For business computer networks located throughout the state of Illinois, Progent's Microsoft authorized engineers can deliver phone support and remote troubleshooting to repair your computer network issues fast and affordably. Progent has developed world-class skills, software tools, and support knowledge bases to diagnose and fix computer network problems while avoiding the cost and delays normally associated with on-site technical service calls.

If your Illinois organization is located outside of the larger metropolitan areas such as Chicago, Aurora, Rockford, or Naperville, your nearby computer network support choices may be limited in technical expertise, or not available during a crisis. This can result in a network environment that is unusable or causing wasted time due to technical problems going unresolved for too long. Progent’s group of field proven network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical tasks for a varied range of clients. This means you get not only the technical expertise needed for the job, but a consultant with field proven methods for applying those skills to assist with cost effective network solutions.

ProSight Network Audits for Checking Network Infrastructure Health
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable and safer Active Directory implementation. Both options also offer the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. To find out more about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can deliver a range of technical services to assist companies of any size to maintain, administer, and troubleshoot environments that include workstations, notebooks, tablets, or smartphones powered by Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, integrating SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE internetworking support, and designing Cisco UCS server failover and Cisco SRST solutions for survivability.

Juniper Networks Consulting and Support
Progent's Juniper-certified network consultants can assist you to plan and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from discontinued products to current versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to help your business to streamline the management and strengthen the security of your Juniper VPN devices firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system products and can assist organizations maintain environments that include a mix of Juniper's OS platforms.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the support of a certified VMware VCDX expert to help you design, configure, administer and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises networks, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and NSX consultants offer world-class expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, fault tolerance, and disaster recovery.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective online assistance to assist your business to plan, configure, and troubleshoot any aspect of your iOS and Windows integration solution and is available for quick jobs to help you get past occasional technical bottlenecks or major engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or support a highly available, protected and scalable infrastructure that is best suited to your computing model. Progent also offers remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented environment that optimizes the business value of your information network.

Advanced Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent offers a variety of Network Support Bundles based on the proactive problem solving capabilities of System Center Operations Manager, a next-generation network management software solution that tracks the reliability, speed and protection of your information system and identifies anomalies before they can bring down your system. To provide additional insight about the performance and stability of your network infrastructure, Progent can help you install and operate leading network monitoring software powered by Linux.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless expansion of Unified Communications Manager (CUCM), is a converged voice messaging system that accelerates collaboration by providing a variety of options for retrieving calls and messages within a framework that is simple to deploy and manage. Cisco Unity Connection lets you access and manage your voicemail messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise branch locations with up to 500 users. Progent's Cisco-qualified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your voice messaging solution continues to deliver significant business advantage.

Progent's Cloud Integration Support for Windows 2012 R2 Server Essentials
Windows Server Essentials is a value-priced, versatile operating system that enables small organizations to transition from the older physical on-premises datacenter to the new hybrid computing model that combines on-premises and virtualized cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consultants can provide cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent can assist you to evaluate the possible business advantages of migrating to Essentials and adopting a hybrid local/cloud design for your computing ecosystem. Progent can provide comprehensive project management support so you can design and carry out an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. (Find out about Progent's Office 365 integration solutions with on-premises Exchange and Azure integration support.) Progent can also provide ongoing consulting, technical support, and training.

Expert Wireless Engineering and Support
Progent's wireless solutions consultants offer broad backgrounds in the integration and maintenance of wireless information technology and can assist you to plan, deploy, administer and repair wireless solutions that are secure, resilient, expandable, simple to administer and use, ready to support your critical workloads, and transparently incorporated into hybrid cloud environments. Remote and on-premises support provided by Progent cover a selection of wireless solutions and include smartphone management, Wi-Fi network infrastructure design and deployment, Wi-Fi site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants and CUBE integration consultants can assist your business to design, deploy, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks. Progent offers cost-effective online or on-premises support to assist you to migrate efficiently to a modern communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business or Lync for access to a SIP-based IP PSTN trunk.

Get in Touch with a Progent Network Support Expert
To find out how you can access a Progent network support expert for online or on-premises expertise in , call 1-800-993-9400 or visit Online Network Help.














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