Immediate Remote Technical Support for Houston Computer Networks
Fast Phone Support for Houston NetworksFor businesses in Houston or anywhere in the state of Texas, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology required to solve the majority of network issues rapidly. This reduces immediate costs because service calls require minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick solutions somehow turn into big tabs. Progent's skill at dealing with problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and proven processes that permit the highest degree of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to connect to your company's environment remotely without compromising network security.

Progent's sophisticated technical support reporting application keeps extensive documentation of all support that Progent's customers have been provided. Progent's team engineers have access to the records of assistance provided to every customer by any engineer. This archive of anomalies and solutions is structured as an easily searchable proprietary database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and formal relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow fast response from vendors' in-house support staff so Progent's remote service specialists can find the best solutions promptly.

Remote technical support services offered by Progent to clients in Houston and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the resources to create an internal Help Desk Call Center but who want quick access to a reliable Help Desk with proficient phone assistance plus the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent extension of your current Helpdesk staff. Progent's Virtual Call Center can operate as a an escalation option to handle the toughest network problems, or be available in hectic instances when your ordinary support engineers are swamped.

    Progent's Help Desk staff of seasoned information technology experts offers your workers in Houston or anywhere in the state of Texas rapid assistance from a reliable technical support resource with years of background offering phone support and remote diagnostics for networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company efficiency, and Progent's policy is to resolve and not simply report IT problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based professional engineering support and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft Office Excel. To find out additional information on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By spotting looming problems before they expand into crashes, proactive monitoring can ward off stressful and expensive network failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or systems based on multiple OS platforms.
How Your Houston Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Houston or anywhere in the state of Texas, Progent's phone-based computer support engineers can deliver expert and cost-effective IT support whenever your company requires it. More than a decade of offering online tech support has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Houston organization has a local independent support technician or maintains an in-house organization that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Houston
Progent's online network troubleshooting services allow your Houston company to experience the benefits of immediate, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added business worth by being more available, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    For most organizations in Houston and throughout Texas, local network service resources, whether consisting of independent consultants or an internal maintenance staff, can deal with typical network problems. However, serious problems sometimes occur when your regular support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support people. In these instances, Progent's online support specialists offer a convenient, fast, and economical way to supplement your local resources and to pass on valuable knowledge to improve your capability to resolve future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly depend on independent freelance consultants. While freelance service people have smaller internal costs than big service companies and can often charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of backup help may force your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of backup support expertise to insure your IT system is always up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses typically start with an information architecture implemented on a modest budget. Lacking a strong framework, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, stability and scalability issues can impede the productivity of the business. These poorly designed environments require proper assessment, smart strategic planning, and wide IT knowledge to evolve to a network architecture that can deliver the solid foundation to meet current business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses require advice and technical training to negotiate an ever more complicated maze of technology options available for accelerating business success and improving efficiency. They hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who work with familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.