Fast and Affordable Online Troubleshooting for Indianapolis Information Networks
Urgent Online Help for Indianapolis NetworksFor organizations in Indianapolis or anywhere in the state of Indiana, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent value due to the fact that they possess the practical experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. Efficient support lowers direct expenses since solutions use up minimal billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly important for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you pay only for the services that you actually get. Unlike typical online support firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick solutions somehow turn into major invoices. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes which permit the highest level of effectiveness for remote consulting and repair for computer networks of any size. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to access your environment without violating system security.

Progent's sophisticated service reporting system keeps comprehensive documentation describing all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services rendered to each Progent customer by any engineer. This database of problems and responses is organized as a quickly accessible proprietary database that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up additional extensive technical databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to find the best solutions quickly.

Remote services offered by Progent to clients in Indianapolis and anywhere in the state of Indiana include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the budget to support an in-house Help Desk Call Center but who want quick communication with an efficient Call Center with professional phone assistance plus the ability to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless addition to your established Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation option to resolve the most difficult network problems, or be ready in those circumstances when your ordinary service providers are swamped.

    Progent's Call Center staff of veteran network experts gives your workers in Indianapolis or anywhere in the state of Indiana quick assistance from a reliable support group with years of experience offering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a major enabler of company efficiency, and Progent's aim is to solve and not simply report network problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team offers remote and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Project, MS Word, and Office Excel. To read additional information about Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Indianapolis, or anywhere in the state of Indiana, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By exposing looming issues before they grow into network outages, system monitoring can avoid stressful and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows networks, or environments powered by a mix of operating systems.
How Your Indianapolis Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote help with Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Indianapolis or anywhere in the state of Indiana, Progent's online computer support specialists are ready to provide expert and cost-effective IT support the moment your company has to have it. More than a decade of providing remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Indianapolis business deals with a local freelance consultant or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve sudden system emergencies or particularly challenging integration problems.

Details of Progent's Remote Network Support for Indianapolis
Progent's phone help, Internet-based repair, system security expertise, and network administration services give offices in Indianapolis or throughout the state of Indiana unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's experts can deliver your organization world class IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 integration, Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be tempted to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to every customer. The practice of documenting and archiving support records allows more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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