Urgent Phone Technical Support for Houston UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Houston or anywhere in Texas, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's online support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of network problems quickly. Efficient support lowers direct costs since service calls take up fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management.

Progent's billing model for remote support is structured to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online support firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs somehow turn into big invoices. Progent's penchant for disposing of technical issues quickly results in your business spending less money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed a set of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for online help and repair for small and midsize company information systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's online support team to link to your company's environment remotely without compromising network security.

Progent's sophisticated technical support database application stores comprehensive records for all support that Progent's clients have been provided. Progent's team engineers have access to the details of services provided to every Progent customer by every consultant. This database of anomalies and repairs is stored as a quickly accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast access to manufacturers' internal engineering staff with the result that Progent's online service specialists can find optimal resolutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Assistance from Progent
To access Progent's remote support in Houston or anywhere in Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's online technical support professionals offer advanced credentials in an extensive array of disciplines. This broad range of IT skills allows Progent's engineers to resolve virtually any problem likely to crop up in a small business network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.

To provide assistance to businesses with mixed-OS environments, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP experts, and Information System Security Architecture Professional engineers.

Phone-based support available from Progent to companies in Houston and anywhere in the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a broad array of information technology including system architecture, email solutions, system and process security, UNIX and Windows integration, VMware products for server hardware economization and easy administration, and migration from older systems to the latest Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can offer emergency remote help for diagnosing problems within UNIX/Linux networks powered by popular derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Engineers for Houston, TexasThe Cisco CCIE credential is the top recognition for network infrastructure professionals, and validates a person's networking knowledge at the master level. CCIEs know how to resolve the most stubborn problems associated with network planning, installation, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience allows them to solve even the most intractable problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support providers make CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone contact with a CCIE so your company can receive urgent assistance for serious network infrastructure problems that are crippling worker productivity but are not within the comfort zone of your local computer service personnel. Progent's Cisco CCIE consultants can communicate with your computer system using the latest remote troubleshooting tools in order to perform quick, secure, and economical analysis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    Windows Support for Houston, TexasProgent's Microsoft-qualified online support professionals can deliver computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 development, Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide array of online PC desktop services including Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Qualified Network Security Professionals
    CISSP Qualified System Security Experts for Houston, TexasProgent's accredited CISM and CISSP security engineers can provide a variety of system protection services to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help your company to recuperate quickly following a serious penetration. Security services offered by Progent include: comprehensive network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; configuring firewalls; building secure techniques for off-site and mobile communication; defending your email system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Special Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special projects that small companies often request. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to execute major initiatives economically and on time. Progent's special remote consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller businesses who don't have the money or time to create an internal Call Center but who require quick access to a dependable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a transparent addition to your current Help Desk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve complex network problems, or be available in overflow situations when your regular resources are overwhelmed.

    Progent's Call Center consulting expertise can aid you in building an effective new Help Desk or revamping your established one, evaluating or enhancing Help Desk software to handle the particular demands of your business, or adding occasional phone support staff to work with your internal Help Desk resources during high-demand scenarios like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk team of veteran network professionals gives your clients in Houston or anywhere in the state of Texas immediate contact with an efficient support group with extensive experience providing telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a key driver of company efficiency, and Progent's target is to resolve and not just track IT issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Team provides remote advanced consulting support and education in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Microsoft Office Excel. For more information about Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can nurture the artistic facets of Macintosh computing by providing remote help support and training in graphics, audio, and video. Progent's consultants offer help in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio/video or putting together an audio/video post production lab.

    Online Network Monitoring Support
    Progent can provide companies in Houston, or anywhere in the state of Texas, remote computer system monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent to suit your environment so your network support is proactive and automated. By anticipating possible issues before they cause crashes, remote monitoring can ward off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows systems, or environments that incorporate a combination of operating systems.

How Your Houston Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.

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