Enterprise-class Remote Support Services for BlackBerry Environments
RIM BlackBerry Online Integration HelpSafe and uninterrupted connectivity from mobile phones to email systems like Microsoft Exchange Server, Lotus, or Groupwise is now mandatory for businesses of any size who want to optimize competitiveness. RIM's BlackBerry smartphones and the BlackBerry BES Server are some of the most popular technologies for enabling and administering wireless communications. But, maintaining efficient BlackBerry systems is increasingly complex because of the advanced mechanisms that exist to meet the requirement for world-class security and non-stop operation. Progent's BlackBerry certified consultants are expert at providing online consulting and support services for BlackBerry systems, lowering support expenses and taking care of issues faster than is possible with traditional on-premises consulting.

Progent maintains a large team of online consultants certified to maintain IT system that include technology from all major suppliers. (Refer to industry certifications of Progent's consultants.) Progent's Cisco CCIE engineers can assist your company to resolve complex problems with your network environment. Progent's Apple qualified support staff can help your business to interface Macintosh computers with your wireless communications solution and can provide support with iPhone integration. Progent's Linux consultants can provide assistance in supporting application servers powered by all leading distributions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux. This breadth of support skills allows Progent to offer a convenient source for any consulting assistance needed in mixed-platform environments and eliminates the blame game that small organization commonly encounter when looking for technical help.

Progent's network security engineers have been awarded prestigious security credentials such as Certified Information Security Manager and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two economical security inventory testing service bundles that allow small businesses to get an impartial network security evaluation from a Progent security consultant to uncover potential weaknesses in the security posture you present inside and outside your firewall.

Consulting and Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and support of RIM BlackBerry wireless handsets, offering a single platform for handling critical tasks such as device installation, updates, and retirement and also offering a strong foundation for data protection and fault tolerance. BlackBerry BES Server delivers seamless communication between Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry users and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Support

BES Server offers a variety of data protection options beginning with automatic data encryption of messages transmitted between a BlackBerry device and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great versatility in adjusting degrees of protection to match the specific requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist you to choose powerful security features and enable them remotely. Samples of these wirelessly selectable security settings include:

  • Disable a device
  • Wipe data from a lost smartphone
  • Lock out Bluetooth
  • Enable internal defenses against malicious attacks

BlackBerry BES Server also offers flexibility in selecting ways to prevent mobile users from loading or running unsecure or prohibited software. Progent can assist you to select protective processes such as:

  • List precisely what applications are permitted on the device
  • Prevent external programs from allocating non-volatile storage on the smartphone
  • Select which functions external software can access on the BlackBerry device
  • Limit the kinds of connections third-party programs running on the BlackBerry smartphone can initialize
  • Block all external programs from being loaded or run on the BlackBerry smartphone

Progent's Online BlackBerry-Qualified Technical Support is Fast and Economical
For businesses in Indianapolis, Indiana who want quick and economical access to a qualified RIM BlackBerry support professional, Progent delivers efficient remote assistance from a veteran support team who have delivered IT solutions to companies in each state in the U.S. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and allows consultants to fix technical issues rapidly, allowing you to reduce lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer expert support in fields including troubleshooting synchronization issues, configuring BlackBerry Enterprise Server, and creating a secure, high-availability system infrastructure for BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can also help your company to troubleshoot a broad range of problems concerning synchronization, handset recognition, messaging reconciliation, web access, wireless connections, IM, PC software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online support for small business IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support costs low and, by resolving issues quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures such as resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, activating passwords, implementing wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Consultant
In order to get in touch with Progent about engineering help for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.

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