Fast Remote Help for Houston UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Houston or anywhere in Texas, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISSP-accredited security consultants to handle advanced security design and business continuity planning.

Progent's remote support services represent excellent value because they have the real-world experience and the advanced technology to resolve most information system issues quickly. Efficient support lowers immediate expenses since service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's skill at dealing with technical issues quickly translates into your business conserving cash.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for online engineering help and repair for small and midsize company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your company's network remotely without compromising corporate security.

Progent's highly evolved service reporting system keeps thorough records of all support that Progent's clients have received. Progent's staff service personnel have access to the records of support rendered to every Progent client by any Progent engineer. This database of trouble tickets and solutions is organized as a conveniently searchable internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts can come up with the best solutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Houston or anywhere in Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's remote network support professionals possess certified skills in an extensive set of products and technologies. This breadth of IT skills allows Progent's engineers to manage virtually any emergency likely to occur in a small business information system. Credentials awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.

To support companies with multi-platform environments, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Remote technical support services provided by Progent to small businesses in Houston and throughout the state of Texas include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of computer technology such as system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and easy management, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

    Important Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Houston, TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and validates an individual's network technology knowledge at the master level. CCIEs know how to handle the most intractable issues surrounding network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent value because their deep expertise permits them to fix the most intractable problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes. Few service organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive urgent support for complex network issues that are hurting business efficiency but are outside the experience of your regular network service providers. Progent's CCIE engineers can interface to your environment via state-of-the-art on-line support tools to provide fast, safe, and economical analysis and repair. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Expertise
    Windows Expertise for Houston, TexasProgent's Microsoft-certified remote service engineers can provide computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist you with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server development, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full array of remote PC desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified System Security Professionals for Houston, TexasProgent's qualified CISM and CISSP network security engineers offer a variety of security services to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recuperate quickly after a damaging penetration. Security solutions available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting support to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine local resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require fast response from a reliable Help Desk Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Help Desk can serve as an escalation alternative to resolve complex network problems, or be available in overflow instances when your regular service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk or improving your current organization, identifying or modifying Help Desk software products to meet the unique needs of your company, or providing occasional online personnel to reinforce your internal Help Desk group to handle unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center staff of seasoned network experts provides your customers in Houston or anywhere in the state of Texas rapid assistance from a reliable support resource with years of background offering phone help and remote repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a crucial driver of company success, and Progent's goal is to resolve rather than simply annotate network problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based professional engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and Excel. To find out additional information on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac consultants can promote the creative aspect of Apple Mac computing by offering remote consulting support and education in graphics, audio, and motion video. Progent's consultants offer expertise in a range of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio/video or integrating an audio/video production lab.

    Remote Network Monitoring Services
    Progent can provide companies in Houston, or anywhere in the state of Texas, online computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive rather than reactive. By detecting looming trouble spots before they result in downtime, automated monitoring can minimize stressful and costly service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a mix of OS platforms.

How Your Houston Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.