Immediate, Low-cost Online Network Assistance for Huntsville, Alabama Small Companies
For more than twenty years, Progent has specialized in providing enterprise-class network support to clients with small-company budgets. Progent has developed a powerful support system that includes a streamlined, tightly connected virtual office network, sophisticated online repair technology, a substantial pool of consultants certified in a wide array of technical practice areas, a Call Center service structure that promotes efficiency and ensures follow-through, a global team of remote troubleshooting professionals, on-site service options for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network issues in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT service team. Co-sourcing can cut costs and help meet schedules for major projects such as software design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can also offer the services of accredited consultants to assist your company to design and execute a sensible cloud computing strategy.

Primary Products and Technologies Supported by Progent for Huntsville, Alabama Business Networks
A Microsoft Gold Certified Partner consulting company with a large group of Cisco certified CCIE networking consultants and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable remote consulting to Huntsville, AL companies for a wide range of information technologies such as:

Service Delivery Alternatives Available for Huntsville, Alabama Companies
Progent offers a variety of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing network support services is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model ensures rapid response, thorough service records, dependable follow-up, and tight expense monitoring across an array of IT service delivery modes that include remote repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and repair hardware and software issues without the expense or delay of in-person support visits. The background of Progent's network engineers allows them to handle most network issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: hands-on support professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning how to register for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all companies who require prompt and dependable access to an online Contact Center with effective phone support, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Because smaller companies usually have tight IT funds and can provide little executive attention for dealing with network support, Progent's Help Desk Services could be the most efficient way to make sure that business computer systems stay up and running. Learn more concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection engineering, fault tolerant network engineering, virtualization strategies, plus integration, customization and training for business software including financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including site moves and major software migrations, extended projects like business reporting application development and support, relational database application development and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of availability, security, and performance than is feasible using the type of in-house data center that is practical for the majority of small and midsize businesses. Since Progent uses the same facilities that host the equipment of some of the world's largest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems are regularly archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition easy for customers to migrate to another support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the software in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent's affordable ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight Systems Watch detects a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight Systems Watch server and desktop automated management services.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government requirements for network data protection and incident reporting.

The scope and depth of Progent's engineering team bring a powerful set of benefits to customers trying to maximize the business value of their information system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, in the trenches of network service, executing a broad range of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not just expert technical skills, but also a support engineer with proven methods for resolving actual network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with king-size invoices for fast fixes. An additional benefit of granular billing is that clients are less tempted to permit simple problems to fester until they become big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports given by each staff member to every client. The practice of detailing and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Huntsville, Alabama company needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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