Expert Remote Service for Independence, Missouri Networks from Microsoft Certified Consultants
Small businesses have typically been ignored by major IT service organizations. Some small companies allow themselves to grow dangerously reliant on individual consultants or small support firms who lack the size or broad knowledge to react promptly or efficiently to network crises. Other small businesses turn to giant support providers staffed with technicians able to offer standardized fixes for ordinary issues but who do not have the experience and versatility to handle the diversity of configurations and absence of standards typical of small company information networks.

Progent's proven approach to delivering affordable and successful technical support to small companies has made Progent one of the premiere Microsoft-certified network service firms in the country. Progent has provided online support to small businesses in every state in the country (See Progent's client testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT service personnel. This can cut costs and help meet schedules for big projects like software design and development, disaster recovery planning, network security audits, merging datacenters, or software migrations.

Progent can also provide access to accredited consultants to help your business to design and execute your cloud strategy.

Core IT Areas Supported by Progent for Business Networks in Independence, Missouri
Progent's nationwide team of world-class consultants offers help for virtually all aspects of network technology deployed by companies of any size. Practice areas supported by Progent in and around Independence include:

Support Delivery Alternatives for Independence, Missouri Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering network support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Support Model promotes fast response, thorough activity records, dependable follow-up, and strict expense control across a range of network support delivery modes that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist clients to analyze and repair hardware and software issues without the cost or delay of on-premises support visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT issues quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup process for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service experts to deliver small and midsize companies the ideal combination: onsite service technicians when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who require prompt and dependable access to an online Contact Center with effective phone assistance, remote repair tools, and sufficient technical strength for full problem escalation. Since smaller businesses usually have tight information technology funds and can spare scant management bandwidth for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that small business computer networks stay productive. Read more details about Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security engineering, high availability network engineering, virtualization strategies, plus integration, customization and training for small business software including financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including site relocations and massive system migrations, extended projects such as business analytics software programming and support, relational database application development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with greater levels of availability, protection, and recoverability than is possible with the type of internal data center that is practical for most small businesses. Since Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology companies, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems are consistently archived and ready for complete and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also easy for customers to migrate to another support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit companies with mixed networks to benefit dramatically on the costs of hardware, system support, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can support the multi- platform and non- standardized environments typical of small companies, and keeps control of the software licenses in the client's possession so that moving to a new virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting support to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to block or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Independence, Missouri Small Businesses
Progent's staff size, depth of information technology expertise, and experience with corporate IT consulting allow small and midsize companies to sidestep the pitfalls associated with over dependence on small support organizations or freelance engineers.

Teaming with Progent enables your company to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network services, smaller businesses often depend excessively on freelance engineers. Although freelance support engineers carry lower overhead than larger support firms and can typically bill nominally lower fees, individuals are occasionally spread too thin to respond quickly to critical problems. If an independent consultant is busy with different client, sick, on travelling, or in class, the lack of replacement staff may force your business to go without help during a crisis. As your company grows, system unavailability or difficulties with line-of-business applications get more expensive. The money you thought you were conserving on an independent consultant can disappear fast due to lost productivity. In addition, when independent consultants confront new technologies, the lack of a big engineering team to fall back on for advice requires them to train in place while your company winds up with the bill for their continuing training.

  • Have Access to Experts in Complex IT Solutions
    Many smaller service organizations or independent consultants focused on small business IT support are capable of delivering connect-the-dots solutions but lack the seasoning to work cost-effectively with complex IT configurations that have mixed platforms, many offices, VoIP systems, remote workforces, integrated financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with global enterprises and Progent's large group of specialists can be valuable to your business because enterprise networks are by nature complex, support problems demand in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, availability, and security requires industry-proven processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with a network implemented on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc repairs commonly get thrown onto of a marginal structure. As a business grows, stability and scalability issues can hinder the success of the organization. Such networks need proper evaluation, smart strategic planning, and in-depth expertise to migrate to an IT infrastructure that will provide the reliable basis to handle current business needs and ease future growth.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses require direction and insight to navigate through an ever more complex maze of technology alternatives available for accelerating growth and improving productivity. Businesses do not need a network engineer or service firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers services and expertise exclusively. This permits Progent to match consulting support with the genuine interests of clients. Combining network consulting and product selling can result in a conflict where the recommended solution is built around a predetermined technology rather than being based on the actual requirements of a small business.

How to Contact Progent
If your Independence, Missouri business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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