Immediate Remote Help for Huntington Beach Networks
Immediate Remote Help for Huntington Beach SystemsFor companies in Huntington Beach or anywhere in California, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls use up minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to typical online support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where speedy. minor solutions somehow end up as major tabs. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-tested methodologies which permit the maximum degree of efficiency for online engineering help and repair for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your company's computer system without compromising network security.

Progent's powerful customer support database application maintains detailed records of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of all help provided to every customer by every Progent engineer. This archive of issues and resolutions is stored as an easily accessible support database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and formal relationships with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote service experts can come up with the best solutions quickly.

Remote support offered by Progent to companies in Huntington Beach and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. ProSight managed services address all critical areas of information technology including email protection, security, backup/recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight Systems Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who want quick communication with a reliable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or improving your existing one, selecting or customizing Call Center software to address the unique demands of your business, or adding occasional phone support staff to work with your existing Help Desk team to handle high-demand scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Call Center staff of veteran network consultants gives your clients in Huntington Beach or anywhere in the state of California instant communication with a dependable network service resource with extensive background providing phone support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a significant driver of business success, and Progent's goal is to resolve rather than simply annotate IT issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group offers remote advanced consulting support and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To read more information about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Huntington Beach, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your network support is proactive rather than reactive. By exposing possible problems before they cause crashes, proactive monitoring can avoid disruptive and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or systems powered by a combination of OS platforms.
How Your Huntington Beach Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote support with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Huntington Beach or anywhere in the state of California, Progent's phone-based computer support specialists are ready to deliver professional and affordable system support the instant your organization needs it. More than a decade of providing online repair services has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Huntington Beach office deals with a regular freelance consultant or maintains a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to deal with unexpected network emergencies or especially tough integration projects.

Details of Progent's Online Network Support for Huntington Beach
Progent's online support, remote troubleshooting, system security expertise, and network administration services give businesses in Huntington Beach or throughout the state of California unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk outsourcing support and network management, Progent's experts can provide your office world class network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:

  • Fast Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Huntington Beach and is also ideal for customers in geographic regions of California that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, service information, and continuing training.

  • Per Minute Rates to Minimize Costs
    Progent provides remote support on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for phone service and asks for no ongoing retainer for support services provided during regular business hours. This protects you from paying big bills for routine repairs.

  • Access to Cisco Network Design Specialists
    As a Certified Partner for Cisco, Progent offers access to authorized professionals who have skill in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.

  • Application Experts Consulting
    Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, system security planning, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting support in specific business applications. Support available from the Application Experts staff includes:
    Dynamics GP/Great Plains Consulting and Programming
    MS Project Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Application Programming and SQL Server 2014 Software Programming and Troubleshooting
    Oracle Database Administration and Software Programming
    MySQL Management and Software Design
    Mac Help
    Amazon Marketplace Web Service Programming and Debugging

    By offering a convenient one-stop source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that address the specific needs of your company.

  • Advanced Remote Connectivity Tools
    Protected online access allows Progent's service professionals to observe exactly what your users see. This makes it easier to produce quick solutions to problems that might otherwise require a costly personal visit. Effective online connectivity tools and expert engineers together allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.

  • Support for Mainstream VPN Gateways
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.

  • 24x7 Support for High System Uptime
    For offices with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce high network uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are intended especially for budget-constrained organizations whose clients require instant recourse to a Help Desk service with expert phone support and full escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Line of Server Platforms
    Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every consultant to every customer. The practice of documenting and archiving support records results in more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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