For office computer networks located in the state of Illinois, Progent's Microsoft and Cisco certified technical team members can provide phone assistance and troubleshooting to fix your computer system issues quickly and cost effectively. Progent has developed top-notch skills, software tools, and support knowledge bases to identify and resolve computer network problems while avoiding the expense and delays normally associated with onsite technical service visits.

If your Illinois small business is situated outside of the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your nearby network support choices may be limited in technical capability, or not available during a crisis. This results in a network environment that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progent’s group of network consultants average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical tasks for a varied range of clients. This means you get not only the technical know how needed for the task, but an expert with proven methods for applying that expertise to assist with efficient network solutions.

World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have been awarded a designation reserved for only the most capable specialists for architecting, configuring, installing, and debugging a wide array of Cisco network and interconnectivity products. There are only 7,000 CCIE’s around the world, and attaining certification involves comprehensive verification of competency via written examinations and hands-on demonstrations to make sure that CCIE’s know how to apply theory to real-world situations. CCIE’s have a fundamental knowledge of root networking technologies and protocols that allow for quickly creating multi-vendor solutions.

Best Practices Applied by Expert Consultants
Many companies situated far from areas with ample expert consultants resort to poorly trained or inexperienced local resources for vital IT support services. This can produce a system that is unstable or inefficient. Progent’s staff of Microsoft and Cisco certified engineers average over ten years of real-world industry background, in the front lines of IT support, performing a wide range of information system tasks for a broad selection of clients. Consequently, with Progent you receive not only high-level network engineering knowledge, but an engineer who follows computer industry best practices in applying that knowledge to solve actual business system problems efficiently and in a repeatable way.

Migration Consulting Support for SharePoint Server 2013
Progent has been delivering SharePoint support since the initial product was published over a a dozen years, and Progent has the breadth and depth of technical know-how to assist organizations of all sizes to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add substantial business value to your IT investment. Progent's Microsoft Gold-certified consulting team can assist you to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; decide if an on-premises, Cloud-based or hybrid deployment is best suited for your company; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers full project management support or can assist in specific tasks associated with your SharePoint 2013 migration.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or onsite NetApp SAN consulting services for NetApp's complete line of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN storage environments quickly and affordably based on leading practices.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX consultant to help your organization design, deploy, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and vCloud consultants can provide world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide maximum availability, fault tolerance, and disaster recovery.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network. Find out about Progent's entire ProSight line of low-cost network monitoring and management services for small and medium-size businesses.

Office 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid networks that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consulting team can help you with any phase of designing, implementing and debugging your hybrid Office 365 solution. Progent's Exchange consultants can deliver occasional support to help you resolve challenging technical problems and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget. For more information about Progent's consulting services for hybrid Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

Web Site Development Consulting
If you want to spruce up your corporate Web site, develop internal web sites for functions such as HR or employee training, establish a standout Web presence for a new venture, or build enterprise-class, database-driven web applications, Progent can provide talented and experienced web designers and developers. Progent's consultants can also assist you to host your web environment by building and managing a protected, dependable server and connectivity environment that includes offsite and mobile connectivity. Services available through Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one training for leading web site authoring tools. For data-intensive web applications, Progent can provide the services of certified SQL Server developers, Oracle developers and DBAs, and MySQL consultants.

VMware NSX Network Virtualization
VMware's NSX virtual network technology allows you to build entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also permits transparent testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to plan, configure, test and manage a DR system powered by VMware SRM and VMware NSX.

ProSight WAN Watch Network Infrastructure Monitoring and Management
Progent’s ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn about Progent's complete ProSight series of low-cost managed services for small businesses.

System Center 2016 Consulting Services
System Center 2016 provides major enhancements in the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

Mac Consulting Services
Progent's consultants for Apple Mac technology can provide Apple Mac users a variety of services including desktop support, help with Mac OS X applications, security and accessibility expertise, incorporation with Windows-based environments, and one-on-one education. For small business networks based solely on Mac OS X or for networks incorporating a combination of Macintosh, Linux, and Windows powered servers and desktops, Progent has the experience and depth to handle the complexity of designing, configuring and maintaining a network system that is stable, safe, fast, and aligned with your business goals.

Planning and Deployment Consulting for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts can help you to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the recently approved IEEE 802.11ac Wi-Fi specification, enabling you to triple the performance for your wireless network while extending the coverage.

Talk to a Progent Network Consultant
To learn how to get in touch with a Progent computer support expert for remote or onsite assistance in , phone 1-800-993-9400 or visit Remote Computer Help.

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