For business computer networks located in the state of Idaho, Progent's Microsoft qualified engineers can provide phone help and troubleshooting to resolve your network problems fast and cost effectively. Progent has acquired world-class expertise, advanced software tools, and support databases to diagnose and resolve network problems without the cost and delays normally associated with in-person service dispatches.

If your Idaho business is located beyond the larger urban areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local network systems support options may be limited in technical expertise, or not available during an emergency. This results in a computer network that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s team of expert network professionals average more than 12 years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a varied range of clients. This means you get not just the technical skills needed for the task, but a consultant with proven methods for applying that expertise to assist with cost effective network solutions.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco certified CCIE network engineers have been awarded an accreditation restricted to only the most capable specialists for planning, configuring, installing, and debugging a diverse range of Cisco networking and connectivity solutions. There are only 7,000 CCIE’s worldwide, and attaining this distinction requires comprehensive verification of competency via written exams and hands-on demonstrations to make sure that CCIE’s can apply knowledge to practical problems. CCIE’s have a base understanding of core networking concepts and protocols that allow for rapidly developing multi-vendor solutions.

Online Technical Support for Microsoft and Cisco-based Networking Environments
Progent’s Technical Response Center provides expert remote support for Microsoft Windows and Cisco-based networks Nationwide. Progent's certified professionals have the expertise to help you to analyze and solve complex network problems quickly and affordably. The breadth of technical expertise offered by Progent's staff of consultants allows them to escalate even the most challenging problems to the right specialists as required. Whether you require one-time phone support and remote repair or continuing availability of a Helpdesk Technical Response Center, Progent's engineers can provide your organization with enterprise-level support without the high cost and administrative overhead of running a big internal support organization.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the highest class of businesses that work closely with Microsoft, have demonstrated technical expertise, and have verified customer references. Microsoft Gold Partners must maintain large staffs of IT professionals who have undertaken comprehensive proficiency testing. Gold Partners are provided access to exclusive support and training opportunities from Microsoft and early exposure to new software for training and evaluation purposes.

Easy Engagement and Pricing Model
Progent makes it simple to be a client. Progent requests no complex contracts, no minimum commitments, no retainers, and no minimum job fee. All service time is fully documented and invoiced to the actual minutes used. Per-minute invoicing eliminates situations where customers pay big bucks for quick fixes. Your company is billed only for the support you are provided.

Application Support
Progent's Experts Team offers consulting expertise in key software applications. By representing a single source for computer as well as specialists, Progent can customize fast, affordable and comprehensive IT solutions that align with the unique requirements of your business. Areas of expertise offered by Progent include ERP, MRP and financial software support plus consulting and customized training services for Microsoft Project, Excel and Microsoft Office Word.

Broad and In-depth Expertise with Business Information Networks
Progent’s team of 100+ networking experts means customers benefit from the leverage of more than 1,000 years of cumulative background and collective knowledge to resolve the most vexing IT issues. Progent’s accredited information technology consultants have the experience to come up with solutions quickly and implement them cost effectively.

Eliminate Reliance on an Individual Freelance Consultant
By building a relationship with a full-service network consulting and support firm like Progent rather than with a freelance consultant, your company is ensured fast availability of capable professionals whenever you need them. You do not have to worry that sickness, classes, time off, or conflicting jobs with other customers will leave you without help during a crisis.

One-stop Shopping for Comprehensive Computer Network Support Services
Progent can act as a single source for most network support requirements for small businesses. While focused on supporting solutions from Microsoft and Cisco, Progent consultants regularly deploy, integrate, and troubleshoot solutions from leading hardware and software companies such as Check Point Software, WatchGuard, Juniper, and Symantec. Progent also provides Apple OS X expertise and Linux technical help.

Web Development
If you want to revamp your corporate web, create internal web sites for applications such as human resources or employee training, build a powerful Web presence for a new business, or build world-class, data-driven web applications, Progent can provide skilled and experienced web architects and programmers. Progent's consultants can also assist your company to host your web solutions by designing and maintaining a secure, dependable server and connectivity infrastructure featuring offsite and mobile connectivity. Services available through Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide engineers who can assist you to develop and deploy custom eCommerce applications.

Sun Solaris Services
Progent offers your business access to certified Sun Solaris engineers, service professionals certified by Microsoft and Cisco, and security specialists with CISA and CISM credentials. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft Windows and Linux-based environments and can also assist your company to plan migrations between Solaris and Windows-based systems.

Voice over IP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert or a Cisco Certified Network Professional to help you to implement Cisco VoIP-CallManager technology. Progent can examine your existing LAN and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you choose and deploy Cisco hardware and software that make sense for your present situation and that can accommodate future growth, and integrate your Cisco-based VoIP solution with products from third-party vendors.

Linux Support and UNIX/Windows Integration
If your business IT environment combines Linux technology with Windows, Progent can assist you to integrate your servers into a cohesive system that allows all your operating systems to coexist for easy administration, transparent data exchange, fault tolerance, enhanced performance, and integrated security. If you are writing or testing Linux applications within an environment that incorporates Microsoft Windows-powered servers, desktops, and application software, Progent offers full-service network outsourcing that allows you to concentrate on your area of expertise.

Expert Network Services for Data Centers
Progent provides remote support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center in America. Progent’s long experience in delivering remote support for hosted data center environments allows us to help clients design and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.

Custom Software Development
Progent can provide experienced software architects and developers for creating custom business applications in areas such as e-business, data-driven web sites, MS Dynamics Great Plains financials customization and education, Microsoft Dynamics SL consulting, and custom analytical reports. Progent has experience with both simple and complex software development projects for companies of all sizes.















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