Urgent Phone Consulting for Indianapolis UNIX or Linux NetworksFor small businesses located in Indianapolis or anywhere in Indiana, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity issues, plus the services of CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.

Progent's online technical support engineers offer excellent leverage because they are equipped with the practical experience and the sophisticated tools to solve most network problems quickly. Efficient support reduces immediate expenses since solutions take up a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves even more in indirect expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's billing model for online support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you actually get. In contrast to typical remote service companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where fast repairs manage to turn into substantial invoices. Progent's penchant for disposing of technical issues quickly results in your business saving money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed a collection of optimized technologies and field-proven methodologies which permit the highest level of effectiveness for remote engineering help and troubleshooting for small company information systems. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your company's network without breaching network security.

Progent's sophisticated customer support database application includes thorough records for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services rendered to every client by every engineer. This database of issues and resolutions is structured as a conveniently retrievable internal knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's remote service experts can determine the best solutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's remote services in Indianapolis or anywhere in Indiana or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's online support engineers possess credentials in an extensive set of disciplines. This wide range of capability enables Progent's engineers to resolve practically any problem likely to take place in a small business network. Certificates held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To support clients with mixed-OS environments, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Online technical support services Offered by Progent to clients in Indianapolis and throughout the state of Indiana include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services address a broad range of computer technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Consultants for Indianapolis, IndianaThe Cisco CCIE certification is the premier recognition for network infrastructure consultants, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to handle the most stubborn challenges encountered in network infrastructure planning, installation, management, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to find solutions for even the most complex problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Few service providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast phone contact with a Cisco authorized CCIE so you can get immediate help for complex network infrastructure problems that are crippling worker efficiency but are outside the comfort zone of your regular computer maintenance providers. Progent's CCIE engineers can tie into your network via the latest on-line support technology to perform efficient, secure, and economical diagnosis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's popular family of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Authorized MS Windows Expertise
    Microsoft Windows Support for Indianapolis, IndianaProgent's Microsoft-certified remote service engineers can provide computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server design, Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full array of online desktop consulting and support services including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Qualified Network Security Professionals for Indianapolis, IndianaProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to recover quickly following a damaging breach. Security services available from Progent include: in depth network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; configuring firewalls; building safe architectures for remote and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special projects that small businesses frequently request. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute major projects economically and on time. Progent's special online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are intended for small companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who need fast communication with an effective Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and serves as a transparent reinforcement of your current Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation option to handle the toughest network issues, or be ready in overflow situations when your other support engineers are too busy.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or enhancing your established organization, identifying or modifying Call Center application software to address the particular needs of your corporation, or adding occasional phone support personnel to supplement your internal Call Center team to deal with high-demand events like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced information technology experts offers your customers in Indianapolis or anywhere in the state of Indiana quick access to an effective technical support group with extensive background offering telephone-based support and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's aim is to fix rather than merely track network problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting support and training in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To learn more about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac experts can promote the artistic facets of Macintosh computing by providing phone-based help support and training in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or putting together an audio/video production facility.

    Remote Network Monitoring Services
    Progent offers businesses in Indianapolis, or anywhere in the state of Indiana, online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your network support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or systems that support multiple platforms.

How Your Indianapolis Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple Mac environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.

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