Fast Remote Support for Indianapolis UNIX, Linux, or Solaris SystemsFor small and midsize companies in Indianapolis or anywhere in Indiana, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers direct costs because solutions accumulate a smaller number of billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits even more with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to typical online support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast fixes somehow turn into substantial invoices. Progent's penchant for handling technical issues efficiently translates into your company saving money.

Progent's Remote Support Technologies
Over time, Progent has developed a set of optimized tools and field-proven processes which permit the highest degree of efficiency for remote technical support and repair for small and midsize company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to interface to your company's environment without compromising system security.

Progent's highly evolved customer support reporting system includes extensive histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of support delivered to each customer by every consultant. This database of problems and repairs is stored as a conveniently searchable support database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with the best resolutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Indianapolis or anywhere in Indiana or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's online network support professionals offer advanced credentials in a comprehensive set of products and technologies. This breadth of IT skills permits Progent's engineers to handle virtually any crisis likely to take place in a small business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.

To provide assistance to businesses with mixed-operating system environments, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Phone-based support Offered by Progent to small businesses in Indianapolis and anywhere in the state of Indiana include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of computer technology including network architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy management, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can provide urgent remote assistance for diagnosing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Engineers for Indianapolis, IndianaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies a person's network technology skills at the master level. Cisco qualified CCIEs can handle the most stubborn problems surrounding network design, deployment, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing alternate approaches or locating program updates. CCIEs provide excellent cost-effectiveness because their depth of experience allows them to solve even the most difficult problems quickly. In typical instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting providers make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can receive immediate assistance for serious network infrastructure issues that are crippling worker productivity but are beyond the scope of your regular IT maintenance resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of state-of-the-art remote support tools in order to provide quick, secure, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network products.

  • Authorized MS Windows Support
    Microsoft Windows Support for Indianapolis, IndianaProgent's Microsoft-qualified remote service experts can provide network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist your company with a broad range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad range of remote PC desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Certified System Security Consultants for Indianapolis, IndianaProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security services that can improve the protection of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or assist your company to recover rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; designing secure mechanisms for off-site and mobile access; guarding your email infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support services to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract projects that small businesses frequently request. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major projects within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are designed for small companies who lack the budget to build and maintain an internal Call Center but who want fast response from a reliable Help Desk Call Center with professional telephone support as well as the available expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless supplement to your existing Call Center resources. Progent's Virtual Help Desk can act as an escalation option to handle the toughest computer system challenges, or be ready in those circumstances when your ordinary resources are swamped.

    Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk software products to address the particular requirements of your corporation, or adding temporary phone support staff to work with your internal Call Center resources to handle unusually busy events like software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of veteran information technology experts gives your clients in Indianapolis or anywhere in the state of Indiana quick assistance from an effective network service resource with years of background providing telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a solid contributor to business success, and Progent's intent is to resolve rather than simply document IT issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Excel. To find out more information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can promote the artistic elements of Apple Mac computing by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio/video or establishing an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers companies in Indianapolis, or anywhere in the state of Indiana, remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your IT maintenance is proactive and automated. By detecting emerging problems before they grow into network outages, system monitoring can minimize stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that support a combination of operating systems.

How Your Indianapolis Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.