Immediate Remote Technical Support for Indianapolis IT Networks
Immediate Online Technical Support for Indianapolis SystemsFor organizations located in Indianapolis or anywhere in the state of Indiana, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to resolve most information system problems rapidly. This reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally in incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to typical online service organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast repairs somehow end up as big tabs. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies that promote the highest level of effectiveness for remote engineering help and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to access your system remotely without breaching system security.

Progent's proven customer support reporting system stores comprehensive records of all support that Progent's customers have been provided. Progent's team consultants have access to the history of all help rendered to each Progent customer by every Progent engineer. This archive of problems and fixes is stored as a conveniently exploitable internal knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting specialists are able to determine the best resolutions quickly.

Online support provided by Progent to customers in Indianapolis and throughout the state of Indiana include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk Call Center with professional phone assistance as well as the expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can operate as a an escalation alternative for the toughest technical problems, or be available in overflow circumstances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Indianapolis or anywhere in the state of Indiana quick contact with an effective technical support group with years of background delivering phone consulting and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a major driver of company efficiency, and Progent's policy is to solve rather than simply track network issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff provides remote professional engineering support and education in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Indianapolis, or anywhere in the state of Indiana, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By detecting looming problems before they expand into network outages, system monitoring can avoid disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that support multiple OS platforms.
How Your Indianapolis Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Indianapolis or anywhere in the state of Indiana, Progent's phone-based network support engineers are ready to provide professional and economical IT support the instant your business requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Indianapolis office deals with a regular freelance support technician or employs an in-house organization that can handle common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected network crises or particularly complicated integration problems.

Features of Progent's Remote Computer Services for Indianapolis
Progent's online help, Internet-based repair, system security consulting, and network administration services give companies in Indianapolis or throughout the state of Indiana unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center support and system management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, refined support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 expertise, Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for services delivered during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to each customer. The discipline of detailing and organizing support activity results in more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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