Fast, Affordable Online Network Assistance for Huntsville, Alabama Small Companies
For more than two decades, Progent has specialized in delivering world-quality computer support to customers with small-business budgets. Progent has developed a powerful service system that includes a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting technology, a substantial pool of consultants certified in a broad array of technical disciplines, a Call Center service model that maximizes efficiency and guarantees follow-through, a global team of on-line troubleshooting experts, in-person service options for the majority of most zip codes in the U.S., and a corporate culture focused on fixing technical issues in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support team. Co-sourcing can save money and minimize technical risks for big IT initiatives like software development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to assist your company to design and implement your cloud strategy.

Core Technologies Serviced by Progent for Office Networks in Huntsville, Alabama
Progent's nationwide team of world-class support professionals offers help for all aspects of information technology used by companies of all sizes. Areas supported by Progent in Huntsville include:

Service Delivery Options Available for Huntsville, Alabama Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's model for delivering computer support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Support Model ensures rapid response, comprehensive service documentation, consistent follow-up, and strict cost monitoring across a range of IT service delivery alternatives that include remote repairs, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network problems without the cost or delay of in-person support calls. The experience of Progent's network consultants makes it possible to resolve most network problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new clients to address emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service experts to deliver small and midsize companies the optimal solution: onsite service professionals when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for in-person service calls is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses who require fast and reliable access to an online Help Desk Call Center with effective phone assistance, online troubleshooting tools, and enough technical strength for all needed escalation. Because smaller businesses usually have tight information technology funds and can provide little management bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to make sure that small business computer networks stay productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, high availability it system design, virtual server solutions, plus integration, customization and training for business applications such as accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects including site relocations and massive system upgrades, extended projects like management reporting application development and customization, database software programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and SQL Server in order to provide small companies with greater degrees of dependability, security, and recoverability than is possible using the class of on-site data center that is achievable for the majority of small organizations. Since Progent uses the same facilities that host the gear of some of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the systems required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay current, security and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is also simple for clients to transfer to another service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow companies with mixed networks to benefit significantly on the costs of hardware, system support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the multi- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote consulting services to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of network security and can assist with advanced security programs such as SIEM solutions to help companies comply with industry standards and government mandates for IT data security and reporting.

The scope and size of Progent's consulting team bring a unique array of advantages to organizations trying to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, performing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a consultant with proven approaches for fixing actual network problems efficiently. Find out more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size invoices for fast repairs. An additional advantage of by-the-minute billing is that clients will be less tempted to allow simple issues to fester until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by each consultant to every customer. The discipline of documenting and organizing service activity results in more efficient support and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who utilize freelance consultants or who employ internal IT staffs gain when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
If your Huntsville, Alabama business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.