Fast and Affordable Online Support for Indianapolis Information Networks
Fast Phone Support for Indianapolis SystemsFor businesses in Indianapolis or anywhere in Indiana, Progent offers online technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the advanced tools necessary to solve most network problems quickly. Efficient support reduces direct costs since solutions require minimal billable minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves additionally with incidental expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike many online support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor solutions somehow turn into major bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes that permit the highest level of efficiency for remote consulting and repair for computer networks of any size. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's computer system without breaching corporate security.

Progent's proven technical support reporting system includes extensive histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of services provided to each Progent client by any engineer. This history of issues and fixes is stored as a readily searchable internal database that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft make available additional massive technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts can come up with the best solutions promptly.

Online support services offered by Progent to clients in Indianapolis and throughout the state of Indiana include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight line of network management outsourcing services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly from a ransomware attack. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the budget to build and maintain an internal Help Desk but who require fast access to a reliable Help Desk with professional phone support plus the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk or revamping your existing one, selecting or enhancing Help Desk software to meet the special needs of your corporation, or adding occasional online staff to work with your in-house Help Desk group to deal with high-demand scenarios such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your customers in Indianapolis or anywhere in the state of Indiana instant communication with an effective support group with years of background providing phone consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a key driver of company efficiency, and Progent's policy is to resolve rather than merely track technical issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Indianapolis, or anywhere in the state of Indiana, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so your network maintenance is proactive and automated. By detecting looming problems before they evolve into downtime, system monitoring can head off disruptive and costly network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support multiple OS platforms.
How Your Indianapolis Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Indianapolis or anywhere in the state of Indiana, Progent's online network support specialists are ready to deliver expert and affordable system support the instant your business requires it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Indianapolis company deals with a local freelance support technician or maintains a full time IT staff that can handle day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden network crises or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Indianapolis
Progent's online support services enable your Indianapolis company to have the benefits of immediate, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    For most businesses in Indianapolis or anywhere in Indiana, nearby network service providers, whether consisting of freelance consultants or a full-time maintenance staff, can deal with the majority of network issues. However, serious problems might spring up when your regular support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual support technicians. In these situations, Progent's on-call service experts give you an easy, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your capability to deal with future issues in-house.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller companies commonly depend on independent freelance service providers. While independent consultants have smaller internal costs than larger consulting organizations and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of reserve personnel may force your company to wait for help during an emergency. As your business grows, system unavailability and trouble with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service expertise to insure your IT system is always available.

  • Create a Scalable Basis for Smooth Growth
    Businesses often start with an information system created on a modest budget. Without a proper framework, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, stability and scalability problems can impede the success of the business. Such badly designed systems require proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a network architecture able to provide the stable foundation to meet current business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations need advice and technical education to navigate through an increasingly complicated array of product options capable of promoting business success and improving efficiency. These companies do not need a computer consultant who is trying to resell a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, refined support tools, and understanding of corporate IT enable businesses to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, at the front lines of network support, performing a broad variety of IT projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This ensures that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help by the minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by every staff member to every client. The discipline of detailing and organizing service records allows more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















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