World-class Remote Consulting Expertise for BlackBerry Technology
BlackBerry Remote Troubleshooting HelpSecure and uninterrupted access from smartphones to messaging systems like Exchange Server, Domino, or Groupwise is now a strategic requirement for companies of any type who wish to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the most popular solutions for enabling and managing wireless communications. But, maintaining efficient BlackBerry systems has become complex because of the sophisticated mechanisms available to fulfill the demand for enterprise-class security and fault tolerance. Progent's BlackBerry qualified consultants are expert at delivering online consulting services for BlackBerry systems, reducing support expenses and resolving issues faster than is feasible via conventional on-premises service providers.

Progent maintains a large team of online engineers qualified to maintain networks that include technology from all major suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help you to manage complex issues with your network environment. Progent's Apple qualified experts can help your business to interface Macintosh computers with your mobile connectivity solution and can provide expertise with Apple iPhone and iPad integration. Progent's Linux engineers can provide expertise for supporting application servers based on all leading distributions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo. This range of expertise allows Progent to act as a convenient source for consulting assistance required in mixed-platform environments and eliminates the blame game that small organization commonly encounter when looking for technical support.

Progent's network security engineers have been awarded prestigious security credentials including CISM and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include two ultra-affordable security penetration testing service bundles that enable small companies to get an objective security assessment from a Progent security engineer to determine possible weaknesses in the security posture you expose on both sides of your firewall.

Consulting and Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and support of BlackBerry devices, offering a single solution for controlling key jobs like smartphone installation, updates, and retirement and offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange Server, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server Configuration Support

BES Server provides a wealth of data protection capabilities beginning with automatic encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in adjusting levels of protection to meet the specific requirements of your mobile network. Progent's BlackBerry certified engineers can help your company to select powerful security features and enable them wirelessly. Examples of these over-the-air selectable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe information from a missing or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BES Server also offers versatility in selecting how to keep BlackBerry users from loading or executing unsecure or unauthorized code. Progent can assist you to select protective techniques like:

  • List precisely which programs are allowed on the device
  • Prevent external programs from using persistent storage on the BlackBerry device
  • Select which functions external applications can access on the BlackBerry device
  • Restrict the kinds of connections third-party software running on the BlackBerry device can establish
  • Block all external software from being installed or run on the smartphone

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization issues to architecting wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned service professionals can in addition assist your business to resolve a wide range of issues associated with synchronization, handset recognition, messaging reconciliation, web access, wireless connectivity, IM, desktop software installation, and Desktop Redirector.

As a top innovator in providing nationwide remote technical assistance for small business IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support expenses at a minimum and, by handling problems quickly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, configuring over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help your company to select and install sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Exchange Server.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
To ask Progent about professional help for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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