For business networks located anywhere in the state of Illinois, Progent's Microsoft certified technical team members can provide online support and remote troubleshooting to resolve your network problems quickly and cost effectively. Progent has acquired enterprise-level expertise, software utilities, and support databases to troubleshoot and resolve computer network problems without the expense and time delays associated with onsite service calls.

If your Illinois small business is situated outside of the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your local computer support choices may be limited in technical expertise, or unavailable during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical problems continuing for too long. Progentís staff of seasoned network consultants average more than 10 years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a extensive range of clients. This means you get not just the technical know how needed for the job, but an expert with proven methods for applying that expertise to provide affordable network solutions.

Microsoft SQL Server 2012 Support Services
Progent can provide the expertise of certified SQL Server 2012 engineers as well as seasoned database application developers, database administrators, project management experts, Cisco-certified network architects, disaster recovery specialists, and security professionals to help your business to manage your Microsoft SQL Server 2012 environment and configure a cost-effective and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012. Progent can also assist you to upgrade to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to design and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your environment, offering you a wireless solution that delivers the reception, speed, capacity, QoS, security, and hand-off ability your business needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive on-premises service. Progentís onsite wireless survey features physical walkthroughs, spectrum and security audits of your current wireless network, evaluation of your buildingís floor plans, testing for radio frequency contention, signal propagation modeling, identification of the best placement for customer-requested Wireless Access Points such as Aironet APs, Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining a new wireless network.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or on-premises NetApp SAN consulting services for NetApp's entire family of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN storage solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent patching, storage management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN environments quickly and affordably following best practices.

In-depth Experience with Microsoft's Popular Server Solutions
Progent's team of IT system consulting experts can help large businesses to plan, set up, and support major rollouts of key Microsoft technologies by offering services such as Microsoft Active Directory configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, Microsoft SharePoint Server 2013 configuration, Skype for Business migration consulting and Microsoft Lync Server 2013 integration, plus Microsoft SQL Server 2016 integration and SQL Server 2014 database administration. Progent has worked with some of the world's biggest businesses to integrate technology based on Microsoft products and offers branch office IT supports for enterprises with local offices in Northern California or major cities throughout the United States.

Progent's Test Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab at the QTS Data Center in Sacramento is available for testing mission-critical applications, creating cost-effective migration methodologies, assessing and tuning performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and establishing training systems for the latest technologies. For Progent clients who lack sufficient in-house resources to configure proper test environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical network projects on schedule.

Microsoft Dynamics NAV Consulting
The latest version of MS Dynamics NAV ERP offers powerful innovations such as tailored Role Centers, enhanced business intelligence and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV consulting professionals offer software development, integration and debugging support to help your company to benefit from MS Dynamics NAV. Progentís engineers can show you how to integrate MS Dynamics NAV ERP software to other services and programs. In addition, Progent can help you to create and utilize databases so you can improve your understanding of your operations, acquire more customers, expand your sales strategies, and form successful alliances.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX consultant to help you design, deploy, administer and repair VMware vSphere-based virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid deployments. Progent's VMware vSphere and vCloud consulting team can provide advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery.

High-level Project Management Consultants
For advanced project management assistance, Progent offers the services of veteran information technology experts with decades of experience as technology project managers for program development, business systems implementation, and process engineering working with organizations from Big 4 firms to dot-com startups to government agencies. These proven project managers can provide world-class management skills to assist enterprise clients to adhere to leading practices to make sure strategic projects are completed on time and within budget.

Expert Wireless Consulting and Support Services
Progent's wireless solutions consultants offer broad expertise in the integration and support of wireless information technology and can help you to plan, deploy, administer and repair wireless solutions that are secure, robust, scalable, easy to administer and use, able to support your vital applications, and seamlessly incorporated into hybrid cloud networks. Remote and on-premises support available from Progent span a variety of wireless technologies such as smartphone management, Wi-Fi network planning and deployment, Wi-Fi site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

Design and Deployment Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants can assist your business to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the new 802.11ac Wi-Fi specification, enabling you to triple the performance for your Wi-Fi network while expanding the area covered.

Remote Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent provides a variety of Network Support Packages based on the proactive problem solving capabilities of Microsoft System Center Operations Manager, a next-generation network management software solution that monitors the availability, speed and security of your IT network and detects problems before they can bring down your network. To give you more understanding concerning the performance and stability of your system infrastructure, Progent can help you integrate and operate popular network monitoring software powered by the Linux OS.

Responsiveness of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center is dedicated to providing the highest level of remote computer support possible for emergency and standard problems. For emergency issues that affect multiple workers, vital people, or a line-of-business program, the TRC can respond in one hour or less. For standard problems, the TRC is committed to respond within two hours. In all cases, your ticket will be created promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you regarding every resolved problem to verify you are satisfied with the results and willing to close out the ticket. Find out more details about Progent's TRC Customer Commitment.

SQL Server Software Programming
Progent's SQL Server application programmers can help your organization to build and maintain database applications that utilize Microsoft's SQL Server RDBMS. Progent adheres to leading lifecycle management practices to create efficient, manageable SQL Server applications and knows how to team with a client's management to complete programs in a timely and cost-effective manner. Progent for can help you to create Microsoft SQL Server solutions by providing a wide array of consulting services including functional specs, data tier architecture, normalization, T-SQL coding, software configuration, capacity planning, performance tuning, backup and restoration strategies, clustering and virtualization, reusable schema, replication mechanisms, security, and business continuity.

Contact a Progent Computer Support Expert
To find out how you can contact a Progent computer support expert for remote or onsite support in , call 1-800-993-9400 or go to Remote Computer Support.

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