For small offices and startups in Huntington Beach or anywhere in the state of California, Progent's online network support specialists are ready to provide professional and cost-effective IT support whenever your organization requires it. Long experience providing online repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Huntington Beach company has a local freelance support technician or maintains an in-house IT staff that can deal with typical network problems, Progent’s Microsoft and Cisco certified engineers offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to deal with sudden network crises or especially challenging integration projects.
Features of Progent's Online Network Services for Huntington Beach
Progent's online help, Internet-based repair, network security consulting, and network administration services give small businesses in Huntington Beach or anywhere in the state of California unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:
Fast Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Huntington Beach and is also ideal for networks in more remote regions of California that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the use of a wide range of Microsoft support tools, technical information, and continuing education.
By the Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you pay only for the support you receive. Progent has no minimum charge for online service and imposes no monthly subscription fee. This keeps you from facing big bills for routine fixes.
Availability of Cisco Network Architecture Specialists
As a Registered Partner for Cisco, Progent offers help from authorized professionals who have experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.
Application Experts Consulting
Progent's basic consulting services include system integration, MS Exchange Server consulting, system security planning, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting expertise for critical business applications. Help available from the Application Experts Group includes:
By providing a full service one-stop source for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that align with the unique requirements of your company.
Advanced Online Access Software
Protected online connectivity allows Progent's support professionals to see precisely what your users see. This makes it easier to find fast fixes to problems that could otherwise require a costly onsite service call. Effective remote connectivity tools and experienced technicians combine to enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote system monitoring.
Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
24x7 Service for Maximum System Uptime
For small businesses with vital applications, Progent offers 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure high system availability.
Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious small companies whose workers require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
Advantages of Progent's Network Help for Small Offices in Huntington Beach
Progent's remote technical help services enable your City# small business to realize the benefits of immediate, expert network support without the expense of managing a full-time IT organization. Your network will acquire added business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:
Seamless virtual expansion of your on-site support resources
With most small offices in Huntington Beach and throughout California, nearby computer support resources, whether represented by freelance consultants or a full-time maintenance staff, can solve the majority of network problems. However, serious problems sometimes strike when local resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support people. In these cases, Progent's on-call service experts offer a convenient, quick, and economical solution to supplement your local help and to transfer valuable knowledge to increase your ability to handle downstream problems locally.
Less Dependence on Individual Consultants
For IT maintenance, small companies often rely on individual freelance consultants. While freelance consultants carry smaller internal costs than big service companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup help may require your business to go without help during an IT crisis. As your company grows, system unavailability and trouble with critical software become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup support experts to insure your IT system remains up and running.
Build a Scalable Foundation for Seamless Growth
Small companies often begin with an information system created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get thrown onto a shaky foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. Such poorly designed environments require proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network infrastructure able to offer the solid foundation to meet current business requirements and ease future growth.
Work with Problem Solvers Instead of Technology Resellers
Small organizations require guidance and technical training to negotiate an increasingly complex maze of product alternatives capable of promoting business growth and enhancing productivity. Businesses hardly need a computer engineer who is motivated to sell a specific vendor's technology. IT support and product selling can result in a scenario where the proposed
solution is designed around a predetermined technology instead of the true requirements of a small business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align IT consulting with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable small companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, in the trenches of IT service, executing a broad variety of IT tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to solve actual network problems rapidly.
Value Pricing
Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each client. The discipline of detailing and organizing support activity allows more effective support and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who won’t let go of vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient.
24x7 Server Monitoring with Microsoft MOM
Progent is one of the few consulting companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. MOM causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Urgent Support.
Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Mid-size businesses who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Server proliferation puts pressure on network budgets and administrative resources. Server reduction via a virtual infrastructure promises lower total cost of ownership of hardware and faster ROI, more efficient use of physical computers, streamlined operations, increased network uptime, and easier management. Common uses for virtual machines are hardware consolidation, low-cost platforms for line-of-business legacy applications running on obsolete operating systems, and affordable isolation of program development or pilot testing systems from production systems.
Progent’s Microsoft qualified experts offer small and midsize businesses experienced consulting services for Microsoft Operations Manager (MOM 2005) and Microsoft Operations Manager 2000. MOM 2005 offers extensible and expandable high-end operational management by providing comprehensive event management, proactive monitoring and alerts, reporting and trend analysis, and system and application-specific heuristics and routines to increase the manageability of Windows Server System networks. Through built-in application intelligence, Microsoft Operations Manager 2005 allows you to identify your IT reliability problems before they become disasters, increase the efficiency of your network operations via actionable best practices, and support your IT operations and senior administrative staff by sharing critical service level and performance information. Progent’s MOM consulting experts have extensive field-proven familiarity with MOM 2000 and MOM 2005 and can help your company install and configure MOM in order to optimize the reliability and efficiency of your IT system.
The service background of Progent's certified Windows Server consultants, with an average of over 11 years of work in Microsoft technology, assures you success in selecting the version and set up of Windows 2003 Server that matches most closely with your business goals. Progent can also help you with planning, deploying, managing and supporting sophisticated information technology applications powered by Windows Server, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.
Progent's consultants can provide Macintosh users a range of services such as workstation support, Apple OS X consulting, Macintosh integration with Windows networks, Entourage and email expertise, network protection services, and one-on-one education. For computer environments built solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft certified consultants have the background and depth to deal with the complexity of planning, integrating and supporting a network environment that is available, secure, fast and aligned with your organization's business goals.
With Cisco Catalyst switches for small and medium-sized businesses, Cisco allows companies to gain the full advantages of bringing intelligence to their IT infrastructures. Cisco's switch technology makes it possible to deploy capabilities to make your IT network sufficiently available to accommodate real-time requirements, expandable to facilitate future growth, safe enough to guard confidential information, and designed for differentiating and controlling traffic flows to optimize network operations. Progent's CCIE certified consultants can help you select and integrate Cisco Catalyst switches appropriate for your business. In addition, Progent's CISA certified security specialists can help you develop a strategic security policy and configure Cisco switches so they help support your security policies. Catalyst switching products that Progent supports include Cisco's Catalyst 2950 switches, Cisco Catalyst 3560 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
Progent's Apple Mac experts can promote the creative aspect of Macintosh computing by offering help services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Network Consulting Services for Planning Phase: Design and Architecture Proposals Network Design
When performing consulting projects for enterprise clients, Progent uses a phased approach driven by defined milestones so as to meet budgetary, timing and technical targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures derived from the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and professional implementation. All phases are documented to provide a detailed summary of IT services delivered and to assist in downstream network maintenance.
Progent’s IT outsourcing packages provide affordable network support for small organizations. Whether it involves planning system infrastructure, setting up an internal Help Desk or using an outside one, deploying a new email system, monitoring your system, or building a web-based eCommerce application, outsourcing your IT engineering services can reduce costs and minimize uncertainties, permitting network support budgets to increase in a more moderate and controlled fashion than is feasible by building up a bulky, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a secure and highly available network architecture for your critical applications based on Microsoft Windows including Office XP, Microsoft Office 2003, and Office 2000.
