Fast Remote Technical Support for Indianapolis Computer Networks
Fast Phone Support for Indianapolis NetworksFor organizations located in Indianapolis or anywhere in Indiana, Progent offers remote technical support for networks based on Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional leverage because they possess the practical background and have access to the advanced technology needed to solve most information system issues rapidly. Efficient support reduces immediate costs since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company benefits even more with incidental costs by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially important for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor solutions somehow end up as major bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and field-proven processes which promote the highest degree of effectiveness for online engineering help and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to link to your network without violating network security.

Progent's powerful customer support database application includes detailed documentation of the support that Progent's customers have received. Progent's team service personnel have access to the details of all help provided to every client by every Progent consultant. This archive of anomalies and resolutions is organized as a conveniently exploitable internal database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional vast technical support databases and permit fast access to vendors' in-house product engineers with the result that Progent's online service experts can come up with the most efficient solutions quickly.

Remote technical services provided by Progent to companies in Indianapolis and throughout the state of Indiana include:

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center service options for companies with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who don't have the money or time to build and maintain an internal Help Desk but who want quick communication with a dependable Call Center with professional phone support plus the ability to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a transparent addition to your established Call Center team. Progent's Virtual Help Desk can act as a an escalation resource to handle the most difficult technical problems, or be ready in hectic circumstances when your other resources are swamped.

    Progent's Help Desk team of experienced network consultants offers your workers in Indianapolis or anywhere in the state of Indiana fast access to a reliable support resource with substantial experience offering telephone-based support and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a solid driver of company productivity, and Progent's target is to resolve rather than just report network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications such as CRM, MS Project, MS Office Word, and MS Office Excel. To learn more information about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Indianapolis, or anywhere in the state of Indiana, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so that your network support is proactive rather than reactive. By spotting potential trouble spots before they grow into network outages, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or networks powered by multiple operating systems.
How Your Indianapolis Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Indianapolis or throughout the state of Indiana, Progent's online network support specialists can deliver expert and cost-effective IT support whenever your organization has to have it. More than a decade of delivering online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to repair network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Indianapolis company works with a local freelance support technician or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden system crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Organizations in Indianapolis
Progent's remote network troubleshooting services enable your Indianapolis business to realize the benefits of on-call, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most companies in Indianapolis and throughout Indiana, local network service resources, whether consisting of independent consultants or an internal IT staff, can deal with typical technical problems. However, major troubles may strike when your regular resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your usual support people. In these instances, Progent's on-call support experts give you an easy, fast, and budget-friendly solution to augment your regular help and to convey useful information to increase your capability to deal with future problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance service providers. While freelance consultants carry smaller overhead than larger consulting organizations and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may require your company to go without help during an IT crisis. As your network grows, system unavailability and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your network is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Companies typically start with an information system implemented on a modest budget. Lacking a proper framework, band-aid fixes often get piled onto a weak foundation. As a network grows, stability and scalability issues can impede the success of the business. These poorly designed systems require proper analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network architecture that can offer the solid foundation to meet current business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies require advice and technical education to negotiate an increasingly complex maze of technology alternatives capable of promoting business success and improving productivity. They do not need a computer engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of technical background, refined remote support software, and familiarity with corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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