Fast Online Technical Support for Indianapolis UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Indianapolis or anywhere in the state of Indiana, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.

Progent's remote technical support services represent excellent leverage because they have the practical background and the sophisticated technology to solve most network problems rapidly. This lowers immediate costs since solutions require fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online help is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to typical remote support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at handling problems quickly results in your company conserving cash.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which ensure the maximum degree of efficiency for remote help and repair for small business IT networks. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's remote service group to connect to your system remotely without violating network security.

Progent's sophisticated customer support reporting system includes thorough documentation for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support delivered to each client by any Progent consultant. This archive of trouble tickets and repairs is stored as an easily accessible internal database that enables Progent's online technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow priority access to manufacturers' in-house product engineers so Progent's remote consulting experts can find optimal resolutions in the least time.

Initiate Online UNIX/Linux, Solaris, or Apple Mac OS X Network Support from Progent
To get started with Progent's remote support in Indianapolis or anywhere in Indiana or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's online consulting professionals possess certified skills in a comprehensive array of products and technologies. This broad range of capability enables Progent's consultants to resolve practically any problem likely to occur in a small or midsize company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To help customers with multi-OS environments, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services Offered by Progent to small businesses in Indianapolis and throughout the state of Indiana include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services cover a broad range of computer technology including system architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified management, and transitioning from older applications to current Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by leading variants of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Engineers for Indianapolis, IndianaThe Cisco CCIE certification is the highest accreditation for network engineers, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can handle even the most stubborn challenges encountered in network design, integration, maintenance, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent value since their deep experience permits them to find solutions for the most difficult problems quickly. In common cases, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few support firms make CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco CCIE so you can receive urgent help for severe network problems that are hurting worker productivity but are not within the scope of your ordinary IT support personnel. Progent's CCIE consultants can connect to your network by means of the latest on-line support technology to perform fast, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Authorized Windows Experts
    Windows Support for Indianapolis, IndianaProgent's Microsoft-certified online support engineers can deliver computer problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also offers a full array of online desktop support including Windows 7 migration, moving to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Specialists
    CISSP Qualified Network Security Experts for Indianapolis, IndianaProgent's certified CISSP and ISSAP network security engineers offer a variety of system protection services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recuperate quickly following a damaging penetration. Security solutions offered by Progent cover comprehensive security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; installing firewalls; building secure techniques for off-site and mobile access; protecting your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies frequently request. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online engineering services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller businesses who don't have the resources to create an internal Call Center but who want fast access to an efficient Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent supplement to your established Help Desk resources. Progent's Virtual Help Desk Call Center can act as an escalation alternative to handle the toughest technical challenges, or be ready in overflow situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center application software to address the particular needs of your company, or providing occasional phone support staff to work with your internal Help Desk team to handle high-demand situations like software transitions, mass upgrades, or installing new business software.

    Progent's Call Center staff of seasoned network experts provides your computer users in Indianapolis or anywhere in the state of Indiana immediate communication with a dependable technical support group with extensive background delivering phone consulting and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a major contributor to business performance, and Progent's intent is to resolve instead of just document network issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online and in-depth engineering support and training in key business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Office Excel. To find out more information on Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac professionals can promote the imaginative components of Macintosh systems by offering phone-based help services and education in graphics, audio, and video. Progent's support professionals offer assistance in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or building an audio/video post production studio.

    Remote Network Monitoring Services
    Progent can provide companies in Indianapolis, or anywhere in the state of Indiana, remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your IT maintenance is proactive and automated. By exposing potential problems before they result in network outages, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or environments that support a mix of OS platforms.

How Your Indianapolis Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.

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