For small office computer networks located anywhere in the state of Iowa, Progent's Microsoft and Cisco authorized professionals can deliver remote phone assistance and remote troubleshooting to repair your computer network issues fast and cost effectively. Progent has developed top-notch expertise, sophisticated utilities, and support knowledge bases to troubleshoot and resolve network problems without the expense and time delays normally associated with onsite service visits.

If your Iowa business is situated beyond the larger urban areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby computer support choices may be limited in technical expertise, or not available during a crisis. This results in a network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of seasoned network engineers average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical projects for a extensive range of clients. This means you obtain not just the technical competency needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

Desktop Consulting and Support Services
Progent's desktop support engineers can assist you to set up PCs, notebooks, or wireless computers as needed or assist you to design and carry out a mass migration to a new version of an operating system or a new version of a key desktop program. Progent's Microsoft desktop specialists can install titles from the Office family of productivity products or Microsoft Dynamics financial and CRM programs on your workstations so they interact efficiently with all Microsoft applications, software from third-party vendors, SQL databases, and line-of-business services throughout your network. As an example, Progent can configure Outlook email client on a workstation or notebook to match both the usage pattern of the user and the protection requirements of your business. Progent can also provide on-line and in-person troubleshooting services for desktops.

Online Training for Popular Desktop Applications
Progent offers online education for a range of client programs and environments such as Office and Office 365 Excel, Word, Access, Visio, Acrobat Writer, Photoshop CS, Crystal Reports, and Windows 10 and Windows 8. Webinar-based training offers all the advantages of conventional in-person seminars, such as immediate interaction between clients and teachers, but avoids the expenses of travel and the challenge of trying to synchronize the schedules of multiple trainees.

Google Android Smartphone and Tablet Integration
Progent's Android smartphone integration consulting have years of experience providing remote and on-premises assistance for organizations of any size who want to incorporate Android phones into their information systems so that mobile clients can work together while on the go. Progent offers the breadth of skills to resolve network issues that span numerous vendors and that entail a mix of older and up-to-date technology. Progent offers affordable remote expertise to assist you with any facet of designing, implementing, managing and troubleshooting your BYOD environment. Progent can provide occasional technical support to assist you to resolve especially challenging IT problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on schedule and within budget. Progent can help with local, cloud-centric, or hybrid networks and can provide support for operating systems, apps, management tools and network infrastructure. Progent also can provide customized group or individual training sessions to show you how to manage and operate Android phones and tablets to maximize their business value.

Microsoft Desktop Virtualization Support
Microsoft's virtual desktop technologies lower the effort required for network managers to deploy software programs so they are standardized across a corporate workforce, provide the ability to control access to critical information, and allow quick deployment of additional or upgraded workstations. With Windows Server 2008 R2, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS streamlines desktop connectivity, improves performance, strengthens data security, unifies management, and provides an almost transparent client environment. Progent's Windows Server 2008 R2 engineers can help your company to evaluate the strategic advantages of Microsoft's virtual desktop solutions, configure pilot and production deployments, improve your system infrastructure to support virtualized desktops efficiently, assess and remediate security issues, and train your network managers to follow industry best practices to achieve a fast ROI from client virtualization.

Eliminate Reliance on Freelance Consultants
By creating a relationship with a full-service network consulting and support firm like Progent rather than with a freelance consultant, your company is assured timely availability of capable experts when you need them. You do not have to worry that sickness, training, time off, or conflicting jobs with different clients will leave you without support when you have an emergency.

Juniper Networks Consulting and Support
Progent's Juniper Networks-certified network consultants can assist you to plan and deploy Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and migrate efficiently from outdated equipment to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's flagship network control software to enable you to streamline the management and improve the protection of your Juniper and NetScreen VPN devices, multi-access gateways, and high-performance switches. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations manage networks that incorporate a combination of Juniper's OS platforms.

Network Consulting for Small Governments and School Districts
Progent has extensive experience providing a broad range of remote network consulting and emergency repair services to local governments and school districts across the United States. Progent is among the industry’s pioneers in delivering expert remote IT support and has provided network solutions to clients in every state. Progent's online computer support for local governments eliminates travel expenses and resolves issues faster than onsite support.

iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective online assistance to help your business to design, deploy, and troubleshoot any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you through specific technical roadblocks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you create or support a highly available, protected and efficient network infrastructure that aligns with your computing model. Progent can also provide online and onsite training to show you how to manage and use your iPhones and iPads in a safe, team-oriented ecosystem that maximizes the business value of your information system.

Citrix Certified XenServer Virtualization Support Services
Progent's Citrix certified XenServer consultants can help your company to understand the strategic advantages of XenServer and other Citrix platforms, and can help your IT organization to design, validate, execute, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your current Citrix technology deployment and show you how to enhance resource utilization, performance, protection, uptime, and recoverability.

Expert Wireless Consulting and Support Services
Progent's wireless technology consultants have wide-ranging expertise in the integration and support of wireless information technology and can help your IT team to design, install, administer and repair wireless solutions that are compliant, robust, scalable, simple to manage and use, able to support your vital workloads, and transparently integrated into hybrid cloud networks. Online and onsite expertise available from Progent cover a selection of wireless technologies and include smartphone management, Wi-Fi infrastructure design and deployment, wireless site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

Wireless IP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless VoIP phones usually demands that IT teams configure and fine tune many components of your wireless infrastructure such as access points, routers, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and onsite support to help your organization build and administer a Cisco wireless IP phone deployment by delivering services that range from troubleshooting the set up of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your legacy PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your organization to design, deploy, optimize, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

Contact a Progent Network Support Expert
To learn how to access a Progent network consultant for online or onsite expertise in , phone 1-800-993-9400 or go to Online Network Help.

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