Immediate Online Support for Indianapolis IT Networks
Immediate Online Help for Indianapolis SystemsFor companies located in Indianapolis or anywhere in the state of Indiana, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex networking problems, as well as the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve most network issues quickly. This lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where quick solutions manage to turn into major bills. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested methodologies that permit the highest level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to connect to your system remotely without compromising corporate security.

Progent's sophisticated technical support reporting system keeps thorough histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the history of support delivered to each customer by every consultant. This archive of problems and resolutions is stored as a readily retrievable support knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with optimal solutions quickly.

Remote support offered by Progent to businesses in Indianapolis and throughout the state of Indiana include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the budget to assemble and manage an internal Help Desk but who need quick response from an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or improving your existing organization, selecting or customizing Call Center software to handle the special requirements of your business, or adding temporary online personnel to work with your in-house Help Desk Call Center team to deal with unusually busy situations like software transitions, mass updates, or installing new applications.

    Progent's Call Center staff of veteran information technology consultants offers your customers in Indianapolis or anywhere in the state of Indiana rapid assistance from an efficient technical support resource with substantial background delivering telephone-based support and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company success, and Progent's aim is to solve and not merely track network issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff provides phone-based professional consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Indianapolis, or anywhere in the state of Indiana, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so that your network maintenance is proactive and automated. By spotting looming problems before they cause network outages, automated monitoring can ward off disruptive and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a variety of OS platforms.
How Your Indianapolis Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Indianapolis or anywhere in the state of Indiana, Progent's online computer support engineers are ready to provide expert and economical system support the moment your company requires it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Indianapolis organization works with a regular independent consultant or employs a full time organization that can handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to address sudden system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Organizations in Indianapolis
Progent's online network troubleshooting services enable your Indianapolis business to have the benefits of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive added business worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most companies in Indianapolis or anywhere in Indiana, nearby computer service providers, whether consisting of independent consultants or an internal maintenance staff, can solve the majority of technical problems. On the other hand, major troubles may occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call support professionals give you a convenient, fast, and budget-friendly way to supplement your regular resources and to pass on valuable information to improve your capability to handle future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance service providers. Although freelance consultants carry smaller overhead than big service firms and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the absence of reserve help may force your company to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system stays available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses often begin with an information architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly built systems require careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle current business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies need advice and technical education to navigate through an increasingly complex array of product alternatives available for accelerating business growth and enhancing productivity. They do not need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align IT expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT experience, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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