UNIX and Linux Online Support Services for Huntington Beach Small Office Computer Networks
For small companies in Huntington Beach or anywhere in the state of California, Progent provides round-the-clock phone support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security design and troubleshooting issues.
Progent's online support services represent excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve most information system problems quickly. This lowers direct costs since solutions take up fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits even more in indirect expenses by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote service firms, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate scenarios where fast repairs somehow end up as large invoices. Progent's penchant for disposing of technical issues efficiently results in your company saving money.
Progent's Remote Service Tools
Through years of experience, Progent has developed an array of optimized technologies and field-proven processes that allow the highest degree of efficiency for remote technical support and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's online support team to access your company's environment without breaching system security.
Progent's sophisticated technical support reporting application maintains thorough histories for all support that Progent's customers have received. Progent's staff consultants have access to the records of support provided to each Progent customer by any engineer. This database of issues and resolutions is organized as a conveniently retrievable internal database that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close partnerships with key technology companies such as Cisco Systems and Microsoft permit access to other vast technical support knowledge bases and to vendors' in-house product engineers so that Progent's remote consulting experts can find the best resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To initiate Progent's remote support in Huntington Beach or anywhere in California or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical need for IT support, go to Immediate Emergency Support.
Remote Technical Support. Network Support Services Offered Progent
Progent's online network support engineers offer certified skills in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's engineers to tackle virtually any crisis likely to occur in a small company information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
Phone-based support Offered by Progent to small businesses in Huntington Beach and throughout the state of California include:
UNIX, Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a broad range of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and transitioning from older applications to Windows or Linux solutions. Progent's group-based methodology for solving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help analyzing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and indicates a consultant's network technology knowledge at the master level. CCIEs can handle the most intractable problems occurring in network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to fix even the most difficult problems quickly. In common cases, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting providers make CCIEs available to support small and mid-size companies. Progent offers fast phone contact with a CCIE so you can get timely support for complex network infrastructure issues that are hurting worker efficiency but are not within the scope of your local network service providers. Progent's Cisco-qualified CCIE consultants can connect to your environment via sophisticated remote support technology in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs have expertise in all of Cisco's industry-leading family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Windows Experts Progent's Microsoft-certified online support engineers offer network problem solving and consulting help for all Microsoft server and business application products. Progent is a Microsoft Gold Partner network support firm and can provide your company the services of support engineers who can show you how to integrate, troubleshoot and manage the entire family of MS Servers including MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Microsoft Application Center, SharePoint Services, Virtual Server, and Operations Manager 2007 and MOM 2005.
CISM and CISSP Certified System Security Engineers Progent's qualified CISM and CISSP network security consultants offer a range of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recover rapidly following a damaging penetration. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs that small companies frequently request. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
Help Desk Support
Progent's Help Desk support alternatives for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for small organizations who don't have the budget to support an internal Help Desk Call Center but who require fast access to an efficient Help Desk with proficient telephone assistance as well as the ability to escalate complex trouble tickets to advanced engineers.
Progent’s Virtual Call Center is designed for larger businesses and acts as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation option for the most difficult network challenges, or be ready in those situations when your ordinary resources are swamped.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk software to address the particular needs of your company, or adding occasional phone support personnel to reinforce your internal Call Center group during high-demand events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Huntington Beach or anywhere in the state of California immediate access to a reliable support group with extensive experience delivering telephone-based consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a crucial contributor to company success, and Progent's goal is to fix instead of simply record network problems.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional engineering expertise and education in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. For more on Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the creative components of Macintosh computing by offering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or putting together an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Huntington Beach, or anywhere in the state of California, online network and server monitoring support based on Microsoft Operations Manager, customized by Progent to accommodate your business so your IT support is proactive rather than reactive. By spotting potential problems before they cause network outages, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or systems based on a variety of operating systems.
How Your Huntington Beach Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or send email to information@progent.com.
Progent's Microsoft-certified Windows Server 2000 experts can provide computer help and information technology consulting services for the entire family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, optimization, and troubleshooting offerings include system design, installation, project management, on-site and remote support, Call Center outsourcing, expert security consulting, full service outsourcing, and economical co-sourcing.
For businesses with Mac users in the San Francisco Bay Area, Progent can provide onsite training designed for individuals who wish to broaden their knowledge of the OS X platform, Apple Mac hardware, or Macintosh office productivity applications including Microsoft Word, Excel, and Entourage for Mac.
Progent's Virtual Help Desk services are an integrated expansion of your internal IT support staff. This can include high-end call center features such as a dedicated phone number with customer-specific greeting. Progent can also rout calls directly to staff technicians who are specially set up and trained to handle your needs. Also, Progent's Helpdesk professionals can use trouble tickets with any customer trouble ticket software for transparent integration with your internal technical services group. Benefits of Progent's Virtual Computer Support Help Desk Call Center services include professional Microsoft and Cisco Help Desk Call Center expertise the moment you call, seamless expansion of your in-house resources, front-line help for urgent client problems, and by-the-minute billing.
Progent's Microsoft-certified engineers offer technical support and IT consulting expertise for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's upgrade, configuration, management, and support expertise for Microsoft Exchange 2003 Server include planning, deployment, documentation, local and off-site troubleshooting, Help Desk Call Center support, expert security evaluation, and comprehensive IT outsourcing.
Progent’s National Support Center provides national remote support for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-certified service professionals offer telephone help and remote secure network access to troubleshoot and repair technical problems rapidly and affordably. The scope of IT expertise available from Progent's staff of country-wide support professionals allows Progent to escalate even the most difficult network issues to qualified experts as needed.
Progent's Microsoft-certified experts can provide computer help and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2003. Progent’s consulting professionals can help you design, integrate, maintain and manage the entire family of Windows .NET Servers including Windows 2000 Server, SQL Server, ISA Server, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Server, SharePoint Services, Virtual Server, Microsoft Project Server, and System Center Operations Manager 2007 and 2005.
Progent's Mac and Windows service experts can help you integrate Apple Macintosh and Windows computers into seamless networks with full sharing and workgroup functionality. Enabling productive cooperation among a mix of servers and desktops powered by Mac OS X and Microsoft Windows requires broad knowledge of and experience with Apple Macintosh and Microsoft products. Progent's qualifications in Windows and Macintosh service makes it possible to provide expert assistance to businesses that depend on these platforms to keep their competitive edge.
Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
If your office computer system mixes Solaris platforms with MS Windows, Progent can show you how to integrate your servers into a unified environment that permits all your operating systems to coexist for simple administration, transparent dataflow, high dependability, enhanced throughput, and strong security. Progent's Solaris and MS Windows integration support offerings feature IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote network help and troubleshooting, on-site technical support, and help desk call center services.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company integrate and maintain Cisco’s security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to evolve with your 1:25 PM 6/28/2006growing business needs. Progent’s Cisco-certified network experts are familiar with Cisco’s complete line of hardware and software targeted at preventing data pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to integrate Cisco technology to get secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.
For small companies in Huntington Beach or anywhere in the state of California, Progent provides round-the-clock phone support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security design and troubleshooting issues.
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and indicates a consultant's network technology knowledge at the master level. CCIEs can handle the most intractable problems occurring in network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to fix even the most difficult problems quickly. In common cases, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Progent's Microsoft-certified online support engineers offer network problem solving and consulting help for all Microsoft server and business application products. Progent is a 
Progent's qualified CISM and CISSP network security consultants offer a range of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recover rapidly following a damaging penetration. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
