Immediate Remote Troubleshooting for Houston Computer Systems
Urgent Phone Support for Houston SystemsFor companies in Houston or anywhere in Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of information system problems rapidly. This reduces direct costs because solutions require minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you actually get. In contrast to typical online support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where fast fixes somehow turn into substantial invoices. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes which promote the maximum level of effectiveness for online technical support and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to communicate with your company's environment remotely without compromising network security.

Progent's advanced technical support reporting system stores extensive histories of the support that Progent's clients have been provided. Progent's team service personnel have access to the history of services delivered to every Progent client by any Progent consultant. This archive of issues and solutions is structured as a conveniently retrievable internal knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to come up with the best solutions quickly.

Remote technical services offered by Progent to customers in Houston and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight portfolio of affordable managed services for small and mid-size businesses addresses all key aspects of modern networking such as email protection, security, backup/recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so all looming problems can be resolved before they can impact your network Learn more about ProSight Systems Watch server and desktop remote monitoring and management services.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Call Center support programs for businesses with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the resources to support an in-house Help Desk but who want fast access to an effective Help Desk Call Center with proficient phone assistance plus the expertise to escalate complex problems to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or enhancing your existing one, selecting or customizing Help Desk software products to address the special requirements of your corporation, or providing temporary phone support staff to work with your existing Call Center group during high-demand events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of experienced network consultants offers your customers in Houston or anywhere in the state of Texas fast access to an efficient support group with substantial experience providing telephone-based consulting and online repair service for computer environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a significant driver of company productivity, and Progent's goal is to fix and not just annotate IT issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and training in special business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To learn more on Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Houston, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By spotting emerging issues before they evolve into network outages, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows systems, or systems that support multiple platforms.
How Your Houston Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online expertise with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Houston or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver expert and cost-effective system support whenever your business requires it. More than 15 years of providing remote tech support has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Houston business relies on a local freelance consultant or maintains an in-house organization that can deal with typical network problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or particularly challenging integration projects.

Features of Progent's Online Computer Support for Houston
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services offer offices in Houston or throughout the state of Texas unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your organization world class IT support while allowing you to eliminate the cost and hassle of running a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of IT expertise, refined remote support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Companies who utilize familiar independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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