Overview of Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting and Integration ExpertiseWireless connectivity to messages, address books, schedules, and web applications is a vital capability of information systems for businesses of any size. BlackBerry smartphones are among the most popular solutions for achieving anywhere, anytime communications. But the network architecture required to support BlackBerry smartphones has become significantly more complex as the insistence on fault tolerance and rock-solid security has increased. Progent's RIM qualified engineers specialize in delivering small businesses world-class network support and troubleshooting services that are economical and effective.

As a Microsoft Gold certified Partner with years of background consulting on MS Exchange Server, Progent's consultants can give you access to broad expertise for integrating BlackBerry and Microsoft technology by delivering services like Exchange 2010 support as well as by providing related support services such as Lync Server integration and Microsoft Office Communications Server support to manage Instant Messaging and rich presence. Progent's Microsoft SQL 2016 consultants and Microsoft SQL Server 2014 consultants can configure and troubleshoot your SQL server to operate optimally with BlackBerry BES Server, and Progent's Microsoft Data Protection Manager specialists can assist your company to develop archiving and restore processes to guard your messaging data and minimize productivity loss in case of a breakdown of your messaging solution.

Progent also maintains a staff of Cisco qualified CCIE network engineers who are available remotely to offer expert support for architecting and troubleshooting your IT network so that it accommodates your BlackBerry system with a high degree of fault tolerance, scalability, security, and maintainability. Cisco Certified Internetwork Experts are recognized networking professionals who earn this top-level classification only after intense testing by Cisco. CCIEs are able to handle even the most intractable issues associated with network design, setup, repair, and service.

Consulting Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool enables Exchange Server, IBM Lotus Domino, or Groupwise users to transmit and receive messages that stay encrypted during wireless transit to provide optimum security. BlackBerry Enterprise Server also simplifies a broad selection of vital administrative tasks ranging from smartphone deployment and updates to mobile security and high availability.

BlackBerry BES Server Integration Support

Progent's BlackBerry-qualified consultants can show you how to use RIM BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Manage client settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also help you to utilize BlackBerry BES Server to perform key tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and manage BlackBerry's fault-tolerant infrastructure using virtual servers
  • Install BlackBerry devices remotely
  • Set specialized administration roles
  • Monitor and analyze the overall health of your solution

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded accreditations from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to carry out common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified service professionals can also assist your business to troubleshoot a broad range of problems associated with synchronization, handset recognition, email reconciliation, web browsing, wireless connections, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a top innovator in providing countrywide online help for small office networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support costs at a minimum and, by dealing with problems quickly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks such as resolving enterprise activation issues, adding and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help you to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Exchange.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Professional
In order to contact Progent about consulting expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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