Professional Online Troubleshooting for Huntsville, Alabama Computer Networks from Microsoft Certified Consultants
Small companies have typically been ignored by major network service firms. Many small businesses allow themselves to grow excessively dependent on individual engineers or small consulting firms who lack the bandwidth or broad skill sets to react promptly or efficiently to technical emergencies. Other small companies resort to mass-market service firms staffed with personnel taught to offer standardized fixes for common issues but who do not have the experience and versatility to handle the diversity of configurations and absence of standards that characterizes small company IT networks.

Progent's proven methodology for delivering low-cost and effective network support to small businesses has made Progent one of the top Microsoft network service organizations in the United States. Progent has delivered online support to small businesses in every state in the United States and can dispatch in-person technical support in most zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal network service staff. Co-sourcing can save money and help meet schedules for major IT initiatives such as application design and development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also offer access to accredited consultants to assist your business to design and implement a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Business Networks in Huntsville, Alabama
Progent offers the services of accredited consultants for all aspects of business network technology found in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Huntsville, Alabama Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support services is built on the Call Center structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes fast support, thorough activity records, dependable follow-through, and tight expense monitoring across a range of IT service delivery alternatives that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person support visits. The background of Progent's network consultants allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: onsite support professionals when you require them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for on-site service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all businesses who require fast and dependable support from an online Help Desk with efficient phone support, remote repair tools, and enough technical depth for full problem escalation. Because small and midsize companies usually have limited information technology funds and can provide scant executive bandwidth for handling network support, Progent's Help Desk Call Center Services can be the most efficient way to make sure that small business information networks stay up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, high availability network consulting, server virtualization solutions, plus configuration, customization and support for business programs such as accounting, ERP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major software upgrades, extended initiatives like business analytics software programming and customization, relational database application programming and administration support, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible with the type of internal data center that is achievable for most small businesses. Because Progent uses the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can save you the investment in creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is continually tracked, and systems are consistently archived and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small company's production servers in an environment that not only provides the top level of dependability and expandability but that is also convenient for customers to transfer to another service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow businesses with mixed environments to benefit significantly on the expense of hardware, system support, and IT management while achieving world-class availability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can support the multi- OS and non- standardized environments typical of smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting support to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of network security and can assist with complex security programs like SIEM solutions to help companies comply with industry guidelines and statutory requirements for network information protection and incident reporting.

The scope and depth of Progent's consulting staff bring a unique array of advantages to clients trying to maximize the business value of their information system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the front lines of network service, executing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not just expert technical capability, but also a support engineer with field-tested approaches for fixing real-world IT problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size invoices for fast solutions. Another advantage of by-the-minute pricing is that customers are less inclined to permit minor issues to fester until they become major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The discipline of documenting and organizing support records allows more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small companies who work with freelance consultants or who maintain in-house IT personnel gain when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your Huntsville, Alabama company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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