Professional Online Troubleshooting for Independence, Missouri Small Business Computers from Certified Consultants
Small companies have traditionally been ignored by major network support organizations. Some small businesses allow themselves to become dangerously dependent on individual engineers or small consulting firms who don't have the bandwidth or broad skill sets to react promptly or efficiently to technical emergencies. Other small companies resort to giant support firms that employ personnel taught to provide standardized solutions to common problems but who are missing the experience and technical scope to handle the variety of configurations and absence of standardization that characterizes small business information systems.

Progent's proven methodology for delivering affordable and successful technical support to small companies has made Progent one of the most respected Microsoft network consulting firms in the United States. Progent has delivered remote help to small businesses in every state in the U.S. and offers onsite help in most zip codes.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of certified consultants to help your business to plan and implement a sensible cloud strategy.

Main Technical Areas Serviced by Progent for Independence, Missouri Business Networks
A Microsoft Gold Partner consulting firm that maintains a large team of Cisco qualified CCIE networking consultants and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost online consulting to Independence, MO small businesses for a broad range of computer technologies such as:

Service Delivery Alternatives for Independence, Missouri Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Service Model promotes rapid support, thorough service records, consistent follow-through, and strict expense control for a range of network support delivery alternatives that include online repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network issues without the cost or delay of in-person support visits. The experience of Progent's IT engineers allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service engineers to give small companies the optimal solution: on-premises service technicians when you need them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Find out more concerning how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize companies who require prompt and dependable support from an online Helpdesk with efficient phone support, remote repair tools, and enough technical depth for full escalation. Because smaller companies typically have tight information technology funds and can spare scant management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business computer systems are always productive. Learn more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, high availability network engineering, virtual server strategies, plus configuration, programming and training for small business software such as financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including office relocations and massive system upgrades, longer term initiatives such as management reporting software programming and customization, relational database application programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange and MS SQL to provide small businesses with higher degrees of availability, security, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small companies. Since Progent utilizes the same data centers that support the gear of some of the world's largest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually tracked, and systems are consistently archived and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to a different support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow small businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while achieving world-class dependability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the multi- OS and non- standardized environments common with small businesses, and keeps control of the software licenses in the client's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote consulting support to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of low-cost, set-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

Why Progent Is the Smart Alternative for Independence, Missouri Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise network consulting enable small and midsize businesses to avoid the pitfalls related to over dependence on thinly staffed service firms or individual consultants.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network support, smaller businesses sometimes rely excessively on independent engineers. Although individual service providers carry lower overhead than more substantial support organizations and can afford to bill nominally lower rates, individuals are often unable to respond quickly to critical problems. If a freelance engineer is busy with another client, ill, on vacation, or in class, the absence of backup personnel may require your business to go without help during a crisis. As your small business expands, network unavailability or problems with line-of-business programs become more expensive. The money you believed you were conserving on an independent consultant can disappear fast due to lower output. In addition, when independent consultants encounter unfamiliar problems, the lack of a big engineering group to depend on for assistance requires them to learn on the job while your organization ends up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many smaller service organizations or independent engineers who concentrate on small company IT support may excel at delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complex network environments with mixed platforms, many offices, VoIP implementations, remote workers, integrated financial and analytical software, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's extensive staff of specialists can benefit your small business because big-company networks are inherently complicated, integration issues require thorough understanding of in many technical disciplines, and achieving an acceptable degree of stability, reliability, and security calls for industry-proven leading practices.

  • Build a Solid Basis for Growth
    Small companies typically start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of ad hoc repairs commonly get tossed on top of a weak structure. As a business evolves, stability and expandability problems can obstruct the productivity of the organization. These networks need thorough evaluation, smart strategic planning, and in-depth expertise to migrate to an IT infrastructure that can provide the solid foundation to handle current business needs and support future expansion.

  • Team with Solution Finders, Not Product Vendors
    Small companies need guidance and insight to work through an increasingly complex array of technology options available for enabling business growth and enhancing efficiency. Businesses do not need an IT engineer or support firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services exclusively. This allows Progent to align technical services with the real interests of clients. Combining network support and product reselling can result in a conflict where the recommended solution is built around a preselected technology instead of being based on the true needs of a customer.

Get in Touch with Progent
In case your Independence, Missouri business wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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