for Business Computer Network Systems: Remote Help and Repair
For small business computer networks located anywhere in the state of Iowa, Progent's Microsoft authorized technical team members can provide phone support and remote troubleshooting to fix your network systems troubles fast and cost effectively. Progent has acquired enterprise-class skills, advanced software tools, and support databases to diagnose and fix network problems without the high cost and delays normally associated with on-site technical service visits.
If your Iowa business is situated beyond the larger urban areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby network support options may be limited in skills, or not available during an emergency. This results in a network that is unusable or causing wasted time due to technical problems continuing for too long. Progent’s team of expert network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a broad variety of technical projects for a extensive range of clients. This means you get not just the technical skills needed for the task, but a consultant with field proven methods for applying that expertise to assist with efficient network solutions.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your company with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
Remote Network Administration
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent consultants. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given only to the top tier of companies that operate closely with Microsoft, have demonstrated technical skills, and have confirmed customer references. Microsoft Gold Certified Partners are required to maintain large staffs of Information Technology professionals who have completed extensive certification testing. Microsoft Gold Certified Partners are provided access to special support and training programs from Microsoft and early exposure to new software for training and study purposes.
Eliminate Reliance on Freelance Consultants
By building a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to capable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
Convenient Access to Progent's Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of advanced server technologies. All Progent engineers have over ten years of experience supporting the Microsoft family of technologies.
Network Monitoring Services
Progent offers a selection of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.
Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP-CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with technology from other vendors.
One-stop Shopping for Completed Computer Network Support Services
Progent can act as a single source for most IT support needs for small organizations. While focused on supporting products from Microsoft and Cisco, Progent consultants regularly work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Development Services
Progent can provide expert software designers and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully developing both simple and complex application development projects for businesses of all sizes.
Detailed Documentation
Progent provides full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support provider. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices for accounting purposes.
Extensive Information Security Auditing and Testing
Progent’s CISM certified engineers can efficiently perform comprehensive security audits, firewall evaluation and penetration testing on mission-critical business information networks.
Progent can provide small companies with an information management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you deploy sensible IT products to enhance business operations so they align more closely with your corporate goals. Your company can develop and implement a well conceived IT plan without incurring the expense of a full-time Chief Technology Officer.
Remote server management cards give IT administrators full control over a server without the requirement for an on-site presence. Using these management cards, all console screen data plus keyboard and mouse functionality are transferred to an off-site session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, implement, and manage a high-availability business network that includes remote server management cards and Progent can use these remote server management cards to provide low-cost remote technical help. Progent has experience with a number of remote server management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
Before Progent’s Microsoft Operations Manager solution, network issues were approached reactively, once workers were impacted by them. With the benefit of proactive, automated alerts and trend reports created by MOM, Progent is now able to fix system problems before they grow to be critical enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can deal with potential problems before customers suspect that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to deliver small company IT systems enterprise-class reliability, security and performance.
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized qualification that signifies mastery in network security audit and control. Certified by the American National Standards Institute, the CISA accreditation requires that consultants pass a comprehensive test given by the ISACA professional association. Progent offers the services of a CISA-qualified security consultant able to assist businesses in the areas of IS audit services, IT enforcement, systems and infrastructure lifecycle, IT service delivery, protection of information assets, and disaster recovery planning.
Microsoft CRM helps small companies build positive customer relationships. Integrated Sales and Customer Service components allow employees to share information to help promote sales success and deliver consistent, efficient customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your San Francisco Bay Area small business with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer service data.
Progent's Computer Help Desk Outsourcing Support Services are designed especially for small businesses who require immediate access to a Help Desk Call Center with expert phone support and full escalation options but who have to work within a modest information technology budget. Key features of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Support,
Secure Remote Access Provisioning, System Assessment, Problem Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Helpdesk Software Selection and Integration.
Progent provides the help of Microsoft and Cisco-qualified IT support experts to offer customers economical alternatives to help organizations optimize the value of Microsoft and Cisco products. For environments that range from small offices to large corporations, Progent's expert consultants can show you how to enhance your information system's e-mail architecture, protection, reliability, performance, and network management.
If you have a small business network with 10 to 50 desktop clients, Progent's computer outsourcing services free your organization from over-reliance on an individual independent service provider while giving you affordable and dependable access to high-quality technical expertise. By providing IT support help when you require it, offering specialized expertise for key applications, delivering unique support such as automated network monitoring, and billing only for services you use, Progent gives you an economical solution for maximizing the productivity of your small office information system. Progent is the smart way for small businesses to build and support a robust and safe information system and to benefit from quick access to the skilled help typically restricted to enterprises who can afford a large internal IT group.
Progent's Exchange Server Hosting Services offer a world-class data center that features backed-up power and cooling systems, round-the-clock site security and IT support center, plus fault-tolerant access to tier-1 Internet service providers. Hosted Exchange servers are ser up as virtualized machines for high availability, easy expandability, and fast recovery. Progent's services include integration with your business network, access to mobile communication devices, continual tracking of performance and security, spam and virus filtering, patch and revision management, Help Desk services, daily data backup, and comprehensive messaging management support.
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT experts as well as to information workers, reducing the complexity of designing, integrating, managing, and using company information and database applications on platforms ranging from handheld devices to enterprise data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require a network consulting firm with hands-on experience and broad knowledge in planning and deploying data-driven, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
Progent provides small and mid-size businesses professional support for Intrusion Protection products and IPSec VPN solutions from leading firewall and Virtual Private Network security companies including WatchGuard, Juniper, and Symantec. Progent can show you how to design a comprehensive security plan and choose appropriate technologies from multiple suppliers to achieve your security objectives while staying within your budget restraints.
