Immediate Online Support for Houston Computer Systems
Urgent Phone Help for Houston SystemsFor businesses located in Houston or anywhere in the state of Texas, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the advanced tools required to solve most network problems rapidly. Efficient support lowers direct expenses because service calls use up minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits even more in incidental expenses by reducing or avoiding system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is especially valuable for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for online support is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. In contrast to many remote support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with scenarios where fast fixes manage to turn into substantial tabs. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies which allow the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your system without compromising corporate security.

Progent's advanced service database application includes thorough records describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance provided to every Progent customer by every Progent consultant. This history of trouble tickets and responses is organized as a conveniently retrievable proprietary knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft open up other massive technical support databases and permit quick response from vendors' internal product engineers with the result that Progent's online consulting specialists can determine the best resolutions in the least time.

Online support services provided by Progent to companies in Houston and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the budget to create an internal Help Desk Call Center but who require quick access to an efficient Help Desk with professional phone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent addition to your established Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation option for the most difficult network challenges, or be available in hectic instances when your regular service providers are swamped.

    Progent's Call Center staff of experienced information technology consultants provides your workers in Houston or anywhere in the state of Texas rapid contact with a reliable support group with extensive background offering phone support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a major enabler of company success, and Progent's goal is to solve rather than just record IT problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Houston, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they evolve into network outages, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate multiple operating systems.
How Your Houston Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Houston or anywhere in the state of Texas, Progent's online network support engineers can deliver effective and affordable system support whenever your company needs it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to solve network problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Houston company relies on a local independent consultant or maintains a full time IT staff that can handle day-to-day computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to address sudden network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Companies in Houston
Progent's online IT consulting services allow your Houston business to have the advantages of timely, expert network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    For most organizations in Houston or anywhere in Texas, local network support providers, whether represented by freelance consultants or an in-house maintenance staff, can resolve typical technical problems. However, major troubles sometimes strike when local support personnel are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call support experts provide an easy, fast, and economical way to augment your local help and to pass on useful information to increase your ability to handle downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller organizations commonly depend on independent freelance service providers. Although independent consultants carry less internal costs than big support firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of reserve personnel may force your company to go without assistance during an emergency. As your business expands, network downtime and trouble with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup support expertise to insure your network remains available.

  • Build a Scalable Foundation for Seamless Expansion
    Companies often start with an IT system created on a shoestring budget. Lacking a robust framework, band-aid fixes often get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These badly built environments require careful assessment, smart long-term planning, and wide IT knowledge to evolve to a network architecture that can deliver the stable foundation to meet critical business demands and simplify future growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complex maze of technology options capable of accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the forefront of network service, executing a broad range of IT projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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