Immediate Online Troubleshooting for Houston Computer Networks
Urgent Online Technical Support for Houston NetworksFor businesses located in Houston or anywhere in Texas, Progent provides online support for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the assistance of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses since service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting experience is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote support is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you receive. In contrast to many remote support firms, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid situations where fast fixes somehow end up as large invoices. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies which permit the highest degree of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to connect to your company's computer system without breaching network security.

Progent's advanced customer support reporting application maintains detailed records describing all service that Progent's customers have received. Progent's staff engineers have access to the history of assistance delivered to each Progent customer by any engineer. This history of anomalies and solutions is organized as an easily retrievable internal knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and formal partnerships with major vendors such as Cisco and Microsoft open up additional massive support databases and permit priority access to vendors' internal product engineers so Progent's remote consulting specialists can determine optimal resolutions in the least time.

Remote support offered by Progent to businesses in Houston and throughout the state of Texas include:

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to execute major projects within budget and on time. Progent's special remote engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who want fast response from an effective Help Desk with proficient phone assistance plus the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or enhancing your existing one, evaluating or enhancing Call Center software to handle the particular requirements of your business, or adding temporary online personnel to reinforce your in-house Help Desk team during unusually busy scenarios like software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk team of seasoned information technology experts provides your workers in Houston or anywhere in the state of Texas quick access to a reliable support resource with substantial background providing telephone-based help and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a solid enabler of company efficiency, and Progent's intent is to fix rather than simply report network issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Office Excel. For more information on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Network Monitoring Services
    Progent can provide companies in Houston, or anywhere in the state of Texas, remote computer system monitoring services powered by System Center Operations Manager (SCOM), adapted by Progent for your environment so that your computer support is proactive and automated. By detecting emerging issues before they evolve into downtime, remote monitoring can ward off inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or environments that support a variety of operating systems.
How Your Houston Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online help with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Houston or throughout the state of Texas, Progent's online network support specialists are ready to deliver professional and affordable IT help whenever your organization needs it. Long experience providing remote technical assistance has led to Microsoft Gold status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Houston company deals with a local independent support technician or employs an in-house IT staff that know how to deal with typical computer problems, Progent’s Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to fix unexpected network emergencies or particularly complex integration problems.

Details of Progent's Remote Network Services for Houston
Progent's phone support, Internet-based repair, network security expertise, and network management services give businesses in Houston or throughout the state of Texas unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Entire Range of Server Platforms
    Progent can provide world-class expertise for Microsoft’s powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 R2 integration, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are billed just for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Businesses who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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