For small office network systems located anywhere in the state of Indiana, Progent's Microsoft authorized technicians can deliver online assistance and remote troubleshooting to resolve your computer network troubles fast and affordably. Progent has developed enterprise-grade skills, software utilities, and support databases to identify and resolve IT problems without the cost and time delays normally associated with on-site service calls.

If your Indiana small business is situated beyond the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby computer support choices may be limited in technical expertise, or unavailable during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of expert network professionals average more than 10 years of real-world industry experience, in the trenches of IT support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not just the technical know how needed for the task, but an expert with proven methods for applying that expertise to deliver cost effective network solutions.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Cisco Unified CM Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM applications that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, configuring SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

Common Examples of Online Consulting Services Offered by Progent for Cisco Routers
Among the typical remote Cisco router consulting services offered by Progent include setting up hostname, IP addressing, routing tables, NTP, and user accounts; setting up iBGP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; fixing NAT configurations, routing tables, and BGP peering arrangements; updating router's IOS image; setting up and confirming failover; troubleshooting VPN tunnel and routing problems; producing a network diagram and documenting router setup; plus policy and disaster recovery planning.

Microsoft Project Server Integration and Training
Progent's certified Microsoft Project Server experts can provide advanced remote and on-premises support services for Project Server as well as for all Microsoft platforms that integrate closely with Project Server. Consulting services offered by Progent include Microsoft Project Professional set up, SharePoint Server 2013 design and deployment, SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management,Excel and Microsoft Office 365 Excel application support, and Office PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE network engineers to assist your company to optimize your infrastructure to support local, branch, at-home, and mobile users so that they can use Project Server to collaborate securely and productively. Progent's certified network security experts can assist you to adopt and police security policies that protect important project information without disrupting the efficient sharing of legitimate data.

Network Consulting Services for Local Governments
Progent has a long background providing a full-spectrum of remote network consulting and emergency troubleshooting services to local governments and school districts across the U.S. Progent is among the pioneers in delivering advanced online IT support and has provided IT solutions to organizations in every state. Progent's online computer support for local governments saves travel expenses and solves issues faster than on-premises support.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or onsite NetApp SAN consulting support for NetApp's complete portfolio of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent patching, storage management, security and compliance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to take care of issues with NetApp SAN environments efficiently following best practices.

Immediate Help for Urgent Problems
With Progentís emergency online network support services, you can get instant assistance for issues that are causing lost productivity. Online help does away with the long wait and higher expense associated with in-person network support. For ordinary IT management work, Progentís online support engineers can perform the majority of jobs within a few minutes of receiving a request, instead of requiring your company to live with a problem for hours for on-site support to show up.

Cisco Unified Communications Manager and Unified CM Express Consulting
Cisco Unified Communications Manager, formerly known as CallManager, acts as the center of Cisco's collaboration portfolio. Unified Communications Manager and Unified CM Express provide a borderless IP-PBX solution by integrating closely with unified messaging apps that include Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can help with any facet of CUCM setup and debugging in areas that include integrating VoIP phones and desktop video phones, designing dial plans, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE networking support, designing Cisco UCS server failover systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Offsite DPM Backup Service Package
Multi-site backup is a vital part of a comprehensive disaster recovery plan. Progentís affordable Offsite DPM-based Backup Service incorporates the power of Data Protection Manager with the state-of-the-art security and availability features of the QTS (formerly Herakles) Internet Data Center in Sacramento to deliver continual, non-disruptive backup for as much as 2.5 Terabytes of data from one or several of your Windows-powered servers. Progent's managed service package includes all setup, management, and tracking needed for a complete offsite data backup solution.

Design, Integration and Troubleshooting Services for Microsoft System center 2012
Progent's Microsoft System Center consultants have over a decade of experience configuring, maintaining and troubleshooting the key platforms included with System Center and can help your organization to plan, configure, support, and fix your System Center ecosystem to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent also can provide System Center 2016 upgrade consulting to help you to move to the current version of Microsoft System Center from an older one or from another datacenter management platform to deliver the advantages of best-in-class deployment, management automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.

Immediate and Affordable Remote Support Throughout the U.S.
Progent has provided online or on-premises network support help to organizations in every state in the country. Many of these clients have expressed their appreciation to Progent through testimonials to the excellence of Progent's support staff. Check out Progent's client testimonials to learn what people have said about the high level of Progent's network support services

MS SQL Server Application Programming
Progent's Microsoft-certified SQL Server application programmers can help with each aspect of building and managing SQL Server-powered database applications. Progent follows leading practices using Microsoft's MSF Framework to develop extensible, manageable custom applications and to complete software projects on time and on budget. Development support offered by Progent for Microsoft SQL Server environments includes requirements analysis, database modeling, ETL development, data migration, T-SQL coding, software installation, capacity planning, performance optimization, backup/recovery strategies, clustering, replication, security, and fault tolerance.

System Center 2016 Consulting Services
Microsoft System Center 2016 provides major improvements for managing hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

Cisco Unified Messaging and Collaboration Consulting
Progent offers remote or onsite help from a Cisco Certified Internetwork Expert (CCIE) consultant to help you to plan, install, manage and repair unified communications networks based on Cisco Unified Communication products in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have extensive experience assisting organizations of any size to build advanced collaboration solutions by providing expert services that include Cisco Unified Communications Manager (Unified CM) and Cisco CallManager planning and deployment, IP voice and video phones setup, and wireless IP phone deployment. Progent's consultants can help you with Cisco's entire library of UC applications such as Cisco Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center, and Unified Attendant Console.

64-bit Processing Migration Support Services
Progentís 64-bit migration experts can assist you to enhance your application servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can help your company to calculate the costs and benefits of moving to 64-bit computing, plan a cost-effective migration process that minimizes business disruptions, and provide responsive remote support to assist your company to configure 64-bit operating systems and application programs on your existing computers. Progent's Microsoft Gold certified processing consultants can help you to integrate the 64-bit versions of Microsoft platforms like Windows Server 2008, SQL Server, Windows 7, and Office Excel.

Talk to a Progent Computer Consultant
To see how you can get in touch with a Progent network support expert for remote or on-premises support in , call 1-800-993-9400 or go to Remote Computer Support.














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