Consulting and Technical Support for BlackBerry Solutions
BlackBerry SupportBlackBerry wireless PDAs were at one time among the most popular solutions for maintaining location-independent access to messaging, calendars, web-based applications, and other critical business data. Progent can provide Indianapolis, Indiana companies the expertise of BlackBerry-qualified professionals who can help organizations to manage existing BlackBerry deployments or migrate efficiently to a modern mobile solution.

As the complexity of small business networks has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations of all sizes, successful deployment and maintenance of RIM BlackBerry technology has grown increasingly challenging. To address issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small organizations frequently turn to outside support professionals who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry environments affordably and effectively, doing away with the requirement for an internal BlackBerry technology expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven online service delivery capabilities, provides small companies an affordable alternative for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's consultants can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to track and support BlackBerry devices throughout your business, define security policies that are right for your business, customize wireless software, and ensure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be restored quickly and safely.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry devices, offering a single solution for controlling critical jobs such as smartphone installation, updates, and retirement and also offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry users and allows wireless synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server features a wealth of security options beginning with automatic data encryption of messages sent between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows great flexibility in selecting levels of security to meet the specific requirements of your mobile environment. Progent's BlackBerry certified engineers can assist you to select powerful security features and enable them remotely. Samples of these over-the-air selectable security features are:

  • Disable a BlackBerry smartphone
  • Erase data from a missing smartphone
  • Disable Bluetooth
  • Enable built-in defenses against malware

BES Server also provides versatility in determining ways to keep users from loading or running unsafe or unauthorized software. Progent can help you to choose protective techniques like:

  • Specify precisely what applications are permitted on the device
  • Prevent external software from allocating persistent memory on the BlackBerry smartphone
  • Determine which resources third-party programs can use on the BlackBerry device
  • Restrict the kinds of access third-party applications running on the BlackBerry device can establish
  • Block all external applications from being loaded or run on the smartphone

Progent's Online BlackBerry-Qualified Support is Fast and Economical
For businesses in Indianapolis, Indiana who want fast and affordable access to a certified BlackBerry consultant, Progent offers effective online assistance from a veteran support team who have provided IT solutions to organizations in each state in the U.S. (Refer to Progent's customer testimonials.)

Online support avoids travel expense and lets engineers solve problems rapidly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have earned certifications in all BlackBerry technologies and offer professional help in areas such as troubleshooting synchronization problems, configuring BlackBerry Enterprise Server (BES), and designing a protected, high-availability system architecture for RIM BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES system and assist you to select and implement appropriate security options.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, install, test, repair, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network needs analysis, solution design, roll-out planning and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a mobile wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which management approach and equipment match your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed choices about alternatives for software versions, processors and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can assist you to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security engineers to perform company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Expert
To get in touch with Progent about consulting expertise for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.
















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