Fast and Affordable Online Troubleshooting for Indianapolis Information Networks
Fast Remote Technical Support for Indianapolis SystemsFor organizations located in Indianapolis or anywhere in the state of Indiana, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to solve the majority of information system issues rapidly. Efficient support lowers immediate costs since solutions accumulate minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from situations where speedy. minor fixes somehow turn into large bills. Progent's penchant for disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies which ensure the highest level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's remote service group to connect to your company's environment remotely without compromising network security.

Progent's proven technical support database application maintains comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of support delivered to each Progent client by every Progent engineer. This archive of issues and repairs is organized as a readily exploitable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the best resolutions promptly.

Online technical services offered by Progent to clients in Indianapolis and throughout the state of Indiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to assemble and manage an in-house Help Desk but who want quick communication with an effective Help Desk Call Center with professional telephone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your existing one, selecting or modifying Help Desk Call Center application software to meet the unique requirements of your business, or adding temporary online staff to supplement your existing Help Desk resources during unusually busy events such as software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center team of veteran network professionals offers your workers in Indianapolis or anywhere in the state of Indiana instant access to an effective technical support resource with extensive experience offering phone help and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a solid enabler of business efficiency, and Progent's policy is to fix instead of merely document IT problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth engineering support and education in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Indianapolis, or anywhere in the state of Indiana, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so that your network maintenance is proactive and automated. By spotting possible problems before they result in network outages, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a combination of OS platforms.
How Your Indianapolis Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Indianapolis or throughout the state of Indiana, Progent's online network support engineers are ready to provide effective and economical system help whenever your business has to have it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Indianapolis business works with a regular independent support technician or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Businesses in Indianapolis
Progent's online IT consulting services enable your Indianapolis organization to realize the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will derive added business worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    For most businesses in Indianapolis or anywhere in Indiana, local network support providers, whether consisting of independent consultants or an internal maintenance staff, can resolve typical network issues. However, serious problems can strike when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call service specialists offer a convenient, quick, and budget-friendly solution to augment your regular resources and to convey useful knowledge to improve your capability to handle future issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller organizations often rely on individual freelance consultants. While freelance consultants have less internal costs than larger support organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of backup help may force your company to wait for assistance during an IT crisis. As your company grows, network downtime and trouble with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support experts to insure your network remains up and running.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically begin with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid fixes can get piled onto a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly built systems require careful assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can provide the solid foundation to handle critical business requirements and facilitate downstream growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses need advice and technical training to negotiate an ever more complicated maze of product options available for accelerating business success and improving efficiency. These companies hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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