Fast and Affordable Remote Technical Support for Indianapolis Computer Systems
Immediate Phone Support for Indianapolis SystemsFor organizations in Indianapolis or anywhere in the state of Indiana, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISSP-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical background and have access to the sophisticated technology necessary to solve the majority of network problems rapidly. This lowers immediate expenses because solutions accumulate fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves even more in indirect costs by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many online support firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with scenarios where fast repairs manage to turn into major bills. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to link to your environment remotely without breaching corporate security.

Progent's sophisticated customer support database application includes detailed histories of all service that Progent's customers have received. Progent's authorized engineers have access to the records of services delivered to each Progent client by any engineer. This database of trouble tickets and fixes is stored as a quickly accessible support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and close partnerships with important technology companies such as Cisco and Microsoft open up other massive technical databases and allow quick access to manufacturers' internal product engineers so Progent's remote service experts can find the most efficient resolutions in the least time.

Remote support services offered by Progent to companies in Indianapolis and throughout the state of Indiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables clients to complete major projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the budget to support an in-house Help Desk Call Center but who require fast access to a reliable Help Desk Call Center with proficient phone support as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or enhancing your existing organization, identifying or customizing Help Desk application software to handle the unique needs of your company, or adding occasional phone support staff to supplement your in-house Help Desk Call Center team to deal with demanding situations like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your clients in Indianapolis or anywhere in the state of Indiana fast assistance from an efficient support resource with substantial experience providing phone support and remote troubleshooting for IT systems powered by Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's mission is to give the Help Desk perception as a major contributor to company success, and Progent's aim is to solve instead of just track network problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth engineering support and education in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft applications such as CRM, Project, MS Office Word, and MS Office Excel. To learn more about Progent's consulting, customization, and education services, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Indianapolis, or anywhere in the state of Indiana, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By exposing possible problems before they evolve into crashes, remote monitoring can head off inconvenient and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or networks powered by a combination of platforms.
How Your Indianapolis Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Indianapolis or anywhere in the state of Indiana, Progent's online network support specialists are ready to deliver expert and affordable IT support the instant your company needs it. Long experience delivering online technical assistance has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve IT problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Indianapolis business relies on a regular freelance consultant or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to fix unexpected system emergencies or particularly tough integration problems.

Features of Progent's Online Computer Support for Indianapolis
Progent's online support, remote troubleshooting, system security consulting, and network administration services give companies in Indianapolis or throughout the state of Indiana unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your business world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of IT background, refined support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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