powerful service reporting application includes detailed records of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services provided to each Progent client by any engineer. This history of trouble tickets and resolutions is stored as a readily exploitable internal database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and formal partnerships with major vendors including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from vendors' internal engineering staff so Progent's online consulting experts can come up with optimal resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone services in Houston or anywhere in Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's online technical support experts have advanced credentials in an extensive array of technologies. This broad scope of capability enables Progent's consultants to tackle practically any problem that may take place in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To help customers with multi-operating system environments, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online services provided by Progent to companies in Houston and throughout the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a wide array of information technology including system architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Consultants for Houston, TexasThe Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and validates a consultant's networking knowledge at the master level. Cisco CCIEs can resolve the most intractable issues associated with network infrastructure design, deployment, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and developing workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to fix the most complex problems quickly. In typical cases, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Few service providers make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so you can receive immediate help for serious network infrastructure problems that are hurting business productivity but are not within the comfort zone of your regular IT support personnel. Progent's Cisco CCIE consultants can interface to your network using the latest remote troubleshooting tools to perform quick, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Experts for Houston, TexasProgent's Microsoft-qualified remote service experts offer computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 design, Microsoft Skype for Business Server migration consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online PC desktop support such as Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Specialists
    CISSP Certified System Security Specialists for Houston, TexasProgent's qualified CISM and CISSP security engineers offer a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your company to recover rapidly following a damaging penetration. Security consulting services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; installing firewalls; building safe techniques for remote and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting support to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects that small companies often need. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for small businesses with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who lack the resources to build and maintain an in-house Call Center but who need fast communication with an efficient Help Desk Call Center with professional phone support as well as the available expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent extension of your existing Helpdesk staff. Progent's Virtual Help Desk can operate as an escalation resource to handle the toughest network problems, or be available in overflow situations when your other resources are too busy.

    Progent's Help Desk consulting expertise can support you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk software to meet the special demands of your company, or adding occasional online personnel to work with your internal Call Center group to deal with demanding scenarios like software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network consultants offers your workers in Houston or anywhere in the state of Texas immediate access to a reliable technical support group with substantial background providing phone help and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's policy is to resolve rather than simply report technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team offers online advanced consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft applications including CRM, MS Project, MS Word, and Excel. For more concerning Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can nurture the artistic aspect of Macintosh computing by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network Monitoring Services
    Progent can provide businesses in Houston, or anywhere in the state of Texas, remote network and server monitoring services centered around MS Operations Manager network monitoring, adapted by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By exposing potential problems before they cause network outages, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or networks that incorporate a mix of OS platforms.

How Your Houston Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.

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