UNIX, Linux, Solaris, and Apple Mac OS X Remote Support Services for Indianapolis Small Office Information Networks
For small and midsize businesses located in Indianapolis or anywhere in the state of Indiana, Progent offers 24x7 online support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world experience and the sophisticated tools to solve the majority of network problems rapidly. This reduces direct expenses because solutions require a smaller number of billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where quick repairs manage to turn into big tabs. Progent's skill at solving problems efficiently results in your company saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven methodologies that allow the maximum degree of effectiveness for remote help and repair for small and midsize business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to communicate with your environment remotely without compromising corporate security.
Progent's powerful service reporting system keeps detailed histories describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of assistance provided to every customer by every Progent consultant. This database of problems and solutions is organized as a conveniently accessible proprietary database that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and formal partnerships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and to vendors' internal support staff so Progent's remote service specialists can come up with the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's phone services in Indianapolis or anywhere in Indiana or to find out additional information about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based support professionals offer credentials in an extensive set of products and technologies. This wide range of capability permits Progent's consultants to tackle almost any crisis likely to crop up in a small business network. Credentials awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
Remote services provided by Progent to clients in Indianapolis and throughout the state of Indiana include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Mac OS X online support services cover a broad range of computer technology including network architecture, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and transitioning from older systems to Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance resolving problems within UNIX/Linux systems powered by popular versions of UNIX including:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to handle the most complex issues encountered in network infrastructure design, installation, maintenance, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco System's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise permits them to fix even the most difficult problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get timely support for serious network infrastructure problems that are impacting business productivity but are beyond the experience of your local IT maintenance group or consultant. Progent's CCIE engineers can tie into your network using the latest remote troubleshooting technology to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Windows Expertise Progent's Microsoft-certified remote service engineers can provide computer problem solving and IT help for all Microsoft server and application products. Progent is a Microsoft Gold Partner network support firm and can offer your company the services of support engineers who can show you how to integrate, support and administer the entire family of Microsoft Servers including Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Virtual Server, and Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Consultants Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recover quicky after a serious penetration. Security solutions offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam, and DHA attacks; and offering 24x7 network monitoring.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects that small companies frequently need. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
Call Center Services
Progent's Help Desk service options for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for small businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need quick access to a dependable Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progent’s Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent supplement to your existing Call Center resources. Progent's Virtual Call Center can act as a an escalation resource to handle complex computer system challenges, or be available in those situations when your ordinary support engineers are swamped.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk Call Center software to meet the special demands of your company, or adding occasional phone support staff to work with your existing Call Center resources during unusually busy situations like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center staff of veteran information technology consultants offers your workers in Indianapolis or anywhere in the state of Indiana instant communication with a large support resource with extensive background providing phone consulting and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a crucial driver of business productivity, and Progent's policy is to fix rather than simply document technical issues.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group provides remote advanced consulting expertise and education in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications including CRM, Microsoft Project, MS Office Word, and Excel. To read more information about Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac consultants can promote the creative elements of Mac environments by delivering remote consulting services and education in imaging, sound, and motion video. Progent's consultants can provide help in a range of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio/video or establishing an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Indianapolis, or anywhere in the state of Indiana, online computer system monitoring services powered by Microsoft Operations Manager, enhanced by Progent for your environment so your computer support is proactive and automated. By detecting looming trouble spots before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Windows networks, or environments that incorporate a variety of platforms.
How Your Indianapolis Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or e-mail information@progent.com.
Progent’s certified Cisco IT security consultants provide expert PIX and ASA Firewall consulting services covering infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home businesses to scalable gigabit appliances, Cisco PIX and ASA Firewalls provide a high level of security, performance, and excellent availability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed operating system,minimizing possible OS-specific security gaps. PIX firewalls offer a variety of integrated security and networking services, including cutting edge application-aware firewall services, Voice over IP and multimedia security, interoffice and mobile access IPSec VPN connectivity, smart networking services, and flexible management solutions. The Cisco ASA 5500 Series of Firewalls utilize technology proven in security appliances from the Cisco PIX 500 product line. Progent’s network security consultants can help you choose and configure any PIX 500 or ASA 5500 Series security appliances such as the Cisco PIX 501 Firewall, the PIX 525, and the ASA 5520 Adaptive Security Appliance.
Progent offers Microsoft Windows Cluster Server expertise to help your business implement fault-tolerant server clusters that can deliver 24x7 uptime. Clustered Windows servers for non-stop networks include Microsoft Windows 2003 Cluster Server, SQL Cluster, and Microsoft Exchange Cluster. By showing you how too plan high availability server clustering environments based on Windows Server Cluster 2003, Progent’s qualified Windows consultants make sure that your high availability clustered servers are set up to optimize the business value of your IT system.
important features of Microsoft Dynamics Great Plains software include a modular structure that allows you to buy just the functionality you require, a standards-based foundation built on Microsoft technologies to secure your investment and provide a tightly interconnected environment, enhanced reporting capabilities that allow you to monitor all activities, income and spending and sales trends, integration with Microsoft Office to speed access to business information, the ability to integrate information from almost any db software or desktop software into Microsoft GP, plus an open design that makes it easy to develop custom applications. Progent can help you configure and support a reliable, protected server and communications network to support Microsoft Great Plains, and can offer expert Great Plains consultants to help you turn the advanced features of Great Plains software into a productive business solution.
Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.
Progent’s professionals offer expertise in multiple technologies relevant to mobile connectivity including system topology, Activesync, wireless security, wireless email, Windows Mobile 2003. PDA integration, Research in Motion Blackberry, and wireless application programming. Progent's Microsoft and Cisco certified professionals can save your organization work and money by applying their wireless expertise to show you how to choose and configure wireless networking solutions that fit the needs of your business. Progent can also tune your network infrastructure so that mobile appliances work more reliably.
If you have a company IT system with 10 to 50 desktop users, Progent's network outsourcing services free your business from dependence on single independent service provider while giving you affordable and reliable access to high-quality technical expertise. By delivering network support help when you need it, providing advanced expertise for critical applications, offering value-added support such as automated server monitoring, and charging only for support you use, Progent gives you an affordable solution for maximizing the business value of your small office information system. Progent is the smart way for small businesses to create and support a reliable and secure information network and to have quick access to the skilled help ordinarily restricted to enterprises who can support a large in-house IT group.
Progent can help your company to plan and implement a smooth transition from a UNIX-based information system to a network based on MS Windows and capable of running Microsoft's popular office productivity software, business applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and application experts can assist you to guard your data and reduce business disruption by developing an effective migration plan that protects your current investments in UNIX software and technology. UNIX-to-Windows migration consulting expertise offered by Progent include analysis of current environment, migration strategy and validation, Exchange migration expertise, data and application software migration, and processor and mass storage migration and economization.
Progent's Microsoft-certified experts can provide computer support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2003. Progent’s support team can help you plan, integrate, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft Windows 2000 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, SharePoint Services, Microsoft Virtual Server 2005, Project Server, and Operations Manager 2007 and 2005.
If your business computer system mixes Linux technology with MS Windows, Progent can show you how to integrate your computers into a cohesive network that permits all your operating systems to run side by side for simple management, transparent information exchange, high availability, enhanced performance, and tight security. Progent's Linux and Windows coexistence assistance services include IT infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network help and repair, on-site technical support, and help desk support.
Progent's compensation model is based on revenue sharing, so just like working as an independent contractor, your income is directly driven by your generated revenue. Some Progent support staff focus on lifestyle issues and choose to work at a more relaxed pace, using our flexible schedule to follow personal enthusiasms such as mountain biking, car racing, skiing, surfing, vacations, or sharing free time with family and acquaintances. Others take advantage of the opportunity to make major bucks through hard effort and long hours. Progent fully encourages either end of the spectrum plus everything in the middle.
Progent's Microsoft-authorized consultants can help you rationalize the economic justification for implementing SharePoint 2007, consult with you on the appropriate version of Microsoft SharePoint Server for your application, provide configuration and deployment services, help you to install MS SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and customized application programs to operate with SharePoint Server 2007, develop a comprehensive security plan that includes portal technology, and deliver maintenance and Help Desk services.
For small and midsize businesses located in Indianapolis or anywhere in the state of Indiana, Progent offers 24x7 online support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to handle the most complex issues encountered in network infrastructure design, installation, maintenance, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco System's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise permits them to fix even the most difficult problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Progent's Microsoft-certified remote service engineers can provide computer problem solving and IT help for all Microsoft server and application products. Progent is a 
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recover quicky after a serious penetration. Security solutions offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam, and DHA attacks; and offering 24x7 network monitoring.
