Introduction to Progent's Support Services for BlackBerry Technology
BlackBerry Consulting ServicesWireless access to messages, address books, calendars, and web applications has become a vital feature of IT networks for companies of all sizes. RIM BlackBerry smartphones are among the most powerful devices for achieving anywhere, anytime communications. But the network architecture needed to accommodate RIM BlackBerry smartphones has grown steadily more complex as the demand for high availability and rock-solid security has increased. Progent's RIM certified engineers specialize in providing small companies world-class network support and technical services that are affordable and effective.

Being a Microsoft Gold Partner with more than a decade of background working with MS Exchange, Progent can provide in-depth assistance in integrating BlackBerry and Microsoft products by delivering support services like Exchange 2010 consulting as well as by providing related services such as Microsoft Lync Server 2010 integration and MS Office Communications Server support to manage Instant Messaging and Presence. Progent's MS SQL 2016 consultants and MS SQL 2014 consultants can set up and troubleshoot your SQL system to operate efficiently with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can assist you to design backup and recovery procedures to safeguard your data and reduce productivity loss in the event of a breakdown of your messaging system.

Progent also maintains one of the country's largest teams of Cisco certified CCIE network engineers who are accessible online to provide advanced assistance for designing and troubleshooting your IT network so it accommodates your BlackBerry solution with a high degree of resilience, expandability, security, and manageability. CCIEs are recognized network consultants who are awarded this prestigious status only by completing strenuous testing by Cisco. CCIEs can handle even the most complex issues surrounding network architecture, integration, repair, and service.

Consulting Support for BlackBerry BES Server
BlackBerry BES Server streamlines administration and support of RIM BlackBerry smartphones, offering a centralized solution for controlling critical jobs like smartphone deployment, upgrades, and retirement and providing a solid foundation for security and high availability. BlackBerry BES Server supports seamless integration between Microsoft Exchange, Groupwise, or Lotus email platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry Enterprise Server provides a wealth of security options beginning with advanced data encryption of information transmitted between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent versatility in selecting levels of security to match the special needs of your mobile network. Progent's BlackBerry certified consultants can assist your company to choose advanced security features and activate them wirelessly. Samples of these wirelessly configurable security features are:

  • Disable a BlackBerry smartphone
  • Erase data from a missing or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Enable internal protection against malicious attacks

BlackBerry BES Server also provides versatility in selecting how to prevent mobile users from loading or running unsecure or prohibited programs. Progent can help you to select protective techniques such as:

  • List exactly which applications are allowed on the device
  • Prevent third-party programs from using persistent memory on the smartphone
  • Determine what functions third-party programs can access on the BlackBerry device
  • Restrict the types of connections external programs running on the device can establish
  • Block all third-party programs from being loaded or executed on the BlackBerry device

Progent's Remote BlackBerry-Certified Support is Quick and Affordable
For businesses in Huntington Beach, California who need quick and affordable help from a qualified RIM BlackBerry consultant, Progent delivers efficient online assistance from a veteran network support staff who have delivered network solutions to organizations in every state in the U.S. (Refer to Progent's client testimonials.)

Remote support eliminates travel expense and enables specialists to resolve technical issues rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and offer expert help in areas such as resolving synchronization problems, deploying BlackBerry BES Server, and designing a secure, high-availability system infrastructure for RIM BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can assist you to perform common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can in addition help you to resolve a wide range of issues concerning synchronization, handset recognition, email consistency, web access, mobile connections, IM, workstation software configuration, and Desktop Redirector.

As a leader in delivering countrywide online support for small business networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support expenses low and, by solving issues quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry device users, activating passwords, configuring wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also help you to use management software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to select and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry consultant offers expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network requirements analysis, solution design, installation strategy and implementation, performance optimization, configuration of a high-availability environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to create a wireless solution that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry BES Server, help you to decide which administration approach and hardware products match your needs, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software editions, processors and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry consultant can assist your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-qualified security engineers to run company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Consultant
To contact Progent about professional help for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.

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