Idaho Network System Support Services for Office Information Technology Networks: Online Phone Assistance and Repair
For business computer networks located in the state of Idaho, Progent's Microsoft and Cisco certified technical team members can provide online help and troubleshooting to resolve your network systems troubles fast and affordably. Progent has developed enterprise-class expertise, software tools and support databases to diagnose and repair IT problems absent the cost and delays associated with onsite service calls.
If your Idaho organization is situated beyond the larger urban areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby computer network support choices may be limited in technical expertise, or unavailable during an emergency. This results in a network environment that is unstable or causing efficiency loss due to technical issues persisting for too long. Progent’s group of seasoned network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a extensive range of customers. This means you get not just the technical know how needed for the task, but a consultant with field proven methods for applying that expertise to assist with cost effective network solutions.
Efficient Remote Access Utilities
Powerful remote access tools and experienced technicians and engineers combine to enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going training.
Immediate Support for Urgent Issues
With Progent’s remote network support services, you can get immediate assistance for problems that are causing lost productivity without the lengthy wait for an on-site service consultant. For day-to-day network administration work, Progent’s remote support consultants can perform most jobs within minutes of a request, instead of forcing you to wait for hours or days.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert consultants resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given only to the highest tier of businesses that operate closely with Microsoft, have demonstrated technical skills, and have verified customer references. Microsoft Gold Partners are required to maintain large staffs of Information Technology experts who have undertaken comprehensive certification testing. Gold Partners are provided access to special support and training opportunities from Microsoft and early access to new software for training and evaluation purposes.
Voice over IP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your network is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Extensive Information Network Security Auditing and Testing
Progent’s CISSP and CISM certified security consultants can efficiently perform comprehensive security audits, firewall evaluation and penetration testing on mission-critical business IT networks.
Anti-Virus and Anti-Spam Protection via Managed Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your company email free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policy.
Advanced Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM 2005 so that your server support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your network free of stressful and costly service outages.
Linux Support and Windows/Linux Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux software on a network that includes Windows-based servers, workstations and applications, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Expert Support for Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s lengthy experience in working remotely with collocation data center environments allows us to help clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Affordable Support Solutions
Many small businesses utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly designed or implemented IT infrastructure that is unusable can cost a business many times over its’ cost in lost productivity.
Progent provides national urgent phone support and troubleshooting services for businesses who operate environments based on variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows products. Online technical support offers maximum return for your information technology budget by extending client productivity and limiting the hours charged for computer repair services. Sophisticated remote support tools and experienced service specialists and consultants combine to enable Progent to handle the majority of IT problems without squandering time and expense by going to your site. In the vast majority of situations your network issues can be dealt with over the phone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISM and CISSP qualified security professionals to help with the most difficult network problems.
AT&T is the outgrowth of the merger of Southwestern Bell, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 ISP and offers a wide spectrum of data services including AT&T DSL, T1, and ISDN for high-speed connectivity and AT&T Point-to-Point T1, Frame Relay, and ATM for enterprise businesses. AT&T IP Flexible Reach includes AT&T Voice over IP technology for multi-site organizations to unify PBX activity. Progent has an agent relationship with AT&T and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to show you how to integrate AT&T carrier services to create a world-class, integrated communications solution on a small-business budget.
SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid creation of cutting-edge enterprise-class applications that can provide your company a significant competitive advantage. SQL Server provides core support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in planning, installing and administering Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.
Progent's certified Windows 2000 Server experts offer computer support and information technology consulting services for the complete family of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows 2000 Server configuration, optimization, and troubleshooting offerings include network planning, installation, project management, local and remote technical support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
Progent’s Microsoft certified experts provide small and midsize businesses experienced support services for System Center Operations Manager 2007 and MOM 2005. System Center Operations Manager 2007 and MOM 2005 deliver extensible and scalable enterprise-class operational management by featuring detailed event management, 24x7 monitoring and threshold alarms, reporting and trend analysis, and network and program-specific intelligence and routines to improve the control of Windows Server System networks. Through internal application profiles, Microsoft Operations Manager 2007 and MOM 2005 help you isolate your system reliability issues before they grow into crises, improve the efficiency of your network operations through specified best practices, and support your IT operations and senior administrative staff through sharing critical service level and performance data. Progent’s Microsoft Operations Manager consulting experts have broad field-proven familiarity with Operations Manager 2007 and 2005 and can help your business install and customize MOM in order to optimize the reliability and productivity of your information system.
Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates big invoices for fast repairs so you won't be forced to permit minor problems to stay unaddressed.
Progent is a pioneer in cost-effectively providing world-class network help to small companies. Progent's achievement in addressing the IT support needs of the chronically underserved small business market is the cumulative outcome of major technical and process innovations that have eliminated a great deal of the conventional expenses out of administering IT service, added unmatched professional skill into the IT service system, and significantly accelerated the solution process.
Microsoft Dynamics Great Plains allows you to grow and manage your company better by offering deep access to strategic data and a rapid return on investment. Microsoft Dynamics GP offers important productivity benefits such as its ability to extend the reach of your company, handle your financials, automate financial operations, standardize processes throughout your business, refine inventory control, enhance order accuracy, expand revenue and shorten lead-time, and maximize free cash flow. Progent can help you set up and manage a reliable, secure server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP consultants to make sure you derive all the benefits of your Microsoft Dynamics Great Plains software.
Besides providing Microsoft Dynamics GP specialists, Progent can supply experts in Microsoft Axapta, Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Best Software, and QuickBooks Pro by Intuit. Progent's consultants also can show you how to integrate and support a secure, robust network foundation to support your ERP, MRP and accounting applications.
Microsoft SQL Server 2005 offers indispensable, standardized tools to IT experts and information workers, lessening the difficulty of creating, integrating, administering, and accessing company information and analytical programs in environments ranging from mobile devices to enterprise information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and broad knowledge in designing and building information-based, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent provides national remote technical support and consulting services for companies that run Apple Mac environments or whose IT systems feature a combination of Apple Mac OS X and Microsoft products. Online IT help provides maximum leverage for your information technology budget by preserving client productivity and limiting the hours charged for network analysis and repair. Advanced remote access utilities and skilled technicians and consultants combine to enable Progent to solve most IT issues without squandering time and money by going to your site. In the vast majority of cases your network problems can be remediated by telephone or via a combination of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security professionals to assist you with the toughest network issues.
Progent's E-Mail Guard is founded on Postini's managed services, which utilize patented pass-through technology rather than the store-and-forward method for protect you from spamming, email viruses, DHA attacks, and DoA threats. Under Postini's approach, email sent to your e-mail server is evaluated on the fly through Postini's secure data center. Postini’s Connection Manager uses intelligent rules analysis to identify behavior profiles associated with Directory Harvest Attacks and immediately filters DHA messages. Postini's Content Filter then isolates spam and viruses from benign messages using a memory-resident procedure that requires only milliseconds.
Progent’s management reporting consultants offer expertise in Crystal Reports, FRx, and Microsoft Access reporting tools. Progent can also help you configure the server, networking and protection infrastructure needed to support a state-of-the-art reporting system. Progent’s reporting consultants can be especially useful in helping you integrate information from various data repositories including Access, Excel, XML, OLAP, SQL and a wide range of financial tools and corporate planning programs.
