Immediate Remote Support for Huntington Beach Information Networks
Fast Remote Help for Huntington Beach SystemsFor companies in Huntington Beach or anywhere in California, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology needed to solve the majority of information system problems quickly. This reduces direct expenses because solutions accumulate fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by reducing or eliminating system outages and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent scenarios where quick fixes somehow end up as major tabs. Progent's penchant for handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized technologies and proven methodologies which ensure the highest degree of effectiveness for remote help and repair for IT systems of any size. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to interface to your company's system without violating corporate security.

Progent's advanced service reporting system keeps extensive documentation of the service that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance provided to every client by any Progent engineer. This database of trouble tickets and fixes is organized as a conveniently searchable support database that permits Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the best solutions promptly.

Remote support provided by Progent to customers in Huntington Beach and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the budget to support an in-house Help Desk Call Center but who want quick response from a reliable Call Center with proficient telephone assistance plus the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation option to handle the most difficult technical issues, or be available in those instances when your other service providers are too busy.

    Progent's Call Center staff of seasoned information technology experts offers your workers in Huntington Beach or anywhere in the state of California fast communication with a reliable support group with substantial experience delivering phone consulting and remote diagnostics for computer environments powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a key enabler of company success, and Progent's goal is to resolve instead of simply track technical problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group can supply remote professional engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To find out additional information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Huntington Beach, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By detecting emerging problems before they grow into network outages, automated monitoring can ward off inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows environments, or systems powered by a combination of OS platforms.
How Your Huntington Beach Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For offices and startups in Huntington Beach or anywhere in the state of California, Progent's online computer support specialists are ready to deliver professional and affordable system help the moment your business has to have it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Huntington Beach business has a regular freelance consultant or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to deal with sudden system emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Huntington Beach
Progent's online technical help services enable your Huntington Beach organization to experience the advantages of timely, world-class network support without the cost of managing an in-house IT staff. Your information system will acquire greater business value by becoming increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most companies in Huntington Beach or anywhere in California, local computer support providers, whether made up of outside consultants or a full-time IT staff, can resolve the majority of network issues. However, serious problems might strike when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your usual service people. In these situations, Progent's online support specialists provide a convenient, fast, and budget-friendly solution to augment your regular resources and to pass on useful knowledge to improve your ability to handle future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller companies commonly depend on independent freelance service providers. Although independent service people carry smaller internal costs than larger consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your network expands, system unavailability and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup support expertise to insure your network is always available.

  • Build a Solid Basis for Seamless Growth
    Businesses typically begin with an IT system created on a modest budget. Lacking a robust framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These poorly designed systems need proper analysis, intelligent strategic planning, and wide technical expertise to upgrade to a system architecture that can provide the stable foundation to handle vital business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and improving productivity. They hardly need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Range of Servers
    Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 integration, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services provided during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by each consultant to every client. The discipline of documenting and archiving support activity allows more effective service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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