For small business network systems located throughout the state of Iowa, Progent's Microsoft and Cisco qualified technical team members can deliver phone help and remote troubleshooting to resolve your network troubles fast and affordably. Progent has developed enterprise-grade expertise, software tools, and support databases to identify and repair IT problems while avoiding the high cost and time delays associated with in-person technical service calls.

If your Iowa organization is located beyond the larger metro areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby computer support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progent’s group of network consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical projects for a broad range of customers. This means you obtain not only the technical expertise needed for the job, but an expert with demonstrated methods for applying those skills to assist with efficient network solutions.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with synchronous replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are as far as 185 miles apart. Progent can provide the skills of a NetApp MetroCluster expert who can assist your business to plan, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can ensure you follow leading practices for configuring your MetroCluster solution by providing guidance with procedures such as assigning disk pools and shelf IDs, determining plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network, and testing your DR system to verify adherence with industry standards and regulatory mandates.

PC Desktop Support Services
Progent's desktop support team can assist you to install workstations, notebooks, or handheld devices as needed or help you to plan and carry out a mass migration to a new version of an operating system or an updated release of an important end-user application. Progent's Microsoft desktop specialists can install programs from the Office family of end-user products or Microsoft Dynamics accounting and customer relationship programs on your workstations so they integrate efficiently with all Microsoft programs, software from popular vendors, database servers, and key solutions network-wide. For example, Progent can set up Outlook email client on a desktop or laptop to support both the usage pattern of the user and the security policies of your business. Progent can also provide remote and in-person troubleshooting support for workstations.

Immediate Support for Urgent Problems
With Progent’s emergency online computer support services, you can receive instant help for problems that are causing network disruption. Remote help does away with the lengthy delay and increased cost associated with in-person technical service. For day-to-day network administration tasks, Progent’s online support engineers can perform most jobs within a few minutes of receiving a request, instead of forcing you to wait for up to a day for on-site support to show up.

Best Practices Followed by Expert Consultants
Many businesses situated away from areas with ample expert engineers utilize less qualified or inexperienced local resources for critical network support. This can produce a system that is undependable or inefficient. Progent’s staff of Microsoft and Cisco qualified engineers average over ten years of real-world industry experience, in the front lines of IT support, performing an extensive array of technical tasks for a diverse selection of clients. This means that with Progent you receive not only expert technical knowledge, but a consultant who follows computer industry best practices in applying those skills to solve real-world information network problems efficiently and in a consistent fashion.

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, previously branded CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM applications such as Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Business Intelligence Reporting Consulting and Development
Progent’s BI reporting experts offer online and on premises consulting to assist your organization with any phase of BI reporting from troubleshooting or enhancing applications to planning and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can help you to support your current BI environment, assist you to migrate databases and applications from an outdated reporting platform to a current solution, and provide custom online mentoring tailored to your individual needs. Progent’s management reporting consultants offer experience in the leading BI reporting tools including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, Report Designer and Report Builder.

MySQL Application Programming and DBA Services
Progent's MySQL database management experts can provide a selection of affordable online services to assist companies of all sizes to enhance the business benefit of MySQL technology. Support services provided by Progent for MySQL environments include database administration support, software programming, and MySQL migration assistance.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery consultants can show you how to create a disaster recovery plan to prepare for a total site outage. Progent can help you define a comprehensive disaster recovery solution that includes periodic disaster recovery assessments and drills so that if a catastrophic failure takes place, you minimize network downtime. Progent's Microsoft and Cisco-authorized professionals can also help you to build an affordable, high-availability network solution that addresses reliability issues involving a broad array of infrastructure technologies and procedures. Progent's business continuity specialists can help you to deal with the broader problems related to keeping your company running after a catastrophe by addressing not only IT issues but other issues such as notifying key staff members, moving into temporary office space, acquiring emergency vehicles, finding temporary workers, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster technology field-tested in Microsoft's Azure public cloud.

Citrix Certified XenServer Support Services
Progent's Citrix XenServer engineers can assist your company to understand the business advantages of XenServer as well as additional Citrix products, and can help you to design, validate, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also analyze your existing Citrix technology deployment and help you to optimize resource utilization, responsiveness, protection, uptime, and disaster recovery.

Fast and Economical Remote Support Nationwide
Progent has provided remote or onsite network support service to companies in every state in the United States. Many of these customers have indicated their high regard for Progent via testimonials to the high quality of Progent's support staff. Take a look at Progent's client testimonials to learn what people say concerning the quality of Progent's consulting services

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Unified Communications Manager, is a converged voice messaging system that accelerates teamwork by providing flexible set of alternatives for retrieving voice messages within a framework that is simple to implement and administer. Cisco Unity Connection lets you access and manage voicemail messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to medium businesses and enterprise branch locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE network consultants offer Cisco Unity Connection and Unity Express (CUE) integration and technical support support to make sure your CUE deployment gives you significant competitive value.

Progent's Consulting Services for Windows Server Essentials
Microsoft Windows Server Essentials is a value-priced, versatile platform that allows small organizations to transition from the older stand-alone in-house datacenter to the contemporary hybrid networking paradigm that combines on-premises and virtualized cloud-based software and infrastructure. Progent's certified Windows Server Essentials consultants can provide budget-friendly online consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the potential productivity and cost advantages of migrating to Essentials and implementing a hybrid local/cloud design for your computing ecosystem. Progent can provide comprehensive project management to help you design and execute an efficient migration to Windows Server Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Learn about Progent's Office 365 integration solutions with on-premises Exchange and Microsoft Azure planning and integration consulting services.) Progent can also provide ongoing consulting help, troubleshooting, and training.

Get in Touch with a Progent Network Support Expert
To learn how you can access a Progent network support expert for remote or on-premises expertise in , call 1-800-993-9400 or go to Remote Computer Support.













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