For business computer networks located throughout the state of Indiana, Progent's Microsoft authorized engineers can provide remote phone support and troubleshooting to solve your network issues fast and affordably. Progent has developed enterprise-grade skills, sophisticated utilities, and support databases to diagnose and repair network problems while avoiding the high cost and time delays associated with onsite technical service calls.

If your Indiana organization is situated outside of the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network systems support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a computer network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís group of expert network professionals average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical projects for a diverse range of clients. This means you obtain not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to provide excellent network solutions.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any potential problems can be addressed before they can impact your network. Find out about the complete ProSight family of low-cost outsourced network management services for small and medium-size organizations.

Citrix Desktop Virtualization Support Services
Progent's Citrix virtual desktop experts can help your business to design, deploy, administer, and troubleshoot a virtual Windows desktop and application delivery and management system by providing Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network engineers can help you optimize your infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support consultants can assist you to administer and support an off-site datacenter that features high availability, enhanced protection, and fast disaster recovery. Progent's Citrix technology experts can also assist you with additional virtualization platforms from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

Microsoft Dynamics NAV Consulting
The updated version of Microsoft Dynamics NAV offers powerful new features such as tailored Role Centers, improved BI and reporting options, and advanced workflow management. Progent's Dynamics NAV ERP professionals can provide custom programming, configuration and troubleshooting services to help you to benefit from Microsoft Dynamics NAV. Progentís consultants can assist you to integrate MS Dynamics NAV ERP software to other systems and programs. Also, Progent can help you to design and utilize databases so you can enhance your understanding of your business, acquire more customers, expand your sales strategies, and build successful partnerships.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers comprehensive hosting of a small company's servers in a solution that delivers the highest level of availability and scalability and is also easy to transfer to another host. Progent's Private Cloud hosting and management services are based on mature virtualization technologies that allow small and midsize businesses with mixed- platform environments to save dramatically on the expense of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unmatched level of vendor independence. Learn about Progent's ProSight portfolio of managed IT services for small businesses.

CISM-certified Cybersecurity Management Consultants
Progent can provide the services of CISM qualified network security management experts. The Certified Information Security Manager (CISM) organization describes the basic capabilities and international standards of skill that information security managers are expected to master. It provides business management the confidence that those who have qualified for their CISM certification possess the experience and capability to provide efficient security administration and support services.

High-level Project Management Consultants
For enterprise project management assistance, Progent can provide the services of veteran IT experts with decades of background as technology project managers for application development, business systems implementation, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer world-class management skills to help enterprise clients to follow best practices to ensure that strategic projects are successfully completed on schedule and within budget.

Immediate Assistance for Urgent Issues
With Progentís urgent remote network troubleshooting services, your company can get immediate support for issues that are causing network disruption. Online help does away with the lengthy wait and increased cost associated with in-person computer service. For ordinary IT management work, Progentís off-site support engineers can complete the majority of jobs within a few minutes of a request, instead of forcing your company to live with a problem for hours for on-site help to arrive.

CRISC-certified Risk Management Consultants
The CRISC certification program was initiated by ISACA in 2010 to verify an IT professional's ability to plan, deploy, and support IS control mechanisms to reduce network risk. Progent offers the services of a CRISC-certified risk management consultant to assist your company to create and execute a risk management plan based on industry best practices promoted by CRISC and crafted to match your company's risk appetite, business goals, and IT budget.

Consulting Services for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consultants can assist organizations of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; plan, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive reporting. Progent can assist you to move from an older release of System Center Virtual Machine Manager or from another management system, and Progent can show you how you to optimize and repair your existing SCVMM 2012 environment to make sure you realize maximum business value. Progent can also provide Virtual Machine Manager 2016 migration consulting to assist you to plan and execute a smooth migration from SCVMM 2012 to Virtual Machine Manager 2016 in order to take advantage of stronger security capabilities, high availability VMM storage options, and other improvements.

Expert Wireless Consulting and Support
Progent's wireless technology consultants offer wide-ranging backgrounds in the implementation and support of wireless networking technology and can help your IT team to design, deploy, manage and repair wireless solutions that are compliant, robust, scalable, simple to manage and use, able to support your critical workloads, and transparently incorporated into hybrid cloud environments. Online and onsite support available from Progent span a selection of wireless technologies and include smartphone management, Wi-Fi network planning and deployment, wireless site surveys, Cisco wireless IP phone configuration, and building-to-building wireless connections.

Data Protection Manager Support Services
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size businesses automatic backup and easy recovery functions for Microsoft environment. Data Protection Manager 2016 offers application-aware protection for key platforms like Microsoft SQL, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines running on Windows Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can help you to design, deploy, manage, and repair an enterprise-wide backup/restore solution powered by DPM 2016. Progent can assist you to upgrade from a previous release of DPM or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployments. Progent offers online or onsite consulting expertise and can deliver occasional expertise to help you through challenging issues or deliver end-to-end project management or co-management support to help you finish your SCDPM 2016 deployment on schedule and within your budget.

Detailed Documentation of Services Provided
Progent produces complete and meaningful reports of all service work to ensure clients donít ever feel ďcaptiveĒ to their support provider. Progent sends email documentation of support activity shortly after completion of each service interaction, and also encloses a printed copy along with monthly invoices. Complete network support reporting makes it easier for customers to move to a new support organization or take on increased support duties in house. Complete service reporting also give IT managers the information needed to assess the quality of support services and produce better informed IT budgets.

After-hours Online Support
Progent's affordable extended hours remote support program offers clients 24x7 availability of remote technical support from Progent's Technical Response Center (TRC). Services offered beyond normal work hours include fixing issues with Microsoft servers, Microsoft Windows desktop troubleshooting, help with Microsoft Office programs, network and system backup and restore, and basic routing and switching support for Cisco networking products.

Get in Touch with a Progent Computer Consultant
To learn how you can contact a Progent network support expert for remote or onsite support in , call 1-800-993-9400 or visit Remote Network Support.














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