For small company networks located in the state of Idaho, Progent's Microsoft and Cisco authorized technical team members can provide remote phone assistance and troubleshooting to solve your network systems problems fast and cost effectively. Progent has acquired top-notch expertise, advanced software tools, and support databases to troubleshoot and repair IT problems while avoiding the high cost and time delays normally associated with in-person service visits.

If your Idaho company is located beyond the larger urban areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local computer support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a network environment that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís team of network professionals average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a broad range of customers. This means you obtain not only the technical expertise needed for the task, but an expert with field proven methods for applying those skills to assist with excellent network solutions.

BI Reporting Consulting and Development
Progentís business information reporting consultants can provide online and on premises consulting to help your organization with any phase of BI reporting ranging from troubleshooting or enhancing reports to designing and deploying a comprehensive business intelligence solution. Progent's management reporting consultants can assist you to maintain your existing reporting environment, assist you to migrate reports and databases from an outdated reporting product to a modern one, and provide as-needed remote mentoring to meet your individual requirements. Progentís management reporting consultants offer experience in all popular BI reporting and visualization tools including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Builder.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent can provide convenient, immediate, and economical access to Cisco CCIE consultants. Cisco Certified Internetwork Experts are highly-qualified network experts who earn this prestigious classification only through intense examination by Cisco. CCIEs are able to resolve the most complicated problems associated with network architecture, setup, repair, and service. Progentís CCIE consultants cooperate intimately with Cisco engineers in analyzing problems with Cisco's IOS platform and devising fixes or acquiring software updates to correct anomalies. Progent can provide fast access to a CCIE by telephone so you are able to receive instant help for complex network problems that are affecting business productivity but are beyond the expertise of your local network support resources.

NetApp SAN Storage Solutions
Progent offers enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's complete line of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to assist you to take care of problems with NetApp SAN environments efficiently based on leading practices.

ProSight Network Audits for Evaluating Network Infrastructure Health
Prosight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable and safer AD implementation. Both options also offer the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. For more information about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

Microsoft Exchange 2016 Upgrade Support Services
Progent's MS Exchange Server 2016 consultants can help your business in all phases of your migration to Exchange Server 2016 including planning HA architecture for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for high-availability client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for urgent network assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net terms are available for established accounts.

CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA to verify an IT professional's ability to plan, deploy, and maintain IS control mechanisms to reduce network risk. Progent can provide the services of a CRISC-certified risk management consultant to assist you to create and execute a risk management plan based on leading practices promoted by CRISC and crafted to match your company's risk appetite, business goals, and budgetary guidelines.

Cisco Voice over IP Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps such as Cisco Unified CM IM and Presence Jabber, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving QoS, setting up SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection solution utilizes next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out about the complete ProSight portfolio of value-priced outsourced network management services for small organizations.

Apple macOS and OS X Support Services
Progent's experts can provide Mac users a variety of services including remote Apple macOS and OS X desktop support, expertise with Mac applications, Outlook for Mac and Exchange Server integration, Mac security and network infrastructure consulting, co-existence between Apple macOS and OS X and Microsoft Windows environments, and one-on-one training. For business networks built exclusively on Mac or for environments incorporating a mix of Mac, Linux, and MS Windows-powered servers and workstations, Progent has the background and depth to handle the complexity of architecting, configuring, and supporting a network solution that is reliable, safe, fast, and aligned with your company's objectives.

Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco Wi-Fi controller experts can help your business to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's latest wireless controller products. Progent can provide support for physical and software-only wireless controllers and can assist you to decide which type makes sense for your Wi-Fi environment. For 802.11ac Wave 2 wireless controllers from Cisco, Progent offers Cisco 3504 wireless controller consulting, Cisco 5520 Wi-Fi controller support, and Cisco 8540 wireless controller support.

Remote Server Monitoring with System Center 2016 Operations Manager Operations Manager
Progent provides a variety of Network Support Packages built around the advanced problem solving abilities of Operations Manager, a next-generation server management software platform that tracks the availability, performance and security of your IT network and detects problems before they can disrupt your network. To provide more insight concerning the performance and stability of your network infrastructure, Progent can help you deploy and manage popular network monitoring software powered by Linux.

Data Backup/Restore Consulting Services
Progent's backup experts offer help for a broad array of utilities and services that deliver solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and desktops plus laptops and handhelds. Progent can help you with all major data protection platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide help with Acronis, MozyPro, Retrospect, Time Machine, Backup Exec, BackupAssist, CrashPlan, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized businesses as a low cost outsourced solution for reliable backup and disaster recovery (BDR).

Failover Clustering Consulting for Windows Server 2016 and Windows Server 2012 R2
The failover cluster technology incorporated into the latest releases of MS Windows Server has been radically re-engineered to streamline the installation, setup, and administration of clusters and to offer improved levels of system availability, security, performance, and versatility. New or improved capabilities include cluster Validation, easier setup and installation, improved cluster management, new cluster architecture for increased uptime, better protection and quorum models, minimization of failure points, greater storage and RAM capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual machines. Progent's certified failover cluster experts can help your company assess the business benefits of failover clusters, plan and execute an installation, train your network support personnel to manage your cluster environment, provide ongoing consulting and support services, and create and test a business continuity procedure. Progent's Windows Server 2016 disaster recovery experts can show you how you to plan and deploy an affordable disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

Microsoft SharePoint Server Consulting Services
Progent's Microsoft-certified SharePoint 2013 engineers, SharePoint 2010 engineers and SharePoint Server 2007 support professionals can help you rationalize the economic case for deploying the current version of SharePoint Server, advise you on the appropriate version of Microsoft SharePoint for your circumstances, offer setup and deployment expertise, help you to install MS SQL Server as a back-end DBM, improve your network integrity, integrate your standard and custom application programs to operate with Microsoft SharePoint, develop a comprehensive security plan that includes portal technology, and deliver maintenance and Contact Center services.

Cisco Wireless IP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless VoIP phones usually demands that IT teams set up and fine tune numerous key pieces of your wireless infrastructure such as wireless access points, switches, wireless LAN controllers, and management software. Progent's wireless VoIP phone configuration and troubleshooting experts offer remote and onsite assistance to help your organization build and maintain a Cisco wireless VoIP phone deployment by providing services that range from troubleshooting the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.

Contact a Progent Computer Consultant
To see how you can get in touch with a Progent computer consultant for online or onsite assistance in , phone 1-800-993-9400 or visit Online Computer Help.














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