Illinois Computer Network Consultant for Small Office Information Technology Networks: Remote Help and Troubleshooting
For small office computer networks located throughout the state of Illinois, Progent's Microsoft and Cisco certified technical experts can provide remote phone help and remote troubleshooting to solve your network systems troubles quickly and cost effectively. Progent has developed top-notch expertise, software tools and support knowledge bases to diagnose and repair IT problems without the expense and delays normally associated with onsite service calls.
If your Illinois organization is located beyond the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your local network support choices may be limited in technical expertise, or unavailable during a crisis. This results in a computer network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s staff of network consultants average more than ten years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a extensive range of clients. This means you obtain not just the technical know how needed for the job, but an expert with proven methods for applying that expertise to assist with affordable network solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All consulting time is fully documented and billed to the actual minutes utilized.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.
Broad and In-depth Experience with Office Networks
Progent’s team of sixty+ network experts means customers benefit from the leverage of 800 years of cumulative experience and shared information base to resolve the most troublesome computer problems. Progent has the know-how to find fixes fast and deliver them cost effectively.
Best Practices by Expert Consultants
Many companies located far from areas with plentiful expert consultants resort to untrained or inexperienced local resources for critical network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Immediate Support for Urgent Problems
With Progent’s remote network support services, you can get immediate help for issues that are causing lost productivity without the lengthy wait for an on-site service consultant. For day-to-day network administration tasks, Progent’s off-site support engineers can perform most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given only to the highest tier of organizations that operate closely with Microsoft, have shown IT expertise, and have confirmed customer references. Microsoft Gold Certified Partners must maintain large staffs of IT professionals who have undergone comprehensive certification testing. Gold Certified Partners are provided access to exclusive support and training programs from Microsoft and early exposure to new software for training and piloting purposes.
Linux Support Services and Windows/Linux Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Windows-based servers, workstations and applications, Progent offers full-service support outsourcing that allows you to concentrate on your area of high-value expertise.
Experienced with a Broad Spectrum of Small and Mid-size Business Networks
Progent’s certified expert team members have provided IT support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world experience on what IT solutions work and which ones don’t.
Cost-effective Support Solutions
Many small businesses utilize poor metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with under qualified experience can take many times longer to perform the same task than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly designed or configured IT infrastructure that is unstable can cost an organization many times over its’ price in lost productivity.
Remote Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer support is proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
Team Approach to Support and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small business networks incorporate software and hardware solutions from dozens of different vendors, which results in further integration complexity. It is very difficult for even the most capable individual to have deep knowledge in all aspects of information technology, or extensive hands-on experience in the thousands of hardware and software brands, models, and versions of software that can used by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical problems efficiently, at the least cost to you.
Progent has agent arrangements with several of the industry's top data and voice carriers and can provide your company the same communications packages you can purchase by dealing direct. Progent can also help you to select the service offerings that make the most sense for your business and can provide world-class consulting support to help you incorporate your data and voice services into a communications solution that maximizes the productivity of your computer network. Carriers whose connections are offered through Progent include AT&T, Speakeasy, and New Edge Networks.
Progent's Sun Solaris family support experts offer small and mid-size companies and software developers support for administering and supporting Solaris systems that run with Microsoft-based technology. Progent offers your business contact with Solaris consultants, consulting professionals qualified by Microsoft and Cisco, and security experts with CISM credentials. This wide array of experience offers you a convenient single source to help you create and maintain a secure and reliable cross-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat, SUSE, Mandrake, Debian-GNU, and Slackware Linux.
E-Mail Guard is a comprehensive solution for blocking spam and viruses. E-Mail Guard handles the protection and administration of company email by providing continually updated spam and virus blocking, policy administration, content filtering, and defense against email-borne directory harvesting and DoS attacks. E-Mail Guard also features monitoring, administration and analysis utilities plus outgoing email testing to let you fix your e-mail system and define and enforce corporate security policy.
Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds developing corporate security designs for IT networks with multiple locations, remote users, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small business design and deploy a configuration of ISA Server 2004 that meets your information security needs without limiting your network.
If you want to revamp your corporate web site, build internal webs for purposes such as HR or employee education, establish a high-impact web presence for a new business, or write enterprise-class, data-driven custom web solutions, Progent can provide talented and proven web designers. Progent's consultants can also show you how to design and manage a safe, robust server and communications infrastructure, including off-site and wireless access, to support your web tools.
Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced program, network infrastructure routing, and content delivery products including Cisco Content Engine. High availability load balancing providers for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.
Progent is one of the most qualified network support firms in the San Francisco Bay Area for designing email solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get the full benefits of Exchange 2000 under typical scenarios including updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Exchange 2000 support.
Progent's Virtual Help Desk Call Center support services are an integrated extension of your internal IT support staff. This can include advanced call center features such as a special telephone number with customer-specific greeting. Progent can also rout calls directly to staff technicians who are specially provisioned and trained to handle your account. In addition, Progent's Help Desk Call Center staff can use trouble tickets from any customer trouble ticket system for seamless integration with your internal technical services organization. Benefits of Progent's Virtual Computer Support Help Desk Call Center services include professional Microsoft and Cisco Helpdesk expertise the minute you call, seamless extension of your in-house resources, comprehensive help for urgent client problems, and per-minute billing.
Progent’s computer outsourcing services for small companies feature designing Server 2003, .NET, and BackOffice systems, managing migrations Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and in-person repair, resolving stubborn IT issues, and creating a comprehensive security strategy. Progent can help you maximize network reliability and throughput via fault-tolerant technologies, resilient network topology, and proactive server monitoring. Progent also provides special project help for major upgrades and can assist with requirements definition, product inventory, BOM production, sourcing selection, procurement logistics, and professional documentation. Progent’s computer outsourcing service also includes education for office productivity software such as Microsoft Office XP.
Small to mid-sized businesses can now enjoy all the benefits of MOM and also have quick access to Progent’s Microsoft and Cisco certified IT support professionals. With Progent's affordably priced network support packages, mid-size businesses can select a basic MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in MOM 2005 and MOM 2000 to provide small business networks world-class availability, protection and productivity.
The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server 2003 requires an IT consultant with real-world background and broad experience in designing and implementing cohesive end-to-end information technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies built into Microsoft SBS 2003 and SBS 2000. This experience ensures you success in deploying, administering, and troubleshooting IT solutions based on the Microsoft SBS suite of servers and applications.
Progent’s Wireless Consulting Services provide a fast, affordable way for small company IT networks to integrate the cutting edge wireless network technology. Few small organizations have internal computer staffs with the resources to keep up to date on the dynamic world of wireless technology and services, and even fewer have the field background to cut through the hype and select and configure the optimal solutions for Wi-Fi wireless LAN (WLAN), mobile connectivity, and small office wireless security. For 802.11 WiFi environments, Progent can help you plan and deploy 802.11a, 802.11b and 802.11g compatible wireless link hardware such as the Cisco Aironet wireless access point. Progent can also show you how to configure an acceptable degree of 802.11x security. For wireless messaging and wireless Internet programs for mobile users, Progent supports devices such as the Research In Motion Blackberry (RIM Blackberry) for mobile email, as well as wireless PDAs, smartphones, and Pocket PCs powered by Windows Mobile operating systems with Activesync. Progent’s expertise with the Proxim Tsunami wireless bridge can help you to test11:10 AM 6/27/2006 and install building-to-building wireless access.
