For small business network systems located anywhere in the state of Illinois, Progent's Microsoft certified technicians can deliver remote phone support and troubleshooting to fix your computer network problems fast and affordably. Progent has acquired enterprise-grade expertise, advanced software tools, and support knowledge bases to diagnose and fix network problems while avoiding the cost and time delays associated with in-person technical service calls.

If your Illinois organization is located beyond the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your local network systems support options may be limited in technical capability, or unavailable during urgent situations. This results in a computer network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís team of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a large range of technical tasks for a extensive range of clients. This means you obtain not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to provide cost effective network solutions.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery consultants can show you how to design a disaster recovery plan in case of a catastrophic data center outage. Progent can show you how to define a comprehensive disaster recovery solution that incorporates scheduled disaster recovery evaluations and drills so that if a catastrophic failure takes place, you minimize lost productivity. Progent's Microsoft and Cisco-authorized professionals can also help you to create an affordable, fault-tolerant system architecture that addresses reliability issues involving a wide array of network technologies and processes. Progent's business continuity experts can assist you to deal with the high-level issues associated with keeping your company operational following a catastrophe by addressing not just information technology concerns but additional issues like notifying critical personnel, locating alternate office space, accessing emergency vehicles, hiring temporary workers, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design and build an affordable disaster recovery solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's Azure cloud.

Remote Technical Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the U.S. Progent's certified professionals have the expertise to help you to troubleshoot and resolve tough network problems rapidly and cost effectively. The breadth of technical expertise offered by Progent's team of consultants makes it possible to escalate even the most difficult issues to the right subject matter experts as required. Whether you require occasional phone support and online troubleshooting or continuing availability of a Help Desk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the cost and administrative hassle of running a big in-house support organization.

Temporary CIO Support Services
Progent can supply organizations with an IT management professional who can serve as a temporary or part-time CIO. This veteran IT officer can offer long-term direction to help you to integrate sensible technology to enhance business processes so they align more closely with your business objectives. Your company can create and install a well conceived IT strategy without incurring the expense of a full-time Chief Information Officer. Vital services Progent's part-time Chief Information Officer can carry out include growth strategies, rationalizing IT budgets, developing models for Return on Investment, analyzing business processes, negotiating contracts with vendors, establishing security and compliance standards, business impact analysis, streamlining data center management, desktop support solutions, software revision tracking, and disaster recovery planning.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help you design, deploy, manage and repair VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid systems. Progent's VMware vSphere consulting team can provide world-class knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide high availability, data security, and disaster recovery.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection service utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's entire ProSight series of value-priced outsourced network management services for small businesses.

Progent's Integration Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their reach, reduce their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and expedite your ROI.

Planning and Support Services for System Center 2012 Operations Manager
Progent's Microsoft Gold-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have more than a decade of experience planning, deploying, optimizing and repairing System Center Operations Manager environments and can provide companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric and Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or on-premises technical support to help you to fix serious problems uncovered by Microsoft SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager expertise to assist your organization to migrate efficiently from SCOM 2012 to SCOM 2016.

Fast and Affordable Remote Support Nationwide
Progent has provided remote or on-premises network consulting service to businesses in each state in the country. Many of these clients have shown their high regard for Progent in the form of testimonials to the excellence of Progent's support personnel. Take a look at Progent's client testimonials to learn what people have said concerning the quality of Progent's IT services

Expert IT Support for Systems at Colocation Data Centers
There are several hundred world-class colocation centers in the San Francisco Bay Area and major cities throughout the U.S., and Progent's Internet data center expert consultants can enhance your systemís reliability and performance by helping you choose a remote data center site that meets the particular needs of your organization such as geographic proximity, space, connectivity, budget, and extra additional features and services. Progentís colocation center support services are intended for companies with hardware housed at colo hosting facilities and in need of on-demand on-site assistance at the colocation facility as well as remote help from Microsoft and Cisco qualified experts. Progent provides a selection of co-location center consulting services such as system topology evaluation, Windows and UNIX server integration and support, tech support for server and telecommunications infrastructure, design and installation of high availability configurations, defining and implementing layered security defenses, firewall integration and support, configuring load balancing solutions, and planning fault tolerant server and storage cluster configurations.

Contact a Progent Network Support Expert
To learn how you can access a Progent computer support expert for remote or on-premises help in , phone 1-800-993-9400 or visit Online Network Support.

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