World-class Remote Consulting and Support Expertise for BlackBerry Environments
BlackBerry Online Integration AssistanceSafe and reliable access from mobile phones to messaging systems like Exchange Server, Lotus Domino, or Novell GroupWise has become a necessity for companies of any size who wish to maximize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are some of the most popular solutions for building and administering mobile communications. But, supporting efficient BlackBerry environments is increasingly challenging because of the advanced mechanisms available to meet the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry certified consultants are experienced at delivering remote support services for BlackBerry environments, lowering service expenses and resolving problems more quickly than is possible with traditional on-site service providers.

Progent maintains a large team of remote consultants qualified to maintain IT system that include technology from all popular vendors. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist you to resolve complex issues with your infrastructure. Progent's Apple qualified experts can assist your business to integrate Macintosh computers with your mobile communications solution and can provide help with iPhone integration and management. Progent's Linux engineers can offer expertise in supporting application servers based on various versions of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo. This breadth of expertise allows Progent to act as a one-stop solution for any consulting support required in mixed-platform environments and avoids the blame game that small businesses commonly confront when trying to find technical help.

Progent's network security engineers have been awarded top security accreditations including Certified Information Security Manager (CISM) and Information System Security Architecture Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of ultra-affordable security penetration testing service bundles that enable small businesses to receive a professional network security evaluation from a Progent security engineer to uncover potential weaknesses in the security posture you present inside and outside your firewall.

Integration Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry wireless handsets, providing a centralized solution for controlling key tasks such as device installation, updates, and deactivation and also providing a strong foundation for security and high availability. BlackBerry BES Server delivers seamless integration between Microsoft Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry smartphones and allows remote synchronization.

BlackBerry Enterprise Server Integration Help

BlackBerry Enterprise Server features a variety of security capabilities beginning with automatic data encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits excellent flexibility in selecting degrees of protection to match the specific needs of your network. Progent's BlackBerry certified engineers can help you to select advanced security functions and activate them remotely. Samples of these wirelessly selectable security settings are:

  • Lock down a smartphone
  • Wipe information from a missing or stolen device
  • Lock out Bluetooth functionality
  • Activate built-in protection against malicious attacks

BES Server also offers flexibility in selecting mechanisms to prevent BlackBerry users from loading or executing unsafe or unauthorized programs. Progent can help you to choose blocking techniques such as:

  • List exactly which applications are allowed on the device
  • Block external applications from using non-volatile memory on the BlackBerry smartphone
  • Determine what resources external applications can use on the BlackBerry smartphone
  • Restrict the kinds of access external applications running on the BlackBerry device can initialize
  • Prevent all third-party programs from being installed or run on the BlackBerry device

How Progent Can Help Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to designing mobile workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can assist your business to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can also help your company to troubleshoot a wide array of problems associated with synchronization, device detection, messaging consistency, web access, mobile connections, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online consulting services for small office IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support costs low and, by resolving problems promptly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone clients, activating passwords, configuring wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help your company to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange.

Call or Email Progent for Assistance from a BlackBerry-Qualified Specialist
To ask Progent about technical assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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