Immediate Remote Support for Indianapolis Computer Systems
Urgent Remote Support for Indianapolis NetworksFor businesses in Indianapolis or anywhere in the state of Indiana, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support lowers direct expenses because solutions require minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves even more in indirect costs by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly helpful in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. Unlike many remote service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where quick solutions manage to turn into major invoices. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for remote help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your computer system without violating network security.

Progent's proven customer support reporting application stores detailed records of all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of assistance provided to each client by any Progent engineer. This archive of anomalies and responses is organized as an easily accessible internal database that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority access to manufacturers' internal support staff so Progent's online service specialists are able to come up with optimal solutions in the least time.

Online support services offered by Progent to customers in Indianapolis and throughout the state of Indiana include:

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
  • Call Center Expertise
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the money or time to support an in-house Call Center but who want quick communication with a reliable Help Desk Call Center with proficient phone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent extension of your established Call Center resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the toughest technical issues, or be ready in hectic instances when your regular support engineers are swamped.

    Progent's Help Desk Call Center staff of experienced network consultants gives your clients in Indianapolis or anywhere in the state of Indiana quick communication with a large technical support group with substantial background delivering telephone-based help and online troubleshooting for networks powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a significant driver of business performance, and Progent's aim is to resolve and not merely annotate network issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff offers online advanced engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, Word, and MS Excel. To learn more on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Team.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like IPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Indianapolis, or anywhere in the state of Indiana, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your computer support is proactive rather than reactive. By detecting looming issues before they cause full-scale emergencies, system monitoring can avoid stressful and expensive network crises. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or environments based on multiple OS platforms.
How Your Indianapolis Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online support with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Indianapolis or anywhere in the state of Indiana, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system help the instant your company requires it. Long experience delivering online technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Indianapolis organization has a local freelance consultant or maintains an in-house IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the experience to handle sudden system emergencies or particularly tough integration projects.

Details of Progent's Remote Computer Services for Indianapolis
Progent's online help, remote repair, network security expertise, and system administration services give businesses in Indianapolis or anywhere in the state of Indiana unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the front lines of IT service, executing a broad variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Businesses who work with trusted independent consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















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