Remote Network Consulting for Indianapolis Small Office Computer Networks
For small companies and new businesses in Indianapolis or throughout the state of Indiana, Progent's phone-based network support engineers are ready to provide effective and cost-effective system help whenever your organization requires it. Long experience offering online repair services has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with in-person service visits.
Even if your Indianapolis office relies on a local independent support technician or employs an in-house IT staff that know how to handle the majority of network problems, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to solve sudden system crises or especially challenging integration problems.
Features of Progent's Online Network Support for Indianapolis
Progent's online help, remote repair, system security consulting, and network administration services offer small businesses in Indianapolis or throughout the state of Indiana the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your organization world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
Immediate Phone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to small offices in Indianapolis and is also ideal for networks in geographic regions of Indiana that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support utilities, service databases, and continuing education.
By the Minute Billing to Minimize Expenses
Progent offers online support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for online support and imposes no monthly retainer. This saves you from paying big bills for routine fixes.
Access to Cisco Network Architecture Experts
As a Registered Partner for Cisco Systems, Progent can provide the services of authorized professionals who have experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive IT solutions that address the specific requirements of your business.
State of the Art Remote Connectivity Tools
Protected online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand a costly personal service call. State-of-the-art online access tools and expert technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated system monitoring.
Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
24-hour Support for Maximum Network Uptime
For small offices with mission-critical applications, Progent offers 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high system uptime.
Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious small businesses whose workers require immediate recourse to a Help Desk service with expert phone support and complete escalation capability.
Advantages of Progent's IT Support for Small Organizations in Indianapolis
Progent's online IT consulting services enable your City# small business to have the benefits of on-call, expert IT support without the expense of managing a full-time IT staff. Your network will acquire added business value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:
Convenient remote expansion of your on-site support resources
With most small companies in Indianapolis and throughout Indiana, local computer service resources, whether consisting of independent consultants or an in-house maintenance staff, can resolve typical network problems. On the other hand, IT crises might spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call support professionals offer a convenient, fast, and budget-friendly solution to augment your local help and to transfer valuable information to increase your ability to resolve future issues in-house.
Less Dependence on Individual Consultants
For IT maintenance, small businesses commonly depend on individual freelance consultants. Although independent consultants carry smaller internal costs than big service organizations and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of backup personnel may require your business to wait for help during an IT crisis. As your company expands, network unavailability and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network stays up and running.
Build a Solid Foundation for Seamless Expansion
Small companies often start with an information architecture created on a shoestring budget. Without a robust framework, band-aid fixes often get piled onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the organization. These poorly built systems require careful assessment, intelligent strategic planning, and wide IT knowledge to evolve to a network infrastructure that can offer the stable foundation to meet vital business demands and simplify future expansion.
Work with Solution Providers Rather Than Technology Sellers
Small offices require advice and technical education to negotiate an increasingly complicated array of product alternatives available for promoting business success and enhancing productivity. Businesses do not need a computer engineer who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable product instead of the true needs of a small business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the best interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of technical background, refined support tools, and understanding of corporate IT allow small offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over=stretched internal resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the forefront of network service, executing a wide variety of IT tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems efficiently.
Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you owe only for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be forced to permit less critical problems to fester.
Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every staff member to each customer. The discipline of documenting and archiving service records allows more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who won’t release the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.
Remote Network Monitoring with Microsoft MOM
Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MOM causes your computer support to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
Progent's certified Windows Server 2000 consultants offer computer support and IT consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, update, and troubleshooting offerings include network design, installation, project management, on-site and remote technical support, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and economical co-sourcing.
Progent's Cisco-certified network management engineers can show you how to use Cisco's network management utilities along with a selection of powerful third-party products to build a comprehensive network management strategy in order to keep your network operating reliably, conserve limited resources, protect your data, revive quickly from hardware breakdown or malicious assaults, and enable you to expand or repurpose network resources sensibly and affordably as your company grows.
Progent can help your company to design and execute a smooth transition from a Solaris-powered information system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity suites, commercial applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can help you preserve your data and reduce productivity discontinuity by developing an efficient migration strategy that protects your existing investments in Sun Solaris software and technology. UNIX-to-Windows migration support services offered by Progent include evaluation of existing infrastructure, migration strategy and validation, Microsoft Exchange migration support, information and application software transition, and server and storage transition and consolidation.
Progent's productive atmosphere will make you a better professional by enhancing your technical knowledge and increasing the satisfaction of your clients. Progent delivers this commitment by attracting the top professional talent for you to work with, providing an advanced system architecture, running specialized software utilities to deliver the highest level of service, and by streamlining our business models for attracting and maintaining customers.
Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT professionals as well as to network users, reducing the complexity of designing, integrating, administering, and using enterprise information and database programs on platforms ranging from mobile devices to enterprise information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consultant with real-world experience and broad knowledge in designing and building data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progent's certified ISA Server consulting experts have extensive backgrounds developing corporate security solutions for information systems with multiple sites, mobile workers, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small or mid-size company plan and deploy a configuration of ISA Server 2004 that supports your IT security requirements without limiting your network.
Progent's Microsoft-certified experts have 18 years of experience providing e-mail, electronic messaging and email/telephony combination solutions for San Francisco Bay Area companies. Progent provides economical Exchange Server support services to strengthen email security and virus defense, provide fault tolerant email, and facilitate remote and mobile email access. Progent’s Microsoft Exchange consulting and support services can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT server or outdated Microsoft Exchange product such as Exchange 5.5 to Exchange Server 2003 or Microsoft Exchange Server 2000. In addition Progent provides Windows XP and Vista desktop email help for Exchange and Outlook and can show you how to set up Outlook 2003, Microsoft Outlook 2000, Microsoft Outlook XP, and Outlook Web Access (OWA). For email virus protection and spam blocking, Progent supports Postini spam filtering and Trend Micro Scanmail. Progent is also an authorized Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent is able to help small companies take advantage of Postini’s enterprise-class spam blocking solutions.
The technical sophistication of the Microsoft .NET products bundled with Microsoft Small Business Server 2003 calls for a network consultant with hands-on experience designing and building cohesive, comprehensive business network solutions. Progent's Microsoft SBS Server professionals have an average of over 10 years of background supporting business networks powered by Microsoft products. This expertise ensures you results in installing, administering, and troubleshooting IT solutions that incorporate the Microsoft SBS 2003 line of servers and productivity software.
Progent's certified ISA Server 2006 consultants can assist you to plan, install, and support a configuration of ISA Server 2006 on your network that delivers the firewall security, performance and manageability that your company requires.
Progent's Microsoft and Cisco authorized Consultants offer several service programs to help medium-size and large companies create a cost-effective and successful internal Computer Support Help Desk. Progent's help desk consulting services include ROI analysis, process analysis and improvement, management reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Integration Services help organizations sift through the various top level Help Desk application programs available and decide what packages might be excessively costly, miss critical capabilities, or align badly with your organization's corporate culture. Progent also provides temporary staffing for companies who want to augment their in-house Help Desk team for special tasks or to substitute for absent or incapacitated personnel.
