Immediate Online Troubleshooting for Huntington Beach IT Networks
Fast Phone Help for Huntington Beach SystemsFor companies located in Huntington Beach or anywhere in California, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the practical background and have access to the advanced technology necessary to resolve most network problems quickly. Efficient support lowers immediate costs because service calls require fewer billable minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves even more in incidental expenses by minimizing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online help is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the services that you actually get. Unlike many online service organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions somehow turn into large bills. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which promote the maximum level of efficiency for remote help and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to access your company's environment without violating system security.

Progent's proven technical support reporting application maintains extensive documentation describing the support that Progent's customers have received. Progent's staff consultants have the benefit of the history of support provided to every Progent customer by every consultant. This history of trouble tickets and resolutions is stored as a quickly exploitable internal database that enables Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and formal relationships with major technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's online service specialists can determine optimal solutions in the least time.

Online support offered by Progent to customers in Huntington Beach and throughout the state of California include:

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
  • Call Center Services
    Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are intended for companies who lack the money or time to build and maintain an in-house Call Center but who require quick response from an efficient Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent extension of your existing Help Desk staff. Progent's Virtual Call Center can operate as a an escalation resource for complex technical challenges, or be ready in hectic situations when your ordinary service providers are overwhelmed.

    Progent's Call Center staff of experienced network experts offers your computer users in Huntington Beach or anywhere in the state of California fast communication with a large network service resource with substantial experience providing phone consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a major contributor to business efficiency, and Progent's aim is to resolve and not just record IT issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote professional engineering support and training in special business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To learn additional information on Progent's consulting, customization, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Network and Server Monitoring Services
    Progent offers companies in Huntington Beach, or anywhere in the state of California, remote network monitoring services centered around System Center Operations Manager, enhanced by Progent to suit your business so that your network maintenance is proactive and automated. By anticipating potential problems before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and expensive service failures. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or systems powered by a combination of OS platforms.
How Your Huntington Beach Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online help with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Huntington Beach or anywhere in the state of California, Progent's phone-based computer support specialists can deliver expert and affordable IT help the moment your company needs it. More than 15 years of offering remote technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Huntington Beach company deals with a regular freelance consultant or maintains a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to handle sudden system crises or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Huntington Beach
Progent's remote technical help services allow your Huntington Beach business to enjoy the advantages of on-call, enterprise-level IT support without the cost of managing a full-time IT staff. Your network will acquire added business worth by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most offices in Huntington Beach or anywhere in California, nearby network service providers, whether made up of independent consultants or an internal IT staff, can deal with typical technical problems. On the other hand, IT crises might spring up when local support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these situations, Progent's online support experts provide an easy, quick, and budget-friendly solution to augment your local help and to pass on valuable information to increase your capability to handle future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations often depend on independent freelance service providers. While independent service people carry less internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to wait for assistance during an emergency. As your business grows, system unavailability and problems with vital software become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve support expertise to insure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically start with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such badly designed systems require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture that can offer the stable foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices need guidance and technical training to negotiate an increasingly complicated maze of product options available for promoting business growth and enhancing efficiency. They do not need a network engineer who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can lead to a situation where the recommended solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of IT experience, refined support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to each customer. The practice of detailing and archiving support activity allows more effective service and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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