Consulting and Technical Support Services for RIM BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs from Research in Motion are among today’s most successful products for maintaining location-independent access to messaging, scheduling, web-based applications, and other vital business information. As the sophistication of small business networks has increased, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the standard for organizations of any size, effective integration and maintenance of RIM BlackBerry solutions has become more challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small organizations often resort to external support firms who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry environments economically and efficiently, dispensing with the necessity for an in-house BlackBerry technology specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven online service delivery model, provides small companies an economical solution for integrating BlackBerry technology productively into their business information network.

Progent's engineers can help your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft technology, set up streamlined management tools so you can track and support BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, develop custom mobile applications, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and safely.

BlackBerry Enterprise Server Technical Services
The BlackBerry Enterprise Server gives businesses a centralized and safe mechanism for integrating BlackBerry smartphones into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server (BES) allows mobile BlackBerry users to access Microsoft Exchange, Lotus Domino, or Groupwise email and to synchronize BlackBerry smartphones with PC desktops to ensure consistent information for applications such a calendars, contact lists, to-do lists, IM, and custom business programs. Thanks to BlackBerry Enterprise Server (BES) integration with Exchange, users with BlackBerry handsets can have effortless access to Exchange email and to IM-aware software via Microsoft Communications Server and Microsoft Lync Server support.

BlackBerry BES Server Support

Progent's BlackBerry-qualified engineers can assist you to plan, deploy, and support BlackBerry Enterprise Server (BES) so that you maximize the productivity of BlackBerry clients, streamline the administration of a BlackBerry solution, and lower the cost of maintaining a mobile workforce.

Expert RIM BlackBerry Technical Support Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are available by phone to deliver expert technical help to businesses in the Huntington Beach area or throughout the state of California. Progent's experienced online consulting team has helped IT organizations solve computer issues and reduce support expenses in each state in the United States and established a substantial base of loyal clients. (Refer to Progent's client testimonials.)

Progent can provide remote assistance for a wide array of technologies associated with RIM BlackBerry products such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help your company to perform common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, editing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified experts can in addition help you to troubleshoot a wide array of problems associated with synchronization, device recognition, email reconciliation, web browsing, mobile connectivity, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote support for small company IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support costs low and, by solving issues promptly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry consultants can also help you to use management tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist your company to define and implement appropriate security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Exchange and Windows Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Exchange data flow, generate, edit, and apply WLAN and VPN configurations, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and network needs assessment, solution design, deployment planning and implementation, performance tuning, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to create a mobile wireless solution that meets your IT budget and supports your business strategy. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to determine which administration model and equipment match your needs, and analyze your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software editions, server hardware and storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can assist you to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to run network-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Certified Specialist
In order to get in touch with Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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