World-class Remote Consulting Expertise for BlackBerry Technology
BlackBerry Remote Integration SupportSecure and reliable connectivity from handheld devices to collaborative messaging platforms like Microsoft Exchange Server, Lotus, or Novell GroupWise is now a strategic requirement for businesses of any size who wish to maximize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the premiere solutions for enabling and administering wireless communications. However, supporting productive BlackBerry environments has become complex due to the sophisticated mechanisms that exist to fulfill the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry certified consultants are experienced at delivering online support services for BlackBerry environments, reducing service expenses and taking care of issues faster than is feasible via traditional on-premises service providers.

Progent has a large group of online consultants qualified to support IT system that incorporate technology from all popular suppliers. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can assist your company to manage challenging problems with your network environment. Progent's Apple qualified experts can help you to interface Macintosh computers with your mobile communications environment and can provide support with Apple iPhone and iPad integration. Progent's Linux specialists can offer expertise for managing application servers based on various implementations of Linux including RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo Linux. This breadth of practice areas permits Progent to offer a convenient source for all consulting support needed in multi-vendor networks and avoids the finger-pointing that small businesses commonly encounter when looking for computer support.

Progent's network security consultants have been awarded prestigious security accreditations such as Certified Information Security Manager and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include a pair of low-cost security penetration scanning service bundles that allow small companies to get an impartial security evaluation from a Progent security engineer to uncover potential weaknesses in the security posture you expose inside and outside your firewall.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry smartphones, offering a centralized platform for handling key jobs such as smartphone deployment, upgrades, and retirement while also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports seamless integration between Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BES Server features a variety of security options beginning with automatic data encryption of information sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard or Triple DES. BlackBerry BES Server also allows great flexibility in adjusting levels of protection to meet the specific needs of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to choose powerful security features and enable them remotely. Samples of these wirelessly selectable security settings include:

  • Lock down a device
  • Wipe data from a lost or stolen device
  • Disable Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry BES Server also provides flexibility in determining mechanisms to keep users from loading or running unsecure or prohibited code. Progent can assist you to choose blocking techniques like:

  • Specify precisely what programs are permitted on the device
  • Prevent external programs from allocating persistent memory on the device
  • Determine which resources third-party applications can use on the BlackBerry device
  • Restrict the types of connections external software running on the BlackBerry smartphone can initialize
  • Block all third-party programs from being installed or executed on the BlackBerry smartphone

Progent's Remote BlackBerry-Certified Consulting Services is Fast and Affordable
For companies in Indianapolis, Indiana who need quick and economical access to a qualified BlackBerry support professional, Progent delivers effective remote help from a veteran support team who have delivered IT solutions to companies in each state in the United States. (See Progent's customer testimonials.)

Online support eliminates travel costs and allows consultants to solve problems rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and can provide expert help in fields such as troubleshooting synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a protected, high-availability network infrastructure for BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help your company to perform basic support operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified experts can in addition help you to troubleshoot a wide array of problems associated with synchronization, handset recognition, email consistency, web access, wireless connections, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online consulting services for small office networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless support costs at a minimum and, by solving issues promptly, improves the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and remove BlackBerry device users on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Exchange data flow, create, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology requirements assessment, system architecture, installation planning and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to design a mobile wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, help you to determine which management model and equipment meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices about options for software editions, processors and mass storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can help you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Qualified Expert
In order to get in touch with Progent about technical support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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