Fast, Affordable Online Network Assistance for Independence, Missouri Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality IT support to clients who have small-company IT budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office network, custom online repair technology, a large team of consultants certified in a broad array of IT disciplines, a Call Center operational model that maximizes responsiveness and guarantees follow-through, a worldwide team of remote troubleshooting experts, on-site support options for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing technical problems in the least time and at the least cost to customers.

For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal network support staff. Co-sourcing can save money and minimize technical risks for big projects such as software programming, business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.

Main Practice Areas Supported by Progent for Independence, Missouri Office Networks
A Microsoft Gold Partner consulting firm that maintains a world-class group of Cisco qualified CCIE networking experts and Apple accredited engineers, Progent offers urgent assistance and affordable remote consulting to Independence, MO companies for a broad array of computer technologies including:

Support Delivery Alternatives for Independence, Missouri Companies
Progent has a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough service records, consistent follow-through, and strict cost control for an array of IT service delivery options that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person service calls. The experience of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more information about Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service experts to give small companies the ideal combination: hands-on service technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for in-person service calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses and local governments who need fast and reliable support from an online Help Desk with effective telephone assistance, online troubleshooting capability, and enough technical strength for all needed escalation. Since smaller companies typically are constrained by limited IT funds and can spare scant management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that small business information systems are always productive. Learn more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system engineering, server virtualization strategies, plus configuration, programming and support for business programs such as accounting, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office relocations and major system migrations, longer term initiatives like management information application development and support, database application programming and administration support, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL in order to provide small companies with greater levels of reliability, security, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions remain current, protection and performance is continually monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's servers in a setting that not only provides the top degree of availability and scalability but that is in addition convenient for customers to transfer to another service firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit businesses with mixed environments to benefit significantly on the expense of hardware, system maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after a ransomware attack. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Independence, Missouri Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise IT consulting allow small and midsize companies to avoid the pitfalls associated with excessive dependence on thinly staffed support firms or independent engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network support, smaller businesses often rely heavily on individual engineers. Although freelance service providers have lower expenses than larger support firms and can typically charge nominally lower fees, they are frequently stretched to far to react rapidly to urgent situations. If an independent engineer is busy with another client, ill, on travelling, or in class, the lack of backup personnel may require your company to wait for help in case of a crisis. The more your small business expands, system downtime or problems with critical programs get more costly. The money you believed you were conserving on an independent consultant can be eaten up quickly because of lost output. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a big engineering team to fall back on for assistance forces them to learn in place while your company ends up with the bill for their continuing training.

  • Gain Access to Expertise in Complex Information Technology Issues
    The majority of small service firms or freelance engineers who concentrate on small business IT support may excel at providing routine solutions but don't have the seasoning to deal efficiently with complicated network configurations that have a variety of operating systems, multiple sites, VoIP systems, remote clients, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's experience with global enterprises and Progent's extensive group of specialists can be valuable to your company because big-company networks are inherently complicated, integration issues demand in-depth understanding of in numerous technical areas, and achieving an acceptable degree of robustness, availability, and protection requires industry-proven best practices.

  • Build a Solid Foundation for Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a strong architecture, a series of band-aid fixes often get thrown onto of a marginal foundation. As a business grows, reliability and scalability issues can undermine the success of the organization. These environments need thorough assessment, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that can act as the reliable foundation to meet critical business needs and ease future growth.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies require direction and education to navigate through an ever more complex maze of IT alternatives offered for accelerating growth and improving efficiency. They do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers consulting and services only. This allows Progent to align consulting services with the real interests of clients. Mixing network support and product selling can lead to a conflict where the recommended solution is based on a preselected technology rather than being based on the actual requirements of a small business.

Get in Touch with Progent
If your Independence, Missouri business wants to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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