Fast and Affordable Remote Technical Support for Huntington Beach Computer Networks
Immediate Remote Consulting for Huntington Beach NetworksFor companies in Huntington Beach or anywhere in California, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage because they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. This reduces immediate costs because solutions use up minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support expertise is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical online support companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where fast repairs manage to end up as big bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-proven processes which allow the maximum level of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to access your company's system remotely without violating network security.

Progent's powerful customer support database application includes detailed records for the service that Progent's customers have been provided. Progent's team service personnel have access to the details of services rendered to every client by every Progent consultant. This database of problems and fixes is structured as an easily searchable internal database that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional massive technical support databases and permit quick access to vendors' in-house engineering staff so Progent's online service experts are able to arrive at optimal solutions promptly.

Online technical support services offered by Progent to customers in Huntington Beach and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the budget to create an internal Help Desk but who need quick response from an efficient Call Center with proficient phone assistance plus the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent supplement to your established Call Center team. Progent's Virtual Help Desk can operate as a an escalation resource to resolve the most difficult computer system issues, or be available in those circumstances when your other service providers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Huntington Beach or anywhere in the state of California instant access to a large support resource with substantial experience providing telephone-based consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of business success, and Progent's target is to solve rather than merely annotate IT problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, customization, and education services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Huntington Beach, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so that your network maintenance is proactive rather than reactive. By detecting possible issues before they cause crashes, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support multiple OS platforms.
How Your Huntington Beach Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Huntington Beach or throughout the state of California, Progent's phone-based network support specialists are ready to deliver professional and affordable IT support whenever your company has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair network problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Huntington Beach office deals with a regular independent consultant or employs an in-house IT staff that know how to deal with ordinary computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to handle unexpected system crises or especially challenging integration problems.

Features of Progent's Remote Network Services for Huntington Beach
Progent's online support, remote troubleshooting, network security consulting, and system administration services give businesses in Huntington Beach or throughout the state of California the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, executing a wide variety of IT projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical help, but also a consultant with proven methods for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















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