Even if your Huntington Beach office relies on a regular independent consultant or maintains an in-house organization that know how to handle common network problems, Progent’s Microsoft certified consultants provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to address sudden network crises or particularly challenging integration problems.

Features of Progent's Online Computer Support for Huntington Beach
Progent's online support, remote troubleshooting, network security expertise, and network management services give small companies in Huntington Beach or throughout the state of California unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

• Fast Telephone Access to Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to small offices in Huntington Beach and is also ideal for customers in more remote regions of California that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and on-going education.

• By the Minute Billing to Minimize Expenses
  Progent offers remote help on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone service and asks for no periodic subscription fee. This protects you from facing big bills for quick repairs.

• Availability of Cisco Network Design Professionals
  As a Certified Partner for Cisco, Progent can provide the services of on-staff specialists who have expertise in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for local and remote networking.

• Application Experts Team
  Progent's basic consulting offerings include system integration, MS Exchange expertise, network security design, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting expertise for critical business applications. Support available from the Application Experts staff includes:
  • Great Plains Software Consulting and Customization
  • Microsoft Dynamics CRM Consulting
  • Microsoft Office Project Expertise
  • MS Excel Programming
  • Microsoft Office Consulting
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Integration
  • Apple Macintosh Integration
  By offering a convenient one-stop source for IT generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that align with the specific requirements of your company.

• State of the Art Online Access Tools
  Secure online connectivity allows Progent's support experts to see exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive personal visit. State-of-the-art remote connectivity software and experienced technicians together allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.

• Support for Leading VPN Gateways
  Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

• 24x7 Service for Maximum Network Availability
  For small companies with vital applications, Progent can provide round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this service can help produce high network uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing programs are intended especially for budget-constrained small offices whose clients need instant access to a Help Desk Call Center with effective telephone support and full escalation capability.

Benefits of Progent's IT Support for Small Organizations in Huntington Beach
Progent's online technical help services enable your City# small company to enjoy the benefits of timely, enterprise-class network support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by being more reliable, productive, and secure. Benefits to your company include:

• Convenient virtual expansion of your local IT resources
  For most small businesses in Huntington Beach or anywhere in California, local network support providers, whether represented by freelance consultants or a full-time maintenance staff, can deal with typical technical issues. On the other hand, serious problems may occur when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local service people. In these cases, Progent's online support specialists provide an easy, quick, and affordable solution to supplement your regular help and to pass on valuable knowledge to improve your ability to handle future problems locally.

• Reduced Reliance on Freelance Service Providers
  For IT support, small companies often depend on independent freelance consultants. Although freelance consultants carry less overhead than big service companies and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve help may force your company to go without help during an IT crisis. As your company expands, network unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup support expertise to insure your IT system is always available.

• Build a Solid Basis for Smooth Growth
  New companies often start with an information architecture implemented on a shoestring budget. Without a proper framework, slap-dash fixes often get piled onto a shaky foundation. As a network grows, stability and expandability problems can impede the success of the organization. These badly built environments require careful assessment, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure that can provide the solid foundation to meet critical business demands and ease downstream growth.

• Interact with Solution Providers Instead of Product Resellers
  Small companies need advice and technical training to navigate through an ever more complicated array of technology options available for promoting business growth and improving efficiency. They hardly need a computer consultant who is attempting to sell a certain vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of IT experience, refined remote support tools, and understanding of corporate IT allow small businesses to escape the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

• In-depth Expertise in Microsoft's Complete Range of Servers
  Progent can provide world-class expertise for Microsoft’s leading server platforms with services that include Microsoft Windows 2003 help, Windows 2000 upgrades, Microsoft Windows NT Server migration, Exchange 2003 Server support, Microsoft Exchange Server 5.5 and Exchange Server 2000 upgrades, and SQL Server 2005 integration.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, at the forefront of IT support, executing a broad variety of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for using computer knowledge to resolve real-world IT problems quickly.

• Value Pricing
  Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to allow simple problems to fester.

• Full Documentation of Delivered Services
  Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to every customer. The practice of detailing and organizing support records allows more efficient service and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.

• Remote Server Monitoring with Microsoft MOM
  Progent is one of the few support firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. This package causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and costly service losses.

How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Urgent Support.