For small business networks located anywhere in the state of Indiana, Progent's Microsoft and Cisco authorized technical experts can deliver phone assistance and troubleshooting to repair your computer network problems fast and cost effectively. Progent has acquired enterprise-class expertise, software tools, and support databases to identify and resolve computer network problems while avoiding the expense and time delays normally associated with onsite technical service dispatches.

If your Indiana small business is situated beyond the larger metropolitan areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network support options may be limited in skills, or not available during a crisis. This can result in a network that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís group of seasoned network professionals average more than ten years of real-world industry experience, in the trenches of network support, performing a extensive range of technical tasks for a broad range of customers. This means you get not just the technical competency needed for the task, but a consultant with demonstrated methods for applying those skills to assist with excellent network solutions.

Help with Choosing an ISP and an Internet Connection Plan
Progent offers access to the affordable support of online Internet connectivity experts to assist your company to assess or enhance your ISP services so your Internet access solution matches your business needs. Services provided by Progent include evaluation of your existing bandwidth use, carrier and plan comparison and selection, network provisioning, and overseeing a smooth move to a different ISP and/or service arrangement. Network provisioning can include enhancing existing routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant BGP architectures. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Planning and Deployment Support for Cisco's Meraki Indoor and Outdoor Wi-Fi APs
Progent's Cisco Meraki Wi-Fi AP experts offer remote and on-premises support to help organizations of all sizes to design, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki cloud-managed APs. Progent can assist your business to set up and support Cisco's Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive network infrastructure that provides the same access, performance, security compliance, manageability and uptime for wired and wireless clients regardless of their location or computing device. (Check out Meraki switches consulting and troubleshooting services.)

Private Cloud Hosting Services
Progent's Private Cloud Hosting support combines proven virtualization platforms, a state-of-the-art datacenter facility, plus the support experience of Progent's Microsoft Gold qualified consulting staff to provide small businesses a complete IT outsourcing solution that improves network reliability and security, eliminates administrative hassle, and saves money. With Progent's Private Cloud Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be transported instantly to a different hardware environment without time-consuming and chancy reconfiguration. With Private Cloud hosting, you are not held hostage to a specific hosting provider.

Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to help you to design, configure, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through specific technical roadblocks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you build or maintain a highly available, protected and scalable infrastructure that is best suited to your computing model. Progent also offers online and on-premises training to show you how to manage and use your iOS devices in a secure, team-oriented environment that maximizes the strategic value of your IT network.

Oracle DBA Support and Application Programming
Progent can provide help from an Oracle certified consultant for Oracle database administration support or an Oracle application developer for creating database applications. Progent's Oracle DBAs can assist you to simplify key Oracle management activities such as performance tuning, backup and restore processes, and database security. Progent's Oracle application programmers can help you to build, tune, enhance, or port Oracle applications using PL/SQL. Progent offers skill using Oracle SQL Developer, SQL *Plus, and JDeveloper and can help you to optimize current SQL programs using Oracle's SQL Access Advisor.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with synchronous replication to provide rapid, zero RPO disaster recovery (DR) between sites that are up to 185 miles away from one another. Progent can provide online or on-premises access to a NetApp MetroCluster expert who can assist you to plan, deploy, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your technical requirements and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by delivering help with procedures like assigning shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a TCP/IP configuration replication network, and testing your MetroCluster disaster recovery system to prove compliance with industry standards and government mandates.

Desktop Consulting and Support Services
Progent's desktop support staff can assist your company to set up desktop computers, notebooks, or wireless devices individually or help you to plan and implement a large-scale migration to a current version of an OS or a new version of an important end-user program. Progent's Microsoft desktop consultants can install programs from the Office line of productivity products or Microsoft Dynamics accounting and customer relationship products on your client PCs so they integrate efficiently with all Microsoft programs, software from popular publishers, database servers, and key services network-wide. As an example, Progent can set up Microsoft Outlook on a desktop or laptop to support both the usage pattern of the user and the security requirements of your company. Progent can in addition provide on-line and in-person troubleshooting support for workstations.

ZENO Monitoring and Management for IP-based Resources
ZENO is Progentís monitoring and management service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of all critical IP-based assets that make up your entire network environment. When ZENO uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt or crash your IT system.

NetApp SAN Storage Solutions
Progent can provide enterprise customers online or onsite NetApp SAN consulting support for NetApp's entire line of SAN storage products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN storage technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive patching, system management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN storage deployments efficiently following industry best practices.

Extended Hours Remote Technical Support
Progent's economical after-hours online support program offers companies round-the-clock access to remote support from Progent's Technical Response Center (TRC). Services available beyond normal business hours include fixing issues with Microsoft server products, Windows desktop troubleshooting, help with MS Office applications, system backup and recovery, and fundamental routing and switching support for Cisco technology.

64-bit Computing Migration Help
Progentís 64-bit migration experts can help you to update your servers and workstations affordably from 32 bits to 64 bits. Progent can help your company to calculate the risks and advantages of moving to 64-bit computing, design a cost-effective migration process that reduces operational disruptions, and provide responsive online support to aid your organization to install 64-bit operating systems and application programs on your current computers. Progent's Microsoft qualified computing consultants can help your company to install the 64-bit versions of Microsoft platforms like Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

Exchange Server 2013 Migration Support
Progent offers comprehensive Exchange Server 2013 migration consulting services including ROI analysis, outsourced or co-sourced project management services, site readiness preparation, cost estimates of all new software licenses and hardware required, setting up your Active Directory (AD) forest and its domains to work with your Exchange Server 2013 environment, designing Database Availability Groups that provide HA and resilience to your mailbox servers, pilot verification at a customer's site or at Progent's testing lab, managing transitional coexistence of Exchange Server 2013 and older versions of Exchange Server, installation of the new system, deactivating the old servers, and training for customer's support staff and users.

Cisco IOS Update Support
If your network includes Cisco appliances, you could be running an old release of Cisco IOS, the operating system powering almost all Cisco router as well as the latest Cisco switches. Cisco often provides upgrades to IOS to fix bugs, shore up security weaknesses, or improve functionality. However, updating Cisco IOS or other Cisco control software can be tricky, depending on your Cisco device and your system environment. As an example, there could be limited internal Flash storage that might cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified network engineers can provide a wide variety of services related to updating Cisco IOS or any Cisco control software like CatOS or CallManager. Progent can run inventories of your router software, recommend appropriate upgrades, provision Cisco devices, transfer images, configure and test your new software, tune throughput, troubleshoot problems, and train your network support staff how to utilize any significant new features.

Microsoft Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 utilizes key technologies initially developed for and proven on Microsoft Azure, among the world's biggest public clouds. This pedigree significantly enhances the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network architecture for a cloud-centric or hybrid installation, create and execute a smooth upgrade plan, educate your IT management and support staff, and provide ongoing consulting and debugging support to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.

Response Time of Progent's TRC for Remote Technical Support
Progent's Technical Response Center is committed to providing the best level of online IT support services possible for both emergency and standard problems. For urgent issues that impact many workers, crucial individuals, or a mission-critical program, the Technical Response Center can respond in one hour or less. For standard problems, the TRC will in two hours or less. Under any circumstance, your ticket will be created promptly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will contact you on every resolved problem to make sure you are satisfied with the outcome and ready to close out the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Get in Touch with a Progent Computer Support Expert
To see how to get in touch with a Progent network support expert for remote or onsite assistance in , phone 1-800-993-9400 or visit Remote Computer Help.














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