Even if your Indianapolis company deals with a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer problems, Progent’s Microsoft certified consultants offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to deal with unexpected system crises or especially complex integration problems.

Details of Progent's Remote Network Services for Indianapolis
Progent's phone help, remote troubleshooting, network security consulting, and network administration services offer small offices in Indianapolis or throughout the state of Indiana the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Key features of Progent's online help program include:

• Immediate Telephone Access to Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Indianapolis and is also ideal for customers in more remote areas of Indiana that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has access to a wide selection of Microsoft support utilities, technical information, and on-going training.

• Per Minute Rates to Reduce Expenses
  Progent offers remote support on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for online service and requires no periodic retainer. This keeps you from paying big bills for quick fixes.

• Availability of Cisco Network Infrastructure Experts
  As a Registered Partner for Cisco Systems, Progent offers the services of authorized specialists with expertise in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for fixed and mobile networking.

• Application Experts Group
  Progent's core support services consist of technology integration, Microsoft Exchange expertise, network security design, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting support in critical application areas. Help available from the Application Experts Group includes:
  • Microsoft Dynamics Great Plains Support and Customization
  • Microsoft Dynamics Customer Relationship Management Help
  • Microsoft Office Project Expertise
  • MS Office Excel Consulting
  • MS Office Consulting
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Integration
  • Apple Mac Help
  By offering a convenient centralized source for IT generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that match the specific requirements of your business.

• Advanced Remote Access Software
  Secure online access allows Progent's support experts to see precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive onsite visit. Cutting-edge online access tools and experienced technicians together enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite support and remote network monitoring.

• Compatibility with Popular VPN Products
  Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.

• 24x7 Service for Maximum System Availability
  For small offices with vital applications, Progent offers round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system uptime.

• Help Desk Services
  Progent's Help Desk Call Center programs are intended specifically for budget-conscious small businesses whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation capability.

Advantages of Progent's Network Help for Small Offices in Indianapolis
Progent's online IT consulting services allow your City# small business to experience the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

• Seamless virtual extension of your local IT resources
  With most small offices in Indianapolis or anywhere in Indiana, local network service resources, whether represented by freelance consultants or a full-time maintenance staff, can handle the majority of network issues. On the other hand, major troubles can occur when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call support specialists offer a convenient, quick, and affordable solution to augment your local help and to convey useful knowledge to improve your ability to resolve future problems in-house.

• Less Reliance on Freelance Consultants
  For IT support, small businesses often rely on independent freelance service providers. Although freelance consultants carry smaller overhead than big service companies and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without assistance during an emergency. As your company expands, network unavailability and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support expertise to insure your IT system stays up and running.

• Build a Scalable Foundation for Smooth Growth
  Small companies typically begin with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. Such poorly built environments need proper analysis, smart long-term planning, and broad-based IT expertise to evolve to a system infrastructure able to provide the solid foundation to meet critical business demands and ease downstream growth.

• Work with Problem Solvers Instead of Technology Vendors
  Small businesses require advice and technical training to negotiate an increasingly complex maze of technology options capable of accelerating business success and enhancing efficiency. These companies do not need a network engineer who is motivated to resell a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the genuine needs of a small business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of IT expertise, refined support software, and familiarity with corporate IT enable small businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over=stretched internal resources.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Entire Family of Servers
  Progent offers world-class expertise for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2003 expertise, Windows 2000 Server migration, Microsoft Windows NT Server migration, Exchange Server 2003 support, Exchange 5.5 Server and Microsoft Exchange 2000 Server moves, and SQL Server support.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the forefront of network support, performing a wide range of IT projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be tempted to permit less critical problems to fester.

• Full Records of IT Services
  Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every client. The discipline of detailing and organizing support activity results in more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Companies who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient.

• Remote Network Monitoring with Microsoft MOM
  Progent is one of the few IT service firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. This package causes your network support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.

How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.