For office networks located in the state of Iowa, Progent's Microsoft and Cisco authorized technicians can provide remote phone help and remote troubleshooting to resolve your computer system issues quickly and cost effectively. Progent has acquired enterprise-level expertise, sophisticated utilities, and support knowledge bases to identify and repair IT problems without the high cost and time delays normally associated with in-person technical service dispatches.

If your Iowa organization is situated beyond the larger metropolitan areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your local computer support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network environment that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent’s group of field proven network engineers average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical projects for a diverse range of clients. This means you get not only the technical competency needed for the task, but an expert with field proven methods for applying those skills to provide efficient network solutions.

Easy Sign-on and Pricing Structure
Progent's simple per-minute billing model requires no complex contracts, retainers or hidden fees. Many competitors have minimum charges or other additional fees that drive up support costs. For remote support from Progent during normal business hours, you only get charged for the time spent resolving your issue. If it only takes ten minutes to resolve your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are billed only for the time when a Progent team member is actually on premises solving your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you might be charged for our expert’s travel time, but never a higher emergency rate. Because Progent has a large pool of expert consultants located within the entire Northern California service territory, an available consultant is typically close by to assist. Progent can in addition provide on-premises support to most zip codes in the U.S. within one business day of answering a service request. Progent's online support group has provided help to small companies in every state in the U.S (See Progent's nationwide testimonials.)

Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers high-level remote expertise for business continuity planning, validation, and training to help your company to respond to possible catastrophes, reduce downtime for your most critical network operations, eliminate data loss, and meet examiners' letters and contractual requirements. Progent's business continuity experts can team with your executive and network support staff to provide business impact evaluation, identify dependencies, specify human and physical resources required to operate your business, determine key IT functions and define allowable restoration times, qualify hot backup centers, set up secure offsite connectivity for key employees, plan emergency notification mechanisms and assign duties for staff, document a complete recovery and test plan, and provide training for key people to carry the business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to plan and deploy a cost-effective disaster recovery solution for hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure public cloud.

Cisco Unified Communications Manager and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM), formerly branded CallManager, is the foundation of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express (CME) provide an advanced IP-PBX solution by integrating with applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any aspect of CUCM setup and troubleshooting in areas such as integrating VoIP phones and video phones, designing dial plans, configuring SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE networking support, creating Cisco UCS server clustering systems for survivability, and integration with Exchange Server and Skype for Business.

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates application and device provisioning and updating, centralizes compliance settings management, inventories network resources, guards against company data leakage, provides network health reporting, enables secure end-user self service, and offers a single control mechanism for administering mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can assist your organization with any aspect of designing, implementing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid environments.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Microsoft SharePoint Server Support Services
Progent's Microsoft-authorized SharePoint Server 2013 developers, SharePoint 2010 engineers and Office SharePoint 2007 consultants can assist you to evaluate the economic justification for implementing the latest release of Microsoft SharePoint Server, consult with you on the most sensible edition of Microsoft SharePoint for your circumstances, offer setup and integration expertise, help you to install MS SQL Server as a back-end database manager, improve your network integrity, integrate your standard and customized application programs to work with Microsoft SharePoint, develop a company-wide security plan that includes portal solutions, and deliver troubleshooting and Help Desk support.

Progent's Customer Testimonials
Progent has delivered remote or onsite IT support service to organizations in each state in the country. Many of these customers have indicated their high regard for Progent through testimonials to the high quality of Progent's service staff. Check out Progent's customer testimonials to learn what people say concerning the quality of Progent's network support services

Azure Integration Consulting Services
Progent's Microsoft Azure cloud integration experts can help you with every stage of Azure cloud integration including requirements analysis, prerequisites assessment, system architecture, pilot testing, implementation, automated management, performance tuning, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so your users can securely connect to Azure resources, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft technologies to run in the cloud including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist your organization to create a hybrid ecosystem that seamlessly combines on-premises datacenters with Azure services.

Collaborative Approach to Support and Technical Problem Escalation
Information technologies have grown ever more sophisticated. At the same time, typical small business networks include software and hardware from many different manufactures. This makes network integration and maintenance increasingly challenging. It is unfeasible for even the most talented individual to have deep familiarity in all aspects of information technology, or broad practical experience in the enormous range of products, versions, and updates that small businesses include in their information systems. Progent utilizes a collaborative methodology to computer consulting and relies on application specialists to bring high-level knowledge when needed to solve complex problems efficiently, at the lowest expense to you.

Get in Touch with a Progent Network Consultant
To see how to contact a Progent network consultant for online or onsite help in , call 1-800-993-9400 or go to Online Network Help.













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