Fast and Affordable Online Help for Indianapolis IT Networks
Immediate Remote Help for Indianapolis SystemsFor organizations located in Indianapolis or anywhere in the state of Indiana, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage because they have the practical experience and have access to the advanced technology required to solve most network issues rapidly. Efficient support reduces direct costs because service calls accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where quick fixes manage to turn into major invoices. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which promote the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to access your company's computer system remotely without breaching corporate security.

Progent's powerful technical support database system stores extensive histories for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of support rendered to every Progent client by any engineer. This history of trouble tickets and fixes is organized as an easily exploitable support database that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close partnerships with major technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's online consulting experts are able to determine the most efficient solutions in the least time.

Remote support services provided by Progent to businesses in Indianapolis and anywhere in the state of Indiana include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's top corporations. ProSight managed services address all key facets of information technology such as email content filtering, security, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized management and world-class protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight Systems Watch server and desktop management consulting.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the money or time to build and maintain an in-house Help Desk but who require fast communication with an effective Help Desk with professional telephone support plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center application software to handle the particular requirements of your company, or providing temporary phone support staff to supplement your existing Help Desk Call Center resources during demanding scenarios such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Indianapolis or anywhere in the state of Indiana immediate communication with a large network service resource with substantial background providing telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a significant contributor to company productivity, and Progent's intent is to fix instead of simply track IT issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth engineering expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To learn additional information concerning Progent's expertise, custom development, and training services, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Indianapolis, or anywhere in the state of Indiana, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your IT maintenance is proactive and automated. By detecting possible trouble spots before they expand into crashes, system monitoring can avoid stressful and expensive service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or networks based on multiple platforms.
How Your Indianapolis Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online expertise with Microsoft Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Indianapolis or anywhere in the state of Indiana, Progent's phone-based network support specialists can provide effective and affordable IT support the moment your company needs it. More than 15 years of providing remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to fix IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Indianapolis company has a regular independent support technician or employs a full time IT staff that can handle the majority of network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to address sudden network crises or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in Indianapolis
Progent's remote support services enable your Indianapolis company to experience the advantages of timely, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic worth by being increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most organizations in Indianapolis or anywhere in Indiana, nearby computer support resources, whether represented by outside consultants or an in-house IT staff, can resolve typical network issues. However, major troubles might strike when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local support technicians. In these instances, Progent's online service specialists offer an easy, fast, and budget-friendly solution to supplement your regular help and to convey valuable information to improve your capability to handle downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices often rely on independent freelance consultants. While independent service people have smaller overhead than big service companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your company to go without assistance during an IT crisis. As your business expands, network unavailability and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your network remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses often begin with an IT system implemented on a modest budget. Without a strong framework, band-aid fixes can get thrown onto a shaky foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. These poorly designed environments need careful assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to offer the stable foundation to meet vital business requirements and ease future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies require guidance and technical training to negotiate an ever more complex maze of product options available for promoting business success and enhancing productivity. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT consulting with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, range of technical background, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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