Overview of Progent's Consulting Services for RIM BlackBerry Technology
RIM BlackBerry Consulting and Support ExpertiseMobile connectivity to email, address books, calendars, and the web is a vital capability of IT networks for businesses of any type. RIM BlackBerry smartphones are among the most popular devices for achieving mobile connectivity. However the infrastructure needed to support BlackBerry smartphones has grown steadily more sophisticated as the insistence on fault tolerance and and air-tight security has heightened. Progent's BlackBerry qualified engineers focus in delivering small companies enterprise-class network support and technical services that are economical and efficient.

Being a Microsoft Gold certified Partner with more than a decade of experience working with Microsoft Exchange, Progent can provide in-depth expertise for incorporating BlackBerry and Microsoft technology by offering support services such as Microsoft Exchange 2010 Server support and by providing complementary support services such as Lync Server deployment and MS Office Communications Server support to manage Instant Messaging and Presence. Progent's MS SQL Server 2016 consultants and Microsoft SQL 2014 experts can set up and troubleshoot your SQL server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager experts can assist you to design archiving and recovery procedures to preserve your data and reduce productivity disruption in the event of a breakdown of your messaging solution.

Progent also maintains one of the country's largest teams of Cisco certified CCIE network consultants who are available remotely to offer expert assistance for architecting and troubleshooting your IT network infrastructure so that it accommodates your BlackBerry solution with enterprise levels of fault tolerance, scalability, security, and manageability. Cisco Certified Internetwork Experts are recognized networking professionals who are awarded this top-level classification only after strenuous examination by Cisco. CCIEs are able to handle the most complicated issues associated with network planning, deployment, troubleshooting, and service.

Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry wireless handsets, offering a centralized platform for handling critical tasks such as device deployment, updates, and retirement and offering a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports seamless communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry BES Server offers a variety of data protection capabilities beginning with advanced data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BES Server also allows great versatility in selecting levels of protection to meet the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can help you to choose powerful security functions and activate them wirelessly. Samples of these wirelessly selectable security settings are:

  • Disable a smartphone
  • Wipe data from a lost or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malware

BlackBerry BES Server also offers flexibility in determining how to prevent users from installing or running unsecure or prohibited software. Progent can help you to select protective techniques such as:

  • List precisely what applications are allowed on the device
  • Block third-party programs from using non-volatile storage on the BlackBerry device
  • Determine what resources external programs can use on the smartphone
  • Restrict the kinds of access external software running on the smartphone can establish
  • Block all external software from being installed or run on the smartphone

Progent's Online BlackBerry-Qualified Support is Fast and Affordable
For companies in Indianapolis, Indiana who require fast and affordable access to an authorized RIM BlackBerry support professional, Progent delivers effective online help from a seasoned network support team who have delivered network solutions to companies in each state in the country. (Refer to Progent's client testimonials.)

Remote support avoids travel costs and enables specialists to resolve technical issues rapidly, so you minimize lost productivity. Progent's BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and can provide expert support in areas such as fixing synchronization problems, deploying BlackBerry Enterprise Server, and designing a secure, fault-tolerant system infrastructure for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important tasks including resolving enterprise activation problems, registering and removing BlackBerry smartphone users, setting activation passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also help you to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and help your company to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, set up the MDS and IM, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, repair, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network requirements analysis, solution architecture, roll-out planning and execution, performance tuning, design of a fault-tolerant environment, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to create a mobile wireless solution that fits within your IT budget and supports your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration approach and equipment match your needs, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions concerning options for software versions, server hardware and storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry consultant can assist your company to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security engineers to run company-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Consultant
To get in touch with Progent about professional expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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