Urgent Phone Help for Houston UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Houston or anywhere in Texas, Progent offers help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.

Progent's remote technical support services offer exceptional value because they have the practical background and the sophisticated technology to resolve most network problems rapidly. This reduces immediate expenses because service calls accumulate fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's pricing policy for online help is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical online support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor solutions somehow turn into major invoices. Progent's skill at disposing of technical issues quickly translates into your company spending less money.

Progent's Online Service Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which permit the maximum level of efficiency for remote technical support and repair for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's environment remotely without compromising corporate security.

Progent's sophisticated service reporting application maintains extensive documentation for the service that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help delivered to each client by any Progent consultant. This archive of anomalies and fixes is structured as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical databases and permit quick access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to come up with optimal resolutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's remote support in Houston or anywhere in Texas or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's remote technical support engineers offer certified skills in a comprehensive array of products and technologies. This broad scope of technical skills enables Progent's consultants to tackle almost any emergency likely to crop up in a small company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support companies with multi-operating system networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Online technical support services available from Progent to small businesses in Houston and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad array of information technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware technologies for server economization and simplified administration, and migration from legacy applications to current Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide urgent online help for resolving problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Houston, TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult issues associated with network infrastructure planning, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating software updates. CCIEs offer exceptional value because their deep expertise allows them to resolve the most intractable problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few service providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide fast phone contact with a CCIE so you can receive immediate support for complex network infrastructure issues that are crippling worker efficiency but are outside the comfort zone of your local IT support personnel. Progent's Cisco CCIE engineers can connect to your environment using advanced remote support technology to perform fast, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.

  • Authorized MS Windows Support
    Windows Expertise for Houston, TexasProgent's Microsoft-qualified online support experts can deliver computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting engineers who can help your company with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server development, Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a broad array of online desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Qualified Network Security Consultants for Houston, TexasProgent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to clean up quickly after a damaging penetration. Security services available from Progent cover comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for smaller companies who don't have the budget to build and maintain an in-house Call Center but who want quick access to an efficient Help Desk with professional phone support plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless addition to your existing Helpdesk organization. Progent's Virtual Help Desk can act as an escalation alternative for the most difficult network challenges, or be ready in those circumstances when your regular support engineers are overwhelmed.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your established one, evaluating or enhancing Call Center software to address the unique requirements of your corporation, or providing temporary phone support staff to work with your internal Help Desk Call Center resources to handle unusually busy scenarios like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your workers in Houston or anywhere in the state of Texas instant assistance from a large support group with substantial experience offering phone help and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a solid contributor to business performance, and Progent's intent is to fix instead of just annotate technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth engineering support and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To find out more concerning Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac professionals can promote the artistic components of Apple Mac computing by offering remote help services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or building an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Houston, or anywhere in the state of Texas, online computer system monitoring services powered by Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so your IT support is proactive and automated. By detecting possible issues before they evolve into network outages, automated monitoring can minimize stressful and expensive network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows systems, or environments powered by a combination of OS platforms.

How Your Houston Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.

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