For small business computer networks located anywhere in the state of Idaho, Progent's Microsoft certified technical team members can provide remote phone support and remote troubleshooting to repair your computer system issues quickly and cost effectively. Progent has developed enterprise-level expertise, software utilities, and support knowledge bases to diagnose and resolve network problems without the cost and delays normally associated with onsite technical service visits.

If your Idaho small business is situated outside of the larger metropolitan areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby network support choices may be limited in skills, or not available during an emergency. This results in a office network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progent’s staff of expert network consultants average more than twelve years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a varied range of clients. This means you get not just the technical competency needed for the job, but a consultant with demonstrated methods for applying those skills to deliver efficient network solutions.

Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously named CallManager, functions as the center of Cisco's communications and collaboration solution. Unified CM and Cisco Unified Communications Manager Express offer a modern IP-PBX solution by integrating closely with applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's CCIE-certified Cisco Unified CM experts can help with any aspect of Unified CM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, creating Cisco UCS server failover solutions for high availability, and integration with Exchange Server and Skype for Business.

Simple Sign-on and Pricing Model
Progent has made it easy to become a customer. Progent requests no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time for services provided during regular working hours. All support time is documented in detail and billed to the actual minutes used. Per-minute invoicing eliminates situations in which customers pay major dollars for fast fixes. You are charged exclusively for the support you get.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX consultant to help you plan, configure, administer and troubleshoot VMware vSphere and vCloud-powered virtualization solution for local networks, private and public clouds, or hybrid deployments. Progent's VMware vSphere and vCloud consultants offer advanced knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver high availability, fault tolerance, and disaster recovery.

MySQL Database Application Programming and DBA Support
Progent's MySQL RDBMS specialists can provide a variety of budget-friendly services to assist companies of all sizes to maximize the business value of their MySQL environment. Consulting services provided by Progent for MySQL systems include DBA support, application development, and MySQL migration assistance.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given only to the top tier of companies that work closely with Microsoft, have demonstrated advanced technical expertise, and have verified client references. Gold Certified Partners must maintain large staffs of Information Technology professionals who have completed extensive certification testing. Microsoft Gold Certified Partners are provided access to exclusive support and training programs from Microsoft and early access to new software for training and evaluation purposes.

Citrix Virtual Windows Desktop Consulting
Desktop and application virtualization solutions from Citrix allow fast provisioning of new client computers, fast deployment of current applications and updates, streamlined desktop image management, quick recovery from client hardware failure or theft, reduced capital cost and extended usable life for client computers, consistent high performance, tight control and enforcement of security standards, and the ability to keep sensitive corporate or government information from being taken from its authorized location. Progent's Citrix-certified XenDesktop engineers and XenApp experts can help your IT staff to evaluate, test, deploy, manage, and support Citrix virtual desktop and application technology and can help you manage and support other virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

Microsoft Dynamics GP (Great Plains) Consulting Services
Progent can provide a Microsoft Dynamics GP consulting professional to help you to support and enhance your Microsoft Dynamics Great Plains-based business information system. Progent can also assist you to architect and implement an efficient Dynamics GP migration from a legacy system so that you preserve your information, improve your security, extend your financial reporting and management analytics, leverage Microsoft Office compatibility, and eliminate business impacts by designing and completing an intelligent upgrade strategy.

Microsoft SharePoint Server Support
Progent's Microsoft-authorized SharePoint 2010 developers and Office SharePoint 2007 experts can help you rationalize the economic case for implementing the current release of SharePoint Portal Server, consult with you on the most sensible version of SharePoint Portal Server for your application, provide configuration and integration services, help you to install Microsoft SQL Server as a back-end DBM, optimize your network integrity, integrate your standard and custom application software to operate with Microsoft SharePoint, develop a company-wide security strategy that incorporates portal solutions, and provide maintenance and Helpdesk services.

Progent's Online Consulting and Training Services for Microsoft Office and Office 365
Progent's certified Microsoft Office and Office 365 consultants can help companies of any size to incorporate Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive productivity solution that provides quick return on investment and promotes improved business results. Progent can assist you to integrate Office or Office 365 applications with one another and with additional key Microsoft platforms including SharePoint Server, Exchange Server and SQL Server. Progent's consultants can also assist you resolve compatibility problems with various versions of Office and offers live online Microsoft Office and Office 365 training to individuals or teams.

Consulting and Troubleshooting Services for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable availability for critical applications by providing unified, mixed-platform monitoring of physical and virtual infrastructure deployed throughout on-premises datacenters and cloud environments. Progent's consulting team can provide advanced remote and onsite expertise to help organizations of all sizes to plan, implement, tune, enhance and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can assist your company to move to SCOM 2016 from older versions or from other IT infrastructure monitoring products, or combine a variety of monitoring tools into a unified IT management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds by delivering Azure integration and Amazon AWS hybrid cloud expertise.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or on-premises access to a certified CCIE consultant to assist you to plan, implement, manage and troubleshoot unified communications networks based on Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting companies of any size to create collaboration ecosystems by delivering services that include Unified Communications Manager (CUCM) and CallManager planning and deployment, IP voice and video phones setup, and Cisco wireless VoIP phone deployment. Progent can assist you with Cisco's entire library of UC applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center Express, and Unified Mobility.

One-stop Shopping for Comprehensive Network Consulting Services
Progent can act as a single source for most network support needs for small organizations. While concentrated on supporting products from Microsoft and Cisco, Progent consultants regularly install, configure, and troubleshoot solutions from leading hardware and software vendors such as Check Point, WatchGuard, and Symantec. Progent also offers expertise for Mac OS X and Apple IOS technology, Linux technical help, Citrix Systems virtualization help, and Juniper integration.

Office Access Database Application Programming
Progent's Office Access consultants can provide cost-effective remote support for all releases of Office Access including desktop and browser-based versions and offers advanced help for application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also can provide custom webinar classes for Access application programming and DBA services.

Talk to a Progent Computer Consultant
To find out how you can access a Progent network support expert for online or on-premises assistance in , phone 1-800-993-9400 or go to Remote Network Help.

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