Fast and Affordable Online Help for Huntington Beach Computer Networks
Urgent Phone Help for Huntington Beach NetworksFor businesses located in Huntington Beach or anywhere in California, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. This lowers immediate costs because solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in incidental costs by reducing or eliminating network outages and associated costs stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where fast repairs somehow turn into large invoices. Progent's penchant for handling problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven methodologies that permit the maximum degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's system without violating corporate security.

Progent's sophisticated service reporting application stores comprehensive documentation describing the support that Progent's customers have received. Progent's team service personnel have access to the details of all help delivered to each customer by every Progent consultant. This database of trouble tickets and resolutions is structured as a readily accessible internal knowledge base that permits Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close partnerships with important technology companies such as Cisco and Microsoft open up additional vast technical support databases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to arrive at the best solutions promptly.

Remote support provided by Progent to companies in Huntington Beach and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the resources to build and maintain an internal Help Desk but who require fast communication with a dependable Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or revamping your current one, identifying or enhancing Help Desk Call Center software to meet the particular needs of your company, or providing temporary phone support staff to supplement your in-house Help Desk Call Center team to deal with unusually busy situations like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your clients in Huntington Beach or anywhere in the state of California quick communication with an efficient network service group with years of experience offering telephone-based help and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of company efficiency, and Progent's aim is to solve instead of simply track network issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth engineering expertise and education in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Excel. To find out more about Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Huntington Beach, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so that your computer support is proactive rather than reactive. By exposing possible problems before they cause network outages, automated monitoring can minimize stressful and costly service failures. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or systems powered by a variety of operating systems.
How Your Huntington Beach Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Huntington Beach or anywhere in the state of California, Progent's phone-based network support specialists can provide effective and cost-effective IT support the instant your company requires it. Long experience offering online repair services has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Huntington Beach office works with a local independent support technician or maintains a full time organization that can handle the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to handle unexpected system crises or especially complicated integration projects.

Details of Progent's Online Computer Services for Huntington Beach
Progent's phone help, Internet-based repair, system security consulting, and network administration services offer businesses in Huntington Beach or throughout the state of California unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center services and system administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:

  • Fast Telephone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Huntington Beach and is also ideal for networks in more remote areas of California that lack consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a broad range of Microsoft support tools, service information, and on-going education.

  • By the Minute Rates to Reduce Costs
    Progent offers remote help on a per-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for online support and requires no periodic subscription fee for support services delivered during regular working hours. This saves you from paying big invoices for simple repairs.

  • Availability of Cisco Network Infrastructure Experts
    As a Certified Partner for Cisco, Progent offers access to authorized professionals who have expertise in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to create high-speed, reliable, and secure infrastructure for local and remote networking.

  • Application Specialists Group
    Progent's core support services consist of technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Support available from the Application Experts Group includes:
    Microsoft Dynamics GP/Great Plains Support and Programming
    Microsoft Office Project Expertise
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Help
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server 2016 Application Development and Microsoft SQL Server 2014 Software Programming and Debugging
    Oracle Management Support and Software Programming
    MySQL Project Management and Application Design
    Apple Mac Help
    Amazon MWS Programming

    By offering a full service one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough IT solutions that fit the specific requirements of your business.

  • State of the Art Remote Connectivity Software
    Secure online access permits Progent's service professionals to observe precisely what your users see. This makes it easier to produce quick fixes to problems that might otherwise demand a costly onsite visit. State-of-the-art remote connectivity software and experienced technicians together allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated system monitoring.

  • Compatibility with Leading VPN Products
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24x7 Support for Maximum System Availability
    For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are designed specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical knowledge, refined support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Family of Servers
    Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to every client. The discipline of detailing and organizing support activity allows more effective support and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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