Enterprise-class Remote Consulting Expertise for BlackBerry Technology
BlackBerry Remote Troubleshooting SupportSecure and reliable access from handheld devices to messaging platforms like Exchange, Lotus, or Novell GroupWise has become a necessity for businesses of any size who wish to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the premiere solutions for enabling and managing mobile connectivity. But, supporting efficient BlackBerry systems is increasingly complex because of the sophisticated mechanisms that exist to fulfill the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry qualified engineers are experienced at providing online consulting and support services for BlackBerry systems, reducing service costs and taking care of issues more quickly than is feasible via traditional on-premises consulting.

Progent has a seasoned team of remote engineers certified to maintain IT system that incorporate products from all popular vendors. (See industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist you to manage challenging issues with your infrastructure. Progent's Apple qualified experts can assist your business to interface Macintosh computers with your mobile communications solution and can provide help with Apple iPhone integration. Progent's Linux engineers can offer help in managing servers powered by various versions of Linux such as RedHat, SUSE, Debian-GNU, CentOS, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo Linux. This breadth of practice areas permits Progent to act as a convenient source for consulting support required in mixed-vendor environments and eliminates the blame game that small companies often encounter when looking for computer support.

Progent's IT security engineers have earned top security credentials such as CISM and ISSAP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include a pair of ultra-affordable security inventory scanning service packages that enable small companies to receive an objective network security evaluation from a Progent security engineer to determine potential weaknesses in the security profile you present on both sides of your firewall.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and support of BlackBerry devices, offering a single solution for handling critical jobs such as smartphone installation, upgrades, and deactivation and also providing a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers seamless integration between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Support

BlackBerry BES Server provides a wealth of security options beginning with advanced encryption of information transmitted between a BlackBerry device and BES Server using AES or Triple Data Encryption Standard. BES Server also allows excellent flexibility in selecting levels of security to match the specific requirements of your company's network. Progent's BlackBerry certified consultants can help you to choose advanced security functions and enable them wirelessly. Examples of these over-the-air configurable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe data from a missing or stolen device
  • Lock out Bluetooth
  • Enable built-in protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining ways to keep mobile users from installing or running unsafe or prohibited applications. Progent can help you to select blocking techniques like:

  • Specify exactly which programs are permitted on the device
  • Block third-party software from allocating persistent memory on the BlackBerry device
  • Select which resources external programs can access on the BlackBerry device
  • Limit the kinds of access external programs running on the smartphone can establish
  • Prevent all third-party software from being loaded or executed on the device

Expert BlackBerry Technical Support Services Available Online from Progent
Progent's authorized BlackBerry engineers are accessible online to provide prompt assistance to companies in the Indianapolis area or throughout the state of Indiana. Progent's seasoned remote consulting experts have helped IT organizations solve computer problems and cut support costs in each state in the U.S. and established a substantial base of loyal clients. (See Progent's customer testimonials.)

Progent offers remote help for a broad array of issues related to RIM BlackBerry software and devices including wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to perform common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can also help you to resolve a broad range of problems associated with synchronization, handset recognition, messaging consistency, web browsing, mobile connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small office IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support costs at a minimum and, by resolving issues promptly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including resolving enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing wireless software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and help you to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry smartphone users on Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, troubleshoot, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network needs analysis, solution design, deployment planning and execution, performance optimization, configuration of a high-availability environment, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to create a wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which administration model and equipment meet your needs, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning alternatives for software versions, server hardware and storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry consultant can help you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to perform network-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry environment.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about professional support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.

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