Introduction to Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting and Support ExpertiseMobile connectivity to email, contacts, calendars, and web applications has become a vital feature of information systems for companies of all sizes. RIM BlackBerry handhelds are some of the most powerful solutions for maintaining mobile communications. However the network architecture needed to accommodate BlackBerry handhelds has become significantly more sophisticated as the demand for high availability and rock-solid security has increased. Progent's RIM qualified engineers specialize in delivering small businesses enterprise-class network support and technical services that are affordable and effective.

Being a Microsoft certified Partner with years of experience working with MS Exchange, Progent can provide in-depth assistance in incorporating RIM BlackBerry and Microsoft technology by offering services such as Exchange 2010 Server support as well as by providing related services such as Microsoft Lync Server deployment and MS Office Communications Server support to manage IM and rich presence. Progent's MS SQL 2016 consultants and Microsoft SQL 2014 experts can set up and troubleshoot your SQL database system to work efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager experts can help you to develop backup and recovery procedures to preserve your messaging data and reduce productivity loss in case of a breakdown of your messaging solution.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network engineers who are accessible remotely to provide expert support for architecting and troubleshooting your IT network infrastructure so that it supports your BlackBerry solution with a high degree of fault tolerance, scalability, security, and maintainability. Cisco Certified Internetwork Experts are highly-qualified network consultants who earn this top-level status only by completing thorough examination by Cisco. CCIEs can handle even the most intractable problems associated with network design, setup, repair, and service.

Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and support of RIM BlackBerry wireless handsets, offering a single solution for controlling critical jobs like device installation, updates, and retirement while also providing a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Microsoft Exchange Server, Groupwise, or Lotus Domino messaging servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Integration Support

BES Server provides a variety of security options starting with automatic data encryption of messages sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to meet the special requirements of your company's network. Progent's BlackBerry authorized consultants can help you to choose advanced security features and activate them wirelessly. Examples of these over-the-air selectable security features include:

  • Disable a BlackBerry smartphone
  • Wipe information from a misplaced or stolen device
  • Lock out Bluetooth
  • Activate built-in defenses against malware

BlackBerry Enterprise Server also offers flexibility in selecting mechanisms to prevent BlackBerry users from loading or running unsecure or prohibited software. Progent can assist you to choose blocking techniques such as:

  • Specify exactly what applications are allowed on the device
  • Prevent third-party programs from allocating non-volatile memory on the device
  • Select what functions external software can use on the BlackBerry device
  • Restrict the types of access external applications running on the smartphone can initialize
  • Block all third-party programs from being installed or run on the BlackBerry device

Professional BlackBerry Consulting Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are accessible remotely to deliver prompt assistance to companies in the Huntington Beach region or anywhere in the state of California. Progent's seasoned remote consulting team has helped IT organizations resolve network issues and cut support expenses in each state in the United States and built a substantial base of loyal clients. (See Progent's client testimonials.)

Progent offers remote help for a wide selection of issues related to RIM BlackBerry products such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and strengthening mobile security. Major BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, implement push and pull access control lists, control Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, troubleshoot, and produce documentation for a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology needs assessment, solution design, deployment planning and implementation, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to create a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry BES Server, help you to decide which administration model and physical components match your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software versions, processors and mass storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can help your company to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent for Help from a BlackBerry-Certified Consultant
If you wish to ask Progent about technical expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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