Immediate Online Help for Huntington Beach Computer Systems
Fast Phone Technical Support for Huntington Beach SystemsFor companies in Huntington Beach or anywhere in the state of California, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated technology needed to resolve the majority of network problems rapidly. This reduces direct costs because service calls use up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company benefits even more in indirect costs by reducing or eliminating system outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support experience is particularly helpful for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you actually get. Unlike many remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where fast fixes manage to end up as large invoices. Progent's skill at disposing of problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and proven processes which promote the maximum level of effectiveness for online technical support and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to communicate with your environment remotely without violating network security.

Progent's advanced customer support reporting system includes thorough documentation describing all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support provided to each Progent client by any consultant. This history of trouble tickets and repairs is stored as a readily exploitable proprietary knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and allow quick access to manufacturers' in-house support staff so Progent's online service specialists are able to come up with optimal solutions in the least time.

Remote technical services offered by Progent to companies in Huntington Beach and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. The ProSight line of outsourced network management services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the budget to build and maintain an internal Help Desk Call Center but who need fast access to an efficient Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless supplement to your established Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for complex network issues, or be ready in overflow instances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your customers in Huntington Beach or anywhere in the state of California immediate access to a dependable technical support group with substantial background providing telephone-based support and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a major driver of business productivity, and Progent's policy is to fix rather than merely annotate IT problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and education in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Huntington Beach, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By spotting possible issues before they cause crashes, system monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or systems powered by a mix of platforms.
How Your Huntington Beach Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Huntington Beach or anywhere in the state of California, Progent's online computer support engineers are ready to deliver effective and cost-effective system help the instant your business has to have it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to repair computer problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Huntington Beach office has a regular freelance consultant or employs an in-house IT staff that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to address sudden network emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Organizations in Huntington Beach
Progent's online IT consulting services allow your Huntington Beach organization to realize the advantages of immediate, enterprise-level network support without the cost of managing a full-time IT staff. Your network will acquire greater strategic value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most companies in Huntington Beach and throughout California, local network support providers, whether made up of outside consultants or an internal IT staff, can solve the majority of network problems. On the other hand, IT crises may spring up when your regular resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call support experts offer an easy, quick, and affordable way to augment your regular resources and to transfer useful knowledge to improve your ability to deal with downstream problems in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller offices commonly depend on individual freelance service providers. Although freelance consultants carry smaller internal costs than big service organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of backup help may force your business to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Companies typically begin with an IT system created on a shoestring budget. Without a strong framework, band-aid repairs can get piled onto a weak foundation. As a company grows, stability and scalability problems can impede the productivity of the business. Such badly built environments require careful analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network architecture able to deliver the solid foundation to meet critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies need advice and technical training to negotiate an increasingly complex array of technology options capable of promoting business success and improving efficiency. They do not need a computer consultant who is motivated to sell a certain vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align technical consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, refined support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, in the trenches of IT service, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















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