Low-cost Network Support from Microsoft and Cisco Qualified Consultants for Companies in Huntsville, AL
By delivering world-class support when you need it, making available in-depth knowledge for key business applications, offering innovative services like virtual data center hosting, billing solely for help you receive, and charging no setup fees or retainers for standard services, Progent allows your company to increase the competitive value of your information network and minimize support expenses. Progent recognizes that network protection, dependability, and efficiency are just as critical to small companies as to large enterprises but that small organizations lack the leverage to invest heavily in computer technology and in-house service groups. Progent's fundamental value proposition is that no network consulting firm can match Progent's capability to deliver the IT support your business needs when you need it and at a cost you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT support staff. This can save money and minimize technical risks for major IT initiatives such as software programming, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to assist your company to plan and implement your cloud strategy.

Key IT Areas Supported by Progent for Business Networks in Huntsville, Alabama
Progent's group of industry certified experts offers help for virtually all aspects of network technology found in companies of all sizes. Technologies served by Progent in Huntsville include:

Support Delivery Options Available for Huntsville, Alabama Businesses
Progent offers a selection of alternatives for providing small companies with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for providing network support services is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Service Model ensures rapid response, comprehensive service records, dependable follow-through, and strict expense monitoring for a range of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and repair network problems without the expense or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle most IT issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to address emergency network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to give small companies the optimal solution: onsite service technicians when you need them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for in-person service calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to register for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Services are designed for small and midsize businesses who need fast and reliable support from an online Contact Center with efficient telephone support, online troubleshooting tools, and enough technical depth for full problem escalation. Because small and midsize businesses typically have limited IT budgets and can spare little executive bandwidth for handling network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that business computer systems stay productive. Read more details about Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop it system design, virtualization strategies, plus configuration, customization and training for business applications including financials, operations, reporting, CRM, and productivity software. Progent can help with one-shot projects such as site moves and massive software upgrades, extended projects like business information application development and customization, database software programming and administration services, and web development, continuing support including network monitoring and system management, or emergency services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, security, and performance than is possible using the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology companies, Progent can save you the investment in building and maintaining the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs stay updated, security and performance is continually tracked, and systems are consistently archived and available for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition easy for customers to transfer to another support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can handle the multi- OS and loosely standardized networks common with small companies, and keeps control of the software in the customer's hands so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online support services to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network products including firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help companies comply with business guidelines and statutory requirements for network information security and reporting.

The breadth and size of Progent's consulting staff bring a unique array of benefits to companies trying to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, at the front lines of IT support, performing a broad variety of IT projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for solving real-world IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates king-size bills for quick solutions. Another benefit of granular billing is that your company will be less inclined to allow less critical problems to stay unaddressed until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to each client. The discipline of documenting and archiving service records allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who utilize independent service providers or who employ in-house support staffs gain when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Huntsville, Alabama business needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.