Fast and Affordable Online Support for Indianapolis IT Networks
Fast Remote Help for Indianapolis SystemsFor companies in Indianapolis or anywhere in the state of Indiana, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they possess the practical background and are equipped with the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls use up minimal billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting experience is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many online service companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick solutions manage to end up as major invoices. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized tools and proven processes that permit the maximum level of effectiveness for online consulting and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to access your network without breaching network security.

Progent's proven service reporting system maintains thorough records of the support that Progent's customers have received. Progent's staff engineers have the benefit of the history of services rendered to every Progent customer by any engineer. This history of trouble tickets and repairs is organized as a readily accessible support knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and formal relationships with major industry leaders such as Cisco and Microsoft open up other massive support databases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to arrive at the best resolutions in the least time.

Online technical support services provided by Progent to businesses in Indianapolis and throughout the state of Indiana include:

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for companies who lack the resources to create an internal Help Desk but who need fast communication with a reliable Help Desk Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for the most difficult network problems, or be ready in overflow instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk team of veteran information technology consultants offers your computer users in Indianapolis or anywhere in the state of Indiana immediate communication with a reliable technical support resource with substantial experience providing telephone-based help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key enabler of company performance, and Progent's goal is to solve rather than simply report technical issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team offers online and in-depth consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, MS Office Word, and MS Excel. To read more information concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Network Monitoring Support
    Progent offers companies in Indianapolis, or anywhere in the state of Indiana, remote computer system monitoring services based on Microsoft System Center Operations Manager, configured by Progent to fit your business so your network support is proactive rather than reactive. By spotting potential issues before they cause full-scale emergencies, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows systems, or systems that incorporate a combination of platforms.
How Your Indianapolis Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with Microsoft, Apple Mac, or Linux environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Indianapolis or anywhere in the state of Indiana, Progent's phone-based network support engineers can provide effective and cost-effective system help whenever your organization requires it. More than 15 years of providing remote technical assistance has led to Microsoft Gold status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix computer problems rapidly while eliminating the expense and lost time associated with on-site support calls.

Even if your Indianapolis organization relies on a local independent support technician or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to handle unexpected system emergencies or especially complicated integration projects.

Details of Progent's Remote Computer Services for Indianapolis
Progent's online help, Internet-based repair, network security consulting, and network administration services give businesses in Indianapolis or throughout the state of Indiana unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical experience, refined remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on industry background, at the front lines of network support, performing a broad variety of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits per minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you won't be tempted to allow minor problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each client. The practice of documenting and archiving service records results in more efficient service and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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