Urgent Online Support for Indianapolis UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Indianapolis or anywhere in the state of Indiana, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support services offer excellent leverage due to the fact that they have the practical background and the sophisticated technology to resolve the majority of information system issues quickly. This lowers direct costs because service calls take up a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and associated losses due to business disruption, upset clients, unproductive employees, and distracted executives.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical online support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where fast solutions somehow turn into big tabs. Progent's skill at handling technical issues quickly results in your business spending less cash.

Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies that allow the maximum level of efficiency for remote engineering help and repair for small and midsize business information systems. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the consultants of Progent's Technical Response Center to access your network remotely without violating system security.

Progent's powerful service reporting application keeps thorough records describing the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of all help delivered to each client by any consultant. This archive of issues and repairs is stored as a quickly searchable proprietary database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and allow fast response from vendors' in-house engineering staff so Progent's remote service specialists can come up with optimal solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Help from Progent
To access Progent's remote support in Indianapolis or anywhere in Indiana or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's remote network support engineers offer certified skills in a comprehensive set of products and technologies. This wide range of IT skills allows Progent's consultants to address almost any emergency likely to crop up in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To provide assistance to customers with mixed-operating system networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Remote technical services provided by Progent to companies in Indianapolis and throughout the state of Indiana include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services address a broad range of computer technology including network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Indianapolis, IndianaThe Cisco CCIE certification is the highest recognition for network engineers, and indicates a person's networking skills at the expert level. CCIEs can handle the most complex challenges encountered in network infrastructure planning, installation, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness because their depth of expertise allows them to resolve the most complex problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Few consulting providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so you can get immediate support for serious network issues that are hurting worker efficiency but are not within the experience of your ordinary IT service providers. Progent's Cisco CCIE consultants can connect to your environment using the latest remote troubleshooting technology in order to perform quick, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Support
    MS Windows Support for Indianapolis, IndianaProgent's Microsoft-certified remote support engineers offer network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting engineers who can help your company with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 management, SharePoint Server design, Microsoft Skype for Business migration support, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also offers a full range of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Qualified System Security Consultants for Indianapolis, IndianaProgent's accredited CISSP and ISSAP security consultants offer a variety of system protection solutions to enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help you to clean up quickly following a damaging penetration. Security solutions available from Progent cover in depth network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies often request. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
  • Call Center Services
    Progent's Help Desk Call Center service offerings for small organizations with environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for small businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want fast response from a dependable Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent reinforcement of your current Call Center organization. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the most difficult technical challenges, or be ready in those instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Call Center software products to address the special needs of your company, or providing temporary online staff to reinforce your existing Call Center team during demanding scenarios like software migrations, mass updates, or installing brand new business software.

    Progent's Call Center staff of experienced information technology experts gives your clients in Indianapolis or anywhere in the state of Indiana quick communication with an effective network service group with substantial experience delivering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk the reputation as a major driver of company success, and Progent's goal is to resolve and not just record IT issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers online professional engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and MS Excel. To find out more concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac professionals can support the imaginative components of Mac computing by offering remote help services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or integrating an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Indianapolis, or anywhere in the state of Indiana, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your IT support is proactive and automated. By anticipating looming trouble spots before they grow into downtime, automated monitoring can ward off disruptive and expensive information system failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or networks powered by multiple OS platforms.

How Your Indianapolis Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

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