Fast and Affordable Online Help for Indianapolis Networks
Fast Online Support for Indianapolis SystemsFor organizations in Indianapolis or anywhere in the state of Indiana, Progent provides online help for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage because they possess the practical background and are equipped with the advanced tools required to solve most information system problems quickly. Efficient support reduces immediate costs since solutions accumulate minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating system outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical online support companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs manage to end up as major bills. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which allow the maximum degree of effectiveness for remote help and repair for information systems of any size. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's online support team to link to your computer system without violating corporate security.

Progent's sophisticated customer support database system stores detailed histories for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of assistance rendered to each client by every engineer. This archive of anomalies and resolutions is structured as a readily exploitable proprietary database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online service experts are able to arrive at optimal solutions in the least time.

Remote support services provided by Progent to companies in Indianapolis and anywhere in the state of Indiana include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Call Center support programs for organizations with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for businesses who don't have the money or time to create an in-house Help Desk but who need fast access to a reliable Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or enhancing your established organization, selecting or modifying Help Desk Call Center software to address the special needs of your corporation, or adding temporary online personnel to reinforce your internal Help Desk group to handle demanding events such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk staff of experienced information technology professionals provides your computer users in Indianapolis or anywhere in the state of Indiana immediate communication with a large network service resource with substantial background offering phone support and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a major contributor to company efficiency, and Progent's goal is to solve instead of merely report technical problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and training in specific application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and training for Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Excel. To read more on Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Indianapolis, or anywhere in the state of Indiana, remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By spotting emerging problems before they expand into crashes, proactive monitoring can minimize disruptive and costly service crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft systems, or networks that support a combination of operating systems.
How Your Indianapolis Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with Microsoft, Apple Mac, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Indianapolis or anywhere in the state of Indiana, Progent's phone-based computer support specialists are ready to deliver professional and economical IT help whenever your organization requires it. Long experience delivering online repair services has led to Microsoft Gold status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Indianapolis business has a regular freelance support technician or maintains an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to deal with unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Companies in Indianapolis
Progent's remote network troubleshooting services allow your Indianapolis business to enjoy the benefits of immediate, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    With most offices in Indianapolis and throughout Indiana, local network support resources, whether represented by outside consultants or an in-house IT staff, can resolve the majority of technical problems. On the other hand, serious problems can spring up when your regular support personnel are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these instances, Progent's online service specialists give you an easy, fast, and budget-friendly way to augment your regular resources and to convey useful information to increase your capability to handle future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies often rely on independent freelance service providers. Although freelance consultants have less overhead than larger consulting firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of backup help may force your business to wait for help during an IT crisis. As your company grows, network downtime and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup service expertise to insure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an IT architecture created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled onto a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the business. Such badly designed systems need careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to provide the solid foundation to handle current business requirements and simplify future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses require guidance and technical education to navigate through an ever more complicated maze of product alternatives available for accelerating business success and enhancing productivity. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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