Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once among the most popular solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web applications, and other vital business data. Progent offers Indianapolis, Indiana companies the services of BlackBerry-qualified professionals who can assist organizations to manage their BlackBerry deployments or migrate efficiently to a current mobile platform.

As the complexity of small business networks has increased, and as the demand for world-class protection, reliability, and recoverability has grown to be the norm for organizations of all sizes, effective integration and support of RIM BlackBerry technology has grown more difficult. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small businesses often resort to outside support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified consultants who can assist small businesses to design, manage, and troubleshoot BlackBerry-based environments affordably and effectively, eliminating the need for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, gives small businesses an affordable solution for incorporating RIM BlackBerry products seamlessly into their business information system.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and email systems work optimally with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to track and support BlackBerry devices throughout your business, recommend security policies that are right for your business, customize mobile applications, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored quickly and thoroughly.

Consulting Services for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry smartphones, offering a centralized platform for handling key tasks like device installation, upgrades, and retirement and offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server features a wealth of data protection capabilities beginning with advanced encryption of messages sent between a BlackBerry device and BES Server based on AES or Triple DES. BlackBerry Enterprise Server also allows excellent versatility in selecting levels of security to match the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can assist you to select powerful security features and enable them remotely. Samples of these over-the-air configurable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe information from a misplaced or stolen device
  • Lock out Bluetooth functionality
  • Enable internal protection against malicious attacks

BlackBerry BES Server also provides flexibility in determining mechanisms to prevent BlackBerry users from loading or running unsecure or unauthorized code. Progent can help you to select protective processes like:

  • Specify exactly what applications are allowed on the device
  • Block third-party applications from allocating non-volatile storage on the device
  • Determine what resources external software can access on the BlackBerry device
  • Limit the types of access third-party applications running on the BlackBerry device can initialize
  • Prevent all external applications from being loaded or run on the smartphone

Expert BlackBerry Consulting Services Offered Online from Progent
Progent's certified BlackBerry engineers are available by phone to deliver expert assistance to businesses in the Indianapolis region or anywhere in the state of Indiana. Progent's experienced remote consulting team has helped businesses solve computer issues and reduce support costs in every state in the U.S. and established a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent can provide remote consulting support for a wide array of issues associated with RIM BlackBerry products such as wireless synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to perform common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned service professionals can also help you to troubleshoot a broad array of problems associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small business IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support expenses at a minimum and, by resolving issues promptly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, setting activation passwords, configuring over-the-air program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also help you to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry BES environment and help your company to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and IM, install access control lists, control Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs assessment, system architecture, deployment planning and implementation, performance optimization, design of a fault-tolerant architecture, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a mobile wireless system that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration model and physical components match your needs, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software versions, server hardware and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security specialists to perform network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
To ask Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.
















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