Independence, MO Remote Support from World-class Computer Service Consultants
Progent's computer support services can provide your Independence, MO company budget-friendly and reliable access to world-class computer professionals. By providing IT consulting help when you need it, offering specialized knowledge for line-of-business technologies, delivering unique services such as automated network monitoring, and invoicing only for services you use, Progent gives your Independence, Missouri company an economical option for maximizing the profitability of small-scale business networks. If you have an on-premises system, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and manage a reliable and safe IT system and to benefit from fast availability of the skilled consulting typically restricted to corporations who are able to maintain a large internal information technology group.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT support staff. Co-sourcing can save money and minimize technical risks for big projects such as application programming, business continuity planning and testing, network security audits, merging datacenters, or software migrations.

Progent can also offer the services of certified consultants to assist your business to design and execute your cloud strategy.

Core Technologies Serviced by Progent for Businesses in Independence, Missouri
Progent's nationwide team of world-class support professionals provides help for all aspects of network systems deployed by companies of all sizes. Technologies supported by Progent in and around Independence include:

Service Delivery Alternatives Available for Independence, Missouri Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for providing network support is based on the Help Desk structure familiar to big IT groups. Progent's Contact Center Support Model ensures rapid response, comprehensive service records, consistent follow-up, and strict cost monitoring for a range of network support delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the cost or delay of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to accommodate urgent situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote network support services.

  • On-site Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service experts to give small businesses the best of both worlds: onsite service professionals when you require them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all companies who require fast and dependable access to an online Help Desk with efficient phone support, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize companies usually are constrained by tight IT budgets and can provide little executive bandwidth for handling IT support, Progent's Helpdesk Services could be the most efficient option to ensure that small business computer networks are always up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to world-class IT professionals who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, high availability it system design, server virtualization solutions, plus configuration, programming and training for small business software including accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office relocations and massive software migrations, longer term initiatives such as business information application programming and support, relational database application development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like data restoration and virus cleanup.

  • Application Hosting
    Progent can host critical applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can save you the cost of building and managing the systems required for world-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that patches and revisions remain current, security and performance is continually monitored, and systems are consistently archived and available for complete and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of dependability and expandability but that is also convenient for customers to transfer to another support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, system maintenance, and IT management while achieving world-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the mixed- OS and non- standardized networks common with smaller companies, and retains ownership of the licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can assist with advanced security projects like SIEM solutions to help companies comply with industry guidelines and government mandates for network information protection and reporting.

The breadth and size of Progent's engineering staff bring a unique array of advantages to companies trying to maximize the productivity of their information network within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of IT support, executing a wide range of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested approaches for fixing actual network problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no sign-up fee and asks no retainer for services provided during normal working hours. Many service firms impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates king-size bills for fast solutions. An additional benefit of by-the-minute pricing is that customers are not inclined to permit simple issues to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to each client. The practice of documenting and organizing service records allows more effective support and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small companies who utilize independent consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Independence, Missouri business needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.