Fast Remote Troubleshooting for Indianapolis Networks
Immediate Phone Technical Support for Indianapolis SystemsFor companies in Indianapolis or anywhere in the state of Indiana, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage because they possess the real-world experience and have access to the advanced tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because service calls require fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves even more in indirect expenses by minimizing or eliminating network outages and related losses due to business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to many online support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where quick fixes manage to turn into substantial bills. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and proven processes which permit the highest degree of efficiency for online technical support and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to communicate with your network remotely without compromising system security.

Progent's sophisticated technical support database system keeps thorough records for all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of assistance rendered to each Progent client by any Progent consultant. This archive of trouble tickets and resolutions is structured as a readily retrievable proprietary database that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find the most efficient solutions quickly.

Remote support services available from Progent to customers in Indianapolis and anywhere in the state of Indiana include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who want fast access to a dependable Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Call Center or enhancing your existing one, evaluating or enhancing Help Desk software to meet the special needs of your corporation, or adding temporary online staff to supplement your internal Call Center resources to handle unusually busy scenarios such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network consultants provides your customers in Indianapolis or anywhere in the state of Indiana instant contact with a large technical support resource with years of experience providing phone consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a major driver of company performance, and Progent's target is to resolve rather than merely record network issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers remote professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft Office Word, and MS Excel. To find out more on Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS managed cloud backup and recovery.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Indianapolis, or anywhere in the state of Indiana, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your computer support is proactive and automated. By exposing possible issues before they grow into full-scale emergencies, automated monitoring can ward off disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or environments that incorporate multiple operating systems.
How Your Indianapolis Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Indianapolis or anywhere in the state of Indiana, Progent's phone-based network support specialists are ready to provide effective and economical IT help the moment your company has to have it. Long experience offering online tech support has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Indianapolis organization relies on a local freelance consultant or maintains a full time IT staff that know how to handle ordinary network problems, Progent’s Microsoft certified engineers can offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Offices in Indianapolis
Progent's online support services allow your Indianapolis business to have the benefits of immediate, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will acquire added business value by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    With most businesses in Indianapolis or anywhere in Indiana, local network support resources, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support technicians. In these situations, Progent's online service professionals offer an easy, fast, and affordable way to augment your regular help and to pass on useful knowledge to improve your capability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance consultants. While freelance consultants carry less internal costs than big support organizations and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of fallback personnel may require your company to go without help during an emergency. As your network expands, network downtime and problems with vital software become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network is always available.

  • Create a Scalable Basis for Seamless Growth
    Organizations often start with an IT system implemented on a shoestring budget. Without a robust infrastructure, band-aid repairs often get piled on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. These poorly designed environments need proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture able to offer the stable foundation to handle current business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies need advice and technical education to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business success and improving productivity. These companies do not need a network engineer who is motivated to resell a certain vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical background, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Range of Servers
    Progent offers in-depth support for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with trusted independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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