Fast Remote Support for Houston Computer Systems
Fast Phone Technical Support for Houston NetworksFor companies located in Houston or anywhere in the state of Texas, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers provide exceptional leverage because they have the practical background and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting know-how is especially important for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike many remote support organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven methodologies which promote the highest level of efficiency for online engineering help and repair for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's environment without violating network security.

Progent's powerful service reporting system maintains thorough histories describing all service that Progent's customers have received. Progent's team service personnel have access to the records of assistance provided to each client by every engineer. This history of trouble tickets and responses is stored as a quickly retrievable internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and formal relationships with major industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts can determine the most efficient solutions quickly.

Online support services available from Progent to customers in Houston and throughout the state of Texas include:

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Support
    Progent's Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who want fast response from a dependable Call Center with proficient telephone assistance plus the ability to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent addition to your established Call Center staff. Progent's Virtual Help Desk can operate as a an escalation resource for the toughest network problems, or be available in overflow situations when your other resources are too busy.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your customers in Houston or anywhere in the state of Texas instant contact with a large support group with extensive background delivering telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk perception as a solid contributor to business efficiency, and Progent's target is to fix rather than merely document IT problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based advanced engineering support and training in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft applications including CRM, Project, Office Word, and Office Excel. To find out additional information on Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like IPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your business so your network support is proactive and automated. By detecting potential trouble spots before they expand into full-scale emergencies, automated monitoring can head off disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or networks based on a variety of platforms.
How Your Houston Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Houston or anywhere in the state of Texas, Progent's phone-based computer support engineers can provide expert and cost-effective system support the moment your organization requires it. More than 15 years of offering online tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Houston business relies on a local freelance support technician or maintains a full time IT staff that can deal with typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to handle unexpected network crises or particularly tough integration projects.

Benefits of Progent's Network Help for Organizations in Houston
Progent's remote technical help services enable your Houston organization to have the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most companies in Houston or anywhere in Texas, local computer support providers, whether represented by outside consultants or an in-house maintenance staff, can solve typical technical issues. However, major troubles can spring up when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call support specialists provide a convenient, fast, and budget-friendly way to supplement your local help and to transfer valuable information to improve your ability to resolve downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations often rely on independent freelance service providers. Although independent service people have less overhead than larger service firms and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of backup personnel may force your business to wait for help during an IT crisis. As your business grows, network downtime and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup support experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often start with an IT system created on a shoestring budget. Lacking a scalable framework, band-aid repairs can get thrown on top of an unstable foundation. When a company grows, stability and expandability issues can impede the success of the organization. These badly built systems need careful assessment, smart long-term planning, and wide IT knowledge to upgrade to a system architecture able to offer the stable foundation to handle vital business requirements and ease future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations need guidance and technical education to navigate through an ever more complex array of product options available for accelerating business growth and improving efficiency. Businesses do not need a computer engineer who is trying to sell a specific vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, depth of IT experience, fine tuned support software, and familiarity with corporate IT enable companies to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, at the forefront of network service, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each staff member to each client. The discipline of detailing and organizing support activity allows more efficient support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

© 2002- 2017 Progent Corporation. All rights reserved.