For office network systems located within the state of Illinois, Progent's Microsoft and Cisco qualified consultants can deliver remote phone help and troubleshooting to resolve your computer system troubles fast and affordably. Progent has developed enterprise-level expertise, software tools, and support knowledge bases to troubleshoot and resolve network problems while avoiding the expense and time delays associated with onsite service calls.

If your Illinois organization is located outside of the larger metropolitan areas such as Chicago, Aurora, Rockford, or Naperville, your local network support options may be limited in technical expertise, or not available during urgent situations. This results in a computer network that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of seasoned network engineers average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a varied range of customers. This means you obtain not just the technical competency needed for the task, but an expert with demonstrated methods for applying those skills to assist with affordable network solutions.

ZENO Network Monitoring and Management for IP-based Resources
ZENO is Progentís monitoring and reporting service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of all critical IP-based devices that constitute your entire IT environment. When ZENO detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt or crash your network.

Windows 8.1 Migration and Integration
Progent's Microsoft-certified Windows 8.1 experts can provide a range of IT outsourcing and co-sourcing services to help companies of any size to install, manage, and support networks that incorporate desktops, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can help design and configure test labs to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 deployment plans following industry best practices. Progent's consultants also offer Windows 10 planning and migration support.

Progent's Consulting Services for SQL Server 2016
SQL Server 2016 offers significant enhancements in performance, capacity, security and compliance, high-availability, BOYD integration, plus integrated analytics and reporting. Innovations include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts offer remote and onsite support to assist businesses of any size to plan, deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help you design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for on-premises networks, cloud environments, or hybrid deployments. Progent's VMware vSphere and vCloud consulting team offer advanced expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent has in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility.

Unified CM and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, previously branded CallManager, operates as the center of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified Communications Manager Express offer a borderless IP-PBX solution by integrating tightly with unified messaging applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM consultants can help with any facet of Unified CM support and debugging in areas such as integrating Voice over IP phones and video IP phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE networking support, designing UCS server failover solutions for high availability, and integration with Exchange Server and Skype for Business.

Exchange Server 2016 Migration Support Services
Progent's MS Exchange 2016 Server experts can help you in any and all phases of your migration to Microsoft Exchange Server 2016 including designing HA architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for high-availability client access services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

Desktop Support Services
Progent's desktop support staff can assist you to install PCs, laptops, or handheld communicators individually or help you to design and execute a mass migration to a new version of an OS or a new release of an important desktop application. Progent's certified desktop consultants can install titles from Microsoft's Office family of end-user products or Microsoft Dynamics financial and customer relationship programs on your client PCs so they interact efficiently with all Microsoft programs, software from third-party publishers, database servers, and line-of-business services throughout your network. As an example, Progent can set up Outlook email client on a desktop or laptop to match both the work profile of the user and the security policies of your business. Progent can in addition offer on-line and on-site troubleshooting support for desktops.

MySQL Software Development and DBA Support
Progent's certified MySQL RDBMS specialists can provide a range of affordable online support services to help organizations of all sizes to maximize the business benefit of their MySQL environment. Expertise available from Progent for MySQL include DBA services, application programming, and MySQL migration help.

Virtualization Consulting
Virtualization techniques allow IT organizations to maximize resource utilization, streamline network administration, and improve workload continuity and security. operate multiple virtual machines on one physical processor. Common applications for virtual servers are resource efficiency, low-cost hosts for applications that only run on outdated OS software, and affordable isolation of software programming or pilot environments from production ones. Progent's virtual server consultants can provide Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking support services, Windows Server 2008 Hyper-V Virtual Server consulting, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX virtual network design and management, and Citrix XenServer virtual server support. Progent can configure virtual machines to optimize speed, fault tolerance and manageability while simultaneously cutting costs; propose and verify disaster recovery strategies that reduce productivity loss in the event of a catastrophe; and provide ongoing support, repair, and consulting services as virtualization technology advances.

Planning Support services for Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and onsite evaluation and migration support for Microsoft Windows 10 provided by Progent include Return on Investment analysis, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter connectivity, data and identity security, streamlined deployment and management, network optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support personnel and users, and post-migration technical help.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 utilizes core technologies initially designed for and proven on Microsoft Azure, among the world's largest public clouds. This dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft certified Windows Server 2016 Hyper-V consulting team can help you to assess the advantages of Hyper-V 2016 for your business, configure pilot systems to verify the ability of Hyper-V 2016 to support your vital applications, design a cost-effective network architecture for a cloud-based or hybrid installation, develop and carry out a smooth upgrade strategy, educate your IT management and support staff, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment delivers the highest possible business value.

Consulting and Support Expertise for SCOM 2012
Progent's Microsoft certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have more than a decade of experience planning, deploying, enhancing and fixing System Center Operations Manager environments and can provide organizations of all sizes advanced remote or on-premises consulting support for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to import and tune System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate serious problems detected by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) expertise to assist you to upgrade efficiently from Operations Manager 2016 to Operations Manager 2016.

Citrix Certified XenServer Support Services
Progent's Citrix certified XenServer engineers can assist your company to evaluate the strategic advantages of XenServer and additional Citrix products, and can assist you to plan, validate, implement, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your current XenServer deployment and show you how to optimize resource utilization, responsiveness, security and compliance, availability, and recoverability.

Microsoft System Center 2016 Integration
System Center 2016 delivers important enhancements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; unified management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

Planning and Deployment Consulting for Skype for Business
Progent's Microsoft Skype for Business integrators can provide remote and on-premises consulting services for organizations of any size to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to design a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can assist you design and validate a security strategy for your Skype for Business solution that meets regulatory requirements.

Get in Touch with a Progent Computer Support Expert
To learn how to contact a Progent computer consultant for online or on-premises support in , call 1-800-993-9400 or go to Online Computer Help.














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