UNIX, Linux, Sun Solaris, Mac OS X Remote Support for Houston Small Office Information Networks
For small and midsize businesses located in Houston or anywhere in Texas, Progent provides 24x7 phone support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security design and diagnostic jobs.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system issues rapidly. Efficient support reduces immediate costs since service calls take up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding system outages and related losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to typical online support firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with scenarios where speedy. minor repairs manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently results in your company saving money.
Progent's Remote Support Technologies
Through years of experience, Progent has refined an array of customized tools and field-proven processes that allow the highest degree of efficiency for remote help and troubleshooting for small business information systems. Progent offers protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's remote service group to communicate with your system remotely without compromising corporate security.
Progent's advanced technical support database application includes extensive records for the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of services provided to each Progent customer by any Progent engineer. This archive of issues and solutions is organized as a readily exploitable proprietary database that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close partnerships with key vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and to manufacturers' in-house engineering staff so Progent's online service engineers can come up with the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Network Support. Assistance from Progent
To get started with Progent's phone support in Houston or anywhere in Texas or to learn additional information about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical requirement for network help, go to Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's remote network support engineers possess advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills permits Progent's consultants to resolve almost any problem that may take place in a small business information system. Credentials earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with multi-OS networks, Progent also offers the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP experts, and ISSAP engineers.
Online support provided by Progent to clients in Houston and anywhere in the state of Texas include:
UNIX/Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services address a wide range of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from older systems to Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Contact a Cisco CCIE for Complex Infrastructure Problem Solving The Cisco CCIE credential is the premier accreditation for network consultants, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can handle the most difficult problems associated with network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their depth of experience allows them to find solutions for the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs available to help small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so your company can get immediate support for complex network problems that are lowering worker efficiency but are beyond the experience of your regular IT maintenance personnel. Progent's Cisco-qualified CCIE support experts can connect to your computer system using sophisticated remote support technology to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise Progent's Microsoft-certified remote support engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Certified Partner consulting company and can offer your organization the help of consulting engineers who can show you how to configure, maintain and administer the entire family of MS Servers such as MS Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Biztalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Application Center, SharePoint Services, Virtual Server, and System Center Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified System Security Engineers Progent's certified CISM and CISSP network security engineers offer a variety of security services to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly following a damaging penetration. Security support offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam, and directory harvest attacks; and setting up 24x7 proactive monitoring.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs that small companies frequently need. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
Call Center Expertise
Progent's Help Desk service options for small companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with professional phone support plus the expertise to escalate complex trouble tickets to high-level engineers.
Progent’s Virtual Help Desk Call Center is intended for larger companies and acts as a transparent supplement to your established Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to handle the toughest computer system issues, or be ready in hectic situations when your ordinary support engineers are too busy.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center application software to handle the special requirements of your business, or adding temporary online staff to work with your existing Call Center resources during high-demand situations such as software migrations, mass updates, or installing new applications.
Progent's Help Desk team of veteran network experts offers your customers in Houston or anywhere in the state of Texas immediate contact with a large network service resource with years of experience providing telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a key contributor to business success, and Progent's intent is to solve rather than just annotate technical problems.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, Word, and Office Excel. For additional information on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative elements of Mac environments by delivering remote consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio/video or putting together an audio/video production lab.
Remote Network Monitoring Services
Progent can provide companies in Houston, or anywhere in the state of Texas, remote computer system monitoring services centered around MS Operations Manage (MOM), adapted by Progent to accommodate your business so that your computer support is proactive and automated. By uncovering looming problems before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or environments that incorporate a mix of OS platforms.
How Your Houston Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or send email to information@progent.com.
Progent's CISM-certified security staff can show you how to protect your Mac network through expert services such as performing security tests, clean up after virus and worm attacks, configuring firewalls, integrating secure remote and mobile connectivity, installing monitoring software for protection against viruses, spam, and malware, and developing a comprehensive security strategy appropriate for the specific objectives of your business information system.
Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the forefront of network service, executing a broad range of technical tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world network problems quickly.
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small businesses who work with trusted independent consultants or who employ internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
Progent's Data Center consultants can show you how to identify high availability data centers that match the particular requirements of your company. Fault tolerant colocation sites are especially attractive to small companies due to of their low cost and convenience compared to taking a do-it-yourself approach. Trying to build an on-site data center that offers even a minimum level of fault tolerance is financially prohibitive for typical small companies. Progent can show you how to reap all the advantages of non-stop data centers and fault tolerant colo sites by providing a complete range of consulting and support services.
Progent’s fault tolerant network experts provide reliability consulting, disaster recovery planning, system load balancing, fault-tolerant interoffice access, high-availability Internet connection design, high-availability data center consulting, and other 24x7 networking services to show your small business create a non-stop environment for strategic applications. Progent possesses the background to design economical, 24x7 systems by utilizing the evolving library of Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized engineers can help you build a fault tolerant mutli-site network with a fully redundant Internet interface and efficient network load balancing.
Broadwing Communications is the first telecom company to complete a fully optically switched network delivering low latency and high performance. Broadwing offers a rich selection of data services including Broadwing Full T1, Bonded T1, T3, DSL, ISDN PRI, and ATM. Broadwing Communications also provides VoIP service plus switched voice long distance. Progent has an agency agreement with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you incorporate Broadwing data and voice services to create an enterprise-class, cohesive communications solution on a small-business budget.
When performing consulting projects for enterprise customers, Progent follows a structured approach driven by defined milestones so as to meet budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards based on the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design recommendations, test models, design tuning, and expert deployment. All phases are recorded to provide a comprehensive summary of IT services performed and to assist in ongoing network maintenance.
For small and midsize company information networks, managing and coordinating virus protection with business continuity as well as the planning for recovering vital systems after a serious attack requires an on-going struggle that involves a sophisticated set of software utilities, procedures, and security policies. Progent’s CISSP and CISM qualified consultants can assist you with system security and virus protection in several areas, from security audits to creating a complete security strategy. Progent’s security consulting services include economical hourly or contract service to help clients set up and manage protected small business information networks based on Windows and Cisco Systems technology. Progent supports information security products and technology from all leading security protection companies including Cisco Firewall, Computer Associates, Juniper Netscreen, Symantec, Trend Micro, Fortinet, Neoteris, and Watchguard. Progent’s network security consulting specialists offer help in physical security, mobile security, operations security, server security, programming security, security architecture, security administration, security design, security assessment, and network security testing. Progent can also help with telecom, network and Internet security, access permission systems and processes, business continuity planning, data backup, and cryptography.
Progent offers nationwide online phone support and consulting services for companies who operate Solaris networks or whose IT systems include a mix of Solaris and Microsoft technology. Online technical support offers optimum return for your information technology dollar by protecting client efficiency and shortening the hours billed for computer analysis and repair. Advanced remote access technology and experienced technicians and consultants combine to enable Progent to handle the majority of network issues without squandering time and expense by going to your location. In the vast majority of cases your IT issues can be remediated over the phone or via a mix of phone support and online access. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP qualified security specialists to help you with the toughest network problems.
Progent can assist your company to plan and execute a smooth migration from a Solaris-based information system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity products, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and application experts can assist you to guard your information and minimize productivity discontinuity by developing an effective transition plan that preserves your existing investments in Sun Solaris application and technology. UNIX-to-Windows migration support expertise available from Progent include evaluation of existing environment, migration planning and validation, MS Exchange migration expertise, data and application software migration, and processor and storage migration and economization.
Before Progent’s Microsoft Operations Manager solution, system problems were approached reactively, after users complained about them. With the help of proactive, automated alerts and trend analyses sent by Microsoft Operations Manager, Progent can now address network issues before they grow to be serious enough to disrupt network availability. Thanks to MOM, Progent can resolve looming problems before customers are aware that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class reliability, safety and performance.
Progent's Apple Mac consultants can support the creative facets of Mac computing by providing consulting services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Cisco's latest connectivity devices and tools support a new model of data center architecture that allows continual enhancements in processor, disk, network infrastructure, and application solutions in a maintainable and affordable manner. Progent can assist businesses to identify and implement Cisco's network technology to build a firm architecture for your data center and to improve your data center operations in vital areas including Server and storage utilization, end-to-end protection, processor consolidation, regulatory issues, and business continuance.
Progent’s Cisco-certified network consultants provide experienced PIX Firewall support services covering design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector threat security, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible level of security, performance and reliability for business networks of all sizes. PIX firewalls are build around a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPSec VPN connectivity, intelligent networking services, and flexible administrative tools. Progent’s network consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
For small and midsize businesses located in Houston or anywhere in Texas, Progent provides 24x7 phone support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security design and diagnostic jobs.
The Cisco CCIE credential is the premier accreditation for network consultants, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can handle the most difficult problems associated with network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their depth of experience allows them to find solutions for the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes.
Progent's Microsoft-certified remote support engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server and business application products. Progent is a 
Progent's certified CISM and CISSP network security engineers offer a variety of security services to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly following a damaging penetration. Security support offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam, and directory harvest attacks; and setting up 24x7 proactive monitoring.
