Fast Remote Help for Indianapolis UNIX, Linux, or Solaris SystemsFor small companies located in Indianapolis or anywhere in the state of Indiana, Progent provides technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's online technical support engineers represent excellent value because they are equipped with the real-world background and the advanced tools to resolve most network issues quickly. Efficient support reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where speedy. minor fixes manage to turn into large tabs. Progent's skill at handling technical issues quickly results in your company saving money.

Progent's Online Technical Support Technologies
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that permit the highest degree of efficiency for remote technical support and repair for small and midsize company information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to access your system without compromising system security.

Progent's advanced technical support reporting application maintains thorough records for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of services provided to each customer by every consultant. This history of problems and responses is organized as a readily exploitable internal database that allows Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and formal partnerships with key industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best solutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's phone support in Indianapolis or anywhere in Indiana or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's remote support engineers possess certified skills in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to tackle virtually any problem likely to occur in a small business network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.

To provide assistance to customers with multi-operating system environments, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support provided by Progent to companies in Indianapolis and throughout the state of Indiana include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services cover a broad range of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy management, and migration from older systems to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Indianapolis, IndianaThe Cisco CCIE credential is the top recognition for network professionals, and certifies a consultant's networking knowledge at the master level. CCIEs can handle the most intractable challenges encountered in network planning, integration, maintenance, protection, and repair. CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise permits them to solve the most intractable problems rapidly. In typical cases, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers fast phone access to a CCIE so your company can get urgent assistance for complex network issues that are crippling business efficiency but are beyond the experience of your ordinary computer support providers. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via the latest remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN products.

  • Authorized Windows Experts
    MS Windows Expertise for Indianapolis, IndianaProgent's Microsoft-qualified online service engineers offer computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Qualified Network Security Experts
    CISSP Certified Network Security Consultants for Indianapolis, IndianaProgent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recover quickly following a damaging breach. Security support services offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small businesses frequently request. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small businesses with environments based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small businesses who don't have the budget to create an internal Call Center but who require quick communication with an efficient Help Desk with professional phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent extension of your established Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as an escalation option for the toughest computer system issues, or be ready in hectic situations when your ordinary support engineers are swamped.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk Call Center software to handle the unique demands of your company, or adding occasional phone support staff to supplement your internal Call Center resources to deal with high-demand scenarios like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts gives your customers in Indianapolis or anywhere in the state of Indiana fast contact with an efficient support resource with years of background offering telephone-based consulting and remote repair service for networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to solve instead of just report technical issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Word, and MS Excel. To read more concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac professionals can promote the creative elements of Macintosh environments by providing phone-based help support and education in imaging, sound, and motion video. Progent's consultants offer help in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio/video or establishing an audio/video production lab.

    Remote Network Monitoring Support
    Progent offers companies in Indianapolis, or anywhere in the state of Indiana, online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your network support is proactive and automated. By anticipating looming issues before they cause network outages, system monitoring can avoid disruptive and expensive service crises. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft networks, or environments that incorporate a variety of operating systems.

How Your Indianapolis Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.

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