Indiana Computer Consultant for Small Business Computer Systems: Remote Consulting and Repair
For business network systems located in the state of Indiana, Progent's Microsoft and Cisco certified technicians can provide remote phone help and troubleshooting to fix your network systems troubles fast and affordably. Progent has developed enterprise-class skills, advanced software tools and support databases to diagnose and fix network problems absent the expense and delays normally associated with on-site service calls.
If your Indiana small business is located outside of the larger urban areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent’s team of seasoned network consultants average more than 10 years of real-world industry experience, in the trenches of network support, performing a extensive range of technical projects for a varied range of clients. This means you obtain not only the technical skills needed for the job, but an expert with proven methods for applying that expertise to deliver affordable network solutions.
Quick Access to Progent's World-Class Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of server technologies. All Progent technical team members have over ten years of experience working with the Microsoft family of technologies.
Sophisticated Remote Access Tools
Powerful remote access tools and experienced technicians and engineers combine to enable Progent to solve most network problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going training.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert engineers resort to unqualified or inexperienced local resources for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Remote Network Administration and Support
Remote support tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Broad and In-depth Experience with Office Networks
Progent’s team of 60+ computer network consultants means customers benefit from the leverage of 800 years of cumulative experience and shared knowledge base to resolve the most vexing system problems. Progent has the know-how to identify solutions quickly and implement them affordably.
National Remote Support for Microsoft and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate specialists as required.
World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for quickly crafting multi-vendor solutions.
Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to capable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Automated Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM so that your computer network support is proactive rather than reactive. By identifying potential issues before they cause downtime, system monitoring can keep your information network free of stressful and costly service outages.
VoIP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
Experienced with a Broad Spectrum of Small Business Networks
Progent’s expert certified consultants have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world perspective on what network solutions work and which ones don’t.
Expert Wireless Engineering and Support
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the experience or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless applications.
Sun Solaris Consulting Services
Progent offers your business access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.
Progent's work environment will allow you to become a better professional by enhancing your technical knowledge and increasing the satisfaction of your customers. Progent makes good on this commitment by attracting the top consulting experts for you to work with, offering a state-of-the-art system infrastructure, using proprietary software utilities to deliver the highest quality of service, and by optimizing our business structures for finding and maintaining customers.
Our Experts Group offers support in important fields that include Macintosh networking and applications; Support for Linux-based, UNIX, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Line-of-business and vertical program support; Chief Information Officer, management information analyst, and project management services; Special program design and deployment; Web, electronic business, Electronic Data Interchange, and client information portal development and deployment; Database management and performance help; Business intelligence expertise; and Telecommunications architecture consulting.
Broadwing is the first carrier to complete a fully optically switched network offering low latency and high performance. Broadwing provides a rich range of data services such as Broadwing Full T1, Point-to-Point T1, DS3, DSL, Frame Relay over DSL, and ATM. Broadwing also offers VoIP solutions as well as switched voice long distance. Progent has an agent agreement with Broadwing Communications and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to incorporate Broadwing Communications data/voice services to create an enterprise-class, integrated communications infrastructure on a realistic budget.
Progent provides nationwide urgent help and consulting services for businesses who operate Solaris networks or whose IT systems feature a mix of Solaris and Microsoft products. Online technical support provides maximum return for your information technology dollar by extending user productivity and limiting the hours charged for computer analysis and repair. Advanced remote support utilities and experienced technicians and consultants combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your site. In most of cases your IT problems can be dealt with by telephone or through a mix of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM qualified security professionals to assist with the most difficult network issues.
Progent’s IT outsourcing support offerings for small businesses feature designing 2003 Server, .NET, and BackOffice environments, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-site repair, fixing stubborn IT issues, and producing a company-wide security plan. Progent can help you maximize network availability and performance with fault-tolerant configuration, resilient network architecture, and proactive network monitoring. Progent also offers special project help for large-scale migrations and can help with needs definition, product inventory, BOM development, vendor selection, procurement coordination, and professional documentation. Progent’s computer outsourcing service also features training for office productivity software such as Office XP.
Progent's Microsoft-certified support team can provide network troubleshooting and IT consulting services for Microsoft Operations Manager and for the expanding line of Application Management Packs that extend the power of MOM to a wide array of vital services. Progent offers consulting for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to give small business networks maximum reliability, security and speed. Progent can show you how to benefit from MOM by performing requirements analysis, deployment, setup, special programming, technical support, Help Desk services, security planning, and administration. With more than five years of experience with the NetIQ platform upon which MOM is based, Progent's IT consulting professionals can provide small businesses enterprise-class expertise with MOM.
Progent offers access to Cisco switches experts to deliver professional network planning and support services for business networks built on Cisco switching products. Cisco switches implement cutting edge Quality of Service to help ensure that data traffic is classified and ranked, and that congestion is avoided. Set up of Quality of Service for a Cisco switch is dramatically simplified through auto-QoS, a function that detects Cisco IP phones and automatically configures the switch for the appropriate sorting and egress staging. This optimizes traffic prioritization and system throughput without forcing your IT staff to design a complex switch configuration. Through the Cisco Catalyst switches for small and medium-sized companies, Cisco enables customers to realize the full advantages of putting smart services into their IT networks. A Cisco network switch makes it practical to install abilities that make the network infrastructure highly able to accommodate time-critical needs, scalable to accommodate growth, safe enough to guard confidential information, and capable of classifying and controlling traffic. Progent’s Cisco-certified IT consultants can help you choose and deploy a Cisco Ethernet switch to maximize your network’s throughput and reliability.
Enterprise Active Directory Network Consulting Integration
For large organizations, Progent can leverage in-house network support groups by providing world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2003 support, Systems Management Server (SMS) experience, and SQL Server help. For the national or global businesses with branches in the San Francisco Bay Area, Progent can act as a transparent local extension of enterprise network management. Progent’s enterprise support services include corporate-wide security, remote branch office support, network architecture, Sarbanes Oxley conformance, project planning, and world-class service for multi-site network environments based on Enterprise Windows 2000. Progent can offer field consultants and specialists to help with a site move or branch move, or a system designer to assist with setting up or using an Internet Data Center or Hosting Facility.
For businesses with Apple Macintosh users in the San Francisco Bay Area, Progent offers onsite training customized for people who want to broaden their knowledge of the Apple OS X operating system, Macintosh computers, or Mac office productivity applications including Microsoft Word, Excel, and Entourage.
Progent offers high availability load balancing consulting covering system load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching technology including F5 Networks 3DNS. High availability load balancing vendors for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.
Progent's Virtual Help Desk support services are a seamless extension of your in-house IT service organization. This can include advanced call center services such as a special phone number with custom greeting. Progent will also send calls automatically to staff members who are specifically set up and trained to support your account. In addition, Progent's Helpdesk professionals can manage trouble tickets from any client trouble ticket system for seamless integration with your in-house support services group. Advantages of Progent's Virtual Computer Support Helpdesk services include professional Microsoft and Cisco Helpdesk expertise the minute you call, transparent extension of your internal support staff, front-line support for critical client issues, and by-the-minute billing.
Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be forced to allow simple problems to fester.
