Remote Computer Network Support for

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools needed to resolve the majority of network problems quickly. Efficient support lowers direct costs because solutions use up fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where speedy. minor fixes manage to turn into big bills. Progent's penchant for solving technical issues quickly results in your company conserving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes which ensure the highest level of efficiency for online technical support and repair for small and midsize company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to access your company's environment remotely without violating system security.

Progent's powerful service database application maintains detailed histories describing the support that Progent's clients have received. Progent's team service personnel have access to the details of assistance rendered to every customer by every Progent consultant. This history of trouble tickets and solutions is organized as a conveniently searchable internal database that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close partnerships with major industry leaders such as Cisco Systems and Microsoft permit access to other massive support databases as well as to vendors' in-house product engineers so that Progent's remote service engineers are able to find the best solutions quickly.

Remote technical services available from Progent to companies in Huntington Beach and anywhere in the state of California include:

• Certified MS Windows Experts
  Progent's Microsoft-qualified remote service experts can deliver computer repair and consulting help for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner network support company and can provide your company the services of consulting engineers who can assist to deploy, maintain and manage the entire suite of Microsoft Windows Servers such as MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Microsoft Application Center, SharePoint Services, Microsoft Project Server, and System Center Operations Manager 2007 and 2005.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and certifies an individual's networking knowledge at the master level. CCIEs know how to resolve the most intractable issues surrounding network design, deployment, management, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco System's internal support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of expertise allows them to find solutions for even the most intractable problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes.

  Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, wired and wireless Voice systems, Catalyst switches, as well as VPN technology.

• CISSP and ISSAP Certified Network Security Experts
  Progent's qualified CISSP and ISSAP security engineers offer a range of system protection solutions that can strengthen the defenses of your Windows, Apple OS X, Linux environment against internal or external threats or help your business to clean up rapidly after a damaging penetration. Security solutions available from Progent cover thorough network security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging system against spam and DHA attacks; and managing 24x7 network monitoring.

• UNIX/Linux, Sun Solaris, and Mac OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a wide range of computer technologies including system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy systems to Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux consultants can offer emergency phone-based assistance resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

  • Apple Mac OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

• Call Center Support
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller businesses who don't have the money or time to support an internal Help Desk but who want quick access to an effective Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

  Progent's Help Desk consulting support can guide you in creating an effective new Call Center or improving your established organization, identifying or customizing Help Desk software to meet the special requirements of your corporation, or providing temporary online staff to reinforce your in-house Call Center resources to handle high-demand scenarios like software migrations, major updates, or installing new applications.

  Progent's Help Desk Call Center staff of seasoned information technology experts offers your computer users in Huntington Beach or anywhere in the state of California fast assistance from an efficient technical support group with extensive experience offering phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of company performance, and Progent's target is to solve and not simply report technical problems.

• Applications Services: Training, Programming, and Integration
  Progent's Applications Consulting staff can supply phone-based professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and MS Excel. To learn additional information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.

  Online Network Monitoring Support
  Progent offers businesses in Huntington Beach, or anywhere in the state of California, remote network and server monitoring support based on MS System Center Operations Manager 2007, customized by Progent to suit your business so your network maintenance is proactive rather than reactive. By anticipating potential problems before they grow into full-scale emergencies, system monitoring can ward off inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X environments, Windows environments, or networks based on multiple platforms.

How Your Huntington Beach Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Windows, Apple Mac, or Linux environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or e-mail information@progent.com. For small companies and new businesses in Huntington Beach or throughout the state of California, Progent's phone-based computer support specialists can provide expert and affordable IT support the instant your business needs it. More than 10 years of offering remote technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve IT problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your Huntington Beach small business has a local independent consultant or maintains a full time organization that can handle day-to-day computer issues, Progent’s Microsoft certified consultants offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to handle sudden system emergencies or particularly complex integration problems.

Features of Progent's Remote Network Support for Huntington Beach
Progent's online support, Internet-based repair, system security consulting, and network administration services give small businesses in Huntington Beach or throughout the state of California unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your small business world class IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

• Fast Phone Contact with Microsoft Qualified Experts
  Progent's team of Microsoft-certified engineers can provide fast and economical expertise to small companies in Huntington Beach and is also ideal for customers in more remote areas of California that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a broad selection of Microsoft support utilities, service databases, and on-going education.

• Per Minute Rates to Minimize Costs
  Progent provides remote help on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum fee for online help and asks for no ongoing retainer. This keeps you from paying big bills for quick fixes.

• Availability of Cisco Network Design Professionals
  As a Registered Partner for Cisco, Progent offers the services of on-staff specialists with skill in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.

• Application Specialists Group
  Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, network security design, and Help Desk Call Center support. Progent's Experts Team offers in-depth consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
  • Great Plains Software Support and Programming
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Office Project Expertise
  • Microsoft Office Excel Programming
  • MS Office Help
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Integration
  • Mac Integration
  By offering a convenient centralized source for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that address the unique needs of your company.

• Sophisticated Online Access Software
  Secure online connectivity permits Progent's support experts to see precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise demand an expensive personal visit. Effective remote access tools and experienced engineers combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.

• Compatibility with Popular VPN Gateways
  Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

• Round-the-Clock Support for High Network Availability
  For small offices with vital applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network uptime.

• Help Desk Call Center
  Progent's Help Desk support programs are designed specifically for budget-conscious small companies whose clients need immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow small offices to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over=stretched in-house IT help.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Complete Range of Servers
  Progent can provide in-depth expertise for Microsoft’s popular server products with services such as Windows 2003 expertise, Microsoft Windows 2000 Server migration, Windows NT Server migration, Microsoft Exchange 2003 Server expertise, Exchange Server 5.5 and Exchange 2000 Server migration, and SQL 2005 expertise.

• Value Pricing
  Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

• Remote Network Monitoring with Microsoft Operations Manager 2007
  Progent is one of the few IT service firms to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager 2007 causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.

How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, visit Immediate Urgent Support.