Low-cost Network Troubleshooting from Microsoft and Cisco Qualified Professionals for Companies in Independence, MO
By delivering professional support when you require it, providing in-depth knowledge for key applications, offering innovative services like virtual data center hosting, invoicing solely for help you receive, and charging no setup or retainer fees for standard services, Progent enables your company to increase the business value of your It network and reduce service costs. Progent appreciates that network protection, reliability, and performance are just as critical to small companies as to large corporations but that small organizations lack the leverage to invest heavily in computer networks and internal support groups. Progent's basic competitive advantage is that no IT consulting organization can equal Progent's capability to provide the IT support your business requires when you require it and at a cost you can afford.

For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT service staff. This can cut costs and minimize technical risks for big IT initiatives like software design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your business to plan and implement your cloud computing strategy.

Primary Technical Areas Supported by Progent for Office Networks in Independence, Missouri
Progent provides the support of certified consultants for all aspects of information technology found in small organizations. Technologies supported by Progent's consultants include:

Support Delivery Options Available for Independence, Missouri Companies
Progent offers a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Model promotes fast support, comprehensive service documentation, reliable follow-through, and strict expense monitoring across an array of network service delivery modes that include online troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants allows them to resolve most IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to give small and midsize businesses the optimal solution: hands-on support technicians when you require them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for on-site support calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who require fast and dependable support from an online Help Desk Call Center with effective telephone support, remote repair capability, and enough technical strength for all needed problem escalation. Since small and midsize companies usually are constrained by tight IT funds and can spare scant executive attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that business information systems stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, high availability network engineering, virtualization strategies, plus integration, customization and support for business programs including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as site moves and major system migrations, longer term initiatives like business reporting software programming and customization, relational database software programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host key applications like Exchange and MS SQL to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible using the class of internal data center that is practical for the majority of small businesses. Because Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and service packs remain current, security and efficiency is continually monitored, and systems are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition easy for clients to transfer to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can support the mixed- OS and loosely standardized environments typical of small companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting support to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they can impact productivity Learn more about ProSight Systems Watch server and desktop remote monitoring and management services.

Why Progent Is the Smart Choice for Independence, Missouri Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network support allow small businesses to sidestep the pitfalls associated with over reliance on small support organizations or independent consultants.

Teaming with Progent allows your small business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT support, smaller businesses often depend heavily on freelance consultants. Although individual service providers have lower expenses than larger IT service organizations and can afford to bill apparently smaller fees, individuals are occasionally too busy to react quickly to critical network problems. If a freelance consultant is busy with another customer, ill, on travelling, or in class, the absence of replacement personnel may force your company to go without assistance in case of an emergency. As your small business grows, system downtime or difficulties with line-of-business applications get more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly due to lost productivity. Also, when independent engineers confront unfamiliar problems, the lack of a big engineering team to count on for assistance requires them to learn on the job while your business ends up footing the costs for their ongoing training.

  • Have Access to Certified Professionals in Advanced Network Issues
    The majority of smaller service organizations or freelance consultants focused on small business IT support are capable of delivering connect-the-dots solutions but lack the background to deal cost-effectively with complex network configurations that have mixed platforms, many locations, Voice over IP systems, remote workforces, integrated accounting and operational applications, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your small business because big-company environments are by nature complicated, support issues demand in-depth understanding of in numerous technical disciplines, and reaching a high level of stability, availability, and protection requires enterprise-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a strong architecture, a series of ad hoc repairs often get thrown on top of a tenuous structure. As a business grows, reliability and scalability problems can undermine the productivity of the business. These environments need thorough evaluation, smart business planning, and broad-based expertise to upgrade to an IT environment that will provide the solid basis to meet current business needs and support downstream growth.

  • Work with Solution Providers, Not Resellers
    Small companies require guidance and education to navigate through an increasingly complex maze of IT options offered for enabling growth and improving efficiency. They do not need a network engineer or support firm that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent provides consulting and services only. This permits Progent to align technical support with the genuine interests of customers. Mixing IT support and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being based on the true requirements of a client.

Contact Progent
In case your Independence, Missouri company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.