Enterprise-class Remote Consulting and Support Expertise for BlackBerry Environments
BlackBerry Remote Troubleshooting AssistanceSafe and uninterrupted connectivity from smartphones to messaging platforms like Microsoft Exchange, Domino, or Groupwise has become a necessity for businesses of any type who wish to maximize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the premiere solutions for building and managing mobile connectivity. However, maintaining productive BlackBerry environments is increasingly challenging because of the sophisticated mechanisms available to fulfill the requirement for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified engineers are expert at delivering remote consulting and support expertise for BlackBerry systems, lowering service costs and resolving issues more quickly than is feasible with conventional on-site consulting.

Progent maintains a seasoned group of remote engineers certified to maintain networks that incorporate technology from all popular suppliers. (See industry certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist you to resolve challenging problems with your network environment. Progent's Apple qualified support staff can assist your business to integrate Macintosh computers with your mobile communications environment and can provide support with Apple iPhone and iPad integration. Progent's Linux engineers can offer assistance in managing servers based on all leading implementations of Linux such as RedHat, SUSE, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo Linux. This breadth of expertise allows Progent to act as a one-stop source for all consulting assistance needed in multi-vendor networks and avoids the finger-pointing that small companies often encounter when looking for technical help.

Progent's information technology security consultants have earned top security accreditations including Certified Information Systems Auditor (CISA) and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include a pair of ultra-affordable security penetration scanning service packages that allow small businesses to get an independent security evaluation from a Progent security engineer to determine possible weaknesses in the security posture you expose inside and outside your security perimeter.

Consulting and Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry devices, offering a centralized platform for controlling critical jobs such as device installation, upgrades, and deactivation and also offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange Server, Novell GroupWise, or Lotus email platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server Integration Help

BlackBerry Enterprise Server features a wealth of security options starting with advanced data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple DES. BlackBerry BES Server also allows excellent flexibility in selecting levels of protection to meet the special needs of your company's network. Progent's BlackBerry authorized engineers can help your company to choose advanced security features and enable them remotely. Samples of these over-the-air selectable security features include:

  • Disable a BlackBerry smartphone
  • Erase data from a missing device
  • Lock out Bluetooth functionality
  • Enable internal defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in determining how to keep mobile users from loading or running unsecure or prohibited code. Progent can assist you to choose blocking techniques like:

  • List precisely which applications are permitted on the device
  • Prevent external software from using non-volatile storage on the BlackBerry smartphone
  • Determine what functions external applications can access on the smartphone
  • Limit the types of connections third-party applications running on the BlackBerry smartphone can establish
  • Block all third-party programs from being installed or executed on the smartphone

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned accreditations from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to carry out common technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, modifying user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can also assist your business to resolve a broad array of problems concerning synchronization, device detection, email reconciliation, web access, mobile connectivity, Instant Messaging, PC software configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online help for small company IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support costs low and, by handling problems promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology requirements analysis, solution architecture, roll-out planning and implementation, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to design a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration approach and equipment match your needs, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software editions, server hardware and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can assist you to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform network-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about professional assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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